Return to flip book view
10 | 2023Our service offer for a warm home
2 | 3Protect your investment even after the warranty periodHere at STIEBEL ELTRON we dedicate ourselves to providing high quality heating systems and this is the same for our after sales service. Customer satisfaction is our number one priority. To achieve this we have a range of service plans on offer, carried out by our professional & highly trained service engineers. A service plan with STIEBEL ELTRON will ensure your investment in renewable energy technology is cared for correctly and optimised to reach its full potential. Advantages at a glance › Better planning – thanks to no unforeseen repair costs › Enjoy safety – thanks to comprehensive services › Benefit from longevity - thanks to reliable operation and value retention › Increase comfort – thanks to optimisation of settings
From 1st to 15th year100%From 16th year--30%-From 1st to 12th year100%From 13thyear--30%-n/a--30%-RestrictionsTroubleshootingRepairMaterial & spare parts discountLabour costs coveredMaintenanceProtection in the event of a faultEach year Each year Each yearMaintenanceMaintenance & cleaningSystem testing & optimisationSoftware updateMaintenanceServices at a glanceService PREMIUM Service PLUS Service PROTECTServicesRolling contract renewed annually
6 | 5Service PREMIUMOur premium package includes a full health check of Stiebel Eltron equipment with all parts and repair work included alongside a complimentary software update of your WPM controller. › Cleaning of heat exchanger and condensate tray › Control of the operating status and all components › Software update › Review settings for efficient operation › 100% discount on spare parts and labour up to the 15th year of operationCosts per yearFrom the 1st to 15th year of operationFrom the 16th year of operation eligible for service protectAir & ground source heatpumps - WPL, WPF, WPE & HPA up to 15 kw£960.00 £300.00
Service PLUSIncluded in this service package is the maintenance of the heat pump every year by our trained professionals. In the event of repairs, you benefit up to to the 12th year of operation of a complete cost coverage of material and labour. Even after the 13th year of operation, we grant you 30% discount on all spare parts. › Cleaning of heat exchanger and condensate tray › Control of the operating status and all components › Software update › Review settings for efficient operation › 100% discount on spare parts and labour up to the 12th year of operationCosts per yearFrom the 1st to 12th year of operationFrom the 13th year of operation eligible for service protectAir & ground source heatpumps - WPL, WPF, WPE & HPA up to 15 kw£625.00 £300.00
8 | 7Service PROTECTThis service subscription can be purchased at any time. Your heat pump is automatically serviced by us every year with the following checks. › Cleaning of heat exchanger and condensate tray › Control of the operating status and all components › Software update › Review settings for efficient operation › 30% discount on spare partsCosts per serviceAir & ground source heat pumps -WPL, WPF, WPE and HPA up to 15 kw£300.00
10 | 8One-off service › Cleaning of heat exchanger and condensate tray › Control of the operating status and all components › Software update › Review settings for efficient operationCost per serviceAir & ground source heat pumps -WPL, WPF, WPE and HPA£600.00
In every situation we are at your service.To book please choose one of the three steps below:- Use our email form on the website (www.stiebel-eltron.co.uk/bookservice) for call back or scan the QR Code- Call 0151 346 2300 between 9am-5pm Monday to Friday- Email maintenance@stiebel-eltron.co.ukHere to help in every situation
STIEBEL ELTRON Ltd | Unit 12 Stadium Court | Bromborough | CH62 3RPTelephone 0151 346 2300 | maintenance@stiebel-eltron.co.uk | www.stiebel-eltron.co.ukLegal Notice | Despite careful compilation, we do not guarantee any errors in this brochure contained information. Statements about equipment and features are non-binding. The equipment features described in this brochure are not considered to be the agreed quality of our products. Individual features may change or change due to constant further development of our products omitted. Please contact your specialist advisor for information on the currently valid equipment features Location. The illustrations in the brochure are only examples of use. The illustrations contain also installation parts, accessories and special equipment that are not part of the standard scope of delivery.A reprint - even in part - is only legal with the permission of the publisher. All prices include VAT and are invoiced annually. Price changes reserved.