Return to flip book view

2025VOLUNTEERHANDBOOKmonsupeninsula.org.au

We acknowledge the Traditional Owners andCustodians of the land, the Bunurong People ofthe Kulin Nation, on which we work and operateour volunteer program.We recognise their continued connection to theland and waters, and thank them for itsprotection since time immemorial.Aboriginal and Torres Strait Islandersovereignty was never ceded, this continentalways was and always will be Aboriginal land.MONSU Peninsula would like to pay our respectsto Indigenous Elders past, present andemerging.

4681012161720TABLE OFCONTENTSYour Journey Starts HereMONSU Peninsula Volunteer &Leadership OpportunitiesGetting StartedUpskilling and Setting GoalsRequirements and ResponsibilitiesVolunteer PackRewards and RecognitionPolicies and Procedures20Feedback

4YOUR JOURNEYSTARTS HEREBecoming a volunteer has a range of benefits,and displays attributes of motivation,resourcefulness, and leadership to prospectiveemployees. During your time with MONSU Peninsula, youwill develop valuable skills, whilst facilitatingprofessional networks.But at the heart of our program, we are about community. Supporting and celebrating our MonashPeninsula community, as well asdeveloping and creating our own as ateam is our core value.

Welcome to MONSU Peninsula’s volunteer community!Volunteering with us is not only an amazing way tolearn some new skills, it is also a wonderfulopportunity to make connections with otherstudents, as well as a meaningful difference to thestudent experience on campus.This handbook breaks down the opportunitiesavailable at MONSU Peninsula as a volunteer. Itprovides you with an outline of different volunteeropportunities, as well as general information andbenefits regarding our program.5Your MONSU Crew

6Events TeamEvents TeamWelcome CommunityWelcome CommunityF+B(Food & Beverage)LeaderF+B(Food & Beverage)LeaderWithin the MONSU Peninsula Volunteer & Leadershipprogram, there are a numberof different streams you canenter, depending on yourinterests. Below is a breakdown of thedifferent areas you can enter,including the skills you canexpect to acquire along yourjourney. Hover over the mind maps formore information. SocialMONSU PeninsulaVOLUNTEER +LEADERSHIPOpportunities 2025

CommunityCommunityGardenCollectiveCommunityGardenCollectiveBreakfast BarLeaderBreakfast BarLeaderWelfareAll-Access7Welfare CrewWelfare CrewStudent VoiceChampionStudent VoiceChampionFresh FoodMarket LeaderFresh FoodMarket LeaderFood Co-opLeaderFood Co-opLeader

8Once all of these elements are completed , you are automaticallyaccepted into the MONSU Peninsula Volunteer program. A complete application includesCompleted application formEvidence of your enrolment at MonashUniversityA Volunteer Working With Children Check(WWCC)Food Safety Certification (Social, Welfare &All-Access streams GettingStartedSo how does it all work?Apply!InductionBefore you commence, you will beinvited to join us for an induction. This willallow us to cover all the basis so that youwill know all you need to for you first dayas an official MONSU Volunteer!

9First DayLogging hours & rewardsIf you are in the Social, Welfare, or All-Access streams, we will start emailing youregarding upcoming events to see if youare available to help out. When you opt in for your first gig, we willmake sure your volunteer pack is readyfor you for when you arrive. Volunteer packs are also available forstudents in the Community stream, andwill be handed out to them when theyattend their first meeting. From your first day as a MONSU Volunteer, you willstart earning rewards! From that essential free coffeeevery shift, to gift vouchers, cool gear, and memorableevents, there is so much to get out of your experienceEvery hour you volunteer counts, so be sure to logthen after every shift.. We have an easy online formfor you to complete so we can keep track.

10Did you know, 85% of students say increasing skills is one of themain reasons they volunteer at University*?We know when you are finished on yourjourney with us, you want to be able toshowcase all the awesome skills andexperience you’ve gained to your potentialemployers!This is why we want to help you in not onlysetting those goals, but providing you with thesupport you need to achieve them.The skills you can achieve are outlined in theposition descriptions for each stream. Upskilling +Setting Goals*USASA, 2023

11While these skills are already outlined inour roles, if you have specific goals youwould like to achieve from volunteering,we are always happy to sit down with youto discuss them. MONSU PENINSULAVOLUNTEERING SKILLSCommunicationNetworkingTeamwork &CollaborationManagementProblemSolving &CriticalThinkingInclusivity &CulturalAwarenessCustomer Service& SupportAdvocacyCommunityEngagementPublic SpeakingResilience & Emotional IntelligenceWe are always available to find time to discuss the uniqueaspirations you have for your volunteering experience.

12Evidence of your enrollment atMonash PeninsulaA volunteer Working withChildren CheckFood Safety Certification (notrequired for volunteers exclusivelywithin the Community GardenTeam)Requirements +ResponsibilitiesAs stated in our ‘Getting Started’ section, as well ascompleting the application form, volunteers must alsoprovide the following; If you require any assistance inorganising your documentation,please don’t hesitate to contact ourservice desk hello@monsupeninsula.org.auPlease note, while Monash Universityrecommend a Volunteer Module, ‘Monash Foundations of Volunteering’ forstudents interested, it is not a prerequisitefor volunteering with MONSU Peninsula.

Safety management systems are developed,implemented and continuously reviewed foreffectiveness.Resources, including safe equipment and training isprovided to manage safety.Risks are eliminated wherever possible.Consultation is undertaken with management,volunteers, and employees on the development,implementation and refinement of our OH&Ssystems and programs.Provide and maintain a safe work environment forstaff, volunteers, contractors and visitors.Implement policies and procedures to effectivelyInvestigate and report on all incidents, includingnear misses.Monitor our team’s OH&S performance and strivefor continuous improvement.13We, as an organisation have a responsibility andduty of care regarding our volunteers andcommunity here at MONSU Peninsula. While we love creating fun events and serving upa free feed, we need to ensure all of this is donein a safe and healthy way.MONSU Peninsula’s responsibilities include

14Ensure you only perform the duties you areassigned on the day. Some equipment requiresauthorised use, supervision, or number ofvolunteers to operate safely. It is important that youfollow these kinds of instructions to ensure yoursand your team's safety.Participate in OH&S training, consultation andinitiatives to improve health and safety.If you see witness a potential hazard, please notify astaff member or team leader immediately. MONSUPeninsula are responsible for the safety of events,its participants and volunteers. MONSU Peninsula Volunteer’sResponsibilities includeAs a MONSU Volunteer, you will become anidentifiable presence on campus as a representativeof our community. Whether you are seeking a leadership role, or if you arewanting to help create a fun, inclusive campus throughour programs, your role will come with certainresponsibilities you need to be aware of.TIPIf you are uncertain ifsomething is aproblem or not, it isalways best to saysomething.

15Be respectful to other staff, volunteers, studentsand external stakeholders. Issues regarding behaviour that is not deemedacceptable or appropriate by University or ourorganisations standards, you must report this toMONSU Peninsula immediately.Have an understanding of ours and industrystandards when it comes to the expectations androll-out of programs and events.Do not perform any illegal acts (generally speaking,don’t do it. But for the purpose of this document,we also don’t want you to do it during yourvolunteering).If you have your circumstances change and youneed to discuss changes to your shifts or role,please advise the Student Experience Coordinatorat the earliest opportunity.If something occurs that makes it difficult oruncomfortable for you to continue within your roleor volunteer stream, please inform the StudentExperience Coordinator at the earliest opportunity.If you have any questions regarding the following,please contact the Student Experience Coordinator.hailey.ruhland-phelps@monsupeninsula.org.au

16MONSU PeninsulaVOLUNTEER PACKAfter you sign up and put your hand up for your first gig, you willbecome an active member of the team. To celebrate, you willreceive your own exclusive MONSU Volunteer Pack.These items will make up your uniform. Please take care of them as youwill be required to wear them during each volunteer opportunity. We also recommend that you wear comfortable shoes and clothing assome events may require you to work with food or carry heavy items.You are responsible for making sure your shirt is clean at the start ofevery shift. If there are any issues regarding this expectation, we aremore than happy to discuss it with you if required.A MONSU Volunteer T-ShirtA Lanyard with your name tagBadges (these will depend on which stream/role youhave opted for)Volunteer HandbookThe pack includes

17MONSU Peninsula’s Volunteer and Leadership program is aboutcelebrating you and our community. So much of what we create and do is not possible without our volunteers,and we want you to know it!We have redeveloped our rewards and recognition program for volunteers so you never forget how integral you are to what we do on campus. Rewards +RecognitionThis program now includes:A coffee voucher for every shift completed.A reward structure based on the number of hours youcomplete during your tenure as a volunteer.Rewards based on your commitment to your role andprogram participation.Recognition badges for achievements throughout theyear.Volunteer appreciation events to celebrate the end ofsemester one and two.‘The MONTEES’ (MONSU’s Team Empowerment & Engagement Awards)!

18Invitation to The MONTEES$15 voucherReward ChartOur basic rewards structure is based on student’s completing everyconsecutive 5 hour block. Volunteers can choose between option 1 or 2from the rewards selection.hourscompletedoption 1. option 2.5 hoursInvitation to End of Semester Celebration Event 2025 Acknowledgement of ContributionCertification10 hours15 hoursMONSU hatMonash University T-Shirt20 hours25 hoursMU Keepcup 30 hoursMONSU Hoodie35 hours40 hours$50 MSA Training &ProfessionalDevelopment Voucher45 hours$50 Monash BookshopVoucher50 hoursMONSU Varsity Jacket55 hours$70 Monash BookshopVoucher$20 voucher$25 voucher$30 voucher$35 voucher$40 voucher$45 voucher$50 voucher$55 voucherMU Large TumblerororOR$40 General PublicVoucher

19BadgesBadges are rewarded to volunteers for the following reasons -Engage in a leadership role within their teamPerform consistently throughout the semester within anongoing program (e.g. volunteer at every Grill & Chill,Food Co-op Cafe, Wellness Lounge, etc.)Achieve monument hour brackets (20 hours, 35 hours, 50hours)These badges can be worn on yourlanyards or tshirts as part of youruniform.Appreciation Events & AwardsEnd-of-Sem Appreciation EventsThese are thrown at the end of semester one and semester two. Werecognise you have a huge commitment to your studies, so we reallyappreciate the time you dedicate to volunteering with us. This is our wayof giving something special back for all your hard work.The MONTEESThis will be our inaugural awards event in 2025 for our studentrepresentative, committee members, and volunteers. It is anopportunity to congratulate you on your achievements, as well as achance for you to nominate your peers.

20Policies +ProceduresA list of our policies and procedures can be found on our website. Itis recommended that students familiarise themselves with therequirements outlined by this document, as well as their WWCC,and Food Safety Practices.MONSU Peninsula is committed to running safe and respectfuleventsFeedbackTo ensure the continual improvement of this program, your feedback isvital.We encourage you to reach out to us at any time regarding yourexperience and ideas relating to this program.We will also be sending out surveys for our volunteers to completeregarding their time in the program. We hope that you will completethese in order to help us build on this experience for yourselves andfuture volunteers.

monsupeninsula.org.auNo one person can change the world, but one and one and one add up.Sylvie Guillem