
2023 Annual Report
3
Chief’s
Message
As Police Chief for the Town of Knightdale, I have the honor
of presenting our 2023 Annual Report. The annual report is a
collection of stories, photographs, and data highlighting the
important work we do to serve the people of this
community. We believe that sharing this information helps
us maintain legitimacy, promote public trust, and foster a
sense of mutual respect with those we serve. This report
provides stakeholders with an extensive look into our
organization. The annual report showcases the many ways
we emphasize professional policing and community
partnerships. It underscores our commitment to preserving
a high quality of life for our residents.
This report also affords us the opportunity to be transparent
about our performance in sensitive areas such as citizen
complaints, racial profiling, and police use of force. Every
component of this report is tied to recognized professional
standards for 21st century policing and reflects our status as
a CALEA accredited agency. It showcases the efforts we
take to minimize risks and preserve public trust through
projects like the NCLM Law Enforcement Risk Review and
the newly created NC Law Enforcement Accreditation.
Again, this report is a succinct but powerful look into the
world of policing in Knightdale. As you read it, we offer the
following insight as well.
The biggest challenge facing ourdepartment and
community is unprecedented growth. As one of the fastest
growing towns in North Carolina, Knightdale has become
remarkably vibrant and diverse. Our public amenities,
quality of life, and proximity to the capitol make it an
attractive place to live, work, and visit. This attraction
creates growth and growth generates an ever-expanding
need for public services. Over the last two years, our
population has soared past 22,000 residents. The Town has
authorized the construction of over 7000 new rooftops,
creating the potential for our population to double in the
coming years. During this same period, the Police
Department’s call volume and workload have increased by
nearly 15%.
Meeting these demands requires us to focus on three vital
areas in the coming years – recruitment and retention of
personnel, the expansion of public safety facilities, and the
incorporation of technology as a force multiplier. Though
we have worked diligently to bolster our staffing levels to
pre-pandemic numbers, we must broaden our
organization’s size and service scope to meet the needs of
the future. Policing in the United States is facing a hiring
crisis. Growing our agency in the midst of this national
dilemma will require us to be innovative and competitive as
we seek to hire and retain the best talent possible.
We have made significant progress in the design of our new
police facility in recent months. The expansion and
renovation of our current public safety complex will grow
the agency’s structural footprint from about 5000 sq ft to
24,000 sq ft. Such an expansion not only accommodates
our operational and workspace needs for the foreseeable
future, but the new facility will reflect the important work
that takes place within its walls. Interestingly, its amenities
will also serve as an important recruitment and retention
tool.
Finally, the advent of various technologies means that we
must explore opportunities to deploy tools that will aid in
enhancing the level and quality of services we provide. Part
of our vision involves creating a Real-Time Crime Center,
deploying technologysuch as drones and automated
license readers, and serving as a leader in information
sharing for the law enforcement community in eastern
Wake County. The challenge ahead of us is to secure
support and funding and to find ways to responsibly
leverage these technologies while respecting individual
privacy.
As we enter 2024, our pledge to you remains the same: We
will always strive to be the best we can be, and our
commitment to excellent service will never waver. You
deserve it and you are worth it. On behalf of the men and
women of the Knightdale Police Department, I extend a
sincere thanks to all our stakeholders for your ongoing
support. We are honored and grateful for the opportunity to
be the guardians of this special community. We hope you
see this annual report as evidence of our commitment to
faithfully serving you. Please feel free to reach out if you
have any questions concerning this content, and never
hesitate to call on us if we can be of service.
Lawrence R. Capps
Lawrence R. Capps
Chief of Police