Return to flip book view

Welcome Guide

Welcome to Andrus on Hudson!It is our distinct pleasure to welcome you to our community. Asyou already know, Andrus on Hudson is a fully licensedresidential health care facility, offering day-to-day health andpersonal services to help you achieve the independence andlifestyle you want.At Andrus on Hudson, we are committed to providing the finestquality personal service and exceptional care to foster healthyand independent lives. We are equally committed to the valuesof individuality and independence. We will respect your privacyand your need for solitude, as well as promote opportunities forcompanionship and community activities. Andrus will provide awide range of supportive services, a chance to build on yourindividual strengths, and an opportunity to participate in acommunity where life continues to hold joy and enrichment.We hope that this handbook will answer many of yourquestions, as you become familiar with Andrus on Hudson. Please keep it handy for future reference, but never hesitate toask any member of our staff for clarification or additionalinformation.Thank you for choosing Andrus on Hudson. Sincerely,James RosenmanChief Executive OfficerJon KoleChief Operating Officer

Table ofContentsAddress and phone numbers - 5Andrus on Hudson Contacts - 6, 7Beauty and Barber Services - 8 Billing - 9Cable TV - 9Clothing & Laundry - 9 Family Involvement - 10Fees and Services - 10Care Plans - 11Community Placement - 11Doctors and other Health Professionals - 12Dress Code - 12Community Space - 13Community Life Department - 14Computer Access - 15Concierge Associate - 15Dining - 15,16Library - 17Mail - 17Medications - 17Newspapers - 18Rehabilitation Services - 18Resident Council - 18

Table ofContentsVolunteering - 18Worship Services - 18General Home Rules - 19Security and Visiting Hours - 20Signing Out - 21Smoking - 21Tipping - 21Emergency Call System - 21Emergency Preparedness - 22Electrical Equipment - 22Safety - 23Fire Safety - 24HIPAA - 24Grievances, Concerns & Suggestions - 25Freedom From - 26Social Services - 26, 27History of Andrus on Hudson - 28How to Donate - 29Want to thank your Nurse? - 30Queen of Hearts Fundraiser - 31

Your Address and Phone Number at Andrus on HudsonMail should be addressed to you at Andrus on Hudson as follows:Your NameYour Room Number185 Old BroadwayHastings-on-Hudson, New York 10706Your new telephone number will be: (914) 478-3700, Ext. (1 + room #) We provide in-house phone service and incoming calls withoutcharge. Outgoing phone service is available for $15/month. SocialServices can assist you in signing up for full phone service. If youhave outgoing service, you may dial “9” for an outside line and thendial your call normally.5Stay connected with Andrus by sharing your emailaddress with Admissions or your Social Worker.The Facility may use e-mail addresses provided, tosend occasional updates including relevantpromotional, informational and fundraisingsolicitation e-mails. A Resident and/or ResponsibleParty may opt out of receiving e-mails by usingthe unsubscribe link included in the e-mail or bycontacting shawes@andrusonhudson.org.

Main Number: (914) 478-3700 ConciergeExt. 0Social ServicesDirector of Social Services(2nd & 3rd) Ext. 3030 Social Worker (Rehab), Ext. 3031Social Worker (4th & 5th Fl.), Ext. 3032Community LifeCommunity Life Manager, Ext. 3026Community Life Office, Ext. 3027DietitiansDietitian (2nd & 3rd Fl.), Ext. 3040Dietitian (4th & 5th Fl.), Ext. 3041RehabilitationDirector of Rehab, Ext. 3061Dietary ServicesDirector of Food service, Ext. 3033Andrus onHudsonContacts6Subscribe toget the latestinformationregarding COVID-19guidelines andmore.aohnotify.com

AdmissionsExt. 3000AdministrationCOO/Administrator, Ext. 3002Assistant Administrator, Ext. 3003Operations Manager, Ext. 3004NursingDirector of Nursing, Ext. 3100Assistant Director of Nursing, Ext. 31012nd FloorNurses Station, Ext. 3123Nurse Manager, Ext. 31203rd FloorNursing Station, Ext. 3113Nurse Manager, Ext. 31304th FloorNursing Station, Ext. 3145Nurse Manager, Ext. 31405th FloorNursing Station, Ext. 3115Nurse Manager, Ext. 3150Andrus onHudsonContacts7

Beauty Salon / BarberA licensed professionalis available for hairservices providing basichair grooming andstyling at no cost. Tipping is not permitted.You may request anappt. by callingConcierge at ext. 0. Support Andrus onHudson's Queen ofHearts Fundraiser. Proceeds supportresident services. aohQOH.com 8

Billing Most questions related to billing can be answered by the FinanceManager at ext. 3016. However, you may wish to speak with theAdministrator should you have any concerns that another staffhas been unable to resolve.Cable TelevisionFor Long-Term Residents, you can sign up for cable services withSocial Services for a monthly fee of $31/month. Andrus on Hudsonwill provide a TV.For Short-Term Residents, the cable is already available at nocharge. Billing & Cable Services9Clothing & LaundryWe provide laundry services at no additional charge. If you areusing our laundry services, nurse aides will place your soiledclothing into the receptacles on the units. If you use our laundryservices, your clothing must be labeled with your name to avoidloss; Andrus on Hudson will label your clothing for you. Pleasecontact the Concierge Associate to arrange for this service. Laundry machines are available for your use free of charge in our3rd-floor Country Kitchen and the 2nd & 4th-floor pantries.

FamilyInvolvementService FeesFamily Involvement Most family members want to providesupport and are concerned about thecomfort, happiness and safety of a relativethey love. Our goal is to support andstrengthen family ties, but we will respectresidents’ individual wishes. We encouragefamilies to remain involved by providingcooperative care when it is needed, helpingwith transportation, visiting, sharing talentsand interests, and being an enrichingpresence in the life of the person they love inour community. We sponsor occasionalfamily education sessions and family events,and offer our private dining room for specialfamily occasions.Service Fees (rates are subject to change)Phone Service - $15.00 per month Cable Service - $31.00 per monthGuest Meals - $10.00 Breakfast $15.00 Lunch & Dinner Special event meals TBD Beauty/Barber Services - TBD10

All clinical disciplines participate in designing yourpersonalized treatment plan based on your clinicalneeds. This treatment plan is called a Care Plan. Shortly after you arrive, you and/or your residentrepresentative will be invited to attend a Care PlanMeeting. We will encourage you to participateactively with our staff in the development of yourperson-centered Plan of Care on an ongoing basis. Care Plans11Community PlacementPlease speak to your social worker if you are interested in home &community based services and/or community transition programsthat may be available to support your return to the community. Yoursocial worker can discuss discharge planning options with youand/or your representative with consideration of your medical,physical and psychosocial needs.To learn more about Open Doors, an organization that assists inaccessing community services, visit www.ilny.org or call 1-844-545-7108.

Doctors and Other Health ProfessionalsShould you require additional services, it is critical that you or yourfamily inform the Nurse Manager or the Director of Nursing of anyhealth-related need with which you expect assistance. This alsoapplies if you have a prescription change, an order from a doctoror any other health care provider, or if we should expect to receiveany new health information by phone.Dress CodeWe encourage you to dress in a manner in which you arecomfortable, but out of courtesy to your fellow residents, pleaserefrain from dressing in housecoats, pajamas, slippers or hairrollers in the common areas. Residents and guests who dine in themain dining room are requested to wear casual and/or informalclothing. If you are on Rehab you may be encouraged to wearloose fitting clothing or shorts as part of your rehabilitation plan.12

13Andrus on Hudson has been designed to be inviting, comfortable,and supportive. We encourage you, your family, and guests touse the community space, indoors and out. Because we are alsoa community and share the space with others, we ask that youand your guests extend courtesy to others who enter or may beusing the same area. Please contact Community Life if youwould like to reserve an area for a special activity, event, oroccasion.Community Space

Our Community Life Department offers opportunities toparticipate in a planned program of social, spiritual, recreational,cultural, educational, and therapeutic leisure services. It can helpyou plan and support your efforts to continue hobbies, work, orother personal pursuits you enjoy. Scheduled activities aredesigned to expand your mind, exercise your body, comfort yoursoul, put you in touch with new and interesting people,complement your well-being efforts and make sure that you havesome fun. Please let the Community Life staff know the kinds ofthings that pique your interest.We have many venues to assist you in perusing independentleisure. We have an in-house library, a Card Room complete withpuzzles and board games, a relaxing patio on the 1st floor, and acomputer with internet access. Andrus on Hudson is also host toexhibits from local artists in our Gallery. Our solarium is a brightand sunny space with a spectacular view of the Hudson River andWestchester. A calendar of scheduled activities is posted in community spacesthroughout the building. The monthly calendar of activities islocated at the Concierge Desk in the Lobby. 14Community Life Department

ComputerAccessConcierge AssociateDiningComputer Access To help the residents remain connected, Andruson Hudson provides Internet access in thelibrary on the first floor. The Community LifeDepartment can assist you in setting up oraccessing an e-mail account.Concierge AssociateThe Concierge Associate is located at theInformation Desk by the Main Entrance on the 1stfloor. DiningOur Chefs prepare three meals a day, served inthe various Dining Rooms throughout the facility. The Main Dining Room is located on the 1st floor. There are also dining rooms on the 3rd and 5thfloors.Take outYou are welcome to purchase food from one ofthe local restaurants in Hastings. The staffappreciates notification if you will not be havinga meal through our dining service. Andrus onHudson supports a healthy lifestyle. Therefore,although you may call for take out food, wewould encourage you to adhere to thetherapeutic diet developed by the Andrusdietician in conjunction with the physician. 15

FoodStorageSnacksGuestMealsFood StorageEach unit has a pantry in which you can storeyour own snacks. The pantry is equipped withcabinets, a microwave and a refrigerator. Youmay store limited amounts of food orbeverages as long as they are properly sealedand in fresh condition. Items in therefrigerator or cabinets must have a label withyour name and date. After three days, due toNew York State Department of HealthRegulations, we will throw out opened,partially eaten, or expired food.SnacksNutritious treats are stored in the pantry oneach unit. Snacks include juices, milk, coffee,tea, crackers, peanut butter and jelly, bread,and ice cream. Snacks are also offered dailyaround bedtime.Guest Meals We are happy to have guests for meals. Youmay invite family and friends to dine with youfor a charge. When possible, please notify theConcierge at least 2 hours before mealtime. You can pay in cash or check at the receptiondesk located at the main entrance.16

LibraryPolicyMailMedication Library PolicyAll books must be signed out in the register on thedesk in the office of the Library. Large print booksare also available. Please remember to sign thebooks in upon returning them. Feel free to use thecomputer in the room, which has access to theinternet.Mail The staff will sort and deliver mail to your room oryour mailbox. Stamps may be purchased at theConcierge desk. A mailbox for outgoing mail islocated on the 1st floor.Medication Your medication will be administered by ourlicensed nursing staff unless you are approved bynursing to self-administer medication. If you are approved to administer yourmedications, you must keep both prescription andover-the-counter medications in a locked area inyour room. The nurse will show you where to lockup your medication and review medicationschedules with you.For your protection, please do not bringmedications into the Nursing Home. Andrus onHudson supplies all your needed medications eventhose which are considered over-the-counter. 17

NewspaperSubscriptionsRehabResidentCouncilVolunteeringWorship Services Newspapers SubscriptionsIf you are interested in opening a subscriptionaccount for newspaper delivery, you can contactone of the local vendors for home delivery.Rehabilitation Andrus on Hudson offers in-house Rehabilitationservices provided through HealthProRehabilitation. Resident CouncilAndrus has a very active Resident Council andseveral sub-committees. We encourage you toget involved with the Council and its sub-committees. Please consult the Community LifeCalendar for meeting times and locations.VolunteeringWe encourage you to become an active part of theAndrus Community. There are many areas in whichyou can become involved including serving onvarious resident committees and working in ourlibrary. Andrus residents also volunteer within thegreater community through programs such asRSVP. The Community Life Department can assistyou in finding the type of volunteer service that isright for you.Worship ServicesA variety of religious services are offered at Andruson Hudson. Check the Community Life Calendar forscheduled services. If you are interested inattending services outside of Andrus on Hudson,the community life specialist can assist you infinding local houses of Worship.18

GeneralHouseRulesScatter rugs and area rugs are not permitted.They invite falls.If you expect to be absent at mealtime, pleasebe sure to notify the Concierge Desk before youleave the residence. Mealtime guests are welcome; however you arerequested to invite no more than three guestsper meal. You must notify the reception desk twohours in advance if you are having guest(s).The Housekeeping Staff must do the installationof fixtures, hanging of pictures, and moving offurniture in your room. Please makearrangements through the HousekeepingSupervisor.If you wish to keep cookies, crackers or candy inyour room, store them in tightly covered plasticor metal containers. In order to keep rooms cleanand free of pests, no other foods are permitted.An exterminator is under contract with Andrus onHudson and comes to your room once a month.You must allow him access to your room.You are responsible to notify maintenance of anyand all personal electronic devices or equipmentso that they can be inspected before use. It isrecommended that you do not bring inexpensive or fragile items.Report leaks, frayed electrical cords, burned outlight bulbs, and other items requiring repair orattention to the Maintenance Department. Andrus does not provide 3-way bulbs orappliance batteries.19

SecurityandVisitingHoursSecurity and Visiting HoursOur residence is open to visitors at all times. Ourmain entrance is open daily from 8:00 a.m. to9:00 p.m. At times when there is not a staffperson at our main entrance, the front door willbe locked. Please alert your visitor to pick up thephone intercom on the right side of the entranceand follow the instructions. This will alert staff toanswer the door and let your visitor in.We require all guests to sign in and announcethemselves to a staff member when entering thebuilding and wear a visitor’s name badge. If youreceive a call or visit from someone you do notwish to see, please let a member of the staff knowimmediately.Andrus encourages all residents to takenecessary and reasonable precautions tosafeguard their valuables. Andrus on Hudson isnot responsible for damage, loss or theft ofpersonal property.We recommend the following:1. Keep expensive jewelry or valuables withfamily or friends.2. If you prefer to keep your valuables here, putall your valuables in a locked drawer in your roomor the safe in the Business Office.3. If you should become ill, please make sure togive all valuables to the Social Worker forsafekeeping. Do not bring credit cards, jewelry,and cash over $15.00 to the hospital.20

SigningOutSmokingTippingEmergencyCall SystemSigning Out We ask that you sign out whenever you leavethe building and note the time you expect toreturn. If you will miss a meal, please inform theConcierge so that staff will not expect you or sothat a meal can be held for your late arrival. Ifyou will be gone at a time when you normallyreceive medications, give your Nurse two daysadvance notice and staff will set up medicationsfor you to take with you. Smoking Andrus on Hudson is a smoke free facility.Tipping Tipping staff is prohibited. The best way torecognize or show appreciation to staff for a jobwell done is to send a letter to the Administrator.Emergency Call System There is a call bell by your bed and in thebathroom to summon help. 21

EmergencyPreparednessElectricalEquipment Emergency PreparednessWe want to assure you that Andrus onHudson has a detailed emergency responseplan in place in the event of a naturaldisaster or other emergencies. Our planincludes for sheltering in place as well asevacuating all residents safely. If that isnecessary, we will ensure that food, waterand medical supplies are provided and wewill communicate with you and your familymembers during an emergency. Electrical Equipment Extension cords, multi-outlet adapters,electric blankets, heating pads, hotplates,heating coils, microwaves and toasters arenot permitted due to New York StateDepartment of Health Regulations.All electrical equipment must be inspectedby our Maintenance Department before use.Please contact the Concierge Associate.22

Safety plays a very important part inyour health. Avoiding falls, makingsure you know how to ask for help ifand when you need it, and knowinghow to use your cane, walker orwheelchair properly will contribute tomaintaining your overall health andwell-being.Safety23Tips to Avoid Falls·Wear slippers or shoes with non-skid soles while walking.·Ask for help if you feel weak, dizzy, or light-headed when you getup. ·Use the call switch in the bathroom if you become weak or needhelp getting back to bed.·Notify the Nursing staff if a spill occurs on the floor.·Ask to have bedside tables, phone, and call lights within youreasy reach if you are not able to be out of bed.·Use your call light for help.·If you have a cane or walker, use it at all times.·When in the hallway or elevator, stay near the handrail.·If you need help getting to the bathroom, turn on your call lightbefore the situation becomes “urgent”.·Lock your wheelchair and feel for the chair when sitting.·Change position (for example, from sitting to standing) slowly.·Ask for help to pick up dropped objects.

Fire SafetyFire Drills will occur periodically at Andrus on Hudson. Ifpresent in the building, participation is required. You will beinstructed to stay in your room during drills until givenfurther direction from staff. All emergency exit doors have alighted “EXIT” sign and evacuation plans are posted in thehallways. If you are in your room, stay there and keep the door closed,but not locked. If you are on another residential floor, stayin the rotunda area and wait for instructions. If you are onthe first floor, go to the auditorium. If you are in thebasement (Lower Level), go to the rotunda. Always wait inthe safe area for the all-clear announcement orinstructions from staff.24HIPAA regulations are designed to protect your healthinformation from being released inappropriately. Werealize that you may have friends and family who careabout you and may call us to inquire about your condition,however, HIPAA regulations prevent us from disclosinginformation to anyone who is not listed as your residentrepresentative. Please see your admission packet for moreinformation about Andrus on Hudson Privacy Practices.Health Information Portability andAccountability Act (HIPAA)

GrievancesConcernsSuggestionsGrievances / Concerns / SuggestionsWe want you to enjoy your stay at Andrus on Hudson and weknow that despite everyone’s best efforts, things will not alwaysbe perfect. Therefore, we encourage you and your family tobring your concerns and suggestions to the attention of yournurse manager or social worker. You may wish to speak withthe Director of the Department with which you have an issue,the Director of Administrative Support Services - GrievanceOfficer, the Resident Council, our Administrator, or theOmbudsman should you have any concerns that another staffhas been unable to resolve. Telephone for the Grievance Officer: 914-478-3700, extension3003. If the issue is a general suggestion, you may drop a note in thesuggestion box located on the table leading to the Long VueCafe.Each issue will be carefully reviewed and given promptattention. If you feel you did not receive a satisfactoryresponse to your grievance, you can write or call the NYS Officefor the Aging Ombudsman Program. N.Y.S. Long Term Care Ombudsman Program2 Empire State Plaza Albany, N.Y. 12223914-500-3406 Or 1-855-582-6769Suspected abuse, which includes but is not limited to neglect,mistreatment, misappropriation of resident property,exploitation, or invasion of privacy and confidentiality shouldbe reported immediately to the Director of Nursing orAdministrator. It may also be reported directly to the N.Y.S.Department of Health. N.Y.S. Department of Health888-201-4563If you suspect there has been a crime, we would appreciate it ifyou notify us, but you may report it directly to the HastingsPolice.Hastings Police914-478-234425

Freedomfrom:SocialServicesFreedom from Abuse, Neglect,Misappropriation of Property and Exploitation You have the right to be free from verbal,sexual, physical, and mental abuse,involuntary seclusion, exploitation, andmisappropriation of your property by anyone.If you feel you have been abused, neglected(your needs are not met), or exploited, reportthis to Andrus on Hudson staff, especially yoursocial worker, the nurse supervisor ormanager, the administrator or your family,your local Long-Term Care Ombudsman, oryour State Survey Agency. Social ServicesAndrus on Hudson must provide you with anyneeded medically-related social services,including counseling, help solving problemswith other residents, help in contacting legaland financial professionals, and dischargeplanning. 26

Admission,TransferandDischargeRightsAdmission, Transfer and Discharge Rights You must be informed in writing aboutservices and fees before you move intoAndrus on Hudson. Andrus on Hudson cannot require a minimum entrance fee as acondition of residence. You can not be sent to another nursinghome or be made to leave Andrus onHudson, except in these situations: It is necessary for the welfare or safety ofyou or others; Your needs can no longer be met by thefacility; Your health has improved to the pointthat nursing home care is no longernecessary; You do not pay for the services for whichyou are responsible; or The facility closes. Andrus on Hudson can not make you leave ifyou are waiting to get Medicaid or if anappeal is pending. The facility will work withother state agencies to get payment if afamily member or other individual is holdingyour money. You (and your resident representative) havea right to be notified before you aretransferred or discharged from Andrus onHudson. 27

The History of John E. Andrus and Andrus on HudsonJohn E. Andrus began his life under modest conditions on February16, 1841 as the son of an impoverished Methodist minister. However,by the time of his death at the age of 93 in 1934, he held office asboth Mayor of Yonkers and U.S. Congressman, and gained areputation as an industrialist and as one of New York’s most caringphilanthropists.Mr. Andrus dedicated his life to the following mission: “To giveopportunity to youth and rest to the aged.” That mission was realizedin 1917 with the founding of the Surdna Foundation (Andrus spelledbackwards), a charitable organization, and the opening of the JuliaDyckman Andrus Memorial Home for Children in 1928, an orphanagein honor of his late wife.After his death, much of Mr. Andrus’ fortune went to the preservationof the Surdna Foundation. In 1953, his youngest daughter, HelenAndrus Benedict, continued his legacy establishing the John E.Andrus Memorial, Inc., just north of the Children’s Home in Hastings-on-Hudson. Now, an exciting new renovation of Andrus will continuethe legacy set by John E. Andrus.Andrus on Hudson is nestled within 26 wooded acres, located highon a hill overlooking the scenic Hudson River in Hastings-on-Hudson.It will continue to be a community founded upon friendship andprinciples set by John E. Andrus himself.John Andrus was born in 1841 in Pleasantville, New York, graduatedfrom Wesleyan University and soon moved from teaching school topursuing his talents as a an investor and a businessman. His primarybusiness, the Arlington Chemical Company, manufactured anddistributed typical medicines of the day, and his business interestsincluded large land holdings as far away as Alaska.The son of a Methodist minister, Mr. Andrus was a lay leader of theMethodist Church. In his 60s, he was elected mayor of Yonkers, NewYork, and then served four terms in the U.S. Congress. A devotedfamily man, he founded the Julia Dyckman Andrus Memorial in 1923,an orphanage that was a tribute to his beloved wife, an orphanherself, at the site of her adoptive family’s farm in WestchesterCounty New York. The orphanage was later joined in 1953 by anadjacent retirement home, the John E. Andrus Memorial. Thiscompleted Andrus’ expressed wish that his legacy providecommunities with “opportunity for youth and rest for old age.” John Emory Andrus28

Your donation to Andrus will make a big difference in the lives ofour residents; helping them age with grace, companionship, andpeace of mind in a stimulating and secure environment. Yoursupport will be used to help provide for the many needs of ourresidents, including:Recreational activitiesOutings and special eventsArt, music, and computer classesGifts can be made in the form of cash, check, stock, real estate orinsurance policies. They can be made in honor or in memory of afamily member or friend. Donors can also remember Andrus onHudson in their wills. Give the gift of music and entertainment –Donate your old Ipods and Ipads. Andrus on Hudson is qualified asa tax-exempt organization under section 501(c) (3) of the InternalRevenue Code. Contributions are tax-deductible, as allowed bylaw. Audited financial statements and IRS 990 forms are availableupon request. Call our Director of Finance at 914-478-3700.Send your check made payable to J.E.A.M., Inc. (John E. Andrus Memorial, Inc.) and mail to:Community RelationsAndrus on Hudson185 Old BroadwayHastings-on-Hudson, NY 10706To DonateYour gift to Andrus on Hudson makes an impact on the lives of our residents29

30Nominate your favorite nurse today:To nominate in person, ask for a nomination form at the front desk or to nominate online, scan the QR code below:Want to thank your Nurse?Share your story of what your nurse has meant to you.Your nurse may be selected to receive thismeaningful recognition. (no cost involved, a great way to honor your nurse)

Support our Raffle FundraiserProceeds benefitResident Services &ProgramsaohQOH.com31