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G U I D ECHARTER

Preference SheetS T A R T L O O K I N G F O R T H E C H A R T E R P R E F E R E N C E S H E E TD A Y S P R I O R T O E A C H C H A R T E R . I F Y O U H A V E N O T R E C E I V E D I T , O R I F I T I S N O T I N Y O U RG O O G L E D R I V E D O C U M E N T S W I T H I N Y O U R M Y S T Y A C H TS I T E , C O N T A C T E R I N F R O M M Y S T A N D A S K T H A T T H E YP L E A S E S E N D I T . 30

Review the Charter ContractP R I O R T O C O N T A C T I N G T H E G U E S T , B E S U R E T H A T Y O UH A V E R E A D T H E C H A R T E R C O N T R A C T A N D M A D E N O T E O FA N Y S P E C I A L R E Q U E S T S . D I D T H E G U E S T S R E Q U E S T T H E T W I N C A B I N , H A V E T H E YR E Q U E S T E D A N Y S P E C I F I C W A T E R T O Y S , L I K E A K A Y A KW H I C H Y O U W O U L D N E E D T O B E S U R E T H A T Y O U H A V EO N B O A R D . B E S T N O T T O B E S U R P R I S E D W H E N G U E S T S M E N T I O N T H E S EI T E M S O N A C A L L .

Provisioning BudgetsFor Yachts <50 ft: $55WE A LL OC AT E A BU DG ET F OR F OO D CO ST S TH AT I S BA SE D ON A P ER G UE ST ,PE R NI GH T AL LO WA NC E WH IL E ON C HA RT ER . C RE W IS A LL OC AT ED ANAD DI TI ON AL $30 P ER C RE W ME MB ER P ER N IG HTTH E EX AC T BU DG ET P ER C HA RT ER W IL L BE P RO VI DE D TO Y OU B Y DC B ASTH ER E MA Y BE S OM E VA RI AN CE S IF T HE N UM BE R OF G UE ST S IS L OW .For Yachts >50 ft: $65(up to 8 pax)$60(10 pax)For Yachts >70 ft: $130

Provisioning BudgetsThe initial stocking up budget for a new yacht is:The budget for yacht supplies per charter is:WE REALIZE THAT FOR YOUR FIRST SEVERAL CHARTERS, YOU WILL BE IN APOSITION OF NEEDING TO STOCK UP ON THE BASICS, INCLUDING ALCOHOL.$1,200$200

Excessive Alcohol RequestsY O U M A Y O C C A S S I O N A L L Y R E C E I V E A N E X C E S S I V E A L C O H O L R E Q U E S T I NY O U R P R E F E R E N C E S H E E T W H I C H E X C E E D S Y O U R B U D G E T .I F T H I S I S T H E C A S E Y O U M U S T I N F O R M D C B , S T A T I N G T H E E S T I M A T E DE X C E S S , A N D D C B W I L L C O M M U N I C A T E T H I S T O T H E B R O K E R , W O R K I N GT O W A R D A P L A N T O E I T H E R R E D U C E T H E A M O U N T R E Q U E S T E D , O R H A V ET H E G U E S T S C O N T R I B U T E A D D I T I O N A L F U N D S T O T H E A L C O H O L B U D G E T . D O N O T D I S C U S S B U D G E T S W I T H T H E G U E S T S Y O U R S E L V E S .

TippingWE APPRECIATE THE NEED TO TIP OUR SUPPLIERS FOR GOOD SERVICE.FOR THIS REASON WE ALLOW UP TO $50 CASH PER CHARTER TO BEWITHDRAWN FROM THE CAPTAIN COMMERCE CARDMAKE SURE YOU CREATE A HANDWRITTEN RECEIPT FOR THE AMOUNTUSED AND SUBMIT IT VIA EXPENSIFY UNDER "CHARTER GRATUITY FORSERVICES"

Chef Training Manual A P R I O R C H E F W I T H D C B T O O K T H E T I M E T O P U T T O G E T H E R AM A N U A L C O N T A I N I N G T I P S A N D T R I C K S F O R B E S T P R A C T I C E S A N DM E N U R E C O M M E N D A T I O N S T H A T A R E E A S I L Y A D A P T A B L E T OD I F F E R I N G D I E T A R Y R E S T R I C T I O N S .T H E C H E F T R A I N I N G M A N U A L L I N K C A N B E F O U N D H E R E - L I N K

1 . I F Y O U R E C E I V E A P R E F E R E N C E S H E E T T H A T L I S T S P L A N S T O D I V E ,Y O U W I L L N E E D T O S T A R T C O O R D I N A T I N G A N D M A K I N GR E S E R V A T I O N S F O R T H O S E G U E S T S A S S O O N A S P O S S I B L E . 2 . U N D E R S T A N D H O W M U C H T H E Y P L A N T O D I V E A S W E L L A S H O WM A N Y P L A N T O D I V E . A L S O I N Q U I R E A S W H A T T H E N O N - D I V E R S P L A NT O D O W H I L E D I V I N G I S T A K I N G P L A C E . 3 . R E A C H O U T T O D I V E S H O P S T O C O N F I R M A V A I L A B I L I T Y A N DL O C A T I O N S . D I F F E R E N T D I V E S C H O O L S S P E C I A L I Z E I N D I F F E R E N TL O C A T I O N S A N D Y O U W I L L W A N T T O B O O K A S H O P T H A T A L I G N SW I T H W H A T T H E G U E S T S W O U L D L I K E T O S E E .4 . B U I L D Y O U R I T I N E R A R Y A R O U N D T H E D I V I N G S C H E D U L E . Guests that Request to Dive

Y O U C A N N O T F L Y T H E D A Y A F T E R Y O U F L Y O R T H E D A Y B E F O R E . Y O U C A N N O T D I V E I F Y O U H A V E H A D A N Y A L C O H O L . I F Y O U D O N ' T K N O W H O W T O D I V E B U T W A N T T O T R Y I T , Y O U C A N D O A" R E S O R T C O U R S E " W H E R E T H E I N S T R U C T O R M O N I T O R S Y O U RE Q U I P M E N T , A N D Y O U C A N G O U P T O 3 0 F E E T D E E P . I F Y O U ' R E S T U D Y I N G A T H O M E A N D W A N T T O D O Y O U R O P E N W A T E RD I V E T O C O M P L E T E T H E C E R T I F I C A T I O N , T H A T C A N B E A R R A N G E D . I F I T ' S B E E N M O R E T H A N 3 Y E A R S S I N C E D I V I N G , Y O U M I G H T W A N T T OC O N S I D E R A " R E F R E S H E R " C O U R S E , A N D T H E D I V E S C H O O L C A N A S S I S TW I T H T H I S .Dive Basics to Review with Guests

A L L B O A T S H A V E F I S H I N G G E A R A N D F I S H I N G L I C E N S E S .I F Y O U R G U E S T S W O U L D L I K E T O G O F I S H I N G P L E A S E L E TS H A R M I N K N O W I N A D V A N C E A S E A C H G U E S T W O U L D L I K E T OF I S H W I L L N E E D T O O B T A I N A N I N D I V I D U A L L I C E N S E F O RT H E M S E L V E S A S W E L L .I F Y O U W O U L D L I K E T O F I S H D U R I N G T H E S E A S O N Y O U W I L LN E E D T O G E T A N A N N U A L L I C E N S E T H R O U G H S H A R M I N A S W E L L .T H A T C O S T W O U L D B E A T Y O U R O W N E X P E N S E .Guests that Request to Fish

Welcome Aboard EmailW E L C O M E A B O A R D ! When you email the guests to schedule thecall, include the link to your boat’s WelcomeAboard brochure. That will give guests thetime to review it and prepare any questionsprior to your call. W E L C O M E A B O A R D B R O C H U R E Each boat has a unique link to their WelcomeAboard brochure in the following format:https://simplebooklet.com/welcomeaboardboatnameOnce you have the Preference Sheet, reach out to main guest contact, introduce yourselves and indicate that you need to schedule a Zoom/Whatsapp call to review the preference form and plan your itinerarySee sample e-mail on the next slide.

Example EmailHello (Guest Names),We are looking forward to welcoming you onboard (yacht name) for your Caribbean vacation! We have prepareda Welcome Aboard Brochure that details information on what to expect while on charter that will help youprepare for your vacation. That link can be found here: https://simplebooklet.com/welcomeaboardboatname Prior to your charter, we find it helpful to arrange a call to make introductions, review your preference sheet,answer any questions and confirm logistics. This call should take approximately 30-45 minutes. If there is a day /time that works best on your end, please let us know and we will send out the invite that contains a Zoom link.Also please let us know what time zone you will be in for the call.We can’t wait to welcome you to (yacht name) and the beauty of the Caribbean.Best,(Chef & Captain Names)

Introduction CallG O O G L E M E E T !The call is your chance to really get to know the guests and buildupon the information they provide to prepare an itinerary, menu andactivities. Also be sure to cover whether they will need for you to arrange forground transportation to and from the yacht if this was missing orunclear on the preference sheet.Once you have received a reply from your guests regarding theiravailability it is time to jump on a call!

We can arrange transportation to and from our yachts. You will need to arrangefor a land and/or water taxi depending upon the situation and where the guestsare traveling from. The cost would need to be covered by the guests.The same will apply when the guests depart, we will need to have arranged fora land taxi to pick them up from the yacht and take them to the airport and/ortheir prearranged water taxi.Our Base Manager can help to arrange these services.AS THE CHARTER NEARS! Arrangements for Transportation

AS THE CHARTER NEARS! Yacht ReadinessEnsure the yacht has had both an interior, as well as an exterior clean, she isprovisioned, laundered and looking her best.More information on this can be found in the appendix. Cabins should be outfit with a DCB giveaway.We also like to have fresh flowers onboard in the salon as a welcome to guests.The alternative is to keep potted flowers onboard, for instance orchids, and thenmove the orchids to the salon when guests arrive.

On CharterGreet guests as they arriveAssist with loading baggageonto the yacht Welcome cocktails andappetizers can be enjoyed byguests as you move luggageinto the cabinsInform about giveawaysSafety Briefing (see followingslides for details)W E L C O M E A B O A R DDAY ONE:CREW POLOS

Personal SafetySwimmingCan everyone swim?(competence) HealthAny medical/health conditions?First Aid Kit (location, contents)HydrationHighlight the importance of stayinghydratedIndicate the location of coolers &water Sea sicknessWhat to do (medication, stay on deck)SunburnImportance of sunscreen & shadeSafetyBriefingThis is very important to ensure the safety ofeveryone on board.Make sure to include the following points inyour safety briefing

Go over the locations of the following:Lifejackets (P.S.D)Explain how they workChildren <10 to always wear themEscape portals - these are not to beopen unless there is an emergencyFire Extinguishers & Fire BlanketLife RaftEPIRBPortable VHF Radio LadderPropellers & what parts of the yachtare underwaterSafetyBriefing

Man OverboardReview the protocol:Yell "man overboard"SpotterThrow device locations and howto use themPosition of Dan Buoy and how itworks.How the yacht will maneuver toretrieve them SafetyBriefing

Pool Open / ClosedReview what the safety linesbeing up on the transommean: that the "pool is closed"and everyone is to remain outof the water, no exceptions. SafetyBriefing

In Water Relay the importance of never goinginto the water alone, in-water buddysystem.Guests should always tell someone ifthey are going into the water.Guests should know the depth of thewater the yacht is in and what isunderneath the yacht prior tojumping in.Never start the engines if you havenot accounted for all guests to ensurethat no one is in the water aroundthe yacht. SafetyBriefing

TenderReview safety around the tender.Cover the following- Outboard engine safety- Getting in/out of the tendersafely- Water sports with the tender- Hand signals for faster, slower,when they are done- There must always be a spotter for any water sport activitySafetyBriefing

Under WayExplain that while the yacht isunderway, all guests should haveone hand free at all times so thatthey are able to hold ontosomething stable and/or grabonto something stable if needed.Items will shift and move whilethe yacht is underway, be surethat all items in the cabins aresecure, lock cabinets.Depending upon conditions, thecaptain may limit movement. SafetyBriefing

BehaviorZero Tolerance policy towardsDrugsViolence Sexual misconductNo smoking inside - only in designatedarea by your captainSafetyBriefing

Yacht ReviewRefrigerator doors and cabinetswill be locked while underway.If guests need something whilethe yacht is underway, let themknow to find a crew member thatcan assist them.Each yacht should have snacksfor guests in locations that areeasily accessible, i.e. in a tieredstand on a counter. Be sure topoint out the location of thosesnacks. G A L L E Y A N D S A L O N

Yacht ReviewNote the location of the outdoor showerand that guests should rinse offsaltwater and sand on the sugar scoop.O U T D O O R S H O W E RReview the location of the shoe basketand that shoes are in the basket whenon the boat. DRYING CLOTHESWhere and how to hang clothing/towelsout to dry using clothes pins. S H O E S Note the location of all coolers, as well asthe contents.C O O L E R S

Yacht ReviewReview the importance ofsunscreen and applying it often.Note the location of the beachtowels.Rinsing off excess sand prior toentering the tender. WATER/BEACH FUN

Yacht ReviewNote that we provide shampoo,conditioner, body wash and bodylotion, all found in their showersand heads.Note that we will tidy up cabinsand heads, empty the trash eachmorning during breakfast. C A B I N S

Yacht ReviewReviewing the proper way to use thetoilets on the yachts, we all know theimportance of that!Review proper and often flushing.Review the proper amount of toiletpaper to be used. We do allow toiletpaper to be flushed, so ensure thatguests know that four squares per flushis all the toilet can handle. Note that toilet paper is the only thingthat can be flushed, no wipes, no tissues. And if there is a problem, to let thecaptain know.H E A D S

Yacht ReviewReview the water toys onboard as well as how to safely useeach. Ensure guests know what water toys are available early in thecharter. Repeatedly ask guests if you can pull out water toysfor them, reiterate what is available, and discuss when duringthe itinerary they will be in a good location to use them andwhat sea conditions are necessary. uring the pre-charter call, you can discuss toys and amenitiesregularly and gauge interest in water toys. Even if they say theyhave no interest in paddle boarding, you can still mention ifyou're in a location ideal for paddle boarding (such as calmwater) because sometimes people change their minds in themoment. The goal is to avoid a scenario where they complain thatsomething isn't available as described in the brochure, but inreality, they never asked for it. Anyone with long hair will need to tie their hair back if they areusing the sea scooters.W A T E R T O Y S

On Your Way!Day One E N J O Y T H E T I M E W I T H G U E S T S , D E T E R M I N E H O W T OC O N N E C T W I T H T H E M , C A R D G A M E S , W A T E R S P O R T S , L O O KF O R W A Y S T O M A K E T H E T R I P S T A N D O U T .

If you need to reserve a mooring ball for any day of your trip, use the following:www.boatyball.comYou will need to set up an account and be on the website ready to book at7:00 am when the reservation system opens up each day. MOORING BALL RESERVATIONSBVI

AS EACH DAY CLOSESGather the guests for a Caribbean CocktailPrepare a favorite drink from the islandsToast to the day, to the islandsReview the itinerary for tomorrow

While on CharterMORNING CLEANINGWhile guests are having breakfast: Perform any touch-up cleaning needed in the headsand empty the trash.Wipe down countertopsMake the beds if requested in preference sheetCheck supply of soaps and toilet paper.Give the cabins a quick vacuum if they need it.Linen changes - if the charter is 10 nights or longer,there will be a mid-charter linen change. M E A L SMeals should be enjoyed whilethe yacht is at anchor ormoored. Plan each day so thatyou are in an ideal spot for lunchand dinner.

While on CharterW H I L E U N D E R W A YBe sure that everything issecure prior to departingto ensure the safety ofguests, as well as thecontents of the yacht.Fenders should be putaway in the forepeakswhen the yacht isunderway. Nothing should be on thelifelines while underway. Ifsomething has been hungto dry, take those items offprior to departing . We donot want to present ouryachts as sailinglaundromats.

While on CharterE V E N I N G I T I N E R A R Y R E V I E WReview the itinerary for the next day.Where you will go, what you will see.This is also a good time to review thecurrent day’s route, if you weren’table to sail, why, if you had tochange course, why. A constant lineof communication goes a long way.M E M O R I E SRemember the importance thisweek will hold for guests, theplanning and preparation it took forthem to get there, that this is "theirweek", that ultimately we are here tocraft these memories with them.

L A S T L O O KTake a final walkthrough the yacht andbe sure that all guestitems have beengathered. Be sure tohave a way to contactthe guests if we findsomething left behind. G U E S T B O O KBe sure guests sign theyacht's guest book priorto departing. You cantake a picture of theirentry and send it toChrissy either viaWhatsApp or email.T R A N S P O R T A T I O NBe sure that you havearranged for ground andor water transportationto deliver guests to theairport. When you arriveat the dock, thistransportation should bewaiting for them. PREPARE FOR GUESTS TO DEPART

Bid Farewell!Final DayW E A R Y O U R C R E W P O L OP R E P A R E A H E A R T Y B R E A K F A S T O F F E R T O T A K E A N Y L A S T G R O U P P H O T O S T A K E A L L G U E S T L U G G A G E T O T H E D O C KH E L P E A C H G U E S T D I S E M B A R KW A L K T H E M T O T H E I R T R A N S P O R T A T I O NW I S H T H E M W E L L O N T H E I R T R A V E L S !

Off CharterTime off is also a great time tocheck in on your yacht, make surethat she is still operating in strongfashion and to coordinate with ourMaintenance Tech for routineitems.M A I N T E N A N C EWe invite you to explore yoursurroundings while you are not oncharter. Find those hidden gems,secret spots, untapped areas. E X P L O R E

YachtUpkeepOne of the hallmarks of ourprogram is our commitment toyacht maintenance and upkeep. If you look after her a little eachday, nothing really becomesoverwhelming. Get into a routine,polish the stainless one week,change filters another. We expect our yachts to be wellmaintained, organized, clean andlooking sharp each and every day.Y A C H T U P K E E P