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Patented Real-Time Communications Solution
Voice Enables Any Website or Mobile App
Real-Time Conversations Right at Your Finger Tips
Introducing TACTAL
Embeddable Call Buttons
When you consider the magnitude of web searches taking place online, your website is one your most
strategic assets. Imagine, if your customers and prospects could seamlessly call you while browsing your
website. . . The result would be more calls, more sales, and increased customer satisfaction.
Worldwide Toll-Free Call Button
Customer clicks - Your phone rings
It’s That Simple!
Most First Interactions with a Brand Take Place Online
Making it Easy For Your Online Customers to Call You
 Rediscover your website as a powerful tool to boost call volumes & drive 
direct sales
 Expand global reach and engage with more prospects and customers with web-
based toll-free calling solution
 Bring customer support instantly to your clients & website visitors, anywhere in the 
 Respond to the growing demand of mobile users 
 Save time, increase productivity, and reduce operational expenses
 Integrate caller profiles and session data with your CRM solution
 Improve marketing ROI with caller analytics
 Transform the customer experience and improve satisfaction through customized visual IVR menus that address customer 
needs and eliminate multiple call handoffs and caller frustration
 Maintain a seamless and secure connected experience that keeps customers online and uses real-time session data to 
increase call handling efficiency and improve customer satisfaction
 Communicate instantly with prospects during their highest level of interest, while keeping them engaged with your content
 Reduce website abandonmentimprove conversion rates, and enhance customer satisfaction by offering real-time online 
Changing The Status Quo of Customer Engagement
Patented Technology is Reinventing How Companies Interact with Customers Online
Really Do Matter
Today, Customer Experience is the Most Powerful Differentiator in Business

Patented Visual IVR Solution (VIVR)
“Thank you for calling ABC Corp. Please press 1 for English or press 2 for Spanish”
“Please listen carefully as our menu options have changed. Press 1 for account
info, press 2 for …”
“Press 1 if this is a commercial account, 2 for personal accounts”
“Press 1 for sales, 2 for support or 9 to repeat options”
Turn this:
Extend the Capabilities of DTMF and Speech IVRs
Into this:
The Simple Interface That Let’s Your Customers Get to the Right CSR Faster
Connect 90% faster to the right CSR improving the
customer experience
Reduce toll-free and toll charges, costs of misdirected
calls, and call handle times
Simplify the CX without making costly changes to your
existing IVR system
Create directories and sub directories with specific
Out-Of-the-Box solution with robust set of APIs/SDKs
for customization, if required
VIVR integrates with existing speech & touchtone IVR
solutions without costly rips or replacements
Seamlessly Engage With Customers at Every Stage of Their Journey
In today’s increasingly mobile and web centric world, TACTAL enables businesses to leverage their internet presence
by adding a patented call button with visual navigation to their website or app that allows customers and prospects
to instantly and securely connect and talk to the right CSR, while remaining engaged with the content.
Worldwide Toll-Free Call Button with visual navigation can be added to websites, apps, email signatures, and e-marketing
campaigns for customers to instantly connect to your business while remaining engaged with the digital content.
Visual IVR Menu guides inbound callers to a web-based support experience that seamlessly connects customers to
support/sales specialists that can solve their problem/inquiry on first contact.
Intelligent Call Routing to specific representatives, departments, or offices around the world, based on time of day/week,
native language, geo-location, agent skill set, and other select criteria.
Powerful Analytics to leverage new data pipeline for strategic insights into caller behavior to optimize marketing campaigns
and increase ROI.
Call Queue with visual notification of where you’re at in queue, enables CSRs to answer more calls than lines or agents available
and holds them in queue until an agent is ready to take their call.
Highly Versatile Admin Portal with user friendly dashboard for account management.
CRM/Contact Center Integration enables businesses to leverage customer profiles and caller session data for faster problem
resolution and superior service.
Mobile Visual IVR takes any call flow and presents it visually to smartphone users via their screen. Customers are able to see
and click through the menus rather than having to wait to hear them.
End-to-End Encrypted Calling provides secure communications to protect your sensitive information and that of your
Create a More Engaging Customer Service Environment
H o w   D o e s   I t   W o r k ?
 Patent protected, WebRTC/VoIP solution for website visitors and mobile users
 Out-of-the Box VIVR solution that seamlessly integrates into business environment
 Easy to setup, manage, and embed into corporate website and/or mobile app
 End-to-end encrypted calling structure for secure communications
 No equipment to purchase, no infrastructure to support 
 No downloads, plugins, logins or pre-registration required
 Does not require expensive IT support
 Works with DTMF and speech IVRs, legacy TDM, IP- PBX, and CRM/Contact Center solutions
 SIP to SIP or SIP to PSTN
 Highly scalable, flexible, and secure WebRTC solution
 Robust set of APIs and SDKs tools
Connect with Patented Menu Driven Interface
 TACTAL can be integrated into existing CRM/Contact Center solutions via our APIs to leverage existing customer profiles for 
faster, more personalized service.
 Current toll-free service provider and associated numbers do not change. However each time a customer clicks the toll free call 
button, businesses will realize significant savings with expanded reach.
1-800 numbers revolutionized the way consumers connected before the digital age; today
TACTAL is reinventing the way customers engage online
Today, almost all aspects of business are done through digital touch points. Enhance your customer experience by providing visually
guided menus on your website or on your customer’s smartphone. TACTAL’s Visual IVR provides your customers and prospects with 
a convenient menu driven interface that enables customers to quickly select the options they need, saving them time and you money.
TACTAL Empowering Your Company with More Tools to Engage

Corporate Websites
Mobile Apps
Banner Ads
Press Releases
E-mail Signatures
Email Blasts
Promotional Materials
Allow Your Customers & Prospects To Call You!
ADD Call Buttons To
Digital Marketing
Add live TACTAL call buttons to promotional materials
to boost call volume, engage better with customers &
prospects, and increase sales
Customers and prospects remain engaged with the
promotion while calling
Track success of marketing campaigns and who is
responding to promotions
Increase marketing ROI with improvement of campaigns
based on new data pipe line
From data to decisions with TACTALs powerful analytics
Harness the Power of Data to Increase Marketing ROI
Customer Clicks - Your Phone Rings – It’s That Simple
It’s Time to Say Goodbye to Website Redirects
A n a l y t i c s = A g i l i t y
Analytics Dashboard Provides Real-Time Data and Powerful Analytics
Caller Location
Time to Answer
Call Duration
First Time Caller
Session ID
Calls per Day
IP Address
Calls in Queue
Mobile/Web Call Ratio
Browser Type
Peak Calling Time
Plus Much More
Provide Greater & Faster Insight
Through Data Visualization
Leverage New Data Pipeline in Real-Time
Boost Call Volumes & Increase Sales
Improve Marketing ROI
Access New Markets (Worldwide)
Enhance Customer Experience
Reduce Operating Costs
Call Origination Points
Customer Case Study
Auto Europe is an international car rental services provider based in Portland, ME that
focuses on delivering white glove service to its customers around the world. There are over
20,000 locations in 180 countries with three major call centers that provide 24/7 assistance..
Improve the customer experience while reducing costs
Reduce website abandonment and increase conversion
International toll-free numbers are limited and very costly
Website customer support experience using chat negatively
affect sales and service quality
Unable to support customers from countries that do not
support toll-free calling
Customers outside of U.S. must scroll through list of toll-
free and toll numbers to find contact information
Limited customer data captured from inbound calls
Inability to identify new sales and upsell opportunities
Auto Europe Achieves Better Global Customer Service and Reduces Costs with TACTAL
TACTAL gives our customers a convenient way to reach us
whether they are making a reservation in the U.S. or
traveling around the globe. This solution makes it easy for
us to deliver the highest level of customer service.”
- Imad Khalidi, CEO, Auto Europe
Sales/Support Challenges Before TACTAL
The Results with TACTAL
Auto Europe eliminated their online chat feature after 1 week of implementing
TACTAL. They immediately saw a significant increase in worldwide call volumes/sales,
lower operating costs, and more direct accessibility to the right CSR from callers in
150+ countries with TACTAL’s worldwide web-based toll-free service
Enhanced customer satisfaction and brand loyalty with real-time
Reduced website abandonment rate, elevated call volume, and improved
conversion rates
Expanded global reach and improved sales with web-based toll-free
button on website and app
Increased accessibility of sales and support teams
Improved first call resolution and CSR productivity
Immediate and substantial savings on telco costs, shortened average hold
times and reduced call durations
Enhanced data capture and analytics engine improved marketing
campaigns and upsell ability
Smart call routing based on caller geo-location/native language reduced
call hand-offs and streamlined service
About i-Comm Connect
U.S.: #8,520,661 Granted August 27, 2013
Filing Date: December 20, 2005
Japan: #529781 Granted June 21, 2013
Canada: #2,633,648 Granted June 23, 2015
EU Application: #06839416.2
I N N O V AT I O N . V A L U E . E X P E R I E N C E .
i-Comm Connect is a SaaS solutions company with a mission to transform the customer service industry through innovative products
that allow businesses to seamlessly engage, convert, and retain customers at every stage of their online journey. As a market leader
with global reach, our focus is on developing cutting-edge WebRTC/VoIP technologies and driving the shift to innovative online
customer engagement solutions.
ABSTRACT: The present invention includes both a system and a
method for communication over Internet protocol. In its various
embodiments, the system and method of the present invention is
particularly well suited for communication via VoIP between a user
and a recipient, wherein the recipient is a host or a representative of
a host. For example, a recipient could be a customer service or
client relation's specialist employed by a host company. According
to the present invention, the host is responsible for providing
communications means to the recipient. In particular, the
communications means are embedded within a host web page
accessible to the user, such that the user can directly communicate
via Internet protocol to a selected recipient or representative of the
Re-imagining Customer Communications