The Master Plumber Spring 2025 : simplebooklet.com

www.masterplumbers.com.au SPRING 2025 / 3 www.masterplumbers.com.auSPECIAL FEATURES15 Annual Industry AwardsDon’t miss our multi-page overview of all the major award winners in this year’s Master Plumbers NSW awards.20 Heat Pumps: Scheme shortcomingsWhile the government-sponsored distribution scheme of Heat Pumps is great in principle, the reality is a poorly monitored disaster.22 Celebrating a dynastySpanning six generations of plumbing industry professionals, the McElroy family is arguably the state’s oldest plumbing dynasty.contents8 cover story APPRENTICE SUPERVISION NEEDS REFORMAt present, NSW plumbers must observe a regulation that requires all apprentices to be supervised only by a Licensed Contractor or a Qualied Supervisor. While well-intentioned, this legal requirement is proving unworkable in practice. Unlike other trades, plumbing is the only one that mandates both a Certicate III and a Certicate IV to obtain a contractor’s licence, making the supervisory bottleneck all the more restrictive.It’s time the industry overhauled this impractical regulation, which is in dire need of reform.REGULARs 4 From the CEO’s Desk6 President’s Message7 New Members10 Association Updates12 Mothers for Plumbers22 Member Prole24 Business Banter26 Apprentice Stories28 Regional Ramblings30 Regulation & Safety34 Sydney Water37 New Products38 Executive Directory3715202622SPRING 2025TO BOOK YOUR ADVERTISING CONTACT Derek Raney, Master Plumbers NSW Membership & Marketing Manager, derek@masterplumbers.com.au(02) 8789 7000UNLOCK YOUR ASSOCIATIONFLEET DISCOUNTIndustry Association Membersget access to exclusive member benefitsScan to sign up for the latest insights from Toyota for BusinessFor full terms & conditions, details and eligibility requirements, visit your Toyota Dealer or call 1800 679 247The Association Fleet Discount unlocks discounts normally reserved for large businesses. It’s part of our commitment to helping local businesses save time and money by providing reliable, safe, and comfortable vehicles. Available at all Toyota Dealerships, exclusive to select industry association members.The Association Fleet Discount makes it easier to get behind the wheel of a hard-working Toyota eet vehicle, with discounts across a great range of cars.Find out how the Association Fleet Discount could benet you.

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4 / SPRING 2025 4 / SPRING 2025 From the CEO’s deskA publication of Master Plumbers Association of NSW masterplumbers.com.au(02) 8789 7000EDITOR-IN-CHIEF Nathaniel Smith Chief Executive Ofcer Master Plumbers Association of NSW nathaniel@masterplumbers.com.auEDITORIAL SUBMISSIONS Attn: Nathaniel Smith nathaniel@masterplumbers.com.auPRODUCTION EDITOR John Power Blue Pencil Writing Services jpower146@bigpond.comeditorial design Keely Goodall keely@itsallgood.net.auSENIOR EDITORIAL CONSULTANT Bill Armstrong billarmstrong452@gmail.comADVERTISING Derek Raney Membership & Marketing Manager Master Plumbers NSW derek@masterplumbers.com.auCONTRIBUTORS Bill Armstrong, Building Commission NSW, Geberit, Jace Hindmarsh, Suzanne Hindmarsh, Matthew Jones, David McElroy, Greg McElroy, NSW Fair Trading, Ofce NSW Building Commissioner, Peter Richardson, SafeWork NSW, Nathaniel Smith, Sydney Water. SUBSCRIPTIONS (02) 8789 7000PRINTING IVE Group www.ivegroup.com.auPUBLISHED BY Master Plumbers Association of NSW PO Box 42 Lidcombe NSW 1825, AustraliaISSN: 2653-8172 (Print) Disclaimer: The views and opinions expressed in this publication may not necessarily reect those of Master Plumbers Association of NSW. No responsibility is accepted by the publisher for any losses arising from the use of material contained in this publication. Copyright 2025 Master Plumbers Association of NSW. Private or public reproduction of material contained in this publication is permitted providing appropriate attribution is noted.editorial As we enter Spring and say goodbye to one of the coldest Winters on record, I would like to thank all our members and industry partners for your continued support and commitment to excellence within the plumbing profession.One of the standout moments of 2025 was the highly successful trade show and dinner we co-hosted with the Plumbers Co-op at Rosehill Racecourse in May. This year’s event was particularly special as it marked the 70th anniversary of the Plumbers Co-op – an organisation proudly founded by the Master Plumbers Association of NSW 70 years ago. With over 1,000 plumbers attending the trade show and 600 to 700 joining us for the dinner, the strong turnout is a testament to the enduring strength and camaraderie of our industry.In my feature article on page 8, I’ve addressed key concerns regarding apprentice supervision and the issuing and take-up of tradespersons registration. The NSW Building Commission has been taking these issues seriously, and I’ve been actively engaging behind the scenes with both the Building Commission and the NSW Government to ensure reforms are fair, workable, and in the public interest. Our priority is to maintain high standards across the trade while supporting the next generation of qualied plumbers.Another critical issue making headlines is the ongoing concern surrounding Heat Pump installations. Together with The Daily Telegraph’s James Willis and Dux Hot Water, Master Plumbers NSW has led the charge in highlighting the dangers of faulty installations by unqualied individuals. Our collective advocacy has resulted in two Daily Telegraph front-page stories and multiple follow-ups, as well as radio and TV interviews on 2GB and 2SM, and Sky News, calling on the NSW Government to put a freeze on the program. We have also written to the relevant NSW Government Ministers to commission a statewide audit, proposing a coalition between Master Plumbers NSW and the Building Commission to ensure public safety for the 120,000 Heat Pump installations performed over the past three to four years. Thank you to our many members who have provided regular updates, photos and commentary, which continue to strengthen our case and support meaningful change.Looking ahead, we have two signicant events to round out the year. First is the inaugural Master Plumbers NSW Melbourne Cup Harbour Cruise, which will be a fantastic networking and social opportunity. Second is our regional Golf Day and Industry Forum in Bonville, Coffs Harbour – a signicant chance to engage with our members in northern NSW.Thank you again for being part of our strong and growing community. Together, we’ll continue to protect the public, promote the profession, and support our members. TMPNathaniel (Nat) SmithCEO

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www.masterplumbers.com.au SPRING 2025 / 7 www.masterplumbers.com.auwww.masterplumbers.com.au6 / SPRING 2025 www.masterplumbers.com.aulistening (that’s hard for a business owner), really listening to what my team wanted, I realised they didn’t just want money. They wanted respect, support, and a reason to care beyond the weekly pay cheque.YOUR WORKING CONDITIONSIf you’ve been on the tools yourself, it’s easy to fall into the trap of thinking: “Well, I did it tough – so should they.”But that mindset is a surere way to drive good people away. Times have changed; no one has to work for you; they choose to.A clean uniform, reliable equipment, clear communication, and a fair go – all those basics add up to someone feeling proud to wear your logo. Let’s face it, no one wants to work at a company that operates in chaos. Are you building a business that others want to be part of? Here’s the other half of the question: Are you running a business that someone else would want to buy? If not, you are leaving money on the table when building your retirement wealth. So, back to the original question: “Would you work for you?Would you work for you?President’s messageIf the answer is YES, then great – keep going, and don’t forget to keep improving. But if the answer is NO, take it as a wake-up call. If you don’t know what the rst step is in changing your ‘Groundhog Day’, call the Master Plumbers, ask for Nat Smith (Our CEO), and request a member mentor chat. Either I or another member who has travelled these paths will be happy to give you some guidance on how to create a change. Remember, your Master Plumbers NSW is here to help you and serve your business. Please help us to help you. Encourage other business owners to join so we can provide improved services and representation for your business. Remember, we are a NOT-FOR-PROFIT ORGANISATION – it is YOUR INDUSTRY, it is YOUR ASSOCIATION. Make it strong with strong membership. TMPGreg McElroy President, Master Plumbers Association, NSWGreg McElroy has been a member of the Master Plumbers Association NSW for some 40 years. He was active on the Executive Committee from early 2000 until 2009, serving as President for several of those years. He is now serving on the Executive Committee again in 2024-25, with a special focus on business training and knowledge. Are you brave enough to look in a mirror and ask that tricky question? I asked myself a few years ago, and the answer rattled around my head more than I’d care to admit.It’s easy to forget that running a plumbing business isn’t just about turning wrenches and keeping the phones ringing. It’s about building something that lasts. Something that attracts good people, delivers excellent service, and one day, can be sold as a valuable asset.It’s a confronting question. Strip away the pride, the stress, the excuses, and the day-to-day chaos: what’s left? Would I, as a tradesperson, look at your business and think: “Yeah, that’s where I want to be, I like my job, I love the team, I’d stay even if I were offered a better deal?”For me, the honest answer, at least initially, was no.THE CULTURE CHECKYes, yes, yes, culture is a buzzword these days, but in trades, it’s often and sadly overlooked. We focus so much on jobs, quotes, and gear that we forget our people are the real engine of a plumbing business. Be honest and recognise that your staff are 100% your greatest business asset; great staff make a great business. As a business owner for over 40 years, I know that I am correct in that statement. Years ago, I used to think culture was something that would sort itself out. Work hard, pay fair, and the rest would follow. But that’s not the case. A business without a strong culture ends up being a revolving door of staff, missed opportunities, and constant stress. When I nally started Master Plumbers NSW is humbled and delighted to welcome another MASTER PLUMBERS nswnew members & partners✪Joeys Jetting✪AVP Services Pty Ltd✪Hardie & Co Plumbing✪RDK Plumbing✪Jimmy Plumbs✪Niche Plumbing✪Greengroup Plumbing & Renos✪NUFLOW Northwest Pipe Rehabilitation✪Dial Up Pty Ltd✪Sydney’s Drain Men✪Enjoy Plumbing✪PA & RJ Beckwith✪On Site Plumbing and Gas Pty LtdNEW MEMBERSSince our last issue, the following Corporate Partners have joined Master Plumbers NSW – welcome onboard and thank you for your support.✪Sewertec Plumbing Services✪Inverell Plumbers Pty Ltd✪Platinum Plumbers Pty Ltd✪Heat Pump Boys✪Andrew Stone Plumbing✪HIBE Plumbing & Gas✪Allow Plumbing Group✪Miracle Plumbing Pty Ltd✪All-o Plumbing✪Lynch Plumbing Services Pty Ltd✪John Nakhoul Plumbing Services Pty Ltd✪CDL Plumbing and Drainage Pty Ltd✪Ballards Plumbingwww.masterplumbers.com.au SPRING 2025 / 7 www.masterplumbers.com.auNEW CORPORATE SUPPORTGOLD SPONSOR: ✪Ampol AustraliaCORPORATE MEMBERS: ✪Robert Bosch (Australia) Pty Ltd ✪Newcastle Gas

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www.masterplumbers.com.au SPRING 2025 / 9 www.masterplumbers.com.auwww.masterplumbers.com.au8 / SPRING 2025 www.masterplumbers.com.auThis issue affects a signicant portion of the workforce, particularly seasoned professionals in regional and rural areas. Denying them licensing pathways is not only unfair but counterproductive in a time of acute skills shortages.We’ve called on the Government to ensure that all Certicate III holders – regardless of when they completed their training – are recognised for licensing and supervision purposes, so long as their competencies align with today’s standards. IMPACT ON SMALL BUSINESS: A CAUTIONARY CASE STUDYOur submission included a compelling case study from Mark Brown, Master Plumbers NSW Training Delivery Manager, outlining the impact of current supervision laws on a typical small plumbing business:l A four-person team including one licensed plumber, two registered plumbers, and one apprentice.l Under current rules, the apprentice cannot be left under the care of the two experienced registered plumbers.l Requiring the licensed plumber to be on-site at all times drastically reduces job coverage and productivity.l Pushing registered plumbers to complete a Certicate IV burdens them with lengthy training/RPL processes and costs.l The result: operational inefciencies, cost blowouts, and reduced service availability for homeowners.A WAY FORWARD: FAIR, PRACTICAL & SAFEWe’re not arguing against regulation or accountability. The plumbing trade is essential to the health and safety of our communities, and supervision must be taken seriously.But the current enforcement regime, applied rigidly without a t-for-purpose structure, threatens to do more harm than good, forcing businesses to choose between non-compliance and unsustainable costs.That’s why Master Plumbers NSW is working closely with government stakeholders to secure a more pragmatic, inclusive, and future-proof framework. One that:l Respects and recognises the experience of older tradespeoplel Supports small business sustainabilityl Maintains high-quality training and safety outcomes for apprenticesl Eases workforce constraints in metropolitan and regional areas alike.FINAL THOUGHTSWe are grateful for the willingness shown by Fair Trading Minister Anoulack Chanthivong and his ofce, as well as Matthew Whitton’s team at the Building Commission NSW, to engage with industry and listen to practical feedback. Our shared goal is to protect public safety and strengthen the plumbing industry for the future.Master Plumbers NSW will continue working collaboratively to ensure these reforms are delivered with clarity and fairness. We remain committed to giving our members a strong voice, ensuring that changes to the law reect the realities of the trade, and securing a supervision framework that works, not one that works against us. TMPApprentice supervision Behind the scenes, Master Plumbers NSW has been working hard to reform existing, highly restrictive regulations governing the supervision of apprentice plumbers. Nathaniel Smith explains.cover story: Apprentice supervisionver the past ve months, the NSW plumbing industry has been rocked by a wave of compliance inspections, on-the-spot nes, and new interpretations of supervision laws, causing confusion, disruption, and frustration among plumbers, apprentices, and employers alike.At the heart of the issue lies a regulation that requires all apprentices to be supervised only by a Licensed Contractor or a Qualied Supervisor. While well-intentioned, this legal requirement is proving unworkable in practice. Unlike other trades, plumbing is the only one that mandates both a Certicate III and a Certicate IV to obtain a contractor’s licence, making the supervisory bottleneck all the more restrictive.Master Plumbers NSW has spent the past several months working closely – but quietly and constructively – behind the scenes with the NSW Building Commission, NSW Government agencies, TAFE NSW, and the Plumbers Union to craft a practical solution for the industry. Our goal is simple: to maintain safety and compliance standards while ensuring the supervision system accurately reects the reality of how plumbing work is delivered across the state, particularly in small and regional businesses.TWO PRACTICAL SOLUTIONS: ONE CLEAR PATH FORWARDTo address this challenge, Master Plumbers NSW has proposed two practical options to the Building Commission:l Legislative change: Amend the Plumbing and Drainage Act 2011 via the upcoming Building Bill, set to be introduced later this year. This would expand the legal denition of ‘supervisor’ to include qualied tradespersons holding a Certicate III and a Tradesperson Certicate.l Micro-Credential Training Pathway: Introduce a mandatory online course that enables tradespersons to earn a micro-credential, certifying them as competent supervisors of apprentices, similar to a model successfully adopted in the electrical industry.Following a series of in-depth discussions, we are encouraged by the direction the Building Commission is taking toward legislative reform. This is the most straightforward and scalable way to empower thousands of experienced tradespeople to supervise apprentices without imposing unrealistic or redundant training burdens.Such reform would better reect job site realities, especially in smaller businesses where registered plumbers, not always Licensed Contractors, have long played a key role in mentoring and managing apprentices. The proposed legislative change will restore balance, ease pressure on workforce pipelines, and uphold standards of safe, skilled plumbing work across NSW.HISTORIC QUALIFICATION RECOGNITION: A MATTER OF FAIRNESSAnother primary concern for Master Plumbers NSW is the lack of recognition for historical qualications. Plumbers who obtained their Certicate III in Plumbing (BCP30103) before 2003 are currently ineligible for tradesperson certicates or licences, despite often possessing equivalent or superior experience and knowledge.Nathaniel (Nat) Smith is the CEO of MPA NSW. Prior to joining the Association in 2023, he had a successful career as a qualied plumber and subsequently as a politician (State Member for Wollondilly). He has strong advocacy experience at all levels of government. Contact Nat at nathaniel@masterplumbers.com.auThe NSW Building Commission is intensifying enforcement against unqualied workers on job sites. It is now critical that every tradesperson you employ holds a current Tradesperson Certicate issued by Service NSW. Failure to comply may result in signicant nes and project delays. We urge all employers to immediately verify the certication status of their teams and support any unregistered tradespeople in lodging their applications without delay. This crackdown is real and already impacting our industry – act now to protect your business and maintain compliance. IMPORTANT NOTICE TO ALL PLUMBING BUSINESS OWNERS THE PROPOSED LEGISLATIVE. CHANGE WILL RESTORE BALANCE..

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www.masterplumbers.com.au10 / SPRING 2025 www.masterplumbers.com.auThe entire Master Plumbers NSW community mourns the loss of Rod Jackson.association updates sponsored content: GeberitMPA NSW Committee Members 2024.t is with great sadness that we mark the passing of Rod Jackson, a giant in the plumbing and vocational education sectors, whose contribution to the trade spanned decades. Rod was more than a plumber – he was a mentor, teacher, innovator, and passionate advocate for training the next generation of tradespeople.Rod’s journey began on the tools, but his commitment to education saw him become a beloved teacher at TAFE NSW, where he inuenced countless apprentices and future industry leaders. He later served as a Field Ofcer for Master Plumbers Apprentices Limited (MPAL), a role in which he supported young apprentices through their training journey with warmth, professionalism, and unparalleled industry knowledge. Rod also served as a current Board Member of MPAL, continuing to give back even in retirement.MAJOR CONTRIBUTIONSRod’s contributions were many and lasting. He oversaw major projects, including the installation of metal roong at Hornsby College’s eco-centre; helped design gas training bays; and authored national course materials on backow prevention and water and gas services. His work in developing Recognised Prior Learning (RPL) programs enabled former students to return to study, a testament to his belief in lifelong learning and the value of second chances.His leadership extended to the classroom, where he championed the integration of new technologies to modernise training delivery. From data projectors to interactive content, Rod helped bring plumbing education into the digital age, always with the learner at the centre of his focus.Rod’s inuence reached far beyond his technical skill. He was a mentor to many, a source of wisdom and humility, and someone whose legacy will continue through the many plumbers he trained, the colleagues he supported, and the improvements he made to vocational training.Rod Jackson was a quiet achiever, a generous soul, and a true pillar of our industry. His legacy will live on in every apprentice he supported, every classroom he enriched, and every life he touched.Rest in peace, Rod. You will be deeply missed and forever remembered. TMP Geberit has recently introduced the new Type 383 Fill Valve, which will be standard in all Sigma and Omega cisterns from 2025. Developed with feedback from the eld and a long-standing commitment to noise reduction, the Type 383 offers noticeable improvements in performance, installation, and sustainability.DESIGNED FOR QUIETER PERFORMANCEOne of the key updates is a signicant reduction in rell noise. Compared to the previous model, the Type 383 is around 50% quieter. This has been achieved by reducing the amount of air drawn into the system during rell. Less air means a more stable water jet and fewer vibrations – resulting in quieter operation, especially in multi-residential settings or buildings where bathrooms back onto bedrooms.COMPACT & INSTALLER-FRIENDLYThe ll valve has been redesigned to be more compact, making it easier to handle and install inside the cistern. For plumbers, this means less ddling around in tight spaces, especially in retrot or maintenance work. It’s also fully backward-compatible – it can be installed in Geberit concealed cisterns that have been in service for several decades without any special tools or modications.A STEP FORWARD IN SUSTAINABILITYWith millions of ll valves produced each year, the material savings also add up. The new design uses approximately 40% less plastic than its predecessor, contributing to reduced resource use and lower emissions. Around 10% of the material used is also recycled plastic, sourced from electronic waste – recognisable by the valve’s dark grey colour. TMPTo nd out more or get hands-on with the new Type 383, contact your local Geberit representative or visit geberit.com.auwww.masterplumbers.com.au SPRING 2025 / 11 www.masterplumbers.com.auVale Rod Jackson: A giant of the plumbing industryQuieter relling, easier installationMeet the New Geberit Type 383 Fill ValveKEY FEATURES OF THE TYPE 383 FILL VALVE:• 50% quieter operation compared to previous model• Compact design for easier installation• Backwards-compatible with older Geberit cisterns• 40% less material used; 10% recycled content• Suitable for both new builds and retrot jobs

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www.masterplumbers.com.au www.masterplumbers.com.au12 / SPRING 2025 www.masterplumbers.com.au www.masterplumbers.com.au From an early age, Jace showed signs that the traditional ofce path wasn’t for him. “Around 15, he knew he didn’t want a desk job,” Suzanne says. “As part of school work experience, he spent a week with Peter Dillon, who’s now with Level Plumbing Tamworth, and he absolutely loved it.” That week led to another two weeks during the Christmas holidays, conrming Jace’s interest in a hands-on trade career.Just six weeks before his HSC, Jace’s careers advisor sent him a link to apply for the Master Plumbers Apprenticeship Program. “We helped him update his resume, and when he landed an interview with AXIS Service Group, he was thrilled. He even followed up himself when there were scheduling issues. His eagerness and willingness to start immediately after the HSC really set him apart.”Seeing her son take that kind of initiative was a proud moment for Suzanne and her husband. “We were really excited for him. There’s a clear shortage of tradespeople at the moment, and Jace has always preferred working with his hands over sitting at a computer. When we picked him up after his rst day on the job, he was beaming. It was such a relief to see him enjoying himself so much.”In the early days of his apprenticeship, Suzanne and her husband provided support where it counted. “He was still on his learner plates, so we drove him to and from work. We’d check in with him every day, made sure his work clothes were clean and that he was eating and sleeping well.”Jace’s motivation was never in question. “There were a few close calls with sleeping through his alarm or rushing out the door without breakfast, but beyond that he’s been incredibly self-driven. He’s already built a good rapport with his workmates and is always talking about the next certication he wants to earn.”Suzanne believes that some of that dedication comes from values instilled at home. “My husband and I have always had a strong work ethic. Jace has grown up seeing what it means to commit to something and give it your best. I think that’s rubbed off on him in a positive way.”A GREAT FITFor Suzanne, the trade pathway has been a great t for her son and she sees it as a strong option for other young people. “Absolutely, trades are a great choice. University isn’t for everyone. With a trade, you get paid to learn. Jace really values having money come into his account each week, but more than that, he’s excited about learning practical skills every day.”One of the biggest surprises for Suzanne has been the level of mentorship and camaraderie in the plumbing industry. “Jace is constantly telling us how much support he’s getting at work. His colleagues are really generous with their time and knowledge, and that’s made a huge impact.”Even in a short time, Jace’s growth has been striking. “He nished the HSC, and within a month he was working full time. That kind of transition is massive. He’s matured so quickly. We’re very proud of how seriously he’s taken it.”While he’s only just begun his apprenticeship, milestones are already stacking up. “When he told us he’d earned his Scissor Lift certicate just a few months in, we were really impressed. It shows his employer trusts him and sees his potential. It’s encouraging to know he’s on a path where his effort is recognised.”Suzanne has advice for other parents who are navigating this decision with their children. “Encourage them. Especially if they’re the hands-on type. If they can complete their HSC rst, I think that makes a big difference. That extra maturity helps them handle the responsibilities of work.”WORK ETHICShe’s also clear on what makes her most proud of Jace so far. “His work ethic. He’s committed, reliable, and genuinely wants to build a career in this industry. That’s incredibly satisfying to watch as a parent.”While Suzanne has always respected trades, having a child in the industry has made it even more personal. “All jobs are important, but it’s about supporting your kids in nding what suits them best. For Jace, plumbing is the perfect match.”Her nal reection is one of gratitude. “I want to thank Master Plumbers and AXIS Service Group for giving Jace this opportunity. From a mother’s perspective, the process has been excellent. Watching him grow into a responsible, dedicated young man who enjoys going to work every day has been one of the most rewarding experiences of my life.”Behind every apprentice is someone cheering them on – and in Jace’s case, it’s a mum who believed in his path and stood by him every step of the way. TMPSee this issue’s Apprentice Stories on page 26, which proles Jace’s plumbing experiences in detail.Suzanne Hindmarsh on her son’s journey into the tradeIn this rst instalment of our new MOTHERS FOR PLUMBERS series, we speak with Suzanne Hindmarsh, whose son Jace is six months into his plumbing apprenticeship through the Master Plumbers Apprenticeship Program. Suzanne offers a warm and honest look into what it means to support a child into a trade career and watch them thrive.Synchronise invoicesautomaticallyLive pricingView Cook’s full catalogueNo more manual loading Save $$$Reduction in mistakesSave time by automaticallyimporting Cook’s invoicesGame-changing integrationSEAMLESSINTEGRATION“CREATING EFFICENCIESFOR YOUR BUSINESS”Seamlessintegration of invoices andpricing with:Aroflo is our latest software system to beintegrated with Cook’s Plumbing Supplies.We can alsosend Excel/CSVfiles for manualintegration forFergus, Tradify,SmartTrade &Servicem8For all enquiries, contact it@cooksplumbing.com.auWITH COOK'S CONNECTSPECIAL SERIES: Mothers for plumbers

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Celebrating the winnersThe 2025 Master Plumbers NSW Annual Industry Awards brought together our industry’s best and brightest for an afternoon of celebration, recognition and connection.feature: 2025 Annual Industry Awards Held over lunch at Waterview in Sydney Olympic Park, the event was hosted by renowned comedian Rob Shehadie, who kept the crowd entertained with plenty of laughs and energy. It was a fantastic opportunity to come together as an industry and recognise the achievements of individuals, businesses and our longstanding members making a real impact in plumbing across NSW.We were proud to announce the following award winners:INNOVATION AWARD: DUX HOT WATERCOMMERCIAL PROJECT AWARD: ATLANTIC PLUMBINGEXCELLENCE IN WORK, HEALTH & SAFETY AWARD: RESCUE U PLUMBINGCongratulations to all our winners and nalists. Your dedication to excellence and your contributions to the profession are truly valued.We extend our sincere thanks to our event sponsor ACIRT, along with our supporting sponsors Toyota and Mitsubishi. Thanks for their generous support and ongoing commitment to the industry.And nally, a big thank you to all Members, Industry Partners, Corporate Sponsors and guests who joined us and made this year’s Awards lunch such a memorable occasion. We look forward to celebrating with you again in 2026.Wagga Plumbing Services celebrated 50 years of Membership.MELBOURNE CUP HARBOUR CRUISESYDNEY HARBOUR | 4 NOVEMBER 2025 Join us for a relaxed lunch on beautiful Sydney Harbour. Gather your team for a relaxing afternoon away from the tools and enjoy a delicious buffet lunch, great company and music. If your team are looking for a fun  lled outing, with great food and spectacular views the Melbourne Cup Cruise is just what you need.GET YOUR TICKETS NOWGOLF DAY & REGIONAL FORUMBONVILLE | 20 NOVEMBER 2025COFFS HARBOURWe are heading to one of Australia’s favourite golf courses on the Coffs Coast. For golfers of all skill levels, a day playing Ambrose is the perfect way to network with fellow plumbers in a relaxed setting.After your day of golf, take part in our Regional Forum – an open discussion on key industry issues and how Master Plumbers NSW can support you. Of course, if you’re not a golfer you are welcome to join us for dinner and the forum.GET YOUR TICKETS NOWFor any additional event information contact Master Plumbers NSW on (02) 8789 7000.www.masterplumbers.com.au SPRING 2025 / 15 www.masterplumbers.com.auLuke Rankin from Dux Hot Water and James Wand from Reece.

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www.masterplumbers.com.au www.masterplumbers.com.au20 / SPRING 2025 www.masterplumbers.com.au SPRING 2025 / 21 www.masterplumbers.com.au In one of the most explosive exposés since the infamous Pink Batts debacle, potentially over 120,000 hot water Heat Pump systems have been installed across NSW under a failed ‘green energy’ scheme – many by unqualied or unlicensed installers tting devices that do not meet the stated energy savings or service life. It was Master Plumbers NSW, in collaboration with The Daily Telegraph and leading local businesses tied to the industry, that helped blow the whistle on what is fast becoming a scandal.What began as a government initiative designed to promote energy-efcient Heat Pump water systems under the Energy Savings Scheme (ESS) has descended into chaos, with tens of thousands of households now facing faulty or dangerous systems installed by operators without proper qualications.A SCHEME RIDDLED WITH RISKPromoted heavily during the tenure of former NSW Energy Minister Matt Kean, the scheme provided nancial incentives to replace traditional water heaters with heat pumps – many of which have since proven to be of inferior quality or incorrectly installed.A Daily Telegraph investigation revealed numerous cases where systems leaked, failed within months, or posed serious safety risks due to non-compliance with electrical, refrigeration or plumbing standards. In some instances, residents were left without hot water for weeks or faced repair bills in the thousands.This is a classic case of good intentions gone wrong. What was meant to save consumers money and reduce emissions has created a market for cheap products being tted by unlicensed individuals.THE WARNING SIGNS WERE THEREFor over 12 months, Master Plumbers NSW received increasing reports from member plumbers and customers highlighting dodgy installations and operators canvassing homes, offering ‘free upgrades’. Many consumers were misled into thinking these were government-mandated replacements. In reality, it was a loosely regulated cash grab masquerading as environmental reform.UNITING INDUSTRY AGAINST A COMMON ENEMYMaster Plumbers NSW began discussions with The Daily Telegraph, providing evidence, photographs, installer testimonies, and expert insights into how the scheme was being exploited. Together, the alliance of industry, media, and interested organisations presented a unied front, helping The Daily Telegraph craft a series of powerful articles that exposed the aws, dangers, and long-term costs of the scheme.One headline read: “Someone Could Die” – Hot Water Cowboys on the Loose for Years”: a chilling warning that underscored the urgency of reform.HOLDING GOVERNMENT TO ACCOUNTThe current NSW Labor Government has distanced itself from the scheme, with Energy Minister Penny Sharpe and Fair Trading Minister Anoulack Chanthivong acknowledging the magnitude of the problem. “We will feature: Heat pumpsNathaniel (Nat) Smith is the CEO of MPA NSW. Prior to joining the Association in 2023, he had a successful career as a qualied plumber and subsequently as a politician (State Member for Wollondilly). He has strong advocacy experience at all levels of government. Contact Nat at nathaniel@masterplumbers.com.auBlowing the whistle on the  The scheme to roll out huge numbers of heat pumps into the general market has been poorly monitored and controlled, writes NATHANIEL SMITH. clean up Kean’s heat pump mess,” Chanthivong told The Daily Telegraph, pledging tighter oversight and enforcement.Master Plumbers NSW has since met with the Building Commission NSW to push for immediate reforms, including:l Installation by qualied tradespersonsl Audits of previously installed systemsl A public register of approved heat pump productsl Consumer education campaigns to combat misinformation.We support innovation and greener technology. But it must be done safely, responsibly, and with the right people doing the work. That’s why trade qualications and licensing matter.A CALL TO ACTIONThe Association is urging all plumbing businesses and consumers to report any suspected unqualied installations and to insist that all tradespersons hold valid certication from Service NSW.This scandal isn’t over. But thanks to our members, and partners in the media, we’ve taken the rst steps toward cleaning it up. Now we need the government to follow through with serious reforms – and fast. TMP

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www.masterplumbers.com.au22 / SPRING 2025 www.masterplumbers.com.auFeature: Member ProfileSix generations of plumbers… and countingThe McElroy family is arguably the state’s oldest plumbing dynasty, boasting six generations of plumbers dating back to the mid-1800s. Below, David McElroy, Director McElroy Plumbing, opens a window to his family’s incredible past.QWhat lessons have past generations of plumbers in your family passed on to newer members? Work ethic. ______QWhat aspects of plumbing have changed the most over the past century? Maintenance of sewers. From handheld bamboo rods pushing up sewer pipes until it stopped, then dig. Today we have state-of-the-art sewer cleaning machines, cameras, robotics and relining equipment. ______QAre there any aspects of plumbing that have stayed the same over the past century? Hard work and a bit smelly. ______QLooking back over the work of past generations, is there a plumbing project that your family is particularly proud of? We did a project for an owner in Coogee whose property had ooded and destroyed a neighbouring property’s downstairs area. A seven-day council order to repair and x the problem was issued to the owner, who employed McElroy Plumbing, so we had to get all our ducks in a line quickly.We had an excavator lowered by crane into the rear of a block of unit’s yard, approximately 8m below street level, to create a workable stormwater system with retention tank and pumps. The project was a complete success and received praise from Randwick Council engineers. ______QHow important is membership of Master Plumbers NSW? Has your family included many ofce bearers over the years? It’s very important for our family business to be a member of Master Plumbers NSW. They have helped me negotiate a couple of challenging issues with our business. Our family has had three ofce bearers: Ralph (President); Greg (President – two terms); and David (Treasurer). ______ QIs plumbing the best career in the world? Yes. It has put food on the table of our families for generations and, importantly and looking into the future, our skilled tradesmen will not be replaced by robots. ______QWill your family be involved in plumbing for another century? Yes. TMPwww.masterplumbers.com.auNEWCASTLE GASNEWCASTLE GAS 02 4954 5999 | www.newcastlegas.com.auA Newcastle InstitutionPrice: $149,000 + Stock at CostFOR SALEShed 11-5 Walker St Warners Bay NSW 2282Consistent Service RevenuePerforming 500-600 heater services and conversions annually.We specialise in high-quality gas components, supplying to both trade and the public.Key Financial HighlightsTo express your interest, please contact:Neal Cotterill Shed 11-5 Walker St Warners Bay NSW 228202 4954 5999 | www.newcastlegas.com.au Impressive GrowthFrom an empty showroom 9 years ago to a consistently growing business.Large Customer DatabaseApproximately 6,000 customers built over the last 9 years.Strong Business Foundations & GrowthNewcastle Gas is a thriving, manageable business with a strong reputation and a loyal customer base. Perfectly positioned for a larger plumbing company to integrate and expand. Full training will be provided by the owner to ensure a seamless handover.100+ Year AssociationThe "Newcastle Gas" name is an established local brand.Prime LocationOperating from a dedicated gas shop location for over 35 years in Warners Bay.Third-Generation ExpertiseOwned by a third-generation gas industry professional, with a combined staff experience of nearly 130 years.Protected IdentityThe registered business name "Newcastle Gas Company Pty Ltd" has been held for 25 years.A unique opportunity to acquire a trusted name with over 100 years of history in Australia's 6th largest city.A Legacy of Trust and ExperienceQThe McElroy family has been involved in the Australian plumbing industry for over a century. How many generations of McElroy plumbers have there been? We go back six generations: l 1st Generation: In about 1860 Charles McElroy completed his plumbing apprenticeship and started plumbing in the Paddington/Bondi area.l 2nd Generation: Charles had a son: Charles Augusta. In 1918 The Metropolitan board of water supply & sewage lists C.A. McElroy of Bondi as a licensed plumber.l 3rd Generation: He had a son Stanley Gerald McElroy, who became a licensed plumber. Joined Master Plumbers in 1935.l 4th Generation: Stanley Gerald, my grandfather, had three sons, two of whom (Ralph and Murray) became licensed plumbers. Stanley started SG McElroy & Sons. l 5th Generation: Ralph had three sons – Greg and John became licensed plumbers. Murray, my father, had three sons: David, Peter and Justin. David and Peter are licensed plumbers. Justin also worked in the family business. David and Peter changed the company to McElroy Plumbing in approx. 2010.l 6th Generation: Angus McElroy, my son, is now running McElroy Plumbing. ______QCan you trace the year when your ancestor rst worked in the plumbing profession? Our family arrived in Australia on the rst non-convict ship in 1837. This ship comprised of skilled people. Our rst settler was a copper (barrel maker). Historical records show his son Charles McElroy worked as a plumber in about 1860 in the Bondi/Paddington area.______QWhen did your family rst join Master Plumbers NSW? 1935.

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www.masterplumbers.com.auwww.masterplumbers.com.au24 / SPRING 2025 Change your mindset to winYou can’t ‘outwork’ a broken business, writes , founder of Cube Performance and the Institute of Trades Professionals. However, a change of mindset can pave the way for dramatic, positive solutions.Business BanterToo often, plumbers assume being busy and turning over big numbers equals success. But that’s just activity, not achievement.A truly successful business delivers income, lifestyle, and long-term wealth. To make that happen, answer:l What personal income do you need?l How many hours per week are you willing to work while preserving family and lifestyle?l What operating prot is needed to pay yourself, reinvest, and build wealth?l What sales and margins are required to deliver that prot consistently?Without clarity on these, you’re ying blind: working harder without knowing if you’re moving closer to the life you want.SHIFT YOUR MINDSET: FROM TRADIE TO BUSINESS OWNERThe rst step to working smarter – and winning – is shifting your mindset.Many owners get stuck in what I have called the Tradie Mindset™, chained to the tools, believing hard work alone equals success. But more effort doesn’t guarantee progress or prot.The most successful operators adopt the Business Performance Mindset™, seeing themselves as owners rst, plumber second – building a business that delivers income, lifestyle, and wealth without enslaving them.They get clear on what winning looks like, build systems to deliver it, and focus their energy where it matters most.IT’S A ‘NO’ UNLESS IT'S A ‘HELL YES’When you operate with a Business Performance Mindset™, you gain clarity and control over the work you accept.Too many plumbers say yes to everything: time-wasting jobs, unprofessional clients, or work outside their expertise. That leads to overwork, poor margins, and frustration.Instead, adopt this rule: It’s a ‘No’ unless it’s a ‘Hell Yes’! Your time is your most valuable asset, yet many plumbers give it away. Start making choices that maximise your earnings per hour, factoring in travel, admin, quoting, and call-backs.Say no to time-wasters, low-margin jobs, and draining clients, and instead focus on high-value activities that grow your business and improve your life.BUILD A TEAM THAT PERFORMS WITHOUT YOUMany owners grip every decision tightly out of fear of mistakes, but that makes you the bottleneck.Working smarter, especially in an industry facing labour shortages, means building skills from within. That requires investing time and money to create systems, train your team properly, and develop a clear, values-based playbook. This sets standards, denes expectations, and ensures everyone understands ‘The Way We Do It Here’.Never assume your team knows what’s expected. Make it clear, measurable, and easy to follow. Give them the tools, training, and condence to deliver – and set them up to win. Running a business is tough. Working on the tools is easy. I know how easy it is to get trapped in the cycle of working harder and harder – but never really feeling like you’re ahead. I ran my own plumbing business for seven years in the 1990s. Like most tradies, I thought staying at-out busy was the key to success. But you can’t outwork a broken business – more effort doesn’t guarantee more prot; it just guarantees exhaustion.After coaching thousands of trade businesses over two decades, one truth stands out: hard work alone doesn’t create a protable business. I’ve had hundreds of tough conversations with owners – burnt out, frustrated, and even when handed a clear plan to change, they say: “But I’m too busy…”The reality is, it’s your choice. Working hard takes effort. Working smart takes effort. Choose your effort. Nothing worthwhile comes easy. If you really want change, you must make the tough calls. The successful owners who have built a legacy all have three things in abundance: focus, discipline, and patience. If you want a business that works for you – not the other way around – it’s time to start working smarter.UNDERSTAND WHAT WINNING LOOKS LIKEFor all the time, energy, and money you invest – while taking on risk and forgoing other opportunities – you owe it to yourself to clearly dene what winning really means.Matthew Jones, founder of Cube Performance and the Institute of Trades Professionals, helps tradie business owners build protable, sustainable businesses through focus, discipline, and smart systems. A former plumber and corporate leader, he’s assisted over 6,000 businesses since 2007 and authored Power Up Your Tradie Business. Learn more about business leadership courses at instituteoftradesprofessionals.orgl Hold a monthly meeting to review your operating prot: actual vs budget.l Forecast weekly cash ow: what’s in, what’s out, what’s left – and who must pay.When you know the score, you stop guessing and start leading. That’s when condence grows, decisions get easier, and you nally feel in control.START WINNING THE GAME – IT’S YOUR CHOICE1. Dene what winning looks like – income, hours, prot, margins.2. Shift to a Business Performance Mindset™ – owner rst.3. Adopt ‘It’s a No unless it’s a ‘Hell Yes‘ policy – protect your time.4. Build systems, a playbook, and nancial clarity – and lead. TMPThe payoff? A business that operates and grows without you making every decision.FOCUS ON THE SCOREBOARDEvery successful sports team keeps score. Every player knows the target, their role, and how to improve.Your business is no different. The number one reason Tradie Mindset™ operators struggle: they don’t know – or own – their numbers.That starts with 100% nancial clarity. You need one source of truth for your numbers so you can lead with clarity, control, and condence.l Structure your Prot & Loss as a management report delivering the true operational performance, not just for tax.Save 4.5 cpl on all fuel*Be rewarded with Everyday Rewards points^Apply at https://www.ampol.com.au/business/products-and-services/fuel-cards/ampolcard/apply?ReferralCode=MPANSW#Or scan the QR code to sign up.*AmpolCard Terms and Conditions, eligibility criteria and fees apply.^ Everyday Rewards Membership and points Terms and Conditions apply. Please see, https://www.ampol.com.au/ business/products-and-services/fuel-cards/ampolcard

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www.masterplumbers.com.au26 / SPRING 2025 www.masterplumbers.com.auKeeping an open mindFirst-year apprentice JACE HINDMARSH (Master Plumbers Apprentices) says his early apprenticeship has been a great introduction to plumbing’s varied career pathways.Apprentice storiesQHave travel requirements during your apprenticeship posed any issues? At the beginning of my apprenticeship, I did not have my ‘P’ licence, which meant my unfortunate parents had to get up at 5:30am to get me to work. Luckily, I got my licence, and my lovely parents could go back to having eight hours of sleep.QHave you learned everything you expected to during your apprenticeship? Or has it been more of an introduction to real ‘on the job’ instruction later? As I have only been in the industry for just over six months, I am learning in parts the things I was expecting to learn. I have come to learn that it is a combination of both ‘on tools’ learning and studies, and the studies will help you become a good plumber when things don’t go to plan. ______QYou must have had some great training mentors along the way — what makes a ‘good instructor’? Even though I have only had a short time with only the lads at work, all of them will teach you different aspects and give you a bunch of breadcrumbs to put together. A good mentor, in my opinion, has a lot of patience and lets you have a go after instruction. ______QWhat advice would you give to a new apprentice about to start day one? Keep an open mind and stick to the cause despite the hard work and long hours in those slow days. Be open to try new experiences and to take on advice. Q Where are you doing your apprenticeship? I am doing my apprenticeship with Axis Plumbing in Tamworth. Axis has the Oakburn Processing plant out at Baiada’s rendering plant, which is a large commercial site. ______QDid you feel prepared for the rst day of your apprenticeship? I felt relatively prepared for my rst day – I had done some work experience when I was in school for a local plumber, but realised that residential and commercial plumbing sites were polar opposites. Thus, I was challenged by having to get used to how it all worked. ______QWas it hard to balance training and work obligations? Being my rst year in TAFE, I have found it fairly easy to stay on top of my training and work obligations. Tamworth’s TAFE is in week blocks, so I can do some preparation for my TAFE weeks and focus on work, then when a TAFE block comes up, it is full focus. QLooking back, what have been the main highlights? So far, one main highlight has been learning plumbing with the lads as they have made it fun and easier, with them having good relations and banter between one another. The second is either the reaction of people to the smells of ‘fresh chicken’ with the nearby rendering plant, or a mad dash to get tools out of the rain, leaving us absolutely drenched. ______QWhere are you working now? Main elds of expertise? I am still at the same place I started my apprenticeship; however, I have learnt about high-level pressure systems and have done some ground work drainage. I would say I am too early to have any area or expertise though. ______QWhat kind of working life will you be leading in ve years’ time? I am hoping that I will be almost done with my contracting license in plumbing so I can begin subcontracting my work out in the future. I would love to do some work away from home, as it allows for exploration of Australia and differing experiences that I wouldn’t get the chance to see otherwise. ______QWhen you’re not working or studying, what are your favourite hobbies or pastimes? I enjoy playing some video games to keep up with friends from school, and training calisthenics when I do have free time. As well as hanging out with friends from school when they come back home on their university breaks. TMP ACIRTSUPPORTING MASTER PLUMBERSAND THEIR WORKFORCEAll Profits Back to Members: Not Unions – A Unique AdvantageUnlike many other redundancy funds, ACIRT operates on a unique principle: This means the hard-earned money trusted to ACIRT directly benets your employees and you.Three Decades of Trust and StabilityACIRT’s commitment has built a foundation of trust and reliability. Our long-term commitment ensures ACIRT is not just a fund, but a dependable partner, providing stability and security for plumbing businesses and their valued employees for years to come. NEED HELP WITH YOUR ACIRT?Visit  or call 1800 060 467 to speak with our team.ACIRT 10100As a proud sponsor of Master Plumbers NSW, ACIRT is committed to the success of our industry’s employers and the wellbeing of their dedicated workforce. For over three decades, ACIRT has provided a vital safety net, ensuring that your employees, who are also ACIRT members, are never left without support.

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The high cost of running a business! Here’s a take on the problems from me and a few mates.Article in The Daily Telegraph Friday 4 July 2025 by Jake McCallum, Rory Williams and Madeleine Damo – restaurants and cafes are shutting in record numbers: ‘Sorry Sydney, The Kitchen Closed’.The same problems apply to the construction industry, as per comments from Daniel Hunter, boss Our regional expert has had a bellyful of administrative hassles and costs… and he suspects he’s not alone!Regional RamblingsClaims and more claimsof Business NSW, who notes the price of insurance, workers compensation, energy, tax, and compliances are at unprecedented levels.Daniel Hunter told The Daily Telegraph he fears the state will “continue to see more and more business close down unless there is a serious look at the cost of doing business.“It is no surprise that cafes and restaurants are going out of business in record numbers – the cost of doing business is as high as it has ever been,” he said. “The price of insurance, workers’ compensation, energy, tax and compliances are at unprecedented levels.”A Business NSW survey in the “labour-intensive” hospitality industry reported an ongoing skills shortage, with “three in four NSW employers report[ing] difculty recruiting or being unable to nd suitable staff.” Peter Richardson, from Sidney & Richardson in Ballina, NSW, is a lifelong plumbing professional with an intimate knowledge of regional affairs. Contact Peter at admin@sidneyrichardson.com.auOne-third of businesses told the survey they faced an increase of at least 30% in their general insurance costs over the past year. “Payroll tax continues to take more than $12.3 billion every year from about 52,000 businesses,” Mr Hunter told The Daily Telegraph.“These changes would provide immediate relief to businesses, stimulate regional job creation and help modernise the state’s economic framework.”Win $10,000 Luxury Escapes VoucherGet Rewarded Join your Trade Rewards program and earn cash for every eligible natural gas appliance you sell - plus entries into the major prize draw to win a $10,000 Luxury Escape voucher. Eligible products include:• Hot water systems• Cooktops• BBQ points• Fireplaces How it works:1. Sign up and receive a $20 bonus or 2 prize draw entries2. Log your eligible sales3. Accrue reward dollars or cash out anytime4. Share rewards with customers, colleagues, or matesStart earning todaytraderewards.com.au• Flued and portable heaters• Ducted heating• Pool and spa heating“ CLAIMS KEEP DANGER? TRY ANOTHER WAYBeen in business for 57 years, and we have had no major Workers Compensation claims. Old method: assess the job, and if you see a problem or danger, then go to Plan B or C to lessen the danger or problem. Workers Compensation is in place to help x any injuries to a person so they can successfully get back to work and their families. TMP

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www.masterplumbers.com.au30 / SPRING 2025 www.masterplumbers.com.auSpringtime can be a busy and rushed time of the year for plumbers, as property owners undertake post-winter projects. But, SafeWork NSW advises, it can also be a dangerous time for workers. Below are some timely safety reminders… Regulation & SafetySAFEWORK NSW IN FOCUS: SPRING PRIORITIESPlumbing involves a range of safety risks, and this season SafeWork NSW has identied key issues that continue to put plumbers at risk. Falls from heights continue to be the biggest cause of traumatic injury and death, with most injuries being sustained by falls under 4m. SafeWork continues its focus on young and at-risk workers, making sure apprentices are aware of the importance of safety, the risks on site, and both their and their employer’s responsibilities. It’s reno season, and with every new reno comes new risks. Remember an old house in desperate need of a facelift may have layers of asbestos under that drywall. And don’t let dust from that bathroom demo get into your lungs and cause silicosis.It might be tempting to cut corners or save a few dollars by skimping on safety, especially on busy jobs. But the reality is: an injury on site will cost you far more – in lost time, lost income, and long-term recovery. A shortcut today can turn into a long delay tomorrow. ASBESTOS IN PLAIN VIEWIf asbestos-containing materials are in good condition and left alone, they usually don’t pose much risk. But once you start cutting, drilling, or water blasting them, tiny bres can be released into the air. Breathing in those bres can lead to serious health issues like asbestosis, lung cancer, or mesothelioma. Around 4,000 Australians die each year from asbestos-related diseases. That’s twice the number of people killed on our roads. If you’re working on a home or building built before 1990, then it’s likely to contain asbestos. Asbestos is commonly found in kitchens, bathrooms, oors, roofs, ceilings, and walls. There’s no known safe level of exposure – so even a small amount can be dangerous if disturbed. Always check for the presence of asbestos before you start cutting, drilling, or removing materials.When in doubt, a sample should be taken and tested by a National Association of Testing Authorities (NATA) accredited laboratory. For commercial buildings built before December 2003, check the asbestos register before starting work. If asbestos is found, request the asbestos management plan before proceeding. SafeWork NSW recommends using a licensed asbestos removalist for any amount of asbestos. l If you’re removing less than 10m2 of non-friable asbestos yourself, you don’t need a licence – but you must follow the Code of Practice.l A Class A or a Class B licence is required to remove more than 10m2 of non-friable asbestos.l A Class A licence is required to remove any amount of friable asbestos.Remember that employers have a legal obligation to provide workers with asbestos awareness training if they are likely to encounter asbestos on the job. SafeWork NSW has an online Asbestos Awareness & Safety course which, if taken, helps meet those legal obligations and gives participants the skills to protect themselves and their colleagues from harmful asbestos bres and dust.Visit SafeWork NSW website at www.safework.nsw.gov.au/asbestos or scan the QR code for more information, including how to identify asbestos and work safely, links to the Asbestos Awareness and Safety Course and the SafeWork NSW Code of Practice: How to safely remove asbestos.Turning waste into Renewable Gas: creating more energy optionsfor industriesPARTOFTHEBIGPICTURE.COM.AUpart of the big picturePhoto credit: InfraBuildgasleakreport.jemena.com.auLet your customers know too. It’s the fastest way to alert us to a gas emergency.Smell Gas? Report It Fast.Jemena’s Online Gas Leak Reporting ToolAs a plumber, you know how serious a gas leak can be. Jemena’s gas leak reporting tool makes it faster and easier than ever to report a potential leak in our NSW gas network.Whether you’re on-site or advising a customer, you can use the tool to: • Quickly report leaks 24/7• Pinpoint the location on a map• Upload photos and details on the spot(Left) Asbestos-containing pipe lagging; and (Right) asbestos-containing gutters, capping and roof.

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www.masterplumbers.com.au SPRING 2025 / 33 www.masterplumbers.com.auregulation & safetyNEW APPRENTICES & YOUNG WORKERSIf you’re starting out as a plumber, it’s important to know your safety rights. Your employer must ensure you are properly trained and licensed, have the right tools and protective gear, and are supervised so you can work safely – whether you’re on a roof, in a trench, or using power tools.It’s important to always follow safety procedures, ask questions when you’re unsure, and never take shortcuts – especially when it comes to using tools and working on-site. At the end of the day, the goal is simple: get home safe.Use the ‘Wait – Take Five’ approach before you start!1. STOP – Before climbing a ladder, getting on a roof, or starting any task, pause and assess the situation.2. IS IT SAFE? – Check your tools, PPE, and surroundings. Is the surface stable? Are there slip or trip hazards?3. COULD IT HURT SOMEONE? – Think about hot water, sharp tools, conned spaces, or working at heights.4. SPEAK UP – If something doesn’t feel right or looks unsafe, let your supervisor or team know.5. ASK – Not sure how to do the job safely? Ask before you act. It’s better to double-check than risk an injury.Your supervisor or a more experienced plumber should show you how to do the job safely, watch you do it the rst time, and keep checking in to make sure you’re on the right track.For more information visit our Young Workers webpage on the SafeWork NSW website, or scan the QR code. Dux’s 3rd generation Ecosmart R290 heat pumps are designed and manufactured right here in Australia. Available in 200L & 285L tank capacities AUSSIEAUSSIEAUSSIE!BUILT STRONGER TO LAST LONGERScan the QR Code for more information about the Dux Ecosmart Heat Pump range.Call 1300 365 115 or visit dux.com.auSchedule your heat pump to consume energy generated from your PV systemControl the heat pump using the Wi-Fi enabled controller or via the Smart Life AppPremium made tank rated to a maximum of 1,000kPa for full mains pressureLOW GWP R290 REFRIGERANT$$$ELIGIBLE FORGOVERNMENTINCENTIVESEnergy efficient, uses up to 71.6% less energy than a standard electric water heater*Available in plug in and hardwired modelsInstallable by plumbing & electrical trades*Annual energy savings of up to 70.8% (200DHC25) and 71.6% (300DHC25) are based on Australian Government approved TRNSYS simulation modelling using a medium load in Zone 3 and apply when replacing an electric water heater of a similar size. Any savings will vary depending according to the installation location, water heater type being replaced, hot water consumption and energy tariff of the water heater. Choice of various operating modes - ECO, Boost, Holiday, RescueSAFETY IN THE RENO & DEMO SEASONWhile it’s always nice to give old houses, out-of-date bathrooms and tired kitchens an upgrade, it’s important to be aware that older homes can hide serious safety risks. DISCONNECTION & RECONNECTIONPlumbers in NSW must hold a valid licence or certicate to perform plumbing and drainage work, including the disconnection and reconnection of water heaters. For more information visit the NSW Fair Trading website by scanning the QR code.SILICA PERILSCould you and your workers be at risk of exposure to silica dust? Cutting, grinding, or drilling materials that contain crystalline silica – like concrete, bricks, tiles, or stone and sandstone – can release dangerous levels of dust into the air. If that dust isn’t properly controlled, it can be breathed in and cause serious lung diseases like silicosis, lung cancer and other respiratory illnesses. These illnesses are preventable. These tasks are often undertaken by plumbers and it’s important to review and assess the silica dust risk carefully. Make sure you have the right controls in place, such as on-tool dust capture and collection systems and appropriate personal protective equipment (PPE), and establish safe work procedures to protect your workers. To nd out more, scan the QR code.* NEW INCIDENT * PLUMBER FALLS FROM ROOFIn March, a plumber was working on a roof, using a blower to clean out gutters, when he lost his footing and fell approximately 4.4m to the ground. As a result of the fall, he sustained serious injuries.This incident highlights the signicant risks involved in working at heights without adequate safety measures in place. Ensure where possible that work is completed from the ground, e.g. by using a high-reach blower or vacuum system.A workplace injury can keep a worker off the job for months or longer, and a fall like this can be completely life-changing. Beyond the physical toll, it can have daily impacts on your family and wellbeing, devastate your nances, and stop you from enjoying key moments in your life. It’s a powerful reminder that one moment on the job can have lasting effects.See the Incident Information Release on the SafeWork NSW website, or scan the QR code to nd out more on how to prevent a fall.

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www.masterplumbers.com.au34 / SPRING 2025 www.masterplumbers.com.auTrade waste pre-treatment: oil water separators Trade wastewater can contain solids, oil, grease, and other substances. If it is discharged directly into the wastewater system (sewer), it can cause blockages and overows, overload our water resource recovery facilities, and pollute rivers and beaches. That is why you must install pre-treatment equipment.sydney water: Pre-treatment il water separation systems remove free oil from wastewater, and include coalescing plate separators, vertical gravity separators and hydro-cyclone separation systems. Oil water separators are designed to receive and deal with the residues of oily water produced because of washing down. Areas that should drain to an oil separator include degreasing bays, vehicle wash areas, and workshop oors.Not all oil water separators are the same and each one has a different capability and can be used for various trade waste business applications/processes.These are some examples of businesses/on-site processes that typically require an oil water separator to be installed as a trade waste pre-treatment device:l Panel beating and spray paintingl Car detailingl Mechanical workshopl Auto recyclerl Car wash – hand wash and pressure sprayl Car wash – mechanicall Service station with under-canopy forecourtl Auto recyclersl Engine reconditionersl Radiator repairers.3 DISTINCT TYPES OF OIL WATER SEPARATORS:A coalescing plate separator, or CPS, is a gravity separator with a plate pack tted to remove oils and solids. It utilises the difference in specic gravity (i.e. settling speed) between immiscible components of a liquid waste stream such as engine oil and water. The plates improve the gravity separation process by reducing the settling or rise distance. The pump supplied with the unit must be the pump authorised with the unit. Freestanding, above-ground separators, with a pumped inow, are the only CPS systems acceptable to Sydney Water.2A vertical gravity separator, or VGS, is an oil water separator that uses a vertical cylinder design containing a continuous truncated conical spiral pack to separate non-emulsied oils and sludges from wastewater. Each VGS model is supplied with a specic sized diaphragm pump.3A hydro-cyclone separator system, or HSS, uses centrifugal force to separate oils from water. This system has a vertical installation with a small base so it can t small locations.Waste oils should be captured and stored in a drum for off-site removal by a transporter.Authorised oil water separators are listed online at sydneywater.com.au in the trade waste section. You must only install oil water separators that are approved by Sydney Water when working within their area of operation. TMPThe morestars the mor ewater eﬃcientBathroom Products Australia Pty LtdLicence No. 0137In accordance with AS/NZS 64000.8Litresaverage ﬂushwww.waterrating.gov.auWATER RATINGLic. WMK26242AS 3982.1996SAI GlobalVenezia Electronic UrinalVenezia Electronic UrinalFeatures and Beneﬁts:• WELS 6 Star, 0.8L per ﬂush• Microwave Sentinel™ Sensor Technology• Microwave sensors operate through the VC, simply attach to the back of the urinal• Wiring conﬁguration makes installation and maintenance easy• Stadium Mode reduces water usageThe morestars the mor ewater eﬃcientBathroom Products Australia Pty LtdLicence No. 0137In accordance with AS/NZS 64000.8Litresaverage ﬂushwww.waterrating.gov.auWATER RATINGAS 1172.6:2022WMK26242JURV100.400.401 Includes:• Rough in Kit• Fit-Off Sensor Kit• Venezia Urinal

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www.masterplumbers.com.au SPRING 2025 / 37 www.masterplumbers.com.auNew productsOur plumbing expert  describes two brand new products which are designed to make plumbers’ lives much easier!Bill Armstrong has been a member of the Association for over 25 years. He has served on the Master Plumbers NSW Executive Committee for the last 21 years. He is a Past President (2003–2005), Guardian (2007–Present) and Life Member (since 2015). Bill has always assisted new and current members. Bill has owned B&J Armstrong Plumbing since 1993. Emailadmin@armstrongplumbing.net.au or visit www.armstrongplumbing.net.auThe RIDGID® K-46 Cordless SinkSnake™ clears tough blockages in 3/4” to 3” (20-76mm) lines such as sinks, tubs, shower, and urinals. Powered by the RIDGID 18V Advanced Lithium Battery Platform, it provides cordless freedom for professional daily use. Designed with ergonomics and versatility at its core, the K-46 features an integrated, multi-position kickstand for support, a 360-degree rotatable AUTOFEED® that advances and retrieves the cable in forward and reverse, an enclosed rotating drum, and compatibility with different cable sizes and cable tools for unmatched convenience.l Cordless Freedom: Powered by the RIDGID 18V battery platform to deliver runtimes suited for professional daily use.l Ergonomic: Integrated, multi-position kickstand alleviates the weight of the tool in common work environments, such as under cramped sinks and in tubs, for improved comfort and support.l Power: Features a Brushless DC motor that clears tough blockages in 3/4” to 3” (20-76mm) lines such as sinks, tubs, showers and urinals.l Design: Fully enclosed rotating drum protects plumbing xtures from accidental damage.l Standard cable included: 5/16” (8mm) – drain capacity: 1-1/4” to 2-1/2” (32-64mm).l Optional cables available: ¼” (6mm) – drain capacity: 3/4” to 2” (20-50mm) and 3/8” (10mm) – drain capacity: 1-1/4” to 3” (32-76mm).For further information see the RIDGID Australia website www.ridgid.com/au/en or email ridgid.australia@emerson.com or phone 1800 743 443. FLOWMATE INSERT..Plumbers are problem-solvers by nature. When something doesn’t work, we x it. But every now and then, we run into those little problems that keep coming back – like blocked downpipes.It was on one of those all-too-familiar call-backs that the idea for Flowmate was born. After a full gutter clean and perfect ow, the plumber was back two weeks later — same roof, same blockage, same soggy customer complaint.“It wasn’t that we’d done a bad job,” says Marc Plowman, co-founder of Flowmate. “The problem was that as soon as a handful of leaves or a stray bit of bark landed in the downpipe, it was game over. Water had nowhere to go.”What followed was a series of sketches, prototypes, and expert input – all aimed at solving a simple question: what if you could just drop something in the downpipe to stop blockages before they start, something that actually works? The concept was rened into a simple, effective insert that slots straight into the downpipe opening. It stops blockages before they start – no tools, no sealants, no drama. BUILT BY TRADIES What sets Flowmate apart isn’t just the product – it’s who made it. Designed and tested by people who have worked on gutters for over 10 years, Flowmate was built for practicality, not perfection. It’s easy for trades to install, and just as easy for the homeowner to understand and maintain. For more information or trade pricing, visit www.owmate.com.au RIDGID® K-46 CORDLESS SINKSNAKE™.Crimp GasCrimp-OnPull-OnPremium PEX SystemsQuality Quality ISO 9001BUSHPEX - Australia’s premium PEX Plumbing Systems, has earned the trust of the industry and plumbers for over 16 years.Elson is an ISO9001 certified manufacturer. Elson has been implementing stringent quality control procedures from raw materials to finished products, ensuring every BUSHPEX pipe and fitting is of consistent quality and exceeds Australian standards.√Premium PEX Systems√Proven and Trusted Brand over 16 years√Original Novopress Tooling resulting from collaborative R&D√Ongoing Batch Based Quality Assurance√ISO9001 Certified Manufacturerwww.elson.auwww.bushpex.auContact us for more information and for distributorssales@elson.au 1300 169 026

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The Master Plumber Spring 2025

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