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Single Family Housing Proposition

PROVEN TRACK RECORDDEEP MARKET KNOWLEDGECOMPREHENSIVE SERVICESExtensive knowledge of the localmarkets. Understanding theunique dynamics of the BtRsectorOver the last 10 years we haveworked for the largest funds in theSFH BTR SectorField to Yield servicesIntroductionNavigating the Build to Rent Sector requires expertise and experience; we are one of the few specialists in this sector that offer the full range of investment, development and management advice services.

SFH BtR PROVEN TRACK RECORD & MARKET KNOWLEDGE2013 - 2024

0.46% Arrears98.77% Occupancy14.10% Relet rental growthZEROOver 10 years Experience in the sectorOver 7,500 Properties managed76+ Developments deliveredCirca 70% of all of the UK SFH BTR assetshave been handled by our teamDelivered by our in house team30 Blocks under managementFull nationwide coverageWith a Management team having over 50years SFH experienceMarket Knowledge & Experience: 2024 YTD Performance**Example of one portfolio containing 608 SFH properties

Under constructionNumber of developments - 26Number of properties - 1,900Feb 2015Nov 2018Lettings and ManagementWhite Labelled: Mar 20201 Site - 20 properties26 Sites - 1,900 properties 26 Sites - 1,900 propertiesOn site for firsthandoverOn site for lasthandoverProvide support with fund raisingStock selection - Conduct comprehensive evaluations of schemepotential and deliver rental appraisals. Offer guidance on property mix,type, and unit quantities to maximise return on investment.Consultancy Services on property specifications and continuousguidance regarding future modifications.Modelling assumptionsBrand and website creation, design and implementation of theenhanced Customer JourneyServices providedFeb 2013Stock Selection

Under construction and completedNumber of developments - 38Number of properties - 3,200Sept 2016Jan 2021Lettings and ManagementWhite Labelled:1 Site - 69 properties38 Sites - 3,200 propertiesOn site for firsthandoverServices providedFeb 2013Stock SelectionProvide support with fund raisingStock selection - Conduct comprehensive evaluations of scheme potential anddeliver rental appraisals. Offer guidance on property mix, type, and unitquantities to maximise return on investment.Consultancy Services on property specifications and continuous guidanceregarding future modifications.Modelling assumptionsBrand and website creation, design and implementation of the enhancedCustomer Journey

Under construction and completedNumber of developments - 5Number of properties - 235May 2019Sept 2022Lettings and ManagementWhite Labelled:1 Site - 40 properties5 Sites - 235 propertiesOn site for firsthandoverServices providedFeb 2018Stock SelectionSourced land and development opportunitiesStock selection Consultancy Services on property specifications and continuous guidanceregarding future modifications.Modelling assumptionsBrand and website creation, design and implementation of the enhancedCustomer JourneyESG - Property and Community Portfolio Management

Under construction and completedNumber of developments- 26Number of properties - 1,652May 2019March 24Lettings and ManagementWhite Labelled:1 Site - 40 properties26 Sites - 1,652 propertiesOn site for firsthandoverFeb 2018Stock SelectionMarch 21PGIM Purchased ICG PortfolioServices providedSourced land and development opportunitiesStock selection Consultancy Services on property specifications and continuous guidanceregarding future modifications.Modelling assumptionsBrand and website creation, design and implementation of the enhancedCustomer JourneyESG - Resident engagement, data collection and GRESB pointsPortfolio Management

COMPREHENSIVE SERVICES

Mark ScardFinance Director30 years experienceOur Management Team180 years of combined property experienceMark GrattonLand & Partnerships Director10 years experienceAndy PassDevelopment Director30 years experienceCharlotte ArmstrongOperations Director20 years experienceAnne MaloneHead of Lettings & CX20 years experiencePaul StaleyManaging Director30 years experience

Comprehensive ServicesSite Appraisal& AssessementInitial Offer Head ofTermsDue DiligenceExchange ofContractsThe BuildHandoverLettings & ManagementPortfolioManagementReview andsource potential Build To RentOpportunites Lead onnegotiationof a Build toRentopportunityNegotiateHeads ofTerms Support,advise andprojectmanageeachschemethrough DDFacilitate theproductionof IC reportsin readinessfor Exchangeof ContractsProjectManagementof the entirebuildprogrammeEnsuresmoothhandoverandtransitionofpropertiesLet andManagethepropertiesMaximise theperformanceof the asset123 4567 89

Land and Opportunity Sourcing

Initial Site DetailsEvaluate thesuitability of the site, quantum,location and mix forBTR Evaluation of local area, rentalmarket,quality ofstock &AffordabilityWorkalongside thepartner todevelop thedesignFinancial Modelling and PricingPresentation forInitial ApprovalSite Appraisal & Assessment

Developer Relationships

Project Management

DDcycleDrawings & Specification (incl ESG)JCT contract drafting / amendmentsContract sumProgramme & handover phasesAppointment of Employers’ AgentCollateral WarrantiesVendor, Developer, Funder checksStep-in rightsPayment securityParent Company Guarantee /Performance BondsKYC / AML checksInvestment Appraisal – Initial 3 yearand 7 year yields, IRR, VPV, land,construction and soft costs, monthlycashflow forecastLegal Report (land & construction)Employers’ Agent ReportValuers’ ReportTechnical ReportsCommercialEnvironmentalESG / building designsustainabilityIndependent valuationInvestment & Open Market valuesRental appraisalFinancial risksCommercial / Construction risksPlanning risksSearchesTransfer & Land Registry documentsPlanningInsurance / IndemnitiesLand & Build Due DiligenceCASE SUBMISSIONSMARKET APPRAISALRISK ANALYSISLEGAL/STATUTORYSECURITYTECHNICAL REVIEW

Construction Monitoring and ReportingClient's (funder) representativeMonthly construction dashboard reportsPM attendance at Contractor's MonthlyProgress MeetingsMonitoring of programme & cashflowMonthly cash draw-down noticesEA monthly reportsRDD meetings (with Asset Manager)Client H&S reviews / monitoringSite inspections / valuations / snagging /handovers

Lettings & Management

Let the Property Dedicated customer support Protect & Maintain the Asset Management ReportsSafe in our HandsIn house lettings & property management teamCreating communitiesto be proud ofListen to our customersAs one of the rare property management companies with an in-house team covering all services from lettings tomaintenance and property management, we have the unique ability to oversee and enhance every step of thecustomer journey.

International Dog Day 2022Tenant Application PortalLive Availability on your websiteReserve a propertyApply onlinePay your holding depositSubmit and track your referencing Arrange your move in datePay your balance rentSign your tenancy documentsCustomer JourneyTenant Portal

Finding the ApplicantsWe are proud to provide a full end-to-end personal service. Our in-house marketing and letting team is on hand to support you every step of the way. Fromcreating marketing literature to supporting the letting of the properties, the team works alongside the developers to co-ordinate sales activity in line with thebuild schedule.We appreciate that your own in house marketing team may want to supply the marketing collateral and if this is the case we will work with them to ensurewe have the relevant requirements in time for site launch.Once we have a confirmed date for the handover of the first batch of properties, our in-house team of lettings experts work with your marketing teamand liaise with the Property Portals on the promotion of the properties, using banner ads, PPC (pay per click adverts) and featured properties on ourchosen portal. We would normally launch our “Open for Reservations” campaign 6 weeks before the handover of the first property.The team will manage all incoming enquiries for the properties, including Rightmove, Direct email and Social Media.When handover is completed we will arrange a viewing with each applicant before they move in as we are conscious that they will not have seen theproperty due to be it previously being under construction.“My experience from contacting Wise Living, to pre-application, and application, up till moving in was seamless,commendable and highly impressive. The entire team went all out above and beyond board to deliver a great experience. “

Inspecting the propertiesAt Wise Living, our in house team Tenant Liasion Advisers to handle all property condition reports and mid-term inspections. With ourown staff on board, we maintain complete control over the quality of our reports and inspections, ensuring they meet our rigorousstandards. Plus, our direct access to tenants with keys means we achieve a higher success rate with visits, providing you withunparalleled service and peace of mind.Our team is strategically located across the UK, allowing us to effectively service portfolios within designated timeframes. Byemploying local individuals, we foster a sense of familiarity and trust between our team members and tenants. This approachcultivates strong, trusting relationships, enhancing overall client satisfaction and property management effectiveness.30

Void ManagementUpon receipt of a notice to vacate the property, our in house lettingsteam is promptly notified to initiate marketing procedures, aswell asallocating an appointment in the diary to complete end of tenancyworks with our in house property maintenance team. A pre-End of Tenancy visit is scheduled with the departing tenant tofacilitate the return of the property in an acceptable condition. Thesevisits have proven invaluable in improving property conditions, therebyincreasing the likelihood of tenants receiving a greater portion of theirdeposit back. Additionally, they reduce the need for extensivemaintenance works, enabling a faster turnover for incoming tenants.Subsequently, a checkout is scheduled, and upon completion of thecheckout report by our in house Tenant Liasion Advisers, a thoroughreview is conducted to determine necessary works, including potentialCAPEX requirements. Whilst the property is void the following actions are taken:Quotes received for End Of Tenancy WorksEnd of Tenancy works instructed End of Tenancy works commence and scheduled completion dateis relayed to the lettings team so they can start the process ofmoving the new tenants in.Tenants deposits are processedPayment of utility and council tax bills are dealt with during the voidperiodRegular vacant property inspections are completedDuring the winter months Thermostats are set to anti frost settings Water is turned off to minimise leaks within the propertyGardens are scheudled to be cut in line with the groundsmaintenance contract36 Resulting in a success rate of 96% on deposit recovery

Collapsing and dangerousstructures, gas leaks, seriouselectrical faults, serious firehazards, burst water mains,sewage escape, in winter lackof heating source, immediatehealth & safety riskEmergency(4 hours)Urgent(3 days)Leaks affecting inside theproperty, electrical fittings notworking (but not dangerous),minor repairs where security ofthe property is affected,plumbing & electrical repairsNon-Urgent(21 days)Defective rainwater goods,defective doors or windowswhere security is not impaired,all other items not defined asEmergency or UrgentOut of hours serviceWe use Adiuvo out of hours service for all residents to use in case of an emergency.24/7 Maintenance AssistanceTenants' calls are answered 24/7Emergency Maintenance is taken care of at any time of the dayReassurance and advice for TenantsNon-emergency work recorded for instruction on the next working dayMaintenance & RepairsAll repairs are reported via our Tenant Portal. We have two types of repair:Planned is proactive works such as Fire Risk Assessments, Street Scene Management, Gas Safety, and Ground MaintenanceUnplanned is reactive works and broken down into 3 categories:We predominantly use our in-house maintenance team to carry out general repairs in our homes however we do have a small elite list of contractors whoare instructed if work volumes are high or require specialist skills/qualifications such as Gas Safe and NICEIC etc. All contractors are required to go througha screening process that includes:Signing a contract that requires them to adhere to our safety, quality, and customer service guidelinesObtaining all insurance/indemnity policiesCertificates of qualificationsGeneral internet look-up on their website and/or any customer feedback websites (checkatrade / Trustpilot etc..) to ensure they are aligned with ourbrand values

How do we know how we aredoing?1 year anniversary 3 year anniversary5 year anniversaryDay OneTenant SatisfactionNPS Score 64!

Our main operating system is MRI Living.This platform not only fulfils the essential functions of efficiently letting and managing portfolios while generating comprehensive reporting, butalso facilitates a seamless tenant experience through a dedicated tenant portal. Our portal “My Wise Living Home” empowers tenants to apply for properties, navigate the tenancy process, facilitate move in’s, and subsequentlymanage their tenancy with ease. Additionally, it offers access to on-site events and exclusive affiliate offers, enhancing tenant engagement andsatisfaction.With API’s established within MRI for our third party suppliers it creates a seamless experience for both our tenants and property managers andenables us to manage large scale portfolios. Engage Tenant PortalAccess live availabilityReserve a propertyPay a Holding DepositPay balance rent in readiness for move inAccess rent statementReport a maintenance issueRequest a change to the tenancy - egchange of sharer.End the tenancyView Helpful User guides and FAQinformationAcces affiliate offersProvide feedback on their experienceReceive notifications regarding updates onthe developmentsAccess tenancy documentsContact the property management teamApply for a property and proceed throughthe application processWe strive for accessibility and ease of interaction. While we offer robust digital platforms, we recognise the importance of personalinteraction. Consequently, we have ensured that our residents can also reach us in person or via telephone, providing multiple channels tosuit their preferences and needs. This capability underscores our commitment to accommodating our customers' diverse communicationpreferences.Technological platform and Digital Services

Portfolio Management &Client Reporting

PURPOSE to maximise the long-term valueand performance of the assets within theportfolio Compile and provide Operating Budgets Track Gross to Net performanceReport on all L&M contractural and non contractural KPIsSupport client with ESG performance reportingAssist with any ESG requestsEscalate any warranty issues and latent defectMaintain appliance asset register

Extensive Suite of ReportsOperating BudgetGross to Net ESG OperationalReportingREPORTINGFrequency discussed andagreed with client

Operating BudgetAgreed with client each yearProvided monthly and includes Actuals (committed funds) against Budget Based on current rents including any pre agreed renewalsRelet rents and other anciliary income such as pet rents, SEG payments etc will have a positive impact on the G2N.Categories include an extra level of detail in order for analysis to be compiled at nominal code level.

ESG+RSocialFacilitate and host regular community on site eventsDistribute tenant giftsSocial Media Campaigns and Competitions Compose and cirulate tenant newslettersGovernanceTenant Demographic and Personal DataUtility Consumption DataResilienceAccess and adapt to enironmental risk changes and social disruptionsFocus on ethical management andstrong compliance systems that adaptto new regulation standards.EPC RatingsSolar Panels and Smart Export GuaranteeEV Charging PointsEnvironmental

Socially Conscious Property Management (Resident)

Key InsightsDevelopmentTeamEnsuring the unit specificationis correct and clearly defined(within the building contract)Establish a suitable risk profilewithin the building contract -especially ground riskHandover protocol is key -timely, adequatedocumentation, sectionalcompletions within thebuilding contract (to enablesegregated tenant access),LAD protection against latedelivery of unitsLettings &ManagementLiaising with the DeveopmentTeam 6 months prior tohandoverMove all lettings and PropertyInspections in-house team toensure consistency of serviceand knowledge for anyprospective tenant.Rent and Legal cover to beinstigated on every new letand reviewed annually basedon tenant performanceHybrid working inmplemented- end to end knowledge of adevelopment from a customerand property managerperspectiveIn house PortfolioManagement ensuringbudgets and G2N aremanaged effectively onbehalf of the clientMI, MI, MI and MI!Land Team DesignInstall blinds and blind hookson all front facing windowsEnsure all white goods areintegrated rather than freestandingAll downstairs flooring to behard wearingSanitaryware to be easilyaccessible for maintenance(not boxed in)Larger patio areasExternal rear lightingenhanced for added securityIntegrated CCTV intoapartment blocksSelf testing EML functionalityInduction hobs rather thanelectric ceramicBins, bins, bins and bins!!Engage early with developersto help with design and layoutof the schemes.Keep deal structures simpleBuilding relationships andtrust with our DevelopmentPartners is essentialOpportunities foradvantageous landacquisitions exist in secondarylocations Lessons Learned

SFH Expertise: 10 years in the Single-Family Housing sectorUK's Leading Sole SFBtR Specialist: Exclusively providing SFBtR servicesNationwide Developer Network: Extensive partnerships across the UK76+ SFH Schemes Delivered: Proven track record in successfulscheme delivery7,500+ SF Tenants : Experienced in tenant management.Community Engagement: Focus on vibrant, safe and happy communitiesExceptional Return on Investment: Delivering outstanding results for clientsCustomisable Solutions: Offering white-labelled servicesSAFE ASHOUSESCONCLUSION

Bio’sPaul StaleyManaging DirectorYears of Experience: 30Paul Staley is a seasoned property professional,specialising for the past 12 years in SFH BTR sector. Throughout his 30 year career, Paul’s expertise hassupported the inception and launch of the brandsSimple Life and Live Different, as well as beinginstrumental to securing close to £2 billion ofinstitutional investment for a variety of clients,including Wise Living (formerly SDL) - one of theUK’s largest providers of high quality purpose-builtSFH BTR developments for the private rental sector.Andy PassDevelopment DirectorYears of Experience: 30Andy is a Chartered Construction Manager andjoined Wise Living in August 2019 with 22years’experience in the construction industry. Andy works closely with House Builders andDevelopment partners to oversee the delivery ofnew schemes from finalising all commercialterms, through to completion of construction andhandover of units to the Wise Living asset team.or a variety of clients, including Wise Living(formerly SDL) - one of the UK’s largest providersof high quality purpose-built SFH BTRdevelopments for the private rental sector.Mark GrattonLand and Partnerships DirectorYears of Experience: 10Mark attained his qualification as a CharteredSurveyor in 2016, during his tenure with anationally recognized surveying firm. Subsequently, he advanced his career by joininga consultancy in the Midlands as a DevelopmentSurveyor. Mark provides expert advice to Build-to-Rent (BTR) investors, skilfully identifyingpotential sites, conducting thoroughdevelopment appraisals, and orchestrating dealsto facilitate the launch of various developmentprojects.Charlotte ArmstrongOperations DirectorYears of Experience: 20Anne MaloneHead of Lettings and CXYears of Experience: 20Anne has over 20 years experience in theProperty industry. 2016 gave Anne the perfect opportunity to gainfront line experience of letting SFH BTR. Her roleencompasses minimising voids across allportfolio and overseeing the customerexperience for all tenants, focusing on fosteringcommunities where families can thrive. Thisinvolves ensuring not just the physical aspectsof housing but also nurturing a sense ofcommunity and well-being among residents.Charlotte has been in the property industry forover 20 years mainly managing residentialportfolios. Joining Wise Living formerly SDL group in 2016and now heads up the Operations side of thebusiness including manageing the funds assetsto maximise their performance. Her responsibilities include but are not limited toPortfolio Management, Financial Analysis andMonitoring, Risk Management and Stakeholderrelations.

www.wiselivinghomes.co.uk