Welcome to Cater Plus - Handbook : simplebooklet.com

WELCOME TO CATER PLUS“Big enough to deliver, small enough to care”LET ME TELL YOU A BIT ABOUT US:Cater Plus was born in my kitchen in 2006, but it owes its success tofantastic people just like you. We never forget that, and at CaterPlus we care for our team just as much as we care for our clientsand customers - after all, we couldn’t do it without our team.Our unique team culture and special benefits are designed tosupport and appreciate our peoples’ efforts every day.You will see me around the sites as I really value staying in contactwith everyone and doing what I can to make a difference for ourteams and our clients. I think you’ve made a great decision choosing to join Cater Plus, ifyou see me around, please say hello, as I’d love to meet you too.Paul HodgeOwner & DirectorWELCOME TO CATER PLUS:Welcome! We are delighted you have chosen to join our team. AtCater Plus we work hard to look after each other and our clients. Having worked in kitchens for most of my life, I understand thedaily demands of hospitality, as do the majority of our teammembers. It’s because of that – you’ll see we all strive to create agreat workplace. We are always working hard to improve our processes and tosupport peoples’ careers so they can achieve the career goalsthey may have. You will read about some of our team who have had greatsuccess in their careers at Cater Plus, further on in this booklet. We look forward to working with you as we continue together, toset the benchmark for excellence service across New Zealand. Craig ElderChief Executive

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“WE ARE WHO WE ARE BECAUSE OF OURPEOPLE, YOU MAKE US SPECIAL.”Paul Hodge, Owner/Director, Cater PlusCHEERS FOR PEERSWe encourage everyone to participate in our CHEERS FOR PEERS programmeand spill the beans if they hear of someone who has done something amazing,gone above and beyond, or made a difference, so that we can acknowledgeour people throughout the year as good stuff happens.To nominate a person or site, scan the QR Code or get access via the Cater Plus App to complete an online form and spill the beans, or email the details to cheers4peers@caterplus.co.nzEach year we host the Cater Plus Awards night for our team to say thank youand acknowledge some exceptional contributions with the presentation ofAwards.All Cheers for Peers nominations received will automatically be submitted as contenders for one or more of the Cater Plus Annual Awards:PASSION FOR FOOD | EXCELLENCE IN SERVICEFUTURE LEADER AWARD | SITE OF THE YEARCEO AWARD | COMMITMENT AWARDSREWARD, RECOGNITIONAND ENGAGEMENTAt Cater Plus, valuing our people, recognising theirefforts, and rewarding great performance is criticalto ensuring our team feel inspired to continueworking towards the Cater Plus vision of passion forfood and excellence in service.Our Reward, Recognition and EngagementFramework outlines the variety of ways that we show appreciation for our people, and their contributions, commitment, and service. CHEERS FOR PEERS

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YOUR PAY AND YOUR LEAVESome handy information about your weekly pay and your leave..At Cater Plus we like to give everyone the best tools we can. Two of our reallyawesome tools are Droppah (for waged team members) and PayHero, whichbetween them allow you to record your time, request any leave, track your leavebalances, and view your payslips. DROPPAHFor our waged team members, you will beinvited to log in to Droppah for the firsttime by one of our payroll team. Droppah is where you will clock in at thestart of your shift and clock out at the endof your shift, using a tablet placed at yoursite or office. This information is sent toPayroll so they can process your pay. Once you’ve created your Droppah loginyou will have access to Droppah anytimeyou need to via the Droppah App. The Droppah App allows you to view the roster and shift information, as well askeep you updated with any shift changes.We pay our team members weekly; your pay will appear in your bank account ona Wednesday afternoon. PAY HEROAll our new team members receive an invitation to log in to PayHero for the firsttime from one of our payroll team. PayHero is where you can view your payslips, apply for leave and check yourleave balances. We hope you find using theseawesome tools really useful. If you have any payroll orleave queries, in the firstinstance please contact yourManager who should be ableto help you.

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The Leadership Lounge is our personalised take on the traditional Meet and Greet.This is an opportunity for you, and all of our newest team members, to meet theCater Plus Leadership Team and receive a brief introduction to each of them.The Leadership Lounge is a chance for you to:ASK OUR LEADERSHIP TEAMQUESTIONS IF YOU WANT TOGAIN AN OVERVIEW OF THEIR ROLES AND RESPONSIBILITIESUNDERSTAND OURORGANISATIONAL CULTUREWe can’t wait to meet you!GET TO KNOW USWhen you join the team, we help you to learn the cultureand become part of the family

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Scan the QRcode to accessthe meetingJoin us onthe firstMonday ofevery month!Q&A1.30 - 2.00PM“We are who we are because of our people, you make us special”- Paul Hodge, Founder & CEO Cater PlusLOUNGETHELEADERSHIPFor the newest Cater Plus recruits!Your chance to hear from and ask questions of theCater Plus Senior Leadership Team if you want to

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STAY CONNECTEDJoin the community, stay in the know, get the benefitsCATER PLUS APPIntroducing the Cater Plus App - a little perk for being a part of Cater Plus.Available on the App Store or Google Play Store for FREE, you can download theapp to access a great range of benefits as well as easy access to Cater Plusinformation. Note: Team members are able to download the app once they are fully set up in payroll and have received their first pay. To download the app, follow the instructions below:JOIN THE CATER PLUS CHATTERBOXJoin the Cater Plus Facebook community where our team share ideas, recipesand experiences. This is one avenue we use for our teams to receive importantupdates and even enter the odd competition/give away. To join the community, go to: https://www.facebook.com/groups/caterpluschatterbox CATER PLUS ONLINE COMMUNITY Stay connected by following us on the below digital realms. Go to Google Play or the App Store and search for Cater Plus.Once installed open the app and click register here. All users will need to register for their first time.Enter in your employee details. Tip: Your email is the same as your payrollemail address. The employee access number is your IRD number.Click Create. You now have access to the Cater Plus App. You will receive anemail to confirm you are signed up and can access a range of greatbenefits.https://www.facebook.com/caterplushttps://www.linkedin.com/company/cater-plus-services-nz-limitedhttps://www.instagram.com/caterplusnz/

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THE ACADEMY - YOUR OPPORTUNITIES:New to hospitality? Get involved in the First Step To Food Service Program. Interested in an apprenticeship? We have Catering and CookeryApprenticeships available.Looking for more? Get involved in our Future Leader Programme and regularSite Manager workshops.CATER PLUS TRAINING SPACEOur training space is located in our Auckland Hub. This is a specially designedspace for our team to learn, grow and gain the essential skills needed to deliverpassion for food and excellence in service. Coupled with state of-the-art foodcaravans Cater Plus is taking training to the next level, continuing to pushinnovative and diverse options for learning.TRAINING HUBYour recipe for successOur passion not only lies in our food, but also in our people, and we want to giveyou the tools to get to where you want to be. Cater Plus’ tailored in-housetraining is your recipe for success, to move up in the world. “DO SOMETHING TODAY THAT YOURFUTURE SELF WILL THANK YOU FOR”For more information contact your Training and Innovation Champion. Matt Shuker: training@caterplus.co.nz / 022 524 0790 “NO ONE IS BORN A GREAT COOK, ONE LEARNS BY DOING”– Julia Child

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WHAT TO DO WHEN...Handy information for common situations INDUCTION TO CATER PLUSMake sure you watch our induction video before you start your firstshift https://www.surveymonkey.com/r/Cater_Plus_Staff_InductionSUPPORTOur team is here to help you out at any time. We can answer general enquiries or point you in the right direction.Contact us on 07 859 3246 or email info@caterplus.co.nzVisit our support offices:Hamilton Hub154 Galloway Street, Hamilton East, HamiltonMonday to Friday 8.30am to 4.30pmAuckland Hub36A Greenmount Drive, East Tamaki, Auckland Monday to Friday 9.00am to 3.30pmChristchurch Hub69A Coleridge Street, Sydenham, ChristchurchIF YOU ARE SICK AND/OR CANNOT COME TO WORK:If you cannot attend work for any reason, please call your SiteManager if you are working in a site or call your Manager if you areworking in a Hub. We ask that you do that as soon as possible, atleast two hours before your shift if you can, so we can arrange coverif we need to. If you cannot get hold of your Site Manager, pleasecall your Operations Manager. Remember to ring your Manager, atext message may not be received.POLICIES AND PROCEDURESCater Plus develop and update our policies and proceduresregularly as a part of our focus on continuous improvement. You willbe shown how to access the policies you need to through Safe FoodPro, our Health & Safety platform. You need to ensure you read andunderstand these policies so you can do what is expected of you asa member of our team. If you have any questions about any of ourpolicies or what’s required of you, please ask your Manager for help.

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WELLNESS BUBBLEPrioritising your wellbeingThe Cater Plus wellness bubble is a safe space to find resources to support andlook after yourself. By doing things that keep us well we can help build ‘buffers’ soif times get tough, we are able to adapt and keep on smiling. FIVE WAYS TO WELLNESSResearch shows there are five simple things you can do as part of your daily lifeto boost wellbeing. Check them out by clicking the link below.https://www.mentalhealth.org.nz/assets/Uploads/FWW-FS01.pdfRAISE - YOUR HELPING HAND WHEN YOU NEED ITRaise offers practical support whenever you encounter personal or work-related challenges that may affect various aspects of your life or well-being. You can reach out to Raise confidentially at any time, 24 hours a day, 365 days of the year, to find out more about their services or book an appointment with an advisor or counsellor. You can access them online https://www.raisementalhealth.co.nz/contact-us.htmlvia phone 0800 735 343, or you can download their app. When you contact Raise you will be asked for the Cater Plus password which is: JAFFAIMPORTANT RESOURCES - WHEN LIFE GETS TOUGH, WHO CAN HELP?Justathought.co.nzLifeline - 0800 543 354 or text HELPto 4357Suicide Crisis Helpline - 0508 828865Depression Helpline - 0800 111 757or free text 4202Shine for domestic violence -0508 744 633Need to Talk? - Call or text 1737Your doctor is a great person totalk toHealthline - 0800 611 116Emergency - Call 111

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The Cater Plus Foundation is a charitable trust established in 2013 by founder PaulHodge to create opportunities for our community; firstly, for our people, ourindustry, and lastly for other people and organisations where we can make a realdifference. The Cater Plus Foundation help in lots of different ways, but below are some ofour initiatives and staff benefits. THE CATER SAVER SCHEME Cater Saver is a savings scheme which has been created by the Cater PlusFoundation to encourage and support a culture of saving for our people. You can join the scheme at any time by filling in the form available on the CaterPlus App.HOW IT WORKS: You choose a weekly amount to save into your Cater Saver which isdeducted from your weekly wages. This can be as little or as much as youlike. This money is kept on your behalf by the Cater Plus Foundation and can bepaid to you at any time when requested. The Cater Plus Foundation will pay you an extra 10% bonus on the amountsaved up to $1000.00. Please read the information provided in youremployment pack for specific terms and conditions. STAFF LOANS When you have worked for Cater Plus for 6 months, you are eligible to apply foran interest free loan. Interest free loans are made to assist team members and their families in financialhardship, emergencies or to pursue opportunities otherwise not available tothem. Application forms are available from your Operations Manager or you candownload from the Cater Plus App and submit to foundation@caterplus.co.nzYour interest free loan is paid back by a weekly deduction from your pay. (Please refer to the application form for specific terms and conditions). CATER PLUS & THE CATER PLUS FOUNDATIONHow we give back

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MOUNT MAUNGANUI STAFF HOLIDAY APARTMENT Holidays matter. They are our lifeline to sanity, a chance to step away fromeveryday life and reconnect with the people we love; a time to relax, to be thereal us, or indeed to be whoever we want to be. And once the sand has beenwashed from the toes, holidays can leave us with a suitcase of life-long happymemories. Why not take advantage of the Cater Plus Apartment in Mount Maunganui. The average cost of staying in the apartments is $180 - $250 per night, your priceis only $40 per night for the full apartment plus a one off cleaning fee of $60.00. A fully contained apartment for up to 4 guests, it offers 2 bedrooms, access to spapools, a swimming pool, and a gym. A 10-minute walk to the beautiful MountBeach, popular for its surf, it’s also a 5-minute walk to Pilot Bay which offers calmwaters for paddleboarding and swimming. With everything at your doorstep thislocation offers something for everyone.Email foundation@caterplus.co.nz to find out available dates, make a reservationor register for a public holiday week or weekend or find the booking form on thepublic Cater Drive. GIVING BACK TO OUR COMMUNITYWe look to help where help is needed and get involved in causes that align withour values. Ongoing initiatives include foodbank support, providing financial and staff support to the Waikato Culinary Fare, and sponsoring community sports and cultural teams. Cater Plus is locally owned and is proud to say we have adiverse range of people and clients, through the Cater Plus Foundation wesupport local communities and our very own diverse team.Major Sponsor of theChiefs Manawa

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Our uniform ensures our team are all dressed in a way that represents theprofessional image of Cater Plus, whilst recognising the diversity of cultures andreligions of our people and our clients. It is also designed to prioritise the Health and Safety of our team and our clients.As our team members need to be wearing the site appropriate Cater Plus orCoffee Infusion uniform, when you start you will be issued with the appropriateuniform for your site. Our uniforms can all be worn with your own choice of full-length black trousers, ifyou are working in a food handling site, or for those working outside of foodhandling sites you can also choose to wear black three-quarter pants, black kneelength shorts or a black skirt. Name badges are a very important part of our uniform, helping us to connectwith each other and our clients so they need to be worn whenever and whereveryou are working.If you are at all unclear on what your uniform requirements are, our Dress Codeand Uniform Policy details what you need to be wearing dependant on whereyou are working. Your Manager can also advise you on what the uniformrequirements are, for where you are working.YOUR UNIFORMHow to dress for work

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HEALTH & SAFETY AND FOOD SAFETYPrioritising your wellbeing As part of your induction you may meet with some of our Health & Safety team.You will also watch our induction video and answer some questions about therequirements of Health & Safety and Food Safety here at Cater Plus. You may also be required to complete an onsite induction, dependant onwhere you will be working. To help us continue to keep you, your colleagues and our environment safe, youmust notify your Manager if you: Have a near missHave an accidentSee a hazard or risk (including a food safety incident)For any of these occurrences you will also need to complete a 30second card onSafe Food Pro – our H&S platform. Your Manager or your H&S team can show youhow to do this. To access any Health & Safety or Food Safety information, to raise and concernsor to report anything in the first instance, please talk to your Manager, or you canalternatively send an email to: healthandsafety@caterplus.co.nzWe work hard to create an environment where youcan work safe and return home safe every day.

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PEOPLE AND CULTUREPaul HodgeOwner & Directorpaulh@caterplus.co.nz07 859 3246MEET THE TEAMWho’s who and what they do....Craig ElderChief Executivecraige@caterplus.co.nz022 639 1407Sam WarePeople & Culture Managersamw@caterplus.co.nz021 897 706Tracy AllenPeople & Culture BusinessPartnertracya@caterplus.co.nz 022 535 4422Anna WalkleyPeople & Culture Advisor -Northland & Aucklandannaw@caterplus.co.nz 021 245 5582Tammy Hartwan gerPeople & Culture Coordinatortammyh@caterplus.co.nz 022 318 4934Maneka LealPeople & Culture Coordinatormanekal@caterplus.co.nz 021 288 5077Tufa SchusterPeople & Culture Representativetufa@caterplus.co.nz022 190 6304Karina SandisonPeople & Culture Advisor -Central & Southkarinas@caterplus.co.nz 027 276 5974

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GROWTH, PROJECTS & SUSTAINABILITYHEALTH & SAFETY AND FOOD SAFETYRichard NathanGeneral Manager - Growth,Culinary & Sustainabilityrichardn@caterplus.co.nz021 651 117Lauren SnellMarketing, Brand & Sales Coordinatorlaurens@caterplus.co.nz022 074 6876Matt ShukerCulinary & Innovationmatts@caterplus.co.nz022 524 0790Aishwarya SawantFood Championaishwaryas@caterplus.co.nz021 210 8329Tobie Lindsay-StuartHealth & Safety and Food Safety Managertobiel@caterplus.co.nz022 109 1671Rachael BarrCompliance Administratorrachaelb@caterplus.co.nz 022 377 0537Amy ThomasonMarketing Administratoramyt@caterplus.co.nz07 859 3246Mark CooperBusiness Development Managermarkc@caterplus.co.nz022 010 4941Sandra WeichertHealth & Safety and Food Safety Championsandraw@caterplus.co.nz021 777 572

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ICT SUPPORTLi Xue Finance and IT Managerlixue@caterplus.co.nz021 1718 596 Colin HeSystems Development Managercolinh@caterplus.co.nz022 010 7557Amit RakibeICT Manageramitr@caterplus.co.nz027 271 8132FINANCE & PAYROLLLi Xue Finance and IT Managerlixue@caterplus.co.nz021 1718 596Annemieke WheatleyBusiness & Financial Analystannemieke@caterplus.co.nz07 859 3246Mary McGrathFinance Team Member marym@caterplus.co.nz07 859 3246Elmari MaasdorpFinance Team Member elmarim@caterplus.co.nz07 859 3246Finance Team Member jan@caterplus.co.nz07 859 3246Kate PreslandFinance Team Member katep@caterplus.co.nz07 859 3246Rewa WhiteFinance Team Member rewaw@caterplus.co.nz07 859 3246Jan TakariMay Dela PuntaFinance Team Member mayd@caterplus.co.nz07 859 3246

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OPERATIONS - NORTHGraeme SmithGeneral Manager - Operations North & Centralgraemes@caterplus.co.nz027 529 7002Ian BraundSenior Operations ManagerAucklandianb@caterplus.co.nz021 920 776Kirsty LakerOperations Manager - Aucklandkirstyl@caterplus.co.nz021 881 196Vikash JamwalOperations Manager - Aucklandvikashj@caterplus.co.nz021 022 84865Brenda GuptillOperations Manager - Aucklandbrendag@caterplus.co.nz021 277 9144Sharon LardnerOperations Manager - Northlandsharonl@caterplus.co.nz021 207 3253OPERATIONS - CENTRALKaren FoleyRegional Manager - Operations Centralkarenf@caterplus.co.nz027 509 0036Cameron MercerOperations Manager - Centralcameronm@caterplus.co.nz021 243 7915Kim SmithOperations Manager - BOPkims@caterplus.co.nz022 439 8247

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OPERATIONS - SOUTH & LOWER NORTHMike SellwoodGeneral Manager - Operations Southmikes@caterplus.co.nz027 579 5181Clayton BurmanOperations Manager - Lower Northclaytonb@caterplus.co.nz022 025 3006Stephanie RenshawOperations Manager - Lower Northstephanier@caterplus.co.nz021 933 690Brent WilsonOperations - South brentw@caterplus.co.nz027 870 9941Jacqui NewlandOperations - South jacquin@caterplus.co.nz021 196 1114______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________NOTESImportant information to remember...

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________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________NOTESImportant information to remember...

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Welcome to Cater Plus - Handbook

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