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THE CHANGE DECISIONCONSULTINGCHANGECONSULTING1Assessment ProcessChange Plan deliverableOptions to execute the planAs a first step, an impact assessmentis done to identify the risks and bestoptions to achieve your goals. Thisresults in a detailed Change Plandesigned to guide the organizationthrough the change and have apositive effect on employeeengagement - grow Joy at Work.To implement the plan, optionsinclude, 1.) a dedicated teamresponsible for leading the changework, 2.) change leadership coaching,or 3.) on-call change advisory.This document describes the:1.2.3.A strategy to ensure adoptionof a significant businesschange while managing theimpact to the business andthe people.

THE CHANGE DECISIONCONSULTING1Create the Change StoryClarify the goal and what can be communicated tothe organization now about what's happening, whyit's happening, the intention, what to expect, whenand how they will be kept informed.2Gather InputGather insights through confidential one-on-oneinterviews with representatives of the majorstakeholder groups and key influencers, focusing onwhat the change means to them, what could get inthe way and what would help the most to achievethe goals. The Change Story is used as a reference.3Review Preliminary ThemesDevelop initial themes based on the interviews,including emerging risks and advantages. Review thefindings with leadership to clarify the broadercontext and improve interpretation of the findings.4Collect Relevant Business MetricsComplement the findings with a set of existingbusiness metrics that are most relevant to thechange goals, such as, productivity, operationalefficiency, customer acquisition, employee retentionor employee engagement metrics.5Present Assessment and Change PlanDeliver the full assessment and detailed plan toachieve the change goals, including a measurementapproach to help you know whether you're makingprogress.With your guidance, we complete the steps belowover 6-8 weeks to determine the best options toachieve the change goals you have in mind.THE ASSESSMENT PROCESS2

THE CHANGE DECISIONCONSULTINGThe plan is a detailed strategy for implementing thechange while managing the impact to the businessand the people affected. The approach also seeks tohave a positive impact on employee engagement inthe process.THE CHANGE PLAN3Risk Assessment - A summary of people-related risksthat may prevent achievement of the business goalsand recommendations for mitigating those risks.Stakeholder Analysis - An overview of thestakeholders involved, their role and interest in thechange, their information needs and how thesestakeholders can be positioned to work together into achieve the goals.Measurement Approach - A way to monitor themetrics and signs that the change is progressing forthe purpose of informed decision-making.Change Timeline - A visual of the major actions thatcarry out the strategy over the expected timeline forthe initiative.Leadership Engagement - A proposal for how leaderscan be positioned to communicate and inspire theorganization to action, monitor progress, stay alignedand lead the change together.Plan Execution - A proposal for how the key playersand existing operational structures can participateand be positioned to work together in executing theplan.In addition to clarifying the goals of the change, the planincludes:Once the Change Plan is confirmed as the right strategy,in the implementation step, the following are developedas part of execution: Communication Plan, TrainingPlan, and Stakeholder Engagement plan.

The Change Decision uses a pricing philosophy ofdelivering 10x the value of our services, meaning wedesign the engagement so you receive value that is 10xour fees.Dedicated Change Plan Execution: $80,000-$120,000Change Leadership Coaching: $40,000-$80,000Change Advisory: $10,000-$30,000Assessment Process and Change Plan (typically 4-6 weeks based on interviewee availability):$20,000-$40,0006-Month Change Plan Execution Options: THE CHANGE DECISIONCONSULTINGOPTIONS TO IMPLEMENT THECHANGE PLAN4Once the assessment process is complete and you haveyour Change Plan, we offer three options to help youachieve the outcomes of the change you want to make.1Dedicated Change Plan ExecutionWe provide dedicated resources responsible forexecuting the plan, including stakeholder management,communications, training, measurement and reporting.2Change Leadership CoachingWe work closely with the change leader, leadershipteam and key stakeholders to provide the guidance andsupport they need to execute the plan.3Change AdvisoryWe are available as on-call experts for the leader,leadership team and key stakeholders to get what theyneed to successfully execute the plan. Pricing Guidance

THE CHANGE DECISIONCONSULTINGCHANGE IMPLEMENTATIONOPTION DETAILS5This summary describes each Change Plan executionoption in more detail. Ultimately, the specifics of eachengagement are unique and customized to achieve thegoals you're seeking.1Responsible for leading the Change Team toexecute the plan and ensure successful realizationof the outcomes.Partner with the project leadership team to keepstakeholders informed, manage expectations andengage them in the change process appropriate totheir role.Work within the project structure to integrate thechange resources, tasks and activities in themethodology used, (e.g., Agile, project management,other methods).Prepare leaders and influencers to lead theirstakeholders to change and successfully performtheir role in the change process.If available internally, establish a solid partnershipwith internal key players and functions, such as:Working with HR to ensure the change processpositively contributes to employee engagementCoordinating with Communication leads toexecute the Communication PlanCoordinating with Training leads to execute theTraining PlanDevelop networks of ambassadors to participate inleading and influencing change within their sphere.Collect, analyze and present change measurementdata to the leadership team and others to monitorprogress and make adaptive moves.Dedicated Team for Change Plan Execution

THE CHANGE DECISIONCONSULTINGCHANGE IMPLEMENTATIONOPTION DETAILS62Provide one-on-one and group coaching for theleadership team.Provide dedicated coaching to the designatedChange Lead to execute the plan. Regularinteractions to help the Change Lead:Keep the leadership team informed and alignedDevelop the deliverables of the Change planPrepare for key meetings and eventsExecute details of the plan, such ascommunications, training, measurement,reporting and stakeholder engagementDeliverable templates and guides are provided byThe Change Decision.Change Leadership Coaching3Provide advice for the leadership team to achievethe outcomes outlined in the Change plan. Topicareas may include:Aligning the leadership team on key messagingand the approach to lead change together andwithin each leader's their sphere of influenceNavigating the risks of stakeholder expectationsOptimizing change-related activitiesMeasuring success, recognizing the signs ofprogress/risk and identifying actions that movethe organization forwardInteraction:Regular check-insParticipation in the established leadership andchange network meetingsParticipation in change-related working sessions Review of deliverablesChange Advisory

The Change Decision is a change and culturecompany focused on growing Joy at Work --making the workplace better through howbusiness change is done.Roxanne Brown is the CEO and a well-knownchange expert with more than 20 years ofexperience in technology, policy and culturechange. She's also the former President of theAssociation of Change ManagementProfessionals (ACMP). Roxanne's thinking hasinspired companies to look at business changeas a lever for strengthening culture.Ed Cook is the President and an experiencedleader of large organizations and big complexinitiatives. He's a former Navy pilot and aProfessor at the University of Richmond,teaching graduate and undergraduate Analyticsin the Robins School of Business. Ed brings aninventive approach to leading teams to change.They use their combined perspectives of thechange expert and business leader to helpothers navigate the most complicated changesituations.+1804-506-0403joy@thechangedecision.com313 East Broad St, Suite 203Richmond, VA 23219THE CHANGE DECISIONSERVICESThe Change Decisionis a SWaM CertifiedWoman-OwnedBusinessThe Co-Founders