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Welcome Guide to Our Patients and Families
Table of ContentsWelcome to Phoenix Children’s 3Phoenix Children’s Locations 4Phoenix Children’s Departments and Specialties 5-6Phoenix Children’s Care Network (PCCN) 6Selecting the Right Pediatrician 7-8 Where to Go for Your Child’s Care: Choosing When to Take Your Child to a Pediatrician, Urgent Care or Emergency Department 9-10Back To School: Immunizations Required for Entry 10Car Seat Safety and Requirements 11 Water Safety and Drowning Prevention 12-13Summer Safety in Phoenix 13-14Environmental Allergy Information 14-15Billing & Financial Assistance 15
3Welcome to Phoenix Children’s. For 40 years, we have been caring for children in our community, the state and around the world — so we can all grow healthier together. We are continuing to expand our locations in Arizona so families can nd care closer to home. Phoenix Children’s oers care in more than 75 pediatric specialties, as well as primary care for your children at Phoenix Children’s Pediatrics locations throughout the Valley. We also oer urgent and emergency care for unexpected injuries or medical conditions. This guide was created to provide you with important information about Phoenix Children’s, including helpful health tips and resources. We look forward to oering the highest level of medical care to your family. Please contact us at 602-933-5437 to learn more or to request an appointment. Mandarin and English translation services are available. If required, the United States country code for telephone calls is 001 or +1.If your child needs immediate care, go to your local urgent care center or emergency department. If your child is experiencing a life-threatening emergency, call 911 immediately. In the United States and Canada, the ocial emergency telephone number is 911 for any police, re or medical emergency. Welcome to Phoenix Children’s
4Phoenix Children’s oers convenient locations throughout the Valley. See a full list of locations at phoenixchildrens.org/locations.3033031015160601710101012022022021431760914106211912MesaGilbertScottsdalePhoenixGlendalePeoriaSurpriseAvondaleChandlerTempeEl MirageN161826121522241357ArizonaL17231125L208273428Phoenix Children’s LocationsRevised 07172023Hospitals11.. Phoenix Children’s Hospital - Thomas Campus22.. Phoenix Children’s Hospital - East Valley (under construction)33.. Phoenix Children’s Hospital - Arrowhead Campus (Summer 2024)Emergency Department*44.. Phoenix Children’s Emergency Department - Avondale CampusUrgent Care55.. Northwest Valley Specialty and Urgent Care (Glendale)66.. East Valley Specialty and Urgent Care (Mesa)77.. Scottsdale Specialty and Urgent Care88.. Sports Medicine and Urgent Care (Mesa - Sports Complex)Phoenix Children’s Specialty Care9. Phoenix Children’s Center for Cleft andCraniofacial Care - St. Joseph’s Campus10. Phoenix Children’s East Valley Surgery Center11. Phoenix Children’s Cardiology - Sierra Vista12. Phoenix Children’s Cardiology - Scottsdale13. Phoenix Children’s Specialty Care - Arrowhead14. Rosenberg Children’s Medical Plaza and Surgery Center15. Phoenix Children’s Ophthalmology - Scottsdale16. Phoenix Children’s Specialty Care - Avondale17. Phoenix Children’s Cardiology - Saord18. Phoenix Children’s Specialty Care - Mercy Gilbert19. Phoenix Children’s Specialty Care andOutpatient Rehab - Mercy Gilbert20. Phoenix Children’s Sports PT - Avondale21. Phoenix Children’s Sports PT - Gilbert22. Phoenix Children’s Sports PT - Phoenix23. Phoenix Children’s Specialty Care - Tucson24. Phoenix Children’s Ophthalmology - Glendale25. Phoenix Children’s Cardiology - Douglas26. Phoenix Children’s Ophthalmology/ENT - West Phoenix27. Phoenix Children’s Sports PT - Peoria28. Phoenix Children’s Cardiology - Prescott Valley* In addition to the Emergency Department in Avondale, all three Phoenix Children’s hospitals will have full-service emergency departments that operate 24/7.3033031015160601710101012022022021431760914106211912MesaGilbertScottsdalePhoenixGlendalePeoriaSurpriseAvondaleChandlerTempeEl MirageN161826121522241357ArizonaL17231125L208273428Phoenix Children’s LocationsRevised 07172023Hospitals11.. Phoenix Children’s Hospital - Thomas Campus22.. Phoenix Children’s Hospital - East Valley (under construction)33.. Phoenix Children’s Hospital - Arrowhead Campus (Summer 2024)Emergency Department*44.. Phoenix Children’s Emergency Department - Avondale CampusUrgent Care55.. Northwest Valley Specialty and Urgent Care (Glendale)66.. East Valley Specialty and Urgent Care (Mesa)77.. Scottsdale Specialty and Urgent Care88.. Sports Medicine and Urgent Care (Mesa - Sports Complex)Phoenix Children’s Specialty Care9. Phoenix Children’s Center for Cleft andCraniofacial Care - St. Joseph’s Campus10. Phoenix Children’s East Valley Surgery Center11. Phoenix Children’s Cardiology - Sierra Vista12. Phoenix Children’s Cardiology - Scottsdale13. Phoenix Children’s Specialty Care - Arrowhead14. Rosenberg Children’s Medical Plaza and Surgery Center15. Phoenix Children’s Ophthalmology - Scottsdale16. Phoenix Children’s Specialty Care - Avondale17. Phoenix Children’s Cardiology - Saord18. Phoenix Children’s Specialty Care - Mercy Gilbert19. Phoenix Children’s Specialty Care andOutpatient Rehab - Mercy Gilbert20. Phoenix Children’s Sports PT - Avondale21. Phoenix Children’s Sports PT - Gilbert22. Phoenix Children’s Sports PT - Phoenix23. Phoenix Children’s Specialty Care - Tucson24. Phoenix Children’s Ophthalmology - Glendale25. Phoenix Children’s Cardiology - Douglas26. Phoenix Children’s Ophthalmology/ENT - West Phoenix27. Phoenix Children’s Sports PT - Peoria28. Phoenix Children’s Cardiology - Prescott Valley* In addition to the Emergency Department in Avondale, all three Phoenix Children’s hospitals will have full-service emergency departments that operate 24/7.3033031015160601710101012022022021431760914106211912MesaGilbertScottsdalePhoenixGlendalePeoriaSurpriseAvondaleChandlerTempeEl MirageN161826121522241357ArizonaL17231125L208273428Phoenix Children’s LocationsRevised 07172023Hospitals11..Phoenix Children’s Hospital - Thomas Campus22..Phoenix Children’s Hospital - East Valley (under construction)33..Phoenix Children’s Hospital - Arrowhead Campus (Summer 2024)Emergency Department*44..Phoenix Children’s Emergency Department - Avondale CampusUrgent Care55..Northwest Valley Specialty and Urgent Care (Glendale)66..East Valley Specialty and Urgent Care (Mesa)77..Scottsdale Specialty and Urgent Care88..Sports Medicine and Urgent Care (Mesa - Sports Complex)Phoenix Children’s Specialty Care9. Phoenix Children’s Center for Cleft andCraniofacial Care - St. Joseph’s Campus10. Phoenix Children’s East Valley Surgery Center11. Phoenix Children’s Cardiology - Sierra Vista12. Phoenix Children’s Cardiology - Scottsdale13. Phoenix Children’s Specialty Care - Arrowhead14. Rosenberg Children’s Medical Plaza and Surgery Center15. Phoenix Children’s Ophthalmology - Scottsdale16. Phoenix Children’s Specialty Care - Avondale17. Phoenix Children’s Cardiology - Saord18. Phoenix Children’s Specialty Care - Mercy Gilbert19. Phoenix Children’s Specialty Care andOutpatient Rehab - Mercy Gilbert20. Phoenix Children’s Sports PT - Avondale21. Phoenix Children’s Sports PT - Gilbert22. Phoenix Children’s Sports PT - Phoenix23. Phoenix Children’s Specialty Care - Tucson24. Phoenix Children’s Ophthalmology - Glendale25. Phoenix Children’s Cardiology - Douglas26. Phoenix Children’s Ophthalmology/ENT - West Phoenix27. Phoenix Children’s Sports PT - Peoria28. Phoenix Children’s Cardiology - Prescott Valley* In addition to the Emergency Department in Avondale, all three Phoenix Children’s hospitals will have full-service emergency departments that operate 24/7.3033031015160601710101012022022021431760914106211912MesaGilbertScottsdalePhoenixGlendalePeoriaSurpriseAvondaleChandlerTempeEl MirageN161826121522241357ArizonaL17231125L208273428Phoenix Children’s LocationsRevised 07172023Hospitals11.. Phoenix Children’s Hospital - Thomas Campus22.. Phoenix Children’s Hospital - East Valley (under construction)33.. Phoenix Children’s Hospital - Arrowhead Campus (Summer 2024)Emergency Department*44.. Phoenix Children’s Emergency Department - Avondale CampusUrgent Care55.. Northwest Valley Specialty and Urgent Care (Glendale)66.. East Valley Specialty and Urgent Care (Mesa)77.. Scottsdale Specialty and Urgent Care88.. Sports Medicine and Urgent Care (Mesa - Sports Complex)Phoenix Children’s Specialty Care9. Phoenix Children’s Center for Cleft andCraniofacial Care - St. Joseph’s Campus10. Phoenix Children’s East Valley Surgery Center11. Phoenix Children’s Cardiology - Sierra Vista12. Phoenix Children’s Cardiology - Scottsdale13. Phoenix Children’s Specialty Care - Arrowhead14. Rosenberg Children’s Medical Plaza and Surgery Center15. Phoenix Children’s Ophthalmology - Scottsdale16. Phoenix Children’s Specialty Care - Avondale17. Phoenix Children’s Cardiology - Saord18. Phoenix Children’s Specialty Care - Mercy Gilbert19. Phoenix Children’s Specialty Care andOutpatient Rehab - Mercy Gilbert20. Phoenix Children’s Sports PT - Avondale21. Phoenix Children’s Sports PT - Gilbert22. Phoenix Children’s Sports PT - Phoenix23. Phoenix Children’s Specialty Care - Tucson24. Phoenix Children’s Ophthalmology - Glendale25. Phoenix Children’s Cardiology - Douglas26. Phoenix Children’s Ophthalmology/ENT - West Phoenix27. Phoenix Children’s Sports PT - Peoria28. Phoenix Children’s Cardiology - Prescott Valley* In addition to the Emergency Department in Avondale, all three Phoenix Children’s hospitals will have full-service emergency departments that operate 24/7.3033031015160601710101012022022021431760914106211912MesaGilbertScottsdalePhoenixGlendalePeoriaSurpriseAvondaleChandlerTempeEl MirageN161826121522241357ArizonaL17231125L208273428Phoenix Children’s LocationsRevised 07172023Hospitals11.. Phoenix Children’s Hospital - Thomas Campus22.. Phoenix Children’s Hospital - East Valley (under construction)33.. Phoenix Children’s Hospital - Arrowhead Campus (Summer 2024)Emergency Department*44.. Phoenix Children’s Emergency Department - Avondale CampusUrgent Care55.. Northwest Valley Specialty and Urgent Care (Glendale)66.. East Valley Specialty and Urgent Care (Mesa)77.. Scottsdale Specialty and Urgent Care88.. Sports Medicine and Urgent Care (Mesa - Sports Complex)Phoenix Children’s Specialty Care9. Phoenix Children’s Center for Cleft andCraniofacial Care - St. Joseph’s Campus10. Phoenix Children’s East Valley Surgery Center11. Phoenix Children’s Cardiology - Sierra Vista12. Phoenix Children’s Cardiology - Scottsdale13. Phoenix Children’s Specialty Care - Arrowhead14. Rosenberg Children’s Medical Plaza and Surgery Center15. Phoenix Children’s Ophthalmology - Scottsdale16. Phoenix Children’s Specialty Care - Avondale17. Phoenix Children’s Cardiology - Saord18. Phoenix Children’s Specialty Care - Mercy Gilbert19. Phoenix Children’s Specialty Care andOutpatient Rehab - Mercy Gilbert20. Phoenix Children’s Sports PT - Avondale21. Phoenix Children’s Sports PT - Gilbert22. Phoenix Children’s Sports PT - Phoenix23. Phoenix Children’s Specialty Care - Tucson24. Phoenix Children’s Ophthalmology - Glendale25. Phoenix Children’s Cardiology - Douglas26. Phoenix Children’s Ophthalmology/ENT - West Phoenix27. Phoenix Children’s Sports PT - Peoria28. Phoenix Children’s Cardiology - Prescott Valley* In addition to the Emergency Department in Avondale, all three Phoenix Children’s hospitals will have full-service emergency departments that operate 24/7.Phoenix Children’s Locations
5The team at Phoenix Children’s is here to care for your children, whether they need routine care or specialty care. See a full list of departments and specialties at phoenixchildrens.org/specialties. Specialty CareOur physicians and other providers treat complex conditions through the Phoenix Children’s Medical Group (PCMG) of pediatric specialists. PCMG specialists are located throughout the Valley, and we have specialty care centers throughout Greater Phoenix and the state. PCMG oers Mandarin and English translation services through phone and video interpretation.Pediatric specialty care is further provided through Phoenix Children’s Care Network (PCCN) – bringing together the best pediatric physicians with more locations throughout Greater Phoenix. To learn more or to nd a PCCN physician, please visit phoenixchildrens.org/pccn.Primary CareOur general pediatricians provide a wide range of care for children – from infants to young adults. They complete well-child checkups, diagnosis and treatment of illnesses, injuries and other health conditions. If you are looking for a pediatrician, Phoenix Children’s Pediatrics (PCP) has 11 locations throughout Greater Phoenix, and PCCN has an additional 88 locations of general pediatricians. PCP oers Mandarin and English translation services through phone and video interpretation. Our general pediatricians perform physical exams and screenings based on age-specic industry guidelines set by the American Academy of Pediatrics. Services vary by location and include: • Prenatal and newborn visits • Routinely scheduled well-child exams (See age-specic wellness exam guidelines.) • School, camp, mission and sports physicals • Vaccinations/immunizations • Developmental screenings • Care for children with special health care needs • Behavioral and mental health services • Vision screenings, including GoCheck Kids™ photo-screening for vision problems • Hearing screenings • Oral health screenings • Blood testing (as needed) • Weight management and nutrition consultations • Lactation services for new moms To learn more about Phoenix Children’s Pediatrics or to nd the closest pediatric primary care location, please visit phoenixchildrens.org/pcp and phoenixchildrens.org/pccn.Phoenix Children’s Departments and Specialties
6Immunizations Phoenix Children’s Pediatrics is pro-vaccine. We support the immunization schedule as outlined by the American Academy of Pediatrics (AAP) and the United States Centers for Disease Control.Treatment for Illnesses and InjuriesOur health care teams have extensive experience in diagnosing and treating many dierent health conditions, including but not limited to: • Cold/u symptoms like a runny nose, cough, sore throat and fever • Other viral illnesses such as bronchitis, pink eye, tonsillitis, strep throat and whooping cough (pertussis) • Bacterial infections like sinus, ear and urinary tract infections • Nausea, diarrhea and vomiting • Minor pains and sports-related injuries • Allergy and asthma care • Minor skin conditions • Management of chronic illnesses like diabetes and cancerPhoenix Children’s Care Network is a physician-led, pediatric-focused clinically integrated network committed to delivering high-quality, coordinated, cost-eective pediatric care. In total, PCCN includes more than 1,200 pediatric specialists and primary care providers, all of them committed to improving the quality of care available to Arizona’s children. PCCN partners with specic health plans to provide an integrated care coordination program an no cost when the pediatrician selected is a member of the network. High-risk children are identied, and the following services are oered: • Coordinate follow up on specialty care referrals • Facilitate interdisciplinary care team meetings • Screen for social determinants of health • Provide education • Provide community resource information • Monitor and assist with emotional needs of the family • School advocacyPlease check with your health benets representative to determine if your health plan participates with the PCCN integrated care coordination program.To learn more, visit phoenixchildrens.org/pccn.Phoenix Children’s Departments and Specialties (cont.) Phoenix Children’s Care Network (PCCN)
7Picking the right pediatrician is a very important part of your child’s life. There are many factors to consider when choosing the primary care provider who will be there for your child’s preventive and medical care needs — from now until they reach adulthood.Considering that every child is unique and has dierent health care needs, here are 11 questions to help you get started as you search for your child’s health care provider: 1. Does the gender of your child’s doctor matter? Choose a provider with the gender that your child would most prefer. For example, if you have an adolescent daughter, she may feel more comfortable speaking with a female provider, and vice versa. Some children do not have a preference, but depending on your child’s age, it is something you may want to keep in mind. 2. Isthepediatrician’socelocationconvenientforyourfamily? You may need to make frequent visits to your pediatrician if your baby or child has many medical needs. Choose a provider who oers services near you. 3. Doesthepediatrician’socehourstyourfamily’sneeds? Be sure to ask if a pediatrician has certain days of the week when they are not in the oce, so you can make sure their availability matches yours. For times when your child is ill, it is important to determine if the oce oers same-day visits and/or weekend appointments. 4. Doesthepediatricianoerafter-hourscare? Many times, a child’s health issues arise at night or when most pediatric oces are closed. Make sure your chosen pediatrician’s oce oers care options during those times. Some may have extended oce hours while others sta a nurse triage phone line or oer recommendations when their oce is closed. Selecting the Right Pediatrician
8 5. Doesthepediatricianoeranonlineportal? Many oces have a patient portal, which enables you to see your child’s medical information online 24/7. This is very convenient for accessing records such as lab results and vaccine records, as well as communicating with your child’s doctor during times that are convenient for you. 6. Does your child have special medical needs? If your child has medical complexities, you may want to consider a pediatrician who is experienced in and specializes in special needs health care. In these cases, specialized care and longer appointments may be needed, so nd a pediatrician who can accommodate your child’s unique needs. 7. Are you comfortable speaking with the pediatrician? It is very important to choose a pediatrician with whom you are comfortable talking. You should never feel uncomfortable asking questions about your child’s health. Phoenix Children’s Medical Group and Phoenix Children’s Pediatrics oers Mandarin and English translation services through phone and video interpretation. 8. Isthepediatrician’soceeasytoaccess? Typically, this question is not high on the priority list for many families. However, when bringing a baby or toddler into the oce, or when using a stroller, having a pediatrician whose oce has a rst-oor entrance, elevator access and/or nearby parking becomes much more appreciated. 9. Will you and the pediatrician agree when it comes to your child’s care? Most parents have viewpoints about their child’s health and wellness. It is important to nd a pediatrician who shares similar health care philosophies or can support your approach. For example, some parents may prefer a more immediate, in-depth evaluation in certain health situations while other parents may wish to monitor a situation and wait before pursuing further evaluation. This question also leads right into our next one. 10. Do you and the pediatrician agree on vaccines? It is important to nd out if your chosen pediatrician will honor your vaccine decisions for your child. 11. Doesthepediatrician’soceacceptyourhealthinsurance? Make sure your pediatrician accepts your health insurance and is considered “in network” to avoid additional expenses. If you do not have health insurance, consider nding a pediatrician who oers a self-pay option.Selecting the Right Pediatrician (cont.)
It is helpful to know the major dierences between a pediatrician’s oce, an urgent care and an emergency department (ED), and where to go based on your child’s symptoms. • A pediatrician is a primary care provider who is specially trained to diagnose and treat childhood illnesses and diseases. They are also trained in understanding how well your child is doing when it comes to physical, mental, social and emotional health. Medical oce hours may be limited to day-time business hours and weekdays. • Urgent care centers provide care for non-life-threatening illnesses and injuries. Urgent care is open late on weeknights, weekends and holidays when medical oces are often closed. You should seek medical attention for your child at an urgent care when your child’s primary care provider or pediatrician is not available, and your child cannot wait for a future appointment. • Emergency departments (also called emergency rooms) are designed to evaluate and treat a severe or potentially life-threatening illness or injury such as seizure activity, broken bone or traumatic injury. These are open 24 hours, 7 days a week and have access to advanced lab and imaging services not available outside a hospital setting.When should my child see their pediatrician?Your child’s primary care provider should be your rst choice as they can see you for almost all medical problems. Your child’s primary care provider can manage such conditions and symptoms as: • Allergies • Asthma • Burning sensation when urinating • Ear infections • Fevers for two to three days in a row for older children (if under two months, seek emergency care) • Headaches, earaches or sinus pain • Injuries with mild or minor pain • Nausea, vomiting and diarrhea • Pink eye (conjunctivitis) • Rashes • Respiratory illnesses • Sore throatWhere to Go for Your Child’s Care: Choosing When to Take Your Child to a Pediatrician, Urgent Care or Emergency Department When should I take my child to urgent care?If care is needed when your pediatrician’s oce is closed, an urgent care center can manage medical problems seen by your pediatrician and the following additional conditions and symptoms: • Abdominal pain • Allergic reactions that are mild • Animal bites • Broken or fractured bones • Back, joint and muscle pain • Cuts and lacerations • Dehydration • Eye irritation, swelling or pain • Foreign objects in ears or nose Phoenix Children’s provides urgent care at multiple locations throughout Greater Phoenix. Our physicians and sta are pediatric trained to care for your child’s illness or injury. The closest location to the TSMC fabs:Phoenix Children’s Northwest Valley Urgent Care 20325 North 51st Avenue, Glendale, Arizona 85308 Phone: 602-933-0003Ocehours: Monday - Friday: 5 p.m. to 11 p.m. Saturday - Sunday: 10 a.m. to 7 p.m. 9
10When should I take my child to an emergency department?There are many conditions and situations that may warrant an emergency department (ED) visit. If possible, take you child to a pediatric emergency department like Phoenix Children’s, which is staed by pediatric emergency doctors and sta and have child-sized medical equipment. Following are reasons to take your child to the ED: • Allergic reactions such as swelling of the lips, tongue, throat or shortness of breath • Asthma attacks • Blurred vision or loss of vision • Broken bones and/or dislocated joints • Burn that is large, severe, or involving the hands, feet, groin, chest or face • Chest pain or pressure • Concussion / confusion • Coughing or throwing up blood • Diculty breathing • Disorientation or diculty speaking • Fainting, loss of consciousness or unresponsive (won’t wake up) • Fever over 100.4 degrees Fahrenheit (38 degrees Celsius) in children younger than 2 months or with underlying conditions • Fever accompanied by a rash • Overdose of any type of medication • Seizures • Slurred speech • Sudden dizziness or loss of coordination • Sudden numbness or weakness • Swallow a poisonous substance such as laundry pods • Traumatic head or eye injury • Wounds that are large, deep or gaping and/or will not stop bleedingShould you drive to the emergency department or call 911? Always call 911 if you think your child is having a life-threatening medical emergency. IntheUnitedStatesandCanada,theocialemergencytelephonenumberis911for anypolice,reormedicalemergency.To see the full list of Phoenix Children’s Emergency and Urgent Care locations, visit: phoenixchildrens.org/waittimes. Please check with your specic school for their requirements and updated information each school year. The Deer Valley Unied School District oversees the local public primary and secondary schools in Phoenix.General guidance for immunization requirements is provided by the Arizona Department of Health Services. Please click here to access additional details.Children who are younger than 8 years of age and are shorter than 4 feet, 9 inches (145cm), must be properly secured in a safety or booster seat as required by Arizona law. The following guide has four (4) stages for parents to help you navigate proper car seat safety. Back to School: Immunizations Required for EntryWhere to Go for Your Child’s Care: Choosing When to Take Your Child to a Pediatrician, Urgent Care or Emergency Department (cont.)
11Stage 1: Rear Facing - Birth to minimum age 2, but age 3 to 5 is better. Children must be rear facing at this stage of development. Why? All car seats are crash tested for a forward impact as this is the most common type of crash. In a forward impact, the child’s head, neck and back are supported by the child restraint during the rst and most intense phase of the crash. Why is that important? Not until a child is more than 2 years of age are the bones of their neck starting to be strong enough to resist the massive amounts of force experienced in a car crash as their neck tries to keep their disproportionally large heads attached to their bodies. The absolute minimum age at which a child should be turned forward facing is 2 years old, which is the age many state car seat laws are now requiring. It is best if they remain rear facing to the upper rear-facing height/weight limit of their child restraint seat. Once the child outgrows the rear-facing seat, they are ready for a forward-facing seat. Stage 2: Forward Facing - Minimum age 2, better is age 3 to 5 years old. At this stage, children are ready for forward-facing. Children should remain in a forward-facing harnessed child restraint to the upper limits of that restraint. Once a child outgrows their conventional 5-point harness system, a belt-positioning device like a RideSafer® vest or booster seat is recommended by National Highway Trac Safety Administration (NHTSA) and American Academy of Pediatrics (AAP). Stage 3: Belt Positioning Device - Typically starting at age 4 or 5 until 8 to 12 years old. Proper use of a belt positioning device reduces the risk of serious injury. It is recommended that children be in a belt-positioning device (booster seat or RideSafer®) until they can properly t the vehicle’s seat belt, which is typically more to do with height than age or weight. Stage 4: Vehicle Seat Belts - Typically, between ages 8 and 12, when a child reaches the height of 4’ 9″ (145cm) and can pass the 5-step t test. Once they pass the 5-Step Seat belt Fit Test, children should be restrained with a lap-shoulder seat belt. Children should remain in the back seat of the vehicle until they are 13 years old. To be sure, do the 5-Step Seat belt Fit Test to determine if your child can properly t the vehicle’s seat belt. 5-Step Seat Belt Fit Test 1. Shoulder belt crosses between shoulder and neck. 2. The lower back should be against the vehicle seat. 3. Lap belt goes onto the child’s thighs. 4. Knees bend at the edge of the seat. 5. This is how the child rides for the entire trip.Car Seat Safety and Requirements
12Kids love to swim, and you want them to have all the fun they can. Unfortunately, small mistakes can lead to danger around the water for your child. When you learn the facts about kids and water safety, you can make all the dierence. For more information on water safety, please visit the American Red Cross website for helpful tips on water safety. Things to Know About Water Safety • Ensure every member of your family learns to swim so they at least achieve skills of water competency, including the ability to enter the water, get a breath, stay aoat, change position, swim a distance and get out of the water safely. • Use layers of protection, including barriers to prevent access to water, life jackets and close supervision of children to prevent drowning. • Know what to do in a water emergency – including how to help someone in trouble in the water safely, by calling for emergency help and CPR.Water SmartsTake these sensible precautions when you are around water (even if you are not planning to swim): • Know the limitations of the child or children you are supervising, including physical tness and medical conditions. • Never swim alone; swim with lifeguards and/or water watchers present. • Wear a U.S. Coast Guard-approved life jacket appropriate for weight, size and the water activity; always wear a life jacket while boating, regardless of swimming skill. • Avoid alcohol consumption. • Understand the dangers of hyperventilation and hypoxic blackout. • Know how to call for help.Understand and adjust for the unique risks of the water environment you are in such as: • River currents • Ocean rip currents • Water temperature • Shallow or unclear water • Underwater hazards such as vegetation and animalsPreparing for EmergenciesThe following actions will help your family avoid emergencies – and help you respond if an emergency occurs: • Pay close attention to any children you are supervising in or near water - be extra tuned when things get quiet. • Know the signs that someone is drowning – such as the child is quiet, hyperventilating or gasping, head is low in the water, remains upright in the water and not using legs. • Know ways to safely assist a drowning person, such as “reach or throw, do not go.” • Know CPR and rst aid.Water Safety and Drowning Prevention
13How to Make Water Safety a Priority • Even if lifeguards are present, you (or another responsible adult) should stay with your children. • Be a “water watcher” – provide close and constant attention to children you are supervising; avoid distractions including cell phones. • Teach children to always ask permission to go near water. • Children, inexperienced swimmers and boaters should wear U.S. Coast Guard-approved life jackets. Takespecicprecautionsforthewaterenvironmentyouareinsuchas: • Fence pools and spas with adequate barriers, including four-sided fencing that separates the water from the house. • At the beach, always swim in a lifeguarded area.Know the Risks, and Take Sensible Precautions - Even if You are a Strong Swimmer • Always swim with someone. • Do not use alcohol or drugs (including certain prescription medications) before or while swimming, diving or supervising swimmers. • Wear a United States Coast Guard-approved life jacket when boating or shing, even if you do not intend to enter the water.Summer brings many opportunities for fun and adventure, but in Phoenix, high temperatures may range from 107 to 113 degrees Fahrenheit (42 to 45 degrees Celsius), which can cause an increased potential for heat-related illness. For those participating in outdoor activities, following are some tips to make the most out of the warm weather in Phoenix and nd the balance to keep your kids safe from the sun’s harmful rays: 1. Seek ShadeThe sun’s rays are most powerful during the peak hours of the day, from 10 am to 4 pm. Plan outdoor activities in the early morning or late afternoon. Seek shade, or use an umbrella. It is important to remember that the sun’s rays reect o surfaces such as sand, rocks and water. 2. Use Sun Protective ClothingTightly woven fabrics or materials designed with ultraviolet protection factor (UPF) can protect the skin and minimize the amount of sunscreen needed. Hats are incredibly eective in keeping you cool and providing shade, especially hats with broad brims that protect the face, neck and ears. Neck coverings can provide additional protection. In addition, do not forget about your eyes — look for sunglasses with UV protection to shield them from harmful rays.Water Safety and Drowning Prevention (cont.)Summer Safety
143. Sunscreen and SunblockSunscreens and sunblocks are an excellent way to protect the skin from harmful ultraviolet damage. Choose a sunscreen with “broad-spectrum” coverage, meaning it protects against UVA and UVB rays. Sunscreens that are rated sun protection factor (SPF 30 or higher are the best. People typically use a fraction of the amount recommended, so be generous when applying sunscreen. Reapply every 2 hours and even more frequently if swimming or sweating. Young infants should avoid direct sunlight if possible. Mineral-based sunscreens block the sun’s rays and contain zinc oxide or titanium dioxide. These may be preferred for infants and young children, especially those with sensitive skin. Older children and teens frequently prefer wearing chemical sunscreens, which absorb the sun’s rays and do not leave a visible white coating. 4. How to Manage a SunburnSunburns increase the risk for dehydration, so make sure your child is adequately hydrated. Apply moisturizers right after bathing. Applying petrolatum, a moisturizing cream or gel that has been stored in the refrigerator can be soothing. Over-the-counter hydrocortisone can be used to decrease inammation. After consulting with your doctor, consider ibuprofen for pain control and inammation. It is important to stay out of the sun until the skin is fully healed.In Phoenix, spring usually brings baseball games, time outside and enjoyable temperatures. Along with these activities also come pollen allergies that may interfere with your child’s ability to enjoy the outdoors. As summer approaches and temperatures warm up, many families look to outdoor water activities to beat the heat — and with summer, comes a new wave of seasonal allergies.Has your child had to miss out or leave an event due to constant sneezing, itchy eyes or runny nose? Have people constantly wondered if your child has COVID-19? Has your child’s asthma or eczema become worse, leading to more frequent doctor or hospital visits? If so, Phoenix Children’s Allergy & Immunology Clinic is here to help. Many of these allergic conditions can be avoided with more education on what your child’s triggers are and how to better manage them.Hay fever is known medically as allergic rhinitis Those with eye symptoms may also have allergic conjunctivitis. Symptoms include: • Itching in the nose, roof of mouth, throat and eyes • Sneezing • Stuy nose (congestion) • Runny nose • Tearing eyes • Dark circles under the eyesWhen these symptoms are present, our team can perform simple tests to determine which indoor or outdoor allergies are present. These can include testing the blood or skin testing. Common outdoor triggers based on skin testing patterns seen in Phoenix and Scottsdale include Bermuda grass, Timothy grass, Russian thistle (a weed), lambsquarter (a weed) and ash tree. In June, levels of ragweed and palo verde predominate outdoors. When you know what your child is allergic to, you can better avoid these triggers. Occasionally, no allergies are present on testing and other causes or testing is then recommended.Summer Safety (cont.)Environmental Allergy Information
15For accurate pollen and mold counts, Phoenix Children’s Allergy and Immunology Clinic has partnered with Mayo Clinic Arizona to establish a program in which samples are collected from each location and reported to the National Allergy Bureau. Children dislike taking daily medications for their allergies. For some, mediation is not eective. So, in addition to prescribing medications, we also oer allergy shots to help provide long term relief and “tolerance” to prior allergens.Expanding access to allergy and immunology carePhoenix Children’s Allergy & Immunology Clinic has expanded to the East Valley and Avondale. Both locations oer treatments for a variety of conditions, including allergies (seasonal, animal, food and medications), asthma, eczema, immune deciency and more. Allergy testing and allergy shots are also available at these locations.Please call 602-933-4063 to make an appointment for your child.Thank you for choosing Phoenix Children’s for your medical care. When you or your child are in the hospital or seeing a specialist, we know that medical bills can be a concern. We’re here to help make paying your bill as easy as possible, so you can focus on getting well. Billing FAQs Find answers to the most frequently asked questions (FAQs) we get about medical billing at Phoenix Children’s. Insurance Plans We Accept View the health insurance plans accepted by Phoenix Children’s. We also explain our cost share and healthcare sharing policy. Visit phoenixchildrens.org/your-visit/billing-nancial-assistance to learn more about Phoenix Children's Billing and Financial Assistance. Or you can reach us at: Customer Service: 602-933-8700 Monday – Friday: 8 am to 5 pm, MTEnvironmental Allergy Information (cont.)Billing & Financial AssistanceFinancial Counseling: 602-933-2000 Monday – Friday: 7 am to 6:30 pm, MT Saturday – Sunday: 8 am to 4:30 pm, MT
161919 East Thomas RoadPhoenix, AZ 85016602-933-1000Toll Free: 888-908-5437 (KIDS)