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WfM UK - Unlocking Eiciency with Blended AI-Driven Workforce Management

At WfM UK, we recognise the pivotal role eicient resource allocation plays in business success. Our mission is clear: Blending AI, Strategy, Planning and Real-Time Delivery: o We combine articial intelligence (AI) with strategic planning to optimise workforce allocation. o Our focus, ensuring that your people are where you need them, precisely when you need them. o In summary, Blended AI-driven Workforce Management transforms administrative tasks into strategic decision-making, enabling more eicient resource utilisation and exible work arrangements. Who We Are: o As SMEs (Subject Matter Experts) and WfM professionals, we bring over 100 years of experience in handling complex workforce management requirements. Blending this with the new era of AI. o Our track record includes overcoming challenges for local, national, international companies, and even the UK Government. Our Expertise: o Our responsibilities have extended to overseeing up to 38,000 people across 23 dierent countries. o We thrive on intricate scenarios, where every piece of the puzzle matters. o Staying up to date with technology enhances the features and benets of our service. o By blending experts with AI, we create optimum performance. Passion for WfM: o Workforce management isn’t just our job; it’s our passion. o We believe in optimising workforces to drive organisational success. o Our Goal - Freeing Capacity, Optimising Time and Maximising Productivity.

Core Services and Approach: o Our 5-step continuous journey revolves around four pillars: ▪ Strategy: Crafting a robust workforce plan aligned with your business goals. ▪ Blended AI: This is a transformative approach that combines articial intelligence (AI) with expert analysis to optimise employee schedules, enhance eiciency, and improve resource allocation. It addresses the challenges of traditional workforce management by providing speed, exibility, and intelligence in creating optimal work schedules, policies and practices. ▪ Planning: Eiciently allocating resources based on demand and capacity. ▪ Real-Time Delivery: Ensuring seamless execution and adaptability. In summary, Workforce Management Specialists like us are dedicated to orchestrating the perfect blend of people, strategy, and execution.

Denition: o Workforce management (WfM) is a strategic practice used by organisations to optimise their employees’ productivity, eiciency, and overall performance. o It involves a combination of planning and operational activities aimed at directing sta members to be in the right places at the right times. o The ultimate goal is to reduce risks, maximise productivity, and align workforce resources with business needs. Key Outcomes of WfM: o Your People: 1. Improve Wellbeing 2. Improve Productivity o Your Customers: 1. Meet Customer Demand 2. Provide Customers with more Choice o Your Business: 1. Improve Utilisation to control your Costs 2. Unlock Capacity Key Aspects of WfM: o Set Planning Cycles: Monthly, Quarterly, 6 Monthly and Yearly and create Plan – Do – Review Processes within your Principles of Planning o Agree Business Drivers and Key Enablers o Scheduling Shifts: Eiciently creating work schedules that match demand and consider employee availability. o Attendance Tracking: Monitoring and managing employee attendance and time worked. o Labour Forecasting: Predicting future labour needs based on historical data and business trends. o Manage Skills Banks: Designing Personal Development Plans and Succession Planning skills for all of your teams.

o Compliance Management: Ensuring adherence to labour laws, regulations, WTD, union rules and company policies. Importance of WfM: o Productivity: Proper workforce management leads to optimised work hours and better resource utilisation. o Cost Eiciency: Eective scheduling reduces unnecessary labour costs. o Employee Satisfaction: Well-managed schedules improve work-life balance and job satisfaction. o Dene your KPI’s: You need to think about your Total Workforce, Your Available Workforce, your Scheduling and your Actual data. Tools and Software: o Organisations use workforce management software to automate and streamline these processes. o Features include smart scheduling, real-time visibility, payroll integrations, and employee engagement tools. o Reporting is vital as these will feed your KPI’s to monitor your productivity. In summary, workforce management aligns people, processes, and technology to achieve operational excellence The WfM UK Blended AI approach does ALL of this for you and is always there as your helping hand whenever you need it. Supporting you and your team in realising the full benets of WfM.

Workforce Management (WfM) in your organisation involves several key steps and best practices: Use Workforce Management Software: o Leverage workforce management software to make data-driven decisions. These tools help with accurate forecasting, scheduling, and tracking employee productivity. o Best Practice: Invest in a reliable WfM solution that aligns with your organisation’s needs. Consider a blended service that combines expertise and experience with AI. Map Roles to Responsibilities: o Clearly dene roles and responsibilities for each position. o Ensure that employees understand their tasks and how they contribute to overall goals. o Best Practice: Regularly review and adjust role descriptions as needed. Create WfM Policy Standards and Principles of Planning that align with business needs and demand proles. Plan for Future Workforce Needs: o Analyse historical data to predict future labour demand. o Understand your A&U data and what is driving it. o Understand your overtime costs and the reasons driving them. o Consider seasonal variations, growth projections, and industry trends. o Best Practice: Create workforce plans that account for both short-term and long-term needs. Set SMART Goals: o Specic, Measurable, Achievable, Relevant, and Time-bound (SMART) goals guide workforce management eorts. o Dene clear objectives related to productivity, cost reduction, and employee satisfaction. o Best Practice: Regularly assess progress toward these goals.

Monitor Employee Engagement: o Engaged employees are more productive and satised. o Use surveys, feedback sessions, and performance metrics to gauge engagement levels. o Provide modern features to make admin tasks seamless. o Best Practice: Address any issues promptly and recognise and reward high-performing employees. Provide Training and Development Opportunities: o Invest in employee growth and skill development. o Tailor training programs to individual needs and career paths. o Best Practice: Ensure every employee has a personal development/training plan. Oer Flexible Work Arrangements: o Flexibility improves work-life balance and employee morale. o Consider options like remote work, exible hours, or compressed working weeks. o Best Practice: Communicate policies clearly and ensure consistency. Remember that eective WfM isn’t a one-time implementation; it’s an ongoing process. Regularly evaluate your strategies, adapt to changing needs, and prioritise employee well-being for sustainable success. Follow the continuous improvement cycle that revisits all elements and updates as you progress.