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Message MJ QUINNMAY 2025THROUGH THE WIRE

TABLE OF CONTENTSEngineer of the MonthNational Safety & Quality Day The New Trustpilot CampaignEngineer Engagement Feedback

ENGINEER OF THE MONTHENGINEER OF THE MONTHWINNERS FOR MAYI would like to submit Dave Garrick for the engineer of the month. Thissubmission is from Miles’ team, and he would like the engineer to be recognisedfor good workmanship and being a great team player. Dave always helps outwhen asked and saves the day. Very compliant, excellent with customers and asilent hero.Michael is a fantastic asset to the team, he has produced some fantasticengineers whilst buddying. He is constantly picking up extra work and hasrecently dropped his own plans to support other SAM patches, working awayfrom home. His customer service skills and quality is perfect. Adam was recently visited in-field by Openreach as part of their National Safety& Quality Day. We received outstanding feedback from them regarding Adam.They were extremely impressed with him and his professionalism, quality andorganisation. In particular, his MJ Quinn van which was very well organised withevery piece of tooling and equipment secure, visible and available. Adam wascommended for his quality, professionalism and personable nature.3DAVE GARRICK- SOUTH LONDONMICHAEL MCGOWAN- NORTH EASTADAM AINSWORTH- NORTH WALES & NORTH MIDLANDSGrant Marshall has a great attitude to work and nothing is ever too much troublefor him, he has even taken on other people's complaints ensuring happycustomers even when he isn't working in the area. Grant is a real asset to theteam with consistent high completion scores and a real role model amongst theteam. This engineer has even put himself forward as a point of contact for thenew starters on the team. He is a pleasure to manage, and I think his hard workdeserves to be recognised.GRANT MARSHALL - MANCHESTER

4CELEBRATING EXCELLENCE ON OPENREACHNATIONAL SAFETY & QUALITY DAYAs part of Openreach National Safety & quality day, our team was out in the fieldyesterday with John Duffy from Openreach to observe best practices andcelebrate the commitment of our engineers.we had the pleasure of visiting copper/repair engineer Adam Ainsworth inWolverhampton, whose area manager is mark Boulton. John Duffy later shared hisvisit highlights with Kate Allen, Craig Bowen, and our general manager PaulCoates- praising adam for his outstanding setup and professional conduct.Adam’s van was immaculately organised, demonstrating not only compliance withsafety and quality standards but also a genuine pride in his work. His deepknowledge, proactive attitude, and visible enthusiasm for his role at MJ Quinnstood out throughout the visit. It was also encouraging to hear about Adam’s strongcollaboration with the wider Openreach team.The photos captured during the visit, showcasing Adam’s setup and positiveapproach are a great example of the standards we strive for. By sharing thesenationally, we hope to inspire other engineers across the business to follow his leadand continue upholding the highest levels of quality and professionalism. NATIONAL SAFETY& QUALITY DAY

5TRUSTPILOT CAMPAIGNTo continue building MJ Quinn’s reputationas a trusted and reliable service provider,see below reminder regarding our TrustpilotCampaign!The 10 engineers who receives the most genuine positive reviews (rated 4 or 5 stars)on Trustpilot during June will win a £100 gift voucher! Once you’ve completed a job, simply ask the customer if they’d be happy to leave areview on Trustpilot. If they agree, share the link below and guide them to search for MJQuinn Integrated Services to leave their feedback. Trustpilot Reviews: Experience the power of customer feedback Every positive review helps showcase the quality and professionalism of our team. Your great service deserves to be recognised!This is a fantastic opportunity to highlight the outstanding work you do every day and tohelp strengthen the trust our customers place in us.

A message from our Customer Service Manager...First and foremost, well done on the fantastic job promoting our Trustpilot reviews. We’veseen an impressive number of responses in just the first week! Our score has now reached4.1, and we’re steadily closing the gap on our industry competitors.Below is a sample of some of the excellent feedback we’ve received this week. Let’s keep upthe great momentum- thank you all for your continued efforts!6TRUSTPILOT CAMPAIGNWe had an installation today for our broadband, ourengineers were James and his apprentice Jake. Theselads did a great job, they were efficient, very tidy,respectful and great ambassadors for MJ Quinn. Inever leave reviews or do anything like this butthought these lads deserved the credit, big thanks tothem both and we wish them well going forward. I can thoroughly recommend this company. Myengineer (Joseph) who came out to install full fibrewas polite and courteous, and explained everything indetail. He wore covers on his shoes and consulted withme regarding where I wished for the internal for theinternal box to be positioned. He was meticulous in hiswork and completed the work in under two hours.Before leaving he was meticulous and ensured that Iwas comfortable with the new broadband set up.Thank youExcellent service from Eryk today. Very helpful.Talked through everything and explained what hewas doing so I could understand. Went above andbeyond. Cannot recommend enough. Josh Needham (Installation Engineer) turned upthis morning as arranged. He fully explained whatwas to happen. As I hadn’t had much info fromSky as to what would happen I wasn’t reallysatisfied with how the cabling etc... would look onthe side of my house. After discussion it wasdecided that I would route the cable through theloft and that the full installation and connectionwould take place at a later date. Josh was athoroughly professional and pleasant young manand it would be pleasant to see him back tocomplete matters.JAMES SMARTJOSEPH MCNAMEEJOSH NEEDHAMERYK KAWERSKI

7ENGINEER ENGAGEMENTFEEDBACKIn May, we launched an Engineer Feedback Survey to gather input on yourdaily experiences and overall satisfaction as engineers. As part of thisinitiative, we conducted 17 one-on-one calls throughout May and June tohear directly from many of you.Your feedback is incredibly valuable in helping us improve our engineeringculture, processes, and tools.If you haven’t had a chance to fill out the survey yet, please take a moment todo so by scanning the QR codes below. Your voice matters, and we want tohear from everyone

THANK YOU FOR READING!IF YOU HAVE INFORMATION YOU WOULDLIKE TO FEATURE IN THE NEXTNEWSLETTER, PLEASE EMAILCOMMUNICATIONS@MJQUINN.CO.UK