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RESIDENT HANDBOOK

2 Introduction to Resident Handbook Bristol and Bath Regional Capital (BBRC) would like to welcome you to your new home. This small handbook has been produced by EQUANS for BBRC and provides you with a detailed guide to all fixtures and fittings in your home. It is designed to help you familiarise yourself with the main components and features of your home, and to allow you to enjoy their use to the full. A careful inspection has been carried out before your home was accepted for handover to ensure that there are no defects present when you move in. In an ideal world of course, nothing would ever go wrong but in reality, it is sometimes the case that once you begin to regularly use all the systems in the home, some faults will develop and come to light. These will very likely be simple ‘teething’ problems and are unfortunately unavoidable. Please take time to read this handbook, as you will find that it will help you to manage your home efficiently and cost effectively. In addition, it may also reduce call outs to contractors, as often in new properties a large number of call outs are for instruction on how to operate equipment. The handbook provides details of what you should and should not do to the fabric of the building, your responsibilities and what to do if things go wrong. Thank you for your assistance.

3 Contents: 1.0 The Defects Procedure 2.0 Settling into your new home 2.1 Drying out 2.2 Moisture, condensation & ventilation 2.3 Efflorescence 3.0 Moving In 3.1 Alterations to Properties or Gardens 3.2 Loads 3.3 Kitchen Fitments 3.4 Bathrooms and WCs 3.5 Telephone 3.6 Television 4.0 Services 4.1 Gas 4.2 Water 4.3 Electricity 4.4 Ventilation 4.5 Gas & Electricity Suppliers 5.0 Security and Safety 5.1 Smoke Alarms 5.2 Carbon Monoxide Detectors 5.3 Fire Doors & Escape 5.4 Sprinkler System 6.0 Windows 6.1 Egress Windows 6.2 Window Cleaning 6.3 Window Maintenance 7.0 Doors 7.1 Entrance Doors 8.0 Heating and Hot Water 8.1 Central Heating 8.2 Programmer & Thermostat 8.3 Radiators 8.4 MVHR System 9.0 Gardens / External Areas 10.0 Refuse Collections and Storage 11.0 Sustainable Living 12.0 Emergency Services 13.0 Education 14.0 Amenities

4 Contact Details Telephone: To raise a request or report any repairs please call us on: 0345 319 4068 Online You can report repairs via the Fixflo portal which you should have had details for or alternatively email contactus@babrc.co.uk IF A REPAIR DOES NOT CONSTITUTE AN EMERGENCY, YOU WILL BE CHARGED FOR THE CALL OUT Emergency Categories are listed on Pages 5 & 6 In the event of an emergency involving the mains supply of electricity and Gas, the following emergency number should be used: Electricity: 0800 111 999 Gas: 0800 111 999

5 1.0 THE DEFECTS PROCEDURE The builder of your new home has given an undertaking that they will remedy faults or defects during the 12 months from the completion of construction. This 12-month period is known as the defect liability period. Although your home was built and decorated to a high standard and was inspected before you moved in, some defects develop or become apparent over a period of time. The builder is responsible for repairs BUT not for those repairs caused by negligence, accident or your own work to the property. All homes are inspected 12 months after completion of construction; this is known as the end of defects inspection. This will be your last opportunity for any defects to be attended to by the builder. We will be in touch with you nearer the time to arrange this appointment. 2.0 SETTLING INTO YOUR NEW HOME Like most new things, a home needs to be taken care of. In the first few months, it’s especially important that your home is allowed to ‘settle’ – this includes allowing it to dry out gently. Most building materials will have absorbed moisture during construction. This moisture is in the fabric of the building and will usually dry out gradually during the first twelve months of occupation. During this period, you may notice minor cracks in walls, gaps in joinery and white deposits on the walls – all are completely normal in new homes and may occur regardless of the measures you take to ensure that they do not. However, you can certainly reduce the chance of this happening by following the steps outlined in this section. 2.1 Drying Out As the building dries out the wood and plaster in it will shrink, possibly causing small cracks to appear on the wall and ceiling finishes. Small cracks or gaps may also appear at joints and corners of skirting boards and other interior joinery. These are not structurally important and can be permanently cured during the normal process of re-decoration. Any abnormally large cracks will be made good by the builder at the end of the defect rectification period. To keep cracks and gaps to a minimum, try to keep a reasonably even temperature throughout your home, even in rooms which are not occupied. Please be aware that if you choose to heat your home to a high temperate you may experience more noticeable shrinkage. Your home needs to be kept well ventilated to allow moisture to evaporate as the structure dries out. Leave windows or, at least, the trickle vents (slotted vents in the window frame) open for as long as you can each day. Leaving your windows open (or at least the vents within their frames) will help to ventilate your home and allow moisture to evaporate more naturally. The length of time your house takes to dry out depends on how it was built and what sort of weather conditions there are when you first move in. It will take around nine months to a year.

6 2.2 Moisture, Condensation & Ventilation Condensation is caused by steam or water vapour coming into contact with cold surfaces, such as walls, ceilings and windows. Condensation can be the result of evaporation of moisture from building materials, which is quite common in new homes. If allowed to persist, condensation can result in the appearance of mould on interior surfaces and even on furnishings. Condensation will gradually reduce as the building dries out, but you should avoid contributing to it if you want to prevent the appearance of mould on walls and ceilings. There are several things you can do; even after the building itself has finished drying out, to protect your home against harmful levels of condensation: • Open windows or window vents to allow trapped moisture to escape. • If a mechanical ventilation or heat recovery (MVHR) system has been installed in your home, ensure that you familiarise yourself with the manual and manufacturer’s guidance. It is important to understand how these systems operate in order to run your home effectively. • Cover pans when cooking to reduce steam and use the extractor fan where possible. • Always use the extractor fan when bathing or taking a shower. • Stop moist air spreading around your home by keeping doors closed when cooking or bathing. • Avoid drying clothes indoors, especially on radiators. • If you have one, make sure your tumble dryer’s venting duct leads outside (unless it is a self-condensing dryer). • Heat your home evenly and consistently. Ideally, you shouldn’t leave your heating off all day, as when you return home in the evening and start cooking or washing, moist warm air will be created, which will settle on the cold surfaces and create condensation. Program your central heating to come on shortly before you return. Don’t let condensation mould become a problem. Preventing it is much easier than getting rid of it! 2.3 Efflorescence Efflorescence is the appearance of white deposit on wall. It is caused by natural salts coming out of the wall materials during the drying out period. It is not a major problem and should disappear over time. You can get rid of it by wiping out or brushing off.

7 3.0 MOVING IN 3.1 Alterations to Properties or Gardens Any alterations that you may wish to make to your home should only be made after the written approval of BBRC. The property has been designed and constructed to Comply with significantly lower air tightness values with VCL liner incorporated to rear of plasterboard. 3.2 Loads Heavy loads, such as shelving, should only be fixed to internal partitions and should be supported only by fixing into the timber upright studs with wood screws. The studs can generally be located by lightly tapping the surface of the plasterboard across the wall until the hollow sounds become more solid. Check that you are fixing into timber stud prior to fixing. Light loads, such as small pictures, can be hung on proprietary plasterboard fixings, which are readily available from ironmongers or DIY stores. Do not put fixings immediately above or below light switches or power outlet points, or cut into walls at these locations, as the electrical supply cables are located within the walls in these areas. 3.3 Kitchen Fitments Un-switched power sockets are fitted in the spaces for washing machine and fridge/freezer. These are controlled from switches above the worktop level to allow the appliances to be switched off for defrosting, servicing etc. without having to move them. Switches are labelled relative to the appliance space. Washing Machines: Washing machines are provided and are located in the storage cupboard in the hallway, click here for the user manual. Ensure that there are no leaks from any of the connections when the washing machine is in use. Please note that washing machine caps need to be removed before installing your washing machine. Cookers and Hob: The cooker space in your kitchen is provided with both a gas supply and an electric cooker point. Please click here for the hob manual and here for the oven manual. Worktops: Though laminate is a hard, durable material, it is possible to scratch the surface, detracting from the smooth finish of your worktops, so always use a chopping board and never cut directly onto the surface. Similarly, while laminate worktops will resist the temperature of boiling water and hot cooking splashes, to avoid damage you should never place hot saucepans or oven dishes directly onto the surface. You’ll find laminate is one of the simplest materials to clean in case of spillages – just wipe clean with a soft cloth and mild solution of liquid detergent and water, then dry with a cloth towel. Ceramic Wall Tiles: Ceramic tiles should be cleaned with a soft cloth and a mild detergent solution. Cream cleaners and abrasive agents should be avoided.

8 3.4 Bathrooms and WCs Bath: The bath in your bathroom is made from plastic. Like any modern bath, it should only be cleaned with a non-scratch cleaner, and NEVER with a scouring powder. Although the bath is robust, it is possible to damage the finish if heavy or metal objects are dropped into it WC: This is ceramic and should be cleaned the same way as the bath. To avoid damaging internal fittings do not put bleach products in the cistern. Your WC is fitted with the facility for dual flushing to minimise water usage. Washbasin: The washbasin is also ceramic and may be cleaned like the bath. Showers: All properties have a Hansgrohe Croma 100 Vario . Select temperature of water to suit. Ceramic Wall Tiles: Ceramic tiles should be cleaned with a soft cloth and a mild detergent solution. Cream cleaners and abrasive agents should be avoided. Door lock: Bathroom and GFWC have indicator bolts openable from outside. If someone locks themselves in the room, the lock can be released from the outside by inserting a coin or screwdriver into the slit in the centre of the fitting on the outside of the door and turning. 3.5 Telephone Your home is provided with a telephone socket within your living-room and with an extension point in the master bedroom. Once the main external line has been connected these sockets will be functional. It is important that you inform your telephone service provider (BT) that your bedroom has an extension point otherwise you may be charged for two visits. 3.6 Television TV aerial sockets are located in your lounge and 2 primary bedrooms. They are connected and ready for immediate use. 4.0 SERVICES 4.1 Gas The gas meter is located in externally, to the front elevations. This box should not be disturbed except for meter reading purposes. The main gas stopcock is located beside the gas meter. To turn the gas supply “OFF”, turn the lever so that it is at right angles to the pipe. Gas Leaks: If you smell gas or suspect a gas leak use the stopcock to turn the supply off immediately and contact British Gas emergency no. below: British Gas Emergency Number (24 hours) call free: 0800 111 999 or for the deaf and hard of hearing 0800 371 787. It should be noted that these numbers should only be used in an emergency or to report faults to the utility’s own equipment. 1A

9 4.2 Water Stopcock: All property stopcocks are located within the cupboard under the kitchen sink. The water supply can be turned off from within the property using the stopcock. When first moving in, please ensure that you know where the main stopcock is located and keep access to it clear. The water supply: The water supply to all cold taps comes from the local mains. The recommended supply point for water for drinking purposes is the cold supply tap in the kitchen but all supply points will provide water of equal quality. Serious leaks: In the case of a serious water leak turn off the supply using the internal stopcock and contact BBRC immediately. Minor leaks: In the case of minor leaks, collect the drops in a basin or bucket and report the problem to the Housing Association the next working day. Water Meter: Your water meter is located externally in footpath. 4.3 Electricity Consumer Unit and Miniature-Circuit Breakers with Residual Current devices: The electricity meter is located in the service riser cupboard in the main communal hallway if you require access to this cupboard please contact your property management team. The Consumer Unit to each individual property are located in the utility store. You must ensure that you know where the above are located and that you understand the operation of the consumer unit as soon as possible after entry. For convenience and safety, micro-circuit breakers with residual current devices (MCBs / RCDs) protect the electricity supply. Switching off: The electricity supply to your home can be switched off by using the large power switch to the side of the consumer unit. When this switch is set to the “OFF” position, all lighting and power to your property will be disconnected. MCBs / RCDs: These are found beside the main power switch on the consumer unit. All circuits are protected by Miniature-Circuit Breakers with Residual Current Devices that protects from over-current and electrocution. These act like fuses and will automatically switch off a circuit if it becomes overloaded. Each MCB / RCD controls a separate circuit and can be used to isolate a circuit whilst leaving others switched on. Each circuit should be labelled above or below each MCB / RCD. If in doubt about which switches control which circuits use the main power switch to disconnect all circuits. Fault finding: In the event of an electrical fault the MCB / RCD for the circuit concerned will automatically switch to the “OFF” position. If this happens the following procedure should be followed: 1. Check the main switch and reset the individual MCB / RCD switches as necessary to the “ON” position.

10 2. If the electrical supply is cut off again, or the switch will not stay in the “ON” position, turn off all appliances on the affected circuit which were in operation at the time and switch them back on one by one until you identify which appliance is causing the fault. 3. If the supply continues to be cut off, try that appliance in another socket, preferably on another circuit. If the supply is cut off again it is likely that the appliance is faulty and requires repair, or the circuit may have overloaded. If the circuit is overloaded, disconnect one or more of the appliances connected to that circuit. If, after checking, there is not a faulty appliance or an overload, and the MCB / RCD continues to switch off, the dwelling’s electrical circuit may be at fault and you should report the issue to our Property Management team. The most common cause of the supply being cut is blown light bulbs. Once reset at the main switchboard the system should function without further problems. 4.4 Ventilation Your kitchen has been fitted with either a canopy extract fan or with a recirculating canopy hood and wall mounted extract fan. This fan is designed to reduce humidity levels within the kitchen and improve indoor air quality. The system operates automatically and can be boosted by the boost switch. Your GFWC and bathroom are fitted with Enviro Vent fans. This is designed to run silently, reducing humidity levels and improve indoor air quality. Please refer to your user manual in your Home User Pack. There is an isolator switch situated above the bathroom /downstairs WC doors, this switch must be on to operate the fan. THE UNIT RUNS CONTINUOUSLY AND MUST NEVER BE SWITCHED OFF OR TAMPERED WITH. 4.5 Gas & Electricity Suppliers For any queries relating to electricity or gas accounts please contact the following: Electricity Supplier To make a general enquiry e-on: Customer Services 0345 052 0000 Fault & Emergencies 0800 111 999 Gas Supplier To make a general enquiry e-on: Customer Services 0345 052 0000 Fault & Emergencies 0800 111 999 When phoning the electricity & gas suppliers it may be useful to provide the MPAN (electricity) numbers and MPRN (gas) number. These numbers are unique to your property and will help in dealing with any enquiries to the relevant utility company. You will find these numbers on the document ‘Your Home Details’ which is included in your Home User Pack. 5.0 SECURITY & SAFETY 5.1 Smoke Alarms The construction of your home means that it is safe from fire spreading between properties through the walls, floors or roof space. The greatest risk in the event of a fire is caused by smoke spread. This

11 can be reduced by keeping internal doors closed within the home as your pass doors are solid core doors. All properties are provided with smoke alarms wired directly to the mains electricity supply. These smoke alarm detectors are fitted with a battery backup system, which should power the unit for a short time if the mains power in the dwelling fails. Your smoke alarms are fitted in the kitchen and entrance hall. Under no circumstances should you remove these batteries. Do not cover the alarms or paint them, as this will make them ineffective. 5.2 Carbon Monoxide Detectors All homes are provided with carbon monoxide detector. This detector is mains powered and located in the Kitchen. 5.3 Fire Doors & Escape To prevent the spread of smoke or fire through your property and escape spaces by way of front door, please ensure all doors are closed. The hinge or closer should not be removed, nor should the doors be jammed open. In this way the doors will be able to maintain their function in the event of a fire. However, if this is not possible, the fire department can affect an escape through a window within your home. In such circumstances, it is advisable that you open and remain in front of one of the windows located in the front or sides of your home where you will be most readily seen. IN THE EVENT OF A FIRE PLEASE CALL 999 IMMEDIATELY

12 6.0 WINDOWS 6.1 Window Cleaning (Houses only) Window cleaning on the houses are your responsibility, always take care when cleaning windows. We will arrange for the windows on the apartments to be cleaned. All glass should be cleaned with lukewarm water containing a mild detergent or soap solution. Use a soft cloth or squeegee to apply solution and dry with a chamois leather or dry cloth. Care should be taken with the upper floor Windows when there are children in the home: Never leave children unattended in an upper floor room when the window is open. Never allow children to sit or stand on internal window sills Never allow children to lean out of open windows. Avoid locating furniture below upper floor windows that may allow children to climb up to window level. All windows, except the egress window, are fitted with locks and are supplied with keys to increase security. 6.3 Window Maintenance To keep the windows in good working order the following steps should be followed: • Do not use caustic fluids when cleaning the glass, or sharp objects which may scratch the glass. • Hinges, mechanisms, gaskets etc. should not be painted, but rather use grease or silicone spray for lubrication on ironmongery if necessary. If the window becomes stiff to operate do not force it or damage may result – report this to Brighter Places 7.0 DOORS 7.1 Entrance Doors Communal Entrance Door The Communal entrance door to the block is fitted with a coded keypad to gain entry. You will also be provided with an access fob to enter the block. Please ensure there are no items left outside the apartment entrance door as this is a communal area. Doormats are acceptable. Door Entry System To allow visitors into your apartment, there is a door entry system fitted adjacent to your apartment door. This will allow you to communicate with the person(s) at the main communal door and allow access if required. Please refer to the user guide for guidance and further information. Apartment Entrance Door

13 The composite front door has been manufactured and tested to PAS 24 security standards. Security chains and letter plates have been fitted for your convenience and safety. All entrance doors are fitted with a 3-point locking system for added security. Please ensure there are no items left outside the apartment entrance door as this is a communal area. Doormats are acceptable. Doorbell: A Chrome push button and powered doorbell has been fitted on the apartment door. PIR Sensors External Lighting (front and rear): The outside lights are sensor controlled, with LED lighting. You can override these lights by switching them off. 8.0 HEATING & HOT WATER 8.1 Central Heating Your home has a Vaillant IQ Series Combi boiler. The gas central heating and hot water system consists of a sealed combination gas boiler with an integrated programmer to both ground and first floors (2 zone system), and radiators in each room, each of which is fitted with a thermostatic control valve (with the exception radiators located in the same room as the room thermostats). There is no hot water storage cylinder tank within your home. Water is only heated as and when you turn on your hot water taps. This is very economical and efficient system. Try to avoid running more than one hot water tap at the same time, as the water flow will be reduced. When running a bath, you may find it takes a little longer than you have previously experienced, if you previously had a hot water tank. 8.2 Programmer & Thermostat The heating system programmer and thermostat is located in the entrance hall and master bedroom and can be set to automatically switch your heating on and off at specific times on a daily basis to suit your requirements. You can also choose to have the heating on constantly, and in warmer months you can turn the heating off completely. The thermostat should be adjusted to set general temperature in your home (individual rooms can be controlled at each radiator by way of the thermostatic control valve). You may find you have to experiment with the settings and timings before you find the settings which suit your household. 8.3 Radiators Your radiators are be fitted with a thermostatic control valve which allows you to adjust the temperature of each room individually, with the exception of the radiator in the entrance hall. 8.4 – Mechanical Ventilation with Heat Recovery system A heat recovery ventilation system properly fitted into a house provides a constant supply of fresh filtered air, maintaining the air quality whilst being practically imperceptible, please DO NOT TURN THIS SYSTEM OFF. Please click here for the user manual. 9.0 GARDENS / EXTERNAL AREAS

14 Communal Corridors & Stairways Communal corridors and stairwells are to be kept clear at all times. Gardens (Houses only) If you have a garden your lawns, garden and landscaping are your responsibility to maintain. Lawn care BBRC cannot guarantee that your grass will not require maintenance, nor that it will be completely free draining; the garden may require work to improve its draining and to ensure the lawn remains healthy. It is normal for you garden to be saturated if there is period of sustained rain. Under such conditions your garden will require time to fully dry. If you use your garden when it is wet, then this may cause damage to your lawn which we cannot be responsible for. Grass itself needs a lot of water, particularly during the summer and it is likely to turn brown, or even die without it, and the turf may shrink leaving unsightly gaps. Please be aware that overwatering may also kill off grass. If you need guidance on how to water your garden, please consult a local landscaper. In the first three to four weeks, you should not walk on your new lawn, let your pets on it or install any children’s play equipment. You can start mowing your lawn three to four weeks after the turf has been laid. Using a good quality balanced fertiliser in the Spring is recommended along with Autumn feeding to harden the turf ready for winter. General garden maintenance Aerate your lawn also known as “forking”. This is the action of making holes in the lawns surface with a garden fork. We advise you to do this to encourage new root growth, improve drainage and reduce the build-up of thatch below the surface. Dogs: in order to maintain a healthy lawn, it is important that you dispose of any dog excrement responsibly and hose down after toileting. Leatherjackets Leatherjackets (insects) can be damaging to lawns and sometimes kill small plants in flower beds and vegetable plots by eating roots and stem bases. The main symptom of leatherjackets is your lawn will develop a yellow/brown dead patch. If your lawn starts to show symptoms of leatherjacket damage you will need to treat them before they kill off your lawn. For more information on how to manage leatherjackets, contact your local garden centre.

15 Drainage- If your lawn is on clay soil or it tends to get badly waterlogged in winter, it needs annual aerating. Any lawn that’s been in place for several years and gets lots of heavy wear also benefits from being aerated every autumn to alleviate the natural compaction that results from walking on the grass. Spiking or slitting is the antidote, opening drainage channels, making it easier for roots and worms to penetrate, and generally improving growing conditions for grass. Use a mechanical or electric spiker or alternatively use an ordinary garden fork and push it into the turf to a depth of three inches every four to six inches all over the surface of the lawn. During the winter period it is important to keep off recently turfed areas for as long as possible. 10.0 Refuse Collection & Storage Your recycling and waste service is provided by your local council. There have been recent changes to the collection service, more information can be found on the Bristol Council Website. www.bristol.gov.uk If you live in an apartment please dispose of your refuse in the communal bins within the bin store, you will have been provided with a fob for entry. PLEASE DO NOT LEAVE ANY ITEMS ON THE BIN STORE FLOOR.

16 Recycling Centre and Tip Kings Weston Ln, Avonmouth, Avon BS11 0YS Your household waste recycling centres are open seven days a week throughout the year and close on Christmas Day, Boxing Day and New Year’s Day The opening times are 8am – 6:45pm 11.0 SUSTAINABLE LIVING This section explains the principles of Sustainable Development and the ways in which we can all make a positive contribution to our community. There are simple measures which residents can adopt through day to day living that can save money, improve the family’s well-being and contribute to a healthier environment. First, it is useful to remember how the three R’s can help: Reduce, Reuse and Recycle. Reduce Avoid heavily packaged foods and other goods and where possible buy loose food rather than pre-packaged

17 Stop junk mail through the Mailing Preference Service Keep your own shopping bags or boxes for reuse at the supermarket Reuse Reuse scrap paper for writing Reuse envelopes - stick labels over the address Buy rechargeable items instead of disposable ones Buy items in refillable containers (i.e. washing powders) and reuse empty food jars. Take old clothes / books etc. to charity shops Recycle Choose products in packaging which you know can be recycled Buy products from recycled materials Recycle at home, using the Glasgow City Council recycling facilities provided Recycle at local facilities (i.e. bottle banks) Energy Efficiency The following tips can save you money, as well as helping to reduce resource waste: Heating If you are too warm, turning your thermostat down by 1°C could cut your heating bills by 10%. Between 18°C & 21°C is the recommended temperature for a living room. In general, you should always check that the system thermostat in the hallway is not set too high and the timer should be used to ensure that the building is only heated when necessary. Closing curtains at night can help to reduce the heat from escaping through the windows. Plugs Always put the plug in your basin or sink for washing, leaving hot taps running wastes money. Lights Always turn off lights when you leave the room and try and let as much natural light as possible in during the day. Also, consider using low energy light bulbs which last longer and, use less energy. Appliances Buy energy-efficient appliances and where possible, try and avoid leaving appliances on standby or charging. Check operation manuals to ensure this will not reset the appliance’s memory. Remember to leave chargers (e.g. for mobile phones) turned off when they are not in use. Fridge/Freezers Defrost regularly to ensure efficient operation. Washing Machines / Tumble driers / Dishwashers Always wash a full load and, if you cannot, use the economy setting on your appliance if it has one. Try to minimise the use of tumble driers and dry clothes outdoors when possible. Further Information The following sources provide further information on sustainability, energy-efficiency and recycling. Always look for the Energy Saving Recommended logo The EU energy label rates products from A, (the most efficient) to G (the least efficient).

18 For refrigeration the EU energy label goes up to A++. By law, the label must be shown on all refrigeration appliances, electric tumble dryers, washing machines, washer dryers, dishwashers, electric ovens, air conditioners, lamps and light bulb packaging. Only the most efficient products also carry the Energy Saving Recommended logo. For further details please refer to www.energysavingtrust.org.uk There are a range of energy labels which have been created to help consumers compare the energy efficiency of products within their category, for example the SEDBUK label which rates the energy efficiency of boilers. Only the most energy efficient products will also carry the Energy Saving Recommended logo making it a quick and easy way for you to identify the most energy efficient products in the category. So, when you are purchasing a new product all you need to remember is to look for the Energy Saving Recommended logo. 12.0 EMERGENCY SERVICES Don’t forget you should call 999 in the event of a real emergency. Police Station Westgate House, Southmead Way, Bristol, BS10 5LT 01275 818340 Local A&E Southmead Rd, Bristol BS10 5NB 0117 950 5050 Fire Station Southmead Fire Station, Southmead Road, Bristol BS10 5DR 0117 926 2061 Doctors Surgery Ullswater Rd, Southmead, Bristol BS10 6DF 0117 950 7150 Dental Practice Southmead Community Dental Practice Ullswater Rd, Southmead, Bristol BS10 6DF 0117 377 0040 Pharmacy Southmead Pharmacy 5 Arnside Rd, Southmead, Bristol BS10 6AT 0117 950 7711

19 Local Authority Bristol City Council 20 Ellsworth Rd, Henbury, Bristol BS10 7EH 0117 922 2000 13.0 EDUCATION Nursery / Childcare Purple Childcare 223 Passage Rd, Bristol BS10 7DL 0117 959 0954 The Manor House Nursery 145 Southmead Rd, Bristol BS10 5DW 0117 962 9620 Primary Schools Fonthill Primary School Ascot Rd, Southmead, Bristol BS10 5SW 0117 377 2550 Brentry Primary School Brentry Ln, Brentry, Bristol BS10 6RG 0117 353 2261 High Schools Blaise High School Station Rd, Henbury, Bristol BS10 7QH 0117 903 0100 Bristol Free School Concorde Dr, Brentry, Avon, Bristol BS10 6NJ 0117 959 7200 College SGS College Filton Ave, Filton, Bristol BS34 7AT 0800 056 7253 14.0 AMENITIES You can find more details of surrounding amenities and useful information about your area on the following websites: www.yell.co.uk or www.upmystreet.com

20 Post Office Post Office 12 Arnside Rd, Southmead, Bristol BS10 6AT Public House The Pegasus 246 Greystoke Ave, Southmead, Bristol BS10 6BQ 0117 950 0477 Bear and Rugged Staff 285 Southmead Rd, Southmead, Bristol BS10 5EL 0117 329 0140 Leisure Centre Henbry Leisure Centre Avonmouth Way, Henbury, Bristol BS10 7NG 0117 353 2555 Contact details Telephone 0345 319 4068 Email contactus@babrc.co.uk