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P R O  R A M M EIn theBlink of Al 24Making senseof Al in housingDigitaland DataThursday 5th December10.15-3.45pmBluefin Centre, LondonRegistration and refreshmentsWelcome and introductionsIan Wright, Founder and CEO, Disruptive Innovators NetworkTom Lancefield, Lead for Social Housing UK&I | SalesforceAI – review of the year and a look forward to 2025Andrew Burgess, DINs AI advisor in residence, Founder and CEO,Greenhouse IntelligenceIn this opening session Andrew will:Rise above the hype and froth to understand the things that really matterin the world of AILook at the key AI developments over the past 12 months, highlightingwhere AI have exceeded expectations and where it has disappointed.He will provide real examples of how AI has been deployed in business andhousing providers and the benefits this has brought.Finally, Andrew will look ahead to 2025, and beyond, and what AI mightbring us. He will consider the latest developments and also the likely risks, tohelp you decide how and when your organisation should be approaching AI.AI use case – AI and handling complaintsMadeleine Leathley, Head of Digital Transformation, LB BrentIn this lightning showcase Madeleine will showcase how Brent has been usingAI to deal with complaints and the lessons they have learned sinceimplementing it including:How and why Brent chose to develop an AI tool to respond to HousingcomplaintsThe ethical implications of using AI when interacting with residentsA demonstration of the AI toolAn exploration of potential future use cases across the council9:30am10:15am10:20am11:00am

I N T H E B L I N K O F A I 2 4Identifying and evaluating use cases for AI in housing – LOTI researchSam Nutt, Researcher and Data Ethicist, London Office Technology andInnovationIn this session with Sam we will hear about LOTIs research in discovering newuse cases for AI in housing and also explore the issue of data ethics whendeploying AI in your organisation.Comfort breakDesigning your housing AI strategyJon Cocker, CIO, Platform Housing GroupIn this session Jon will cover:Understanding Housing Sector Needs: How can AI be tailored to thespecific challenges in housing, with examples of PHG use cases.Data Quality as the Foundation: Good quality data is critical for AI success,what should you do?Automation with a Human Touch: AI can streamline processes, but weneed to ensure the human element remains.Ethical AI in Housing: Considerations for ethical AI use.Scaling AI with Future-Proofing: Designing a strategy that allows forscalability and future advancements and regulatory controls.Using AI to triage repairsEttan Bazil, Founder, HelpmefixIn this lightning pitch Ettan will cover:The Emergence of AI in repairs managementIntroducing AidennUse Cases and ChannelsData and GDPR for AI in RepairsResults and Examples of AI in Repairs ManagementLunchDIN/CT report – AI use cases in housing the key issues examinedCeri Victory Rowe, Director, Campbell TickellIn 2024 DIN and Campbell Tickell launched their 4th thought leadership reportthis time on the subject of AI and housing and the challenges andopportunities it would bring. Ceri will share with delegates the key findings ofthe report and the lessons housing leaders can take away. 11:20am12:50pm11:40am12:00pm12:35pm1:35pm

I N T H E B L I N K O F A I 2 4AI - Building AI Literacy and Capability for Leaders and teamsLucy Pitt, Co-Founder @UptakeaiAndrew Whyatt-Sames, Co-Founder @UptakeaiThis session addresses three key questions that line management will soon beasking, using these to demystify AI strategy and provide clear, tangibleactions. Each question is paired with a practical demonstration of an AI tool toillustrate its real-world impact, followed by a discussion of the strategicimplications. This approach not only clarifies how AI aligns with organisationalgoals but also equips leaders with actionable steps to integrate AI effectivelyand responsibly.Key Learnings:Mastering AI Literacy: Discover why AI literacy is the new essential skill andlearn how foundational knowledge empowers leaders to manageperformance fairly, inspire team confidence, and lead with clarity in an AI-driven world.Empowering Decisions with a Clear AI Stance: Understand the strategicpower of a well-defined AI stance that gives managers the insight to makeconfident, consistent decisions, from hiring practices to daily operations,while reinforcing organisational values.Driving Innovation Through a Responsible Use Framework: Experience howa trusted framework for AI use encourages forward-thinking innovation,balancing the freedom to experiment with a commitment to ethics andaccountability, ensuring AI remains a trusted tool for growth.Comfort breakLessons for building AI into your businessDan Taylor-Watt, former BBC Digital Product Lead, BBC Sounds andiPlayerHaving designed and implemented large scale digital services at the BBCincluding BBC Sounds and the iPlayer Dan Taylor-Watts attention has nowturned to the role of AI in business and his lessons from delivering digitaltransformation can be applied to this technology. In this closing session Danwill cover:Some AI myths bustedImpacts of AI on business and the customer experienceKey ingredients of successful AI implementationsWhat not to do (some cautionary AI tales)Where he believes AI’s headed next Summary and close2:05pm2:05pm3:00pm