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RESIDENT ENGAGEMENTSTRATEGY SUMMARY2024VISTA102-113 VALETTA HOUSE

ContentsStrategy OverviewInformConsultReviewFire Safety Equipment in your buildingMandatory OccurrencesFurther Information02040607101201

InformWhat information wewill give to residents andbuilding ownersConsultWhat we will ask youropinions on and how wewill gather & use themReviewHow we will manage,measure and reviewyour engagementStrategyOverviewWhat is covered in this ResidentEngagement Strategy Summary01The Building Safety Act 2022 (BSA) has established a range of duties relating to the occupation and management of Higher RiskBuildings (referred to as HRBs). HRBs are broadly residential buildings which are at least 18m or 7 storeys in height.The BSA duties are owed by Accountable Persons (APs). There can be more than one AP for a building, however the BSA requires a PrincipalAccountable Person (PAP) to take the lead on BSA matters in order that there is a single entity with overall BSA responsibility.The BSA requires the PAP for an HRB to prepare a strategy for promoting the participation of relevant persons (residents of the higher-riskbuilding who are aged 16 or over and those wo own residential units in the building) in the making of building safety decisions. This is called aResidents Engagement Strategy.Harland (PC) Limited is the PAP for the building. References to “we” or “us” in this document are references to the PAP. ResidentialManagement Group Limited (RMG) is the managing agent for the PAP. On behalf of the PAP, RMG will work with all stakeholders to helpdeliver on the content of this strategy.In this strategy, we will tell you how we will engage with you to help make sure your building is safe by doing the following:

This is some of the information we will provide about decisions relating to the management of your building:InformWhat information we will give toresidents and home ownersFire SafetyInformationWe will provide Fire Risk Assessmentsand the Fire Safety Plan for yourbuilding. We will tell you when we’redoing fire door safety checks in yourbuildingWe will inform & consult youabout building works that directlyaffect you, maintenance &proposed changes to buildingmanagementBuilding WorkDefects to Life Saving SystemsYou will be notified within 24 hrswith timescales for repairsResponsibilitiesWe will set out the responsibilitiesof residents and landlords inrelation to the safety of yourbuilding02

InformHow we will communicate informationto residents and home ownersBelow is all the ways we commit to communicate with you:Notice BoardsLook out for messages on thenotice board in your buildingBy PostIf you have opted to receivepaper communicationPortalsWe will post notifications toour online customer portalDevelopmentManagerThrough usual contact withyour Development ManagerEmailIf you have opted to receivecommunication by email03RMG’s WebsiteRefer to RMG’s website forinformation on building safety

ConsultWhat we will ask your feedbackand opinions onWe will ask for your opinions about key building decisions that impact you in one or all of the following ways:Significant Risk Significant DisruptionDecisions that have a significantimpact on your safety. For example, decisions relatingto fire compartmentation or thefire action plan. Significant CostWork that needs to becarried out on yourbuilding that comes at asignificant cost or isunbudgeted.Building work that is likelyto be very disruptive. Forexample, work that is noisy,prolonged or requiresaccess to your home. 04

Your opinion matters to us, because it will help us to make the best decisions to ensure that your building is safe to livein.We will sometimes contact you to ask your opinion on a specific key building decision. This will often be in the form of ameeting with your development manager or a survey, either via the portal or in the post. Your opinions will be reviewed and taken into account before key decisions are made, and may influence things such aswhen the work is carried out or the scope of the work. We will feedback to you via post, email or the portal, to tell you about any changes or decisions made as a result of youropinions. Timescales for submitting your opinion, and for us to provide feedback will depend on the situation, but will be set outwhen we first contact you to ask for your opinion.This is how we will collect and use your opinions on building safety decisions:ConsultHow we will gather your feedback SurveysPortalsVisits & meetings withyour DevelopmentManager05

ReviewHow we’ll measure andreview your engagementWe will measure and keep under review the effectiveness of this strategy. We will report back on our findings andprogress to all residents and homeowners of higher risk residential buildings. We will measure:Overall satisfaction that wekeep residents &homeowners safe in theirhome.Number of buildingsafety issuesreported.Number of complaintsreceived aboutbuilding safety.Number of residentsstating that they knowwhat to do in a fire.We will measure the above by communicating with you in the ways set out on page 3 of this document.The results may lead us to update this strategy and make changes to the ways we engage with you in the future.06

Fire SafetyEquipmentWhat fire safety equipment can be found in yourbuilding and how we ensure it is well maintainedThe Responsible Persons are required to carry out safety checks on the following assets in your building: Dry/WetRisersFireExtinguishersEmergencyLightingFire AlarmEquipmentSmokeVentsSmokeDetectorsApartmentDoorsFire FightingLiftsFire Doors07The Fire Safety (England) Regulations 2022 have introduced additional requirements in relation to audits andchecks to ensure and enhance the fire safety of high rise residential buildings. The Principal Accountable Personis also required to produce a Resident Engagement Strategy.

Provide FloorplansEnsure wayfinding signs are in placeAsset testing is carried outEmergency Plans are providedFire safety tips are communicatedResident Responsibilities charter is providedOur commitment to provideinformation and updates on assetsBelow is a list actions we commit to, in order to keep your building safe:Annual Residents MeetingAnnual survey conductedPlatform provided for continuous feedbackBi-annual newsletter circulatedLive issues notification and reportingDigital noticeboards: Assist inrecommendation and installation Fire SafetyEquipment08

MandatoryOccurrences What we will provide to residents and homeownersin the event of a mandatory occurrence.10The Building Safety Act places a duty on the principal accountable person to implement a Mandatory OccurrenceReporting system. An incident is classified as a Mandatory Occurrence if it relates to the risk of fire spread or structuralfailure of the building and without remedy would be likely to present a risk of a significant number of deaths, or seriousinjury to a significant number of people. Any Mandatory Occurrence Events must be reported to the Building SafetyRegulator (BSR) by an AP or PAP. The BSR is an independent body introduced to secure the safety of people in and around buildings and to enhancebuilding safety standards.A Mandatory Occurrence will be reported to you within 24 hours, as stated on page 2 of this document.What are Mandatory Occurrences? What happens when a Mandatory Occurrence arises?Once notified of a safety occurrence, the Building Safety Regulator will be informed as soon as possible and a full reportprovided to the regulator regarding the event within 10 days.This report will provide a detailed breakdown of the occurrence, who it affected, actions taken, lessons learned and howit will be prevented from happening again.

FurtherInformationHow to obtain further informationIf you need us to provide information in a different language or formatplease let us know at customerexperience@rmguk.com Our dedicated team will be able to arrange for this to be reissued to you.Accessibility OptionsHow to escalate a complaintIf you would like to make a complaint about a building safety matter, pleaseemail BSAcomplaints@rmguk.com You will find the full complaints procedure on your Building Safety Act(BSA) Information webpage.For more information about how we collect and store information in linewith GDPR when we ask for your opinions, please refer to our PrivacyStatement, which can be found on your portal.12i