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CASE STUDYNational Spare Parts DistributionWhirlpool Corporation is committed to being the best globalkitchen and laundry company. In an increasingly digital world,the company is driving purposeful innovation to meet theevolving needs of consumers. In 2020, the company reported approximately $19 billion inannual sales, 78,000 employees and 57 manufacturing andtechnology research centers In March 2019, following a competitive tender, we wereawarded a five-year contract with Whirlpool to deliver spareparts to their 400+ engineers supporting the aftersales servicethey provide to home and commercial customers throughoutthe UK. We provide five dedicated trucks that carry out an overnightdelivery to seven of our Forward Stock Locations throughoutthe UK to support this service. A full itinerary of consignments is uploaded daily into our WMSsystem via an interface with the client's system. This dataenables us to build the optimal routes to deliver the partsacross our distribution network for collection by the engineers. Depending on the engineer's location, we deliver parts to oneof our 42 FSL's, a network of 250+ PUDO or direct to theengineer boot or designated safe place. We provide full tracking and proof of delivery. The driverobtains an electronic POD signature, or where the delivery siteis unmanned, the driver will scan to site, providing atransparent audit back to the client. SPARE PARTS LOGISTICSCustomer Benefits:Dedicated trucks forovernight delivery to optimiseroutes in the UK.Parts delivered to FSLs, PUDOlocations, or engineers'designated places withtracking.Service levels consistently at95-97%, 10% improvementover previous suppliers.Five-year spare partscontract for Whirlpoolengineers in the UK.www.tvsscs.com/courierservices0207 9791002

Every week, each engineer receives two tote boxes with parts.In addition, we collect returns from the engineers, which weseparate between used and unused parts and deliver toseparate locations. During Lockdown, when there was an increase in demand, wedoubled the number of deliveries to engineers to ensurecustomers received the service levels agreed with Whirlpool. We also provide a national same day service to ensure theclient can meet its priority SLA's. Theseconsignments can either be delivered to the engineer on-siteor the customer. We provide a dedicated Account Manager and 24-hourcustomer service team. The account also has an ExecutiveSponsor who oversees the performance and attends quarterlyreview meetings. Approximate value 3M per annum Service Levels are consistently at 95-97%, up 10% frompreviously suppliers’ performance. SPARE PARTS LOGISTICSCASE STUDYNational Spare Parts Distributionwww.tvsscs.com/courierservices0207 9791002