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Covid offering content set: positioning document (offering content; strategic objectives; statistics; quotes), FAQ, dashboard content, splash page, enablement email templates, one-pager

Mobile B2B Content Services Barbara Roy Version 1 0 December 2021

Content services framework: slide deck of "packaged content"; defined service tiers; service forms; assets examples

Table of Contents Select the topic below to directly open content from Slideshow view To return to the table of contents click the icon 04 Content Service Tiers 06 Standard Assets All Verticals 12 Supplemental Cut Paste Content 18 Custom Collateral

Industry Whitepaper Click to Solution edit Master title style

Sales Articles Click Slides to edit Visuals Master title style Social Posts Thought Leadership Content

Mobile B2B Executive Biographies 2021 22 Samsung proprietary and confidential 1

Samsung Mobile B2B Executive Bios Stan Knowles Ian Young Stacia Kates Sebastian Snizavich Jordan Becker Masha Raveendran Kelly Bastion Jason Niermier Akin Musa Jessica Parsamian

Stacia Kates Stacia Kates is Director of Strategic Communications for Chase Technology Partner s mobile B2B division With 15 years corporate and agency experience Stacia develops and drives Mobile B2B communications strategy overseeing a team of 20 design events content and communications direct reports With her substantial expertise in external and partner communications Stacia leads many collaborative sales and partner enablement strategic planning meetings and frequently represents Mobile B2B at key external events Prior to Chase Technology Partners Stacia held strategic communications roles with Microsoft Symantec and T Mobile

LINKEDIN Social Media Editorial Calendar 2021 James Cain Month Week Post Publish Date Type The Ultimate LI Post Type Guide https www linkedin com pulse ultimate linkedin post typeguide peter lowes Industry Content K 12 Education Mobile Insights As educators and administrators work through the uncertainties of what tomorrow s classrooms may look like we explore in this blog article how to develop a strong cohesive tech strategy that s also agile enough to enable seamless engagement across hybrid learning environments PNG JPG blog post images 1200 x 627 px Imagery Hyperlink November Week 1 December 1 2 Week 2 Week 3 Month Week Tuesday 11 2 2021 Blog Article Thursday 11 4 2021 Podcast 1 Tuesday 11 9 2021 Event 2 Tuesday 11 11 2021 Holiday Social Greeting 1 Tuesday 11 16 2021 Event I was priviledged to be invited as a guest on The Technology Restless Ones business technologies podcast to Business Education talk about how mobile technology is increasingly Healthcare Finance enabling better customer experience by powering verticals today s workforce Give it a listen Finance The financial industry is at a turning point and it s clear there s no going back to business as usual I m looking forward to sharing opening remarks at this year s American Banker tag Digital Banking virtual event on November 17th and offering a sneak peek into Samsung s upcoming report that will help financial institutions reimagine banking and wealth management for a mobile world https insights samsu ng com 2021 09 15 th e rule of threesdeveloping techstrategies that definethe future ofeducation https www iheart co m podcast 1119 therestless ones53491386 episode ena bling your workforceto harness a87166147 Link to James speaker page on AB website ALL verticals Chase Technology Partners is proud to support miltary operations with a tactical portfolio that combines defense grade smartphones and tablets with specialty software hyperlink Finance The financial industry is on the cusp of major changes and everyone wants to know what s next Register now to join me at this year s American Banker tag Digital Banking virtual event on November 17th to hear from industry leaders about the future of financial services Link to AB registration page Week 1 Week 2 Week 3

Automated Data Backup is NOT a Disaster Recovery Plan We Ensure Patient Care Continuity Your patients trust you will continue to provide high quality care and protect their data regardless of unforeseen disaster situations like hurricanes ransomware attacks or fires To do that you need immediate access to your EHR and the ability to adapt seamlessly from normal operations to disaster backup and recovery mode PathForward IT takes a patientcentered approach to your EHR systems emergency operation and data recovery planning using healthcare specific solutions and services that apply our Deep understanding of healthcare environments priorities and protocols Experience working with most every EHR and PM system on the market since 2002 Working knowledge of HIPAA compliance rules and regulations Our comprehensive approach means we work with you to avoid outages and downtime Serving your IT needs during a disaster demands a highly responsive business model Our long history of experience and specialized expertise in healthcare IT positions us to help you manage the situation more effectively Learn More Starting now and lasting until forever your health and healthcare will be determined to a remarkable and somewhat disquieting degree by how well the technology works Robert Wachter The Digital Doctor Hope Hype and Harm at the Dawn of Medicine s Computer Age Managed Service Provider

Resources Blog Back Up Your Data to Get It Back From A Cyber Attack 4 minutes read

Cybersecurity Month Blog Series: series strategy (objectives, themes), delivery timeline, 4 posts 

Today s accelerated technology trends are powering unprecedented business transformation But they re also introducing an overwhelming amount of security risk Hackers use a wide range of tools and methods to gain access to your data from social engineering and phishing scams to ransomware attacks and exploiting systems vulnerabilities With virtually all personal and business data stored on internet connected platforms targeting businesses has become a gold mine for bad actors To ensure the best chance of business continuity following any compromising cyber event strategically backing up your data is one of the most foundational best practices you should include in your layered security checklist Business Critical Backup and Recovery Without A Plan Cybersecurity professionals agree pretty much universally that it s not a matter of whether businesses will encounter an attack but when Trying to execute every day business functions without access to data is like trying to drive a car without the tires basically inoperable The very purpose of an holistic security strategy is to minimize as many gateways available to threat vectors as possible local on prem locations geographical distribution networked systems and cloud backups primary or redundant data storage are fundamental first steps in a layered approach to protecting your data Unfortunately employing a data backup strategy isn t as universally agreed upon If that sounds contradictory well it is In fact even many IT professionals generally view backups as an insurance against the potential for an attack verses a priority to combat attacks But consider this common scenario a company has recognized the importance of backing up data and engages IT to deploy it A random device is selected and turned on in a single location but never tested runs on subpar hardware and has no particular defined parameters This approach has a very different outcome during recovery from a cyber attack than a strategic data backup solution Business Continuity Predicated on Data Recovery If you re employing a set it and forget it backup strategy you re in for a rude awakening when an incident occurs Waiting until you need your backups is arguably the worst time to wonder how many copies of your data are

available and where and how they re stored During an incident time is critical downtime adds up quickly and can be extremely costly to your customers your reputation and your bottom line Some businesses simply can t recover they go out of business For a significant outage you need to be able to act fast and be responsive If you or your solution provider don t know what you don t have you re looking at a substantial amount of downtime and mounting associated recovery costs as you work it out Making Cybersecurity A Priority with Data Backup Companies are best positioned to assure business continuity if each of these steps have preceded an incident Security minded culture user behaviors and policies awareness ongoing compliance reinforcement Preventative measures annual third party security assessment to document vulnerabilities in the security controls along with correction recommendations firewalls and backup strategy functioning as intended allow listings and access controls implemented timely patching audits testing monitoring and spot checks and fire drills to ensure everything is documented and security settings haven t changed On call service in place 24 7 365 fully staffed live helpdesk of experienced certified engineers with a 15 minute disaster response time Off loading some of the routine tasks associated with cyber hygiene like software updates patching testing and backups to an MSP like Path Forward IT is an investment in your overall security plan This simple step enables a service provider with end to end data protection solutions to get to know your systems environment intimately enabling expert counsel for when you need to make operational changes that impact IT are thinking about a purchase decision or encounter an attack or natural disaster Backup Options Matter Of course you never want to get to recovery mode but when you do the quality of your backups will be very important The best mitigation for destructive cyber attacks is having rock solid backups However with the advent of affiliate ransomware attackers will now go after any accessible backups too This makes a secure cloud based

backup solution a good choice one that uses authentication that requires a unique set of complex credentials for access does not overlap with workstation server or domain credentials and does not require physical servers in the event of a disaster What makes Cohesity enterprise class backup solutions the preferred choice of so many enterprises worldwide are the expanse of options available to prepare your organization for a variety of data compromises Cohesity provides a secondary repository with immutability for offsite storage ransomware early detection and other advanced security features along with a team behind it monitoring and testing everything daily to ensure its efficacy The benefits of backup options become crystallized during a recovery operation Customized data protection and recovery solutions provider Path Forward IT points to less production impact and downtime in general rapid speed to restore massive data storage of up to 35 PiB pebibytes granularity and the flexibility to scale and customize the solution to fit customer needs Backup As Last Line of Defense A layered security strategy improves your chances of stopping threats from penetrating your environment But as new technologies develop and threat actors mature in finding ways to exploit them strategically backing up your data can mean the difference between business devastation and a quickly contained service interruption If you put a key under the mat for the cops a burglar can find it too Criminals are using every technology tool at their disposal to hack into people s accounts If they know there s a key hidden somewhere they won t stop until they find it Tim Cook CEO Apple Inc To learn more request a consultation with Path Forward IT Resources

As a Senior Content Manager for eBay I was the content designer for a new eBay Yahoo co branded toolbar The following samples include a Word version of cut paste content for the UI designer edits to preliminary mockups final state screenshots and new Help content Content for Download Page Title I Welcome Free Easy To Use eBay Toolbar Title II Get the latest features from eBay and Yahoo in one toolbar Bullet points Search all of the Web eBay eBay Express Half com and more Access sites you visit the most such as Yahoo Mail and My eBay with just one click Protect your eBay and PayPal accounts against fraud with Account Guard Use eBay Alerts to help you win more items Get notified before a listing ends or when you get outbid Download Box Button text Download Now Subtitle eBay Toolbar Featuring Yahoo System Requirements Windows 98 ME NT 2000 XP Vista Microsoft Internet Explorer 5 0 6 0 7 0 2 6 MB Learn More Country specific versions of the eBay Toolbar Australia China Simplified Chinese Austria France Belgium French Germany Belgium Dutch Italy Canada Netherlands Spain Switzerland Taiwan Traditional Chinese United Kingdom Download the original eBay Toolbar Content for Installation Screens SCREEN 1 Begin install Please review the User License Agreement and the Privacy Policy Click I Agree to continue NOTE I Agree could not be bolded due to coding constraints Per DeAnn 1 9 07

Action Button Text Button Cancel Button I Agree SCREEN 2 Installing SCREEN 3 Congratulations eBay Toolbar Featuring Yahoo has been successfully installed Account Guard Sign Up Box Get Account Guard protection for eBay and PayPal by entering your passwords below optional eBay Password PayPal Password Yahoo Options Checkboxes Make Yahoo my default Internet Explorer search engine Make www yahoo com my default Internet Explorer home page Action Button Text Button Finish SCREEN 4 ERROR MESSAGE Choose install location Install Setup There is not enough free disk space on your C drive to install the eBay Toolbar Please select a different install location Button Text Cancel SCREEN 5 LOCATION BROWSE AND SELECTION Please select the install location Path Directory Action Button Text Button Cancel

Button OK SCREEN 6 INSTALLATION FOLLOWING NEW LOCATION SETUP Installing Content for Confirmation Page Title Congratulations Your eBay Toolbar Featuring Yahoo is now installed Subtitle Preview the new toolbar features below Next Steps Get Alerts Sign in to enable desktop alerts and more Search the Web Select Yahoo in the search box enter your keywords and click the Search Web button Search eBay Select eBay in the search box enter your keywords and click the Search eBay button Learn More Action Button Text Sign In Content for Animated Toolbar Callouts Area Callout for Search box Callout for My eBay Text To search select either eBay or Yahoo from the pull down enter your keywords and click the Search button One click access to My eBay Callout for Account Guard Green on eBay red on potential spoof sites Callout for Yahoo Mail One click access to Yahoo Mail Callout for My Yahoo One click access to My Yahoo Call to action Page Sign in

GLOBAL VR Takes Need for Speed Underground to the Coin op Streets SAN JOSE Calif February 15 2005 Players around the world are ready to shift into high gear as the topselling racing videogame Need for Speed Underground comes to coin op GLOBAL VR has licensed Need for Speed Underground from Electronic Arts NASDAQ ERTS and is forging new territory by offering the coin op community a unique dynamic player experience with this well recognized driver Need for Speed Underground taps into the current tuner culture of urban street racing by offering the most notable licensed cars such as Toyota Supra Mitsubishi Eclipse Nissan 350Z and the respected Nissan Skyline GTR which while having a dedicated domestic following is an import and not commercially available in the US That Need for Speed Underground features the street tuners our target audience actually owns and races or wants to own and race in real life is a large part of its appeal The gameplay is a realistic experience in that the player can actually feel the difference in handling between the cars they have been fine tuned to reflect the subtleties specific to each automobile type shares industry veteran and Need for Speed Underground Coin op Producer John Ray The scenes set at night and with various level appropriate obstacles such as construction excess accompanying traffic or varying road conditions boast graphics designed by an Oscar nominated Hollywood visual effects expert Need for Speed Underground initially will feature three modes of play race career and tournament In Career mode players can run their car through a series of 81 challenging races to earn parts and upgrades Not only will players be able to earn performance upgrades they will be able to earn the ability to alter the actual appearance of their car making its customization truly unique by adding assets such as graphics or ground effects Tournament modes will include national cash prize tournaments a first for coin op driving as well as operator run tournaments Players will be able to choose circuit or drag track styles 6 speed manual or automatic transmission and of course their car The increasingly popular drift track style is expected in future updates GLOBAL VR has been preparing for the coin op release of this laudable mega title for a very long time to the point of positioning games for free play at well known auto show Hot Import Daze so that enthusiasts and end users could have the opportunity to provide valuable feedback in its early developmental stages The players weren t shy about offering their opinions says GLOBAL VR Product Marketing Director Wes Harris but rather they were very specific about what they wanted to see in the game and what they could live without We used their feedback to redesign the 6 speed shifter and to relocate the nitrous button Now in all cabinet configurations the shifter feels more like a real street tuner than any other game and the nitrous button is a short throw from the steering wheel and the shifter Avid race fan and dedicated player Joey Cuellar had this to say about the newest GLOBAL VR driver Need for Speed Underground is a big change from Need for Speed GT It packs a punch and delivers features true racing fans crave With the introduction of the NOS system it adds more depth to the overall gameplay knowing when and where to use it will add months to the replay value This is definitely a racing game I would leave my house for every day to play Need for Speed Underground will also support the new GLOBAL VR Players Card With the new card players can customize their car as well as unlock additional or advanced game features National cash prize tournaments will launch this spring offering a 10 000 monthly prize pool Upgrade kits will also be made available for existing Need for Speed coin op games Golf and football tournament players will be able to use the SmartCard format Players Card they currently have to access the online features of Need for Speed Underground Product Marketing Director Wes Harris elaborates This gives operators a pre existing group of players ready to experience the tournament modes of Need for Speed Underground Need for Speed Underground is set to ship in March 2005 Call your local distributor for more details For further information please contact

Servicing Celebrity and Commercial Clients In fabric restoration often acknowledgement for achievements and quality service originates from the industry itself Or in the case of franchise operations such as FRSTeam Fabric Restoration Service Team who is rated on franchisee satisfaction accolades can also come from the franchise associations Generally speaking however those who clean clothing and textiles damaged by smoke fire water mold vandalism or other force or contaminant are unsung heroes who quietly work in the background to restore some order and normality to persons experiencing the effects of loss from the smallest household to the to the very largest from the average customer to the rich and famous For a residential homeowner and maybe even a small business owner a loss is a personal issue that while certainly an anxiety ridden or traumatic situation is mostly only impactful to that individual and their family A celebrity or big business client will have different concerns and expectations that require some altered procedures in managing the job and handling their items Discretion Whether a spoken or unspoken request discretion is often an expectation of those handling celebrity big business or high profile clients Because reputation or commerce concerns can come into play when a brand is associated with a loss businesses such as department stores or hotels who service or sell product to customers may not want the images that damage conjures associated with their facility Similarly celebrities may not want to be identified with a loss though a fabric restoration business may benefit from publicizing that particular client relationship Unless express authorization is offered it s probably best to err on the side of caution and save name dropping for other highprofile clientele rather than publicizing to general news media Job Management Because high profile clients have a larger personal infrastructure meaning there may be more layers of gate keepers to go through such as house managers or business managers some special accommodation may be required as regards scheduling communication and servicing Don Canzoneri of FRSTeam by West Covina Cleaners who often services Hollywood clients says it s important to be prepared to go the extra mile in performing functions not normally undertaken in the fabric restoration business

Over the years I have met clients who ve flown in private jets to meet me I ve also worked with some of the most priceless garments used in Hollywood I recommend fabric restoration experts send their best crew or as owner oversee the job themselves Canzoneri warns to also heed the physician s credo to first do no harm Restoration experts should be extra vigilant to not damage anything on the property as the cost of flooring draperies wallpaper etc is often shocking according to Canzoneri Cleaning High end couture items will require more than a ritual glance at an attached care label Restoration experts may be handling one of a kind textiles with a serial numbers like Armani Black Label garments or precious delicate fabrics that require multiple hand cleaning processes Because items worth thousands of dollars require special processing and handling fabric restoration services should charge accordingly according to FRSTeam of West Covina Cleaner s Don Canzoneri Billing The cleaning cost should be in line with the cost of the textile Restoration professionals will also need to factor in packaging and perhaps special deliveries says Canzoneri In celebrity homes generally the house manager will assign the domestic staff to putting away the garments We may have to break up the items into multiple deliveries to accommodate the client s needs Ultimately flexibility and meeting the client s expectations is most key according to Canzoneri Since 2005 FRSTeam Fabric Restoration Service Team has serviced large department stores movie studios actors dancers athletes entertainers and other high profile clients For more information on fabric restoration franchise FRSTeam visit www frsteam com Barbara Roy is a professional freelance writer and manager of communications for national fabric restoration franchise FRSTeam Founded in 2005 FRSTeam offers fabric restoration services to property insurers and loss and damage mitigation contractors in 43 states across the continental United States and Canada

2HFY18 1HFY19 CX4S Communications Plan Communications Culture Change Goals Progress XXXXXXX org from understanding to supportive on customer experience change curve Data protection design thinking and xxxxxxxxx xxxxxxxxxx Embed xxxxxxxx CX mindset CX 3Es equal better experience which improves xxxxxxx to accelerate xxxxxxxxxxxxxx Campaign Campaign Goals Implementation Strategy XXXXXXXXXX CX4S Strategy Narrative Brand Campaign Ensure universal awareness among all employees customers partners and stakeholders about xxxxxxxxxxxx strategy narrative and story Position CX as the umbrella over its respective programs Ensure visual components branding support the connected narrative Create xxxxxxxx narrative w CX strategy illustrating how CX xxxxxxx xxx and xxx xxxxxxx are all interconnected Develop standards for consistency in CX4S naming convention how and when to use convention context driven and brand imagery badges etc CX Me More xxxs Please Support xxxxx priority of World Class xxxxxxx i e consistent customer experience Reach training completions by target date Increased commitment to progress reporting on CX4S Improvement Initiatives Train xxxxx on xxxs xxxxxx xxxxxx from the customer perspective the customer experience journey touchpoints with the customer and how it impacts the xxxs Communicate CX4S portfolio improvement initiatives implementation updates Establish a strong baseline of xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Help current and new xxxs CX4S employees develop skills needed to design customer experiences Show xxxxxxx movement up the customer experience change curve indicating embedded CX mindset Design Thinking mastery Increase org adoption of xxxxxxxxxxxx tool Reach training completions by target dates Cultivate customer centric behaviors through xxxxxxx xxxxx xxxxxxxx that include CX mindset passion Reinforce importance of and how Data Protection fits within the CX One Story Promote xxxxxxxxx implementation customer understanding surveys xxxxxxxxxxxx Promote xxxxxxxxxxx awareness Train xxxxxxxxxxx on design thinking how all the key components family w in CX4S xxxxxxxxx comms monthly quarterly messaging for Java w xxxxxxx All Hands xxxx meetings xxx updates xxxxxxxxxxx Summit industry events conferences Addressing customer inquiries create FAQ to have content in place that addresses customer inquiries ad hoc Tighter collaboration w xxxxxx Jive migration to xxx Communities strategy restructure and create for GA on May 25 CX Culture Discipline Skills Building Expand Our Influence Ongoing Program Support Keep xxxxxxxxxx apprised of most important objectives and progress Anticipate xxxxxxxxx that could impede attach renewal Redesigned survey xxxxxx adoption by early FY19 Create an xxxx Community that integrates all CX4S programs and their initiatives that reinforces the CX4S One Story and helps visitors interact with us Ensure current weekly status available on all improvement initiatives and programs enabling publication in timely manner to xxxxxx and xxxx Provide monthly and quarterly comms performance indicators to enable adjustments to our planned actions Success and improvement statistics and results through xxxxxxx xxx stories and xxx report Exhibit a by design mindset by reinforcing methodology CX4S improvement initiatives support change mgmt comms Monthly CX4S Newsletter event ad hoc articles channel distribution Program level comms xxxxxxxxxxxxxxxxxxxxxxxxxx Metrics adoption and behavior changes reporting xxxxxxxxxx xxx stories FY18 CX4S xxx Report Sales Orientation Live CSOL preso expo xxxxxxxxxx xxx NHO

2HFY18 1HFY19 CX4S Supporting Actions Campaign Action xxxxxxxxxxxx CX4S Strategy Narrative Brand Campaign Create and socialize CX4S Walking Deck PPT Create new CX Lounge collateral Implement CX Lounge enhancements Spark room CX4S Design Practice Cisco Design Thinking and Services Strategic Experiences CX4S Framework Create new branding components Brand and build new IBM Communities according to how we want visitors to interact with us Communicate CX4S narrative strategy CX Day Oct 2018 planning prep promotion CX Me More xxxs Please CX Culture Discipline Skills Building Ongoing Program Support Delivery Audience Channel Key Partner X Promotion Core WG CX Lounge Bi Wkly syncs STO InfoSec TS CA Org CX4S IBM Communities TS IBM Community Program Annual Report Q3 Q4 cdp_staff and kyang all mailers core WG teams cdp cisco com CX4S IBM Communities CHILL external We re Listening blog CX Lounge TAC in Action AS in Action Other Svcs CCS Srv Sales Ops Emerging Solutions STO DPP Page DPP IBM Cmty trust cisco com CA News Roundup Change Network CX4S Biz Brief Promote SDP trainings Intro to Privacy Intro to Data Security Securing Your Data Environment Understanding Your Data integrate Data Advisor Develop and promote CX Design Thinking trainings 3 Es CX4S interviewing Cisco Design Thinking Journey Mapping Habits of Amazing Experiences Develop CX4S narrative strategy One Story VoD Promote the CX4S reward recognition program Create program badge and other visuals as reward and visibility for demonstrating CX4S behaviors Refine Behavior Change curve to reflect required skills how where to gain knowledge and learning Q4 FY19 cdp_staff and kyang all mailers Core WG teams Cdp cisco com TS AS IBM Communities CX4S IBM Communities CX Lounge TAC in Action AS in Action Learning at Cisco EMS vBrick Rev STO DPP Page CA News Roundup Change Network Create messaging request template for team Draft editorial calendar for CX4S Biz Brief incl CX Lounge updates calendar for Brown Bags training Report monthly and quarterly CX4S metrics Collect quarterly success stories for review Create FY18 Annual Report Build CSOL training deck Support TSIA presentation development Judy Q3 FY19 cdp_staff and kyang all mailers Weekly AS TS newsletters Monthly CA News RoundUp CA org TAC in Action AS in Action CHILL external We re Listening blog CX4S Biz Brief STO DPP Jive Cmty Services Internal Newsletter Publish monthly newsletter updates on Portfolio Improvement Initiatives Create 3 Es NPS and loyalty basics training Share CX health and best practices for awareness Develop content calendar and host Brown Bag sessions Q3 FY19 TAC in Action AS in Action STO DPP IBM Communities CA News Roundup Change Network Services Internal Newsletter CX4S Biz Brief

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Connected Fleet Solutions Article Content Why Legacy Tech is Tanking Your Long Haul Driver Attract and Retain Strategy Over the road truckers love to drive But it goes deeper than that They love the open road the peace and quiet and perhaps most of all the independence No boss breathing down their necks No cubicle No computer They are the last cowboys and cowgirls of the open road in America Romantic dream Spend a day hanging around a truck stop like the Samsung Transport Logistics team did Scratch the surface and you will find an independent spirit dwelling inside the lived in cab of every long haul truck not the fly by night drivers but the ones who stick around and make it their business to earn a good wage Every independent trucking company wishes BY 2026 THERE WILL BE A PROJECTED 108 400 ADDITIONAL HEAVY AND TRACTOR TRAILER DRIVERS NATIONALLY Mineta Transportation Institute they could clone the good ones Knowing the best drivers love their jobs value their independence and have an entrepreneurial mindset towards keeping their eye on the bottom line trucking organizations must realize that the legacy proprietary technology they have been reliant on for decades isn t going to cut it with cream of the crop long haulers today s Gen Y ers OR tomorrow s Z Generation Here s why Legacy technology strangles independence Technology is often perceived by the truck driving labor force to be a tool of management in collusion with government regulations intended to restrict driver freedom Sure technology in the cab is a necessary evil but when it becomes a roadblock that winds up compromising driver satisfaction costing precious driving hours and reducing deserved income it can be downright intrusive for the driver and a deal breaker to the good ones trucking companies really seek to hire 1

Connected Fleet Solutions Article Content Technology in the cab that used to save the business money now costs it great hires A large percentage of in cab driver applications running on a legacy mobile data terminal require a workaround The driver can t actually use the cumbersome technology in real time but must keep manual notes on a steno pad because the driver software applications and proprietary technology are a collection of isolated apps that are not intuitive nor integrated to share the most basic information So instead of reducing paperwork and saving precious time the laborious system ends up taking much more effort For technology to help the modern day driver with real problems it needs to reduce or remove inter dependency between manual processes improve driver to driver and THE AVERAGE ANNUAL TURNOVER RATE FOR LONG HAUL TRUCKERS AT BIG TRUCKING COMPANIES HAS BEEN GREATER THAN 90 FOR DECADES THAT MEANS FOR EXAMPLE IF A COMPANY HAS 10 TRUCKERS NINE WILL BE GONE WITHIN A YEAR American Trucking Association ATA driver to manager communications support real time handling of critical event situations de tether the driver from a single location to complete critical outside the cab job tasks provide real time access to weather and traffic warnings alternate routing options and guides to loading docks and vehicle inspections and enable them to update their load status so they can get paid as quickly as possible Outdated technology and driver success are in direct opposition So what does a technology solution that cost effectively delivers results to the trucking company while simultaneously enabling drivers to efficiently do their jobs look like It starts with modernizing the entire hardware experience with Samsung devices providing a single pane of glass where drivers can intuitively record and manage their job activities through a familiar unified interface Coupled with modern smart fleet management software like that offered by connected vehicle technology expert Platform Science Samsung Connected Fleet 2

Connected Fleet Solutions Article Content Solutions deliver a single integrated experience that guides drivers through daily work related tasks making a significant impact on their overall quality of life while out on the open road Samsung Connected Fleet Solutions for modern fleet management also improve driver retention serving as a strategic recruiting tool that brings new and up and coming drivers into the industry Today s problem is drivers know very well the technological convenience that s possible because they use modern smart phones and tablets in their personal lives Rather than struggle with the fixed mobile data terminal and outmoded technology inside the cab drivers often find it easier to just pick up their smartphone and call the dispatcher for assistance even knowing there will be a wait Familiar mobile smart tech without budget busting TOC Believe it or not the trucking industry was an early adopter of state of the art technology Companies were highly motivated to comply with new regulations using fixed cab mounted mobile data terminals But because these legacy fleet wide systems required substantial initial and continued financial outlay understandably trucking companies have wanted to get the most from their investment On our ride alongs long haul drivers remarked about the Samsung enterprise grade ruggedized tablet Where have you been hiding this and This works more like my Android tablet and Tell management about this Samsung tablets are highly rated by fleet drivers at a consistent 4 to 5 stars Why such a positive response Samsung tablets are the most intuitive secure rugged devices the industry offers designed to enable mobile workers just like long haul drivers Because drivers are able to quickly and easily operate and gain value from Samsung Connected Fleet Solutions trucking companies can forego off putting arcane training programs and their 3

Connected Fleet Solutions Article Content associated costs Samsung smart fleet management solutions are fully integrated and feature auto fill capabilities making it easy to securely duplicate information across applications Drivers can finally throw away handwritten notes and cease tedious time consuming reentry Along with the benefit of significant reduction in turnover managers will find their drivers to be much more self sufficient Samsung ruggedized devices smart fleet management software an easy to use system that enables drivers with greater independence and more road time So if you ve been wondering how to attract and keep the good ones long haul drivers themselves say this is the way to their heart and wallet 4

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