Return to flip book view

Social Impact Report2023

2Barista at Piccadilly“Me and my co-defendants were at an extremely high risk of reoffending, and I honestly believe that if it wasn’t for Redemption, I would be back in prison right now.”Participant “M”**’Participants’ names have been changed to protect their identities

2Barista at Piccadilly“Me and my co-defendants were at an extremely high risk of reoffending, and I honestly believe that if it wasn’t for Redemption, I would be back in prison right now.”Participant “M”**’Participants’ names have been changed to protect their identities

CONTENTSA message from our foundersIntroduction to Redemption RoastersIn prison year in numbersRedemption’s year in numbersWhat we doIn prisonCommunity trainingEmployment in coffee shopsIn-store training & supportSecurity & stabilityFurther employment6 pillarsCase studyQ&A with our in-custody barista trainerWhat’s next?Coffee impactSourcing principlesOur impact teamSupport usReferences06081012161820222425262832343638404446 47Hampstead HeathDenitionsParticipantsOur Participants are people who have lived experience of the Criminal Justice System: this means they may have previously served time in prison, have a criminal conviction or are individuals ‘at risk of offending’.At risk of offendingSome of our Participants are dened as ‘at risk of offending’: meaning they have lived experience, or are reasonably suspected of having lived experience, of key factors linked to offending behaviour. These people are often referred to us by organisations working towards reducing criminal behaviour.TraineesOur Trainees are prisoners at HMP The Mount, who work alongside our full-time team at our roastery.

CONTENTSA message from our foundersIntroduction to Redemption RoastersIn prison year in numbersRedemption’s year in numbersWhat we doIn prisonCommunity trainingEmployment in coffee shopsIn-store training & supportSecurity & stabilityFurther employment6 pillarsCase studyQ&A with our in-custody barista trainerWhat’s next?Coffee impactSourcing principlesOur impact teamSupport usReferences06081012161820222425262832343638404446 47Hampstead HeathDenitionsParticipantsOur Participants are people who have lived experience of the Criminal Justice System: this means they may have previously served time in prison, have a criminal conviction or are individuals ‘at risk of offending’.At risk of offendingSome of our Participants are dened as ‘at risk of offending’: meaning they have lived experience, or are reasonably suspected of having lived experience, of key factors linked to offending behaviour. These people are often referred to us by organisations working towards reducing criminal behaviour.TraineesOur Trainees are prisoners at HMP The Mount, who work alongside our full-time team at our roastery.

A MESSAGE FROM OUR FOUNDERSAs Founders, preserving the purity of Redemption’s impact is a top priority. It falls on us to establish a comprehensive framework to achieve this. In part, it means good, old-fashioned policies: rules that must be adhered to with minimal room for interpretation. This year, we recognised a need for stricter criteria when selecting Participants and committed to ensuring at least 70% of participants have lived experience of the criminal justice system. The remaining 30% must meet specic tests indicating they are ‘at risk of offending.’In addition, we published a set of ‘dos and don’ts’ for our people, covering things like identifying Participants to others and asking about any offending history. Also, we introduced a waiver for all new joiners to formally recognise the unique challenge (and opportunity) working at Redemption brings. But policies can only go so far; it’s impossible to predict all the different circumstances that may arise in our work. The framework must also include principles, designed to allow people at all levels to exercise judgement and discretion within a paradigm we all agree on. The result was two key documents: the Participant Principles and the Red Lines.The Principles outline how Participants should be treated: complete freedom from prejudice concerning criminal history, positive discrimination in hiring, equal treatment for all staff in cases of misconduct, and a balance between support and performance management.The Lines state that no one is excluded from employment at Redemption based solely on offence and we reserve our right to work with people who have committed any type. Instead we assess risk on a case-by-case basis. This is consistent with our belief that whilst an offence may indicate high or low risk, it is far from the only factor. Redemption stands as one of London’s largest specialty coffee employers, signicantly impacting lives by employing more participants than ever before. Our commitment to “reducing reoffending through coffee” sets us apart. We offer a unique opportunity for the community’s most vulnerable, ensuring they have access to stable, sustainable employment. Unlike many businesses, we actively provide jobs to prison leavers in the UK, addressing the high unemployment and reoffending rates. We aspire to inspire other organisations with our policies, principles, and the tangible results and outcomes showcased in this report, to offer similar life-changing opportunities.6

A MESSAGE FROM OUR FOUNDERSAs Founders, preserving the purity of Redemption’s impact is a top priority. It falls on us to establish a comprehensive framework to achieve this. In part, it means good, old-fashioned policies: rules that must be adhered to with minimal room for interpretation. This year, we recognised a need for stricter criteria when selecting Participants and committed to ensuring at least 70% of participants have lived experience of the criminal justice system. The remaining 30% must meet specic tests indicating they are ‘at risk of offending.’In addition, we published a set of ‘dos and don’ts’ for our people, covering things like identifying Participants to others and asking about any offending history. Also, we introduced a waiver for all new joiners to formally recognise the unique challenge (and opportunity) working at Redemption brings. But policies can only go so far; it’s impossible to predict all the different circumstances that may arise in our work. The framework must also include principles, designed to allow people at all levels to exercise judgement and discretion within a paradigm we all agree on. The result was two key documents: the Participant Principles and the Red Lines.The Principles outline how Participants should be treated: complete freedom from prejudice concerning criminal history, positive discrimination in hiring, equal treatment for all staff in cases of misconduct, and a balance between support and performance management.The Lines state that no one is excluded from employment at Redemption based solely on offence and we reserve our right to work with people who have committed any type. Instead we assess risk on a case-by-case basis. This is consistent with our belief that whilst an offence may indicate high or low risk, it is far from the only factor. Redemption stands as one of London’s largest specialty coffee employers, signicantly impacting lives by employing more participants than ever before. Our commitment to “reducing reoffending through coffee” sets us apart. We offer a unique opportunity for the community’s most vulnerable, ensuring they have access to stable, sustainable employment. Unlike many businesses, we actively provide jobs to prison leavers in the UK, addressing the high unemployment and reoffending rates. We aspire to inspire other organisations with our policies, principles, and the tangible results and outcomes showcased in this report, to offer similar life-changing opportunities.6

Redemption Roasters is a social enterprise on a mission to reduce reoffending in the UK through coffee. Our coffee is roasted behind bars at HMP The Mount, and we reduce reoffending by (1) employing prison residents in our roastery, (2) providing barista and technician training within 2 UK prisons and the community, and (3) employing prison leavers or individuals at risk of offending in our 10 coffee shops across London. INTRODUCTION TO REDEMPTION ROASTERS8We offer barista academies at HMP Pentonville, HMP High Down, and a community academy at our HQ in King’s Cross. Life can be very challenging when leaving prison and our aim is to provide the supportive environment and stability needed to lead a positive life away from the Criminal Justice System.We support prison leavers and people who are at risk of offending by providing the stability of paid employment, additional support from our impact team, and barista training within the positive environment of our coffee shops.

Redemption Roasters is a social enterprise on a mission to reduce reoffending in the UK through coffee. Our coffee is roasted behind bars at HMP The Mount, and we reduce reoffending by (1) employing prison residents in our roastery, (2) providing barista and technician training within 2 UK prisons and the community, and (3) employing prison leavers or individuals at risk of offending in our 10 coffee shops across London. INTRODUCTION TO REDEMPTION ROASTERS8We offer barista academies at HMP Pentonville, HMP High Down, and a community academy at our HQ in King’s Cross. Life can be very challenging when leaving prison and our aim is to provide the supportive environment and stability needed to lead a positive life away from the Criminal Justice System.We support prison leavers and people who are at risk of offending by providing the stability of paid employment, additional support from our impact team, and barista training within the positive environment of our coffee shops.

IN PRISONYEAR IN NUMBERS 10The prison population will reach by 2024 and only 43 people in the prison system will never be released42%49%67%National average reoffending rate within 1 year of releaseof prisoners reported being in their cell for more than 22 hours a dayof prisoners reported being in their cell for more than 22 hours a day on the weekend93,20011

IN PRISONYEAR IN NUMBERS 10The prison population will reach by 2024 and only 43 people in the prison system will never be released42%49%67%National average reoffending rate within 1 year of releaseof prisoners reported being in their cell for more than 22 hours a dayof prisoners reported being in their cell for more than 22 hours a day on the weekend93,20011

REDEMPTION’S YEAR IN NUMBERSincrease in hours worked by Participants per month since AprilMen have completed our in-prison training at either HMP High Down or HMP Pentonvilledays average time between nishing our community training and the rst day of workParticipants employed this year in Redemption Roasters coffee shopsof our employed Participants are prison leavershours Participant employees have worked at our shopsof the Redemption Roasters workforce are Participantsreoffending rate for employed Participantshours of training provided in our prison academies40%195143087%907920%4%117512

REDEMPTION’S YEAR IN NUMBERSincrease in hours worked by Participants per month since AprilMen have completed our in-prison training at either HMP High Down or HMP Pentonvilledays average time between nishing our community training and the rst day of workParticipants employed this year in Redemption Roasters coffee shopsof our employed Participants are prison leavershours Participant employees have worked at our shopsof the Redemption Roasters workforce are Participantsreoffending rate for employed Participantshours of training provided in our prison academies40%195143087%907920%4%117512

Drury LaneRoasteryCoal Drops Yard

Drury LaneRoasteryCoal Drops Yard

WHAT WE DO16A Redemption Participant’s journey17THE ROASTERYTRAINING ACADEMIESREFERRALSCOMMUNITY TRAININGIN PRISONFUTURECONTINUED REDEMPTION SUPPORTEMPLOYMENT IN COFFEE SHOPSTRAINING & SUPPORTSECURITY & STABILITYFURTHER EMPLOYMENT

WHAT WE DO16A Redemption Participant’s journey17THE ROASTERYTRAINING ACADEMIESREFERRALSCOMMUNITY TRAININGIN PRISONFUTURECONTINUED REDEMPTION SUPPORTEMPLOYMENT IN COFFEE SHOPSTRAINING & SUPPORTSECURITY & STABILITYFURTHER EMPLOYMENT

All of Redemption’s coffee is roasted at our roastery inside HMP The Mount, a Category C men’s prison. In a 2021-22 inspection, only a quarter of male prisons received a positive rating for purposeful activity for work. Our resident Trainees experience a maximum time out of their cell in a positive working environment, alongside our full-time roastery team.As well as employment inside the prison, we also aim to support our roastery Trainees into further employment when they are released from prison.IN PRISONThe roasteryWe run barista academies in HMP Pentonville and HMP High Down, and technician training in HMP High Down. In our barista academies, our trainers teach prison residents the skills they need to kick-start their careers in the coffee industry, from dialing in a grinder to pulling espresso shots or pouring latte art.On our technician training course, prison residents learn espresso machine engineering, preventative maintenance, and reactive maintenance. At the end of each course, all learners are assessed on theoretical and practical knowledge to ensure they are prepared to take the next steps into sustainable employment on release from prison.prisoners have completed Redemption in-prison training in 2023Training academies19195Dom - Head Roaster

All of Redemption’s coffee is roasted at our roastery inside HMP The Mount, a Category C men’s prison. In a 2021-22 inspection, only a quarter of male prisons received a positive rating for purposeful activity for work. Our resident Trainees experience a maximum time out of their cell in a positive working environment, alongside our full-time roastery team.As well as employment inside the prison, we also aim to support our roastery Trainees into further employment when they are released from prison.IN PRISONThe roasteryWe run barista academies in HMP Pentonville and HMP High Down, and technician training in HMP High Down. In our barista academies, our trainers teach prison residents the skills they need to kick-start their careers in the coffee industry, from dialing in a grinder to pulling espresso shots or pouring latte art.On our technician training course, prison residents learn espresso machine engineering, preventative maintenance, and reactive maintenance. At the end of each course, all learners are assessed on theoretical and practical knowledge to ensure they are prepared to take the next steps into sustainable employment on release from prison.prisoners have completed Redemption in-prison training in 2023Training academies19195Dom - Head Roaster

Our community barista academy is the rst touch point for everyone we support into employment at our coffee shops One week barista course before Participants enter employment with usA refresher for those who have completed the course already while in prisonAn introduction for eligible Participants who are referred to us by external partnersCOMMUNITY TRAINING2021of Participants are prison leaversOur community training consists of:of Participant employees this year are dened as ‘at risk’ of offending87% 13% Fewer than one in ve people are in employment six weeks after leaving prison

Our community barista academy is the rst touch point for everyone we support into employment at our coffee shops One week barista course before Participants enter employment with usA refresher for those who have completed the course already while in prisonAn introduction for eligible Participants who are referred to us by external partnersCOMMUNITY TRAINING2021of Participants are prison leaversOur community training consists of:of Participant employees this year are dened as ‘at risk’ of offending87% 13% Fewer than one in ve people are in employment six weeks after leaving prison

On completing community training, all Participants have the opportunity to move into paid employment at one of our coffee shops. We aim to provide a shift at one of our shops within a fortnight of completing community training.EMPLOYMENT IN COFFEE SHOPS22Baristas at Hampstead HeathOnce they have completed their rst shift, Participants work alongside our team of baristas and shop managers to practice what they’ve learned in the training room, and experience the realities of paid employment. As Redemption grows, it means more opportunities for us to employ Participants at our stores.of the Redemption Roasters shop workforce are Participants20%

On completing community training, all Participants have the opportunity to move into paid employment at one of our coffee shops. We aim to provide a shift at one of our shops within a fortnight of completing community training.EMPLOYMENT IN COFFEE SHOPS22Baristas at Hampstead HeathOnce they have completed their rst shift, Participants work alongside our team of baristas and shop managers to practice what they’ve learned in the training room, and experience the realities of paid employment. As Redemption grows, it means more opportunities for us to employ Participants at our stores.of the Redemption Roasters shop workforce are Participants20%

After completing community training, our Participants continue to build their barista skills, which allows them to excel in employment in our shops. Our barista trainers regularly teach and support each Participant on a one-to-one basis in our shops, topping up the training they also receive from shop managers.IN-STORE TRAINING & SUPPORTParticipant in TrainingWorking as a barista in the hospitality industry can be challengingSECURITY & STABILITYLeaving prison is a challenging time for anyone. Each Participant receives one-to-one support from a caseworker who rst makes contact at the start of their journey with Redemption. The caseworker then provides weekly support for that Participant throughout their journey with Redemption and beyond. This provides tailored guidance, builds trust, and leads to much greater long-term success and stability. Continued one-to-one supportTraining at Redemption HQhours of additional support provided per week 2.5

After completing community training, our Participants continue to build their barista skills, which allows them to excel in employment in our shops. Our barista trainers regularly teach and support each Participant on a one-to-one basis in our shops, topping up the training they also receive from shop managers.IN-STORE TRAINING & SUPPORTParticipant in TrainingWorking as a barista in the hospitality industry can be challengingSECURITY & STABILITYLeaving prison is a challenging time for anyone. Each Participant receives one-to-one support from a caseworker who rst makes contact at the start of their journey with Redemption. The caseworker then provides weekly support for that Participant throughout their journey with Redemption and beyond. This provides tailored guidance, builds trust, and leads to much greater long-term success and stability. Continued one-to-one supportTraining at Redemption HQhours of additional support provided per week 2.5

Our ambition is for Participants to become independent members of the workforce, whether that be at Redemption or beyondWe build open and honest relationships with our Participants to ensure we can support them into employment elsewhere, when Redemption is no longer suitable. Whether it’s after one week or one year, we will continue to offer support from our caseworker to ensure our Participants always know they have a team behind them with their best interests in mind. FURTHER EMPLOYMENTCONTINUED REDEMPTION SUPPORT26Dulwich Village

Our ambition is for Participants to become independent members of the workforce, whether that be at Redemption or beyondWe build open and honest relationships with our Participants to ensure we can support them into employment elsewhere, when Redemption is no longer suitable. Whether it’s after one week or one year, we will continue to offer support from our caseworker to ensure our Participants always know they have a team behind them with their best interests in mind. FURTHER EMPLOYMENTCONTINUED REDEMPTION SUPPORT26Dulwich Village

Our Impact Model is informed and shaped by the guidance of those with lived experience of the Criminal Justice System.We have identied six pillars of support, which universally helps Participants break the cycle of reoffending and see a positive future for themselves and those around them. 6 PILLARSParticipant in Training 1. EMPLOYMENT 2. COMMUNITY 3. EDUCATION & TRAINING 6. WELLBEING 5. CONFIDENCE 4. HOUSING 296 PILLARS

Our Impact Model is informed and shaped by the guidance of those with lived experience of the Criminal Justice System.We have identied six pillars of support, which universally helps Participants break the cycle of reoffending and see a positive future for themselves and those around them. 6 PILLARSParticipant in Training 1. EMPLOYMENT 2. COMMUNITY 3. EDUCATION & TRAINING 6. WELLBEING 5. CONFIDENCE 4. HOUSING 296 PILLARS

4. HOUSINGvs.5. CONFIDENCE6. WELLBEINGHaving and retaining secure accommodation is a key factor in preventing a return to prisonIt is important to build condence to help people believe in their own abilities and decision-makingPoor physical and mental wellbeing can lead to negative choices and trigger previous offending behavioursof Participants have access to secure housing of employed Participants reported feeling more condent since working with Redemption Roastersof prison leavers have access to secure housingParticipant “E” “I can come in and earn an honest day’s living and feel so good about it.”86%100%48%30 311. EMPLOYMENT2. COMMUNITYAccess to employment offers people a pathway to nancial stability and self-sufciencyA positive community provides a sense of belonging, social support, and stabilityParticipants employed in our shops this yearof Participants reported that they have a community of people supporting them3093% 3. EDUCATION & TRAININGEducation and training are essential to foster a sense of growth, moving away from a previous life of criminal behaviourhours of additional in-store training and support2.56 PILLARS

4. HOUSINGvs.5. CONFIDENCE6. WELLBEINGHaving and retaining secure accommodation is a key factor in preventing a return to prisonIt is important to build condence to help people believe in their own abilities and decision-makingPoor physical and mental wellbeing can lead to negative choices and trigger previous offending behavioursof Participants have access to secure housing of employed Participants reported feeling more condent since working with Redemption Roastersof prison leavers have access to secure housingParticipant “E” “I can come in and earn an honest day’s living and feel so good about it.”86%100%48%30 311. EMPLOYMENT2. COMMUNITYAccess to employment offers people a pathway to nancial stability and self-sufciencyA positive community provides a sense of belonging, social support, and stabilityParticipants employed in our shops this yearof Participants reported that they have a community of people supporting them3093% 3. EDUCATION & TRAININGEducation and training are essential to foster a sense of growth, moving away from a previous life of criminal behaviourhours of additional in-store training and support2.56 PILLARS

“M”’s journey is a testament to the impact our programmes can have on our Participants’ lives; going from a signicant prison sentence with a high risk of reoffending, to a meaningful career, and life away from crime.“M” discovered Redemption Roasters when he heard about our 3-week barista training course at HMP High Down. He enrolled in the programme, which opened his eyes to the world of specialty coffee.“M” enjoyed the in-prison barista training course so much, that upon graduation he continued working with the Redemption team as a course mentor, dedicating the nal months of his sentence to honing his barista skills and supporting fellow prisoners who were also undertaking the programme. CASE STUDY32Eager to break the cycle of reoffending, upon release “M” sought employment within our shops and received support from the caseworker and impact team at Redemption Roasters. This led to him successfully securing a position at one of our busy London coffee shops.“M” is currently embarking on a new journey, beginning a career in surveying and will be leaving Redemption with our continued and full support. We are very proud of his success in entering sustainable employment, and his signicant personal and professional growth.Participant referred to as “M”“Me and my co-defendants were at an extremely high risk of reoffending, and I honestly believe that if it wasn’t for Redemption, I would be back in prison right now.”Participant “M”

“M”’s journey is a testament to the impact our programmes can have on our Participants’ lives; going from a signicant prison sentence with a high risk of reoffending, to a meaningful career, and life away from crime.“M” discovered Redemption Roasters when he heard about our 3-week barista training course at HMP High Down. He enrolled in the programme, which opened his eyes to the world of specialty coffee.“M” enjoyed the in-prison barista training course so much, that upon graduation he continued working with the Redemption team as a course mentor, dedicating the nal months of his sentence to honing his barista skills and supporting fellow prisoners who were also undertaking the programme. CASE STUDY32Eager to break the cycle of reoffending, upon release “M” sought employment within our shops and received support from the caseworker and impact team at Redemption Roasters. This led to him successfully securing a position at one of our busy London coffee shops.“M” is currently embarking on a new journey, beginning a career in surveying and will be leaving Redemption with our continued and full support. We are very proud of his success in entering sustainable employment, and his signicant personal and professional growth.Participant referred to as “M”“Me and my co-defendants were at an extremely high risk of reoffending, and I honestly believe that if it wasn’t for Redemption, I would be back in prison right now.”Participant “M”

What were you doing before joining the impact team?I have around 9 years experience working with vulnerable people of different ages.I completed a masters in social work during which I gained experience working with prison leavers in a mental health organisation, which opened my eyes to working within this space. I began working at one of the Redemption Roasters shops as a barista, where I was able to gain a better understanding of the company, the challenges our Participants face and the day-to-day running of the shops. So when the opportunity arose to become an in-custody barista trainer as part of the impact team, I jumped at the chance!Q&A WITH VARPSWhat does being an in-custody barista trainer involve?I run a 3-week full time barista course at HMP High Down, which consists of 5 hours of teaching a day. I teach 8 Participants at a time and there are also 2 ‘mentors’ who act as teaching assistants in the classroom. These mentors are prisoners who have previously completed the in-custody barista course. The course goes through theoretical knowledge such as harvesting, processing and roasting coffee, as well as practical skills involved in being a barista, including dialling in, steaming milk and latte art. Throughout the course we also go through customer service skills to help individuals transition smoothly into employment in one of our shops upon release. I also support Participants on a one-to-one basis, continuing to provide them with barista training to enhance their skills. Meet our in-custody barista trainerWhat do you enjoy about your role?I enjoy seeing individuals learning new skills, especially latte art and seeing them get excited when they master a skill, like pouring their rst tulip or rosetta successfully. I am also really enjoying working on the ‘through the gates’ part of our programme. ‘Through the gates’ refers to the continuation of support after prisoners have been released. It’s great to see people I’ve taught whilst they were in prison, now on the outside and being able to support them through the transition into a more stable life.Do you have any highlights from this year? One member from my last cohort said “I almost forget I’m in jail when I’m in here” referring to the barista classroom. That was a moment where I felt like I had succeeded in creating a positive and relaxed space, inside an often not so positive environment of a prison.34

What were you doing before joining the impact team?I have around 9 years experience working with vulnerable people of different ages.I completed a masters in social work during which I gained experience working with prison leavers in a mental health organisation, which opened my eyes to working within this space. I began working at one of the Redemption Roasters shops as a barista, where I was able to gain a better understanding of the company, the challenges our Participants face and the day-to-day running of the shops. So when the opportunity arose to become an in-custody barista trainer as part of the impact team, I jumped at the chance!Q&A WITH VARPSWhat does being an in-custody barista trainer involve?I run a 3-week full time barista course at HMP High Down, which consists of 5 hours of teaching a day. I teach 8 Participants at a time and there are also 2 ‘mentors’ who act as teaching assistants in the classroom. These mentors are prisoners who have previously completed the in-custody barista course. The course goes through theoretical knowledge such as harvesting, processing and roasting coffee, as well as practical skills involved in being a barista, including dialling in, steaming milk and latte art. Throughout the course we also go through customer service skills to help individuals transition smoothly into employment in one of our shops upon release. I also support Participants on a one-to-one basis, continuing to provide them with barista training to enhance their skills. Meet our in-custody barista trainerWhat do you enjoy about your role?I enjoy seeing individuals learning new skills, especially latte art and seeing them get excited when they master a skill, like pouring their rst tulip or rosetta successfully. I am also really enjoying working on the ‘through the gates’ part of our programme. ‘Through the gates’ refers to the continuation of support after prisoners have been released. It’s great to see people I’ve taught whilst they were in prison, now on the outside and being able to support them through the transition into a more stable life.Do you have any highlights from this year? One member from my last cohort said “I almost forget I’m in jail when I’m in here” referring to the barista classroom. That was a moment where I felt like I had succeeded in creating a positive and relaxed space, inside an often not so positive environment of a prison.34

Since 2016, we’ve placed over 50 prison leavers into employment in our coffee shops and referred many more to our wider network. We’ve developed a deep understanding of the Criminal Justice System and the scale of the challenges facing our Participants.Launching a charity will give us the opportunity to receive and access additional funding to support and expand our impact activities, and allow supporters of our mission to donate directly to the work we’re doing.In October 2023, we received approval from the UK Charity Commission for the formation of The Redemption Roasters Foundation, which we are very excited to continue to work on in 2024.WHAT’S NEXT?36Charity Formation2024 brings continued plans to expand our London retail presence, with several new openings scheduled for the new year, including Victoria, Aldgate, Muswell Hill, Hampstead, and Tottenham Court Road.With every new shop we open, it broadens our capacity to full our mission, create further employment opportunities, and drive real impact in the lives of our programme Participants. Hospitality12345671098Slated to open 2024Redemption Roasters

Since 2016, we’ve placed over 50 prison leavers into employment in our coffee shops and referred many more to our wider network. We’ve developed a deep understanding of the Criminal Justice System and the scale of the challenges facing our Participants.Launching a charity will give us the opportunity to receive and access additional funding to support and expand our impact activities, and allow supporters of our mission to donate directly to the work we’re doing.In October 2023, we received approval from the UK Charity Commission for the formation of The Redemption Roasters Foundation, which we are very excited to continue to work on in 2024.WHAT’S NEXT?36Charity Formation2024 brings continued plans to expand our London retail presence, with several new openings scheduled for the new year, including Victoria, Aldgate, Muswell Hill, Hampstead, and Tottenham Court Road.With every new shop we open, it broadens our capacity to full our mission, create further employment opportunities, and drive real impact in the lives of our programme Participants. Hospitality12345671098Slated to open 2024Redemption Roasters

Just like our approach to roasting, we use our coffee sourcing to provide opportunities for people who are otherwise disadvantaged or disenfranchised.We have three core sourcing principles:Sustainable initiativesGender equalityRehabilitationCOFFEE IMPACT38of all coffees used in 2023 have hit one or more of our 3 sourcing principles 98%Coffee at origin - Rwanda

Just like our approach to roasting, we use our coffee sourcing to provide opportunities for people who are otherwise disadvantaged or disenfranchised.We have three core sourcing principles:Sustainable initiativesGender equalityRehabilitationCOFFEE IMPACT38of all coffees used in 2023 have hit one or more of our 3 sourcing principles 98%Coffee at origin - Rwanda

40Economic and environmental sustainability are important issues at every stage of the coffee supply chain. We work with Caravela, who on top of paying farmers up front, have an on-the-ground team to work with farmers improving their farm yield and reduce carbon emissions. We also work closely with Raw Material CIC, who reinvest all prots at origin.We support the promotion of female coffee producers to improve gender equality. In an industry where women do most of the labour but rarely hold positions of power, we want to help reset the balance. We’ve built a relationship with Patricia Coelho, a female producer in The Pinhal Region in Brazil, to create our house espresso blend, The Block. We now do a lot of business with Patricia, giving her the capital to invest in producing better coffee and thereby access the speciality market. 2023 marks our third year working with Patricia.Setting people up for future success, regardless of their past, is a core part of what we do. This is our third year working with Association Sembradores de Vida in Colombia, which supports farmers who want to move away from growing coca for drug production, and instead produce coffee. This allows them to have a steady, sustainable income which provides for their family and creates stability within their community.of coffee sourcedof coffee sourcedof coffee sourcedSOURCING PRINCIPLES54%26%20%Coffee at origin - BurundiCoffee at origin - ChinaCoffee at origin - RwandaSustainable initiativesGender equalityRehabilitation

40Economic and environmental sustainability are important issues at every stage of the coffee supply chain. We work with Caravela, who on top of paying farmers up front, have an on-the-ground team to work with farmers improving their farm yield and reduce carbon emissions. We also work closely with Raw Material CIC, who reinvest all prots at origin.We support the promotion of female coffee producers to improve gender equality. In an industry where women do most of the labour but rarely hold positions of power, we want to help reset the balance. We’ve built a relationship with Patricia Coelho, a female producer in The Pinhal Region in Brazil, to create our house espresso blend, The Block. We now do a lot of business with Patricia, giving her the capital to invest in producing better coffee and thereby access the speciality market. 2023 marks our third year working with Patricia.Setting people up for future success, regardless of their past, is a core part of what we do. This is our third year working with Association Sembradores de Vida in Colombia, which supports farmers who want to move away from growing coca for drug production, and instead produce coffee. This allows them to have a steady, sustainable income which provides for their family and creates stability within their community.of coffee sourcedof coffee sourcedof coffee sourcedSOURCING PRINCIPLES54%26%20%Coffee at origin - BurundiCoffee at origin - ChinaCoffee at origin - RwandaSustainable initiativesGender equalityRehabilitation

OUR IMPACT TEAM44The impact that Redemption Roasters has in reducing reoffending is shared across the entire organisation as it is weaved into our day to day practices. From the team in the roastery, to our shop managers, and baristas in our coffee shops.If you’d like to hear more about the difference we’ve made this year or to support our future work and collaborate in any way, you can reach out to one of the impact team:impact@redemptionroasters.comWe reduce reoffending through coffee. Redemption Roasters

OUR IMPACT TEAM44The impact that Redemption Roasters has in reducing reoffending is shared across the entire organisation as it is weaved into our day to day practices. From the team in the roastery, to our shop managers, and baristas in our coffee shops.If you’d like to hear more about the difference we’ve made this year or to support our future work and collaborate in any way, you can reach out to one of the impact team:impact@redemptionroasters.comWe reduce reoffending through coffee. Redemption Roasters

REFERENCES4746SUPPORT USWant to support Redemption Roasters further? Why not visit one of our coffee shops across London, our sites can be found in:Prison Reform TrustPrison: the facts—Summer 2023 Ministry of JusticeProven reoffending statistics quarterly bulletin, October to December 2021Prisons StrategyWhite PaperGOV.UKPrison population gures: 2023BloomsburyBroadgateCovent GardenDulwich VillageFarringdonHampstead HeathHolbornIslington High StreetKing’s CrossPiccadilly

REFERENCES4746SUPPORT USWant to support Redemption Roasters further? Why not visit one of our coffee shops across London, our sites can be found in:Prison Reform TrustPrison: the facts—Summer 2023 Ministry of JusticeProven reoffending statistics quarterly bulletin, October to December 2021Prisons StrategyWhite PaperGOV.UKPrison population gures: 2023BloomsburyBroadgateCovent GardenDulwich VillageFarringdonHampstead HeathHolbornIslington High StreetKing’s CrossPiccadilly

redemptionroasters.com @redemptionroastersSocial Impact Report2023