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Course Catalog FY 2023/2024 TCDTraining and Career DevelopmentDesigned by SSA Staff Development Specialists

Catalog ContentsTCD IntroductionWelcome Message 6Mission Statement 9TCD’s Teams 10Employee PathsSSA Annual Compliance Training 20New Employee Training Path 22New Employee Orientation (NEO) 24New Supervisor Path 26New Supervisor Orientation (NSO) 28Advanced Supervisor Training 30Professional DevelopmentInterview Skills 34Career Advisory Program (CAP) 36Clerical Training 38Ed-AP Educational Fair 40Mentorship Program 42Poverty Workshop 44ProAct Safety Training 46Diversity, Equity, Inclusion, Belonging 48

Catalog ContentsTCD IntroductionWelcome Message 6Mission Statement 9TCD’s Teams 10Employee PathsSSA Annual Compliance Training 20New Employee Training Path 22New Employee Orientation (NEO) 24New Supervisor Path 26New Supervisor Orientation (NSO) 28Advanced Supervisor Training 30Professional DevelopmentInterview Skills 34Career Advisory Program (CAP) 36Clerical Training 38Ed-AP Educational Fair 40Mentorship Program 42Poverty Workshop 44ProAct Safety Training 46Diversity, Equity, Inclusion, Belonging 48

Catalog ContentsEureka OfferingsClerical Staff 56Non-Supervisory Staff 58Supervisory Staff 60Managerial Staff 62Professional Development 64Online Classes 66Curricula 68Playlists 70Divisional TrainingTCD Resources 86Assistance Programs 76Family Self-Sufficiency 78Adult Services 80Children and Family Services 82

Catalog ContentsEureka OfferingsClerical Staff 56Non-Supervisory Staff 58Supervisory Staff 60Managerial Staff 62Professional Development 64Online Classes 66Curricula 68Playlists 70Divisional TrainingTCD Resources 86Assistance Programs 76Family Self-Sufficiency 78Adult Services 80Children and Family Services 82

Training and Career DevelopmentTraining and Career Development (TCD) collaborates with all SSA Divisions and community partners to develop training that meets the business needs of the Agency. TCD provides job-specific and professional development training.TCD develops and delivers customized instructor-led and web-based training for SSA. We also collaborate with other educational institutions to provide additional mandatory and professional growth classes.7

Training and Career DevelopmentTraining and Career Development (TCD) collaborates with all SSA Divisions and community partners to develop training that meets the business needs of the Agency. TCD provides job-specific and professional development training.TCD develops and delivers customized instructor-led and web-based training for SSA. We also collaborate with other educational institutions to provide additional mandatory and professional growth classes.7

Mission StatementOur MissionTo enhance SSA’s ability to deliver quality services that are accessible to the internal and external communities. We develop training programs that:• Ensure relevance and responsiveness to Agency goals and priorities.• Promote creative and positive learning environments.• Use effective and innovative training techniques and available technology.• Encourage employee career and professional development.• Focus on providing the highest quality internal and external customer service.9

Mission StatementOur MissionTo enhance SSA’s ability to deliver quality services that are accessible to the internal and external communities. We develop training programs that:• Ensure relevance and responsiveness to Agency goals and priorities.• Promote creative and positive learning environments.• Use effective and innovative training techniques and available technology.• Encourage employee career and professional development.• Focus on providing the highest quality internal and external customer service.9

TCD LeadershipTCD ManagementThe management team is a seasoned group of professionals responsible for steering SSA’s training initiatives. With a combined wealth of experience, they provide strategic direction, oversee training programs, and foster a culture of continuous learning.They collaborate with other departments and divisions, plan training calendars, and allocate resources to drive organizational success and meet training goals for the Agency. The training department leads are responsible for overseeing specific teams at TCD; for example, they may support a team of trainers, or oversee the technology, instructional design, or clerical team.These leads facilitate collaboration, monitor performance, and continuously refine training programs to achieve SSA’s learning objectives. Their dedication drives team success and helps employees reach their full potential.11

TCD LeadershipTCD ManagementThe management team is a seasoned group of professionals responsible for steering SSA’s training initiatives. With a combined wealth of experience, they provide strategic direction, oversee training programs, and foster a culture of continuous learning.They collaborate with other departments and divisions, plan training calendars, and allocate resources to drive organizational success and meet training goals for the Agency. The training department leads are responsible for overseeing specific teams at TCD; for example, they may support a team of trainers, or oversee the technology, instructional design, or clerical team.These leads facilitate collaboration, monitor performance, and continuously refine training programs to achieve SSA’s learning objectives. Their dedication drives team success and helps employees reach their full potential.11

Instructional DesignersEureka AdministratorsThe instructional design team is a group of Staff Development Specialists dedicated to shaping effective learning experiences. They craft engaging, learner-centric content and use the latest educational technologies to meet diverse training needs. From e-learning courses to instructional materials, they design solutions that enhance comprehension and retention, making learning an engaging and successful journey.They are experts in media creation including a wide range of formats such as videos, animations, audio recordings, and digital publications.The Eureka administrators oversee SSA’s learning management system. If a SSA training is on Eureka they’ve had a hand in putting it there. They build events, sessions, curricula, and staff assignments. They also pull training reports and support staff with registration, troubleshooting, transcripts, and questions.Reserve a recording studio?Access Eureka12

Instructional DesignersEureka AdministratorsThe instructional design team is a group of Staff Development Specialists dedicated to shaping effective learning experiences. They craft engaging, learner-centric content and use the latest educational technologies to meet diverse training needs. From e-learning courses to instructional materials, they design solutions that enhance comprehension and retention, making learning an engaging and successful journey.They are experts in media creation including a wide range of formats such as videos, animations, audio recordings, and digital publications.The Eureka administrators oversee SSA’s learning management system. If a SSA training is on Eureka they’ve had a hand in putting it there. They build events, sessions, curricula, and staff assignments. They also pull training reports and support staff with registration, troubleshooting, transcripts, and questions.Reserve a recording studio?Access Eureka12

Technology Support Unit (TSU)Clerical SupportThe clerical support team provides essential administrative assistance that keeps everything running smoothly. They oversee room reservations, supplies, scheduling, maintaining records, and answering TCD’s reception phone.With attention to detail and a commitment to excellence, the clerical team ensures the seamless operation of TCD’s day-to-day activities.The technology support unit is the go-to resource for all things tech-related. They are a dedicated group of experts ready to assist with any IT issues, from troubleshooting hardware and software problems, setting up conference rooms and classrooms for meetings and townhalls, to maintaining and deploying laptops and monitors. With their knowledge and responsiveness, they ensure that TCD stays connected and operational in the digital age.Need to reserve a room?15

Technology Support Unit (TSU)Clerical SupportThe clerical support team provides essential administrative assistance that keeps everything running smoothly. They oversee room reservations, supplies, scheduling, maintaining records, and answering TCD’s reception phone.With attention to detail and a commitment to excellence, the clerical team ensures the seamless operation of TCD’s day-to-day activities.The technology support unit is the go-to resource for all things tech-related. They are a dedicated group of experts ready to assist with any IT issues, from troubleshooting hardware and software problems, setting up conference rooms and classrooms for meetings and townhalls, to maintaining and deploying laptops and monitors. With their knowledge and responsiveness, they ensure that TCD stays connected and operational in the digital age.Need to reserve a room?15

TCD TrainersA dedicated and experienced group of professionals focused on equipping SSA staff with the knowledge and skills needed to excel in the complex world of social services programs, including Medi-Cal, CalFresh, General Relief, CalWORKs, Foster Care, Child Welfare, and more.They bring real-world experience, in-depth knowledge, and a commitment to excellence to every training session. They take pride in their ability to break down complex topics into understandable concepts and fostering the growth and success of all employees. 17

TCD TrainersA dedicated and experienced group of professionals focused on equipping SSA staff with the knowledge and skills needed to excel in the complex world of social services programs, including Medi-Cal, CalFresh, General Relief, CalWORKs, Foster Care, Child Welfare, and more.They bring real-world experience, in-depth knowledge, and a commitment to excellence to every training session. They take pride in their ability to break down complex topics into understandable concepts and fostering the growth and success of all employees. 17

Employee PathsSSA Annual Compliance Training 20New Employee Training Path 22New Employee Orientation (NEO) 24New Supervisor Path 26New Supervisor Orientation (NSO) 28Advanced Supervisor Training 30

Employee PathsSSA Annual Compliance Training 20New Employee Training Path 22New Employee Orientation (NEO) 24New Supervisor Path 26New Supervisor Orientation (NSO) 28Advanced Supervisor Training 30

Annual Compliance Training Staff Type Guidance Course Title Eureka RegistrationAll SSA Staff Annually with July – September CampaignsSSA Compliance Training:• Civil Rights and Division 21 Refresher• Annual Illness and Injury Prevention• Information Security Rules of the Road• Rules of Conduct• OC Time and Time StudyCyber Security Training (CSAT) – hosted by OCIT on KnowBe4Click here to registerAll Eligibility Staff Annually with July – September CampaignsEligibility Staff Compliance Training:• NVRA• CHDP• EDD Confidentiality• Fraud RefresherClick here to register21

Annual Compliance Training Staff Type Guidance Course Title Eureka RegistrationAll SSA Staff Annually with July – September CampaignsSSA Compliance Training:• Civil Rights and Division 21 Refresher• Annual Illness and Injury Prevention• Information Security Rules of the Road• Rules of Conduct• OC Time and Time StudyCyber Security Training (CSAT) – hosted by OCIT on KnowBe4Click here to registerAll Eligibility Staff Annually with July – September CampaignsEligibility Staff Compliance Training:• NVRA• CHDP• EDD Confidentiality• Fraud RefresherClick here to register21

New Employee Training PathStaff Type Guidance Course Title Eureka RegistrationNew County Employees Within 60 days of hire dateCounty of Orange New Employee Orientation – Presented by Human Resource Services (HRS)Click here to registerNew SSA Employees – includes transfers and hiresWithin 1 year of hire dateNIMS IS-100.b: Introduction to Incident Command SystemNIMS IS-700.a: NIMS An IntroductionSSA New Employee Orientation (NEO) (in redevelopment)SSA Compliance Training (OnDemand in Eureka)Culture Diversity (in redevelopment)Responsibilities of a SSA Mandated Reporter (OnDemand in Eureka)Click here to registerClick here to registerClick here to registerClick here to registerClick here to registerClick here to register22

New Employee Training PathStaff Type Guidance Course Title Eureka RegistrationNew County Employees Within 60 days of hire dateCounty of Orange New Employee Orientation – Presented by Human Resource Services (HRS)Click here to registerNew SSA Employees – includes transfers and hiresWithin 1 year of hire dateNIMS IS-100.b: Introduction to Incident Command SystemNIMS IS-700.a: NIMS An IntroductionSSA New Employee Orientation (NEO) (in redevelopment)SSA Compliance Training (OnDemand in Eureka)Culture Diversity (in redevelopment)Responsibilities of a SSA Mandated Reporter (OnDemand in Eureka)Click here to registerClick here to registerClick here to registerClick here to registerClick here to registerClick here to register22

New Employee Orientation (NEO)NEW EMPLOYEE ORIENTATION (NEO)NEO provides new employees with an introduction to SSA, with an emphasis on the Agency’s vision, mission, and values.Numerous subject matter experts present information on various topics such as Agency Program Overviews, Employee Assistance Program (EAP), Employee Benefits, NIMS, and Administrative Policies and Procedures.NEO QUARTERLY OFFERINGSClick here to register25Under construction and will launch in 2024

New Employee Orientation (NEO)NEW EMPLOYEE ORIENTATION (NEO)NEO provides new employees with an introduction to SSA, with an emphasis on the Agency’s vision, mission, and values.Numerous subject matter experts present information on various topics such as Agency Program Overviews, Employee Assistance Program (EAP), Employee Benefits, NIMS, and Administrative Policies and Procedures.NEO QUARTERLY OFFERINGSClick here to register25Under construction and will launch in 2024

Guidance Course Title Eureka RegistrationWithin 30 days Review New Supervisor Learning Pathway Click here to registerWithin 30 days Complete Supervisor Foundations Click here to registerWithin 60 days Attend SSA’s New Supervisor Orientation (NSO) Click here to registerNew Supervisor Path26

Guidance Course Title Eureka RegistrationWithin 30 days Review New Supervisor Learning Pathway Click here to registerWithin 30 days Complete Supervisor Foundations Click here to registerWithin 60 days Attend SSA’s New Supervisor Orientation (NSO) Click here to registerNew Supervisor Path26

New Supervisor Orientation (NSO)NEW SUPERVISOR ORIENTATION (NSO)New Supervisors Orientation (NSO) will empower new supervisors to lead staff in providing quality, integrative services that are accessible and responsive to the whole community. New Supervisors will be able to use the practices, tools, and resources within Social Services Agency (SSA) to be respectful, integrative, compassionate, and inclusive leaders.NSO is targeted for supervisors under 6 months into their role.ONGOING OFFERINGS29SSA OverviewHuman Resources ServicesEffective Communication Time ManagementLeadership SkillsProfessional Development & Well-BeingClick here to register

New Supervisor Orientation (NSO)NEW SUPERVISOR ORIENTATION (NSO)New Supervisors Orientation (NSO) will empower new supervisors to lead staff in providing quality, integrative services that are accessible and responsive to the whole community. New Supervisors will be able to use the practices, tools, and resources within Social Services Agency (SSA) to be respectful, integrative, compassionate, and inclusive leaders.NSO is targeted for supervisors under 6 months into their role.ONGOING OFFERINGS29SSA OverviewHuman Resources ServicesEffective Communication Time ManagementLeadership SkillsProfessional Development & Well-BeingClick here to register

Advanced Supervisor TrainingADVANCED SUPERVISOR TRAININGThis training revisits key leadership and management concepts. This may include updates on labor laws and regulations, best practices for team communication and conflict resolution, coaching and mentoring techniques, and strategies for fostering a positive workplace culture. Additionally, supervisors may receive training in new technologies or software relevant to their roles and refresh their understanding of organizational policies and procedures. The program aims to enhance leadership skills, ensure legal compliance, and promote effective supervision in the evolving workplace environment. ON-DEMAND OFFERINGS31Under construction and will launch in 2024

Advanced Supervisor TrainingADVANCED SUPERVISOR TRAININGThis training revisits key leadership and management concepts. This may include updates on labor laws and regulations, best practices for team communication and conflict resolution, coaching and mentoring techniques, and strategies for fostering a positive workplace culture. Additionally, supervisors may receive training in new technologies or software relevant to their roles and refresh their understanding of organizational policies and procedures. The program aims to enhance leadership skills, ensure legal compliance, and promote effective supervision in the evolving workplace environment. ON-DEMAND OFFERINGS31Under construction and will launch in 2024

Professional DevelopmentInterview Skills 34Career Advisory Program (CAP) 36Clerical Training 38Ed-AP Educational Fair 40Mentorship Program 42Poverty Workshop 44ProAct Safety Training 46Diversity, Equity, Inclusion, Belonging 48

Professional DevelopmentInterview Skills 34Career Advisory Program (CAP) 36Clerical Training 38Ed-AP Educational Fair 40Mentorship Program 42Poverty Workshop 44ProAct Safety Training 46Diversity, Equity, Inclusion, Belonging 48

Interview SkillsINTERVIEW SKILLSBI-MONTHLY OFFERINGSInterview Skills training is hosted by SSA’s Leadership Development Team. It is a hands-on, in-person experience that includes insightful discussions with practical role-playing exercises, information sharing from SSA leadership, and guest panel discussions.Participants will gain valuable strategies and confidence to better prepare themselves for the interview process.Learn how to answer behavioral questions using the STAR methodLearn how to avoid overexplaining and underexplaining during your interview answersLearn from Agency Directors about how they advanced in their career, including their own setbacksClick here to register35

Interview SkillsINTERVIEW SKILLSBI-MONTHLY OFFERINGSInterview Skills training is hosted by SSA’s Leadership Development Team. It is a hands-on, in-person experience that includes insightful discussions with practical role-playing exercises, information sharing from SSA leadership, and guest panel discussions.Participants will gain valuable strategies and confidence to better prepare themselves for the interview process.Learn how to answer behavioral questions using the STAR methodLearn how to avoid overexplaining and underexplaining during your interview answersLearn from Agency Directors about how they advanced in their career, including their own setbacksClick here to register35

Career Advisory ProgramCAREER ADVISORY PROGRAMTCD offers CAP to assist non-supervisory employees with developing their current skills and assessing their career development goals. CAP supports staff to identify career goals and develop an organized plan to achieve their goals. CAP supports SSA's ongoing succession planning and talent management efforts.Workshops Networking Online ClassesAttend peer review workshops to improve your resume and interview skills.Learn about a variety of career paths within SSA from managers.Interview skillsResume tipsSoft skillsSSA Career PathsANNUAL OFFERINGS37Under construction and will launch in 2024

Career Advisory ProgramCAREER ADVISORY PROGRAMTCD offers CAP to assist non-supervisory employees with developing their current skills and assessing their career development goals. CAP supports staff to identify career goals and develop an organized plan to achieve their goals. CAP supports SSA's ongoing succession planning and talent management efforts.Workshops Networking Online ClassesAttend peer review workshops to improve your resume and interview skills.Learn about a variety of career paths within SSA from managers.Interview skillsResume tipsSoft skillsSSA Career PathsANNUAL OFFERINGS37Under construction and will launch in 2024

Clerical TrainingCLERICAL TRAININGSSA Clerical Training equips individuals with essential administrative skills, such as computer proficiency, customer service, legal compliance, and communication. This program fosters professionalism, data security, and teamwork while instilling a strong sense of public service.ANNUAL OFFERINGS39Under construction and will launch in 2024

Clerical TrainingCLERICAL TRAININGSSA Clerical Training equips individuals with essential administrative skills, such as computer proficiency, customer service, legal compliance, and communication. This program fosters professionalism, data security, and teamwork while instilling a strong sense of public service.ANNUAL OFFERINGS39Under construction and will launch in 2024

Ed-AP Educational FairEd-AP EDUCATIONAL FAIRAttendees can expect workshops and presentations on educational resources, including information on County University Partnerships. The fair serves as a one-stop platform for professionals and stakeholders to exchange knowledge, network, and gain insights into educational and career advancement opportunities.ANNUAL OFFERINGS41Under construction and will launch in 2024

Ed-AP Educational FairEd-AP EDUCATIONAL FAIRAttendees can expect workshops and presentations on educational resources, including information on County University Partnerships. The fair serves as a one-stop platform for professionals and stakeholders to exchange knowledge, network, and gain insights into educational and career advancement opportunities.ANNUAL OFFERINGS41Under construction and will launch in 2024

Mentorship ProgramMENTORSHIP PROGRAMThe Mentorship Program is an internal program supported by SSA's Executive Leadership Team. A first-level or new manager/supervisor applicant (protégé) is matched with an experienced leader applicant (mentor) whose strengths, knowledge, and expertise align with the protégé’s desired career goals and the Agency’s strategic efforts. The program is a 10-month commitment. Benefits of the Program• Build future leaders and high-potential employees • Employee succession• Increase engagement among employees • Promote diversity and inclusion • Attract and retain talent 1-YEAR PROGRAM43Visit Mentorship's SharePoint to Learn More

Mentorship ProgramMENTORSHIP PROGRAMThe Mentorship Program is an internal program supported by SSA's Executive Leadership Team. A first-level or new manager/supervisor applicant (protégé) is matched with an experienced leader applicant (mentor) whose strengths, knowledge, and expertise align with the protégé’s desired career goals and the Agency’s strategic efforts. The program is a 10-month commitment. Benefits of the Program• Build future leaders and high-potential employees • Employee succession• Increase engagement among employees • Promote diversity and inclusion • Attract and retain talent 1-YEAR PROGRAM43Visit Mentorship's SharePoint to Learn More

Poverty WorkshopPOVERTY WORKSHOPSSA offers a Poverty Workshop aimed at increasing empathy during client engagement, providing awareness of service barriers and community issues related to diversity, equity, and inclusion. The workshop is a role-playing activity where participants attempt to obtain resources and services from the local community while living in a low socioeconomic neighborhood. The overall experience promotes dialogue among participants on how to better serve clients and communities engaging with our Agency. Watch the Poverty Workshop Promo Video Below:ANNUAL OFFERINGSClick here to register45

Poverty WorkshopPOVERTY WORKSHOPSSA offers a Poverty Workshop aimed at increasing empathy during client engagement, providing awareness of service barriers and community issues related to diversity, equity, and inclusion. The workshop is a role-playing activity where participants attempt to obtain resources and services from the local community while living in a low socioeconomic neighborhood. The overall experience promotes dialogue among participants on how to better serve clients and communities engaging with our Agency. Watch the Poverty Workshop Promo Video Below:ANNUAL OFFERINGSClick here to register45

Pro-Act Safety TrainingPRO-ACT SAFETY TRAININGPro-ACT is based upon a set of Principles that focus on maintaining client dignity while keeping clients and staff safe. With a focus on offering professionals the skills needed to reduce or avoid restraint, the Pro-ACT curriculum provides Train-the-Trainer programming as well as Employee In-service training and is designed to:ONGOING OFFERINGSRespect client rightsBuild a non-coercive treatment environmentMinimize the risks associated with emergency response to assaultive behaviorEmphasize the role of supervision of employee behaviorSupport continuous upgrading of skills and knowledgeBe free of gender biasEmphasize team skillsProvide experience in problem solving47

Pro-Act Safety TrainingPRO-ACT SAFETY TRAININGPro-ACT is based upon a set of Principles that focus on maintaining client dignity while keeping clients and staff safe. With a focus on offering professionals the skills needed to reduce or avoid restraint, the Pro-ACT curriculum provides Train-the-Trainer programming as well as Employee In-service training and is designed to:ONGOING OFFERINGSRespect client rightsBuild a non-coercive treatment environmentMinimize the risks associated with emergency response to assaultive behaviorEmphasize the role of supervision of employee behaviorSupport continuous upgrading of skills and knowledgeBe free of gender biasEmphasize team skillsProvide experience in problem solving47

Diversity, Equity, Inclusion, Belonging (DEIB)DIVERSITY, EQUITY, INCLUSION, BELONGINGLearn. Seek training in the areas of diversity, equity, inclusion, and belonging, and pursue in earnest the ongoing work of recognizing and challenging biases.Listen. Ensure that all voices are heard and provide a place where your team and those around you feel heard, and they have the resources and support to raise their voices and create change.Lead. Lead by example and create a safe environment for colleagues and your community by providing additional resources, training, and support to ensure they are equipped to service our internal and external communities equitably.To support DEIB initiatives, we must be comfortable with the terms we use to talk about Diversity. For Starters is a series that introduces common DEIB terms, defines them, and teaches us how to utilize them in conversation in the workplace. The series supports productive conversations about diversity, equity, inclusion, and belonging in the workplace by building a shared understanding of key terms. 49• Diversity Training (3 minutes)• Equity Training (3 minutes) • Inclusion Training (3 minutes) • Belonging Training (3 minutes)For Starters

Diversity, Equity, Inclusion, Belonging (DEIB)DIVERSITY, EQUITY, INCLUSION, BELONGINGLearn. Seek training in the areas of diversity, equity, inclusion, and belonging, and pursue in earnest the ongoing work of recognizing and challenging biases.Listen. Ensure that all voices are heard and provide a place where your team and those around you feel heard, and they have the resources and support to raise their voices and create change.Lead. Lead by example and create a safe environment for colleagues and your community by providing additional resources, training, and support to ensure they are equipped to service our internal and external communities equitably.To support DEIB initiatives, we must be comfortable with the terms we use to talk about Diversity. For Starters is a series that introduces common DEIB terms, defines them, and teaches us how to utilize them in conversation in the workplace. The series supports productive conversations about diversity, equity, inclusion, and belonging in the workplace by building a shared understanding of key terms. 49• Diversity Training (3 minutes)• Equity Training (3 minutes) • Inclusion Training (3 minutes) • Belonging Training (3 minutes)For Starters

PROFESSIONAL DEVELOPMENT CALENDAR51

PROFESSIONAL DEVELOPMENT CALENDAR51

EUREKA OFFERINGS

EUREKA OFFERINGS

Eureka’s Learning Search option allows users to search for and filter training in the system. The robust filter options make it easy for users to find on-demand training. Learning Search is accessed via the Learner Home page.3,853 TRAININGS AVAILABLEEureka is your one-stop shop to help you find the learning you're looking for. With Eureka, you have access to best-in-class content designed to help you supercharge your leadership and professional skills. Here are a few of our favorite Eureka highlights: 3,000+ on-demand courses Build career-relevant skills No cost to employees for professional developmentEureka is used County-wide for all employee training and transcripts. View Eureka User Guides on the Eureka SharePoint site by clicking here. EUREKA OFFERINGS55

Eureka’s Learning Search option allows users to search for and filter training in the system. The robust filter options make it easy for users to find on-demand training. Learning Search is accessed via the Learner Home page.3,853 TRAININGS AVAILABLEEureka is your one-stop shop to help you find the learning you're looking for. With Eureka, you have access to best-in-class content designed to help you supercharge your leadership and professional skills. Here are a few of our favorite Eureka highlights: 3,000+ on-demand courses Build career-relevant skills No cost to employees for professional developmentEureka is used County-wide for all employee training and transcripts. View Eureka User Guides on the Eureka SharePoint site by clicking here. EUREKA OFFERINGS55

123CLERICAL STAFFRECOMMENDATIONSArticulating Your ValueBeing an effective communicator who can articulate a message, goal, or value has become increasingly important in today's business world.Click here to launch training.Leveraging Your StrengthsLeveraging and growing your own strengths can help you fulfill your greatest potential to becoming a high-value player.Click here to launch training.The Difference Between Writing at Work and Writing Outside of WorkLearn the elements of writing at work to ensure a professional tone.Click here to launch training.EUREKA OFFERINGS57

123CLERICAL STAFFRECOMMENDATIONSArticulating Your ValueBeing an effective communicator who can articulate a message, goal, or value has become increasingly important in today's business world.Click here to launch training.Leveraging Your StrengthsLeveraging and growing your own strengths can help you fulfill your greatest potential to becoming a high-value player.Click here to launch training.The Difference Between Writing at Work and Writing Outside of WorkLearn the elements of writing at work to ensure a professional tone.Click here to launch training.EUREKA OFFERINGS57

123NON-SUPERVISORYSTAFFRECOMMENDATIONSEmotional Intelligence Crash CourseApply emotional intelligence through social awareness from direct personal relationships to professional relationships.Click here to launch training.Overcoming Cognitive BiasIn this course, learn ten common cognitive biases people are prone to.Click here to launch training.Providing Constructive FeedbackLearn how to offer feedback in a way that people will actually listen.Click here to launch training.59EUREKA OFFERINGS

123NON-SUPERVISORYSTAFFRECOMMENDATIONSEmotional Intelligence Crash CourseApply emotional intelligence through social awareness from direct personal relationships to professional relationships.Click here to launch training.Overcoming Cognitive BiasIn this course, learn ten common cognitive biases people are prone to.Click here to launch training.Providing Constructive FeedbackLearn how to offer feedback in a way that people will actually listen.Click here to launch training.59EUREKA OFFERINGS

123SUPERVISORY STAFFRECOMMENDATIONSBuilding Great RelationshipsRelationship building is an important aspect when working with different people in an organization.Click here to launch training.Team DevelopmentA series of courses covering the basics of team development and overall team success.Click here to launch training.Identify and Unleash Potential in Your EmployeesBe equipped with the knowledge and concreate strategies to nurture employee potential.Click here to launch training.61EUREKA OFFERINGS

123SUPERVISORY STAFFRECOMMENDATIONSBuilding Great RelationshipsRelationship building is an important aspect when working with different people in an organization.Click here to launch training.Team DevelopmentA series of courses covering the basics of team development and overall team success.Click here to launch training.Identify and Unleash Potential in Your EmployeesBe equipped with the knowledge and concreate strategies to nurture employee potential.Click here to launch training.61EUREKA OFFERINGS

123MANAGERIAL STAFFRECOMMENDATIONSCreating Highly Effective TeamsLearn the tools to create an environment to develop a team that is more innovative, creative, and motivated.Click here to launch trainingLeading with Confidence: Navigating UncertaintyLearn effective leadership skills to navigate through changes.Click here to launch training.Performance ManagementResource and tools to help leaders facilitate an effective performance management process.Click here to launch training.63EUREKA OFFERINGS

123MANAGERIAL STAFFRECOMMENDATIONSCreating Highly Effective TeamsLearn the tools to create an environment to develop a team that is more innovative, creative, and motivated.Click here to launch trainingLeading with Confidence: Navigating UncertaintyLearn effective leadership skills to navigate through changes.Click here to launch training.Performance ManagementResource and tools to help leaders facilitate an effective performance management process.Click here to launch training.63EUREKA OFFERINGS

123PROFESSIONAL DEVELOPMENTRECOMMENDATIONSAdvance Tools to Improve Your ThinkingCritical thinking is one of the most desirable skills in the workforce and something you can always be improving.Click here to launch training.Qualitative Research Skills For Industry ProfessionalsMaster a new set of skills that are vital to the 21st-century business environment.Click here to launch training.Super Connecting: The Secret of Professional Networking.Learn how to systematize your networking to maximize your connection potential.Click here to launch training.65EUREKA OFFERINGS

123PROFESSIONAL DEVELOPMENTRECOMMENDATIONSAdvance Tools to Improve Your ThinkingCritical thinking is one of the most desirable skills in the workforce and something you can always be improving.Click here to launch training.Qualitative Research Skills For Industry ProfessionalsMaster a new set of skills that are vital to the 21st-century business environment.Click here to launch training.Super Connecting: The Secret of Professional Networking.Learn how to systematize your networking to maximize your connection potential.Click here to launch training.65EUREKA OFFERINGS

123ONLINE CLASSESRECOMMENDATIONSBrain Bites – Empathy: The Key to Active ListeningSend the message that you are listening to understand.Click here to launch training.Improving Your ConversationsLearn to improve your listening skills, level up your curiosity, and prepare for conversations from author, Dr. Michael Shermer.Click here to launch training.Staying Organized at WorkEnhance work life by learning the importance of organizing to improve productivity.Click here to launch training.67EUREKA OFFERINGS

123ONLINE CLASSESRECOMMENDATIONSBrain Bites – Empathy: The Key to Active ListeningSend the message that you are listening to understand.Click here to launch training.Improving Your ConversationsLearn to improve your listening skills, level up your curiosity, and prepare for conversations from author, Dr. Michael Shermer.Click here to launch training.Staying Organized at WorkEnhance work life by learning the importance of organizing to improve productivity.Click here to launch training.67EUREKA OFFERINGS

CURRICULARECOMMENDATIONS123Creating Highly Effective TeamsBuild a team that feels more invested in their work and how to collaborate to achieve goals.Click here to launch training.Customer Experience Mapping Learning JourneyAs you begin this journey, you will reflect on your current service practices and look at ways to improve them.Click here to launch training.Leading with Confidence: Navigating UncertaintyLearn effective leadership skills to navigate through unexpected transitions.Click here to launch training.What are Curricula?A group of trainings together to act as a single training. These can include online courses, videos, tests, and materials. 69EUREKA OFFERINGS

CURRICULARECOMMENDATIONS123Creating Highly Effective TeamsBuild a team that feels more invested in their work and how to collaborate to achieve goals.Click here to launch training.Customer Experience Mapping Learning JourneyAs you begin this journey, you will reflect on your current service practices and look at ways to improve them.Click here to launch training.Leading with Confidence: Navigating UncertaintyLearn effective leadership skills to navigate through unexpected transitions.Click here to launch training.What are Curricula?A group of trainings together to act as a single training. These can include online courses, videos, tests, and materials. 69EUREKA OFFERINGS

PLAYLISTSRECOMMENDATIONS123Navigating Change with Resilience and SuccessEquip yourself with the tools and mindset needed to embrace change as an opportunity for growth and success.Click here to launch training.Mastering Customer Service Challenges: Handling Difficult CustomersLearn from industry leaders the strategies that will equip you with essential techniques to defuse tense situations.Click here to launch training.Mastering Effective Problem SolvingThe ability to swiftly and thoughtfully resolve issues is paramount. This collection brings insight from industry learners to equip you with a toolkit of techniques.Click here to launch training.What are Playlists?Playlists are bite-size trainings that are curated into a collection and can be made accessible to the Learner when "Follow" is selected. 71EUREKA OFFERINGS

PLAYLISTSRECOMMENDATIONS123Navigating Change with Resilience and SuccessEquip yourself with the tools and mindset needed to embrace change as an opportunity for growth and success.Click here to launch training.Mastering Customer Service Challenges: Handling Difficult CustomersLearn from industry leaders the strategies that will equip you with essential techniques to defuse tense situations.Click here to launch training.Mastering Effective Problem SolvingThe ability to swiftly and thoughtfully resolve issues is paramount. This collection brings insight from industry learners to equip you with a toolkit of techniques.Click here to launch training.What are Playlists?Playlists are bite-size trainings that are curated into a collection and can be made accessible to the Learner when "Follow" is selected. 71EUREKA OFFERINGS

EXPLORE EUREKAExplore Eureka – All Staff UsersExplore Eureka – Supervisory Staff Learn more about Eureka and your capabilities as a user, supervisor, and manager. Questions? Ask Eureka

EXPLORE EUREKAExplore Eureka – All Staff UsersExplore Eureka – Supervisory Staff Learn more about Eureka and your capabilities as a user, supervisor, and manager. Questions? Ask Eureka

Divisional TrainingAssistance Programs 76Family Self-Sufficiency 78Adult Services 80Child and Family Services 82Divisional Training Calendar 84

Divisional TrainingAssistance Programs 74Family Self-Sufficiency 76Adult Services 78Child and Family Services 80Divisional Training Calendar 82

Trainings include  Independent Study On-The-Job-Training Peer Mentorship Trainer SupportTraining OfferingsASSISTANCE PROGRAMS77Affordable Care Act (ACA) TrainingMedi-Cal/CalFresh Dual Intensive Induction Training (Dual IIT)General Relief (GR) TrainingACA is an on-demand training available for staff to learn the rulesand regulations related to the Affordable Care Act, and how toevaluate Medi-Cal eligibility for applicants/beneficiaries according tothe ACA.Training is approximately 16-hours.Dual IIT trains the fundamentals of CalFresh, a federal nutrition program, and Medi-Cal, a public health insurance program, theeligibility processes, and systems to provide services to clients inneed.Training is approximately 10-weeks.GR trains the fundamentals of providing temporary cash assistancefor eligible indigent adults and certain legal immigrants.

Trainings include  Independent Study On-The-Job-Training Peer Mentorship Trainer SupportTraining OfferingsASSISTANCE PROGRAMS77Affordable Care Act (ACA) TrainingMedi-Cal/CalFresh Dual Intensive Induction Training (Dual IIT)General Relief (GR) TrainingACA is an on-demand training available for staff to learn the rules and regulations related to the Affordable Care Act, and how to evaluate Medi-Cal eligibility for applicants/beneficiaries according to the ACA.Training is approximately 16-hours. Dual IIT trains the fundamentals of CalFresh, a federal nutrition program, and Medi-Cal, a public health insurance program, the eligibility processes, and systems to provide services to clients in need.Training is approximately 10-weeks. GR trains the fundamentals of providing temporary cash assistance for eligible indigent adults and certain legal immigrants.

Intensive Induction Training (IIT) OfferingsFAMILY SELF-SUFFICIENCY79CalWORKs IITCase Manager IITFoster Care IITTraining covers California Work Opportunity and Responsibility toKids (CalWORKs)/Welfare-To-Work time-limited cash to familieswith children. Staff learn about the internal operations and eligibilityrequirements.Training is approximately 10-weeks.Prepares Social Workers as Welfare-To-Work Case Managers. Thetraining reinforces the importance of maintaining Welfare-To-Workcases and the recording of job training, school, and work activities tomaintain Orange County’s Work Participation Rate (WPR) andrequirements for the CalWORKs program.Training is approximately 4-weeks.Trainees learn the various federal and state requirements ofadministering timely and accurate financial and medical benefits toensure the highest quality of out-of-home care to dependent andadoptive children.Training is approximately 5-weeks.

Intensive Induction Training (IIT) OfferingsFAMILY SELF-SUFFICIENCY79CalWORKs IITCase Manager IITFoster Care IITTraining covers California Work Opportunity and Responsibility to Kids (CalWORKs)/Welfare-To-Work time-limited cash to families with children. Staff learn about the internal operations and eligibility requirements.Training is approximately 10-weeks.Prepares Social Workers as Welfare-To-Work Case Managers. The training reinforces the importance of maintaining Welfare-To-Work cases and the recording of job training, school, and work activities to maintain Orange County’s Work Participation Rate (WPR) and requirements for the CalWORKs program. Training is approximately 4-weeks.Trainees learn the various federal and state requirements of administering timely and accurate financial and medical benefits to ensure the highest quality of out-of-home care to dependent and adoptive children. Training is approximately 5-weeks.

Social Worker Induction Training (SWIT)ADULT SERVICES81In-Home Supportive Services (IHSS) ITAdult Protective Services (APS) ITStaff participate in training to learn about domestic and personal-care services to allow persons with disabilities and elderly individuals to live safely at home. Training focuses on policies/practices, conducting assessments and intakes.Staff participate in training to provide services to prevent or remedy neglect, abuse, and/or exploitation of adults who are unable to protect their own interest because of age or disability. Training focuses on internal business practices, client resources and community partner agencies to help adult clients in the community.

Social Worker Induction Training (SWIT)ADULT SERVICES81In-Home Supportive Services (IHSS) ITAdult Protective Services (APS) ITStaff participate in training to learn about domestic and personal-care services to allow persons with disabilities and elderly individuals to live safely at home. Training focuses on policies/practices, conducting assessments and intakes.Staff participate in training to provide services to prevent or remedy neglect, abuse, and/or exploitation of adults who are unable to protect their own interest because of age or disability. Training focuses on internal business practices, client resources and community partner agencies to help adult clients in the community.

Training OfferingsCHILDREN AND FAMILY SERVICES83Social Worker Induction Training (SWIT)Field Activities (FA) CORE 3.5SWIT provides training on services designed to protect children from abuse and neglect and provides services to at-risk families.TCD has 2 Field Activity Trainers that coach Social Workers while out in the field conducting home, phone, and virtual visits with clients. Supporting the State requirements with CORE 3.5.TCD tracks and manages mandatory training conducted for new child welfare Social Workers in the State of California. Training is approximately 2-years.

Training OfferingsCHILDREN AND FAMILY SERVICES83Social Worker Induction Training (SWIT)Field Activities (FA) CORE 3.5SWIT provides training on services designed to protect children from abuse and neglect and provides services to at-risk families. Training for all newly hired/promoted Social Worker classifications consists of Core 3.5 and SWIT. Trainees have one year from their start date to complete both Common CORE 3.5 and Field Activities.TCD has 2 Field Activity Trainers that coach Social Workers while out in the field conducting home, phone, and virtual visits with clients. Supporting the State requirements with CORE 3.5.TCD tracks and manages mandatory training conducted for new child welfare Social Workers in the State of California.

DIVISIONAL TRAINING CALENDAR85

DIVISIONAL TRAINING CALENDAR85

TCD SharePointTraining Request FormEducational & Professional Reimbursement Program (EPRP)Room Reservation RequestsUniversity Partners TCD InboxesAdditional Training and Career Development Resources87

TCD SharePointTraining Request FormEducational & Professional Reimbursement Program (EPRP)Room Reservation RequestsUniversity Partners TCD InboxesAdditional Training and Career Development Resources87