Welcome Pack 2024 : simplebooklet.com

Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Congratulations and Welcome! You’ve gone through the interview process and signed the contract and you’re finally here at Boyes Turner. We know how daunting it can be when starting a new job, you have so much to learn, and it can be quite overwhelming at times. For this reason, we have put together a short ‘Welcome’ pack for you to read and absorb before joining. Once you join, we will meet with you for a more in-depth HR Induction, so you’ll have ample opportunities to ask questions. Best Wishes The HR Team

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Before joining Boyes Turner If you’re hybrid working, we will have your IT equipment couriered out to you a few days before you join. The Facilities team will liaise with you to find a suitable date and time. We will ask you to send us a short intro about you and a photo (headshot) to send internally so we can get to know a bit more about you. Our marketing team will be in contact with you after you join to discuss your online bio if one is required. Parking Parking is not guaranteed at Abbotts House. We have limited parking which you would have to book in advance through officespacebookings@boyesturner.com If there are no spaces available, you can park in a number of nearby public car parks a short 5–10 minute walk. Alternative car parks: • Queens Road car park https://www.reading.gov.uk/vehicles-roads-and-transport/parking/car-parks/queens-road-car-park/ • Oracle Riverside car park https://www.theoracle.com/parking/riverside • Premium car park https://www.premiumcarparks.co.uk/

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Your first day- Remote or at Abbots House Our onboarding team at Bluecube Ekco will call you to guide you through how to set up our VPN software- Multi-Factor Authentication- on your mobile phone to get you started on our systems. Our Learning and Development Officer, Hazel Fennon will call you on Microsoft Teams for your IT systems training, which will take up most of your day. Be sure to ask questions if you are not sure about something and take lots of notes. Hazel is always available for refresher training at a later date if need be. We all know when technology works it’s fantastic but when it goes wrong, it can be a nightmare. If you have any IT issues, be it logging in, connecting to the VPN or random niggles with any of our software programmes, you can raise a ticket with our team at Bluecube Ekco or give them a call. Their details are below: Email- help@ek.co Client portal- https://lighthouse.ek.co Helpline- 0118 214 1979

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Useful Information When working from home and in the office the dress code of dress down/casual is acceptable. However, please dress for the occasion and if you have external meetings please dress appropriately. You may wear whatever you feel comfortable in provided it is smart e.g. jeans may be worn, but again the emphasis must be on ‘smart dress’. Shirts may be worn without ties etc. Footwear may be informal. If you are in any doubt as to the suitability of clothing in your practice group, please speak to your line manager or a member of HR who will provide guidance. Our dress down/casual dress code is: Relaxed, but tasteful. Jeans and T-shirts are acceptable but should be in a clean and neat condition, without lots of holes, stains, etc. In summer months shorts/trousers may be worn but must be to the knee in length or below the knee. It is preferred that you do not wear flip-flops or open toe shoes or walk around the office without footwear for health and safety reasons as we would not want anything dropped on feet/toes that would cause injury. If you choose to do so, please be aware that it is against the firm’s recommendation.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Lunch & refreshments Lunch is usually taken between 12pm -2pm, although check with your line manager. You can bring in your own lunch and keep in the fridge in the breakout areas or grab something from the ground floor café. We encourage everyone to get away from their desk and eat in our breakout areas or even sit out in Forbury park, right outside our office, obviously only when the weather allows for it! There are lots of places to grab lunch from in Reading, here are a couple of popular places to eat in or take away: • Lincoln Coffee House- they make delicious bagels. It’s a 2-3 minute walk from the office Speciality Coffee Roaster - Lincoln Coffee House • Tasty Greek Souvlaki- freshly made pitta’s and wraps with some chips if you fancy. We have Mrs T’s Tuck Shop on the third floor with many healthy (or not so healthy) snacks. There are instructions on how to make payments when you purchase a snack from the tuck shop. You can grab teas and coffees from our coffee machines, and we even have an oat milk coffee machine for those who prefer a non-dairy option.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com There is a café on the ground floor. If you would like to use the café then you will need to follow the instructions below to register. What is ‘Scan and Go’ and how do I use it? ‘Scan and Go’ is a feature on the ‘Time2Eat’ app – a stand alone app for you to purchase food in the Reading café. You can download it from either the Apple App or Google Play stores. Once you’ve downloaded the app, follow these six steps to get started: 1) Enter ‘deloitte’ as the ‘Access Code’ 2) Enter your email address in the ‘Email id’ field 3) Enter the 6-digit verification code sent to your email address from post-master@mg.time2eat.app 4) Select your café, ‘Deloitte Reading’ 5) Allow access to the camera on your mobile device 6) Enter your preferred ‘Payment Methods’ via the ‘Account’ icon Using the app, you will be able to: • Scan the barcode of your chosen items • Add to your ‘basket’ • Check out and pay

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Social Events Social events are organised by our social committee throughout the year. We usually have an annual summer event and a Christmas party. We also have various other events throughout the year. Staff are notified by email about these. If you have any ideas/suggestions for an event, please let a member of the social committee know. Equality, Diversity & Inclusion Our aim is to create fair, respectful and supportive environments for all individuals, regardless of their diverse characteristics. The ED & I committee meets once a month and the subgroups also meet approx. once a month to discuss goals/pledges and next steps. If you would like to join any of the groups or simply share any ideas you may have, please contact the ED & I email group or speak to the Champions for each Group.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com To help achieve this goal, we have established the following focus groups: • Social Mobility To celebrate and recognise the journey some of our colleagues have been through and to #shar-emoments, marketing has put together a fantastic video where a few people have kindly shared what social mobility means to them and their experiences. https://www.boyesturner.com/news-and-insights/social-mobility-boyes-turner • Race, Belief and Ethnicity – a recent pledge is to offer the option for those with a name that isn’t spelt as it’s pronounced to add the phonetic spelling to their email sign off. Let the HR team know if this is something you would be interested in. • Accessibility *Including mental health, learning difficulties and neurodiversity. https://www.youtube.com/watch?v=OCfr02UFf1I • LGBTQ+ • Gender The ED & I committee meets once a month and the subgroups also meet approx. once a month to discuss goals/pledges and next steps. If you would like to join any of the groups or simply share any ideas you may have, please contact the ED & I email group or speak to the Champions for each Group.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Recycling Boyes Turner are keen to reduce, reuse and recycle wherever possible. There are a number of initiatives in place and if you have any queries or suggestions please speak to Suzie Walker. In each breakout area there is a food waste bin. This is for food waste only. Everything else goes in the Rubbish and Recycling bin and is sorted by a third party to ensure that everything that can be recycled is recycled. Staff are also encouraged to use their own mugs and glasses instead of disposable cups. AOB If you ever forget a birthday or an anniversary or need a Thank You card, don’t panic! Go see Lynne Harvey in the Property team. She makes beautiful hand-crafted cards which can be personalised if you request in advance. She also runs the odd craft session during a ‘Fun and Munch’ lunch session. If you have a passion for arts, crafts, music, yoga, languages, books etc, let us know! It would be great, (if you want to obviously) to share with your colleagues.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Social Media Channels You can follow us on social media on the following channels: BT Twitter https://twitter.com/boyesturner Private Client Twitter https://twitter.com/BTIndividuals Youtube https://www.youtube.com/channel/UCfFTkNDIzLetApLL7i61OcA BT LinkedIn https://www.linkedin.com/company/boyes-turner/ Facebook for individuals https://www.facebook.com/BTServicesIndividuals/ Instagram @Btfamilylawyers @boyesturnercareers

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com A brief history of the Firm Founded in 1887 by Charles Garibaldi Shaw, the practice was taken over by his son-in-law Leonard Boyes who was a sole practitioner until after the Second World War when he was joined first by Roy Moreton Turner (“Boyes and Turner”) and then George Burrows (“Boyes Turner and Burrows”). The firm’s name was simplified to just “Boyes Turner” in 2000. In recent years, Boyes Turner has grown and evolved to become a leading commercial firm with specialist niche practice areas in accident and medical negligence claim as well as Education and Court of Protection work. You can find out more about the work we are involved in at the following sites: www.boyesturner.com www.boyesturnerclaims.com www.senexpertsolicitors.co.uk www.cerebralpalsy-lawyers.co.uk

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Our Values Many people talk about the unique culture of Boyes Turner. Our values represent what the firm stands for and what we are committed to uphold. They guide us through our daily work and interaction with others, both within the firm and outside of it. They shape the decisions we reach and how we undertake our business. TOMORROW’S LAW Values Collaboration Trust Community Excellence Personality Dynamic Direct Warm Confident Vision

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Management Structure We view the firm as a single entity with a common goal. The management structure reflects our working sectors supported by Central Services. Barry Stanton Central Services Barry is the Managing Partner of the firm and heads the Central Services Group William Nassau-Lake Susan Brown Business Services Will is a Partner in the Property Group and leads the Business Services side of the firm. Private Client Sue is Head of Clinical Negligence Group and leads the Private Client side of the firm. Barry Stanton

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Our Private Client group consists of the following teams: CLINICAL NEGLIGENCE The Clin Neg team provide a full service to those who have been injured as a result of mistakes made by health professionals whether a GP, hospital doctor, nurse, midwife, dentist, or other specialist. PERSONAL INJURY The Personal Injury team deal with clients injured from motor or pedestrian accidents, accidents at work or public places and criminal injury compensation cases. They are renowned for major injury cases including brain, spinal, neurological and major sensory or skeletal injury. The team specialise in motorcycle accident cases and are members of the Motor Accident Solicitors' Society. They also handle claims from people suffering from terminal industrial diseases through contact with asbestos. WILLS TRUSTS & PRO-BATE The team specialises in reducing or eliminating tax exposure through inheritance tax planning. They provide comprehensive advice to protect the estate of clients and their families through flexible and tax efficient Wills to avoid erosion of an estate by divorce, debt, illness, mental frailty or death. They also deal with administering estates, Lasting Powers of Attorney and establishing private trusts. RESIDENTIAL PROPERTY The Residential Property team provides a personalised approach to buying, selling, re-mortgaging and shorthold tenancies. The team provide a service designed to ensure that, however complex, transactions complete as quickly and as efficiently as possible. EDUCATION The team help children with special educational needs secure additional support and appropriate school placements. The team provide SEN advice to parents, other solicitors, case managers and other professionals. COURT OF PROTECTION The CoP team specialise in protecting and supporting vulnerable people with their finances, health and welfare. FAMILY Our specialist family law experts have vast experience and provide clear, pragmatic advice on relationship breakdown or divorce and issues concerning children. They can also advise on wealth protection at the outset, end or during a relationship.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Our Business Service group consists of the following teams: EMPLOYMENT The Employment Group provides a comprehensive service on all contentious and non-contentious aspects of employment law and personnel matters. Clients of the group are primarily business clients from prominent national, international and multinational organisations both locally and throughout the UK. The group also acts for directors and senior managers. . DISPUTE RESOLUTION Dispute Resolution covers a wide spectrum of litigation and contentious work including contractual, financial and other commercial claims. The group also provides specialist cross-disciplinary support to other parts of the firm covering intellectual property, landlord and tenant, property and probate disputes. Boyes Turner is a member of the Alternative Dispute Resolution group, recognising the need for additional means of resolving disputes besides court action. CORPORATE RECOVERY Corporate Recovery works with insolvency practitioners acting as liquidators, provisional liquidators, administrators, administrative receivers, supervisors of both company and individual voluntary arrangements or trustees in bankruptcy. The work includes the sale of assets and recovering directors' loan accounts, tracing hidden assets, getting back preferential payments, setting aside transactions under value and obtaining crucial information from reluctant parties. PROPERTY The Property and Property Development team covers the complete range of commercial property transactions including freehold transfers, leases, developments and property investments (especially offshore investments), as well as planning, VAT problems and non-contentious construction matters. DEBT RECOVERY The Debt Recovery team deals with the collection of all uncontested debts from the issue of a letter before action or letter of demand through to the issue of proceedings, obtaining of judgment and enforcement thereof including insolvency proceedings COMMERCIAL & TECHNOLOGY Commercial and Technology deal with the protection and exploitation of intellectual property rights, software development and implementation contracts, FM and outsourcing agreements, web design and development contracts, software licensing, e-commerce agreements, ISP hosting agreements, data protection issues, business-to-business and business-to consumer trading terms and strategies, branding protection and anti-counterfeiting measures, distribution agreements, commercial contracts. CORPORATE The Corporate team advises on mergers and acquisitions, company law, corporate finance as well as compliance and banking.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Our Central Services group consists of the following teams: FINANCE Finance deal with running Payroll and any problems with ADP(the online access to payslips). They also handle the payment of authorised expenses. They process client/matter payments, billing and credit control. HUMAN RESOURCES The HR team deals with recruitment, induction, work placements, employee training, CPD, Practicing Certificates, performance development reviews, health and wellbeing, holidays, sickness and absence, payroll, pension and benefits. KNOWLEDGE MANAGE-MENT AND INFOR-MATION RESOURCES The Information Centre deals with. Knowledge Management, research, copyright, publications (hardcopy and e-books), online Services e.g. LexisLibrary, Lawtel and Practical Law. MARKETING AND BUSINESS DEVELOP-MENT The Marketing team deal with client tenders, business development, the firm’s website, webinars, events and client relationship management. RISK & COMPLIANCE Risk and Compliance handle client complaints, compliance, GDPR, anti-money laundering regulations. The team also maintain the policies in the office manual. FACILITIES & POSTROOM Facilities deal with Health & Safety, First Aid, Fire Wardens, file reviews, post, Reception, meeting rooms, stationery, document archives, premises, cleaners, couriers, catering, on premises car parking, external printing, printer maintenance, business cards, scanning. INFORMATION TECHNOLOGY The IT team oversee the IT infrastructure, network, hardware and software and remote connection. They maintain the data integrity of the MatterSphere database.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Glossary Abbreviations AML An-money Laundering BD Business Development BoC Bills of Costs: Itemised statement of costs owed by one ligant to another BRS Bankruptcy Search CoB Close of Business: End of the working day COFA Compliance Ocer for Finance and Administraon. Role currently held by Finance Director. COLP Compliance Ocer for Legal Pracce. Role is currently held by Managing Partner CoP Court of Protecon: When someone who is mentally incapable of making a parcular decision at a parcular me, and they haven’t made a lasng power of aorney, and the decision isn’t one that can be made on an informaon bases, the maer can be referred to the CoP. CMS Case Management System. (MaerSphere). CRM Client Relaonship Management (Interacon) CQS Conveyancing Quality Scheme – an accreditaon awarded by The Law Society DMS Document Management System (File site/iManage). Where we save documents and emails. FCC Final Costs Cercate: Document that species the amount of costs owed to each party involved in a case and includes an enforceable order for payment.] FTB First Time Buyers: A person buying a house or at who has not previously owned a home and therefore has no property to sell. HoT Head of Team HTB Help to Buy: Government scheme to help rst me buyers, and those looking to move home purchase a residenal property. MFE Maer Fee Earner: The fee earner responsible for the maer. MLRO / MLCO Money Laundering Reporng Ocer and Money Laundering Compliance Ocer. Role is currently held by Head of Risk and Compliance. PDF A PDF (Portable Document Format) is a le format that preserves the formang, fonts, images, and layout of documents across various devices and plaorms, to ensure it appears consistently. Although PDFs are in “read-only” format, there are a variety of soware products that enable eding of PDFs. We use PDFDocs as our PDF editor. PDM Performance Development Meeng: Held with the Line Manager 3 mes a year in January, May and September. An opportunity for a one-to-one discussion to set objecons, discuss progress and catch up. PMS Pracce Management System (Elite 3E). Elite 3E provides a suite of integrated tools to manage various aspects of a rm's operaons, including nancial management, client and maer management, billing, and me tracking.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com POI Proof of Identy: Folder where clients ID is stored. This is usually a passport or driving licence etc. PQE Post Qualicaon Experience: The experience gained in a regular full me paid job aer aaining the required qualicaons. PQE is usually measured in your or half years. SRA Solicitors Regulaon Authority SRO Senior Reporng Ocer for CQS. Role is currently held by Pasqualina Marisa Marcucci SEN Special Educaonal Needs: A legal term that describes learning dicules or disabilies that make it harder for a child to learn compared to children of the same age. SQE Solicitors Qualifying Exams WFH Working from home WIP Work in Progress. Time that has been recorded on a maer but is currently unbilled.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Thesaurus Arbitraon A way of seeking to resolve a dispute without going to court: a third party (the arbitrator) looks at both sides of the dispute and makes a decision as to how it should be resolved. Those involved may agree to be bound by the decision of the arbitrator. Assets Things owned by a person or organisaon which usually have some value. Associate A person usually employed by a law rm, who may be in charge of handling your case: oen a lawyer, they are considered by the rm employed them to be a “Senior Assistant”. Central Services Boyes Turner’s administrave support team. Made up of HR, Facilies, Informaon & Knowledge Management, Compliance, Finance and Markeng. Disbursement A payment, made by a solicitor to a third party and then claimed back from the client Eciency Eciency is measured by comparing levels of assets or total assets to revenues these assets product. Fee Earners A member of sta who directly generates income for the rm by working on les and charging clients for their services. File Site Another name for iManage. Lexcel Law Society quality mark for legal pracce management standards. We undergo an annual assessment to ensure we are compliant. iManage iManage is a centralised repository for storing and organising documents and emails. It provides a secure and ecient way to store, organise, manage, and retrieve documents and emails. Maers A case le. Time Recording The primary reason for recording me is to understand the cost of the work being undertaken. It is therefore necessary to record all me spent on a clients maer – whether this me can be billed is a separate issue and must only be considered at the point of billing. Ulisaon The ulisaon rate (or producvity) for a fee-earner is typically calculated as the number of billable hours worked as a percentage of a standard working week. WIP Movement WIP movement refers to the process of tracking, managing, and accounng for the legal work that has been completed but not yet billed to the client. Our nance team values WIP so the rm can assess how much potenal WIP is in the pipeline, how old it is and when it is likely to be billed. Write Os This is a term used for work completed on a matter but it is not time we can bill the client therefore it has to be written off.

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Boyes Turner LLP, Abbots House, Abbey Street, Reading RG1 3BD +44 (0)118 959 7711 www.boyesturner.com Specific to Boyes Turner ADP Boyes Turner Payslips E, D & I Equality, Diversity & Inclusion (Gender, Race, Belief & Ethnicity, Pride, Social Mobility, Accessibility) E, D & I Champions for 2024 1. Gender: Claire Taylor-Evans 2. Race, Belief and Ethnicity: Angela Hutson 3. Accessibility: Suzie Walker 4. Pride: Stacey Reay 5. Social Mobility: Tara Pileggi-Byrne ManCom Management Commiee: Meet on a regular basis to discuss the day to day running of the business. ManCom parcipants Barry Stanton, Helen Barne, Kim Milan, Natalia Ruiz-Moreno, Nicky Paen, Sam Pond, Susan Brown, William Nassau-Lake, Rowan Turrall. Social Commiee A group of sta that organises social events including Christmas Party, Summer Social, Quiz nights and regular other events. Breakout Area – Small On the 3rd Floor by smaller coee area Breakout Area - Large On the 3rd Floor by the Informaon Centre Meeng Rooms On the 4th Floor of Abbos House - Client Meeng Rooms but can be used for both internal and external Meengs – each room has its own calendar in Outlook Project Room On the 3rd Floor of Abbos House – used for Internal meengs, online training, making calls etc. Each room has its own calendar in Outlook. Mrs T Ex longstanding member of sta, used to run the Tuck Shop (hence the name Mrs T’s Tuck Shop) and brings in home baked cakes every week for you to purchase – this can be done via cash or paypal

Welcome Pack 2024

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