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SENDING THE MESSAGE Birmingham Commonwealth Games P12 One Team Operations Conference P21 Celebrating Success P5 Getting to Know the Next Generation P34 3 SENDING THE MESSAGE 3 ISSUE WWW STMGROUPLTD COM
CEO s FOREWORD After the COVID 19 restrictions under which we have Director I have no doubt that this appointment will all had to operate for a protracted period it is great help promote the STM Brand whilst ensuring STM has to be able to witness life slowly beginning to return to a valued voice within the world s leading organisation normal This also applies to the return of this News dedicated to security management professionals letter Sending the Message which remains a critical tool in ensuring all STM stakeholders are kept in To support these important changes and with a foformed of key developments throughout both the cus on Brand promotion particularly in the sports Company and the wider industry Hopefully the con stadium and event sector I am equally pleased to tent of this Newsletter will not only be interesting but announce the appointment of Victor Ubogu as STM alsoenlightening aswereRectupontheextended Brand peAmbassador Vic will be known to many of you riod of time we have been impacted by C 19 whilst asanex EnglandRugbyUnionplayer butitisalso wor looking forward to returning to something more akin thy of note that he is an active supporter of equality to business as usual At this point in time it would in the workplace We look forward to working closely be remiss of me not to thank all those who through with Vic to promote the STM name support the interselRess commitment and dedication throughout nal external the customer environment and help identi pandemic worked so hard to ensure STM Group was new development opportunities able to continue to deliver such a valued service to its customers This is particularly true of the transport I genuinely believe the Company is well placed to meet industry where the pandemic has had such a devas the emerging industry demands of the post Covid entating impact and where the situation continues to vironment Whilst there will undoubtedly be future evolve in order to meet the changing requirements of challenges I also believe the promotion of the STM the travelling public In recognition of this fact I was One Team culture has created a solid foundation for particularly pleased that Perry as STM Group Chair future growth I therefore believe this to be the right man was recently able to present a number of Going time for me to announce my own retirement from the Extra Mile Awards to a cross section of nternal full time activities within STM Group Whilst I will reCustomers who were rightly recognised for their main exas a Non Executive Director supporting STM in cellent performance anywaycan PerrywillbeassumingtheroleofExec utive Chairman I envisage that in the coming months The pandemic highlighted the importance of the STM the STM Board will be focused on ensuring the right nternal External Customer Philosophy whereby structure the is in place to support the next stage of t Company aims to provide both internal customers STM journey May I therefore take this opportunity to STMemployees andexternalcustomers STMclients con4rmthatithasbeenanabsolutepleasuretohav with the very highest levels of service support and been onboard for a small part of that journey and positive communication I see this approach as being wish all involved with STM Group every future success very much as a journey as opposed to a destination for which the principles of continuous service improve Paul Jacomb ment should be applied on an ongoing basis Recog CEO nowNon ExecutiveDirector nising how we can best support the needs of both sets of customers has rightly become an increasing area of focus within STM resulting in the appointment though internal promotion of a Director of Customer Experience This role will work closely with the opera tional team to seek new and improved ways of deliveringavaluedservice whilstensuringeective ongoing engagement with all customers Likewise promoting an environment which truly reRects Equality Diversi ty Inclusivity and Belonging EDIB in the workplace is a key element of the STM culture I am therefore also pleased to announce the external appointment of Arevika Stepanian to the Board of ASIS UK as EDIB 2 Success Through Motivation
Contents 1 CEO s Foreword 02 2 Chairman s Commentary 04 3 Celebrating Success 05 4 Head Office Appointments 06 5 Contract Awards 10 6 The Art of Motivation 12 7 GEM Award Winners 14 8 Operational Updates 16 9 One Team Conference 21 10 Training Update 22 11 Financial Update 23 12 Benefits 24 13 Q A with a Winner 28 14 Good News Stories 30 15 The Next Generation 34 16 The World of ED I 36 17 Q A with a Director 37 18 Feedback 38 19 Vacancies Available 40 20 Your Voice on Social Media 41 EDITORIAL Throughout 2021 and towards the midst of 2022 there has been tremendous achievements spread across every contract and department within the Company resulting inthecontinued expanding and escalating growth of STM Without our treasured internal customers we would not even come close to our honoured award winning Company title and for that reason this magazine comes as a true devotion to all of you Jam packed with good news stories celebrations of success operational updates exclusivetipsandtrickson motivation and so much more our 3rd edition of Sending the Message is set to be our most spectacular yet We would also like to take this opportunity to give an enormous thank you to you all You are truly all inspiring extraordinary one of a kindindivi duals who unite as one every single daywithinyourdierentiatingroles and portray what it sincerely means to be One Team promoting our philosophy to measures beyond reach Here is to you Success Through Motivation 3
CHAIRMAN S COMMENTARY Whilst as Non Executive Chairman have enjoyed Cleaning General Manager Nikola Dekeyzer In addireading Sending the Message if you have already tion we have also promoted David Evans to Director read the CEO s Foreword you may have realised that London South in order that this key geographical rethere are some fundamental changes happening with gion receives the levels of support it rightly demands in the business and deserves Firsly having steered the ship including during some Finally may I take this opportunity to not only thank particularly dizcult times over the last 3 years Paul Paul for all the invaluable help he has been to the orJacomb has decided that the time is now right for him ganisation during his tenure as CEO but to also look to take a step back and retire from full time involve forward to the future challenges and great opportuniment with STM Group We have been discussing how ties facing STM best to make this change for some time and have decided that the optimum way would be for me to return inamorehands onrole asExecutiveChairman will therefore be eectively replacing Paul whohas kind ly agreed to remain on the Board of STM Group as a Non Executive Director and to assist with the transi tion to the new structure Perry Simpson ExecutiveChairman Secondly whilst I am very much looking forward to getting my feet back under the table I am also aware of the tremendous amount of work which will be necessaryifwearetofullyexploittheopportunitiescreated by the lifting of Covid restrictions To that end I have appointed Chis Gibbs previously Director of Cleaning and Corporate Solutions as Chief Operating Ozcer to directly support me with the day to day running of the Company Chris in turn will continue to be assisted by Security Operations Director Terry Ketley and 4 Success Through Motivation
Celebrating Success at STM As a Company the last 12 months for STM have been truly remarkable Watching our business go from strength to strength and only continuing to grow is an incredible feeling However none of this would have been possible without the sheer motivation dedication and resilience of our incredible internal customers You are the beating heart of STM Group and none of our momentous achievements would have been possible without your true passion and pride for your work In 2022 we were proud to make the finals a the following awards 2022 FINALISTS Women in Security Awards Contribution to the Industry Arevika Stepanian National Social Value Awards SME Organisational Leadership Fire Security Matters Awards Security Manager of the Year Dan Reed Fire Security Matters Awards Security Guarding Company of The Year British Security Industry Association Awards National Partnership Award British Security Industry Association Awards Environmental Project of the Year British Security Industry Association Awards Business of the Year British Security Industry Association Awards Corporate Social Responsibility 2022 WINNERS British Security Industry Association Awards Service to the Customer Muzzamill Eshan Global Insight Awards programme Best Transport Manned Guarding Services Provider Success Through Motivation 5
Appointment of our New Chief Operating Officer COO Chris Gibbs NEW AP I m delighted to be announced as the company s new COO I pay tribute to the work already done within the business to allow me the opportunity to take it forward Aswithmostspecieshumansneedconnectionto4ndmeaning ndowntimewithfamilysand friendsandalsogreatprofessionalpartnershipstoprovokeexcitingideasanddeliver apositiveinRuence My life has been built upon great interactions and relationships Over the coming weeks monthsandyearsllbeexploringthebestwaytocollaborateanddevelop meaningful relationships that deliver impactful change right across our business and beyond Someofthegreatbene4tsofbuildingconnectedrelationshipsisgettingtowork withdierentpeopleandskills whichwillallowustoabsorbdierentideasand pathways It s my vision that our company becomes a living breathing entity and that every single person that works here forms a strand of that organism I look forward to working with you all to achieve this vision Chris Gibbs ChiefOperatingOzcer Appointment of our new Regional Director London South David Evans We would like to congratulate David Evans previous STM Key Accounts Director on his new internal appointment to Director London South Having joined STM in 2019 David is responsible for overseeing all safety and security operations in the London South regions Davidhasabroadexperiencegainedworkingina multinational oil and gas corporation having then moved into retail management and then facilities services management Commitment and dedication have been recognised through steady career progression and promotion into position of Regional Director London South of STM Group UK Ltd David is a winner of the Director of the Year award at the Outstanding Security Performance Awards 2020 6 Success Through Motivation
W HE A D OFF I C E PP O I NT M ENTS Appointment of our new Director of Customer Experience Arevika Stepanian We are pleased to announce the internal appointment of Arevika Stepanian to the new created role of Director of CustomerExperience Arevika has been with STM since 2017 most recently as Head of Marketing Communications Over the past 18 months Arevika has also been responsible for driving a culture of Equality Diversity Inclusivity and Belonging EDIB throughout the business In 2021 Arevika was appointed as EDI Director for ASIS International UK the world s largest membership organisation for security management professionals in recognition of her commitment and professionalism Recognisedasacustomerexperienceleaderthrough outtheFMindustry andbeinga4nalistoftheWomenin Security Awards 2022 in the Contribution to the Industry category Arevikaisinvolvedwithanumberofexternal bodiespromotingthebene4tsofafairandequalworking environment Within STM Arevika will work closely with service delivery teams ensuring the development and delivery of a best in class customer strategy and roadmap across our business portfolio Arevika s appointment to this new role reinforces the STM internal externalcustomerphilosophy wherebyboththe externalcustomer STMsvaluedclientbase andinternal customer STMsvaluedsta arereceivingtheveryhighest levels of service support and ongoing communication Our business model is based on a customer centric One Team approach ensuring a sustainable strategy which supports the STM philosophy whilst aiming to enhance the wellbeing of all stakeholders Arevikawillhaveapivotalroleindevelopinganeective strategy for all STM customers using data insights and best practice to better understand diverse customer pro4les Read an interview with Arevika on page 37 Success Through Motivation 7
Appointment of our New Wellbeing Champion Natalie Hurst It comes with great pleasure in announcing the appointment of our new Wellbeing Champion Natalie Hurst Lead Human Resources Business Partner Natalie has agreed to assume responsibility for this business critical role aiming to provide an updated focused and innovative wellbeing plan Through the recognised STM Wellbeing at Work Programme Natalie and our fellow team will continue to monitor measure and continuously improve the wellbeing levels of all internal customers Natalie will continue to undertake specialised training in many areas including Mental Health First Aid which will not only provide invaluable skillsets but also enable knowledgesharingandsupporttofellowsta members Experiencedictatesthatherehasneverb a more important time to support employee mental health and wellbeing With its focus Implemented in 2021 the Wellbeing at Work Programme on a positive internal customer environment was introduced as a means of ensuring all STM internal cusSTM believes that not only should every tomers understand that there is an easy process for accessemployee be encouraged to have a voice ing wellbeing advice and support The Programme enables butalsohavethecon4dencetofeelableto easyaccesstoavarietyofinternalandexternalresources discussanywellbeingchallengesin acon4 includingtheSTMCentralusBene4tsPlatform and theex dential but supportive environment ternal wellbeing application T Cup Supported by these key resources the STM Wellbeing Champion and Senior Management Teams are able to monitorstawellbeinglevels viareal timedata ononadaily basis Importantly this process also provides information and knowledge about individual circumstance which enables focused action and the provision of support to those who are in need of additional care Did you know that 1 in 4 people in the UK will experience a mental health problem each year Higher levels of well being are associated with decreased risk of disease illness and injury better immune functioning speedier recovery and increased longevity Individuals with high levels of well being are more productive at work and are more likely to contribute to their communities Appointment of our new Communications Centre Manager Hamza Malik We would also like to congratulate Hamza Malik previous STM Operations Scheduler on his new internal appointment to Comms Centre Manager Havingjoinedthecompanybackin2015 Hamzahaswealthofexpe rience and knowledge of the operations and communications centre processes 8 Success Through Motivation
In addition we are delighted to announce the following appointments promotions Rakesh Puri Operations Manager Kashif Ahmed Operations Manager Gurjeet Sagoo Service Delivery Manager Welcoming the Joe Winter Operations Manager Future of STM STM has also focused on promoting apprentice membersofourHeadOzceteamandhavepro ship opportunities to address gender and minor duced some fantastic work along the way with ity group imbalances across the business and both Lucie and Nicole being recent winners of the wider industry Being a great success this ourGEM GoingtheExtraMile Awardsaswell has resulted in 80 of STM s newest apprentices being female within the last 12 months You can read a Q A with our Apprentices on pages 34 35 Since June 2021 STM Group has appointed 3 new apprenticestoworkinourStratfordHeadOzce Nicole Fisher Marketing Lucie Ballard MTR and Katelyn McCulloch Business Development have all integrated themselves into invaluable NICOLE KATELYN LUCIE Success Through Motivation 9
CONTRACT AWARDS Re Tender Award Nexus Tyne Wear Infrastructure We are pleased to announce that STM has won the re tender for the provisionofsecurityservicesforNexus TheworkingrelationshipwithNexusbeganin2018whenSTMwasappoint ed as a preferred supplier to provide uniformed security services at several locationsacrossNexusinfrastructureinTyneandWear STMwillcontinue to provide services which include static depot guarding protecting premises and assets from criminal activities locking and unlocking duties patrolling Travel Safe teams and so much more We would like to thank our internal team for their fantastic work and could notbemorethankfulfortheircontinuouseorts Wewouldalsoliketo thankNexusfortheirtrustandcon4denceinSTMandwehopetocontinue exceedingtheexpectationsforyearstocome 10 Success Through Motivation
As a 60 000 multi event venue located in the heart of the Queen Elizabeth Olympic Park London Stadium is renowned for hosting some of the UK s largest events including Premier League football international athletics Major League baseball international rugby numerous concerts and a range of community events The Stadium also hosts tenant offices including West Ham United STM GROUP IS PROUD TO ANNOUNCE IT HAS BEEN AWARDED A PLACE ON THE FRAMEWORK FOR THE PROVISION OF SECURITY AND SAFETY SERVICES FOR THE LONDON STADIUM Withalocallybasedozce STMwillbeproviding SALicensedStewardsandStewardessesfort Stadium ensuring a welcoming environmen butwiththesafetyandsecurityofallvisi paramount STM is proud to have a strong reputation a wide range of experience within the Event industry ranging from international spo events at Twickenham and Wembley through to Ascot horse racing and London New
PROVIDING SECURITY SERVICES FOR THE COMMONWEALTH GAMES 2022 With up to 32 000 attendees per day spread It comes with great pride and honour to share that STM across the course of 4 days this was a chalGroup took part in playing a signi4cant role in provid lenging yet extremely rewarding experienc ing security services at the Birmingham Commonwealth forallSTMsta whereeachandeverytravel Games 2022 from 28th July 8th August ling passenger arriving at the closest stations were kept safe and secure even in some ex Originating back to 1930 the Commonwealth Games treme hot weather conditions is an international multi sport event involving athletes from the Commonwealth of Nations Every four years STM Group provided the same if not outshincountries within the Commonwealth compete in a vaing impeccable security services to both West rietyofdierentsports winningaseriesofmedalsand Midland Trains and the travelling passengers alsobringingingreateconomicbene4tstothecountries throughout the course of the Commonwealth that have the opportunity to host the games where this Games complimenting STMs excellent port has now become a global spectacle folio of established work in this sector and Being such a momentous event it was truly honouring also providing a memorable experience t for STM Group in collaboration with its prestigious clibothSTMstaandmembersofthepublic ent West Midlands Trains to provide security services at a variety of dierent stations throughout the course of Working in Partnership with WMT STM Group the games ensuring each and every travelling passengerhadasafe secureandmemorableexperience STM Group is no stranger to providing security services for such large scale events where in the summer of 2021 STM played a remarkable role in providing security sta at the Golf Open Championships in collabora tion with another one of its prestigious clients Southeastern Railway 12 Success Through Motivation
Mastering motivation the Art of Motivation Where do I even start Setyourselfonespeci4c achievablegoal Think about how to include that goal in your life what you need do to make it happen and then put a timeframe on it such as a week Break your goal into small easy tasks and set regular reminders Use your family friends and colleagues as support tell them about your goals and encourage them to help keep you motivated How do I keep on track Regularly review your goals and progress Seeing progress is a great motivator in itself and also improves your self esteem Continue to set new goals Think about what you want to achieve next week next monthandnextyear Tackleonegoalatatimesoyoudontfeeloverwhelmed Keep the momentum up It takes up to 3 months to develop a new habit so keeping the momentum and routine helps it feel more automatic over time Find mentors a mentor is someone who is experienced in the habit you want to change Findingsocialorsupportgroupswiththesameinterestcanhelpyou4nda mentor Surround yourself with positive people Positive friends and family enhance your positiveself talk whichalsohelpstomanagethesymptomsofdepression andanx iety Useexerciseasoneofyourdailygoalstoimproveyourmentalhealth What if I start to slack Setbacks are normal but developing resilience can help you carry on and pick up whereyoulefto Herearesometipstohelpyou4ndyourmotivationagain Review your goals and see if they are realistic in the timeframe you have set You may need to break your goal down further into smaller and more achievable goals Rememberwhyyouwantedtogetmotivatedorreachthatgoalinthe4rstplace Take motivation from others feel inspired by reading a book talking to your mentor or friends or family who have reached similar goals to the ones you have set Sometimes you just need to take a break and start afresh THE ELEVATOR TO SUCCESS IS OUT OF Michele Ruiz ORDER YOU LL HAVE TO USE THE STAIRS ONE STEP AT A TIME If people are doubting how far you can go go so far that you can t hear them anymore Success Through Motivation 13
GEM Awards Going the Extra Mile WeweredelightedtohostourrecentGEMAwardsatourStratfordHeadOzceinMay August 20 providinganopportunitytorecogniseexceptionaleortsacrossthebusiness andcon ulatethatsmallpercentageofstawhohavetrulygoneaboveandbeyondinsupporting whether it be from a frontline operational marketing or any other perspective Abdul Tijjani Nicole Fisher May 2022 Marketing 14 Success Through Motivation Lucie Ballard Emmanuel Agyeman Acheampong Anthony Justice Ebou Njie Jahirul Islam Kritika Pandya CELEBR James Kuhn South
The Winners JoinedbyourExecutiveChairman PerrySimpson ourtop achievingstamembersreceiveda Chairman scommendationletter acerti4cateofachievementanda 10cashgift toshow appreciation for their devotion and passion to the Company A huge congratulations to our selected internal customers and we look forward to awarding a fresh set of GEM winners in due course Eric Lennon Layla Nebiu Blessed Youngbeke Lucas Awuni Emran Ahmed Jacqueline Franks Stephanie James Mercer Omar Patel Ellis Ahmad Adam Sheriff Imran Khan August 2022 TING SUCCESS Success Through Motivation 15
Operational UPDATES MTR Elizabeth Line Rail Replacement Bus Service Campaign STM and MTR had a very successful Rail Replacement Bus Service Campaign delivered by the entire team across the East and West HEROES OF THE DAY We would like to give a massive thank you to all stawholookedafterourtravellingpassengers from Stratford to Brentwood This was an epic teameortfrombothSTMandMTR Some of the following internal customers have received Hero of the Day awards from MTR on their exceptional work of suicide intervenStorm Eunice came along in addition to the standard British inclement weather to test us but the tion where their proactive action entireteamstood4rm deliveringanexcellent prevented a major incident seamlessexperiencetoourtravellingcustomers Arif Hussain Shah Khalique Ashraf Khan From the STM side we had frontline colleagues and the West management team all come over to support each weekend We would also like to recognise Dan Vas on saving a customer s life Dan is a fantastic asset to STM His quick thinking and adaptive nature have impressed everyone on the management team His great teamwork and collaboration between management and the frontline team enabled him to make the best place of safety as well as follow the correct protocols Well done Dan 16 Success Through Motivation
MTR Elizabeth Line Opening of the Crossrail network On 24th May the historic Elizabeth Line went live which saw the opening of the Central Operating Section Paddington to Abbey Wood join up with theexistingEast Liverpool Street to Shen4eld andWest Reading to Paddington sections STMwereextremelyproudtobeapartofthis extremelyimportantmilestoneinLondon trans port and rail history Having supported MTR as the primary skilled workforce supplier since 2015 STMwereaskedtoprovideastazngcontingentto support with the mobilisation of the Central Section which included platform and gateline colleagues in addition to a temporary security workforce The launch was an incredible success seeing commuters and rail enthusiasts travel from around the countrytobesomeofthe4rsttotravelontheline The mobilisation and launch from the STM side was managed by the Regional Director David Evans and his dedicated MTR management team The oneteamvaluewasexercisedwithmostoftheSTM management team out supporting on the day itself from the STM chairman through to regional managers from STM s many other contracts Arriva Rail London We have recently seen some changes with regards to new joiners and role changes across our ARL contract with the introduction of Stephanie James Mercer who replaced our previous Administrator In addition to this Gurjeet Sagoo joined us in 2021 asaRecruitment ComplianceOzcertosupportthe contract in a period that saw major issues surroundingstazng Hehasnowtakenupanewchallenge as the Service Delivery Manager with his prime role being to work with the Operation Management Team Supervisors and Admin to help with the overall delivery of the service that we deliver to our client ARLstamemberMuzzamillEshan whohasbeen with STM for 10 years was announced as the Regional Winner for the Service to the Customer Award at the prestigious British Security Industry Association Awards20 forhisexceptionalworkinmakingthe garden area at Wandsworth Road the station he is based at a beautiful colourful vibrant space for all travelling passengers can provide to our clients to workatkeystationtodeliverexcellentcustomer ser vice to our customers Muzzamil Eshan Success Through Motivation 17
Hackney Central Station visit The STM Senior Management Team in collaboration withCharlotteWhit4eld CustomerExperience Direc tor at Arriva Rail London were proud to present our frontlinestar CasserlyHepburn withacerti4cate of appreciation for his outstanding work at Hackney Central Station CongratulationsCasserlyandkeepuptheexcellent work Depots Gateline We have recently mobilised Woking Depot in support SWR s ongoing ASB and vandalism within this key location STMproudlyprovidesozcers24hoursaday 365daysayear followingsomeinitialteethingissues in regard to recruitment however this side now runs consistently without any issue nadditiontothis SWRsnew 65millionFeltham De port has been in operation for 12 months now housing the new Arterio train the newest introduced into their Reet STMozcersaretrustedandtaskedwith prote ing these valuable assets successfully manning this 24 hoursaday 365daysayear STM are very well regarded at Waterloo and we have an extremely close relationship with both station managers and station supervisors there with our One Team philosophy being promoted in every aspect Our gateline team currently support SWR South Western Railway across 31 stations in the south region with a huge presence at the iconic Waterloo Station one of the UK s busiest STM currently cover approximately 60 hours of gateline support to SWR a week and we proudly mobilised considerable resources during the jubilee weekend to support our station colleagues and create a safe secure and memorable expe rience for all the travelling passengers 18 Success Through Motivation
Security SecurityacrossSWRcontinuestoperformconsistently OurSecurityCheckOzcersprov integral frontline role in keeping our travelling customers safe where it comes with great pride that STM are tasked with protecting our customers in key transport locations such as Clapham Junction Vauxhall Southampton andRichmond Acrossthejubileeweekend STMmobilised18NRTozcerstosupportourstationcolleagu such a busy period and to provide a supportive and reassuring presence throughout This was particularly important for us as a business as we were able to showcase what STM is trulybrilliantat tothenewHeadofCrimeandSecurity DanORiordan Theteams worke tremely closely with the security desk and were a deployable resource to areas of concern Security Desk renamed Safety Security Control Centre Considerable work is being undertaken on the desk in order to streamline processes and enhance its capabilities This vital work is in order for the desk to converse with BTP with training being arranged with the BTP FCR SWR are taking a keen interest in promoting the work of the desk and have recently renamed it to align it with its full potential The vision is to deploy SRT to live incidents both by the desk and by BTP SRT SRTisade4nitesuccessstorywithinthelast12monthsandan ever evolving project with STM currently supporting Basingstoke Woking Guildford Clapham and Surbiton There have been some notable successes within the SRT deployments Oneexampleiswhenavulnerablefemalewassavedin March20 wheretheSTMozcerreactedquicklytoherlying across the track and was able to stop the train prior to a collision with the victim on the track There have been numerous interventions with customers causing anti socialbehaviourbothontrainsandplatforms withour providing additional support to the emergency services The role was initially introduced to prevent dwell times of trains on stations however the vision is to develop this role further incorporating deploymentviathesecuritydesk andtoequipozcerswithair radios so they can converse directly with the desk Success Through Motivation 19
National Strikes OurSTMstawereworkingseamlessly allacrossthe UK to provide support to both our clients and the travelling public throughout the National Rail strike With what was set to be a very challenging week our staremainedbright bubblyandstrong providing excellentcustomerserviceandensuring asafejour ney for all Ourfrontlinestaworktremendouslyhard eachand every day to ensure our travelling passengers have afantasticexperienceontheirjourneys Wereallydo appreciate all of their fantastic work and could not be morethankfulfortheircontinuouseorts Theservicesonthecontracthaveexpandedtoawi variety of locations including Norwich and Bury St Edmunds Stations including the opening closing and emergency call outs In addition to this a project across the Great Anglia contract at Cambridge depot has also recently been extended addingtothevalueoftheexpansionand highlighting the hard work and dedication conducted by the entire Greater Anglia team Queen Elizabeth II 1926 2022 STM were saddened to hear of the passing of Her Majesty Queen Elizabeth II and wish to commemorate her reign of 70 years over the United Kingdom She was and always will be one of the most respectedandpivotal4guresinmodernhistoryandwillbemissedbymil of people across the globe She will be remembered for her profound dedication to her duties as sovereign and to the throne STMwouldliketooeroursincerecondolencestotheRoyalFamil as they are now facing tremendous changes in their lives as they cope with the personal loss of a much beloved mother grandmother and great grandmother Thank You We would like to take a moment to recognise and sincerelythankallofourfrontlinesta who con ued to work throughout the devastating period in support of our railway clients and many others in the UK for operation London Bridge Although being one of the most tragic and challenging times Britain has seen it has been truly miraculous to see our entire team persevere and pull together throughout this period putting the needs andsafetyofthepublic4rst 20 Success Through Motivation We are immensely proud of each and every individual at STM Thank You
One Team Operations Conference 2022 Being held at the Informa Building Atrium in Blackfriars STM Group hosted our 2022 One Team Operations Conference in May 2022 We were greatly honoured to have STM Group s Brand Ambassador Victor Ubogu former Bath and England rugby union player at the conference where he gave an inspiring insight to our operations team about his personal experiences within the sporting industry and how this can be related back to the various roles within security In addition to this we were also fortunate enough to be joined by Ed Van Rooyen founder of T Cup Studios for coming to this special event and discussing all things wellbeing with our team Ed and the rest of T Cup have continuously supported us on our growing journey to promoting positive wellbeing within our workplace so this came as a great honour to have him at our 2022 conference With what was a great success this event connected our fantastic team together once again to reflect upon all of our biggest achievements throughout the year and discuss our next steps for the rest of 2022 so keep your eyes peeled Success Through Motivation 21
AN UPDATE ON TRAINING BY OUR GROUP TRAINING MANAGER JEFF BAINES It has been a very busy start to the year for Manual Handling training but I would like to say a massive thank Time Management you to the hundreds of our internal customers Environmental Awareness who have attended training this year from inductions Security Response training Manage Growth Mindset ment training Train the Trainer Risk Assess The training courses are constantly being in ment Investigation training and all the DTS creased so please watch out for new courses and PTS courses we have run just to mention being added to the platform a few It has also been a massive year for training for our MTR contract with the launch of the COS section of the Elizabeth line FIRST AID With the introduction of the new training standards issued by the SIA STM Training will be running First Aid courses to all our internal customers These courses will be run the SEED last Friday of every month If you are interested in attend We have also seen the launch of our brand ing these course s please contact your line managers new Skill Enhancement Employee Development e learning platform This opens a new chapter in STM training where all internal customers will have received their own personal log in to enable you to access the learning platforms The current cours These courses will be run free of charge Thanks again to all our external customers SWR GTR Southern and Transport for West Midlands for choosing STM Training as their training provider es that are available are Customer Service Environmental Awareness Equality Diversity and Inclusion Health Safety 22 Success Through Motivation If you are experiencing problems accessing SEED please contact your Line Managers
Update from the Finance Department Since the last edition the Finance Department has welcomedvelinavanova FinanceOzcer responsiblefor sales ledger matters to the team Michael Dunn Chief Financial Officer CFO We have now centralised all Group accounting functions within what is now known as the Group Finance Department Aspartofthattransition wehave overthelast6 months upgraded our accounting software to SAGE 20Professional ThisnowgivesusgreaterRexibili ty and functionality and is much better suited to the runningthecompany4nances Furthertechnological improvements are planned for launch in the very near future Wehaverecentlycompletedthecompanys4nancial year end Although it has been another challenging year I can report that the STM Group is improving and will continue to go from strength to strength Success Through Motivation 23
MIT BENEFITS PLATFORM We truly do appreciate each and every internal customers decision in choosing to work for STM Group which is why as a special thank you you are given exclusive VP access to an entire world of bene4ts including retailer dis counts wellbeing support 4tness advice and so much more The MT Bene4ts Platform is a new and im proved online portal for all STM internal customers to use With its fantastic valuable interactive features the MT Bene4ts Platform is designed to provide you with the best discounts and support available pointing you to the best chances at saving money on things like your shopping energy bills holidays weekend getaways the list goes on What can it do for my wellbeing Within the MT Bene4ts Portal there is an ex clusive wellbeing section tailored to provide the most bene4cial resourceful and discreet support to all of our internal customers Good quality sleep makes a big difference to how we feel mentally and physi 24 Success Through Motivation Connect with Unlocking a World of Discounts and Wellbeing
FEATURED DISCOUNTS To access the fantastic deals available pleae visit https stm benefitsplatform co uk login You will need to register on the portal after your first pay with your NI Number Success Through Motivation 25
WHAT S1 INCLU MEDICAL SUPPORT EMPLOYEE HELPLINE TheEmployeeHelplineisdesignedtoprovideacon4dential help line where employees can gain advice from a professional counsellor at any time that suits them With the freedom to address any worrying issues such as stress money troubles or anything else this is a safe space for each internal customer to address theirmattersincon4dence knowingtheentireprocess iscon4 dential between them and the person at the end of the line 24 7 Personal Doctor Your Personal Doctor is never more than a click away You can choose to speak to one of the GPs via phone or webcam and receive free consultation and private prescription 2 TRAINING We are excited to be brining you a brand new and improved online training platform including a wide variety of tailored approved and accredited training courses to help your wellbeing your skill sets and expandyouroverallknowledge tohelpyou perform better in not just your roles but your everyday lives too 3 H EA LT H The health section contains important information and resources targeted at keeping your physical and mental wellbeing in check and assisting you in working towards a healthier lifestyle exceedingpositivewellbeinglevelslikeneverbefore What s Included Health Insider 4 A SSISTA NCE H U B Our Assistance Hub is a digital hub of helpThis is an A Z guide written by experienced doctors providing ful guides to support our sta during chal answers and information on a range of health questions Cate lenging times Whether this be a personal gories include but are not limited to dizculty orsimplyinneedoffurtheradvice Anatomy Body Dietary Advice Health Promotion Injury there is a range of resourceful guides cov Accidents Medication and Treatments First Aid Men s eringawidevarietyofdizculttopics Women s and Teenage Health and much more 26 Success Through Motivation
UDED 5 EXC L US IVE D I S C O U N TS The MIT platform provides discounts and special oers on hundreds of well known brands and much more RECOGNITION BOARD Did you know that you can give KUDOS to your colleagues via the MIT Benefits Platform by logging in to your account and then choosing the Systems category followed by Rewards and Recognition Your colleague will instantly receive an email notification and be in with a chance of winning a prize Success Through Motivation 27
Q A With Our Hero Award Winner A huge congratulations to STM Group s Eric Lennon for being awarded the Hero Award Working on our Arriva Rail London Contract in late July 2022 at Shoreditch High Street Station Eric played a paramount role in saving a passenger s life when they pressed the help point button at the station after falling unwell on their travels After locating the customer it was discovered that the individual had a history of heart attacks and was experiencingchestpains whereEricusedhisinitiativeand quickly escorted them to the mess room whilst phoning an ambulance immediately Once in the mess room the customer then became unconscious an extremely fright ening situation to be in however his courage in immediately performing CPR ultimately helped to stablise the customer with the paramedics commemorating him on the assistance in saving this individuals life a truly honorable form of recognition To recognise the outstanding actions of Eric the STM CustomerExperienceDirector ArevikaStepanian and Region al Manager Leonard Murraine were joined by the ARL s Customer Experience Director Charlotte Whit4eld and the Service Delivery Managers Floyd McFarlane Bentley Brooks to present the award We could not have chosen anyone more deserving for such a prestigious award Congratulations Eric 28 Success Through Motivation
THE MOST IMPORTANT THING FOR ME IS TO TRY MY BEST IN EVERYTHING THAT I DO AND FINISHING EACH SHIFT KNOWING THAT I WORKED TO THE BEST OF MY ABILITY 1 Tell us a bit about yourself I m originally from Jamaica and when I moved service to both our customers and client and STMGroupwasthe4rstjobhadintheUK have keep these individuals safe on their journeys a really great and supportive family and four chil your time at STM what has been 5 Ina standout moment dren who I really love 2 eyes I just do what I have to do to deliver a great How are you finding working at STM Without a doubt the most standout moment I enjoy my role at STM as every day is a new and CPR on a man who had fallen unconscious at the would be during the incident of when I performed exciting challenge where try my best in all that station When the paramedics arrived they told 3 I do to overcome these obstacles and deliver a usthatthede4brillatorhadnoreading mea great service that it was my CPR that had kept the man alive What is the most important thing for you within your role The most important thing for me is to try my best This was such an amazing feeling as this was my 4rst time ever performing CPR in a real life in dent 6 future do you see yourself in the in everything that do and 4nishing each shift Where knowing that I worked to the best of my ability 4 How do you feel about winning the hero award Receiving the award was a really great feeling however I don t feel like much of a hero as in my In the future I see myself still working at STM hopefully having a few more great stories of service to tell and continuing to do my best in my role Success Through Motivation 29
SHARING THE GOOD MENTAL HEALTH AWARENESS WEEK AT STM With the theme of this year s Mental Health Awareness Week being loneliness we wanted to create a safe and welcoming space within ourheadozce whereallofourstacouldcomeforacoee chat and sweet treat or two building meaningful connections with one another and working together to tackle loneliness Alongsidethis someofourheadozcestaalsospentthe dayvis iting various stations delivering our STM Mental Health Awareness Ryersandpositivequotestoourfrontlineteam providingval information and support lines and again building those all impor tantconnectionsbetweenourfrontlineandheadozceteams DISABILITY CONFIDENT COMMITTED STM Group are proud to announce that we have been ozcially certi4ed as a Disability Con4dent Committed Employer By becoming disability con4dent this ensures that we remain both inclusive and accessible in every aspect of our business including but not limited to our recruitment process the support we oertoourstaandhowwepromotedisabilityawareness CELEBRATING EID Eid is a religious festive day for Muslims taking place at the end of month of Ramadan Most people within the Muslim community celebrate this day with family friends and loved ones after attending prayer in the morning This year on Eid Day our STM team across our MTR contract spent the day meeting and greeting fellow frontline staff joining in celebration and sharing special biryani and sweet treats together 30 Success Through Motivation
D NEWS Gaining such a successful response to the programme our Company has also had several enquiries from previous students enrolled in the programme regarding the opportunity to join STM within an apprenticeship role We are truly honoured to be able to provide such a fantastic CONTINUING TO NURTURE OUR PARTNERSHIP WITH SCHOOL 21 We are proud to have our continued dedicated and growing partnership with School 21 where we continue to participate in the school s Real World Learning Programme providing authentic and meaningful workexperienceopportunitiesforitsstudents initiative to the younger generations within the shared community of Stratford and will continue to nurture our professional relationship with School 21 ThenextprogrammewillcommenceinOctober and we can t wait to welcome the new group of studentstoourozces Recently 4nishing for its third consecutive year now the collaborative programme brings students and the professional world together in an insightful way with the programme being designed to provide an opportunity that is more memorable than standard work experience COLLABORATIVE RECRUITMENT DAY WITH MTR ELIZABETH LINE Working collaboratively with our prestigious client MTR Eliza bethline ourHeadOzceteamrecentlyspenttheafterno at Hornchurch Jobcentre meeting and recruiting a number of fantastic individuals to join our team A Visit From Her Majesty the Queen During the recent opening of the brand new MTR Elizabeth line a number of our staff were recognised and commemorated by the Network Rail management for providing a level of support considered beyond normal expectation during a visit from Her Majesty the Queen with their professionalism positive engagement and smart appearance being noted as of the highest quality This outstanding level of service is a credit to both themselves and our Company for which you rightly deserve the highest praise We would like to give a special thank you and congratulations to the following staff members who have all received a Chairman s Commendation Letter Abdullah Mohammed Iqbal Hussain Mohammad Ali Kritika Pandya Ijaz Qayum Muhammad Bilal and Muhammad Haris Khan Well done team Success Through Motivation 31
STM Group takes part in the Great British Spring Clean 2022 In collaboration with Stratford Original STM Group was joined by Newham City Council and other local businesses in litter picking around the local Stratford community cleaning the streets of rubbish and participating in the Great British Spring Clean 2022 Lasting from 25th March 10th April 2022 the Great This was a fantastic opportunity for our internal British Spring Clean hosted by Keep Britain Tidy is customers to work collectively with other organi a national movement targeting individuals and or sations in support of a very worthwhile cause for ganisations across the country whilst challenging which local residents and passers by expressed them to act in order to help keeping the Great Britain their appreciation throughout the day clean Back for its seventh year in 2022 the theme of the Great British Spring Clean was simple join the BigBagChallenge and pledge to pick up as much litter as possible throughout the course of the campaign Working in partnership with different prestigious organisations across Stratford a wide range of STM representatives joined together to set out on a morning of litter picking within the local community ultimately filling a respectable total of 15 big bags This is Layla We recently received some fantastic feedback regarding our frontline staff member Layla who works on our MTR Elizabeth Line contract Every morning Layla greets this lovely little girl on her way to nursery where our travelling passenger said that she really brightens up their day It s moments like this that make us so proud to have such fantastic individuals working at STM where even the smallest gesture can have the biggest impact 32 Success Through Motivation
The Security Event 2022 Being hosted at the NEC Birmingham STM were honoured to participate in the Security Event The STM Director of Customer Experience joined fantastic industry colleagues in speaking to a group of Volunteer Police Cadets from three police force areas in the region sharing available opportunities in the security industry examples of our work at STM Group and TOP 200 SECURITY INDUSTRY BY GEMSATWORK STM were recognised as the top 200 Security Industry by Gemsatwork who approached HR for customer experiences feedback They are known for product sampling providing all sorts of products including Lindt Ralph Lauren The Body Shop lessons learnt over the course of the career In the afternoon of this fantastic event the STM Director was lucky enough to have Victor Ubogu Former Bath England Tighthead Prop and STM Brand Ambassador and Brenda Koesterman Vice President of Global Accounts at Convergint Technologies LLC sharing their views and experiences on Equality Diversity and Inclusion The presentations were then followed by an EDI Panel Discussion on The importance of diversification of thought to enhance business growth and opportunities chaired by Letitia Emeana ASIS CPP PSP and CISMP Global Security Capability Manager at Unilever many more We are delighted that STM were recognised and chosen for free sampling with this time being colour catchers which enables us to share these products with the rest of the team Rugby Star on the Line The STM Management Team joined by STM s External Brand Ambassador Victor Ubogu went round to our various stations handing out chocolates to our frontline staff and creating those all important connections between the many different roles that make up STM Group Our frontline staff work tremendously day in day out in making sure each and every travelling passenger has an easy safe and pleasant experience Not to mention maintaining to uphold the strong reputation of STM and promoting our Support Trust Manage values in everything they do This visit was just a small example of the appreciation shown to these individuals as everyone at STM truly understands that the business cannot run without its incredible internal customers they truly are the beating heart of our Company Success Through Motivation 33
Nicole Fisher Marketing Apprentice Katelyn McCulloch Business Apprentice Q What made you decide to do an apprenticeship Katelyn I started an apprenticeship because I wanted a more hands on learning experience I didn t want to be stuck at a desk all day doing the same thing and I really liked the idea of being able to learn and work at the same time Nicole I wanted to do an apprenticeship because I knew I wanted to work in the marketing industry but didn t have the right experience qualifications to take on a full time position The idea of university didn t really appeal to me but I really liked the concept of an apprenticeship where I can train for my qualification and gain work experience at the same time 34 Success Through Motivation Lucie Ballard Business Apprentice A Q A With Our Apprentices GETTING TO KNOW THE N Everyone is like a family want to come t Lucie The main reason why I wanted to progress into an apprenticeship was because I wanted to keep learning as well as gain experience in areas that I hadn t experienced before I wanted to experience what a fast paced environment was like as well as have the opportunity to work with new people Q How long have you been in your role How are you finding it Katelyn It s been just under a month now and I m really enjoying it I ve learnt a lot so far and I m really enjoying a new atmosphere Everyone is like a family and it makes you want to come to work
NEXT GENERATION Nicole I ve been with STM for just over a year now which sounds crazy when I say it as it has gone by so fast I m really enjoying the role and I feel like I ve come a long way from where I began last year Lucie I have been in my current role for a whole year now my journey so far has been a positive experience as I have gained and learnt new things as well as met lots of people along the way who have made my time at STM and enjoyable experience Q What was your perception of the security industry before starting Has this changed Katelyn I viewed security officers sort of like warriors just because of how much they do in their roles every day My view hasn t really changed but been amplified if anything as I now understand why these roles are so crucial Nicole Before joining STM I thought the security industry was just full of big scary men in pristine uniforms all the time Yet since joining STM I ve discovered that there s actually so many different roles within the industry with more women than I expected too Lucie I had a small perception of the industry before applying to the apprenticeship With the knowledge that I had learnt I understood what a big and important role it has in the workplace as well has much growth it has had over the years with new improved ways ily and it makes you e to work Q If you were given one wish what would it be Katelyn To end world hunger and for everyone to live comfortably Nicole For One Direction to get back together Lucie I would ensure that there was a life time supply of double cheese burgers with extra pickles Success Through Motivation 35
Launch of the first ever VOW Voice of Women booklet Earlier this year STM Group launched its brand new Voice of Women booklet in support of the VOW internal working group This hand held safety and wellbeing guide includes a variety of tips resources and all the other means for protection success and empowerment with content suited to not only women but all other genders races and cultures in society You can access our booklet online for free by following this link https lnkd in eK4HfUhD Equity Diversity Inclusion Conference STM were proud sponsors of the ASIS International UK ED I event at the Arsenal Stadium The Event Beyond Differences organised by the STM Director of CX brought the security community together to share best practice and research in the field of equity diversity and inclusion EDI Sessions included The Next Generation why should companies focus on hiring YP s LGBTQ How can companies create a more supportive workplace for LGBTQ employees The importance of allies and the power of collaboration Lifetime Ups and Downs and the Importance of Wellbeing shared by the Former Chelsea Footballer The World of Equality Diversity Inclusion HAPPY PRIDE MONTH Lorem ipsum dolor sit amet consectetuer adipiscing elit sed diam my nibh D id you know that June marked pride month a celebration of people coming together in love and friendship to show how far LGBTQ rights have come throughout the years and highlighting what areas Joined by fellow members of the security industry this was a fantastic day of celebration love and friendship being a representation of how far the LGBTQ community has come but also recognising the long road still ahead for total equality In addition to this we across the whole year work still need work with industry leaders to break the stigma surrounding Pride month is a call for action for people to stop promoting ways to make STM and the entire indus homophobia in society and understanding how damaging this can be to the LGBTQ community On Saturday 2nd July STM Group attended the London Pride Parade 2022 marching across the Capital in support of the LGBTQ community 36 Success Through Motivation the LGBTQ community continuously looking for and try a diverse welcoming and inclusive place for all
Arevika Stepanian Director of Customer Experience ReadthelatesteditionoftheSecurityJournalUK SJUK featuringaHeadtoHeadExclusivewiththeSTM sDi CustomerExperience ArevikaStepanian highlightingthebene4tsofjoiningASSandattendingnetwor sional events in the UK and across Europe as well as everything else ED I STM related Link https lnkd in eYa4udbK Here are some of the questions from the interview Interview with the Director of CX 1 How did you initially get 2 What do you consider to be the 3 What would your advice be to involved within the security industry biggest challenges facing the UK securi other young professionals looking to My journey in the security industry ty industry currently join the industry commenced back in 2017 which I The industry faces many challenges Keep learning be visible and attend have to admit was a role I fell into by which are common to any service events It is critically important to never accident as opposed to a conscious sector As far as I can judge recruitment stand still aim to learn something new career choice When applying for a and retention of quality personnel has every day and continuously grow position with STM Group my current always been an issue for the security Attending events and networking with employer I was drawn to the specif industry Findingqualitysta both industry professionals within security ic job responsibilities and the culture with the necessary skill sets but also or outside enables a broadening of of the Company However it was a with the right approach and attitude the mind a better understanding of decision made without any real un is a constant challenge Ensuring the dierentperspectives andthebuil derstanding of the security world or recruitment of round pegs for round of a solid network which can support how it operates 5 years later here I holes by narrowing individual role you along the journey As David Ehren am talking to others looking to enter pro4les isakeyissue However once berg said Shaking hands remember the industry and spreading the word staareembeddedas internal cus ing names and delivering 110 percent about the opportunities and limitless tomers it is essential that that feel when tasked with a job or project is possibilities within our challenging valued and valuable in the work that what has worked for generations and it they undertake In essence the indusbutexcitingandful4lling sector try and organisations operating within still holds true now In addition be sure to always remain positive and take every opportunity to it needtoprovidethosestathetools that they need to do the job being volunteer whether by joining internal requested of them Customers can groups becoming member of associa help or hinder such an approach by tions orhelpingwithspeci4cprojec determining whether cost or quality of Make sure that you show initiative service delivery is a higher priority on bring a fresh perspective to any matters their buying agenda arising and seize every opportunity which comes your way Success Through Motivation 37
From the Client FEEDBACK Abdul Tijjani Andrew Bangura Derren Richards One of our stations was evacuated because of a fire alert on the Victoria line Andrew and Derren were on shift Derren actually finished his shift at 11 00 but he stayed over to help Both of them did an extraordinary job and implemented the plan quickly with absolutely no issues Thanks to them all LO trains stopped Casserly Hepburn I would like to acknowledge one of your staffs hard work dedication and willingness to always go above and beyond Casserly has always been of tremendous help to our team Yesterday was an excellent demonstration of his tenacity and commitment to work despite the overwhelming demands from our customers due to the LUL industrial action Abdul has been recognised for a job well done during his shift yesterday He was awarded a Security Champion Certificate and Badge for his efforts as he managed to stop the theft of metal railings from the tracks 38 Success Through Motivation
FEEDBACK Elyas Ahmed Bashir From the Customer The Gentleman working in the ticket office this morning were a credit to your company they were really jolly and made a real fuss of my children they gave us a really good start to the day Thank you so much Millicent Osei and Ndubisi Christian Onyekwere The station staff went above and beyond to help me today Although I couldn t collect my tickets from the station due to faults with the machine they were extremely helpful and pointed me in the right direction Amazing service South Tottenham Team A letter from Customer to STM Officer K Pandya Dear Manager I Gail Kingston went to the Heathrow asked the guy if I could buy a ticket today for the 5th he said yes I asked again then he said yes So I buy the ticket it said the 3 Rd on it showed the guy said not on that machine I got mad he shoved the ticket in his hand and walked out I was almost to the street Kritika Pandya The security officer was there she looked at me in a way to say what s wrong so I told her she takes my hand and brings me back in to the station telling me not to worry it will all be OK she is so nice then we get to the guy and she tells him he is to tell all the information not half of it then she tells him to get me my money back he did but Kritika had to go get it she is a very lovely lady and you are lucky to have her I just wanted to relate my thanks to Riquelle Henry from STM James and the whole team at South Tottenham overground Station for preventing my bike from getting stolen and for storing it safely for me after thieves had removed the lock They re a great bunch of people who I think excelled themselves by fending off would be bike thieves and I m extremely grateful to them Abdul Munib Abdul who was extremely kind and compassionate to me when I became really unwell on the platform on my way home to Enfield Town I had to get off the train at Stamford Hill and he calmed me gave me water and kept a close eye on me for nearly two hours until my wife arrived to pick me up and take me home safely I am very grateful for this and he is a credit to TFL and I would like you to thank him on my behalf Success Through Motivation 39
VACANCIE AVAILABLE We re hiring Due to continued growth and success we are recruiting for various roles within the group Please look at the current openings by visiting our website www stmgroupltd com or alternatively you can email businessenquiries stmgroupltd com to enquire about the latest openings August September 2022 Account Manager to join the vibrant and diverse team working for one of the major railway clients MTR Elizabeth Linr an award winning UK train operator delivering the Elizabeth line for London Operations Support Manager to join our diverse and friendly team to motivate and lead a dedicated team for one of our most prestigious clients South Western Railway Operations Manager to recruit train and motivate a team of security check officers and customer service assistants across London and the surrounding areas The successful applicant will lead a dedicated team across the South Western Railway Network Bid Writer to join our Business Development team to create a compelling narrative for focused bids 40 Success Through Motivation
YOUR VOICE ON SOCIAL MEDIA Success Through Motivation 41
STM Group Powered by Service Excellence 1st Floor Solar House 1 9 Romford Road Stratford London E15 4LJ T 0203 597 4264 E businessenquiries stmgroupltd com www stmgroupltd com From US to YOU