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CORPORATE TRAVELMANAGEMENTEXPERIENCE MORE

Thank you for your interest and for taking the time tolearn more about TAG. I would like to take thisopportunity to introduce you to our business, what Ibelieve makes TAG so unique, and why I’m proud to bepart of this special organisation. We understand that when it comes to travelling forbusiness, vast experience, delivering value, andexceptional service are everything. From the initialengagement right the way through to arriving homeand beyond, you want to know and trust that everysingle detail has been taken care of. At TAG, we thriveon delivering outstanding expert service in this evenmore complex world of travel. TAG’s key values are Teamwork, Ambition, and beingGenuine. Values are often a list of soundbites. Theysound good. They look good from the outside. But alltoo often they are just words that are paid lip serviceto. At TAG our values are not simply words. Our valuesare an embodiment of our culture, something we liveand breathe each and every day. Our values werechosen by our people to reflect them, our business,our supplier partners, and of course our valuedcustomers. Alongside our values, we have our brand promise,Experience More, which is supported by the threepillars of Trust, Insight, and Digital Technology. TAG isnot only deliberately different but a shining exampleof how a solid vision and a real set of values can makeyou the best at what you do. We hope to get a chance to demonstrate how we liveand breathe these values which differentiate us inorder to bring you countless benefits, effectivelyacting as not only travel consultants but your in-housetravel consultancy. We look forward to hearing from you.W E L C O M EJens PennyChief Executive OfficerPAGE | 01

“We thought our previous service was good until we tried TAG.It’s on another level, from the day-to-day service to the seniorlevel support. ”Matthew Gilbert,Assistant to CEOPAGE | 02ELEVEN GLOBAL OFFICESLOS ANGELES • NASHVILLE • ATLANTA • M I A M I • N E W Y O R K • L O N D O N • MANCHESTER • SINGAPORE • MELBOURNE • S Y D N E Y • H O N G K O N G

PAGE | 03WELCOME TO TAGTAG is an award-winning travel andevent management company,backed by thirty years experience.Globally, we have specialistexpertise across six divisions -Corporate, InvestmentManagement, Production, Touring,Private Travel, and Events,providing comprehensive servicestailored to you.Whatever you need, whenever youneed us, we are here for you – ourdedicated professionals areavailable 24/7/365, from offices inthe UK, US, and Asia Pacific.

LEADINGTHE WAYEstablished in 1988, TAG hasgrown to become one of theworld’s leading travel and eventmanagement companies. From dayone, we have been a high-end,service-driven company –committed to meeting the needsof a diverse marketplace. Threedecades on and TAG remainsahead of its competitors as adiverse, ethical, and sustainablecompany, who is not onlyinfluential amongst their peers, butwell respected and trusted bysome of the biggest names in thecorporate world. Today, we havededicated specialist divisions withtravel and event experts acrossfour continents. We are a GlobalBusiness, with a Global Team that’swith you all the way.PAGE | 04

PAGE | 05OURVALUESTEAMWORKAMBITIOUSGENUINEWe know that collaboration is essential to success. Within TAG we workacross divisions and regions to bring you, our client, a seamless experience.By sharing knowledge, technology, and insight, we enhance the level ofservice available to you. We also strive to become part of your team, workingclosely with key stakeholders to become an essential part of your travelprogramme. Our founders’ vision was to create an industry-leading travel managementcompany that put service and experience at its heart. They wanted to set thestandard for the industry and by being deliberately different, ambitious, andpassionate, we have done just that. Our ambition isn’t just confined to TAG,but to the travel industry as a whole and to our clients, for whom we striveevery day to make the impossible, possible. Creating a long-lasting and successful partnership requires openness andhonesty. We are respectful and considerate to everyone within our team,never shying from the difficult conversations and approaching every taskgenuinely. With our clients we take the same approach, meaning you can beassured that we will always be acting in your best interests.

TAG Academy was launched in 2015 with the mission to educate and offerprofessional training to young individuals aiming to become expert TravelSpecialists. We aim to fast track the careers of entry level candidates lookingfor their first steps towards a long-term career in travel by providing tailor-made work-based training programme – designed to equip members with theadvanced skills and knowledge required to thrive in an increasingly complextravel logistics environment.TAG provides each client with a Strategic Account Manager and access toSenior Leadership Sponsor to ensure goals are met and everything is runningsmoothly. They also look out for improvements to your programme, guide youthrough product and service updates, and ensure that you are getting thebest value for your money. TAG24 is our global award-winning in-house emergency team, dedicated toassisting travellers in emergency situations outside of normal office hours.TAG24 operates on the same technology as your dedicated team whichallows them to have full visibility of all travel reservations, passenger profiles,client travel policy, and client-specific corporate fares and rates.OURPEOPLESTRATEGIC ACCOUNT MANAGEMENT PAGE | 06TAG ACADEMY IN-HOUSE EMERGENCY TEAM

EXPERIENCEMOREPAGE | 07EXPE RI EN CE M OR EThe safety of our partners and employees, accuracy of your bookings, and security of yourinformation is our priority. We’re not just a supplier, we’re a trusted partner. We are experiencedin building long term, transparent, and genuine relationships, placing our clients’ wellbeing andsafety at the centre of all we do. Our origins in servicing high-profile tours for the world’s most demanding artists means we areexperts in managing complex requests and intricate itineraries. No matter the request we willhave a creative solution for you. Our business is our people. We invest heavily in nurturingtalent, providing ongoing learning, and development giving you access to the top CorporateTravel Specialists and the highest service levels in the industry. We invest in technology which enhances the experience of our clients. In an industry thatincreasingly encourages self-service, we bring you the personal touch. Our partners willexperience a level of service that truly goes above and beyond. Technology supports andelevates our people, allowing them to deliver the best service possible. THESE PILLARS WOULD NOT SUPPORT THE BRA N D P R O M I S E W I T H O U T ASTRONG FOUNDATION, OUR PEOPLE.IN SI GH TTR US TDI GI TA L

Our staff are not order takers, they are highly skilled Travel Specialists, able todissect the most complex of travel itineraries and offer alternative cost-effective but practical solutions, ensuring all elements of a trip are covered.They work with you as a team and become an extension of your business bytaking every measure possible to ensure that they know each travellers’nuances and preferences. A team of champions that will never be faulted for notgoing above and beyond, but commended on their exceptional knowledge ofbooking Corporate Travel, customer service, and ability to make the impossible,possible.Global business travel is complex, fast-paced, and unpredictable. Itineraries andarrangements can change at the last minute, meaning you must be ready foranything. That’s where TAG’s Corporate management professionals come in. From logistics to traveller security and cost control, our Corporate TravelSpecialist have the skills, knowledge, and connections to handle anything thatcomes our way. And you know we do not say this lightly. We have a proven trackrecord that no request is too great or obscure, no detail left to chance, we reallyhave seen it all when it comes to Corporate Travel.TAG is committed to identifying and adopting global policiesand initiatives to address equality, bias, equity and inclusionefforts for all TAG offices and their communities around theworld. A driving force for inclusion and social justice, we willcontinue to utilize our TAG Academy to educate and offerprofessional training and further development opportunities toyoung individuals from all minority groups. Gabrielle Carr,Chief Operating Officer, WE EXCEEDEXPECTATIONSPAGE | 08

We are focused on delivering outstanding Corporate Travel management servicesand support – tailored to you. We have the global buying power and expertise tomanage the needs of multinational companies – whilst also providing personalisedservice to small businesses. It’s all about taking the best care of our clients andtravellers, giving you a seamless experience from start to finish.WE EXCEEDEXPECTATIONSPAGE | 09DesignatedTravel SpecialistsStrategicAccount ManagerAir and HotelProgrammesEnhancedHotel BenefitsGround Transportation and Ancillary TravelOnline Booking and Expense Management

Our team will work above and beyond to support your travellers, providing themthe service they need to be at the top of their game. We will provide you withinnovative solutions, this is who we are and what we do. We will never waiver inbeing open, honest, and genuine with you. Our passion for travel and service willshine through in all that we do.WE MAKE CORPORATETRAVEL EASYComplete Risk ManagementIn-house 24-hourEmergency DepartmentPAGE | 10Passport and Visa ServicesPCI CompliantEasy PaymentSolutionsSustainability Focused

Our Travel Specialists areexperts who act as an extensionof your team and thrive oncomplexity.Award-winning in-house 24-hourservice, we understand you don’tstop and neither do we.Hybrid approach to onlinebooking tools – every booking isquality controlled andreconfirmed by your designatedTravel Specialists.Supplier relationships that areunrivalled in the industry.In-house technology whichenables our Travel Specialists togo above and beyond for you.PAGE | 11TRAVEL BOOKERBENEFITS FORTRAVELLERTravel Specialists who fullyunderstand the importance ofattention to detail and timesensitivity.TAGdesktop profile management– ensuring all preferences arecaptured and fulfilled with thehighest levels of security.Bespoke Corporate andEntertainment travel programwhich includes airfares andspecial hotel rates with uniquevalue-added benefits.In-house technology developedwith the Traveller in mindincluding TAGmyseat, preferredseat finder.

We understand the requirementfor the highest levels of dataprotection and security.Online dynamic reporting(TAGanalytics+) with detailedinformation of travel spend, trendsand sector benchmarking.Traveler Tracking technology(TAGsafeguard+) that allows you totrack and communicate totravelers instantly.Understanding the need forcomprehensive data capture suchas Project numbers, cost centre,reason for travel and customisedreporting. Strategic Account Managerworking as an extension of yourteam on your goals and objectives.PAGE | 12PROCUREMENTTAG strives for perfection andsets the standard for corporatetravel. On those rare occasionswhen they come up short, theyown up, take appropriate steps,and strive for continuousimprovement. That is better thanperfection.VP Finance & AdministrationMid-Market Private Equity,New York.

We believe technology should make lives simpler. Our suite of tech has beenheavily invested in to bring you increased simplicity, ease, and confidence.Whether it is accessing your itinerary from your mobile or your dedicatedteam being alerted when your favourite aircraft seats come available, we canmake life simpler, and the journey smoother, through TAGdigital.TAGDIGITALPAGE | 13The essential travel companion with real time access to all your travel informationOur client-facing technology means you always have access to all your travelinformation, traveler locations, budgets and reports, everything you need atyour fingertips, easily accessible through our suite of tools.Single sign-onPersonalised Date/Time Zoneand CurrencyVisa RequirementsFlight Details and Mobile Check-in's

The dashboards all use the same consistent headline KPI's (Spend,Ticket/Nights, ATP/ADR, Policy Compliance, and Missed Savings) along thetop, providing a quick and clear overview of the performance for the givenproduct and reporting period.PAGE | 14An all-in-one online dashboard provides single access to the entire TAGdigitalsuite of toolsCompare Air, Hotel, and Car SpendDynamic Data and ReportingCustomisable and Automated ReportingEnsuring traveller safety and duty of care foryour travellers has always been critical and now is even more vital given the currentclimate. Our TAGsafeguard+ tool allows you totrack travellers, monitor and rate developingrisks, and minimize the impact of disruptionwith real-time alerts.

PAGE | 15PRIVATE TRAVELPERSONAL TRAVEL ADVISORSCONCIERGE SERVICESVIP TREATMENTEXCLUSIVE BENEFITSHIGHLY DISCREET TAG’s Private Travel division provides luxury travel holidays and experienceswith full concierge services. We create bespoke escapes for highnet-worth individuals, celebrities, and VIPs – providing a personal serviceevery step of the way.Thirty years' experience gives us the expertise and connections to take careof every last detail, from discovering your ideal destination to booking a tableat a Michelin-star restaurant.

GENERATEEVENTSPAGE | 16We collaborate with you to co-create remarkable events that achieve yourbusiness goals. Our experts are trusted by the world’s biggest brands todeliver curated brand experiences, inspirational incentives, and so muchmore – it’s all about creating a real connection with your audience. Whatever you need, our team has the global reach, local knowledge, andsmart technology to take care of every last detail.THINKACTResearch and analyse to developinsights, strategy, and creative solutions.Plan, design, scope, and budget events thatdeliver return on investment and return onexperience.Engagement, passion, action, performance,loyalty, and transformation – and it’s allmeasurable.

PAGE | 17Where we areT O D A YSUSTAINABILITYREPORTINGManaging your company’senvironmental and social impactthrough carbon reporting, analysisand offsettingTravel emissions directlycontribute to climate change Carbon reporting, analyticsfootprint reduction, and travel CSRsolutionsOur partner provides an in-depthanalysis of your CO2 emissionsWe can offset these omissionsthrough environmental projects Balancing out your own carbonfootprint Environmental projects such asclean energy technologies,purchasing carbon credit, and treeplanting

Carbon offset quote offered on allbookingsTAG business Carbon Neutraloperation by 2022Recycling facilities in each location Company wide energy saving policy(water/electric) Green credentials support SupplierSelection Equal Opportunities EmployerMental Health & Wellness supportedby Employee Assistance Programme Biannual Engagement Surveys Charitable ‘Entertainment Industry’Support D&I weighted approach to TAGAcademy candidatesLeadership Team Diversity IFRS Accounting Standards PCI Compliance and InformationSecurity (attain ISO 27001)Whistle blower scheme initiatedTAG ESGPAGE | 18ENVIROMENTALSOCIETYGOVERNANCE

“TAG provides us with the highest levels of serviceregarding our Corporate Travel arrangements. Theirattention to detail is second to none, and they are absoluteexperts at getting us out of challenging situations. As ourtravel profile is very demanding, we require the services ofsomeone who is able to cope with the flexibility we requireand can handle our last-minute changes. TAG does thisskillfully and often manages to get us complimentary hotelupgrades in the process. We are very happy with them.”Office Manager,Pamplona Capital ManagementPAGE | 19

PAGE | 20What sets us apart is our ability to make theseemingly impossible, possible. Over 30years of delivering high-touch conciergetravel to some of the world’s mostdemanding travellers has equipped us withthe skills and contacts to make even themost complex of requests achievable. Ourrelationships with airline and hotel suppliersgives us access to exclusive enhanced rates,upgrades and availability, all to the benefitof your travellers. EX PER IE NC E T HE I MP OSS IB LE Traveller experience is at the heart ofeverything we do. Our white-glove serviceensures that every detail is taken care of –from confirming your preferred seat toensuring your favourite wine is stocked inyour hotel room – your travellers will arriveat their destination happy and refreshed andable to focus on the task at hand. We takethe pain out of booking travel.EX PER IE NC E M OR EBusiness travel isn’t just about getting yourtravellers seamlessly from A to B. It’s thewhole end-to-end process. With our award-winning Account Management Team, we’llhelp you strategically manage your travelprogramme, from assisting with travel policyto enhanced management information, costsaving strategies, and benchmarking. For us,travel is a comprehensive range of servicesand we will ensure that every partnerworking with TAG experiences only the best. EX PER IE NC E E VE N MO RE

Our promise to you is that TAG’s deliberately different approachmeans you experience travel management like never before. If you would like to learn more about our Corporate Travel strategy,please feel free to contact us and we can arrange a consultation. Experience More. Info.corporate@tag-group.com@TAGGrp_theTAGGrp taggroup tag_grp tag-group.com