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PG 1 RESOURCES ICON KEY YOUR ACCOUNT FORM YOUR DASHBOARD GUIDE YOUR AVAILABILITY SETTINGS AVAILABLE CASUAL CARE REQUESTS SIGNUP AVAILABLE SUB SITTER REQUESTS ADDITIONAL RESOURCE OPEN CONSISTENT CARE REQUESTS PRIVATE PROFILE SETTINGS CONTACT US PUBLIC PROFILE SETTINGS CONTACT OUR TEAM GENERAL ACCOUNT SETTINGS AFTER HOURS SUPPORT ACCOUNT STATUS FORM INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER ------ INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER ------ INSERT BUTTON HERE - LONGER ------ INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER -------------------- INSERT BUTTON HERE - LONGER --------------------
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ON THE JOB COMMUNICATION:Per our Terms and Conditions: Communication between Members & Providers is prohibitedoutside of a scheduled and confirmed job. This policy respects each user's privacy & time.When the sitter is scheduled, Members & Sitters are able to communicatefreely and frequently, during the confirmed appointment timeframe.MEMBER & SITTER COMMUNICATION:FOR SITTERS:Sitters are not permitted to respond to Membercommunication, OUTSIDE of a confirmed job. Sittersforward any and all communication received, to ouroffice for assistance, via text message and/or email.FOR MEMBERS:Sitter phone numbers will be accessible to members onehour before the appointment starts. Families can use thistime to send welcome texts, provide parking instructions,or inform sitters of delays. Changing the date and time of a confirmed job by callingthe sitter is prohibited and must instead be cancelledthrough the member account.FOR ALL USERS: Users who violate this policy jeopardize our business anddisrupt our logistics and will be removed from the platform.Page 3
PHONE POLICIESWHY THIS MATTERS28%PERSONAL USEPersonal phone use is for emergencies only. Keep your phone on silent or vibrate mode to avoiddistractions while babysitting. Immediate calls are expected only in urgent situations.ENTERTAINMENT USEStreaming music, watching videos, or using social media is not allowed unless it directly engages thechildren (e.g., kid-friendly songs, educational content) and is pre-approved by the parents. Phonesshould only be used discreetly when children are safe and supervised (e.g., during nap time).PHONE ACCESSIBILITYPhones must always be accessible and charged; sitters should respond to parents within 25minutes of receiving a message or call.COMMUNICATION WITH PARENTSMaintain professional and respectful communication with parents. If an issue requires immediateattention, call or text the parent directly.CONFIDENTIALITY & PRIVACYSitters must not take photos, videos, or share any personal details about the children, family, orhome without explicit parental consent. This includes social media and all digital platforms.DISCIPLINARY ACTIONSFailure to follow phone policies may result in corrective action, including removal from appointmentsor suspension from the platform. We expect sitters to prioritize professionalism and focus fully onthe children in their care.CHILDREN AREMORE LIKELY TO BE INJURED WHENCAREGIVERS ARE DISTRACTED.3XOF CHILD INJURY ACCIDENTSINVOLVE DISTRACTED CAREGIVERS.SmartSitter is committedto providing exceptional,focused care for thechildren we look after.Page 2
Shift Times & PaymentFRIDAYS8am-4pm4pm-10pm$30$25SATURDAYS8am-4pm4pm-10pm$30$25SUNDAYS8am-4pm$30MONDAYS8am-4pm$30YOUR ROLE AS AN ON CALL SITTERWe heavily rely on on-call sitters for our busiest times.Please understand that your responsibility and quickresponse directly impact our ability to serve familieseffectively. Your role is crucial, and we appreciate yourcommitment! Thank you for being a dedicated memberof our team! Reliability ReminderDay Shift (8 AM - 4 PM): You are on call during these hours but arenot required to stay past 4 PM.Evening Shift (4 PM - 10 PM): You are on call during these hours. Ifnot contacted by 8 PM, you are likely free for the evening.Wiggle Room: Evening shifts may extend beyond 10 PM if anappointment requires additional time.Shift ExpectationsSign up for on-call shifts via the Pending Page.Double-check your availability before committing, as sub-requestsare not permitted for on-call shifts.How to Sign Up for On-Call ShiftsFridays: 8 AM - 4 PM ($30), 4 PM - 10 PM ($25)Saturdays: 8 AM - 4 PM ($30), 4 PM - 10 PM ($25)Sundays: 8 AM - 4 PM ($30)Mondays: AM - 4 PM ($30)*Please note: If you are covering an on call shift in exchange for extrasub requests, the holding payment from our office is skipped. On-Call Shift Times & PaymentYou may be dispatched anywhere in our service area or extendedservice area. Standard travel fees apply.You may care for sick children (non-contagious). Review our sickpolicy. Standard sick pay applies.Driving may be required. Standard mileage reimbursement applies.Assignments vary in number of children and ages—sitters must becomfortable handling all scenarios.What to Expect as an On-Call SitterOn-call sitters must be available during the entire shift. You must beresponsive to texts and calls immediately. Keep your phone on andnearby!Personal scheduling conflicts do not excuse unavailability once youhave committed to an on-call shift.Failure to fulfill an on-call shift may result in termination of yourSmartSitter account.No-Show & Availability PolicyAt the start of your shift, text the office to confirm availability andreceive payment. Our team will give you an update on the plan foryour shift!Example: "Hi, I am on-call this morning and am ready to go! MyPayPal username is @username. Thanks!"If dispatched to an appointment, the family will pay you as usual.Check-In & Payment ProcessPage 1Copyright © 2024 Powered by SmartSitter, All rights reserved.On-call sitters play a crucial role in supporting TheSmartSitter Team during peak hours, emergencies,and last-minute appointment requests. Youravailability and reliability directly impact our familiesand overall operations. The Importance of Reliability
Sitter Resources: Resource & FAQ Request send STLSITTER +FAQs
Welcome to our newest addition to the Sitter Resources! We will be adding any and all questions that are sent our way on regular basis, so you can get your answer even faster, and in the moment. Be sure to utilize our FAQ request form below if you'd like a specific subject or topic added.
STLSITTER + TAXES: HOW IT WORKSSitter Tax Information: While our team sets the rates sitters are owed, and the policies surrounding payment processes, we do not provide any tax forms for providers due to your Independent Contractor status.
For payments received, providers are asked to keep their own records, as we are not directly included in the provider payment processes. If you have filled out any forms throughout the year for a family or corporate client, they may contact you, or send you something regarding this - which is completely normal!If you need any additional information, please let us know and we will see what we can do to help!
Please note: We do recommend reaching out to a tax professional if you need assistance on how to specifically file your tax income return.
Additional Resources:
STL Sitter Provider Activation & Legal Agreements: https://www.stlsitter.com/provider-legal-agreementMeals Needed?Select which meals are needed today, and include whatfood should be provided. Breakfast | Mealtime: Lunch | Mealtime: Dinner | Mealtime:Snacks? Yes No | If yes...Food Allergies & Other Info:Bath Time:Bath Time Routine:Nap Time: AM PMBedtime: AM PMSleep Routine & Other Info:Parents' Names:Phone #Phone #Emergency Contact:Emergency Contact Phone #How to Use Our TV:WiFi Network:Wifi Password:Screen Time Limit?Other Expectations:FAMILYFACTSHEETFOOD + DRINKSWHERE we'll be:WHEN we'll be home:BATH + BEDTIMEToday's SmartSitter is ...SCREENTIME ONCE THE KIDS GO TO BEDWELCOME TO OUR HOME!Today's Schedule & Expectations:Suggested Activities, Tips, & Tricks:Page 5