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Health Management | 24/7 Virtual VisitsWith a 24/7 Virtual Visit, employees and their covered family members of all ages can see and speak to a doctor anywhere, anytime on a mobile device* or computer.Connecting employees with 24/7 care, from virtually anywhere Doctors can treat a wide range of health conditions, from flu and pinkeye to migraines and more, and can even prescribe medication** as needed. 24/7 Virtual Visits may treat many of the same conditions as in-person urgent care, so it may be a good alternative option for employees and their family members of all ages — particularly in times when their primary care provider isn’t available. No appointments are necessary, and 98% of needs are resolved.1Fast, convenient care for $0 *Data rates may apply. **Certain prescriptions may not be available, and other restrictions may apply. ***The Designated Virtual Visit Provider’s reduced rate for a 24/7 Virtual Visit is subject to change.A way to help employees save moneyIn many cases, 24/7 Virtual Visits may cost less than in-person urgent care or emergency room (ER) visits.The cost is $0.***Average costs of receiving care at other locations:2$185 for an urgent care visit$1,700 for an ER visit

Contact your UnitedHealthcare representative for more informationPlease Note: Not all medical conditions can be treated through virtual care. The Designated Virtual Network Provider will identify any condition for which treatment by in-person Physician contact is needed. Benefits do not include email, or fax and standard telephone calls, or for services that occur within medical facilities (CMS defined originating facilities).*The Designated Virtual Visit Provider’s reduced rate for a 24/7 Virtual Visit is subject to change at any time. Data rates may apply.1 Based on internal analytics of UnitedHealthcare Employer and Individual (UNET platform) population for all providers, full year 2020. 2 Average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. The information and estimates provided are for general information and illustrative purpose only. Virtual Visits are not included with UnitedHealthcare’s Preventive Plan.3 Contracted 24/7 Virtual Visits provider groups may vary by state and are subject to changes dependent on state laws and regulations.The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.24/7 Virtual Visits is a service available with a provider via video, or audio-only where permitted under state law. It is not an insurance product or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.B2B EI9414146.3 5/23 © 2023 United HealthCare Services, Inc. All Rights Reserved. 23-2195374-AUnderstanding how it all worksMember cost-share is based on the benefit plan as follows:324/7 Virtual VisitsVirtual Care Services are Covered Health Care Services that includes the diagnosis and treatment of less serious medical conditions. Benefits are available only when services are delivered through a Designated Virtual Network Provider. Designated Virtual Network Providers can be located at myuhc.com®.Benefit plan 24/7 Virtual Visits benefitHigh deductible health plan• $0 — Deductible does not apply*• First dollar coverageCoinsurance and deductible plan• $0 — Deductible does not apply*• First dollar coverageCost-share plan• $0 cost-share (copay)• First dollar coverageThe 24/7 Virtual Visits provider groups we contract with are aligned with American Medical Association (AMA) and Federation of State Medical Boards (FSMB) guidelines. Contracted provider groups are currently operating in all 50 states and the District of Columbia.

Health Management | Primary Care Providercontinued Important things to know about selecting your PCPA primary care provider (PCP) is your health guide — someone who can help coordinate your care and supports you in achieving your best health.Your PCP:• Must be a general practice, family practice, pediatrician or internal medicine provider*• Must be an individual provider, not a medical practice**• Must be accepting new patients (if you are not a current patient)• Must be located in a town or city near where you (the subscriber) live or work• Can be selected for the entire family or each covered member can select their own A PCP is the doctor who knows you best — who understands your health history and health goals. They’re who you turn to first — for everything from routine care to prescriptions and more. And, since most PCPs offer virtual visits for primary care, you can choose to see them in person or from home. So, whether or not your plan requires you to have a PCP, it’s a good idea to choose one.See reverse side for instructions on how to select a PCP.*Some states allow you to choose a specialist, like an OB/GYN, as your PCP. Contact your employer for more information.**Some health plans may allow you to choose a medical group rather than a doctor as your PCP.

Follow these steps to choose your PCP1• Go to myuhc.com® (you don’t need to sign in)• Then select Find a Provider > Medical Directory then, Employer and Individual Plans. Not sure which plan name to look for? Check your open enrollment materials or ask your employer.2If prompted, select the year in which you will be receiving care (choose the following year if you are making open enrollment selections) — confirm the ZIP code for your search, choose People, then Primary Care, then select from any of the categories listed.3Scroll through the search results, and once you have made your selection, click on the provider’s name to locate the Provider ID in the lower right corner of the page. Select Copy or write it down — you’ll need it when you enroll.4If your selected PCP is associated with multiple locations, you can find the correct Provider ID by selecting Locations and then copying the appropriate Provider ID.And there you have it — choosing your PCP is the first step in the process to help manage your health. Be sure to schedule your first visit with your PCP. It can be a great way for your doctor to get to know you — and vice versa.Questions?For enrollment support please call 1-866-873-3903 or visit www.myuhc.comThis Guide is intended for individuals selecting a new plan (or) in open enrollment. Active members should log in to myuhc.com for assistance.Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.UnitedHealthcare Level Funded: Administrative services provided by United HealthCare Services, Inc. or their affiliates, and UnitedHealthcare Service LLC in NY. Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company or their affiliates, including UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.Stop Loss only: Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company of New York (in NY) and UnitedHealthcare Insurance Company (in all other states and DC).Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.B2C EI232089172.0 3/23 © 2023 United HealthCare Services, Inc. All Rights Reserved. 23-2083880-B

Pharmacy | Home deliveryLet Optum Home Delivery bring your medications to youWith Optum® Home Delivery, you can get a 3-month supply of your long-term medications. Plus, they are mailed to you with free standard shipping. Want more reasons?Skip the tripsYour medications can be delivered to your door. You don’t even have to leave home or wait in the pharmacy line.Save some moneyYou may pay less than what you do at in-store pharmacies. And, standard shipping is free.Stay on trackWith a 3-month supply, you may be less likely to miss a dose. You can even sign up for automatic refills.Pay your wayMake 1 payment upfront or split it up into 3 equal monthly payments with the Easy Payment Plan.We’re here when you need us Use the website and app any time to track orders, request refills, price medications and more. Pharmacists and customer support team are also ready 24/7.Ready for home delivery? Here are the ways to sign up.• myuhc.com® or with the UnitedHealthcare® app.• Or, ask your doctor to send an electronic prescription to Optum Rx.• Or, call the number on your member ID card.Get the lowest priceMembers who use home delivery save $10-12* on average per order when they use the drug pricing tool and fill with home delivery.Go online or use the UnitedHealthcare app to see what you can save.*2020 Optum Rx drug pricing tool cost analysis.continued

Frequently asked questionsIs Optum Home Delivery in my plan’s network? Yes, it’s part of your plan’s pharmacy network. Once I’ve enrolled in home delivery, how long will it take to get my medication(s)? Medications should arrive 2-5 business days after the pharmacy receives completed new and refill orders.Do I need to set up a home delivery account? Yes. Before we can ship your first order, you need to set up your UnitedHealthcare account and provide your payment method (credit card, debit card or bank account). Using your account, you can go online or use the app any time to place and track orders, check prices, and more.What is a long-term medication?Long-term medications are those you take on a regular basis. They may also be called “maintenance medications.” These may be taken for high blood pressure, cholesterol and depression, just to name a few.Can I use home delivery for any medication? Many drugs are available through home delivery. See which of your prescriptions can be filled through home delivery by going online or using the app. What is electronic prescription?It’s a way for your provider to send electronic prescriptions to Optum Rx. It is much faster than mailing and faxing prescriptions. Controlled substances can only be ordered by ePrescribe. Some exceptions apply.Can I set up medication reminders?Yes. Go online or use the app to check your profile and turn on email and phone notifications and reminders. How does the automatic refill program work?Go online or use the app to see and enroll eligible medications. Then, Optum Home Delivery will send your refills when it’s time. They will notify you before they ship and they’ll use your approved payment method on file. It’s that easy.How does the Easy Payment Plan work?Call the number on the back of your member ID card to place your medication order and ask for the Easy Payment Plan. We’ll split the cost for that order into 3 equal monthly payments that will be charged automatically to the payment method on file. When you make the first payment, we’ll ship the entire supply. Then, we’ll remind you before the other payments are due.Don’t wait.Sign up for home delivery today. Log in to myuhc.com or use the UnitedHealthcare® app.Or, call the number on the back of your ID card.Confused about health care terms? Visit justplainclear.com. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by UnitedHealthcare Insurance Company, UnitedHealthcare Services, Inc. or their affiliates. Health Plan coverage provided by or through a UnitedHealthcare company. Optum Rx is an affiliate of UnitedHealthcare Insurance Company.UnitedHealthcare and the dimensional U logo are trademarks of UnitedHealth Group Incorporated. All other trademarks are the property of their respective owners.B2C 08/22 © 2022 United HealthCare Services, Inc. All Rights Reserved. WF7872817