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STATUS NOTIFICATIONS1We make sure you know exactly when your consignmentis at all times, by providing real-time tracking andautomatic status notifications. We provide automatic email confirmation at key stages through the booking,ensuring the location of your consignment is immediately available andeliminating the need to contact our Service Centre for an update.The automatic confirmations that are available are as follows:Booking ConfirmationFull details of the booking, including the unique job number, pickup,and delivery address, booked time, who made the booking and anynotes added to the booking are sent to the booker and any otheremail address associated with the booking as soon as it is made.Receipt of this confirmation gives the booker an opportunity to reviewthe booking, keep a record of it or forward it.Driver AssignedAn email is sent as soon as a courier is assigned to the bookingand is en route to the pickup location. The email will contain a live linkthat will provide access to the real-time street-level location of thecourier. This email lets stakeholders know the booking is inprocess and gives them the ability to view its location.Package on BoardThis email will be sent as soon as the courier has collected theconsignment and are on their way to the destination.THIS POLICY AP PLIES TO THE COURIER SE RVICE OFFERED BY RICO L OGISTICS LTD

STATUS NOTIFICATIONS2Live tracking in real-timeBy clicking the live link user will be taken to a street map thatpinpoints the precise location of the courier throughout the journey.This gives users confidence in the service and enables them to advisethird parties of the courier’s arrival.Proof of DeliveryThe courier will require the recipient to sign for receipt of theconsignment, a copy of this receipt and details of time the bookingwas completed are then automatically sent to individuals aligned tothe bookingTHIS POLICY AP PLIES TO THE COURIER SE RVICE OFFERED BY RICO L OGISTICS LTD