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TRANSPORT SOLUTIONSCleaning and Security Services

PASSENGER EXPERIENCE MADE CLEANER AND SAFER2TRANSPORT SOLUTIONS

Contents04WHO WE ARE05MESSAGE FROM OUR MANAGING DIRECTOR06OUR CAPABILITY OVERVIEW10OUR VISION AND OUR CREDO12OUR PEOPLE14EQUALITY, DIVERSITY AND INCLUSION18EXPERTISE IN TRANSPORT20OUR BESPOKE APPLICATION22SOCIAL VALUE24WHY CHOOSE US?16TRANSFORMING CUSTOMER EXPERIENCE3BIDVEST NOONAN

4TRANSPORT SOLUTIONSWho we areBidvest Noonan is a customer-focused services group. Our success has been achieved by designing and delivering solutions that provide exceptional quality and value for customers. With a reputation for setting high standards and achieving exceptional results, we look forward to building even stronger relationships with our clients.Our transport sector expertise allows us to design custom built solutions for the UK’s largest bus, coach, rail and tram operators.We take pride in using the best in class technology and having unrivalled expertise strengthened by our investment in the transport sector.

5BIDVEST NOONAN"Our transport network is critical to our country and our people help to keep this network running and protected at all times. We have continuously invested in our Transport Solutions and I am delighted to introduce you to our business unit.We have built the expertise, resources and infrastructure we need to provide world-class value and support to our clients. Many of the UK’s largest bus, coach, rail and tram operators rely on us to help them provide safe and confortable environments for their passengers.With the development of our transport solutions, we have everything we need to continue growing, innovating and improving for your business. Together, we will work in collaboration to design innovative solutions to enhance your passengers' experience and our impact on local communties and environment."Message from our Managing DirectorColin Marshall, Managing Director for our Transport solutions business unit, is a long-serving transport sector expert. Colin has a history of success in leadership positions delivering security and cleaning solutions to the largest rail and bus operators across the UK. £100 millionAnnual TurnoverTransport Solutions3,000+Excellently Trained Personnel in the Transport SectorRobust InfrastructureUK Wide Local Management TeamsTransport expertsManagement Expertise and Experience Within the Sector

6TRANSPORT SOLUTIONSWe have an extensive range of first-class cleaning and support services that we deliver to our customers each and every day. All of our solutions are tailored to our customers’ requirements and expectations.Our Cleaning Capability OverviewInternal Daily & Periodic CleaningSpecialist Deep CleaningExternal CleaningIn Transit CleaningStation and Stop CleaningDepot / WorkshopTrackside ActivitiesOce CleaningGrati RemovalCOVID Sanitation process & systemsBiohazard CleaningWinterisation

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8TRANSPORT SOLUTIONSWe deliver data-led security solutions to our customers in the transport sector. We use our data to intelligently deploy our highly trained professionals to deliver exceptional levels of security ensuring our customers’ operations continue to work seamlessly.Our Security Capability OverviewData Analysis and Shared IntelligenceUniquely Designed Risk Based Model (R.A.I.D)Live Tracking & ReportingOcers highly trainedSecurity teams equipped with the latest technologiesTurning ‘Traditional’ security into ‘Transformational’ securityBespoke Client PortalsExpertise knowledge of Rail Security legislation & compliance

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Our VisionOur vision is to be so important to our customers, so valuable to their business and provide experiences so good, we are always their partner of choice.Our CredoOur credo describes what matters most to us. We encourage every team member to factor these principles into the decisions they make. Being able to demonstrate that our business lives up to these principles is crucial to the way we do business.PEOPLE FIRSTEARNTRUSTADAPTIVE & AGILETHE BASICSIMAGINATIO NSOCIALVALUEOURCREDO11BIDVEST NOONANWe live our credo and our vision everyday

12TRANSPORT SOLUTIONSOur PeoplePeople First BusinessWe recognise that our people are our greatest asset. We put people first, helping them to achieve their own potential. We provide them with expert training and development to become specialists in their roles, unleashing their full potential. This allows them to achieve both personal and professional growth. We pride ourselves on being a friendly and flexible employer, whose people are proud to work for us and find their roles fulfilling and enjoyable. We regularly reward our teams through our reward and recognition scheme, internal teams and customers can nominate our front line operatives for the award following excellent performance.Supporting our PeopleThe skills, knowledge, and behaviours our people demonstrate are what make the dierence to our customers' satisfaction.It’s vital that we support them to obtain the right skills and knowledge from day one. Self-development is strongly encouraged in our business and we provide our people with access to a wide range of e-learning courses.We have partnered with Wrkit, which gives cashback and discounts o high street brands and many wellbeing benefits.We regularly reward our teams through our reward and recognition scheme. The Bidvest Noonan Annual Awards celebrates and recognises the outstanding people within our business.

13BIDVEST NOONANFast track career progressionOver 50% of our existing operational management team have progressed from entry levelAnnual Employee Survey82% of our people tell us they are motivated to ‘contribute more than is expected of them’

ED&IAt Bidvest Noonan, we have an unwavering commitment to equality, diversity, and inclusion (E, D &I) in the workplace. We want to make our people feel like they belong in the business, and that their opinions are heard. We are making it our goal to develop a more diverse workforce and a more inclusive workplace to make our teams stronger and more creative. Our ED&I CouncilOur ED&I Council has been created to seek engagement with our colleagues, ensuring that everyone in the organisation is able to input into the development of the Council and our own EDI strategy. A recent success of the EDI Council was to coordinate the work needed to enable us to become 'Investors in Diversity Bronze' award winners. Our ED&I PoliciesWe implement numerous policies to represent dierent aspects of EDI, aiming to eliminate discrimination, harassment, and victimisation in the workplace across 11 protected characteristics in line with the Employment Equality Acts 1998-2015. Our ED&I policies ensure our people are well supported, giving people equality in the workplace and a space in which to be heard and accepted.Celebrating women in the industryWomen make huge contributions to our business and our industry. We believe it is essential to have a diverse team when it comes to sharing ideas and creativity. That is why we are actively taking on the challenge of improving women’s uptake of current vacancies.We have been very successful at attracting talented women to join our business. They have fedback that their freedom to operate in an environment that is truly equal and diverse benefits them and the customers they work with.14TRANSPORT SOLUTIONS

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16TRANSPORT SOLUTIONSTransforming CustomerExperienceAt Bidvest Noonan, we are obsessed with customer experience. We strive to see the world from our customer’s perspectives, know their priorities, and exceed their expectations. We’ve been expanding throughout the UK, working with new customers & adding further value through innovative single service & integrated solutions aligned to our customers objectives.Within your sector, some of our current clients include and are not limited to:

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18TRANSPORT SOLUTIONSWE MAKE A DIFFERENCE FOR MORE THAN 1.5 BILLION JOURNEYS IN THE UK EVERY YEAR

19BIDVEST NOONANExpertise in TransportMy Bidvest Noonan Client PortalOur clients can take advantage of MyBidvestnoonan, our bespoke app that measures and monitors performance & key drivers 24/7.Rail Security ComplianceWe understand and have a wealth of experience in implementation and delivery of Rail Security compliance.R.A.I.DRisk.Analysis.Intelligent.Deployment is our unique risk based model that uses thousands of data points to analyse our deployment of security services.AwardsWe are an award-winning business. We were awarded Light Rail Team of the year 2020.Bidvest Noonan TrackThrough the use of technology, we bring to life our operations through ‘live visual dashboards’.Excellent Passenger ExperienceOur solutions are aligned to industry passenger satisfaction surveys ensuring the very best passenger experience.

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21BIDVEST NOONANWe are constantly investing in technology and systems that enhance the experience of our customers and teams. We love to keep you informed and up to date on how your service is performing so we make sure you have access to the tools that provides you with real time data and future proofing contracts through utilisation of data driven contract management.Our Bespoke Application24/7 HelpdeskSupporting our on site teams & giving clients a further communication lineReportlineIncident/Near miss reporting driving safe behavioursTimegateWork Rostering and Attendance ManagementR.A.I.DRisk Identification, Monitoring and Evaluation for Intelligent Deployment of security officersAuditBespoke client audits aligned to each clients unique output requirementBespoke Performance Measure 24/7MyBidvestNoonanTrackNFC & GPS technology creating the most efficient edge cleaning & security solutions

22TRANSPORT SOLUTIONSSocial ValueCreating Social Value is important to us. We look to minimise our impact on the environment while maximising the good we do for society. We have a set of internal principles that are consistent with ISO 26000.EnvironmentalAs a business, we are always looking to reduce our impact on the environment from recycling to minimising our carbon footprint, improving the rights and well-being of our employees, and building and maintaining high standards amongst our supply chain.Many of our cleaning machines and cobots use integrated solution recovery systems to achieve high cleaning standards without harsh chemicals and using just a fraction of the water.We currently use Ecolabel certified cleaning chemicals across many client sites.CommunityWe give back to our communities through charity work, community engagement, and developing recruitment strategies in the areas where we work. By working with community partners, businesses, and the public sector near each customer site, we develop a bespoke ESG programmes. This supports the delivery of tailored initiatives and sustainable solutions that improve the lives of everyday people in the local community.Supporting Humanitarian Crisis in UkraineMarching alongside Secuirty sector in the London Pride ParadeWalk to raise funds for CharityOur people being recognised

23BIDVEST NOONANSaving waterWe have introduced cobotic scrubber dryers to clean train and bus stations.They recycle water through a 4-stage filtration system to maintain consistent operation levels throughout its run time.

24TRANSPORT SOLUTIONSWhy Choose Us?Custom Built and Passenger-Centric SolutionsAll our solutions are COVID aligned and custom built around your internal and external drivers. We understand that value for money must align to delivering a sustainable solution built on a platform for continuous improvement. Our solutions adapt via true partnership. Positively impacting the Passenger experience is key.Transport SpecialistsOur Management team across the UK have real experience within the Rail and Tram sector. Our site based employees and support teams will live and breath our delivery and add true demonstrable value.Intelligence Led DeploymentUtilising our risk assessment and risk identification process, we can develop a risk profile for every one of your locations or assets and provide a bespoke Security & Cleaning Plan for each.Live Measure & Monitoring - All Cleaning & Security ActivitesThe implementation of our unique customer auditing and reporting system built to your demands delivers real time transparent reporting. We gather data from all aspects of our delivery allowing our customers to track performance and solution delivery.

25BIDVEST NOONANCleaning Security

bidvestnoonan.co.ukBeaufort House, 15 St Botolph Street, Aldgate. London. EC3A 7BB +44 203 319 1750Transport.gb@bidvestnoonan.com