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Welcome Guide

Welcome to Andrus on Hudson!It is our distinct pleasure to welcome you to our community. As youalready know, Andrus on Hudson is a fully licensed residential healthcare facility, offering day-to-day health and personal services to helpyou achieve the independence and lifestyle you want.At Andrus on Hudson, we are committed to providing the finestquality personal service and exceptional care to foster healthy andindependent lives. We are equally committed to the values ofindividuality and independence. We will respect your privacy andyour need for solitude, as well as promote opportunities forcompanionship and community activities. Andrus will provide awide range of supportive services, a chance to build on yourindividual strengths, and an opportunity to participate in acommunity where life continues to hold joy and enrichment.We hope that this handbook will answer many of your questions, asyou become familiar with Andrus on Hudson. Please keep it handyfor future reference, but never hesitate to ask any member of ourstaff for clarification or additional information.Thank you for choosing Andrus on Hudson. Sincerely,James RosenmanChief Executive OfficerJon KoleChief Operating Officer

Table ofContentsAddress and phone numbers - 5Andrus on Hudson Contacts - 6, 7Beauty and Barber Services - 8 Billing - 9Cable TV - 9Clothing & Laundry - 9 Family Involvement - 10Fees and Services - 10Care Plans - 11Community Placement - 11Doctors and other Health Professionals - 12Dress Code - 12Community Space - 13Community Life Department - 14Computer Access - 15Concierge Associate - 15Dining - 15,16Library - 17Mail - 17Medications - 17Newspapers - 18Rehabilitation Services - 18Resident Council - 18

Table ofContentsVolunteering - 18Worship Services - 18General Home Rules - 19Security and Visiting Hours - 20Signing Out - 21Smoking - 21Tipping - 21Emergency Call System - 21Emergency Preparedness - 22Electrical Equipment - 22Safety - 23Fire Safety - 24HIPAA - 24Grievances, Concerns, and Suggestions - 25Freedom From - 26Social Services - 26, 27History of Andrus on Hudson - 28How to Donate - 29Want to thank your Nurse? - 30Queen of Hearts Fundraiser - 31

Your Address and Phone Number at Andrus on HudsonMail should be addressed to you at Andrus on Hudson as follows:Your NameYour Room Number185 Old BroadwayHastings-on-Hudson, New York 10706Your new telephone number will be: (914) 478-3700, Ext. (1 + room #) We provide in-house phone service and incoming calls without charge. Outgoing phone service is available for $15/month. Social Services canassist you in signing up for full phone service. If you have outgoingservice, you may dial “9” for an outside line and then dial your callnormally.5Stay connected with Andrus on Hudson bysharing your email address with Admissions oryour Social Worker. The Facility may use e-mailaddresses provided, to send occasionalupdates including relevant promotional,informational and fundraising solicitation e-mails. A Resident and/or Responsible Partymay opt out of receiving e-mails by using theunsubscribe link included in the e-mail or bycontacting shawes@andrusonhudson.org.

Main Number: (914) 478-3700 ConciergeExt. 0Social ServicesDirector of Social Services Ext. 3030 Social Worker (2nd & 3rd Fl.), Ext. 3031Social Worker (4th & 5th Fl.), Ext. 3032Community LifeCommunity Life Manager, Ext. 3026Community Life Office, Ext. 3027DietitiansDietitian (2nd & 3rd Fl.), Ext. 3040Dietitian (4th & 5th Fl.), Ext. 3041RehabilitationDirector of Rehab, Ext. 3061Dietary ServicesDirector of Food service, Ext. 3033Andrus onHudsonContacts6Subscribe toget the latestinformationregarding COVID-19guidelines andmore.aohnotify.com

AdmissionsExt. 3000AdministrationCOO/Administrator, Ext. 3002Assistant Administrator, Ext. 3003Operations Manager, Ext. 3004NursingDirector of Nursing, Ext. 3100Assistant Director of Nursing, Ext. 31012nd FloorNurses Station, Ext. 3123Nurse Manager, Ext. 31203rd FloorNursing Station, Ext. 3113Nurse Manager, Ext. 31304th FloorNursing Station, Ext. 3145Nurse Manager, Ext. 31405th FloorNursing Station, Ext. 3115Nurse Manager, Ext. 3150Andrus onHudsonContacts7

Beauty Salon / BarberA licensed professional isavailable for hair servicesproviding basic hairgrooming and styling atno cost. Tipping is not permitted.You may request an appt.by calling Concierge atext. 0. Support Andrus onHudson's Queen of HeartsFundraiser. Proceeds support residentservices. AohQoh.com 8

Billing & Cable ServicesBilling Most questions related to billing can be answered by the FinanceManager at ext. 3016. However, you may wish to speak with theAdministrator should you have any concerns that another staff hasbeen unable to resolve.Cable TelevisionFor Long-Term Residents, you can sign up for cable services with SocialServices for a monthly fee of $31/month. Andrus on Hudson willprovide a TV.For Short-Term Residents, the cable is already available at no charge. 9Clothing & LaundryWe provide laundry services at no additional charge. If you are usingour laundry services, nurse aides will place your soiled clothing into thereceptacles on the units. If you use our laundry services, your clothingmust be labeled with your name to avoid loss; Andrus on Hudson willlabel your clothing for you. Please contact the Concierge Associate toarrange for this service. Laundry machines are available for your use free of charge in our 3rd-floor Country Kitchen and the 2nd & 4th-floor pantries.

FamilyInvolvementFees forServiceFamily Involvement Most family members want to provide supportand are concerned about the comfort, happinessand safety of a relative they love. Our goal is tosupport and strengthen family ties, but we willrespect residents’ individual wishes. Weencourage families to remain involved byproviding cooperative care when it is needed,helping with transportation, visiting, sharingtalents and interests, and being an enrichingpresence in the life of the person they love inour community. We sponsor occasional familyeducation sessions and family events, and offerour private dining room for special familyoccasions.Fees for services (rates are subject to change)Phone Service - $15.00 per month Cable Service - $31.00 per monthGuest Meals - $10.00 Breakfast - $15.00 Lunch & Dinner - Special event meals TBD Beauty/Barber Services - TBD10

All clinical disciplines participate in designing yourpersonalized treatment plan based on your clinicalneeds. This treatment plan is called a Care Plan. Shortlyafter you arrive, you and/or your residentrepresentative will be invited to attend a Care PlanMeeting. We will encourage you to participate activelywith our staff in the development of your person-centered Plan of Care on an ongoing basis. Care Plans11Community PlacementPlease speak to your social worker if you are interested in home &community based services and/or community transition programs thatmay be available to support your return to the community. Your socialworker can discuss discharge planning options with you and/or yourrepresentative with consideration of your medical, physical andpsychosocial needs.To learn more about Open Doors, an organization that assists inaccessing community services, visit www.ilny.org or call 1-844-545-7108.

Doctors and Other Health ProfessionalsShould you require additional services, it is critical that you or yourfamily inform the Nurse Manager or the Director of Nursing of anyhealth-related need with which you expect assistance. This also appliesif you have a prescription change, an order from a doctor or any otherhealth care provider, or if we should expect to receive any new healthinformation by phone.Dress CodeWe encourage you to dress in a manner in which you are comfortable,but out of courtesy to your fellow residents, please refrain fromdressing in housecoats, pajamas, slippers or hair rollers in the commonareas. Residents and guests who dine in the main dining room arerequested to wear casual and/or informal clothing. If you are on Rehabyou may be encouraged to wear loose fitting clothing or shorts as partof your rehabilitation plan.12

13Andrus on Hudson has been designed to be inviting, comfortable, andsupportive. We encourage you, your family, and guests to use thecommunity space, indoors and out. Because we are also a communityand share the space with others, we ask that you and your guestsextend courtesy to others who enter or may be using the same area. Please contact Community Life if you would like to reserve an area fora special activity, event, or occasion.Community Space

Our Community Life Department offers opportunities to participate ina planned program of social, spiritual, recreational, cultural,educational, and therapeutic leisure services. It can help you plan andsupport your efforts to continue hobbies, work, or other personalpursuits you enjoy. Scheduled activities are designed to expand yourmind, exercise your body, comfort your soul, put you in touch with newand interesting people, complement your well-being efforts and makesure that you have some fun. Please let the Community Life staff knowthe kinds of things that pique your interest.We have many venues to assist you in perusing independent leisure. We have an in-house library, a Card Room complete with puzzles andboard games, a relaxing patio on the 1st floor, and a computer withinternet access. Andrus on Hudson is also host to exhibits from localartists in our Gallery. Our solarium is a bright and sunny space with aspectacular view of the Hudson River and Westchester. A calendar of scheduled activities is posted in community spacesthroughout the building. The monthly calendar of activities is located atthe Concierge Desk in the Lobby. 14Community Life Department

ComputerAccessConcierge AssociateDiningComputer Access To help the residents remain connected, Andrus onHudson provides Internet access in the library onthe first floor. The Community Life Department canassist you in setting up or accessing an e-mailaccount.Concierge AssociateThe Concierge Associate is located at theInformation Desk by the Main Entrance on the 1stfloor. DiningOur Chefs prepare three meals a day, served in thevarious Dining Rooms throughout the facility. TheMain Dining Room is located on the 1st floor. Thereare also dining rooms on the 3rd and 5th floors.Take outYou are welcome to purchase food from one of thelocal restaurants in Hastings. The staff appreciatesnotification if you will not be having a meal throughour dining service. Andrus on Hudson supports ahealthy lifestyle. Therefore, although you may callfor take out food, we would encourage you toadhere to the therapeutic diet developed by theAndrus dietician in conjunction with the physician. 15

FoodStorageSnacksGuestMealsFood StorageEach unit has a pantry in which you can storeyour own snacks. The pantry is equipped withcabinets, a microwave and a refrigerator. Youmay store limited amounts of food or beveragesas long as they are properly sealed and in freshcondition. Items in the refrigerator or cabinetsmust have a label with your name and date. After three days, due to New York StateDepartment of Health Regulations, we will throwout opened, partially eaten, or expired food.SnacksNutritious treats are stored in the pantry on eachunit. Snacks include juices, milk, coffee, tea,crackers, peanut butter and jelly, bread, and icecream. Snacks are also offered daily aroundbedtime.Guest Meals We are happy to have guests for meals. You mayinvite family and friends to dine with you for acharge. When possible, please notify theConcierge at least 2 hours before mealtime. Youcan pay in cash or check at the reception desklocated at the main entrance.16

LibraryPolicyMailMedication Library PolicyAll books must be signed out in the register on thedesk in the office of the Library. Large print books arealso available. Please remember to sign the books inupon returning them. Feel free to use the computer inthe room, which has access to the internet.Mail The staff will sort and deliver mail to your room oryour mailbox. Stamps may be purchased at theConcierge desk. A mailbox for outgoing mail is locatedon the 1st floor.Medication Your medication will be administered by our licensednursing staff unless you are approved by nursing toself-administer medication. If you are approved to administer your medications,you must keep both prescription and over-the-countermedications in a locked area in your room. The nursewill show you where to lock up your medication andreview medication schedules with you.For your protection, please do not bring medicationsinto the Nursing Home. Andrus on Hudson supplies allyour needed medications even those which areconsidered over-the-counter. 17

NewspaperSubscriptionsRehabilitationResidentCouncilVolunteeringWorship Services Newspapers SubscriptionsIf you are interested in opening a subscriptionaccount for newspaper delivery, you can contact oneof the local vendors for home delivery.Rehabilitation Andrus on Hudson offers in-house Rehabilitationservices provided through HealthPro Rehabilitation. Resident CouncilAndrus has a very active Resident Council and severalsub-committees. We encourage you to get involvedwith the Council and its sub-committees. Pleaseconsult the Community Life Calendar for meetingtimes and locations.VolunteeringWe encourage you to become an active part of theAndrus Community. There are many areas in which youcan become involved including serving on variousresident committees’, and working in our library.Andrus residents also volunteer within the greatercommunity through programs such as RSVP. TheCommunity Life Department can assist you in findingthe type of volunteer service that is right for you.Worship ServicesA variety of religious services are offered at Andrus onHudson. Check the Community Life Calendar forscheduled services. If you are interested in attendingservices outside of Andrus on Hudson, the communitylife specialist can assist you in finding local houses ofWorship.18

GeneralHouseRulesScatter rugs and area rugs are not permitted.They invite falls.If you expect to be absent at mealtime, please besure to notify the Concierge Desk before youleave the residence. Mealtime guests are welcome; however you arerequested to invite no more than three guests permeal. You must notify the reception desk twohours in advance if you are having guest(s).The Housekeeping Staff must do the installationof fixtures, hanging of pictures, and moving offurniture in your room. Please makearrangements through the HousekeepingSupervisor.If you wish to keep cookies, crackers or candy inyour room, store them in tightly covered plastic ormetal containers. In order to keep rooms cleanand free of pests, no other foods are permitted.An exterminator is under contract with Andrus onHudson and comes to your room once a month.You must allow him access to your room.You are responsible to notify maintenance of anyand all personal electronic devices or equipmentso that they can be inspected before use. It isrecommended that you do not bring in expensiveor fragile items.Report leaks, frayed electrical cords, burned outlight bulbs, and other items requiring repair orattention to the Maintenance Department. Andrus does not provide 3-way bulbs or appliancebatteries. 19

SecurityandVisitingHoursSecurity and Visiting HoursOur residence is open to visitors at all times. Ourmain entrance is open daily from 8:00 a.m. to 9:00p.m. At times when there is not a staff person at ourmain entrance, the front door will be locked. Pleasealert your visitor to pick up the phone intercom onthe right side of the entrance and follow theinstructions. This will alert staff to answer the doorand let your visitor in.We require all guests to sign in and announcethemselves to a staff member when entering thebuilding and wear a visitor’s name badge. If youreceive a call or visit from someone you do not wishto see, please let a member of the staff knowimmediately.Andrus encourages all residents to take necessaryand reasonable precautions to safeguard theirvaluables. Andrus on Hudson is not responsible fordamage, loss or theft of personal property.We recommend the following:1. Keep expensive jewelry or valuables with familyor friends.2. If you prefer to keep your valuables here, put allyour valuables in a locked drawer in your room orthe safe in the Business Office.3. If you should become ill, please make sure to giveall valuables to the Social Worker for safekeeping. Donot bring credit cards, jewelry, and cash over $15.00to the hospital.20

SigningOutSmokingTippingEmergencyCall SystemSigning Out We ask that you sign out whenever you leave thebuilding and note the time you expect to return. Ifyou will miss a meal, please inform the Concierge sothat staff will not expect you or so that a meal canbe held for your late arrival. If you will be gone at atime when you normally receive medications, giveyour Nurse two days advance notice and staff willset up medications for you to take with you. Smoking Andrus on Hudson is a smoke free facility.Tipping Tipping staff is prohibited. The best way torecognize or show appreciation to staff for a jobwell done is to send a letter to the Administrator.Emergency Call System There is a call bell by your bed and in the bathroomto summon help. 21

EmergencyPreparednessElectricalEquipment Emergency PreparednessWe want to assure you that Andrus on Hudsonhas a detailed emergency response plan in placein the event of a natural disaster or otheremergencies. Our plan includes for sheltering inplace as well as evacuating all residents safely. Ifthat is necessary, we will ensure that food, waterand medical supplies are provided and we willcommunicate with you and your familymembers during an emergency. Electrical Equipment Extension cords, multi-outlet adapters, electricblankets, heating pads, hotplates, heating coils,microwaves and toasters are not permitted dueto New York State Department of HealthRegulations.All electrical equipment must be inspected byour Maintenance Department before use. Pleasecontact the Concierge Associate.22

Safety plays a very important part inyour health. Avoiding falls, making sureyou know how to ask for help if andwhen you need it, and knowing how touse your cane, walker or wheelchairproperly will contribute to maintainingyour overall health and well-being.Safety23Tips to Avoid Falls·Wear slippers or shoes with non-skid soles while walking.·Ask for help if you feel weak, dizzy, or light-headed when you getup. ·Use the call switch in the bathroom if you become weak or needhelp getting back to bed.·Notify the Nursing staff if a spill occurs on the floor.·Ask to have bedside tables, phone, and call lights within your easyreach if you are not able to be out of bed.·Use your call light for help.·If you have a cane or walker, use it at all times.·When in the hallway or elevator, stay near the handrail.·If you need help getting to the bathroom, turn on your call lightbefore the situation becomes “urgent”.·Lock your wheelchair and feel for the chair when sitting.·Change position (for example, from sitting to standing) slowly.·Ask for help to pick up dropped objects.

Fire SafetyFire Drills will occur periodically at Andrus on Hudson. Ifpresent in the building, participation is required. You will beinstructed to stay in your room during drills until given furtherdirection from staff. All emergency exit doors have a lighted“EXIT” sign and evacuation plans are posted in the hallways. If you are in your room, stay there and keep the door closed,but not locked. If you are on another residential floor, stay inthe rotunda area and wait for instructions. If you are on thefirst floor, go to the auditorium. If you are in the basement(Lower Level), go to the rotunda. Always wait in the safe areafor the all-clear announcement or instructions from staff.24HIPAA regulations are designed to protect your healthinformation from being released inappropriately. We realizethat you may have friends and family who care about you andmay call us to inquire about your condition, however, HIPAAregulations prevent us from disclosing information to anyonewho is not listed as your resident representative. Please seeyour admission packet for more information about Andrus onHudson Privacy Practices.Health Information Portability andAccountability Act (HIPAA)

GrievancesConcernsSuggestionsGrievances / Concerns / SuggestionsWe want you to enjoy your stay at Andrus on Hudson and we knowthat despite everyone’s best efforts, things will not always beperfect. Therefore, we encourage you and your family to bringyour concerns and suggestions to the attention of your nursemanager or social worker. You may wish to speak with the Directorof the Department with which you have an issue, the Director ofAdministrative Support Services - Grievance Officer, the ResidentCouncil, our Administrator, or the Ombudsman should you haveany concerns that another staff has been unable to resolve. Telephone for the Grievance Officer: 914-478-3700, extension3003. If the issue is a general suggestion, you may drop a note in thesuggestion box located on the table leading to the Long Vue Cafe.Each issue will be carefully reviewed and given prompt attention. Ifyou feel you did not receive a satisfactory response to yourgrievance, you can write or call the NYS Office for the AgingOmbudsman Program. N.Y.S. Long Term Care Ombudsman Program2 Empire State Plaza Albany, N.Y. 12223914-500-3406 Or 1-855-582-6769Suspected abuse, which includes but is not limited to neglect,mistreatment, misappropriation of resident property, exploitation,or invasion of privacy and confidentiality should be reportedimmediately to the Director of Nursing or Administrator. It mayalso be reported directly to the N.Y.S. Department of Health. N.Y.S. Department of Health888-201-4563If you suspect there has been a crime, we would appreciate it if younotify us, but you may report it directly to the Hastings Police.Hastings Police914-478-234425

Freedomfrom:SocialServicesFreedom from Abuse, Neglect,Misappropriation of Property and Exploitation You have the right to be free from verbal, sexual,physical, and mental abuse, involuntary seclusion,exploitation, and misappropriation of yourproperty by anyone. If you feel you have beenabused, neglected (your needs are not met), orexploited, report this to Andrus on Hudson staff,especially your social worker, the nursesupervisor or manager, the administrator or yourfamily, your local Long-Term Care Ombudsman,or your State Survey Agency. Social ServicesAndrus on Hudson must provide you with anyneeded medically-related social services,including counseling, help solving problems withother residents, help in contacting legal andfinancial professionals, and discharge planning. 26

Admission,TransferandDischargeRightsYou must be informed in writing about servicesand fees before you move into Andrus onHudson. Andrus on Hudson can not require aminimum entrance fee as a condition ofresidence. You can not be sent to another nursing home orbe made to leave Andrus on Hudson, except inthese situations: It is necessary for the welfare or safety ofyou or others; Your needs can no longer be met by thefacility; Your health has improved to the point thatnursing home care is no longer necessary; You do not pay for the services for whichyou are responsible; or The facility closes. Andrus on Hudson can not make you leave ifyou are waiting to get Medicaid or if an appeal ispending. The facility will work with other stateagencies to get payment if a family member orother individual is holding your money. You (and your resident representative) have aright to be notified before you are transferredor discharged from Andrus on Hudson. Admission, Transfer and Discharge Rights 27

The History of John E. Andrus and Andrus on HudsonJohn E. Andrus began his life under modest conditions on February 16,1841 as the son of an impoverished Methodist minister. However, bythe time of his death at the age of 93 in 1934, he held office as bothMayor of Yonkers and U.S. Congressman, and gained a reputation asan industrialist and as one of New York’s most caring philanthropists.Mr. Andrus dedicated his life to the following mission: “To giveopportunity to youth and rest to the aged.” That mission was realized in1917 with the founding of the Surdna Foundation (Andrus spelledbackwards), a charitable organization, and the opening of the JuliaDyckman Andrus Memorial Home for Children in 1928, an orphanagein honor of his late wife.After his death, much of Mr. Andrus’ fortune went to the preservationof the Surdna Foundation. In 1953, his youngest daughter, HelenAndrus Benedict, continued his legacy establishing the John E. AndrusMemorial, Inc., just north of the Children’s Home in Hastings-on-Hudson. Now, an exciting new renovation of Andrus will continue thelegacy set by John E. Andrus.Andrus on Hudson is nestled within 26 wooded acres, located high on ahill overlooking the scenic Hudson River in Hastings-on-Hudson. It willcontinue to be a community founded upon friendship and principlesset by John E. Andrus himself.John Andrus was born in 1841 in Pleasantville, New York, graduatedfrom Wesleyan University and soon moved from teaching school topursuing his talents as a an investor and a businessman. His primarybusiness, the Arlington Chemical Company, manufactured anddistributed typical medicines of the day, and his business interestsincluded large land holdings as far away as Alaska.The son of a Methodist minister, Mr. Andrus was a lay leader of theMethodist Church. In his 60s, he was elected mayor of Yonkers, NewYork, and then served four terms in the U.S. Congress. A devoted familyman, he founded the Julia Dyckman Andrus Memorial in 1923, anorphanage that was a tribute to his beloved wife, an orphan herself, atthe site of her adoptive family’s farm in Westchester County New York.The orphanage was later joined in 1953 by an adjacent retirementhome, the John E. Andrus Memorial. This completed Andrus’ expressedwish that his legacy provide communities with “opportunity for youthand rest for old age.” John Emory Andrus28

Your donation to Andrus will make a big difference in the lives of ourresidents; helping them age with grace, companionship, and peace ofmind in a stimulating and secure environment. Your support will beused to help provide for the many needs of our residents, including:Recreational activitiesOutings and special eventsArt, music, and computer classesGifts can be made in the form of cash, check, stock, real estate orinsurance policies. They can be made in honor or in memory of a familymember or friend. Donors can also remember Andrus on Hudson intheir wills. Give the gift of music and entertainment – Donate your oldIpods and Ipads. Andrus on Hudson is qualified as a tax-exemptorganization under section 501(c) (3) of the Internal Revenue Code.Contributions are tax-deductible, as allowed by law. Audited financialstatements and IRS 990 forms are available upon request. Call ourDirector of Finance at 914-478-3700.Send your check made payable to J.E.A.M., Inc. (John E. Andrus Memorial, Inc.) and mail to:Community RelationsAndrus on Hudson185 Old BroadwayHastings-on-Hudson, NY 10706To DonateYour gift to Andrus on Hudson makes a world ofdifference in the lives of our residents29

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