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DREAM CARIBBEAN BLUE WELCOME

Our Common GroundWE WANT TO BE THE "BEST IN CLASS"YACHT CHARTER COMPANY IN THEINDUSTRY. WE WILL ACCOMPLISHTHAT THROUGH TEAMWORK, CLEARAND CONSISTENT COMMUNICATIONS,COMMITMENT AND DETERMINATION.

AgendaIntroductionCharter Guide OperationsTrainingStructure

DREAM CARIBBEAN BLUE INTRODUCTION

Dream Caribbean Blue is devotedto creating lasting relationshipswith our guests by providingunparalleled service, genuinehospitality and unforgettableexperiences, all in an elegant yetcomfortable atmosphere.Our greatest assets will always beour people. We believe that trueworld-class experiences are setapart and achieved throughteamwork, exceptionalindividualized services, and theability of our people to takeownership.About UsDREAMING IN CARIBBEAN BLUESINCE 2020

To be the best inclass in the yachtsizes we charter.Mission, Vision, Values Always anexceptionalexperience for yachtowners, clients,brokers, and crew.DreamCareBuild

BASESBahamas: Hurricane Hole Marina British Virgin Islands: Scrub Island SAILING LOCATIONSBritish Virgin IslandsSaint Vincent and the GrenadinesSt. MartinThe Bahamas

THE CHARTER EXPERIENCECONSISTENCY.No matter the yacht,your experience willbe the same:Outstanding from fit and finish, to crew and cuisine.PERSONAL.Our charters arepersonal. Be interactive,interested, involved. CUSTOM.GENUINE.Always. We are here for our guests.Our charters take us where the guest dreams. This is not a "we do this every week"type experience.

GUIDECHARTER

Preference SheetOUR GUESTS HAVE THE OPPORTUNITY TO FILL OUT A PREFERENCESHEET WHICH DETAILS THE TYPE OF EXPERIENCE THEY WOULDLIKE TO HAVE WHILE ON CHARTER, WHAT TYPE OF CUISINE THEYARE LOOKING FOR, IF ANY SPECIAL OCCASIONS ARE BEINGCELEBRATED, IF THEY WOULD PREFER ANY LAND EXCURSIONS.WE WILL SEND YOU THE PREFERENCE SHEET PRIOR TO THECHARTER TO REVIEW AND PLAN AN ITINERARY AND MENU FROM.

Provisioning BudgetsWE ALLOCATE A BUDGET FOR FOOD COSTS THAT IS BASED ON A PER GUEST,PER DAY ALLOWANCE WHILE ON CHARTER. THAT BUDGET INCLUDES FOODFOR BOTH CREW MEMBERS WHILE ON CHARTER AS WELL. THE BUDGET PER GUEST, PER DAY IS AS FOLLOWS:For Yachts <50 ft: $65 $70For Yachts >50ft:

Excessive Alcohol RequestsYOU MAY OCCASSIONALLY RECEIVE AN EXCESSIVE ALCOHOL REQUEST INYOUR PREFERENCE SHEET WHICH EXCEEDS YOUR BUDGET.IF THIS IS THE CASE YOU MUST INFORM DCB, STATING THE ESTIMATEDEXCESS, AND DCB WILL COMMUNICATE THIS TO THE BROKER, WORKINGTOWARD A PLAN TO EITHER REDUCE THE AMOUNT REQUESTED, OR HAVETHE GUESTS CONTRIBUTE ADDITIONAL FUNDS TO THE ALCOHOL BUDGET. DO NOT DISCUSS BUDGETS WITH THE GUESTS YOURSELVES.

TippingWE APPRECIATE THE NEED TO TIP OUR SUPPLIERS FOR GOOD SERVICE.FOR THIS REASON WE ALLOW UP TO $50 CASH PER CHARTER TO BEWITHDRAWN FROM THE CAPTAIN COMMERCE CARDMAKE SURE YOU CREATE A HANDWRITTEN RECEIPT FOR THE AMOUNTUSED AND SUBMIT IT VIA EXPENSIFY UNDER "CHARTER GRATUITY FORSERVICES"

Introduction CallOnce you have the Preference Sheet, schedule a call with the main guestcontact to review the preference form and plan your itinerary and menu.Some brokers may also want to you let them know when this call has beenscheduled.

We can arrange transportation to and from our yachts. You will need to arrangefor a land and/or water taxi depending upon the situation and where the guestsare traveling from. The cost would need to be covered by the guests.The same will apply when the guests depart, we will need to have arranged fora land taxi to pick them up from the yacht and take them to the airport and/ortheir prearranged water taxi.Our Base Manager can help to arrange these services.AS THE CHARTER NEARS! Arrangements for Transportation

AS THE CHARTER NEARS! Yacht ReadinessEnsure the yacht has had both an interior, as well as an exterior clean, she isprovisioned, laundered and looking her best.Cabins should be outfit with a DCB giveaway.We also like to have fresh flowers onboard in the salon as a welcome to guests.The alternative is to keep potted flowers onboard, for instance orchids, and thenmove the orchids to the salon when guests arrive.

On CharterGreet guests as they arriveAssist with loading baggageonto the yacht Welcome cocktails andappetizers can be enjoyed byguests as you move luggageinto the cabinsInform about giveawaysSafety Briefing (see followingslides for details)WELCOME ABOARD

Personal SafetySwimmingCan everyone swim?(competence) HealthAny medical/health conditions?First Aid Kit (location, contents)HydrationHighlight the importance of stayinghydratedIndicate the location of coolers &water Sea sicknessWhat to do (medication, stay on deck)SunburnImportance of sunscreen & shadeSafetyBriefingThis is very important to ensure the safety ofeveryone on board.Make sure to include the following points inyour safety briefing

Go over the locations of the following:Lifejackets (P.S.D)Explain how they workChildren <10 to always wear themEscape portals - these are not to beopen unless there is an emergencyFire Extinguishers & Fire BlanketLife RaftEPIRBPortable VHF Radio LadderPropellers & what parts of the yachtare underwaterSafetyBriefing

Man OverboardReview the protocol:Yell "man overboard"SpotterThrow device locations and howto use themPosition of Dan Buoy and how itworks.How the yacht will maneuver toretrieve them SafetyBriefing

Pool Open / ClosedReview what the safety linesbeing up on the transommean: that the "pool is closed"and everyone is to remain outof the water, no exceptions. SafetyBriefing

In Water Relay the importance of never goinginto the water alone, in-water buddysystem.Guests should always tell someone ifthey are going into the water.Guests should know the depth of thewater the yacht is in and what isunderneath the yacht prior tojumping in.Never start the engines if you havenot accounted for all guests to ensurethat no one is in the water aroundthe yacht. SafetyBriefing

TenderReview safety around the tender.Cover the following- Outboard engine safety- Getting in/out of the tendersafely- Water sports with the tender- Hand signals for faster, slower,when they are done- There must always be a spotter for any water sport activitySafetyBriefing

Under WayExplain that while the yacht isunderway, all guests should haveone hand free at all times so thatthey are able to hold ontosomething stable and/or grabonto something stable if needed.Items will shift and move whilethe yacht is underway, be surethat all items in the cabins aresecure, lock cabinets.Depending upon conditions, thecaptain may limit movement. SafetyBriefing

BehaviorZero Tolerance policy towardsDrugsViolence Sexual misconductNo smoking inside - only in designatedarea by your captainSafetyBriefing

Yacht ReviewRefrigerator doors and cabinetswill be locked while underway.If guests need something whilethe yacht is underway, let themknow to find a crew member thatcan assist them.Each yacht should have snacksfor guests in locations that areeasily accessible, i.e. in a tieredstand on a counter. Be sure topoint out the location of thosesnacks. GALLEY AND SALON

Yacht ReviewNote the location of the outdoor showerand that guests should rinse offsaltwater and sand on the sugar scoop.OUTDOOR SHOWERReview the location of the shoe basketand that shoes are in the basket whenon the boat. DRYING CLOTHESWhere and how to hang clothing/towelsout to dry using clothes pins. SHOES Note the location of all coolers, as well asthe contents.COOLERS

Yacht ReviewReview the importance ofsunscreen and applying it often.Note the location of the beachtowels.Rinsing off excess sand prior toentering the tender. WATER/BEACH FUN

Yacht ReviewNote that we provide shampoo,conditioner, body wash and bodylotion, all found in their showersand heads.Note that we will tidy up cabinsand heads, empty the trash eachmorning during breakfast. CABINS

Yacht ReviewReviewing the proper way to use thetoilets on the yachts, we all know theimportance of that!Review proper and often flushing.Review the proper amount of toiletpaper to be used. We do allow toiletpaper to be flushed, so ensure thatguests know that four squares per flushis all the toilet can handle. Note that toilet paper is the only thingthat can be flushed, no wipes, no tissues. And if there is a problem, to let thecaptain know.HEADS

Yacht ReviewReview the water toys onboard as well as how to safely useeach. Ensure guests know what water toys are available early in thecharter. Repeatedly ask guests if you can pull out water toysfor them, reiterate what is available, and discuss when duringthe itinerary they will be in a good location to use them andwhat sea conditions are necessary. uring the pre-charter call, you can discuss toys and amenitiesregularly and gauge interest in water toys. Even if they say theyhave no interest in paddle boarding, you can still mention ifyou're in a location ideal for paddle boarding (such as calmwater) because sometimes people change their minds in themoment. The goal is to avoid a scenario where they complain thatsomething isn't available as described in the brochure, but inreality, they never asked for it. Anyone with long hair will need to tie their hair back if they areusing the sea scooters.WATER TOYS

On Your Way!Day One ENJOY THE TIME WITH GUESTS, DETERMINE HOW TOCONNECT WITH THEM, CARD GAMES, WATER SPORTS, LOOKFOR WAYS TO MAKE THE TRIP STAND OUT.

If you need to reserve a mooring ball for any day of your trip, use the following:www.boatyball.comYou will need to set up an account and be on the website ready to book at7:00 am when the reservation system opens up each day. MOORING BALL RESERVATIONSBVI

AS EACH DAY CLOSESGather the guests for a Caribbean CocktailPrepare a favorite drink from the islandsToast to the day, to the islandsReview the itinerary for tomorrow

While on CharterMORNING CLEANINGWhile guests are having breakfast: Perform any touch-up cleaning needed in the headsand empty the trash.Wipe down countertopsMake the beds if requested in preference sheetCheck supply of soaps and toilet paper.Give the cabins a quick vacuum if they need it.Linen changes - if the charter is 10 nights or longer,there will be a mid-charter linen change. MEALSMeals should be enjoyed whilethe yacht is at anchor ormoored. Plan each day so thatyou are in an ideal spot for lunchand dinner.

While on CharterWHILE UNDER WAYBe sure that everything issecure prior to departingto ensure the safety ofguests, as well as thecontents of the yacht.Fenders should be putaway in the forepeakswhen the yacht isunderway. Nothing should be on thelifelines while underway. Ifsomething has been hungto dry, take those items offprior to departing . We donot want to present ouryachts as sailinglaundromats.

While on CharterEVENING ITINERARY REVIEWReview the itinerary for the next day.Where you will go, what you will see.This is also a good time to review thecurrent day’s route, if you weren’table to sail, why, if you had tochange course, why. A constant lineof communication goes a long way.MEMORIESRemember the importance thisweek will hold for guests, theplanning and preparation it took forthem to get there, that this is "theirweek", that ultimately we are here tocraft these memories with them.

LAST LOOKTake a final walkthrough the yacht andbe sure that all guestitems have beengathered. Be sure tohave a way to contactthe guests if we findsomething left behind. GUEST BOOKBe sure guests sign theyacht's guest book priorto departing. You cantake a picture of theirentry and send it toChrissy either viaWhatsApp or email.TRANSPORTATIONBe sure that you havearranged for ground andor water transportationto deliver guests to theairport. When you arriveat the dock, thistransportation should bewaiting for them. PREPARE FOR GUESTS TO DEPART

Bid Farewell!Final DayWEAR YOUR CREW POLOPREPARE A HEARTY BREAKFAST OFFER TO TAKE ANY LAST GROUP PHOTOS TAKE ALL GUEST LUGGAGE TO THE DOCKHELP EACH GUEST DISEMBARKWALK THEM TO THEIR TRANSPORTATIONWISH THEM WELL ON THEIR TRAVELS!

OPERATIONSDCB

CREW CARDSCapital One - Credit CardWe use Capital One for our crew cards.Both the captain and chef are issued theirown card, which are labeled by yacht. Sofor instance there will be a ‘Belle VieCaptain’ card, as well as a ‘Belle Vie Chef’card. These cards are to be used for allpurchases, outside of drawing cash.Commerce - Debit CardWe use Commerce Bank as crew debit cardsfor drawing cash. These are only issued tocaptains and are labeled by yacht. These cardsare to be used to draw cash only. They willneed to be activated and the pin set in orderto draw cash.Card Release FormUpon receipt of your card please fill in this Release Form for each card.

ACCOUNTINGReceiptsPlease keep all receipts incurred while on charter and give those to other crewmember aboard your vessel that you are chartering with.PayPlease send your invoices for any charters you complete to:chrissy@dreamcaribbeanblue.com TipsTips are often paid in cash, or by check. PayPal and Venmo are also an option.

MAINTENANCE CONCERNSIf a maintenance issue occurs while onboard, please document the issue andmake the captain aware upon their return. If it is an urgent matter please contact our onsite maintenance tech at thefollowing:Indian May WhatsApp:+1 (784) 495-0245

Illness /InjuryOur first priority is your safety. Seekproper medical care, then notifyChrissy or Greg. In the event of anemergency or serious accident,follow yacht radio protocol of pan-pan or mayday.

BaseManagerShe can assist with obtaining yourcruising permits, national parkpermits, she can direct guests,arrange for transportation forguests, schedule your cleaners,coordinate laundry.Sharmin Hodge+1 (284) 345-2969shamin@dreamcaribbeanblue.comCONTACTOur Base Manager in the BVI isSharmin Hodge.BVI

Head ofOperationsViki can assist with generalquestions about our charteroperations.Viki Antonopoulou+30 6980512301 viki@dreamcaribbeanblue.comCONTACTOur Head of Operations is VikiAntonopoulou.BVI

GREG CLUMWhatsApp:+1 (202) 297-1633Email: greg@dreamcaribbeanblue.comVIKI ANTONOPOULOUWhatsApp:+30 6980512301 Email: viki@dreamcaribbeanblue.comCONTACT USNo question is ever too small. We are here to support you and we very muchwant to work as a team. Suggestions, questions, concerns, we are here forthem all. CHRISSY CLUMWhatsApp:+1 (303) 720-1725Email: chrissy@dreamcaribbeanblue.com