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StaySafe StayClean Cleanliness Hygiene Assessment Certification Program Preparing hospitality for the new normal l StaySafe Hospitality LTD Company No 11372155 Kemp House 160 City Road London EC1V 2NX info staysafehospitality com www staysafehospitality com

StaySafe Hospitality StaySafe StayClean Cleanliness Hygiene and Physical Distancing Whilst always on most hotels agenda cleanliness has become one of the most important factors in the road to recovery for encouraging guests to return to hotels Our intention whilst developing these enhanced Infection Prevention Control standards was to provide much more than your basic cleanliness and hygiene audit tool We have reviewed each stage of the life cycle of the guest and employee journey considered common touch points typical areas where social distancing may present challenges and opportunities for infection and germ spread The assessment is another step in the right direction to raise domestic and global confidence of a hotels hygiene cleanliness standards Our StaySafe stamp placed prominently at a hotel will provide guests and visitors a peace of mind The ultimate aim of this assessment certification program is to help businesses in the hospitality sector enhance their cleaning and hygiene standards and be independently verified therefore being in a position to demonstrate to the public and other businesses that the hotel is clean and safe Developing the criteria we reviewed international guidance and frameworks from Centers for Disease Control CDC Health Safety Executive UK American Hotel Lodging Association AHLA Public Health England and the World Health Organization WHO This self assessment and certification program is intended to compliment any hospitality businesses existing health safety and food hygiene initiatives StaySafe Hospitality LTD Company No 11372155 Kemp House 160 City Road London EC1V 2NX info staysafehospitality com www staysafehospitality com

StaySafe StayClean Cleanliness Hygiene Assessment Certification Framework Criteria Below is a table to outline our framework and key criteria that is included within our StaySafe Cleanliness Hygiene Assessment and Certification Program Categories Sub Categories Criteria Organization Management Commitment Management demonstrate their commitment to the enhanced procedures to protect guests colleagues and visitors from spread of infection A nominated member of the management team has overall responsibility for overseeing the enhanced cleaning hygiene protocols their implementation and overall performance Where local authorities have recommended a restriction on occupancy levels these are implemented by management and not exceeded Policies Procedures Enhanced Operating Protocols Enhanced Operating Protocols are implemented for the following o Social Physical Distancing Employees Guests Visitors o Enhanced cleaning sanitization procedures o Cleaning Products Supplies o Health Screening guests employees o Contactless Payments o Use of Hotel Vehicles o Laundry EOP o First Aid CPR provision o Incident Reporting Suspected cases of COVID o Training Cleanliness Hygiene Hand Wash Sanitization PPE Communications Information Guest Communications Guest directory provide specific COVID 19 info section and include o How to recognize symptoms o What to do if suspected symptoms o How to report Provide newsletters in room information to guests advising of new enhanced measures to protect them and prevent the spread of COVID 19 Employee Communications All current coronavirus policies communicated to employees and verification of understanding achieved StaySafe Hospitality LTD Company No 11372155 Kemp House 160 City Road London EC1V 2NX info staysafehospitality com www staysafehospitality com

Categories Sub Categories Criteria Safety Signage Signage is located throughout the hotel to remind employees and guests on social distancing hand hygiene sanitizing whilst maintaining the aesthetics and feel of the hotel Ensure signages notices are placed at regular intervals with high visibility and clear instructions Core Principles Framework Social Distancing Infection Prevention Control social distancing enhanced cleaning products supplies use employee safety training Social Distancing is an international recommendation to prevent the spread of COVID 19 However these restrictions and recommendations may not be long term often dependent on the response and sentiment of the guest and the travel industry Our assessments enables the Social Distancing element to be filtered in future Social distancing arrangements in place to keep travel parties guests employees and other visitors at least 6 feet 2 metres apart o Guest Check in check out o Concierge Desk o Restaurants o Buffet service o Bars o Meeting Rooms Events o Elevators Lifts o Escalators o Gym o Beach o Pool Jacuzzi Spa o Heart of House o Kitchen o Shops outlets Bare Hand Contact Hand shaking with customers and colleagues discouraged Single use gloves are available and accessible to colleagues Single use gloves observed in use properly Enhanced Cleaning Products Supplies Cleaning Products An EPA r British Standard or CE registered disinfectant with a coronavirus claim other than bleach is available Note Link to CDC EPA approved cleaning products https www epa gov pesticide registration list n disinfectants use against sarscov 2 A Stabilsed Aqueous Ozone used to clean surfaces EPA Site registered and BS registered Cleaning products are a suitable grade to kill the virus and are approved by local authorities company Cleaning products are stored correctly as per the safety data sheets manufacturers manuals Personal Protective Equipment is provided for use with cleaning products as per the guidance

Categories Sub Categories Criteria Ensuring sufficient soap water and hand drying facilities Sanitizing Stations Disinfecting Wipes Sanitization Disinfecting Wipes Hand sanitizer stations or provided at the following guest locations o Hotel entrances o Near front desk reception areas o Elevator banks lift lobbies o Fitness spaces o Meeting spaces o Restaurant Bars Caf lounges Hand sanitizer stations provided at the following heart of house employee locations o Employee entrances o Offices o Kitchens o Employee cafeteria restaurant o Locker changing rooms o Baggage security screening locations o Goods delivery area All hand sanitizer stations have sufficient supply of sanitizer gel Disinfecting wipes with a 60 alcohol base as minimum provided in guest locations o Hotel entrances Concierge Desk o Near front desk reception areas o Baggage security screening locations o Guest Rooms o Fitness spaces o Meeting spaces Frequent checking the supply of hand sanitization gels and disinfection wipes is implemented Records of checks of supply of sanitization gels and wipes is maintained Enhanced Cleaning and Testing Protocols Enhanced Operating Protocols Hotel Cleaning Testing Surfaces and equipment properly cleaned and sanitized Guest Room common contact touch points e g door handles key cards light switches remotes phones showers taps toilet flush systems thermostats Carry out random swab tests on common touch points for guests and employee areas Escalation process in place when a positive swab test is reached Maintain record of all random swab tests carried out and results Heart of house areas where employees contractors etc attend and work System in place to demonstrate guest room has been cleaned disinfected sanitized Communal areas such as gyms restaurants lounges cafes bars lift call buttons and lift control buttons

Categories Sub Categories Criteria Enhanced Technologies and Equipment Optional Electrostatic sprayers are used with hospital grade disinfectant to sanitize surfaces in guest rooms gyms lobbies and all public areas of the hotel Note Electrostatic spraying technology uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention CDC and World Health Organization WHO to treat known pathogens The sprayers rapidly clean and disinfect entire areas and can be used in a hotel setting to clean and disinfect guest rooms lobbies gyms and other public areas Employee Training Education Awareness UV Light Wand technology used for sanitizing keys devices and common touch surfaces COVID 19 Suspect Cases Response All colleagues have been trained on the new enhanced operating protocols within their areas of responsibility All employees are educated on how to recognize the signs and symptoms of COVID 19 Employees are trained on how to report suspected cases of COVID 19 Social Distance Training All employees trained on social distancing requirements at work and why Where social distancing is not possible then time restrictions and PPE should be provided and they must be trained on how to use the PPE correctly PPE Training Employees are trained how to wear the required PPE and how to dispose of the PPE safely Employees are trained in the limitations of the PPE and understand other control measures should be considered Hand Hygiene Employees are trained in good hand hygiene practices o Hand Washing with soap and water for a minimum of 20 seconds or use sanitizer when hand wash facilities not available Using restroom sneezing touching face cleaning smoking eating drinking touching guest items ID Cards etc breaks and rests on arrival at work after your shift ad hock occasions o Not to touch mouth eyes or nose Training includes the No Bare Hand contact policy no hand shaking gestures Employee Health Safety Welfare Welfare Facilities Each department workplace is arranged in such a way that when social distancing is required this is achieved and employees can maintain 6 feet 2 metres distance Hand washing sinks are accessible usable and only used for handwashing Hand washing sinks are clean Soap and single use paper towels or high velocity hand drying device available at all handwashing sinks Hand washing reminder signs at all sinks

Categories Sub Categories Criteria Where no hand wash facilities are available sanitizing hand gel is provided with a minimum of 60 alcohol based Stock Provision of PPE Locations throughout heart of house for disposal of PPE gloves masks Ensure PPE is provided as per local authority company guidelines as a minimum Disposable PPE waste bins provided in heart of house Personal Health Screening Questionnaire Daily temperature checks carried out at the start of the shift to identify those with a fever Record results of daily temperature checks Employee Health Screening symptomatic reported for work reported COVID 19 possible exposure A personal health surveillance questionnaire is completed by every employee before returning to work from a period of absence holiday sick hospital visits etc The personal health surveillance questionnaire is completed monthly by all employees Employee Lockers Changing Facilities No shared employee lockers Wipes provided for employees to clean lockers before and after use If locker inspections required sanitization wipes must be used Changing rooms locker rooms to ensure social distancing by restricting numbers usage at one time Guest Infection Prevention Control Guest Journey Arrival at Hotel Dedicated separate doors for hotel entry and exit where possible to support social distancing An adequate supply of hand sanitizer or disinfectant wipes for guests use at the entrance of the hotel Clearly visible signage outlining the social distancing rules at the property during COVID 19 Concierge Guest Luggage Services Where a concierge service is provided to deliver guests luggage the concierge must wear gloves and maintain social distancing The concierge does not enter the guest room while social distancing rules are in place therefore luggage is delivered to the guest room door Concierge to wipe all handles of guest luggage with disinfectant wipes COVID 19 Health Screening Mandatory temperature screening and checks carried out on guests entering the hotel including contractors and visitors Guests complete a Personal Health Screening questionnaires upon check in to confirm they are not displaying symptoms or have not recent contact traceability with someone confirmed with COVID 19 Reception Check in Check out

Categories Sub Categories Criteria Maintain a 6 foot 2 metre distance from front office check in colleagues to the guests either natural distance or provide screen if not possible Receptionist Front Offices Teams wearing face masks and gloves if recommended by local authority government or company standards Demarcation and signs floor stickers etc to promote physical distancing of 6 feet 2 metres per travel party One way check in system for guests to enhance social distancing during the arrival process Contactless check in process Card payments preferred over cash payments Provide sanitized pens individual use only Remote check out process option is provided All hand contact points must be cleaned daily with either Stabilised Aqueous Ozone SAO or a suitable disinfectant spray or disposable disinfectant wipe Lobby Area Furniture in reception lobby areas is arranged to maintain social distancing of guests Hand sanitizing station is located in the lobby Elevators Social distancing arrangements implemented for use of elevators with revised occupancy level rules determined and signed to ensure social distancing in the elevator Typically no more than 30 occupancy Sanitizer wipes available at the elevator banks lift lobbies Elevator control buttons wiped every hour with disinfectant wipe internal external lift controls Elevators routinely cleaned 4 times daily Guest Room Guest room display a Seal of cleanliness to demonstrate the guest room is cleaned to a high standard and no entry not been entered since the clean Guest service directory or inhouse channel media should include specific information on the enhanced protocols implemented by the hotel to keep their guests safe and prevent the spread of the virus Restaurant Cafes Bars Booking systems implemented to manage occupancy levels Maximum numbers of occupancy determined ensuring social distancing not only seating but considering movements of guests and employees Guide maximum 30 occupancy at any one time Seating and tables are arranged to enable social distancing tables chairs should be at least 6 feet separation Walkways signed for one way where ever possible Buffet services queuing systems managed to ensure social distancing Where buffet cannot be controlled for social distancing the buffet is not provided and table service only

Categories Sub Categories Criteria Hotel Facilities Leisure Safety No shared condiments Cleaning of surfaces tables and chairs cleaned after every use with approved disinfectant Use of Gymnasium Fitness Centre Gym equipment must be positioned to enable social distancing Maximum occupancy determined to facilitate social distancing requirements Disinfectant wipes are provided for user to wipe down equipment Where users are not required to wipe down equipment after use a member of staff should provide this service with the correct PPE Hourly cleaning to disinfect all equipment during operating hours including disinfecting all common touch areas Pools Jacuzzi Beach Maximum occupancy of pools jacuzzis beach determined to facilitate social distancing requirements Sunbeds loungers arranged to support social distancing Life guards where applicable trained on how to manage social distancing rules at pool beach e g enabling travel parties together families etc Hotel Services Meetings Events Meeting Rooms Booking systems implemented to manage occupancy levels of meetings Maximum numbers of occupancy determined ensuring social distancing not only seating but considering movements of guests and employees Seating and tables are arranged to enable social distancing and maintain 6 feet 2 metres distance Walkways routes signed for one way where ever possible Where buffets provided at meetings events the services queuing systems managed to ensure social distancing Where buffet cannot be controlled for social distancing the buffet is not provided and table service only continuing to maintain social distancing through furniture layouts and seating No shared condiments Laundry Guest Laundry Handling Enhanced Operating Protocols should be developed for provision of the laundry services Whilst handing dirty laundry employees should wear appropriate Personal Protective Equipment o Gloves o Face masks o Disposable Gowns Aprons To minimize the spread of the virus through the air employees are instructed not to shake the dirty laundry When checking the inventory of guest laundry PPE must be worn Where disposable gowns are not provided they must have their uniforms laundered daily If there is no available PPE arrangements should be made to outsource laundry services

Categories Sub Categories Criteria Housekeeping All soiled guest linen should be double bagged with a different color bag e g yellow bag All soiled guest linen should be hand delivered to the laundry not via a laundry chute When returning guest laundry disposable gloves should be worn All guest laundry should be covered when returned to the guest Laundry should be left outside the guestroom wherever possible for the guest to collect Where this is not possible then the room must be unoccupied at the time of the laundry delivery Laundry trolleys are disinfected after every shift Laundry machines washers dryer handles are disinfected prior to every use by the operator Enhanced Cleaning of Guestrooms Enhanced Operating Protocols in place for cleaning and disinfecting guest rooms especially high touch surface areas Common Touch Points sanitized with high grade disinfectant prior to occupancy o Door handles o Key cards o Light switches o Remote controls TV etc o Telephone handsets and buttons o In room entertainment systems o Thermostat controls o Tea Coffee in room facilities Coffee machines kettles crockery o Desk surfaces o Alarm clocks o Wall plug switches o USBs charging points o Hair dryers o Clothes hangers o Taps fawcets showers o Soap gel dispensers o Emergency pull cords in accessible guest rooms o Irons Ironing boards o Minibars Room Seal after sanitization clean Random Swab testing on of guest rooms Heart of House Cleaning Enhanced Operating Protocols in place for cleaning and disinfecting heart of house areas especially high touch surface areas Frequent touch points to be sanitized with high grade disinfectant twice daily Transport Services Vehicle Selection Service

Categories Sub Categories Criteria Where feasible use larger vehicles to enable passengers to socially distance Avoid offering items such as water bottles or magazines often provided for free to passengers Do not use the recirculated air option for the car s ventilation during passenger transport Prioritize contactless transactions that limit or eliminate close contact and the sharing of items such as pens and electronic signature pads between drivers and passengers Cleaning Sanitization Driver to carry cleaning and disinfectant spray or disposable wipes and disposable waste bags in the vehicle at all times Clean and disinfect commonly touched surfaces at the start of shift and prior to every new journey When cleaning and disinfecting the vehicle ensure adequate ventilation when using chemicals leave doors and windows open if weather permits The cleaner should wear disposable gloves and other PPE as per requirements of the Safety Data Sheets Chemical usage instructions Use a disposable gown if available not mandatory good to have Interior of vehicle For hard non porous surfaces such as hard seats arm rests door handles seat belt buckles light and air controls doors and windows and grab handles clean with detergent or soap and water prior to disinfecting Interior of vehicle disinfect all hard non porous surfaces with an approved disinfectant note EPA s registered Antimicrobial Products for use against COVID 19 Diluted household bleach alcohol solutions with at least 70 alcohol Interior of Vehicle Soft porous surfaces such as fabric seats clean with suitable cleaning products specifically for this use and then disinfect with suitable approved products Common touched electronic surfaces such as Car Play satellite navigation systems touch screens should be cleaned and disinfected Recommended to use alcohol based wipes or sprays with 70 minimum alcohol to disinfect Refer to manufacturer s instructions before applying cleaning products Any disposable PPE used during cleaning process must be removed and disposed of immediately after use Wash hands after removal of gloves for a minimum of 20 seconds if no hand wash available use sanitizer with at least 60 alcohol base If a disposable gown was not worn work uniforms clothes worn during cleaning and disinfecting should be laundered afterwards using the warmest appropriate water setting Driver Safety All drivers should complete a Personal Health Certificate prior to start of shift Any driver who is feeling ill should be encouraged to stay at home or return home Contactless payments only no cash transactions Drivers should practice good hand hygiene practices note avoid touching nose mouth eyes Drivers should be supplied with personal hand sanitizing gel and wipes Driver to avoid close contact with passengers maintain at least 6 feet 2 metres physical distance when outside the vehicle If not possible wear gloves to handle and remove and sanitize hands after handling baggage and belongings Avoid contact with surfaces frequently touched by passengers or other drivers e g door frames handles windows seatbelt buckles steering wheels gearshift gearstick signaling levers and other vehicle parts before cleaning and disinfecting

Categories Sub Categories Criteria If you feel uncomfortable with providing transport to a visibly sick passenger for safety reasons you can choose to refuse transport Note However discrimination against passengers on the basis of race national origin or other reasons as described in your company s policies is not allowed Drivers should not pick up multiple passengers Drivers are required to wear face masks and gloves during journeys with passengers Passenger Guest Safety Disposable disinfectant wipes should be made available in the vehicle for guest use Passengers are prohibited from sitting in the front of the vehicle Passenger numbers to be agreed to enable social distancing Passengers from same travel party only to travel together in smaller vehicles where it is not possible to social distance Where social distancing is difficult to maintain in the vehicle then passengers are requested to wear a face mask if available or a cloth face covering see note on CDC recommendation on cloth face covering Procedure in place to report passengers considered to be spreading their germs whilst in the car eg Continual coughing sneezing etc Passengers to handle their own baggage and belongings Note if not possible driver can assist but must implement hand washing sanitizing Security Services Social Distancing Arrangements Baggage screening Personal Screening Security to wear gloves when handling guest baggage and must wash hands after Maintain a physical distance of 6 feet 2 metres when dealing with a guest issue Use of safety deposit boxes sanitize area before and after guest use Not to be used if unable to social distance Restrict physical search of guests security staff must wear gloves eyewear and face masks when carrying out searches Cleaning Sanitization Guest Room Safe Wipe with sanitization wipe before opening for guests Sanitize the safe opening tool before handling and after use Patrols Where patrols are carried out ensure all personal equipment is disinfected at the start of the shift Torch TourGuard Radio Mobile Each member of the Security team to be provided with hand sanitizer gel CCTV operation equipment controls key boards to be disinfected at every shift change change of CCTV controller Desks in Security Office CCTV room to be cleaned and disinfected at before each shift change Lost Found where non valuable lost and found items cannot be sanitized they must be disposed of and records of disposal maintained When handling lost found items disposable gloves must be worn Kitchen Hygiene Food Preparation Areas Enhanced Operational Protocols in place for food preparation Enhanced Operational Protocols in place for cleanliness and sanitization programs

Categories Sub Categories Criteria Social distancing in kitchens assessed where not possible PPE provided One way systems through kitchen food preparation areas Food Handlers All food handlers must wear clean hats gloves and aprons Temperature checks on every dish leaving the kitchen Increased frequency of sanitization of all surfaces and equipment especially hand contact points for example taps handles switches fridge handles Ensure adequate handwashing soap and nail brushes and disposable paper towels Room Service Room Service In room dining Billing for any room services is to be encouraged to be via room bills cash payments are discouraged A signature is not be requested as an alternative it is to be confirmed during the order or on delivery All food meals are to be delivered covered and presented at the guest room door only Upon delivery once the doorbell has been rung room service attendant is to stand back at least 2 metres from the guest room door while the guest comes to the door Team members to wear disposable food gloves for each and every visit a clean pair for each occasion and hands to be washed between visits Food temperatures must be recorded immediately prior to delivery a log of these temperatures must be maintained Stewarding Dishwashing Pot Washing Temperature of hot water sanitizing at the dish washing machine is 180 194 F 82 90oC 160F and above at surface Proper concentration of chemical sanitizing at the 3 compartment sink that is set up for use and sufficient contact time for efficient sanitizing Proper concentration of chemical sanitizing for dish washing machine Dishwashing machine using hot water sanitizing is at the proper pressure per data plate Cleaning agent and sanitizers are present and readily available for use Sanitizer test kits strips are available and not expired Engineering Maintenance First Aid CPR Maintenance Protocols Maintenance is carried out on unoccupied guest rooms Workshop equipment sanitized before and after use Pool Plant Room Operations to ensure social distancing or PPE worn Confined space activities are risk assessed to consider impact of infection spread COVID 19 First Aid CPR Arrangements First Aid Provisions CPR First Aiders Life Guards Do not provide mouth to mouth resuscitation All First Aid Kits to have disposable gloves masks aprons and eye wear as a minimum

Categories Sub Categories Criteria Emergency Preparedness Response Evacuation Procedures Incident Reporting Emergency Evacuation Procedures Social Distancing Emergency Assembly Muster Points to be reviewed to support social distancing where possible Where social distancing at assembly points is not possible provision of disposable face masks and gloves is a good practice Evacuation procedure for disabled guests When providing physical assistance to a disabled guest during an emergency evacuation appropriate PPE must be worn gloves mask apron Fire Wardens Marshalls Emergency Response Teams to be issued with appropriate PPE E g disposable gloves masks aprons and eye wear Incident Reporting Suspected Cases of COVID 19 How to recognize a potential COVID 19 Report COVID 19 suspected cases internal external to health authorities Respond to guest employee with symptoms Quarantine isolation procedures for guests with symptoms Isolation Rooms The hotel has identified a small number of isolation rooms that can be used should a guest employee be showing symptoms Bio Hazard Spill Kits A fully stocked biohazard kit or proper disinfectants personal protective equipment and needed equipment is available for response to clean up of illness events