Sustainability Report 031223 : simplebooklet.com

Sustainability Report 2023 2Deploying ESG into Our Business We are striving to be a leading, sustainable business that recognises we all have a part to play in ensuring a more equitable and sustainable future for all. We work in higher education, health care, transportation, manufacturing, and pharmaceuticals, to name a few. With thousands of passionate and customer-focused colleagues, we are pushing boundaries and creating service models that are environmentally, economically, and socially sustainable. We proactively lead and work with our clients to deliver exceptional service and value, enhancing their ESG work through ours. We have implemented our ESG Strategy, Sunrise, to help create a better tomorrow. Through Sunrise, we have set an overall strategy, which is delivered by country ESG Boards to meet the speciﬁc needs of each business as well as build local relationships. Our long-term ESG Roadmap is to create positive impacts that make a dierence for customers and communities. In doing so, we empower our frontline team members to roll out our ESG Strategy and turn Sunrise into tangible actions that have and will continue to make a real dierence. Sunrise has also given us a formal structure to show that we are a sustainable business in line with our parent company’s ESG Framework, Bidvest Group, which aligns with the United Nations (UN) Sustainable Development Goals (SDGs). We are reviewing and implementing business-wide Key Performance Indicators for various UN’s SDGs. We recognise that we all have a part to play in ensuring a more equitable and sustainable future for all and will ensure we play our part. Perhaps most importantly, we understand that we are on a journey that will not stop with our work today. Our work will evolve as we innovate to become a more sustainable business and remain aware of best practice within the industry. We will continue pushing ourselves to support our customers, colleagues, and communities to deliver a brighter future. This is the aim of Sunrise, everyone working together to create a better tomorrow.John KingESG Director

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Deploying ESG into Our Business: SunriseAt Bidvest Noonan, we will continue to inﬂuence society positively by making social, economic, and environmental changes which will have real impacts. This philosophy is at the heart of our CREDO, as detailed within Social Value, showing our belief in a duty of care to people and the planet. Everything we do should add value for a more sustainable and equitable society.PEOPLE FIRSTEARNTRUSTADAPTIVE & AGILETHE BASICSIMAGINATIONSOCIALVALUEOURCREDOOur ESG journey and a belief in a better tomorrow have always been in our culture. This belief was cemented through joining Business in the Community (BITC) in Ireland and the UK in 2021 and 2022, respectively. In this report, we have set out how we are delivering on our ESG commitments through, Sunrise, and building on the Group’s ESG Framework that underpins our approach. Sunrise is about creating a brighter future by working together for a better tomorrow. Our ESG Strategy has four interrelated pillars, which will show our progress towards becoming a more sustainable business in alignment with the United Nations’ Sustainable Development Goals (SDGs). Each pillar allows us to take a strategic approach throughout the business and our contracts, focusing on local needs to make a real dierence.

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Sustainability Report 20235WorkplaceWe are an employer of choice and keep our colleagues involved and engaged. We have policies promoting diversity, inclusivity, personal development, and respect amongst our teams, valuing and using our dierences to create a better workplace. We put our People First; our people bring our CREDO to life and are crucial to our long-term growth.We will continue to provide a safe and healthy working environment, working hard to ensure our colleagues feel empowered, engaged and providing an open and honest approach to all our communications. We strive to ensure all our colleagues have the training and opportunities to meet their full potential through;• Creating a healthy, happy and safe environment for our people;• Ensuring fairness and transparency for pay, beneﬁts, and rewards;• Keeping equality, diversity & inclusion at the heart of our business; and• Ensuring all individuals have access to good employment and career advancement, including training, to ensure growth and development.PILLAR #01: The pillar of ‘Community’ recognises that we play an essential role in our local communities. We will positively impact the communities in which we operate by empowering our people to play an active role. We will make a dierence through our work by;• Supporting work experience placements and employment opportunities across our business, including working with employability partners to compliment their work;• Maintaining our social business programme to support underprivileged groups and back-to-work schemes within our communities to grow our talent pool and identify new stars of the future;• Addressing challenges in facilities management, supporting diversity, through a local representative workforce;• Supporting charities and the third sector to address local community needs and to expand community outreach programs; and• Providing volunteering opportunities for our team to give back to their communities and causes they are passionate about.CommunityPILLAR #02:

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Sustainability Report 2023 6We will reach our target of reducing our carbon footprint by identifying and implementing initatives to address the ‘climate crisis’. We have targeted a 50% reduction in carbon emissions by 2030, to be operationally Net Zero by 2035 for our Scope 1 and 2 emissions and carbon neutral by 2045 across our entire value chain (Scope 1, 2, and 3 emissions). To achieve these aims, we will; • Engage with our stakeholders so we are united against climate change, including our supply chain partners, to develop initatives and drive change;• Maintain the process of baselining, measuring and reporting on science based carbon footprint targets;• Identify and promote tangible actions we can take to reduce our emissions, use water more responsibly, participate in the circular economy, and contribute towards ﬁxing the planet; • Educate our colleagues concerning the impact they can have on the environment at a personal level; and• Manage our business within our Environmental Management System framework per our ISO:14001 accreditation.EnvironmentPILLAR #03: Our vision is to be an organisation that works alongside our supply chain partners in implementing ethical purchasing policies, including driving the sustainability agenda and supporting our communities together. We are building a diverse supply chain to support the marketplace of the future, ensuring it is sustainable in all its forms through the following;1. Maintaining sustainable procurement across all service lines and streamlining agreed green products across all business units;2. Ensuring all policies regarding Sustainable Procurement, Modern Slavery, Ethical Supply Chain, and Anti-Bribery are in place, followed, and reported on;3. Developing a culture to identify, develop and introduce robust mechanisms for continuous engagement with suppliers and clients;4. Validating our supply chain partners meet our ESG Standards; and5. Work with small and medium enterprises, including Community Interest Companies and Voluntary, Community or Social Enterprise organisations, to support the communities where we operate, whilst also increasing our supplier diversity.MarketplacePILLAR #04:

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Sustainability Report 2023 8Supporting the United Nation’s Sustainable Development GoalsBidvest Noonan have embraced the United Nations Sustainable Development Goals (UN SDGs). These are a set of 17 interlinked global goals to tranform our world. They were designed to be a “blueprint to achieve a better and more sustainable future for all” and form part of the United Nations 2030 Agenda for Sustainable Development, these were agreed by 193 countries in September 2015 and are accepted as principles for ensuring a more just society.In line with our commitment, we are implementing the UN’s SDGs with a number of KPIs to show how we have embraced our Group-wide ESG Framework and the appropriateness to our business in making a global contribution to improving sustainability through our social, economic, and environmental activities. Throughout the report, we have shown alignment of the relevant SDGs with each of the pillars in our ESG Strategy, Sunrise, duly cross-referenced.

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Sustainability Report 2023 10A People First BusinessWe are a ‘People First’ business. Enabling and supporting our teams is the foundation of our business, which leads to our mutual success. For this reason, we work to make the best possible environment for them to meet their full potential, whilst creating an inclusive organisation that respects diversity and embraces our individuality. We want our colleagues to see us as an employer of choice, where they know that they are valued. This starts with us having the correct structures in place to look after them physically, mentally, and emotionally while providing safe and healthy working conditions. We provide an open and honest approach in all communications, creating two-way engagement channels where they can let us know how we are doing. We focus on their long-term career growth, training, and development to create win:win outcomes to allow them meet their full potential. We monitor, manage and review how we are doing regarding these areas. We look to understand whether we are fulﬁlling our commitments and what we can do to improve. We work with our Equality, Diversity & Inclusion (ED&I) Council to support these aims and to ensure fair representation across all business units, roles, and levels within Bidvest Noonan. Reporting to our Group Executive Board, the ED&I Council holds our senior team responsible for these commitments and continues to develop our ED&I Roadmap to fulﬁl these aims and promises.

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Sustainability Report 202311Building Inclusion and Diversity within Bidvest Noonan We have presented some of the good work our ED&I Council and our colleagues have achieved in the last year.Building on the work of our ED&I Council, we have created further guidance and policies across all protected grounds and characteristics in line with our ED&I Policy. We are rolling out new guidance for managers like our Menopause Support Policy. As part of this commitment, we signed the Menopause Workplace Pledge developed by the charity, Wellbeing for Women.We are a recognised service provider Living Wage Foundation organisation. We have committed to paying all directly employed sta members, not tied to customer contracts, the real Living Wage. We continue to work with customers to make this transition.Our ED&I Council, led by the chair in each country, are updating our ED&I Roadmap to move from Bronze to Silver Level as part of our Diversity Mark accreditation. The Diversity Mark accreditation is a ‘Mark of Progress’ to demonstrate tour commitment to creating an inclusive & diverse workplace.Working with those who are struggling to access the labour market to get more people into employment. We work with Business in the Community’s EPIC Programme in Ireland and the UK. EPIC works with refugees and asylum seekers to ﬁnd employment opportunities and helps them integrate into society. We also donated €50.000 and laptops to support this important cause in 2022.Supporting the prevention of Modern Slavery through our work with our UK Charity Partner, Unseen UK, which provides safehouses and support in the community for victims of tracking and modern slavery. The charity runs the Modern Slavery & Exploitation Helpline, a UK-wide, free, 24/7 service for potential victims, members of the public, frontline workers, and law enforcement agencies. We promote engagement, raise awareness on the issue, donate funds, and conduct charity events in the UK.Becoming a Level 1 Disability Conﬁdent employer in the UK. Disability Conﬁdent is a social action initiative started by the UK Government to help employers learn, implement and make a commitment to supporting disabled individuals in work and employment through having an accessible, supportive workplace. We also work with Enable Ireland, helping us raise awareness in our organisation and create accessible working environments.

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Sustainability Report 2023 14Our Better Workplace ProgrammeAs part of supporting the UN’s Sustainable Development Goals, we ensure a physically, mentally and socially safe environment for our teams to come to work. We commit to our employees fair, equitable working conditions, following the principles of the SA8000 standard. SA8000 is an internationally recognised standard of decent work, including the Universal Declaration of Human Rights, ILO conventions, and national laws. This includes;• Wages are sustainable as a recognised service provider Living Wage Foundation organisation;• Providing a typical working week that complies with all Government Working Time Regulations;• Providing a safe and healthy workplace with relevant training and systems to prevent accidents and remove risk, protecting them;• Recognising the right of people to have freedom of association, working with trade unions;• Supporting inclusion, fairness, and respect across all equality grounds and protected characteristics, supported by skills development in training, hiring, promotion, etc.; • Conducting all disciplinary matters with the utmost professionalism, ensuring dignity and respect, in line with our Code of Ethics; and • Preventing modern slavery, human tracking, forced/bonded, and child labour through robust policies, including our supply chain partners; and• Ensuring we have strong reporting mechanisms in place to identify any breaches in above and taking swift action to rectify.“As a business we are a committed to ensuring all our colleagues are supported, have a safe working environment and have the training and resources they need to succeed”Helen Emerson, H&S Incident Prevention Executive and ED&I Ambassador

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Sustainability Report 202315Pathway to Success: Career Growth and Performance AppraisalsAs an equal opportunities employer, Bidvest Noonan has several policies supporting career growth, learning, and development to ensure that our processes are fair, equitable and accessible to all. Our Talent Acquisition Policy is our Recruitment, Hiring, and Promotion Process. The Policy details our steps to ensure an equal, fair process for all, including promotion and career progression throughout an individual’s time with Bidvest Noonan. It also covers making reasonable adjustments to support them and respect them as an individual. Our ED&I Council provides training and guidance on areas such as unconscious bias which may impact these areas. Pathway to Success is used across our business to set non front line individual/business development goals to drive our future success. Completion along the pathway also leads to beneﬁts and provides a clear path for career development, supporting career progression. Identifying training and career goals is part of this process to create mutually aligned outcomes. The annual appraisal process is completed with each employee’s line manager reviewing the prior year’s performance and agreeing on objectives for the upcoming year. We have launched our new Applicant Tracking System (ATS), ensuring consistency in the hiring and people support/management processes. ATS provides an Enterprise Resource Solution including Hiring Managers Portal, Candidate Portal and Careers Site, and Oers and Onboarding. ATS will provide a high volume of data analytics to understand how we manage and onboard our new colleagues. We will use these data insights to help us create more inclusive, accessible recruitment and hiring processes.

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Sustainability Report 202317Learning and Development,including Apprenticeships As part of Pathway to Success, Bidvest Noonan supports an employee’s career progression through our learning and development programs, assisting their growth in meeting their full potential. Our People First ethos, including the Bidvest Noonan Learning and Development (L&D) Team, has worked alongside our operational teams to develop a suite of apprenticeships and short e-learning courses. Our colleagues can undertake courses individually or as part of group programs to ensure they meet our business needs whilst aligning to personal performance and career growth aspirations. We stress the importance of having a skilled and trained workforce. In the last year, we delivered 200,900 training hours to our front-line sta. Through the application of our Power BI dashboard, all managers have full visibility of sta training records and receive alerts when training is due to expire to ensure refresher training is complete and sta remain fully compliant for their role.SHORT COURSESOur L&D Team has developed a new L&D Microsite, which includes a suite of 42, Level 1 and Level 2 short e-learning courses. These courses assist individuals with their roles and provide training on issues that can support them in their personal lives, such as Mental Health Awareness, Dementia, Sustainability and Counselling, to name a few. Courses can be accessed through our L&D Microsite to allow self-enrolment and can also be accessed by our clients. The courses include blended training to allow individuals progress at their own pace and ensure a good work-life balance; all courses are fully funded and at no cost to the individual. Several hundred colleagues have gone through the training and it is our intention to expand this further going forward.APPRENTICESHIPSWe have continued to oer apprenticeships, which not only improve the career development of sta but also enhance the service delivered to our customers. The apprenticeships range from 12 months to three years, depending on the course. The number of colleagues enrolling in an apprenticeship, as at April 2023 has increased by over 120% from 186 to 411 team members now taking part. Sta start at Level 2 (GCSE level) and can continue their learning journey to progress to Level 7 (Master’s degree level). Just a few of the apprenticeships on oer include;Level 2/3 Customer ServiceLevel 2 Professional Security OcerLevel 3 First-Line Security ManagerLevel 3 Business AdministratorLevel 3 Team LeaderLevel 3 Safety OperativeLevel 4 CoachingLevel 4 Project ManagerLevel 5 Operations ManagerLevel 5 Learning and Development ManagerLevel 6 Chartered Management DegreeLevel 7 Senior Leadership

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Sustainability Report 2023 18In April 2023, Bidvest Noonan partnered with the University Centre Quayside to introduce a new learning pathway for Managers. This pathway is a three-year, Level 6 Chartered Manager Degree Apprenticeship. This apprenticeship will provide a platform for our colleagues to achieve a Management Degree. The Learner, upon completion of this apprenticeship, will receive: 1. A (Hons) Professional Management degree; 2. CMI Level 5 Diploma In Management and Leadership; 3. Chartered Manager (CMgr MCMI);4. L6 Chartered Manager Degree Apprenticeship certiﬁcate of completion.This exciting addition to our training suite has received a lot of interest since its introduction. We are working to encourage uptake of this new exciting program amongst our colleagues to aid their career progression.We have delivered 200,900 training hours to our front line sta, in addition to 411 colleagues completing apprenticeship courses

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Sustainability Report 202319Case Study: Unlocking New Talent Interact’s Apprenticeship ProgrammeInteract is one of Ireland’s leading M&E services companies and the technical division for our hard FM services in Ireland. Their highly experienced engineers help clients get maximum value from their assets and create productive, comfortable, and attractive environments. To help address shortfalls in the industry, Interact launched a highly attractive apprenticeship program to ensure the business has the skilled and talented people it needs to support its customers for the long-term. Interact’s Apprenticeship Programme is managed by Aoife Kane, Associate Director, and Paul Pollard, Senior Electrician.Commenting on the programme, Aoife Kane said:“Due to the current skilled trade shortage, our apprenticeship programme is more important than ever before. Our apprentices are moulded into experts in their ﬁeld. We expect them to continue to provide the excellent standards of workmanship to which our customers are accustomed.”The programme boasts a large team of dedicated Apprentice Mentors, with expertise in areas such as Electrical, Refrigeration, Plumbing, and many more. The programme develops apprentices to become high-skilled professionals within the Interact team. OUR PROGRAMMEThis program is open to individuals of all genders, and we especially welcome and support the inclusion of women in our apprenticeship program. Today, there are 14 apprentices in Interact’s programme. Each apprentice is assigned to learn alongside a qualiﬁed, skilled expert. Assignments change on a regular basis to provide the apprentices with the broadest experience and the most complete training. Paul and Aoife meet with the apprentices in-person once a month to discuss any challenges they are having and help them in their personal development.

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Sustainability Report 202321By embracing the power of virtual reality, we have embarked on a transformative training journey, starting with our security division. With its immersive capabilities, we have partnered with a Virtual Reality training provider to propel our security personnel into a simulated environment where they can practice real-life scenarios, reﬁne their skills, and sharpen their instincts without real-world consequences. We will continue to explore the beneﬁts of new technologies and innovative ways of learning, like virtual reality training, which is helping us to reshape the world of learning and development to build trained, skilled colleagues within the Bidvest Noonan community.“The utilisation of virtual reality for training purposes ensures consistent standardised learning experiences, every time. This technology also oers signiﬁcant advantages from a sustainability standpoint and it’s exciting to see our security teams are embracing it”. Russell Dean, Director of Operations, London Security Solutions Case Study: Innovation in TrainingWe continue to push boundaries to remain at the forefront of learning and development.

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Sustainability Report 2023 22English Speakers of Other Languages (ESOL) is a program that oers language lessons to our colleagues who have had limited exposure to English in their native countries and wish to improve their English. To date over 100 of our colleagues have completed this tailored training. With 27,000 colleagues from 145 nationalities represented within the Bidvest Noonan family, ESOL courses represent a valuable resource to allow our colleagues improve their English. These courses are an invaluable resource for colleagues who wish to enhance their career prospects or simply integrate into their local community better through improving their communication.English language proﬁciency is an important skill everyone can obtain once provided with the right learning environment. These courses are delivered at a contract level, where they are supported by local management teams working with third sector organisations. Sta can support each other through the course and share challenges they are facing as well, creating connection and community. Courses also help our colleagues to enhance their career path, enabling them to take full advantage of future opportunities that arise whether within Bidvest Noonan or the broader economy. We do this by providing the necessary assets and training to improve their employment prospects whether through completing language programs such as ESOL, or mentoring, supervisory and management training.ESOL courses also help our colleagues from international backgrounds to improve their communication skills, integrate into society, access education and build a rewarding career. Providing language classes is not only a practical way to help newcomers succeed, but it also serves as an important step towards creating a more inclusive society.“I signed up for ESOL course, to improve my English language, for better communication with my employer and other sta. This course was such a good experience, I would like to thank the teacher and Bidvest Noonan for this opportunity to learn something new.“ Edita Klelviene, ParticipantCase Study: Language Skills Assisting our colleagues to intergrate into the workplace and their local communities - over 100 colleagues participate in our ESOL Programs

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Sustainability Report 202323Proﬁle of Our Colleagues: Towards Being More Inclusive We continue to review the proﬁle of our colleagues to ensure that we implement initiatives that are aligned to our colleagues’ requirements and ensure that Bidvest Noonan continues to be an employer of choice and that our management team are representative of the workforce.Importantly, the data that we collect, and hold, respects the rights of our colleagues and is in line with the Data Protection Legislation. The proﬁle of our workforce as of the 31st of March 2023, is detailed below. We are working hard to gather additional information which will allow us to better understand the proﬁle of our colleagues. In 2023/24, our ED&I Council are looking to gather additional information around ethnicity, religion, etc. Will have also implemented voluntary reporting of ED&I data through our new ATS system.STAFF DEMOGRAPHICSBY REGIONSTAFF DEMOGRAPHICSBY AGESTAFF DEMOGRAPHICSBY GENDEREastern European9.8%CentralEuropean8.5%WesternEuropean6.5%South America 4.6%Asia4.3%Africa6.5%Other1%UK & Ireland58.8%60+ Years11.8%< 20 Years2.1%20-39 Years36.2%40-60 Years49.9%Female40.1%Male59.9%

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Sustainability Report 2023 24EXTERNAL AWARDSIn the last 12 months, we have achieved notable awards and recognition in respect of ED&I. We won the Fingal Business Awards for Best in Inclusion, Diversity, and Equality for 2022. We also won awards at the Irish Security Industry Association (ISIA), including the Diversity and Inclusion Award in its inaugural year, for our success in creating an inclusive culture that encourages diversity in the workplace. Our team member, Hermina Bunic was also selected as the winner of the Security Supervisor of the Year for both men and women. We were also ﬁnalists in Female Security Professional of the Year, where Dalya Kennedy was presented a merit award.In addition to above, we are also ﬁnalists across key categories for the 2023 Facilities Management Awards. We were delighted to be ﬁnalists in the ‘Excellence in Sustainability’, for the work our team on the UCD contract had completed in reducing their carbon emission on campus with particular emphasis on water conservation.

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Sustainability Report 2023 26Area(Pay hourly quartile)Men (IR)Women (IR)Men (UK)Women (UK)Upper 69% 31% 80% 20%Upper middle 65% 35% 70.3% 29.7%Lower middle 36% 64% 71.6% 28.4%The Gender Pay Gap GENDER PAY GAP IRELANDAs of the reporting date, our workforce in Ireland was split 47% male and 53% female. The vast majority of the male roles are employed in security which is male-dominated in Ireland. These roles are typically full-time and attract a rate of pay set by the Joint Labour Commission by way of an Employment Regulation Order (ERO). In contrast, most cleaning roles are occupied by females, typically part-time roles, therefore, attracting pay rates are also governed by ERO but at a lower level.GENDER PAY GAP UKAt the time of reporting our workforce was split 67% male, 33% female. The vast majority of the male roles are employed in security which are also typically full-time. The UK Security Industry is male dominant. In addition to this, most security roles at the time of reporting were London based, attracting higher rates of pay. In contrast, most cleaning roles are occupied by females, typically part-time roles and nationwide, therefore, attracting pay rates predominantly at national living wage levels. The increase in our gender pay gap is a result of an increase in security contracts in our overall portfolio.We are working to understand all aspects of the diversity of our workforce. This includes continual monitoring of the gender split, ensuring equal levels of pay across the company by gender, and monitoring the level of women in senior management/executive roles.We continue to work to reduce our gender pay gap, which includes increasing female representation at all leadership levels and in work streams like security, where females are under-represented. In line with legislation, we report our Gender Pay Gap on our website. We are actively looking to attract more females into security roles; we will continue to do more to improve female representation in such roles. Ensuring equal representation is the ﬁrst step in helping to address the gap. We will also strive to increase female representation at Board Level, targeting equal representation. Regarding the gender pay gap, we are working hard to implement further changes to reduce the gap, the gender pay gap is shown for Ireland and the UK. We have and will continue to report on the gender pay gap across the Group as part of our commitment to openness and transparency.

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Sustainability Report 202327Part of our Workplace pillar is ensuring the safety of our colleagues, customers, and the communities in which we operate. As per our ISO 45001:2018 Health and Safety System & ISO 14001:2015 Environmental Management System, we are committed to ensuring we have a robust strategy in place to protect the Health, Safety, and Welfare of everyone that is and may be aected by our activities and that of our supply chain. Environmental Management is included under this intergrated approach, so we deliver safe, sustainable services, whilst recognising the impact our emissions have on long-term health and wellbeing of our communitites. We will always maintain a safe and healthy working environment by providing:• A safe place of work and working environment for our teams and supplier partners, ensuring they have all necessary equipment, personal protection, and materials to do their jobs well;• Information, instruction, training and supervision on health, safety, and the environment as standard, based on informed risk assessments across customer sites and in our oces;• Safe plant and safe systems of work, supported by detailed H&S Management System guidance on their correct usage, along with training and line management monitoring; • Training, knowledge, and support to achieve these outcomes through both digital and in-person training regimes on and o-site; and• Regular inspections and positive corrective action by our Environmental, Health, Safety and Quality Teams, along with line management, as part of our continuous improvement culture; and• Safe buildings, ready for use each day, which are well-cleaned, secure, and maintained.Health, Safety, & Wellbeing

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Sustainability Report 2023 28MENTAL HEALTH GUIDANCE AS PART OF ED&I Given Bidvest Noonan’s importance on mental health, we are a CPD-accredited supplier for Level 1 and Level 2 in Mental Health First Aid Awareness. Many of our security ocers have undertaken this course to support their colleagues and to assist on client sites. We also have Mental Health guidance within our ED&I policy suite.HELPING CLIENTS SUPPORT SAFETYIn addition to Mental Health, we are also CPD accredited for ‘Working as a Fire Marshall’ and ‘Fire Marshall Training,’ holding these certiﬁcations has proved invaluable support to clients when they need additional support on their sites. We have been able to provide additional cover where required and ensure the continued safely of individuals and sites.PROMOTING HEALTH AND SAFETY INTERNALLYIn 2022, we held a Bidvest Noonan Safety Week from 7 - 11 November. This interactive week of events was run company-wide to raise awareness in line with our Safety Slogan, ‘Our People Home Safe Every Day.’

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Sustainability Report 2023 30CommunityAt Bidvest Noonan, Community is more than just a group of people or the places in which we work– it is about being a part of something bigger, having a common purpose, bringing together colleagues who impact lives positively and making tangible dierences that create places where people want to be, work and live. It’s this ethos that is fundamental to our ‘Community’ Pillar , as we support our people and the communities where we operate. We strive to bring people together to achieve more, whether through our colleagues or how we work and support our clients by aligning our ESG Strategies. We have provided details about our work and how by creating and enhancing ‘Community’, we are championing a brighter future for all. It ranges from working with employability partners to help more people get back into work via our social value programmes to maximise our impact. Just one example of this is our ESG Board in each country choosing a national charity partner for two years with whom to work, including Enable Ireland and Unseen UK, so that we can make a bigger impact, with employability initiatives the core focus of both our chosen partners. This is in addition to local contract initiatives, which we support and encourage our colleagues to uptake.Charity, fundraising and volunteering are also part of this pillar, to give more back to our communities. We have a Volunteering Policy, which empowers our team members and contracts to contribute a day of their time, which is paid for by Bidvest Noonan to a cause which matters to them. We also have a Charitable Donations Policy to encourage activities and donations to causes that matter to our colleagues. This is complemented by strategic contract initiatives, like our new ring-fenced CSR fund model, which has served as a pilot for rollout on future contracts.Community

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Sustainability Report 202331Charity PartnersBeing an exemplary corporate citizen and playing a positive role in improving the communities in which we operate, is delivered through the Community Pillar of Sunrise.We are pushing forward in the communitites where we operate through various initatives that will provide colleagues the ability to make a real dierence. This starts with our Volunteering Policy, recognising that we all have a part to play in making a dierence. We provide our contracts with the opportunity to oer colleagues the ability to volunteer for causes they are passionate about, ensuring that we support and encourage them to help various social causes. We also introduced a Charitable Donations Policy to encourage our teams to raise funds for charities they care about. CHARITY PARTNERSEvery two years, Bidvest Noonan chooses a national partner in Ireland and the UK with whom to donate our time and funding and raise awareness of their cause through education and training as a part of our Volunteering Policy. We have two charity partners this year, Unseen UK, supporting the prevention of modern slavery and human tracking, and Enable Ireland, which provides services to children and adults with disabilities and their families in Ireland.ENABLE IRELANDWe are working with Enable Ireland to raise funds for crucial projects across its children’s service centres for the next two years. Enable Ireland provides services to children and adults with disabilities from over 40 locations in 15 counties across Ireland. We have held various fundraising events, like a Golf for Good Classic where we raised over €7,000, Our Christmas Appeal was held in aid of Enable Ireland. Our Irish Executive team also carried out an awe-inspiring charity walk across Ireland in May, a 220km journey from Galway to Dublin, which raised €40,000. We are also providing volunteering and other initiatives to support Enable Ireland. Our teams volunteered and visited Enable Ireland’s Children Services Centre in Naas, Co. Kildare, where they completed some refurbishment work across the site. We also carried out ‘Bag Appeal’, where our colleagues donated surplus clothes and items to Enable Ireland’s charity shop, which allocates 100% of its sales to services for children and adults with Unseen UK provides safehouses and support in the community for victims of tracking and modern slavery. The charity also runs the Modern Slavery & Exploitation Helpline, a UK-wide, free, 24/7 service for potential victims, members of the public, frontline workers, and law enforcement agencies. We promote engagement, raise awareness on the issue, donate funds, and conduct charity events in the UK. To date, through our work with Unseen, we have provided £24,000 in company donations, £9,500 in equipment donations of laptops and IT equipment, and raised £3,200 through a charitable run campaign from the LLHM Runners.UNSEEN UK

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Sustainability Report 2023 32FOSTERING GRASSROOTS SPORTSSupporting the Pony Club as part of Grassroots Sports; a colleague volunteered to help run the Area Dressage Championships, where over 100 young people competed on the day.EMPOWERING WOMEN IN BUSINESSProviding Executive Coaching for women that attended the Women in Business Conference organised by Baroness Karen Brady. VOLUNTEERING AT BLEAKHOLT ANIMAL SHELTER Supporting the Bleakholt Animal Shelter in Bury, pressure washing dog runs, public walk-ways, painting walls, and refreshing communal areas, providing all cleaning equipment and chemicals to carry out the workBARNARDOSSupported the Children’s Charity, Barnados, by assisting with refurbishing their property in Cappoquinn, including painting the consultation room and deep cleaning the property, providing 35 hours of volunteering time across ﬁve colleagues . MARTIAL ACADEMYDelivering health and wellbeing classes with the Martial Academy, including ﬁtness and martial arts activities for children and adults of all ages and abilities. Classes include Special education-al needs children’s ﬁtness classes, crime reduction and youth education classes, back-to-work initiatives and children and woman’s self-defence classes.Volunteering Bidvest Noonan has a long history of volunteering and community involvement, making a meaningful contribution to the communities where we operate and live. We support our colleagues to volunteer their time and skills during ‘Volunteer Days’, which provides paid time o from their normal day-to-day roles. Volunteering fosters a sense of pride and satisfaction for our team members and beneﬁts local communities. We encourage our colleagues to support social causes that they are passionate about. Some of the causes to which our colleagues have donated their time include;WORK EXPERIENCE EPICWorking with Business in the Community in Ireland, providing work experience through their EPIC Programme.

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Sustainability Report 2023 34Our colleagues have supported the BITC’s Job Coaching program. It allows our managers to be trained as expert coaches and volunteer with the charity. Those who completed the training are matched with a referred jobseeker to help them boost their employability prospects. BITC provide jobseekers with a volunteer coach who will support them on their journey to employment.Becoming a coach involves a half day of online training and ongoing mentoring/support. Coaches are also provided with resources to conduct the coaching sessions and paired with a jobseeker. Coaching and support is provided over 6 months in 6x 1-2 hour sessions to each job seeker as part of a longer commitment to help them build conﬁdence and be comfortable through an established relationship to get the support they need and desire.“The entire experience was incredibly worthwhile and rewarding. To begin, I completed the required online BITC job coaching training and made an online proﬁle. It was shared with all jobseekers, and one person showed interest in me as their job coach. My key takeaway from this experience was realising that even if we feel ill-equipped to help tackle some of the signiﬁcant challenges in people’s lives, our simple interest and kindness can make a real dierence.Job coaching entailed working with a candidate through six 90-minute online sessions. Our very ﬁrst contact was over the phone, where we got to know each other. It was truly uplifting to discover how much we had in common. Once we established a “safe space,” the job seeker felt comfortable sharing their circumstances and the challenges they faced in ﬁnding employment. It was humbling to be a part of their journey toward becoming a more conﬁdent, better equipped and more determined individual. We developed mutual respect, which greatly aided in providing advice and suggestions. Throughout the sessions, we covered important topics such as CV building, crafting eective cover letters, interview preparation and interview role playing.While there was a time commitment and some preparation required before and after each session, the resource material provided by BITC ensured that the coaching had a well organised structure and covered extremely relevant topics. The eort paled into insigniﬁcance next to the satisfaction of genuinely helping someone less fortunate. I thoroughly enjoyed participating in this initiative and would certainly do it again. In fact, I already have a session booked with BITC to relaunch my proﬁle and assist new jobseekers.”Case Study: BITC Job Coaching Programme Supporting jobseekers on their journey to employment.

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Sustainability Report 202335Impact of the Employment Schemes at Bidvest Noonan When BITC’s participants are successfully placed in a job with Bidvest Noonan this creates mutual success. Just one of the success stories is that of Samo. Originally from Lebanon, Samo came to work at Bidvest Noonan through the BITC EPIC scheme. He joined our cleaning team at one of the busy shopping centres in Dublin city and he loves the job! Since starting, Samo’s personality, passion and attitude have shone through. He has seamlessly integrated into the contract with the support of his colleagues. Our team and BITCI have worked together with Samo to accommodate his needs to ensure he feels part of the team and can fulﬁl his duties.His daily responsibilities vary from operative to general maintenance across the 5-storey carpark – a lot of ground to cover, however Samo, having an excellent work ethic, has shown that with a little help and through hard work and determination he can achieve anything he sets his mind to. Samo has become a valuable member of the team and we look forward to seeing him progress. We are thrilled to have played a small part in his journey.“I love getting up each morning and I feel so proud to put my name badge on, says Samo, I arrived in Ireland in 2003, feeling traumatized and suering from health issues. I felt lost. Joining the BITC Employability program in 2019 changed my life! My site manager is fantastic and gave me the extra support I needed to settle in, like helping me with online training and simple things like how to follow the weekly roster. Compared to this time last year, my life, health, and ﬁnances are in a very dierent place. Maybe soon I will go for internal promotion! I am so happy here, I like this company and I owe them and BITC so much. Thank you BITC and Bidvest Noonan!” – Samo“Samo is a great addition to the team and we are all so proud of him. His story shows that initiatives such as BITC have direct impact on real people and motivates us to continue our collaboration with employment schemes.” Barry Kirwan, Operations ManagerSamo found the opportunity he needed at Bidvest Noonan

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Sustainability Report 2023 36Case Study: Employment 4 AllEmployment4All in collaboration with the Department for Work and Pensions, helps disadvantaged and under-represented groups while providing a stream of highly motivated, well-trained people to the security industry. We are happy to work with Employment4All and to provide training and employment opportunities for people who need it. The programme is an important step towards addressing the issue of homelessness in London by providing vulnerable individuals with the support and resources they need to ﬁnd stable employment and achieve ﬁnancial independence.This initiative provides potentially life-changing opportunities for participants. Employment4All identiﬁes suitable candidates through a process that involves conversations and background screening. Candidates who meet the needs-based assessment, demonstrate the right qualities and show a strong interest in building a career in the security industry are invited to attend our training programme. Candidates are given all the support they need to be successful. If required, they are provided with help to obtain the necessary paperwork and documents of identiﬁcation. During our training programme, candidates are provided with a free meal and, if needed, help to cover their transportation costs and to obtain childcare services. Graduates from the programme have an opportunity to interview for full time employment in our business.Case Study: Social Value Fund One of our latest initiatives is the introduction of a Social Value Fund, where in conjunction with our client, Go-Ahead London, we set up a CSR Committee. Both parties have agreed to ringfence a signiﬁcant fund, to give back to local projects. Anyone working for either organisation on the contract, can make an application for funds, either to support a fundraising activity or to assist with a volunteering project. The Committee meet regularly to review applications and decide on the cause to support based on agreed term of reference. Our ﬁrst client partnership fund has contributed towards the MacMillian, supporting cancer awareness for ‘Brave the Shave,’ supported rae prizes for Apprenticeship Day, donated to Putney Lion Sports, as well as Unseen UK, to name a few. This client partnership has been very successful and is now used as a case study for rollout with other customers. With a structured governance model and clear terms of reference, we are ready and geared up to set up future funds with clients to do more great work together.

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Sustainability Report 2023 38Doing our Part to Address Climate ChangeAt Bidvest Noonan, we strive to be a model corporate citizen and lead by example We are all aware of an undeniable truth that we have a climate crisis and it is critical that we act now. Businesses and Governments play a pivotal role in tackling climate change due to their scale, inﬂuence, and capacity for innovation. By taking proactive steps towards sustainability, we can drive positive change, foster cooperation, and help mitigate the most severe impacts of climate change, however we must act now. Environmental sustainability has always been at the heart of our business; we are accredited to ISO:14001 Environmental Management as part of this commitment. We have and continue to work hard to reduce our carbon footprint and minimise the im-pact our services have on the climate. That is why through the Environmental Pillar of Sunrise, we are striving with our colleagues and supply chain partners to reduce our impact on the planet. We have begun our journey to net zero; there will be challenges ahead, but we are facing these head on and taking the necessary steps to achieve our goals. We have set targets to reduce our emissions to address the climate crisis. We have commit-ted to a 50% reduction in carbon emissions by 2030, to be operationally Net Zero by 2035 and to be Net Zero by 2045. We have plans to address our vehicle fuel consumption, representing >90% of our Scope 1 & 2 emission, through our new Fleet Policy - Electric First, which will see us be fully electric by 2035. In addition, we have changed to fully renewable electricity for all our properties in the Republic of Ireland.We will continue to monitor our emissions, measuring and reporting on our progress to meet our goals in addition to completing both CDP and Ecovadis submissions an-nually. As part of our journey to net zero, we have factored into our trajectory some carbon osetting but only once we have taken all actions available to us to reduce and minimise our carbon emissions.We will continue to identify and promote tangible actions which we can take to reduce our carbon emissions, use water more responsibly, participate in the circular economy and contribute towards ﬁxing the planet. We work alongside and support our supply chain partners and will continue to inform our colleagues of steps they can take to minimise their environmental impact, whilst encouraging innovation to drive positive change.

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Sustainability Report 202339Reducing Our Carbon FootprintBidvest Noonan delivers a 6.3% reduction in emissions through its Carbon Reduction Plan2021 2022Category Group Ireland UK GroupEnergy 215.54 159.93 75.21 235.14Fleet 2,947.47 2,053.70 1,830.76 3,884.46Water & Waste 1.25 1.03 7.65 8.68Travel 67.77 35.34 67.55 102.89Flights 3.75 115.44 60.95 176.39Supply Chain(Transportation & Distribution)239.60 257.01 69.41 326.42Sta Commute 8,280.50 5,419.16 6,441.77 11,860.93tCO2e 11,755.88 8,041.61 8,553.30 16,594.91Revenue (€m) 458 691Intensity Factor (€m) 25.65 24.01Reduction in Intensity Factor 6.38%Across the UK and Ireland, Bidvest Noonan established its Carbon Reduction Plan with the help of external consultants. To create the Carbon Reduction Plan, we looked at our emissions since July 2018 and chose 2021 ﬁnancial year (July 2020 – June 2021) as the baseline year for our Carbon Reduction Plans. Our primary target is to be Operational Net Zero (Scope 1 and 2 emissions) by 2035 and to reduce Scope 1, 2 & 3 emissions by 50% by 2030. We will continue challenging ourselves and our supply chain partners to develop new ways of working to meet our net zero commitments by 2045. To date, Scope 3 emissions evaluated are as follows:• Upstream transportation and distribution• Waste generated in operations • Business travel • Employee commuting • Downstream transportation and distributionWe will continue to include further categories and are working with our consultants to fully understand the impact of our supply chain. We are committed to signing up to SBTi in the coming year and are working hard on same. Operations of Axis Security Limited (01/08/21) and Cordant Services (01/12/21) transferred into Bidvest Noonan (UK) Limited during FY 22, GHG emissions associated with these businesses are also included from the eective dates above and have therefore increased our carbon emissions since the baseline year of 2021. In addition, as our baseline was calculated for FY 2021, which was during Covid, we would expect to see increases in our emissions in the short term as businesses return to pre-pandemic operations. This impact is seen across several categories such as vehicle fuel usage, sta commuting as well as energy and waste would increase as sta transition back to the oce/sites. Whilst this was factored into our overall trajectory, this would account for signiﬁcant increases in the short term.

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Sustainability Report 202341Commercial31%Cars27%Small Vans42%Reducing Our Emissions: Fleet - Electric First With our ﬂeet representing over 90% of Scope 1 and 2 emissions, we have developed a new Fleet Policy – Electric First, to align with our ambitions to be operationally net zero by 2035. With recent acquisitions our ﬂeet has increased to c. 800 vehicles, this allows us the ability to reach strategic agreements with our ﬂeet suppliers to ensure we meet the challenge ahead in moving to EVs. Our initial focus will continue to change our company cars to electric. We have taken account of proposed changes in charging infrastructure and increased speed of charging as new technologies are developed. We would also envisage that as battery capacity improves, this will allow for increased vehicle range and therefore ensure that the move to EV is more viable.We are also looking to move our commercial ﬂeet to electric where we can identify suitable electric alternatives that will meet our operational needs, as it relates to payloads and annual distances covered. In 2022/3, the change to electric vehicles, has proved challenging with delivery times more than 6 months for electric vehicles. We are working closely with our ﬂeet partners to minimise the impact of this moving forward.FLEET BY VEHICLE TYPE • We use route planning software to provide optimal routes for our drivers to maximise eciency, ensuring shorter distances and avoiding trac black spots. GPS tracking on vehicles helps us optimise driving routes and deliveries, mitigating trac impacts to prevent idling on roads. • For new vehicles, we aim to switch 50% of our ﬂeet to electric vehicles by 2026 and 75% by 2028. We categorise our ﬂeet regarding vehicle types and emissions and analyse local infrastructure to ensure sucient charging points. Doing so enables us to move and reallocate vehicles across various contracts to bring more EVs into the business. • We have a robust vehicle maintenance regime in place that ensure all vehicles in our ﬂeet consume fuel eciently and therefore reduce our emissions. • We are retraining our drivers to ensure they are aware of the impact driving behaviour has on fuel eciency and the simple steps they can take to improve their carbon footprint. We monitor vehicle mileage and fuel consumption to identify trends and opportunities for communication/engagement on driving habits.

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Sustainability Report 202343Reducing Our EmissionsSta commute signiﬁcantly contributes to our emissions. We conduct an annual sta survey to understand how our colleagues travel to work so we can encourage greener travel options. To help reduce emissions from sta commute, we have continued our localism agenda, whereby we look to hire all new team members, if possible, within no more than 15km/10 miles from our sites. We also work with our existing colleagues to swap to a customer contract closer to home to minimise commuting/driving time and, in turn, reduce emissions. We have also instituted green travel initiatives which will assist our colleagues commute in a sustainable and more cost eective manner, including;BIKE TO WORK SCHEMEWe have joined the Bike to Work scheme. The Scheme allows employees to purchase a bike and associated equipment tax-free. Currently, just 3% of UK commuters travel by bicycle to work, according to the UK Department of Transport, one of the lowest ﬁgures in Europe. Entrants into the Scheme can apply to purchase a bike, which is paid back over 12 months. This can provide our colleagues with an eective saving of up to 42% (depending on their eective tax rate) on the cost of a new bicycle and equipment, all while helping them get ﬁt and cutting travel emissions.NATIONAL EXPRESS WEST MIDLANDS UKNational Express West Midlands, also operating under the West Midlands Bus brand, operates bus services in Birmingham, Dudley, Sandwell, Walsall, Wolverhampton, Solihull, and Coventry. Working in partnership, we have set up a dedicated website portal for all Bidvest Noonan sta where they can register and purchase discounted travel tickets. The goal is to encourage our colleagues to get out of cars and into public transport. For example, a colleague saves 300kg of CO per year by commuting 10km/6.2 miles (20km/12.4 miles round trip) by bus compared to a car.TAXSAVER COMMUTER TICKET SCHEME IRELANDIn Ireland, we introduced the Taxsaver Commuter Ticket Scheme, designed to help reduce the cost for our colleagues using public transport. The Scheme covers bus, rail and the Luas tram system; colleagues can purchase a ticket covering multiple operators (for example, an integrated ticket covering Luas and Dublin Bus services). All colleagues that use this scheme beneﬁt from savings of up to 30-50% on transport costs, which also helps to get cars o the road, cutting emissions.

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Sustainability Report 202345Reducing Our Emissions: Oces and FacilitiesWe are consistently looking to reduce our carbon emissions at our oce locations through various initiatives.Recently, we have switched to renewable energy for all our oces in Ireland which will reduce our emissions. This includes our Head Oce in Dublin, which represetss 80% of our emissions in Ireland. In properties not directly managed by us, we are working with our landlords to understand their commitment to green energy usage.Having a robust carbon emission plan will play a signiﬁcant role in our decision on whether we renew leases. We have also conducted an energy assessment audit of our main oce in Dublin and are investigating renewa-ble technologies, like Solar PV. We are working with our in-house energy management team to identify energy hotspots within our oce building and will work towards reducing gas consumption and other utilities such as water to cut emissions further.We are also moving away from hosting IT solutions in-house, using economies of scale through Software As A Service (SAAS) providers. Over the last 12 months, we carried out two major IT Infrastructural changes. The ﬁrst was in July 2022, when we migrated to Microsoft Azure Cloud to utilise infrastructure as a service, with the ﬁnal programme steps completed in May 2023. We have realised signiﬁcant energy savings per day through decom-missioning of on-premise infrastructure. Microsoft’s Carbon Savings dashboard demonstrates that our move to Azure led to a >90% reduction in our Carbon Emissions compared to our on-premise environment.In addition, a rebalancing of our entire IT estate took place once we had migrated to Azure. We were able to ensure that servers only had the required resources necessary for their function. Numerous servers were de-commissioned or merged into single servers reducing our emission by a further 36%.

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Sustainability Report 2023 46Helping Clients Reduce Energy Consumption: Adding ValueEnergy consumption, pricing as well as sustainability targets are at the forefront of our client’s agenda. To assist our clients, Bidvest Noonan, recently established a dedicated Energy Management Team to help them meet their sustainability targets and fully understand their energy consumption whilst ensuring they receive competitive pricing.We start by assisting our client requirements to fully understand their consumption through an energy audit. This allows us to identify potential energy saving initiatives with regards to lighting, solar, heat pumps, EV Charging and CHP (combined heat & power) solutions. Once an agreed strategy is formalised, we can agree a project plan with the initatives to be implemented, in addition we can negotiate energy contracts with the clients preferred service provider. This will ensure sustainability is top of the agenda through the change to renewable energy. In addition, we provide clients with the ability to procure their own supplier facilitated PPA (power purchase agreement), This also comes with the opportunity to procure naming rights for a small premium. To ensure continuous improvement and full visibility of consumption, we advise clients on the installation of energy monitoring technology to high consumption equipment which will allow us cut consumption and costs even further. On average to date, we have achieved in excess of 25% savings across both emissions and costs. We support clients in meeting their emissions targets and making the transition to more sustainable solutions easier.

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Sustainability Report 202347SMART FLOW SYSTEM: SAVING WATER IN OFFICES We have installed Smart Flow System, in all our oces in Republic of Ireland, this real-time water monitoring solution allows us to track water ﬂow using sophisticated algorithms throughout our property portfolio, which highlights areas of high usage such as our laundry and industrial teams. By fully understanding our consumption, we can concentrate on areas where we can have a signiﬁcant impact on minimising our emissions. We expect to see a 15% reduction in our water usage by implementing various initiatives across our properties. The system also prevents water wastage, reduces energy costs on heating water, and protects our assets against water damage. The system provides alerts when usage levels are outside agreed ranges and will notify users of any potential leaks. This allows our business to easily manage, control, and reduce water usage by providing shut-o solutions remotely. Within our Head Oce, we used >1800m3 for the FY 2022. The system generated 78 alerts and prompted us with various measures to reduce water consumption further. An area of improvement identiﬁed was within our bathrooms. Based on the data provided, we installed enhanced cistern devices allowing us to signiﬁcantly reduce water utlised, ensuring that the cistern was fully operational during operational hours. REDUCING WATER USAGE: MAKING GOOD EQUIPMENT CHOICESWith our Innovation and Technology Director, Peter Smyth working alongside our Environment pillar, we are also cutting water usage through the introduction of new innovative equipment. Over the last number of years, we have promoted the use of innovative and sustainable equipment. We have supplied more i-Mops than any other facilities management provider in Ireland owing to their rigorous sustainability credentials and the eciency they achieve. Compared to a traditional mop and bucket, the i-Mop cleans 70% faster than conventional wet mopping and up to 30% faster than traditional scrubber driers. More importantly, the i-Mop saves up to 75% more water than traditional mopping. The i-team has partnered with the Made Blue Foundation, which invests in water scheme projects in countries that suer from severe water scarcity. The water saved by using i-Mops through Bidvest Noonan contracts is invested in communitites who currently do not have access to safe drinking water. Through this initiative, we have donated over 100,000 litres of clean drinking water to developing countries via Made Blue.Minimising Our Blue Footprint: Reducing Water Consumption We look at other critical envionmental areas like water consumption and how to reduce our consumption. Below are highlights of our water reduction strategies.

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Sustainability Report 202349WATER RECYCLINGWithin our cleaning division, we use aconsiderable volume of water on ourcontracts. On our UCD contract, we haveimplemented Inaqua, the ﬁrst to be installedin Ireland. This technology allows dirty waterto be ﬁltered and reused in our equipment.It can recycle 150 litres of dirty water in 30minutes, which can then be used on thecontract. This saves >200,000 litres of waterper annum on the contract.We are also utilising equipment such as thetruck mounted Hydra Master. The systemreduces our impact on the planet by collecting all wastewater and returning it to a dedicated tank ﬁtted in thevehicle. This wastewater is then pre-ﬁltered to remove synthetic ﬁbre and other non-biodegradable materialsand allows it to be safely disposed of in a sanitary sewage system rather than into a storm drain.RAINWATER HARVESTING SYSTEMSA rainwater harvesting system enables any organisation to be partly/fully self-reliant depending on thebusiness’s operations concerning water consumption. We recently installed a system into our Swords Oceand are working with customers to identify where these systems can be implemented to reduce waterconsumption on their sites, e.g., for landscaping and external/industrial cleaning services.At our Swords Oce in Dublin, we wanted to reduce the dependence on the municipal water supply. TheSwords oce used >1800 m³ of water for the FY 2022. of which c.27% is utilised by industrial cleaning team.Having completed a survey of available sq. meter of the roof and in conjunction with average rainfall, it wasestimated that we could capture c.200,000 litres per year by installing a rainwater harvesting system, thisequates to a 40% reduction in water used by our industrial team.Based on this initiatives success, we are investigating implementing similar schemes across other ocelocations. Additionally, we have successfully implemented rainwater harvesting systems on clients sites tomaintain their roof gardens.Minimising Our Blue Footprint:Reducing Water Consumption

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Sustainability Report 2023 50REDUCING WATER USE IN SERVICE DELIVERYAs part of service delivery, we continually evaluate how we can reduce our water consumption. Within our transportation contracts we use a signiﬁcant volume of water to clean buses, trams and trains. On average, around 1,300 litres of water is used to wash a single bus. The following initiatives were implemented to reduce water use while washing buses, trains, and trams, which has reduced our water consumption signiﬁcantly.• Reducing the size of the nozzles on equipment used for washing transportation assets.• Reducing the pressure of water utilised to ensure optimal solution.• Use an enzyme-based vehicle wash agent that improves the quality of our recycled water.• Established a programme of washing to matches cleaning frequencies to the weather conditions, working with natural weather conditions to support our cleaning regime.

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Sustainability Report 202351Supporting Biodiversity: Improving Local HabitatsBiodiversity is an important strand of our Environment pillar, which is about maintaining and supporting natural habitats, ﬂora, and fauna. Our goal is to help create and maintain ecosystems to protect our planet. We will continue to developing our Biodiversity Strategy to support our contracts and provide our clients a toolkit to support their work on their sites and in our communities. Some highlights in 2022/3 are detailed.CREATING NATURAL HABITATS TO SUPPORT WILDLIFEOur landscaping teams have cultivated wildﬂower meadows in dierent client locations, ranging from pharmaceutical to retail, to return their open space to natural use while reducing maintenance costs. The introduction of wildﬂower meadows is one method of supporting biodiversity by attracting and encouraging dwindling populations of native pollinators, including butterﬂies, moths, and bees, helping to sustain insects that pollinate crops. This is particularly important in increasingly built-up environments. Wildﬂower meadows also create an attractive display throughout the year, with various colours, shapes, and smells. During the winter, wildﬂower seeds become an important food source for birds and small mammals. Recently, our landscaping team sowed a wildﬂower meadow on four acres at a client’s site in Ireland. They used a seed mixture containing dierent wildﬂowers typical of meadows that are native to Ireland. Pollination is one of the most important mechanisms in maintaining and promoting biodiversity. Pollinators and pollination are critical for food production and human livelihoods and directly link wild ecosystems with agricultural production systems. We continue to do our part to help preserve our local habitats.

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Sustainability Report 202353ROOF GARDENS, ALLOTMENTS AND URBAN BEEHIVES Bidvest Noonan has installed a number of Roof Gardens on clients sites to protect urban environments and oer a healthier working environment. Roof Gardens act as stormwater management systems that reduce urban ﬂooding, oer better insulation, and even increase the life expectancy of roofs with positive maintenance and care. We have also introduced beehives across several contracts in the UK and Ireland, which beneﬁt both the environment and corporate wellbeing. In addition to helping tackle the environmental threat of reducing bee populations, it has proven to beneﬁt employee wellbeing, mental health, and productivity. Other examples of our work include rooftop mini allotments, which we completed with Workman at one of their locations, as a joint project with another service provider. The allotments proved to be a huge hit, growing from 14 to 24 over the year and providing ways for the centre to connect with the local community. These growing spaces introduced biodiversity to a previously neglected space. Supporting Biodiversity: Improving Local HabitatsVOLUNTEERING FOR COMMUNITY BETTERMENT We have worked with one of our clients to volunteer for the community’s betterment of green spaces. This was done at Brixton Orchard, a public green space that now houses 35 fruit trees, edible hedges, and numerous herbs and vegetables. It has developed an underutilised space into a community area that has positively impacted the local environment. Over a dozen of our colleagues recently got stuck into labour-intensive tasks, including building a Victorian stumpery, cleaning and redecorating the main signage, designing and ﬁxing signage, and weeding across the site. SUSTAINABLE EQUIPMENT CHOICES TO SUPPORT BIODIVERSITY We continue to challenge conventions to support biodiversity, even regarding equipment options. On one of our technology sites, we introduced the ﬁrst fully solar-powered auto-mower, powered wholly by renewable electricity, producing low emissions in its usage. The auto-mower is set up to operate at a speciﬁc time/day and is powered by solar energy connected to its docking station. The lawnmower operates utilising a wire guidance system and maintains the lawn throughout the year. The mower is also controlled through a mobile app, making it easy and ecient to use.

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Sustainability Report 2023 54BIDVEST NOONAN AWARDSEvery year, Bidvest Noonan celebrates the success of the business by holding a country-speciﬁc Contract Awards Ceremony. These awards recognise the outstanding contribution made by our colleagues across various categories. Nominations for each category are made by colleagues, with the evaluation panel chaired by a country CEO. These awards have proved a huge success each year in recognising the achievements and outstanding commitment of our colleagues and their contracts. We came together in late 2022 for our Annual Awards. Our Landscaping team took away the ESG Excellence Award for the work they had completed on biodiversity across numerous client sites. Pollination is one of the most important mechanisms in the maintenance and promotion of biodiversity and is critical for food production and human livelihoods, directly linking wild ecosystems with agricultural production systems. We were delighted to acknowledge the great work they had achieved within this category.

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Sustainability Report 2023 56MarketplaceWe work closely with our supply chain partners to be an organisation that implements ethical purchasing policies, including driving the sustainability agenda and supporting local communities. We have several elements that support our Marketplace pillar, to ensure we deliver on our ethical, environmental ethos including;• Ensuring all policies regarding Sustainable Procurement, Modern Slavery, Ethical Supply Chain, and Anti-Bribery are in place, followed, and reported on;• Developing a culture to identify, design and introduce robust mechanisms for continuous engagement with suppliers and clients;• Ensuring sustainable procurement across all service lines and streamlining green products across all business units;• Validating our Supply Chain partners meet our ESG Standards concerning procurement and sustainability in line with our Supplier Risk Management Policy and commit to following our Code of Ethical Purchasing Policy; and• Work with small and local enterprises to support the communities where we operate, including VCSEs.Marketplace

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Sustainability Report 2023 58Policies to Support the Foundation for an Ethical Supply ChainWorking with our Governance, Risk and Compliance Team, Group Procurement at Bidvest Noonan have established a robust set of policies that ensure best practice in delivering on our ESG strategy, including;ETHICAL PURCHASING POLICY We strive to uphold the highest standards of ethical purchasing to support the reputation of Bidvest Noonan, our employees and our stakeholders. Our Policy is intended to promote safe and fair working conditions and the responsible management of environmental and social issues within our supply chain, like preventing modern slavery. We continually review the Policy to ensure that it is appropriate, so that we operate best in class practices.CODE OF ETHICAL PURCHASING This is our Code of Conduct for our supply chain partners, who sign up for our commitments. The policy includes supporting environmental protection, preventing modern slavery and human tracking, and operating with the highest business standards (e.g., bribery prevention). SUPPLIER RISK MANAGEMENT POLICYThe Policy sets out the risk management parameters applicable to sourcing arrangements within our company to pursue our strategic objectives in respect of ESG and broader business strategy. We ensure that each supplier’s risk proﬁle is identiﬁed, measured, managed, monitored and reported in line with this Policy.SUSTAINABLE PROCUREMENT POLICYAt Bidvest Noonan, we believe in having an inclusive procurement process that promotes equality and fairness. We are committed to developing mutually beneﬁcial relationships with diverse suppliers. We recognise that these groups are a vital part of the economy, increasing employment opportunities and contributing to the wellbeing of the communities we serve. The key goal of Bidvest Noonan’s Supplier Diversity Program is to provide opportunities to diverse suppliers that satisfy our procurement and contractual standards. Diverse suppliers that demonstrate the ability to add value, provide high-quality goods and services that are competitively priced, reliable, and aligned with out strategic business model will be included in our sourcing and procurement process.

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Sustainability Report 202359Enhancing the Diversity in Our Supply ChainBeneﬁcial business relationships with diverse suppliers that strengthen the communities in which we opperate. We will launch a Supplier Diversity Programme, following best practice from Bidvest Group, with a commitment to move 5% of our non-strategic spend to diverse suppliers. We are developing relationships with small, minority-owned, women-owned, disadvantaged/disabled, veteran-owned, and LGBTQ+ business enterprises. We want to provide opportunities to diverse suppliers that satisfy our procurement and contractual standards. This Policy, in line with our Credo, reﬂects Bidvest Noonan’s desire to create opportunities for diverse suppliers for their products and services.We have started this work by focusing on small and medium enterprises, recognising that they account for asigniﬁcant percentage of our supplier base, representing c. 95% of our supply chain, with 49% of our spend with SME partners.VOLUME OF SUPPLIERS BY SIZE Large 5%SMEs 95%To allow us understand how we work with our diverse supply chain, we have launched our new e-commerce platform, which will help us monitor diversity and broader ESG compliance, e.g., modern slavery audits and risk assessments. We will continue to review the system’s full capabilities and use it to support monitoring, management and supporting healthy relationships with our supply base. Part of our work in supporting a diverse supply chain is working with Voluntary, Community and Social Enterprises focused on putting their proﬁts back into helping communities and continuing their good work. We continue to look at how we will support this.We support our communities. 49% of our spend is with SMEs.

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Sustainability Report 2023 60Working with our Supply Chain Partners to Reduce EmissionsIn line with our Sustainable Procurement Policy, we are undertaking several activities with our supplier partners to reduce carbon emissions and improve broader ESG outcomes. SUSTAINABLE EQUIPMENTWe follow responsible sourcing principles to help in equipment selection by our Group Procurement Team. Lifecycle and Environmental Impact Assessments are used to support the introduction of sustainable material and equipment choices across our business. We also challenge convention to use technology to reduce our emission impact. Our Technology and Innovation Director, Peter Smyth, works closely with our Group Procurement Team as part of our EDGE Innovation Community to drive improved equipment choices with higher sustainability criteria. He also works directly with our supplier partners to ﬁnd sustainable equipment options that improve service eciency, creating a win-win approach.One example of this is our Cobotic Autonomous Cleaning Machines, which not only improves service eciency (e.g., reducing cleaning hours, thus saving energy, water and emissions) but also have high sustainability credentials. The LeoScrub, one of our Cobotic models, uses 80% less water than standard scrubber machines. Once the route map is agreed, the machine cleans to ensure the most ecient path; the LeoScrub (like most cobiotics) can operate in darkness, saving energy. The Leoscrub is also manufactured to ensure it oers a fully circular economy with the units being recyclable.

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Sustainability Report 202361DYNAMIC CLEANING: SENSOR TECHNOLOGYBidvest Noonan’s Dynamic Cleaning solution provides building activity insight through real-time sensor data, enabling us to design more sustainable service solutions. Using data from sensor technologies and a powerful web portal dashboard, the system eliminates ineciencies, creates cost savings and improves quality by matching cleaning resources to areas of activity. By aligning operative deployment, we reduce energy consumption and emissions. This is achieved through; • Reductions in carbon emissions as fewer operatives are travelling to work;• Less cleaning materials such as plastics and cardboard packaging required; and • Less water and electricity usage as cleaning machines are used for less time.On average, we see a c. 10% reduction in cleaning/janitorial hours through dynamic cleaning, which can directly reduce the environmental impact of the cleaning process by around 10% for our customers. The sensors also provide data concerning heat, light and humidity. We are using our dashboard portal to help customers identify unoccupied rooms that are often heated for long periods but not in use, improving emissions reduction opportunities. Ideally, an ecient building would have a temperature range of 18-22 degrees in occupied rooms during the day and ideally less than 18 degrees out of hours or if rooms are unoccupied continuously. We use the system to provide reports to our customers to highlight rooms being consistently heated unnecessarily. This information enables clients to adjust their Building Management System to change temperature settings, reducing electricity usage and carbon emissions. Similarly, the system can provide alerts when lights are left on out of hours or when a room is not occupied, further supporting emission reduction.Utilising Sensor Technlogy to Reduce our Emissions and Create More Sustainable Solutions“We are very proud of the eciency and sustainability improvements we have been able to achieve for our customers using data from our sensors”Peter Smyth, Innovation and Technology Director

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Sustainability Report 2023 62Working with the Supply Chain to Reduce our EmissionsMoving to super concentrated chemicals and chemical free cleaning to reduce our carbon emissions.IMPROVING SUSTAINABILITY CREDENTIALS OF OUR CLEANING PRODUCTSWe work with material and chemical supplier partners who are ISO:14001-accredited and an environmentally conscious business, like Bidvest Noonan. Many of them have created ‘product gradings’ designed to help our Group Procurement Team make more informed decisions on their product choices, supporting ‘green’ decision-making and opening up discussions around sustainability in the cleaning and hygiene industry.Together, we have a comprehensive set of criteria across product categories, covering Chemicals, Paper, Bags and Equipment. Our Group Procurement Team uses these criteria to objectively assess the sustainability of our cleaning products against one another and fall into three categories. We are focused on moving all of our products to the gold and silver standards, as these have reduced environmental impacts. Through our monthly and quarterly supplier meetings, we have worked to select and improve the sustainability of our product choices. One example of this has been moving from ready-to-use chemicals to super-concentrated ones. This has cut emissions signiﬁcantly through reduced deliveries by up to 50% and waste associated with these products.We have also introduced new PVA sachet ranges, providing the exact dose of product required, thus reducing chemical risks. It also reduced single use plastic as the system uses re-useable bottles. Better product choices have assisted us in reducing emissions by 40%+ from deliveries with our suppliers since 2019.

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Sustainability Report 202363CHEMICAL FREE CLEANINGBidvest Noonan use lifecycle assessments to ﬁnd products that use fewer resources in the creation and less energy in their production, including chemical consumption, but which also reduce pollution, microplastics (e.g., from being contained in plastic packaging), and risks of euence into our waterways. This process has led to introducing a range of chemical-free cleaning solutions we are using with customers.An example of these products is Aquasmart, a chemical-free cleaning that produces ordinary aqueous ozone to infuse into cold tap water to create safe aqueous ozone. It is fully sustainable, natural cleaner and sanitiser, and is completely harmless to humans and animals. It is as powerful than bleach and will oxidise immediately upon contact. AquaSmart units that generate the O3 water eliminate the need to buy a range of cleaning chemicals, and the units require no replacement cartridges. The key beneﬁts are a 90% reduction in water used, 83% reduction in plastic waste,76% reduction in general cleaning chemicals, and 72% reduction in cardboard packaging waste. Tersano is another green chemical-free solution that provides users with a cleaning agent wherein the solution remains active for up to six days and eliminates multiple cleaning chemicals. One cartridge can produce up to 11,000 spray bottles and kills up 99.999% of germs. Through the use of this technology c132,000 litres of chemically contaminated water has been removed from the environment by Bidvest Noonan via Tersano so far. We continue to embrace and promote chemical-free cleaning to prevent broader impacts on our ecosystems. Reducing our Dependency on Chemicals REDUCING WASTE AND EMBRACING CIRCULAR ECONOMY SOLUTIONSImproving Product Ranges Group Procurement conducts ongoing analysis across our business to oer better, more sustainable consumable and product choices. One of these exercises is in relation to soap. A recent review identiﬁed that changing from normal liquid to foam soap will help reduce usage volumes and waste. By standardising hand cleaning solution products to foam soaps, we will use 20% less soap per wash, increasing the volume of handwashes per bottle. This will ultimately result in reduced delivery frequency for soap as the volume of product needed will reduce.All products chosen for our new oering will also have passed the GreenList ™ science-based four-step evaluation process, protecting human health and reducing environmental impacts.In addition, foam soap dispensers are manufactured using post-consumer recycled plastic collected on land within 50 Km of the ocean in partnership with Plastic Bank. This helps to reduce ongoing waste and supports the circular economy.

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Sustainability Report 202365Reducing our Environmental ImpactREDUCING SINGLE USE PLASTICWe are reducing Single Use Plastic (SUP) from our business. In November 2022, we launched our initiative to remove ready-to-use chemicals. Plastic pollution has become one of the most important environmental concerns. Single-use plastics account for 40% of the plastic produced yearly and can persist in the environment for hundreds of years. That is why we have decided to remove single-use plastics from our chemical range. Reducing our use of premixed, ready-to-use cleaning chemicals is a key initiative to achieve this. We continue to work closely with our supplier partners to achieve this ambition. We estimate this change will enable us to remove 95% of our plastic chemical containers annually representing c.80,000 single-use plastic bottles. We continue working with our supply chain and carrying out rolling risk assessments/audits across our contract to ensure this initiative is adhered to.SUPPLIER PARTNERSHIPS TO REDUCE WASTE: ANCOVE As part of our Innovation Team’s work, Ancove have established a partnership with Envirogreen in Ireland. We oer waste auditing solutions, plastic/cardboard compactors, and bioprocessing food solutions, including rebate and income generation options. As new initiatives are identiﬁed, a pilot project is agreed with potential clients who can beneﬁt from this. This partnership is helping clients save up to 60% through onsite recycling solutions whilst oering rebate and income generation options. It oers environmental beneﬁts like reduced mixed waste tonnage and supporting the circular economy by recycling cardboard and plastic.Regarding bioprocessing solutions, these are aerobic digesters that accelerate natural decomposition processes, producing only heat, water and carbon dioxide. Digesters use naturally occurring bacteria to break down waste; most can process upwards of 400kg of food waste in 24hours. Organic matter is aerated during decomposition, with material inside the machine decreasing as water and carbon dioxide are discharged.Food waste can be transformed into a stabilised, low-odour substrate with up to 80% less volume in just 24 hours. The processed material is discharged at a high level so that it may drop directly into an adjoining bin. The digestate can be used as a fuel to supplement a biomass unit, as soil enrichment, or sent to anaerobic digestion supporting the circular economy.

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Sustainability Report 202367Supplier Partners Supporting Community and CharityWe also work with our supplier partners to give more back, managing our recyling of IT Equipment allows us to support our zero waste commitment and give back to communities.Working with our partner, Softcat, we have a deﬁned process surrounding procuring and reclaiming IT assets to reduce our electrical waste while giving back through our supply chain. All assets (Laptops, Tablets, Phones) are procured, imaged, and delivered by our dedicated IT partner Softcat. All returning Assets (leavers & damages) are collected by Softcat and returned to their imaging centre for assessment.Any asset found to be in good working order is cleaned, and a full refurbishment takes place. These are re-allocated back into the business. The utilisation of refurbished stock is prioritised over procuring new items to fulﬁll orders.Any asset found to be not ﬁt for use has all its data wiped and is then sold on our behalf by Softcat to their WEEE partners. The proceeds are given to our Bidvest Noonan ESG Board for donation to a charity of our choice. In recent months, surplus laptops were donated to CrossCare in Dublin as part of our ESG programmes under the ‘Community’ pillar.

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Sustainability Report 2023 70GovernanceReporting on the Progress of Sunrise: ESG PerformanceIn 2022, our Executive Team, led by Group CEO, Declan Doyle as Executive Sponsor, set up our ESG Boards, which oversees the implementation of Sunrise, our ESG Strategy. Led by our ESG Chair, in each country, they, with the Board, are responsible for implementing policies, procedures, and initiatives across the Group to ensure our commitments are achieved in line with our 5-year ESG Roadmap. Updates on progress have been and will continue to be provided to the Executives Boards every quarter, showing the progress of our sustainability programs.The ESG Board consists of senior representatives from all our Business Units and sectors, ensuring input and veriﬁcation whilst garnering diverse input from our colleagues. It also assures that the Group commitment and strategy cascade to all levels and that sustainability is a guiding principle in every business decision whilst empowering our team members.Our dedicated Contract Leads are responsible for sustainability performance and reporting on their accounts. They are supported by their Director of Operations and Bidvest Noonan ESG Board, ensuring that our fundamental principles are reﬂected in each contracts decisions and priorities, creating mutual alignment and better outcomes.

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Sustainability Report 202371Broader Governance & ComplianceTo assure compliance with our Sustainability Strategy and broader governance, we have a strong Risk and Compliance Team, who have developed our compliance regime to ensure adherence to our policies.We have a range of policies that support this, including but not limited to;• Code of Ethics • Anti-slavery, Human Tracking, Forced & Bonded Labour• Conﬂicts of Interest Policy• Charitable Donation Policy• Competition Policy• Anti-bribery Policy• Whistleblowing Policy• Risk and Compliance Framework This list is by no means exhaustive. Full details of all policies are accessible to our colleagues on our internal

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Sustainability Report 2023 72Whistleblowing Policy A key element of our commit-ment to improving governance is ensuring transparency for our colleagues and clients to report any concerns, knowing that we take these seriously and follow through on actions. We ensure that our business is conducted with honesty, transparency, and integrity. We expect all individuals to maintain high standards and provide training to our colleagues. However, in recognition that we, like all organisations, occasionally face the risk of adverse events, we have established robust whistleblowing procedures and revised our Whistleblowing Policy. Our policy and processes help us maintain a culture of openness and accountability to prevent such situations and address them when they do occur. Our revised Whistleblowing Policy encourages colleagues, clients, and suppliers to report suspected wrongdoing as soon as possible, knowing that their concerns will be taken seriously and investigated and their conﬁdentiality will be respected and protected. We provide them guidance on how to raise concerns and reassure colleagues they can raise genuine issues without fear of reprisals, even if they turn out to be mistaken.We have established a new free phone Hotline, which is monitored independently by Deloitte as a third party, ensuring a robust approach to governance. This 24/7 Hotline is our Bidvest Tip Os Channel, where when a question or concern arises, the individual is encouraged to seek guidance on the right course of action. The Tip-o Line is an anonymous independent channel for anyone to report concerns. All reports are conﬁdential and reported to our CFO, who will appoint an appropriate person to investigate and report back. The reported incidents volume is also included in our quarterly Governance Report to our Executive Board. Details on our Whistleblowing Policy and procedure are detailed on our website.Through this facility, we are taking business ethics to the next level, ensuring that everything we do operates in line with best practice. Our Governance and Compliance Team continue to support ongoing reviews of our policies and processes to facilitate improvements in our governance model.

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Sustainability Report 202373Accreditations Supporting Our ESG Strategy Bidvest Noonan’s ESG Strategy and monitoring thereof applies to all divisions and business units. Further strengthening our ESG Strategy are our broader business accreditations and certiﬁcations, which supports the role of compliance and governance. These include;QUALITY• ISO 9001:2015 - Quality Management Systems -All Regions, All DivisionsSAFETY• ISO 45001:2018 - Occupational Health & Safety Management - All Regions, All Divisions• Business Continuity• ISO 22301:2019 - Business Continuity Management Systems - All Regions, All DivisionsINFORMATION MANAGEMENT• ISO 27001:2013 -Information Security Management Systems - All Regions, All Divisions• Cyber Essentials Plus - All Regions, All Divisions• ELogbooks - Accredited User Scheme - All Regions, All DivisionsSUSTAINABILITY• Business In the Community Ireland• Business in the Community - United Kingdom• CDP Accredited • ConstructionLine – Social Value Certiﬁcation • ISO 14001:2015 - Environmental Management Systems • Ecovadis EQUALITY, DIVERSITY & INCLUSION• Diversity Mark (Bronze) - All Regions, All Divisions• Disability Conﬁdent (Level 1) - United KingdomCOMPLIANCE• ConstructionLine Gold – All Regions, All DivisionsCLEANING• British Institute of Cleaning Science (BISCs) - All Regions, All Divisions• British Institute of Cleaning Science Accredited Training Provider - All Regions, All DivisionsSECURITY • Irish Security Industry Association - Ireland • Security Industry Authority – United Kingdom• PSA 28: 2013 & PSA 39: 2014 - Door Supervision and Security Guarding & Event Security - Ireland, Security• PSA 74:2019 - Electronic Security - Ireland, Security• Qualsec Gold - Irish Security Industry Association’s (ISIA) Quality Standard - Ireland, Security• IS EN 50132-1:2009 - CCTV Systems - Ireland, Security• IS EN 50131-1:2006 - Intruder Alarms - Ireland, Security• NSI Guarding Gold - Security Guarding Northern Ireland - Ireland, Security• NSI Gold NACOSS - CCTV & Intruder Alarm Installation Northern Ireland - Ireland, Security HARD SERVICES IRELAND ONLY• F-Gas Registered• Highwire Safety Independent Assessment Programme• Register of Gas Installers Ireland

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Sustainability Report 2023 74Recognition for Our Work with the Supply Chain: CDP AccreditedIn 2023, we were recognised by CDP for the actions we have taken in reducing our emissions and our engagement with suppliers in the ﬁght against climate change. CDP is a global environmental disclosure system that measures and manages how businesses engage with their suppliers, recognising best practices to reduce supply chain emissions. Our business has been awarded an A grade in Supplier Engagement, an A- in Scope 3 Emissions, and an overall grade of B, surpassing the global average rating of C. “Sustainable practices are no longer a choice, they are a necessity. We’re proud to have achieved CDP accreditation and will continue to lead the way in creating a more sustainable future”Keerthana Sreenivasanon our CDP Supplier Engagement accreditation

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Sustainability Report 2023 76Working Towards a Better Future for AllWhilst this report highlights the hard work that we are carrying out, we understand that we still have work to do and that our ESG journey has only just begun. We will continue to improve and review what works well, where change is required, and how we will create a sustainable future. Our ESG Board will continue establishing new ESG KPIs aligning with UN SDG’s, and we will roll these out across our business. We will prepare our ESG Roadmap so that we have a clear pathway to achieving our vision and maintaining momentum.Lastly, we wish to thank all our colleagues, customers, and partners with whom we work who have made our achievements to date possible; together, we will continue our journey towards a better future for all of us, helping create the sustainable future we all envisage, making the world a better place for everyone.

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