Telco Capability Guide : simplebooklet.com

ContentsOur Services - Page 3Overview of our Recruitment SolutionsOur Areas of Expertise - Page 4A broad spectrum of areas we specialise across. If your area of interest isn't listed, please get in touch!Collaborative Success: Our Partner Highlights from the Past 24 Months - Pages 5-8Customer success stories from:Lumea Ventia Optus SuperloopCandidate Success Stories - Page 9We care about your brand and the experiences of your future employees, ensuring they feel valued and supportedthroughout the recruitment process. Hear from the other side with testimonials from successful professionalsplaced. Get in Touch - Page 10Contact information

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Driving telco growth with expert talent solutionsStatement of Work (Project Delivery)Contract RecruitmentPermanentRecruitmentNo telco business is the same, so at Intrinzic, we conduct a thorough needs analysis to deliverthe ideal recruitment solution tailored to your unique requirements.Whether you're seeking permanent talent to strengthen your teams, a contract expert to fill ashort-term gap, an executive leader to drive strategy, or a project delivering, with streamlinedrecruitment, we will find the perfect fit for your telco organizationExpert. Connected. Trusted

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Challenge:Amid a strategic restructuring, Lumea sought to strengthen its team by creating new positions that would support growth andoperational excellence. The company aimed to capitalize on its assets by bringing in top-tier talent capable of thriving in a lean,dynamic environment.Approach:Recognizing the need for specialized expertise, Lumea engaged me as their exclusive recruitment partner, given my establishedrelationships with the new senior leadership team. I collaborated closely with the General Manager of Telecommunications, theDirector of Sales & Channel, and the Director of Integrated Solutions to conduct a thorough needs analysis, ensuring a deepunderstanding of the skills and experience required for each role. My tailored recruitment strategies were designed to identifycandidates who not only possessed the technical qualifications but also the adaptability necessary to excel in a multifaceted role.Results:Through my strategic partnership, I successfully placed five key roles within a 12-month period: Senior Business DevelopmentManager: A highly regarded professional with extensive networks in the enterprise and government sectors, capable of driving newbusiness initiatives. Senior Structural Engineer/Product Owner: A leader for the Digital Twin platform, tasked with taking ownership andspearheading its launch. Sales Support Specialists (x2): Essential team members who provided support in the colocation segment,enhancing operational effectiveness. Solutions Architect: A professional with expertise in Fixed Wireless and Data Services, ensuring awell-rounded approach to project requirements. These strategic hires not only bolstered Lumea's operational capabilities but alsopositioned the company for future growth and innovation“Aaron at Intrinzic has placed a number of roles with Transgrid over the last year. Each time they have moved fast toidentify an excellent shortlist of candidates. We've always had a number of great people to choose from. Intrinzic madethe interview and background checking process super-easy. All of the candidates that they have placed with us areturning into superstars. I couldn't recommend Intrinzic more highly. “Tim Stone, Director of Integrated NetworksLumea, part of Transgrid, is focused on integrating telecommunications with renewable energy,seeking to drive innovation in infrastructure and service delivery.

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Challenge:Ventia was faced with a critical challenge in sourcing a qualified professional for the Telstra Account Director role—an essentialposition for managing their largest telco customer. The objective was to double the account size, but previous attempts to fill the rolehad been unsuccessful, with internal HR teams and exsiting panel recruitment partners exhausting their resources without results.Recognizing the urgency and importance of this role, Rene reached out to me, knowing my extensive experience intelecommunications after meeting at Commsday.Approach:As late addition as a recruitment partner for this specific assignment, I quickly assessed the situation and structured an efficientrecruitment process tailored to Ventia's needs. Partnering closely with the GM of Business Development, I leveraged my industrynetworks and insights to identify and attract top-tier candidates at speed. The goal was not just to fill a vacancy but to find someonewho could effectively navigate Telstra’s complexities and align Ventia's offerings with their strategic goals. My approach ensured asmooth transition for everyone involved, from initial interviews through to the offer acceptance.Results:Within just three weeks, I successfully pinpointed and placed a professional who had a robust network within Telstra, specificallyacross InfraCo, Amplitel, and Wholesale—key target areas for Ventia. This swift turnaround not only addressed the immediate hiringneeds but also strengthened Ventia’s existing relationship with Telstra. The new hire is set to be a pivotal figure in driving significantgrowth within the account, effectively aligning Ventia's objectives with Telstra’s needs, and fostering collaboration across bothorganizations.“My experience working with Aaron to fill the final role in my team was excellent. His engagement style was perfectlybalanced and his thoroughness next level. Highly recommend - thank you, Aaron!”René Cunningham, General Manager, Business Development - Telecommunications Ventia is a leading provider of essential services across various sectors, including telecommunicationsand utilities, with a strong focus on client relationships.

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Challenge:Optus faced an urgent need for numerous skilled hires across multiple departments, including Enterprise, OSS/BSS, Digital, Consumer,Network Operations, and Assurance. The demand for talent was exceptionally high, necessitating swift and effective recruitment toensure impactful contributions during a busy 24-month period.Approach:As a dedicated Recruitment Partner, I immersed myself in understanding the diverse needs of each department. I collaboratedclosely with Directors and Heads of Departments to assess their specific hiring requirements, focusing on both soft and hard skillsessential for success in the telecommunications landscape. By effectively managing expectations and streamlining the recruitmentprocess, I ensured a fluid and positive onboarding experience for both candidates and hiring managers. This proactive engagementallowed me to develop targeted recruitment strategies that attracted top talent quickly and efficiently.Results:Successfully delivered high-caliber talent that significantly contributed to Optus' EPMO launch and improved operationaleffectiveness across diverse projects. Succesful placements included; 10 Project Managers (Technical and Business) and 4 ProgramManagers to facilitate EPMO initiatives. Program Directors and Transformation Managers to drive strategic projects. 12 BusinessAnalysts (Technical, Digital, Business) to enhance operational capabilities. Succesfully placed a strategic role for the AssociateDirector for Coles Mobile to increase market share and improve operations within its prepaid challenger brands division. ProductManagers, Change and Communication Managers and Test Analysts. “Aaron was a key Talent Acquisition Partner for our EPMO at Optus servicing our PM and BA demandmanagement with a high success rate of placements. During this period 2+ years Aaron always made himselfavailable and showed a keen interest to delve deeper into our resource needs always with an eye to the timelysourcing of the best fit candidate(s) in market. Aaron could quickly grasp some of our trickier Telco industrylingo and adjust his mindset across the various quirks of project delivery methods and ways of working. He's agreat communicator and a pleasure to deal with both personally and professionally.”Optus is an Australian leader in telecommunications, delivering cutting-edge communicationsand entertainment servicesStephen Donaldson, Director of Portfolio Management

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“As a P&C Business Partner, we rarely engage external agencies. However, following a strong referral for Aaron,we included him on our supplier panel for this critical role. From the beginning, Aaron showcased exceptionalprofessionalism, offering valuable insights and streamlining our hiring processes with outstandingcommunication. The Group Executive responsible for this position was particularly impressed with Aaron’sexecution and the caliber of talent he presented.”Rahul Dahiya, People & Culture Business PartnerChallenge:As Superloop continues its rapid growth as a challenger brand, the absence of a cohesive Customer Experience (CX) strategy hasresulted in inconsistencies across customer touchpoints, hindering satisfaction and retention during this critical expansion phase.Initially, the business considered making two separate hires to address CX and Process Excellence.Approach:I collaborated closely with P&C and the Group Executive of Consumer to conduct an in-depth needs analysis, leveraging myexpertise to recommend the integration of the CX and Process Excellence roles into a unified position. This strategic shift wasdesigned to maximize impact and attract top talent in the market. Additionally, I provided valuable insights regarding market salarybenchmarks and crafted a compelling position description tailored to the ideal candidate. To ensure a thorough yet efficient hiringprocess, I developed a structured interview framework that included feedback mechanisms for all participants, reinforcingSuperloop’s strong brand reputation. Throughout the search, I utilized my extensive network to conduct a meticulous screeningprocess, ultimately presenting four highly qualified candidates.Results:I successfully placed the Head of Customer Experience and Process Excellence within a four-week timeframe. This strategic hirepositions Superloop to enhance its customer experience, improve retention rates, and support ongoing growth objectives, all whilemaintaining a positive experience for all candidates throughout the hiring process.Superloop is Australia's modern challenger telco and internet service provider that's unleashingthe unlimited possibilities of the internet.

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Ensuring Excellence: A Recruitment Process That Puts Candidates and Your Brand FirstAaron was a true professional while supporting me through the recruitment process, starting day one with Aaronnot only considering how my skills and experience would benefit the hiring team and organisation, but also how therole, organisation, culture would benefit me and my career journey. Aaron always went above and beyond in hisguidance and support, providing relevant and timely insights around his client needs, business/role challenge, therecruitment process as well as keeping me up to date and engaged throughout the process. Aaron providedconcise and timely feedback post interviews and during the contract and onboarding process, even contacting mefor a catch up 4 weeks into the new role. I would be happy to recommend Aaron to any of my network when itcomes to recruitment support in the future.Cam Stewart, Associate Director - Coles MobileI had an excellent experience working with Aaron Richmond from Intrinzic as my recruiter. He was incrediblyprofessional, attentive, and supportive throughout the entire process. Aaron took the time to understand thecompany he was recruiting for and proactively matched them to my skills. His communication and follow-up wasfirst-rate and I felt confident in his ability to represent me to Lumea Transgrid Group. I highly recommend Aaron andIntrinzic for anyone looking for a dedicated and effective recruiter, with a very personal touch! Such a refreshingexperience during and after my placement! Helen Di Giacomo, Senior Business Development Manager - LumeaAaron was amazing. He was open and transparent from the beginning, set clear dates and next steps, providedfrequent updates (even as he was travelling overseas) and probably most impressively he kept checking in tomake sure I was set up on the first day. Easily the best recruitment process I can recall going through. Thanks againAaron, really appreciate it. The welcome cupcakes were pretty good too!!Grant Caldwell, Head of Process and Customer Experience - Consumer

Telco Capability Guide

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