Return to flip book view

E M E R G E N C Y P H O N E N U M B E R SDial 9 first if calling from an internal phone lineCalgary Emergency Services (Police, Fire, Ambulance)911 (Do not text!)Security Services Emergency 24 hour 403.440.5900Security Services Administration 403.440.6897»»»234 5 6 78 9 10 11 12 1314INTRODUCTIONRESOURCESEMERGENCY BASICSHOW TO EVACUATEACTIVE ASSAILANTBOMB THREATBUILDING/STRUCTURAL EMERGENCYFIREHAZARDOUS MATERIALS SPILL/LEAKMEDICAL EMERGENCYPOWER OUTAGESEVERE WEATHER/NATURAL HAZARDSUSPICIOUS ACTIVITYwhat to do in an EMERGENCYEmergency information for faculty, staff, studentsand visitors to Mount Royal UniversityC O N T E N T S Message

Mount Royal defines an emergency as “a present or imminent event thatrequires prompt coordination of resources to protect the health, safety andwelfare of people and to limit property damage.”In an emergency, employees, students and visitors need to respond safelyand quickly. BE PROACTIVETake time to familiarize yourself with your surroundings, includingnearby exits and escape routes, fire alarm pull stations, and automatedexternal defibrillators (AEDs), before an emergency occurs. During anemergency, remember to stay calm, assess your surroundings and youroptions, and take action to ensure your own safety. Visitmru.ca/CampusSafetyResources for more information about proactiveemergency planning. Download MRU Now, MRU's official safety app, to receive pushnotifications during campus emergencies or other time sensitive events.Ensure notifications are enabled on your Android or Apple mobiledevice.Regularly review the procedures in this guide so you know what to do inan emergency. INTRODUCTION2

HELP PHONESThere are various phones and buttons located around campus that you canuse to contact Security in the event of an emergency. You can also usethese phones to contact Security if you need information.There are also phones located in each classroom that can be used tocontact Security Services by dialing 5900 (24-hour emergency line).RED PHONESLocated in thehallways of the mainbuilding.CODE BLUE POLES Located around theLibrary and invarious outdoorareas acrosscampus.RED BUTTONSLocated in the EastBuildings and somenew sections of themain building; at theentrances and in theaccessiblewashroom stalls.YELLOW BOXES Located at eachentrance of theConservatory buildingREMEMBER TO ALWAYS CALL 911 FIRST FOR ALLLIFE-THREATENING SITUATIONS RESOURCES3

1 23 4 5 6 78 9 10 11 12 13 » Keep calm. Assess your situation as quickly as possible and thentake action.» Pay attention to all instructions; you may receive information from themultiple channels that are part of the University’s Emergency NotificationSystem.REPORTING AN IMMEDIATE, LIFE-OR-DEATH SITUATION:1.Move to a safe place and alert others around you to also move.2.Call 911. Dial 9 first if you are calling from an internal phone. DONOT TEXT 911. 3.Provide brief, accurate details such as: “This is an emergency atMount Royal University”. Include:The situationThe building you are inYour location within that buildingYour nameYour contact information4.Do not hang up until the dispatcher tells you to or until thedispatcher has hung up.5.Call Security Services at local 5900 (403.440.5900 on a mobiledevice). Tell them you have already called 911, then provide thesame information you provided 911.EMERGENCY BASICS4

13 Emergency action response types13 A – Shelter in place 13 B –Evacuation 13 C – LockdownWHAT TO DOTreat all alarms as real and evacuate when you hear the fire alarm orwhen directed by Security Services or an Emergency Warden.Take any personal belongings (purses, coats, car keys, backpacks) ifthey are easily accessible. Do not return to an office, classroom orlocker to retrieve belongings.Walk to the nearest emergency exit. Remain calm and do not run.Close but do not lock the door behind you when leaving rooms.Do not use elevators. Use the stairs if necessary.Do not use your call phone unless you are contacting Security Servicesfor evacuation assistance. Do not text or tweet - it's more important toget out of the building.After ensuring your own personal safety, offer assistance to those whomay need help. If you need additional assistance, call Security Servicesat 403.440.5900.Go to the closest Muster Point location or move at least 100 metresfrom the evacuated building(s). Do not return to the building untiladvised by Security Services or Emergency Wardens.EVACUATING DURING A CLASS OR MEETINGImmediately end the class or meeting.Instruct everyone to evacuate the building.Professors, instructors and meeting chairs are also responsible for knowingthe closest emergency exit and for showing others where that exit is. PERSONS REQUIRING ASSISTANCEEmergency Wardens are employees that may provide assistance during anevacuation. However, all evacuees should still offer assistance to anyonewho may need it when leaving the building, if it does not compromisepersonal safety. If you need additional help, call Security Services at403.440.5900. 5HOW TO EVACUATE

1213 Violent armed or unarmed person(s) on campusEmergency action response types 13 A – Shelter inplace 13 B – Evacuation 13 C – LockdownIF FACED WITH AN ACTIVE ASSAILANT ON CAMPUS:Quickly scan and assess the situation: Consider your options.Be decisive and take action to ensure your own personal safety.YOUR FIRST AND BEST OPTION IS TO RUN: Escape the threat by the shortest and safest means possible. Avoidtravelling down long corridors or congregating in large open spaces. Warn others on your way, if you can.Call 911 only when safe to do so.If you encounter police, don’t run toward them. Remain calm. Keep yourhands visible and follow instructions.IF IT IS NOT POSSIBLE TO ESCAPE SAFELY, HIDE:If you are inside a classroom or office, stay there. If you are in a corridor,go to the closest unlocked room.Lock windows and doors and await instructions from emergencypersonnel. If the door does not lock, barricade the entry using heavyobjects such as tables and chairs.Close curtains and blinds and turn off the lights.Keep quiet and put your cell phone on silent mode.Hide behind large objects if possible.Stay low and keep away from windows and doors.Call 911, if safe to do so.If the fire alarm is activated, remain where you are and await furtherinstructions from emergency personnel.Do not open the door for anyone unless they validate their identity as anemergency personnel.AS A LAST RESORT IF YOU CANNOT RUN OR HIDE AND IF YOU FEEL YOURLIFE IS IN IMMINENT DANGER, FIGHT:Commit to actions to delay, block, or overcome the assailant.Work with the people around you.Look for objects that could be used as tools to defend yourself.ACTIVE ASSAILANT6

IF YOU RECEIVE A BOMB THREAT BY PHONE:1.Remain calm, be courteous, listen and do not interrupt the caller. Writedown any displayed phone number, if possible. 2.Ask as many questions as possible and write down the replies. Peoplemaking bomb threats are often willing to answer questions like: Where have you placed the bomb? When will it go off? What is your name? Where are you calling from? Why did you place the bomb? 3.Immediately after you hang up from the call, telephone Security Servicesat local 5900 (403.440.5900 on a mobile device). Security will take anyfurther action required. 4.Take your written notes to the Security Services office as soon aspossible.BOMB THREAT IF YOU RECEIVE A BOMB THREAT BY EMAIL:Forward the threat to Security Services’ email(securityfrontdesk@mtroyal.ca) as soon as possible. Follow upimmediately by calling Security Services at local 5900 (403.440.5900 on amobile device).7It is possible that any member of the University community could receiveinformation about the potential location or existence of an explosive device.Each and every bomb threat must be taken seriously and evaluatedseparately.

Building/structural emergencies could include mechanical equipmentexplosion; structural collapse; electrical fault; unexpected interruption toutilities; and flooding. Any one of these emergencies could significantlyimpact a building, an area on campus or the entire campus.EVACUATELeave the area and find safety. If possible, find the nearest safe MusterPoint. If the situation is life threatening, call 911. Dial 9 first if you are callingfrom an internal telephone. DO NOT TEXT 911. Call Security Services at local 5900 (403.440.5900 on a mobile device).Security Services will respond, assess the situation and take the necessaryaction. Security Services will notify appropriate emergency services.BUILDING/STRUCTURALEMERGENCY 8

111213 Treat all alarms as real and evacuate when you hear the fire alarm or whendirected by Security Services or an Emergency Warden.IF YOU ENCOUNTER A FIRE OR SMOKE:Pull the nearest manual fire alarm pull station if the alarm has not beenactivated. Follow Evacuation procedures. Only take personal items that are in direct reach of you. Do not return toan office, classroom or locker to retrieve belongings.Close doors as you evacuate but do not lock them.When safe to do so, call 911, followed by Security Services at403.440.5900. Once outside, go to the nearest Muster Point. Do not return to the building until advised to do so. IF YOU HEAR THE FIRE ALARM:Follow Evacuation procedures.Only take personal items that are in direct reach of you. Do not return toan office, classroom or locker to retrieve belongings.Close doors as you evacuate but do not lock them.If you need additional assistance, locate a member of Security Servicesor an Emergency Warden or call Security Services at 403.440.5900. If atany time you feel unsafe, call 911. Once outside, go to the nearest Muster Point. Do not return to the building until advised to do so.FIRE9

NATURAL GAS LEAK If you smell gas or other unusual fumes, or it is reported to you:Call Security Services at local 5900 (403.440.5900 on a mobile device). Wait for instructions from Security Services on whether to evacuate.CHEMICAL OR BIOHAZARD SPILLAny uncontrolled release of hazardous materials is considered a reportablespill and these procedures must be followed.Evacuate the areaStay calm and evacuate in a quick and orderly manner. Do not crossthrough the contaminated area.If able, shut down equipment. Isolate area and notify others in the areato prevent re-entry.Close doors on your way out, if it is safe to do so.Meet at the nearest Muster PointOnce safely outside, call Call Security Services at local 5900(403.440.5900 on a mobile device) and provide:Location of spill.InjuriesChemical nameQuantityHazards (Information on SDS)Inform your supervisor or department headDo not re-enter the building until instructed to do so.HAZARDOUS SPILL/LEAK10

IF THE EMERGENCY IS LIFE THREATENING:Assess the situation: observe the area and approach the injured persononly if it is safe to do so (for example, there is no gas leak or fire).Call or ask someone else to call 911 (remember to dial 9-911 if callingfrom an internal landline).If you’re not sure the emergency is life threatening, but it appearsserious, call 911.After you have contacted 911, call Security Services at local 5900(403.440.5900 on a mobile device) or use a Help Phone.If it is safe to do so, stay with the injured/ill person until emergencyservices arrive. Do not move them unless it is essential for their safety.If qualified, provide first aid.IF THE EMERGENCY IS NOT LIFE THREATENING:For minor first aid or other medical needs, call Security Services at local5900 (403.440.5900 on a mobile device) or use a Help Phone.MEDICAL EMERGENCY11

IF THERE IS A POWER OUTAGE:Remain calm and stay where you are. Emergency generators will startup automatically and provide emergency lighting.If evacuation is necessary, follow Evacuation proceduresIf you must evacuate in total darkness, do so by following the wall toan exit. If safe to do so, secure any equipment or materials you are workingwith before leaving the area (i.e. unplug electrical equipment andturn off computers). Elevators will be unavailable. Use the stairs carefully.If the electrical failure has caused a fire or you suspect a fire in the wallor the equipment, follow the Fire instructions. If the power failure represents a risk other than fire to the occupants,then telephone Security Services at 403.440.5900. POWER OUTAGE 12

In the event of severe weather such as high winds and tornados, you may beinstructed to take shelter in a campus building and follow Shelter-In-Placeprocedures. WHEN INSTRUCTED TO SHELTER-IN-PLACE:Take shelter indoors (e.g. interior floor room, closet or hallway)Close doors and windowsStay away from exterior walls and windowsDuring a tornado, move to the lowest level of the building or to acloset, bathroom or under a staircase. At the very least, get under asturdy piece of furniture. If shelter is unavailable or there is no timeto get indoors, lie down in a low-lying area or crouch near a strongbuilding.Stay close to the ground and protect your head from flying objectsRemain sheltered until Security or emergency services gives the "allclear".Do not take the elevatorDo not change your route to a classroom or office to grab personalitems. Make your way to the nearest classroom/shelter as quickly aspossible.Avoid large rooms, if possibleSEVERE WEATHER/NATURAL HAZARD13

TO REPORT A CRIME IN PROGRESS:When safe to do so, call 911, Then call Security Services at local 5900(403.440.5900 on a mobile device) or use a Help Phone.FOR SUSPICIOUS PERSONS OR PACKAGES:Call Security Services at local 5900 (403.440.5900 on a mobile device)or use a Help Phone.Do not approach the individual(s)engaged in criminal activity.Do not attempt to apprehend or interfere with the individual(s) except incase of self-protection.Do not pick up, touch, or walk near a suspicious package/backpack.Do not let anyone into a restricted room without proper authority.Should, the individual(s), make their way to an exit, do not block themfrom exiting the facility.If the situation becomes violent and personal injury may occur, leave thearea immediately and call 911 when it is safe to do so.SUSPICIOUS ACTIVITY 14If you encounter a suspicious person or package, trust your instincts, ensureyour own personal safety, and report it to Security Services when safe to doso.