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2O U R P R O M I S EWise Living is all about community.Our homes have been developed tocreate a real, family-friendlyneighbourhood to make everyone feelat home.

Y O U R L O C A L A R E AYour local GPBin collectionClosest Supermarket and Petrol Station All the important things you need to know about Rosemead Garden! Your local councilThe closest GP surgery, Fitzalan Medical Centre, located in Littlehampton, West Sussex, opening hours areMonday - Friday and further details can be found on their website - https://www.fitzalanmedicalgroup.co.uk/The local council for the area is Arun District Council (www.arun.gov.uk). You’ll be able to find outimportant information about the local area, such as the local leisure facilities, parks and events takingplace, information about council tax and everything you need to know about registering to vote.You will have two bins, one for general waste and one for recycling, your bin collection is a Tuesday Further information on your bin collection day or recycling please click the button below: There are plenty supermarkets to chose from in your location, Morrisons, Sainsbury, Tesco toname just a few and all only a short distance away.Refuse Collection Details

RGP, the Travel Plan Coordinator for the site, is keen to assist with any aspect of choosing sustainable travel options. To discuss please contact: tpc@rgp.co.uk - 01483 861681.(Stroke Association)This information has been created to help you to save money, improve your health and wellbeing and enhance the local environment by outlining the available, alternative transport modes to the private car.It provides you with information on your transport options locally, including:Walking and Cycling Routes Bus and Rail Information Car Sharing and Car ClubsThe information is provided to help you use the most sustainable forms of travel. Particularly for short journeys, try to avoid using the car or overcrowded public transport services and walk or cycle instead.A map of the area showing key facilities and amenities located close to your new home is included. We hope you will find this information helpful!A regular brisk 30 minute walk reduces the risk of a stroke by up to 27% Did you know...Travel Guide KEY:

T R A N S P O R TFor local journeys, walking can provide a free form of travel that is also a great form of exercise. to help you find your way, a map is shown on the previouspage showing the local retail facilities, schools and leisure uses that are within easy reach of your new homeLittlehampton town centre is only a 12 minute walk away of your home, whilst the seafront can be reached in around 20 minutes.There are good pedestrian routes with wide and well lit footpaths and Littlehampton town centre benefits from a pedestrianised area. Over short distances, cycling is often quicker and cheaper than using a car and more flexible than public transport. The local area is suitable for cyclingwith shared footpaths and cycleways. The National Cycle Route 2 provides a link between Littlehampton and Bongor Regis via Flansham and Felpham aspart of a long distance route along the south coast.West Sussex County Council offer cycle courses for adults and children to find out more click here. National Cycle Network Cycle Journey PlannerBuses are a great way of getting to key destinations quickly and easily without the hassle of parking, fuel and car maintenance costs.The closest bus stop to your home is situated on Horsham Raod just a 3 minute walk away. These stops provide access to the Number 9 and 700 Coastlinerwhich enables you to travel to the town centre, Chichester, Shoreham-by Sea, Brighton and Arundel.Bus Timetable £2 Bus Cap Fare schemeLttlehampton train station is just a 10 minute walk away or 3 minutes by bicycle. The station is located on the West Coastway Line and has services to Bognor Regis, London and Portsmouth. Train TimetableCar clubs allow vehicles to be hired on pay as you go basis and often work out cheaper then owning and running your own vehicle. A car club has been set up on your development and is run by Co-Wheels. There will be a designated bay at the entrance of the development which isavailable for residents to use. Use the promo code of BYTHEPARK to sign up for free membership and a £25 driving credit (valid for 28 days from the deliveryof the vehicle or confirmed registration, whichever is latest)Sign Up to CAR CLUB!The MG3 Hybrid + car can be booked in advance or immediately prior to requiring the vehicle by using theCo Wheels Website or App which are available 24/7.

Y O U R D E V E L O P M E N T

Y O U R T E N A N T P O R T A LNow you are a Wise Living Resident youwill have access to our very own tenantportal!To sign up is easy, just have your tenantreference number ready and click thebutton below and click “New User”:Report maintenance issuesUseful “How Do I” guides and VideosMake a change to your tenancyAnswers to our Frequently AskedQuestionsView details of our newdevelopmentsReceive community news andcompetitions!

All enquiries will be responded to as quickly as possible, but please note it could take up to 3 days (except in case of emergencies). Our dedicated team of advisors are here to support you throughout your tenancy, and they are contactableduring office hours:In the same way that there are certain expectations for our residents, our team also have responsibilities to you and yourliving conditions. We want your time as a Wise Living resident to be as enjoyable and comfortable as possible. We careabout you, and your home. Every element of your Wise Living experience is professionally managed by our dedicatedteam, who you’ll be able to contact 24 hours a day, 7 days a week via your tenant portal My Wise Living Home.In the event that you are unhappy we would ask that you contact the team to discuss your dissatisfaction on 0345 319 4070 (alocal rate number). If we are unable to resolve the issue to your satisfaction over the phone then you will be asked to confirm the details of your complaint in writing to Wise Living, 17 Regan Way, Chilwell, Nottingham, NG9 6RZ and via email to contactus@wiselivinghomes.co.uk. In the unlikely event that you are still dissatisfied, you will be advised to contact the relevantredress scheme who will review your complaint and take the necessary action.We’re in it for the long term. We listen, we care, and we’re there for you. We hope you you enjoy our flexible, wise way of living! Monday to Friday - 9.00am - 5.00pmOutside of these hours, our phone lines will automatically divert to our out of hours partners who will be available to attend any emergency works or repairs. Grievance procedureEnquiries to the landlordW H A T T O E X P E C T F R O M U S

W H E N Y O U M O V E I NInventory User manualsWhen you first arrive at your Wise Living home, you’ll see that we’ve left a few important things foryou to keep hold of...CertificationWe will provide you with an electronic copy of the following documents via email: The Energy Performance Certificate (EPC), which will be valid for 10 years from completionThe Electrical Safety CertificatePrior to occupation we will email you a copy of our detailed inventory in, which provides an accurate record of your home'scondition and contents. Once you have moved in to your new home, you have 5 days to review the inventory and confirmany changes to us in wriitng; after this time it will be assumed that you are happy with the inventory that has beenprovided.Each appliance has its own user manual. The following pages provides online links to each manual.External fittings - eg satellie dishes, hanging basket frames etcIt is therefore prohibited from installing any external fittings such as external lights, satellite dishes etc if you are unsureplease contact the property management team.The exterior walls of your home are faced with a cladding panel system that is not conventional masonry brick andso cannot be treated in the same way.

A P P L I A N C E M A N U A L S - H O U S E S

U S E F U L I N F OBulbsCondensationSafety detectorsYour home is fitted with a smoke detector and a heat detector on each floor. The detectors will be tested at the time of inventory,it is then your responsibility to test these at regular intervals during your tenancy. Mains operated smoke detectors are fitted inyour home. The detector unit is fitted with a back-up battery to ensure continuity of operation in the event of a power failure.When the battery is run down, the unit will emit an intermittent warning beep. Please make sure that the battery is replaced witha new one immediately. Never be tempted to remove the battery, however temporarily, for use elsewhere. Replacement of theback-up battery is your responsibility.Not drying washing on radiators inside the propertyEnsuring air vents are left openOpening windows where possible Using extractor fans in bathroomsWe ask you prevent condensation at all times in your home. You can do this by:When you move in to your new home there is moisture present that will have been absorbed by the building materials during construction. You may not feel it and it will certainly not do you any harm, but it does need to evaporate slowly and beventilated away. We recommend that the heating should be set at no higher than 20°C, unless extreme weather conditions are experienced.Air vents (where applicable) should be left open at all times to prevent a build-up of condensation and the potential result of mould particularly in kitchens and bathrooms. Please note that in some properties, extractor fans are not automatic and these will have to be turned on using a separate switch.Energy efficient light bulbs are used throughout your home and outside too. When replacing a bulb, you should replace it withanother of the same specification.

U S E F U L I N F OAttaching items to your internal wallsYour home has a timber structure and is lined with a type of plasterboard called Rigidur, which is tougher and denser thantraditional plasterboard. If you wish to mount lighter items such as shelves, pictures or flat screen TVs, there are severalsuitable fixing options. The examples below are from Fischer but whatever you choose, follow the manufacturer’s instructions,and take note of the maximum weight a fixing can bare. Some of your walls (those along the party wall boundary withanother house) will have two layers of Rigidur but this will only assist fixings.For heavy items and items that may take a larger load, such as large bookshelves or grab rails, you will need to mountdirectly into the timber studs. To locate them, ask a professional who may use a stud detector tool. They are usually600mm apart and are sometimes doubled up.• Do NOT drill holes, screw or nail anything to the walls in the following locations:• 200mm or less from the ceiling• 200mm or less from the floor• Between the light switches and the ceiling• Vertically above and below or in a horizontal band either side of• sockets, switches, or any other electrical accessories.Please refer to the illustration of ‘no drill zone’ on the next page, under the heading ‘Electricity’.

U S E F U L I N F OElectricityElectricity is distributed around your home using cables concealed in the walls and floors. In walls, cables run throughspecific areas as specified below. Do not drill, screw or nail anything into the walls and ceilings in these places.200mm or less from the horizontal or sloping ceiling 200mm or less from the floor Between the light switches and the ceiling Vertically above and below or in a horizontal band either side of sockets, switches, or any other electrical accessories All horizontal and sloping ceilingsIt is always recommended to use a cable detector before drilling.

U S E F U L I N F OTelevision aerialsMains stopcock/isolation valvesYour home is fitted with a double outlet (TV & return) in the lounge.Loft spaceThe loft in the home is not suitable to be used as storage space. Please do not access the loft space or store any items in thisspace.Water supplyYour water service and sewerage service is provided by IWNL they can be contacted on their websiteiwnl.co.uk or by calling them on 02920 028711There are two stop valves that control the flow of water in your property.One is located in the pathway next to the water meter at the front of the property and the other is located in the groundfloor service cupboard. Please familiarise yourself with these locations so that the water can be turned off in the case of anemergency.The stopcock for the outside tap can be found labelled in the top hand corner of the utility cupboard.

Your home uses a continuous running mechanical extract ventilation system that quietly extracts stale or humid air fromyour bathrooms and kitchen.Fresh air comes into your house though the trickle vents above the windows/ ceiling vent in some first-floor bedrooms. Thehouse is draft proofed so do not turn off the ventilation system otherwise your house could become stale and the steam fromcooking and showering will not be removed with the result that mould may become an issue. The fan is very efficient, using less electricity than many appliances use on standby, and costs very little to run. The system islocated in the first-floor service cupboard or first floor ceiling via an access hatch depending on the layout of your home. Ifaccess is needed for maintenance, take care if accessing via the ceiling access hatch. THIS SYSTEM MUST STAY ON AT ALL TIMES.VentallationU S E F U L I N F O

Your house is heated using a Vaillant AroTHERM air source heat pump.This runs on electricity, so there is no gas supply to your house. The heat pump heats up water which is circulated though radiators towarm the house just like a traditional central heating system, and it heats the hot water, via the 190 litre hot water cylinder contained inthe Vaillant UniTOWER unit under the stairs.The heat pump is in the back garden and is connected to the indoor unit via well insulated underground pipes that carry hot water. It isalso connected to your home’s electrical supply via an armoured electrical cable that runs underground alongside the pipes. These are at adepth of approximately 0.5 meters. Be careful if digging in the garden between the house and the heat pump, not to damage the pipe orpower cable.Two most important things to note about living with a heat pump are:The heat pump system is designed to operate for longer hours than a boiler, at a more gentle heat output. It is best left to steadilyproduce heat, keeping the house warm by ticking over, in contrast to most boiler based systems that can produce a lot of heat fast butthen cycle on and off.Secondly the heat pump operates at a lower temperature than a gas boiler, so most of the time your radiators will not get as hot as youmight be used to. This is entirely normal, and in order to facilitate the lower running temperature, the radiators are larger, so they giveout enough heat. The radiator temperature is controlled using a system called weather compensation. This means the colder it getsoutside, the hotter the radiators get. This maximises the efficiency of the heat pump and delivers the lowest possible running costs.HeatingIMPORTANT: Please ensure a line of sight between the external Air Source Heat Pump unit and the isolator switch is maintained withno obstructions. Do not turn off the power to the system in cold weather, even if you are going to be away from home. The systemneeds electricity to prevent freezing of the external pipes. To save energy you can turn down the thermostat on the controller if you are going to be away from home.U S E F U L I N F O

Services Ultrafast speedsof up to 1Gbps*Endless entertainment withultrafast, low latency broadband;perfect for all your internet needs! Voice ServicesMake and receive calls over ourfibre network, either via the voiceport on your ONT or on the router TV services**TV and entertainment services aredelivered across our fibre network, servingall the properties on your development*1000Mbps is currently being deployed to the developments on OFNL’s network. To find out the maximum speeds available in your area, use our postcode checker at www.ofnl.co.uk**Only available on selected developmentsWho is your Broadband Supplier?OFNL has been selected as the broadband provider for your home and has a future-proof fibre network for an ultrafast solution, deliveringspeeds of up to 1Gbps. Your whole household can stream, game, shop and browse at the same time. You won’t experience slow downs in connectivity or peak timecongestion as we use the latest technology. As technology evolves, your OFNL network will too. OFNL continually invests in its networks andwill deliver higher speeds in the future in line with market demand.B R O A D B A N DGetting startedOFNL operates an open access, 100% fibre network, as the broadband is inlcuded in your rent you just need to ensure your router isplugged in and you’re all set to start browing!

If things go wrongTurn your ONT and router off. Wait for 30seconds and turn them back onCheck the Ethernet cable is securely connected intothe LAN port of your ONT and the WAN port of yourrouterCheck your ONT and router are plugged in andswitched onConnecting wirelessly will be slower than a wiredone. Try moving your router into a centrallocation, free of any obstructions and away fromelectric equipment, such as microwaves or babymonitors. Connect devices to the internet usingyour internal wiring (if installed), or use it torelocate the router into a central locationFor information on your OFNL equipment, watch their online animation video. You can also download their ONT user guide.ofnl.co.uk/help-advice/your-equipment-explained/The WAN light on your ONT should be solid green and the LAN light should be flashing green. If this isn’tthe case, there could be a problem with your ONT and you should contact your Internet Provider. Here aresome checks you can do first before contacting them:If you have a phone line, check that you can makecalls. If your line is crackly, or there is no dial tone,contact your service providerHaving connection issues?Is your equipment switched on?Is your router connected properly?Is your phone line working?Having wireless connection issues?ofnl.co.uk

G A R D E N C A R EWe want your lawn to be happy and healthy! Once it has been laid, it requires daily watering for around 8 weeks & we recommend wateringthe turf either in the early morning or last thing at night once the sun has gone in. Please refrain from placing sheds, patio furniture andother items on the grass (as well as minimising walking on the grass) for approximately 6 weeks to help the turf establish and growsuccessfully!All front gardens and communal areas will be maintained by our grounds maintenance team, however we do still require you to cut theback garden grass regularly, preferably every two weeks over summer..Autumn If your lawn has suffered from Summer drought or heavy compaction, apply an Autumn fertiliser high in phosphate and potash butlow in nitrogen, to encourage healthy roots during September.AeratingAerating is the process of spiking or deeply piercing the lawn surface to reduce soil compaction, improving air circulation within the soil.SpringA single dressing in early Spring using a compound fertiliser, containing nitrogen, phosphate and potash, will supply most of thelawn’s requirements. Apply in mild showery, settled weather as the grass is beginning to grow freely during early to mid-AprilScarifyingScarifying is the term used to describe the removal of thatch from turf using a rake. If thatch is present deal with this as the first step inthe Autumn programme of renovation, followed by aerating, Autumn feeding, top dressing and re-seeding as necessary.MowingThe height of cut and frequency of mowing are important factors in grass maintenance. Most gardeners remove cuttings from ornamentallawns as there are usually few periods when they will rapidly shrivel and disappear from the surface. Often the mowing’s will contain viableweed seeds, such as annual meadow grass or the severed stems of white clover or speedwell which, if scattered, will take root to the overalldetriment of the grass.Top-dressingTop dress the lawn with a sharp type of sand, which is available from builder’s merchants, normally called grit sand. Spread the sand witha shovel and brush it into the surface making sure that you do not smother the grass in order that it can recover.

S N A G G I N G I S S U E SAs you’re moving into a brand new home, naturally there could be a few ‘snagging issues’. A snag isa small issue that can appear after building work has settled. The nature of snagging issues will vary, but most of them aren’t serious and can easily be fixed! Here are some ofthe most common ones:If you come across any of the above issues or similar, please can you let us know as soon as possible! We’ll create adetailed list of all the snagging issues you’re experiencing and our team will liaise with the house builder to fix it asquickly as possible. ••••••Hairline/small cracksWater pressure problemsTaps that drip/leakWoodwork issues (windowsills, skirting boards or around the door frames)Carpet/floor fittingsPlastering and painting snags

As a Wise Living resident, there arecertain behaviours we require toensure our communities are a great place to live for you and your neighbours.Paying your rentLooking after your homeAs a resident you are solely responsible for ensuring therent is paid in full and on time. Failure to do this may resultin charges and/or eviction. A standing order is aninstruction that you give your bank to pay a fixed amount tosomeone else on a regular basis (please note a standingorder is different to a direct debit)Your payment date needs to be 3 days before your rent isdue in order for the funds to reach us in time. For example,if your rent is due on the 5th of each month, your standingorder payment date needs to be the 2nd. We cannot amend or cancel the standing order on yourbehalf. It is your responsibility to ensure that the standingorder is cancelled at the end of the tenancy.During your time with us at Wise Living, it is yourresponsibility to look after your home both internally andexternally. Routine maintenance such as replacing lightbulbs, fuses and tap washers, and keeping drains clear areyour responsibility throughout your tenancy. We willconduct a property visit twice a year and access must begranted.

S O M E U S E F U L I N F OLeaksCall-outsInsuranceMaking a requestYou are responsible for obtaining contents insurance to cover your belongings.Leaks are a particularly important issue to be reported as quickly as possible to prevent excessive damage to belongings. Ifthere is any sign of a leak at your home, please get in touch with the team as quickly as possible! To help ensure home is in the best possible condition, please report any issues to us as soon as possible. Minor issues canresult in greater damage in the long term. If you do experience any issues, please report these via our online reportingservice, Fixflo. All requests will be sent straight to your property manager - so this is longer a need to email or phone us.If a contractor is called out to attend to maintenance that turns out to be as a result of resident misuse, costs to resolve andfor the contractor’s visit may be re-charged to you as the resident. Similarly if a scheduled appointment is missed you maybe charged a call out fee.UtilitiesYou will be responsible for the following utilities for the duration for your tenancy:ElectricityWaterCouncil Tax Meter readings will be included on your inventory and will be provided to the relevant utility provider.

E M E R G E N C I E SIf there is an emergency that requires the Police, Fire Service and/or theAmbulance Service dial 999. For non emergencies, dial 101. WaterElectricity If you suffer a complete loss of water supply, you should check with the water supply companythat the supply has not been deliberately stopped in order to complete maintenance orrepairs. In the event of a burst pipe you should turn off your water supply immediately usingthe stop cock under your kitchen sink.If there is a total loss of power supply you should check with the electricity supplier that theyhave not isolated the mains supply in order to carry out repair work, or that there isn’t a localpower failure currently in place.In the event of a partial power loss you should check your fuse box to ensure that none of thefuses have tripped.If you are experiencing any of the above issues and it’s not a supply fault, then you shouldcontact the Wise Living team on 0345 319 4070 (a local rate number).

E N D O F T E N A N C YMail & BillsKeys & fobsFinal rent paymentTDS contact detailsWe hope you choose to stay in your Wise Living home...but should you decide to move on, we askfor the following to be completed: NoticeThe Tenancy Deposit Scheme can be contacted on or via their website: Written notice of your wish to end the tenancy must be provided in line with your tenancy agreement.All keys and fobs for the home must be returned to us within 24 hours of your tenancy agreement coming to an end.A charge will be levied against your deposit for any missing items.You should ensure that you set up a mail redirection- this can be arranged via the Royal Mail website. Unfortunatelywe cannot accept responsibility for retaining or forwarding any mail that is delivered to the home after your tenancyhas ended. You must ensure that all bills are settled prior to you vacating the homeWe cannot accept your deposit as your final rent payment. Your rent must be paid in full until the end of your tenancyin line with the tenancy agreement.0300 037 1000 www.tenancydepositscheme.com

Please ensure that the home has been thoroughlycleaned throughout prior to you returning the keys.It is in your interest to make sure that the home isvacated in a clean and tidy condition as failure to doso may result in charges being levied against you.It is extremely important that you remove all of yourpossessions and provide us with a forwardingaddress.You must return your home in the same conditionthat it was when you moved in. You should ensurethat you have removed all belongings and anynecessary repairs have been carried out.When you have given notice to end your tenancy,one of our tenant liaison advisors will visit yourproperty and complete a pre-end of tenancyinspection. This is to help give both our team andour tenants a better understanding of what (if any)work needs to be done before you return your keys.H O M E C O N D I T I O N

Images are for illustrative purposes only of this home type, they are therefore not plot or site specific and spec and external features may vary slightly. If there is any point which is of particular importance to you, pleasecontact our office and we will be pleased to check the position for you. All properties are let unfurnished. Any room sizes quoted are approximate and are only intended as a general guidance.Wise Living is a trading name of Wise Living Homes Limited (company number 11184849) and Wise Living Developments Limited (company number 12072018), both registered in England and Wales with registered address 17Regan Way, Chetwynd Business Park, Nottingham, England, NG9 6RZ.G E T I N T O U C H0345 319 4070contactus@wiselivinghomes.co.ukwww.wiselivinghomes.co.ukwiselivinghomeswiseliving_homes @wiselivinghomes RG 030225