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Cherokee County Marshal s Of ce

2015 Annual Report 3 4 5 6 7 8 10 13 20 26 40 42 Letter from the Chief History of the Marshal s Of ce Organizational Chart County Commissioners County Of cials Marshal s Of ce Code Enforcement Animal Control Division Animal Shelter E 9 1 1 Communications Achievements Awards In loving memory of Report Highlights The Marshal s Of ce began the process for national accreditation by the Commission on Accreditation for Law Enforcement Agencies CALEA to be completed by rst quarter 2016 Two Animal Control Of cers attended Mandate Training and were certi ed as Peace Of cers and became Deputy Marshals The Marshal s Of ce provided all of cers Code Enforcement and Animal Control with body cameras

Chief Ron Hunton Dear Citizens of Cherokee County I am proud to present to you the Cherokee County Marshal s Of ce Annual Report for 2015 This report re ects many accomplishments of the four combined agencies in the Marshal s Of ce organization Code Enforcement E 9 1 1 Animal Control and the Animal Shelter Each agency in our organization strives to improve the quality of life in our community by serving its citizens with a commitment to exceptional customer service It is an honor to work alongside the sworn of cers civilian personnel and volunteers who dedicate themselves to serve Cherokee County with the highest degree of professional standards We remain true to our core values of Respect Integrity and Excellence In 2016 the Marshal s Of ce will continue to emphasize training and education for all of our employees We will also focus on improved technology to streamline processes and improve communication On behalf of everyone at the Cherokee County Marshal s Of ce I thank you for your unending support and assure you that we will serve this community with honor and integrity It is our goal to earn your trust and respect every day not only for what we achieve but for how we do it Sincerely Chief Marshal Ron Hunton E 9 1 1 Agency Head

Cherokee County Marshal s Of ce The Cherokee County Marshal s Of ce was established in 1991 in the city of Canton Georgia located approximately 50 miles north of Atlanta The agency was originally created by the Cherokee County Board of Commissioners for the enforcement of county codes At present the Cherokee County Marshal s Of ce incorporates two divisions Code Enforcement and Animal Control The command structure currently consists of Chief Marshal Ron Hunton Deputy Chief Jamie Gianfala and Major Karen Johnson The Cherokee County Marshal s Of ce is not a traditional law enforcement agency Although it provides support to other law enforcement agencies within Cherokee County emergency services are not a primary function of this agency The Code Enforcement Unit provides enforcement of county ordinances and Georgia state law They also provide security to other county operated departments when necessary The Animal Control Unit enforces county ordinances and state laws as they relate to domestic animals A State Certi ed Law Enforcement Agency The current service population for Cherokee County is approximately 230 985 according to the U S Census Bureau The Marshal s Of ce generally operates using a Monday through Friday schedule while utilizing a rotating on call schedule for nights and weekends Enforcement throughout the county is accomplished by dividing the county into zones appropriate to the number of of cers in the eld There are currently ve Deputy Marshals and six Animal Control Of cers covering the service area Two unit commanders one Sergeant and one Corporal manage both divisions The Cherokee County Marshal s Of ce also includes two civilian employees who provide administrative support

Organizational Chart Citizens of Cherokee County Board of Commissioners County Manager Jerry Cooper Chief Marshal E 9 1 1 Agency Head Ron Hunton Executive Assistant Jo Ann Faverey E 9 1 1 Director Priscilla Bridges Communication Specialist Jason Jenkins Administrative Assistant Shannon McDonald Administrative Assistant Penny King Operations Deputy Chief Jamie Gianfala Administration Major Professional Standards Karen Johnson Administrative Assistant Gloria Mosser Animal Shelter Director Susan Garcia Shelter Manager Susan Caldwell Rescue Event CoordinatorSupervisor Lori Kekel Intake Supervisor Melissa Haller Adoptions Full Time 4 Matthew McMullen Intake Full Time 5 Adoptions Part Time 1 Intake Part Time 1 Sergeant Dwayne Casteel Supervisors 4 TAC QA Josh Shute Lead C O 4 Accreditation Manager Greg Argo Deputy Marshals 5 C O CTO 31 Training Coordinator Linda Miller Animal Control Of cers 6 Call Taker 1 CAD Manager Ashley Walker Part Time C O 9 Records Coordinator Vickie Kull Corporal Veterinarian Technician Lori Ancelet E 9 1 1 Marshal s Of ce 2015 Annual Report 5

Cherokee County Board of Commissioners L B Ahrens Chairman Steve West District1 Commissioner Brian Poole District 3 Commissioner Raymond Gunning District 2 Commissioner K Scott Gordon District 4 Commissioner 6 Cherokee County Board of Commissioners

Cherokee County Of cials Mission Statement The Cherokee County Board of Commissioners is dedicated to providing a Superior Quality of Life for its residents Our Goal To preserve the Beauty Unique Character and Desirability of the Community where we live work and play Our Promise Listen to you Respect your Rights and Represent you with the highest standards of Ethics and Integrity Jerry Cooper County Manager Our Commitment Service Excellence Continuous Improvement Accelerate Infrastructure Improvements State ofthe art Public Safety facilities training and personnel Fiscal Responsibility Conservative Planning to maintain lowest tax rates in ARC Metro Atlanta Cherokee County operates under the commission county manager form of government This system combines the policy leadership of elected of cials with the administrative abilities of a county manager Christy Black County Clerk Marshal s Of ce 2015 Annual Report 7

Marshal s Of ce Chief Ron Hunton After 35 years experience in law enforcement Chief Ron Hunton was sworn in as Chief Marshal on August 26 2014 His prior service includes 20 years at the Cherokee County Sheriff s Of ce Chief Hunton earned a Bachelor s Degree from Reinhardt University a Master s Degree in Public Administration from Columbus State University and is a 2005 graduate of the FBI National Academy As a Georgia Peace Of cers Standard Training POST Certi ed Instructor Chief Hunton acts as an Adjunct Instructor for the Roger D Garrison Law Enforcement Training Center as well as Columbus State University Command College He is also a Force Science Institute Graduate Certi ed Use of Force Analyst Professional af liations include the following 8 Marshal s Of ce FBI National Academy Member Georgia Chief s Association International Association Chiefs of Police Peace Of cers Association of Georgia Cherokee Multy Agency Narcotics Squad CMANS Board of Directors

Deputy Chief Marshal Jamie Gianfala Deputy Chief Jamie Gianfala began his law enforcement career with the Cherokee County Sheriff s Of ce in 1993 He transferred to the Marshal s Of ce as a Major in 2014 and was promoted to Deputy Chief Marshal in May 2015 The Deputy Chief is responsible for the daily operations of the Deputy Marshals and Animal Control Of cers and also provides supervision in the absence of the Chief Marshal Deputy Chief Gianfala will graduate in 2016 with a Bachelor s Degree from Reinhardt University and further pursue his Master s Degree in Public Administration at Columbus State University Major Karen P Johnson Major Karen P Johnson joined the Marshal s Of ce in August 2015 as the agency s manager for the Commission of Accreditation for Law Enforcement Agencies CALEA and State Certi cation She also serves as the Internal Affairs Of cer and Training Director Major Johnson was previously employed with the Cherokee County Sheriff s Of ce for 23 years She earned a Bachelor s Degree from Kennesaw State University a Master s Degree in Public Administration from Columbus State University and is a 2001 graduate of the FBI National Academy Mission Statement Core Values As members of the Cherokee Marshal s Of ce we accept responsibility and are committed to contributing to the quality of life in our community through effective law enforcement and code enforcement The character of our agency is best re ected by the quality of service provided by our Respect We will treat people with fairness tolerance kindness and dignity while protecting the rights and freedoms as guaranteed by the Constitution of the United States Vision Excellence We are committed to delivering quality law enforcement service by recognizing the importance of training personal effort teamwork dedication to duty and strong professional standards The Cherokee County Marshal s Of ce is committed to preserving a high quality of life and feeling of safety for the diverse population of Cherokee County Integrity We are dedicated to maintaining the highest moral standards by embracing the principals of honesty trust and courage members Members of the Cherokee County Marshal s Of ce are committed to serve with professionalism respect and concern for the community Marshal s Of ce 2015 Annual Report 9

Code Enforcement Code Enforcement responded to 2 506 calls for service in the calendar year 2015 For the same time period in the previous year the department responded to 2 052 calls The majority of Code Enforcement complaints were for property maintenance issues Included in this category Outdoor Storage received the highest number of complaints followed by Vegetation Control and Junk Vehicles Property maintenance issues were also the top complaints for scal year 2014 Dwayne Casteel Sergeant Field Operations Commander January December 2015 Code Violations Complaints Property Maintenance 1 194 Zoning 429 Traf c Violations 373 Other 372 Environmental Ordinance 36 Development Regulations 27 10 Code Enforcement Licensing Permits 75

Property Maintenance 406 229 195 139 59 51 Damaged Structure 70 45 Illegal Dump Junk Vehicle Mud on Roadway Litter Control Zoning Regulations Outdoor Storage Un t Dwelling Vegetation Control Licensing Permits 182 26 24 22 106 64 46 31 3 0 Business Without a License Sign Unpermitted Ordinance Use Without Building Permit Zoning Alcoholic Liquor Beverages License Development Traf c Pre License Solicitors Inspection Environmental 30 21 256 Vehicles for Hire 117 Large Trucks Developmental Regulations Traf c Violations 6 6 Soil Erosion Illegal Burning Noise Ordinance Other Calls For Service 181 87 14 Animal Control 7 ATV Environmental Health 29 Illegal Parking 36 6 Loitering 0 Miscellaneous Call Mobile Home Ordinance 12 Tag Recall Marshal s Of ce 2015 Annual Report Warrant Service 11

Other Activity Abandoned Vehicle Arrests Business License Veri cations Citations Issued Community Meetings Funeral Escorts Hours in Court Hours in Training Miles Driven Mobile Home Decal Inspections Money Escorts Of cer Assist Parks Patrolled Schools Patrolled Signs Removed Stranded Motorist Street Hazard Subpoenas Issued TOT AC TOT other Agency VIN Inspections 2014 2015 0 28 21 88 6 0 71 596 64 830 25 112 113 218 254 494 0 0 1 13 21 32 9 42 11 224 6 24 74 798 95 657 1 444 353 505 846 144 36 17 39 74 77 Code Violations Activity January December 2015 1 586 1 172 730 130 112 Citations Corrected 2014 698 364 401 224 2015 896 848 304 213 Extended No Contact Re Inspections 205 Unfounded Warnings Issued Warning notices are typically issued for a rst offense and the person responsible is given an opportunity to correct any violations Upon a second offense the individual is written a citation and must appear before the Cherokee County Magistrate Court 12 Code Enforcement

Animal Control Division typically receive calls for service The Animal Control Division of the if an animal is found loose and Cherokee County Marshal s unattended or abandoned Of ce serves to protect the Animal Control of cers will also health and safety of the citizens assist in cases of nuisance of Cherokee County In animals which includes addition the program serves to damage to property attacks of protect the welfare of animals a human or another animal and to prevent cruelty and excessive barking or chasing neglect Animal Control of cers vehicles bicycles or people It is are responsible for enforcing all the duty of an animal owner to animal related ordinances be responsible however enacted by the Cherokee Property Maintenance 1 194 violations of any ordinance County Board of Commissioners could result in a citation and or and the laws and regulations of Zoning 429 having their animal impounded the State of Georgia They

Animal Ordinance Violations Animal Control Of cers enforce the Animal Ordinance throughout Cherokee County Of the 4 139 calls for Animal Control 283 were of cer initiated while on patrol and 3 856 were received complaints from citizens or other agencies Matthew McMullen Corporal 82 652 320 289 Abandoned Animals Animal Attacks Animal Cruelty Stray Animals 368 17 14 Animal Control Division Animal Control Complaints 1 088 1 323 Loose Unattended Animals No Proof of Rabies Nuisance Animals Other Violations

Complaints by Category Abandoned Cat 15 Abandoned Dog 67 Animal A ack Animal 113 Animal A ack Human 207 Animal Cruelty 19 Animal Neglect Cat No Proof of Rabies 270 0 Dangerous Dog 1 Dog No Proof of Rabies 17 Farm Animal 121 Injured Animal Interfering with O cer Loose Una ended Cat 229 0 39 Loose Una ended Dog 928 Miscellaneous Call 311 Nuisance Barking 247 Nuisance Cat Nuisance Dog Owner Arrest Evicon Impound 71 50 30 Stray Cat 217 Stray Dog 853 Tethering Vicious Dog Wild Animal 67 14 253 Marshal s Of ce 2015 Annual Report 15

Animal Control Jurisdiction During the year 2014 Animal Control lost jurisdiction inside the city limits of any city in the county and can no longer respond to their calls for service Animal Control can only respond to the Agency having jurisdiction to provide assistance The agencies having jurisdiction inside the city limits of the cities in the county are responsible for the enforcement and prosecution of animal control ordinance violations within their limits 3 462 Calls per Jurisdiction 299 117 42 Ball Ground 16 Canton Animal Control Division County Holly Springs 7 Nelson 31 Waleska 181 Woodstock

Other Activity 2014 2015 179 151 4 22 135 58 Miles Driven 124 429 121 103 Of cer Assist 71 156 Subpoenas Issued 22 19 438 590 Citations Issued Community Meetings Hours In Court Training Hours Animal Control Revenue The revenue for the Animal Control Division originates from a written citation and the nes are collected by Cherokee County Magistrate Court Revenue from these nes has shown a decrease from 2014 to 2015 Animal Control of cers always encourage compliance with the code of ordinances to avoid citations 79 484 00 96 684 55 2015 2014 Animal Control Activity 1 064 739 2015 2014 702 669 574 193 115 Warnings ReUnfounded Issued Inspections 257 148 286 156 250 134 29 N A T No Contact Corrected Charges 4 1 Notice to Unable to Contact Capture Posted Marshal s Of ce 2015 Annual Report 17

Impounded Animals Animal Impounds 499 910 1 645 1 535 2 026 271 106 20 2015 86 18 6 2014 Property Maintenance 1 194 Cat Zoning Dog429 Farm Animal 0 Wild Animal Owner Surrender Total Impounds Animal Control impounded a total of 1 535 animals in 2015 a 32 decrease since 2014 Impounded animals are those which are stray un wanted nuisance or dangerous The majority of impounded animals are never reclaimed and stay in the shelter until adopted or rescued Animals Impounded per Quarter 1 141 2015 2014 477 255 471 358 263 332 264 1st Qtr 18 Animal Control Division 2nd Qtr 3rd Qtr 4th Qtr

Community Events February Career Day Bascomb Elementary Bite Program Children s Academy of Hickory Flat HOA Meeting Towne Lake Hills East March Bite Program Liberty Elementary Car Seat Check Hope Center April Safe Kids Event Lowes Woodstock May Earth Day August Woodstock Night Out September Car Seat Check Walmart Holly Springs Car Seat Check Lowes Woodstock Property Maintenance 1 194 October Halloween Extravaganza Zombie Fest Downtown Canton Touch a Truck Fire Training Center December Ball Ground Parade Woodstock Pride Marshal s Of ce 2015 Annual Report 19

Animal Shelter Our mission is to encourage and respect the animal human bond while anticipating and providing services that insure public health and safety through the proper promotion of animal welfare We seek to ful ll our mission through proactive animal control enforcement quality education in recognizing and preventing animal cruelty and the enactment of progressive humane initiatives to relieve animal suffering We also provide care and placement for unwanted animals through quality adoptions licensed rescue foster programs and transport programs Marshal s O ce 2015 Annual Report

A Message from the Director Susan Garcia Animal Shelter Director The members of the Cherokee County Animal Shelter are committed to providing superior service to both the animals and citizens of our county through our work here at the shelter education and outreach program Only with the help of this exceptional community can we reach our goal of eradicating the need for sheltering by reducing the number of homeless animals and dangers to any animals in Cherokee County Core Values Compassion We will treat all animals with the Five Freedoms and all citizens with respect regardless of their circumstance Education We are dedicated to providing our children and citizens educational opportunities that will create a more positive bond between humans and animals Community We strive to bring our community together through outreach programs that bene t our communities animals and individuals

Revenue 2014 2015 108 843 51 89 861 05 225 00 179 00 21 244 54 15 572 75 Euthanasia Fees 5 834 00 4 355 00 Microchips 1 605 00 1 940 00 22 298 50 24 262 60 Rabies Quarantine Fees 8 707 00 5 367 50 Rabies Voucher Fees 8 005 00 7 830 00 30 310 00 27 000 65 Adoption Fees Adoption Boarding Fees Donations Owner Surrender Fees Reclaim Fees Shelter s Visitors 16 856 15 544 4 568 Adoptions Intake 2014 22 Animal Shelter 3 908 2015

Animals Received From 2014 2015 1 740 1 476 Animal Control DOA 48 13 Born at the Shelter 98 34 Dead on Arrival 16 43 132 95 1 050 1 207 29 82 1 436 1 427 3 26 13 12 Animal Control Owner Requested Euthanasia Owner Surrender Owner Surrender Return Stray Transfers from other Shelters Wildlife Animals Received in 2015 2 043 The Cherokee County Animal Shelter accepts animals brought in by Cherokee County Animal Control animals owned by Cherokee County citizens and unwanted strays found in the county The shelter also adopts animals out to the public 2 185 188 Canines Animal Dispositions 1 466 Felines Others 2 314 2 289 1 383 2014 2015 486 481 18 Adoptions 59 DOA 0 3 Escaped 274 179 38 16 Rescue Euthanized Reclaimed Unassisted Transferred Out Death Marshal s Of ce 2015 Annual Report 23

Community Involvement Ruggles visited the Belk Charity Sale Career Day at Cherokee County High School Katherine Kekel and Ruggles visit Cherokee County School Pet Club to bring awareness about animal shelters and puppy mills Victoria Stillwell from the Animal Planet show Me or the Dog and Beth Gammie from Red Rover preparing for dog handling training video shoot at the Shelter 24 Animal Shelter

Puppy Mill pets and adopters with volunteer crew one year later Puppy Mill Survivors Ruggles Miokoko Ruggles is a 1 year old shih tzu puppy rescued from a puppy mill raid in July 2014 Ruggles had lots of health issues and had to be taken away from his mom at 10 days old Ruggles now greets customers at the shelter and visits schools and events all over teaching others about the shelter Chewy Marshal s Of ce 2015 Annual Report 25

E 9 1 1 Communications The Cherokee County Communications Department is a public safety answering and dispatch point for police sheriff re emergency medical and emergency management services within Cherokee County The employees of Cherokee County E 9 1 1 share a commitment to maintain the highest level of quality service by ensuring timely and accurate processing of all calls for service Their dedication to the community is demonstrated by their ability to answer each call courteously and respectfully while managing the public s resources in the most ef cient manner possible We recognize that our members and co workers are the greatest and most important asset of this department and that their efforts are essential to protect the persons and property of Cherokee County Cherokee County E 9 1 1 is a nationally accredited communications center Our Accreditation is provided by the Commission on Accreditation of Law Enforcement Agencies CALEA Marshal s O ce 2015 Annual Report

Our Mission and Value Our mission is to serve as the communications link between the public and emergency responders serving Cherokee County We strive to receive and relay information in the shortest most accurate form while ensuring the public safety of Cherokee County citizens Priscilla Bridges Director of Communications We want to earn the trust of the customers we serve that when a call for help is placed to Cherokee County E 9 1 1 they will get the help they need Marshal s O ce 2015 Annual Report

Call Volume The Cherokee County E 9 1 1 Center processes phone calls from three sources 9 1 1 emergency lines alarm lines and administrative lines The 9 1 1 emergency lines are reached by dialing 9 1 1 or by being transferred from another E 9 1 1 Center Alarm lines are used only by alarm monitoring companies reporting various alarms and administrative lines are used for all other phone calls Linda Miller Training Coordinator 2015 E 9 1 1 Call Volume 341 788 279 292 154 606 105 467 62 494 19 221 911 Lines 28 E 9 1 1 Admin Lines Alarm Lines All Incoming Outbound All Calls

CAD System The Computer Aided Dispatch CAD System allows E 9 1 1 operations and communications to be accelerated and assisted by an automated system The CAD System is the rst point of entry for information received by the E 9 1 1 Center Ashley Walker CAD Manager Linda Miller Training Coordinator Total Incidents Police Fire 51 0 6 23 71 9 1 22 38 1 2 24 4 63 21 8 05 23 3 37 25 17 9 0 20 13 6 1 20 21 5 8 65 2015 2014 2013 Total Marshal s Of ce 2015 Annual Report 29

Police Incidents 1 713 24 959 31 928 Ball Ground PD 12 595 7 452 374 Canton PD Holly Springs PD Marshal s Of ce 136 844 Nelson PD Cherokee SO Woodstock PD The Cherokee County Sheriff s Of ce is the largest police agency in the county and has the biggest jurisdiction coverage area therefore they account for the highest number of police incidents totaling 63 of all police calls in 2015 Police Dispatch Time by Priority 0 01 23 Average Priority 3 0 01 34 Priority 2 0 01 52 Priority 1 0 00 44 1 307 0 00 00 0 00 17 0 00 35 0 00 52 0 01 09 0 01 26 0 01 44 0 02 01 75 490 88 325 Police Incident Volume by Priority Priority 1 Totals Priority 2 Totals 29 531 30 E 9 1 1 Priority 3 Totals Incompletes

Fire Incidents 4 098 4 991 Canton Fire 16 284 Woodstock Fire Cherokee Fire EMS The Cherokee County Fire and Emergency Services is the largest re department in the county and has the biggest jurisdiction coverage area therefore they account for the highest percentage of incidents totaling 64 of all re and EMS calls in 2015 Fire Dispatch Time by Priority Average Priority 3 Priority 2 0 01 53 0 01 55 0 02 05 Priority 1 0 01 40 405 2 669 Fire Incident Volume by Priority 1 691 Priority 1 Totals Priority 2 Totals Priority 3 Totals 20 594 Incompletes Marshal s Of ce 2015 Annual Report 31

Cherokee County E 9 1 1 Quality Assurance and GCIC Division Joshua Shute Quality Assurance Of cer Primary TAC The Quality Assurance division of E 9 1 1 reviews and evaluates calls and radio traf c for accuracy and quality of customer service The Quality Assurance Of cer also serves other roles including the Primary Terminal Agency Coordinator TAC the main liaison between Cherokee County E 9 1 1 and the GBI Criminal Information Division and a GCIC Security and Integrity instructor The Georgia Crime Information Center GCIC requires certi cation by all operators to access their database All Communications Of cers with Cherokee County E 9 1 1 are certi ed with recerti cation and specialized database training every two years We certi ed 7 new terminal operators for the year of 2015 32 E 9 1 1

Emergency Medical Dispatch by Complaint Complaint Abdominal Pain Allergy Calls Animal Bite Attack Assault Back Pain Breathing Problems Burns Carbon Monoxide Cardiac or Respiratory Arrest Chest Pains Chocking Convulsions Seizures Diabetic Problems Drowning Near Drowning Electrocution Eye Problems Falls Headache Heart Problems Heat Cold Exposure Hemorrhage Laceration Inaccessible Incident Entrapment Overdose Pregnancy Psychiatric Behavior Suicide Attempt Unspecified General Sickness Stab Gunshot Stroke Traffic Incident with Injuries Traumatic Injuries Unconscious Fainting Unknown Problems Palliative Care Totals 2014 2015 345 293 159 192 16 11 4 3 127 102 988 950 3 15 7 1 153 180 791 830 57 79 452 450 263 276 2 3 2 2 12 8 1 020 1 096 52 59 174 218 6 38 293 293 1 133 134 41 48 47 39 1 723 1 828 7 11 266 256 18 47 314 250 616 669 6 1 2 8 098 8 384 In 2015 the Cherokee County E 9 1 1 Communications Center received and processed 8 384 calls that required Emergency Medical Dispatch EMD software assistance This is an increase from 2014 which processed 8 098 calls This program is designed to assist the call taker in analyzing an emergency call that requires immediate medical attention Each call taker is required to be certi ed on the use of this software The total amount of calls requiring EMD is in addition to the other calls for service for Sheriff s Of ce Police and Fire Departments that E 9 1 1 received in 2015 It is the responsibility of the Quality Assurance Of cer to review a percentage of random calls throughout the year There were a total of 1 165 calls that were reviewed for accuracy and quality of customer service This is 13 90 of the total number of calls to E 9 1 1 In 2015 Cherokee County E 9 1 1 met its goal of implementing the increase of number of medical calls reviewed for accuracy and consistency Emergency Medical Dispatch Calls Reviewed 2013 2014 2015 Customer Service 99 34 99 10 99 93 Average call accuracy 97 14 97 17 97 87 Final Coding 99 31 98 37 98 59 Chief Complaint 97 43 98 02 98 66 Post Dispatched Instructions 96 74 96 60 96 36 Pre Arrival Instructions 59 38 83 61 92 31 Key Questions 98 05 98 69 98 70 Case Entry 95 52 94 52 97 19 Marshal s Of ce 2015 Annual Report 33

2015 Annual Performance Measurement Call Dispatching and Call Taking This report also includes performance measurements for calls for service that are evaluated for quality and accuracy that are not related to medical needs These calls for service are also pulled at random for all personnel in the 9 1 1 center and evaluated on a standardized form based on agency policy and procedures This phase of the quality assessment for the agency also includes speci c categories of measurement for calls requiring law enforcement re department non medical and the radio dispatch of these calls Categories that are measured are Accuracy Job Knowledge Thoroughness Call Processing Listening Customer Service Professionalism Job Skills and Job skill knowledge Application For review processing a total of 433 calls that came into the center that were non medical calls were evaluated Out of the 433 calls were pulled at random for evaluation 354 were 9 1 1 calls while 7 calls were alarm line calls and nally 72 admin line calls Out of the 464 189 calls that came into the 9 1 1 center during 2015 the review of 433 calls is 0 93 of the total call volume into the 9 1 1 center A total of 471 radio dispatches were evaluated for 2015 Throughout the past three years the overall call dispatching performance has maintained a great average The largest loss of average was in the category of call dispatching which evaluates the time it took to dispatch the call against established procedure in accordance with policy The loss was 0 3 in Call Processing while the greatest increase of average was application at 2 6 in the category of Unit Status Checks Annual Performance Measurement Call Dispatching 120 0 100 0 80 0 60 0 40 0 20 0 0 0 Applicaon 34 Unit Status Checks Professionalism Customer Service Skill Listening Knowledge Accuracy FY2013 97 4 96 7 98 4 99 3 0 0 99 4 99 6 99 8 99 5 97 9 FY2014 98 7 96 6 98 6 99 7 99 6 99 1 98 5 99 4 99 1 99 6 FY2015 99 5 99 2 99 7 99 9 99 5 100 0 98 2 99 7 99 8 100 0 E 9 1 1 Call Processing Thoroughness

2015 Performance Measurement Call Taking 98 60 96 70 98 00 Overall 99 20 Thoroughness 97 30 100 00 100 00 98 20 99 90 Skills Over the last three years Cherokee County E 9 1 1 has maintained a great level of accuracy in Call taking The biggest average of loss in accuracy between 2014 and 2015 is call processing which evaluates the time that it takes to get the required information necessary to send a call for service to be dispatched 99 70 99 20 99 60 Profesionalism 100 00 98 60 99 60 Listening 99 80 99 20 99 70 Knowledge 99 60 Customer Service 99 70 97 20 92 50 Call Processing 96 10 98 00 98 10 97 50 99 40 Application 99 90 Accuracy 100 00 97 00 2015 2014 2013 Marshal s Of ce 2015 Annual Report 35

Cherokee County E 9 1 1 Records Vickie Kull Records Coordinator The records coordinator lls requests from citizens and other agencies for call recordings radio traf c and CAD reports in compliance with the Georgia Open Records Act The coordinator also coordinates with the court system for records and recordings used in court proceedings as well as witness subpoenas for E 9 1 1 employees 2015 Records Requested 201 371 2015 Total Records Requested 1 566 2013 1 908 2014 2 070 Citizens 2015 2 138 Outside Agencies Court Services 36 E 9 1 1

Revenue Complaints Penny Daniels Administrative Assistant 4 391 442 00 4 327 976 00 2014 Revenue 2015 Revenue The only source of revenue for Cherokee County E 9 1 1 is income from phone service providers Complaints Origin of Complaint Cherokee Fire ES Cherokee Sheriff s Office Citizens Holly Springs Police Woodstock Police Total Sustained Not Sustained 0 2 2 0 1 5 Total 0 0 4 0 0 4 0 2 6 0 1 9 Marshal s Of ce 2015 Annual Report 37

Cherokee County E 9 1 1 Training It is the mission Division of the Cherokee E 9 1 1 Training Division to provide comprehensive training and educational programs for all communications of cers Linda Miller Training Coordinator Required Training Training ranges from entry level training to continued education and in service training The agency requires every employee to complete at least 20 hours of training annually Among the required training are Basic Communications Mandatory 40 hour course for new communications of cers of local governmental agencies who receive process or transmit public safety information and who dispatch law enforcement re ghters medical or emergency management personnel EMD CPR To assist in appropriately gathering information related to medical emergencies Re certi cation required every two years TTY TDD The Americans with Disabilities Act ADA requires all Public Safety Answering Points PSAPs to provide direct equal access to their services for people with disabilities who use teletyperwriter TTYs Refresher training required every six months GCIC Required certi cation to disseminate information obtained through the Georgia Crime Information Center GCIC Security Integrity S I Required course every two years to refresh our personnel on the legal liabilities associated with a GCIC certi cation 38 E 9 1 1

2015 E 9 1 1 Training Academic Phase Training 11 840 Basic Communications Certi cation 240 Canton Radio Training 576 Comm Center Supervisor APCO 48 Command College 160 Comm Training Of cer 5th Edition 72 CPR Re Certi cation 73 CTO 5th Edition Re Certi cation 5 Emergency Medical Dispatch Certi cation 378 Entry Level Terminal Operator Certi cation 97 FEMA 250 Fire EMS Radio Training 1 920 GA Open Records Act 2 Holly Springs Radio Training 672 In Service 642 National Center for Missing and Exploited Children 34 On the Job Training Call Taking 3 092 Radio Infrastructure Training 12 S I Re Certi cation 46 Sheriff s Of ce Radio Training 1 428 Strike Team Training 35 Supervisor Training Meeting 169 Training Evaluation Committee 30 TTY Refresher Training 33 Woodstock Radio Training 1 968 Training Completed in 2015 23 822 hours Marshal s Of ce 2015 Annual Report 39

Achievements and Awards Deputy Marshal R Ricketts left V L Laux center American Legion Awards Corporal M McMullen right Chief s Award Deputy Marshal V Johnson Moose Lodge Law Enforcement Banquet Linda Miller left Administrative Employee of the Year Tamara Dodd center Teamwork Award Heather Bradberry right Director s Award 40 Achievements Awards

Deputy Marshal D Smith left receives his badge from Chief Hunton after Basic Mandate Training Deputy Marshal R Ricketts second from left receives Chief s Commendation Award H R Weldon center receives his badge from Of cer N Liddle right and Corporal M McMullen left after completing his Animal Control FTO Training Deputy Marshal J D Grif s left receives her badge from Chief Hunton after Basic Mandate Training Susan Garcia Animal Advocate of the year 2015 Georgia Bar Association Animal Control Of cer D Lawrence third from left receives Community Service Award W May eld center receives his badge from Of cer D Lawrence right and Corporal M McMullen left after completing his Animal Control FTO Training Marshal s Of ce 2015 Annual Report 41

In loving Memory of Karyn Eckman September 13 1961 August 3 2015 On August 3 2015 we received the sad news of the passing of our former Executive Assistant Karyn Eckman Karyn worked at the Cherokee County Sheriff s Of ce for six years prior to working at the Marshal s Of ce from September 2014 until her retirement in May 2015 As part of our team she demonstrated a positive attitude and was a shining example of determination endurance and resiliency Karyn was a wonderful team player and also an amazing friend She is greatly missed not only by her family and friends but also by all of her co workers 42

Cherokee County Marshal s Of ce Code Enforcement Animal Control 2782 Marietta Hwy Suite 100 Canton GA 30114 Phone 678 493 6200 Fax 678 493 6212 Cherokee County Animal Shelter 1015 Univeter Road Canton GA 30114 Phone 770 345 7270 Cherokee County E 9 1 1 150 Chattin Drive Canton GA 30114 Non Emergency Phone 678 493 4080 Jo Ann Faverey Executive Assistant Shannon McDonald Administrative Assistant Special Recognition goes to Jo Ann Faverey and Shannon McDonald for their hard work and dedication to the Cherokee County Marshal s Of ce and the citizens of Cherokee County