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CASE STUDY The Doctors Laboratory PROVIDING LOGISTICS SOLUTIONS TO OPTIMISE EFFICIENCYBackground:The Doctors Laboratory (TDL) is the UK's largest independent clinicallaboratory diagnostic services provider.Challenge:To maintain its high reputation, TDL must work with suppliers thatshare its quality and reliability standards. TVS Supply Chain Solutions(TVS) has been TDL's transport partner for seven years, providingsecure transport for blood samples from hospitals and medicalcenters to TDL's testing laboratory in Milton Keynes.Solution:TVS introduced cost and service efficiencies, including multiple fixedcollection and delivery times to stagger sample delivery and Saturdaycollection and delivery services. TVS provides an average 99.8% ServiceLevel Agreement for the safe and on-time delivery of blood samplesfor TDL.TVS couriers are ADR aware to ensure safe transport and carry spillkits conforming to the Department of Health and WHOrecommendations. Samples are transported in red blood transportboxes, which are returned to hospitals as a critical part of the service.TVS offers a 24-hour booking and an online booking system with real-time dispatch software for delivery transparency.Outcome:TVS' reliable and quality service has helped TDL maintain its reputationfor high standards.Customer Benefits:Real-time dispatchsoftware proving theirclients 24hr bookingIntroduction of Saturdaycollection and delivery serviceimproving customer choice 99.8% percent SLA for thesafe, on time delivery ofblood samples for TDLADR aware couriers Introducing multiple fixedcollection and deliverytimes during staggering thedelivery of samples toensure bottlenecks arereduced.www.tvsscs.com/courierservices0207 979 1002