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PVU Course Catalog Booklet

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In this course, learners will discover the path technological advances have paved for radiological artificial intelligence today. Potential benefits to the practice in light of current caseload demands will be highlighted while learners brainstorm how this technology may improve their practice’s workflows.(0.5 MEDICAL RACE CE)Artificial Intelligence in Veterinary Medicine This complimentary course focuses on the development of a robust disinfection program that engages the entire team in the process. Learn how a sound approach to disinfection will make your practice a safer place for all who come through your doors.(1 MEDICAL RACE CE)In collaboration with Virox Animal Health.Disinfection: Keys to SuccessControlled substance education goes beyond making sure your drug logs are filled in correctly. It means understanding how to provide the best possible pain management for our patients and explore alternatives to controlled drugs when possible, while understanding the human component of the opioid crisis as well. What does this mean? Preventing and addressing addiction when our clients and employees are impacted. We will help you create a recovery-friendly workplace that is both supportive to your employees, and federally compliant with ADA rules. Learn how you can save lives by better educating yourself today.(3 MEDICAL RACE CE)Saving Lives Through Controlled Substance EducationCPR (Controlled Prescriber Ready) Program:CLINICAL COURSES

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Identifying pain in animals poses a diculty due to their inability to communicate in the same manner as humans. Nevertheless, canine and feline patients exhibit distinct behaviors that can serve as indications of pain, aiding in its recognition. Learn more about pain pathways, signs of pain, how to assess and rate pain in these patients, and the technician’s role in being an advocate for pain management. (NON-RACE CE)Pain Assessment in Feline and Canine Patients This program will review the pain pathway and how to preemptively treat pain in patients, as well as addressing acute pain with a balanced, comprehensive pain protocol. (1 MEDICAL RACE CE)Pain Management in Canine and Feline Patients Medical terminology is a complex language used daily in veterinary practice and is critical for ecient communication. Learn the foundation of medical terminology with this four-part PVU course for the veterinary support team.(5 MEDICAL RACE CE)Foundations of Veterinary Medical TerminologyCLINICAL COURSES

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In this course you will learn all about the requirements of the patient’s medical record, how to increase your practice’s eciency with medical records, how to avoid common medical record mistakes and how to perform regular medical record audits. Lack of attention to necessary compliance with medical record requirements can be costly, damaging to patient care and lead to further complications when legal claims are made. (NON-RACE CE)Medical Recordkeeping 101 CLINICAL COURSES

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MANAGEMENT COURSESPerformance Management: Removing Bias and Having Essential ConversationsLearn how to stop dreading performance review cycles and master preparation, conversations and follow-through, removing potential bias and common pitfalls experienced during the process.(1 NON-MEDICAL RACE CE)Managing controlled substances can be daunting, and ordering them is not as simple as the rest of your inventory. In this course, we’ll cover everything you need to know from the point of order to how to keep your drugs secure once they enter your hospital, along with keeping your records compliant.(1 NON-MEDICAL RACE CE)Get Your Controlled Substances Under Control! What is leadership fatigue? The simple definition is lack of work-life balance, often characterized by loss of passion, poor sleep patterns, faking joy and excitement, and loss of the future vision of the practice. Build a plan to identify, prevent, or overcome leadership fatigue and find the vision of your practice again.(NON-RACE CE)Leadership Fatigue

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MANAGEMENT COURSESLeaders exist to guide and leverage the greatest qualities of the team; a great leader is a servant to others. Learn the characteristics, knowledge and experience required of servant leadership. When leaders and teams embrace goals together, the team creates a unique synergy.(NON-RACE CE)Servant LeadershipTelephone EtiquetteTelephone etiquette is especially important in competitive client service industries such as veterinary medicine. If it is not properly established, the customer may consider other practices. A call professionally and courteously delivered can further solidify a strong relationship with the client. Telephone etiquette is a fundamental part of customer service, regardless of position.(NON-RACE CE)Telehealth Veterinary Curbside CareThis unique and complimentary PVU course focused on veterinary curbside care provides a perspective on how to identify the gaps and opportunities to create a sound curbside plan.(1 NON-MEDICAL RACE CE)

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MANAGEMENT COURSESWhile our goal is that your team never has to employ these techniques, workplace violence safety training is imperative in today’s veterinary practices. This course reviews the dierent forms workplace violence can take, along with the prevalence and impact to veterinary practices. Risk factors and how to conduct a risk assessment will also be covered. Learn how to implement necessary policies, de-escalate challenging conversations with clients, personal safety tips and post-vention practices as well. (1 NON-MEDICAL RACE CE)Workplace Violence in Veterinary Practices

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Discover the benefits of understanding various styles of communication and the dierent factors involved in communication (it’s so much more than what you say!). We’ll review what eective communication looks like, and how you can build strong communication on your team, as well as strengthen your personal communication skills.(3 NON-MEDICAL RACE CE/CVPM)Communication in the PracticeCOMMUNICATION AND SERVICETake the journey through the veterinary visit from start to finish, beginning with before the visit in how the practice represents itself online and over the phone to scheduling appointments, the visit itself, completing the visit, then what happens between appointments. Learn how to make an impactful, positive impression on your clients every step along the way. (3 NON-MEDICAL RACE CE/CVPM)Cycle of ServiceMANAGEMENT COURSESCommunication is the foundation of every relationship; eective communication skills are essential for all team members in a veterinary practice. Learn the principles of communication, communication styles and keys to creating positive client experiences. Powerful messaging will have a lasting impact on the reputation and success of the practice. Reap the rewards of a positive and consistent message throughout your hospital with the concepts and tools provided in this course. Discover messaging that impacts every facet of the delivery of veterinary care.

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Learn how finance touches all aspects of your business from inventory to HR. Business equations, managing revenue, the importance of integrating your business model into your financial planning and concepts such as price and volume factors and activity centers will be discussed. (1 NON-MEDICAL RACE CE/CVPM)The Flow of Money and Revenue ManagementExplore how to integrate your business model into daily practice life. Expense management will include a review of fixed and variable expenses and how to navigate both categories. (1 NON-MEDICAL RACE CE/CVPM)Expense ManagementFINANCIAL MANAGEMENTMANAGEMENT COURSESFrom inventory to human resources, finance impacts all aspects of your business – so a strong grasp on managing money is imperative. Written in short bursts, so you can skip to any module you’d like. Topics include expense management, improving revenue and profits, reporting and security. By the numbers, it’s five modules and six CE credits with 100% important information for you to run the business side of your practice.

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There are times in your career when you face situations that tug at your heartstrings. Often this is when a client cannot aord the care needed for their pet. Do you discount the services and products required for their pet? If so, do you understand how this discount will impact your business? In this course we will review the logistics of planned discounts, how to avoid unplanned discounts, the importance of auditing, and how to control accounts receivable. (1 NON-MEDICAL RACE CE/CVPM)Discounts, Audits and Accounts ReceivableWe will discuss the importance of securing your hospital revenue, inventory and assets through checks and balances that ensure financial protection. Managing opportunities, rationalization and pressure will be reviewed as three key leading factors in the financial security of your practice. (1 NON-MEDICAL RACE CE/CVPM)Financial ProtectionExpenses are much more easily managed through patient care and preventative care models. Both structures will be discussed, along with the role compliance, eciency and productivity play in improving revenue. You will also learn about profit management and financial reporting. These documents help you see your business from a big-picture perspective and then allow you to dial down where you need to put your focus. (2 NON-MEDICAL RACE CE/CVPM)Establishing Operations to Improve Revenue and Profit Management and Financial ReportingMANAGEMENT COURSESFINANCIAL MANAGEMENT

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Set and communicate your expectations for the team by identifying the skillsets necessary to meet the needs of your practice. Resources are provided for outlining these expectations in the employee manual and job descriptions. Coaching, counseling and regular feedback are essential as you conduct your performance evaluations and goal setting. Reward and recognition are critical components as you begin to assemble the building blocks of a solid HR foundation. (1 NON-MEDICAL RACE CE/CVPM)Introduction to Human ResourcesThe goal of all HR-related activities in a veterinary practice is to build and maintain a team that consistently meets the needs of its patients, clients, and practice. The team should be aligned, ecient, cohesive, empowered, accountable and cost-eective. The topics covered in this session will help you gain an understanding of your team’s generational and personality dierences. You’ll gain an understanding of the leadership and management activities for building an outstanding team. (1 NON-MEDICAL RACE CE/CVPM)Introduction to Leadership and CultureHUMAN RESOURCES MANAGEMENTMANAGEMENT COURSESSix modules, six CE credits, endless amounts of information to help you build a solid HR foundation for your practice. Written in short bursts, so you can skip to any module you’d like. Topics are on point with issues our industry is facing now, including recruiting, professional development, identifying hard and soft skills, budgets, wage philosophy, regulations and more.

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Recruiting and hiring the right people is essential for building a productive team for your practice. We’ll address the typical challenges including candidate selection, the interview process, crucial hiring steps and onboarding. We’ll move from there into training programs and performance management. The success of your hiring process hinges on your ability to bring on new employees and integrate them successfully into the team. We wrap up with constructive coaching, corrective actions and proper steps for termination. (1 NON-MEDICAL RACE CE/CVPM)The Employment CycleMANAGEMENT COURSESHUMAN RESOURCES MANAGEMENTTraining is just part of the education and support employees need. We’ll cover several components of professional development including communication, team-building, meetings and continuing education, which are also necessary when developing a highly functional team that works well together. (1 NON-MEDICAL RACE CE/CVPM)Professional Development in Your EmployeesDiscover the financial components associated with HR and learn how to benchmark, create a budget, wage scales and a wage philosophy, along with a strategy to eectively reduce employee turnover. (1 NON-MEDICAL RACE CE/CVPM)The Finances of Human Resources

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Discover some of the important regulatory requirements that you need to be aware of. Topics covered will include maintaining personnel files to maintaining compliance with state, federal and local agencies and organizations. (1 NON-MEDICAL RACE CE/CVPM)Regulatory Requirements Within Human ResourcesMANAGEMENT COURSESHUMAN RESOURCES MANAGEMENT

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Learn the basics of inventory management including inventory terminology, roles, grading and turnover. Moving from a historical place where one person handled all aspects of inventory to sharing the load with teammates requires an examination of all the tasks involved in inventory management. (1 NON-MEDICAL RACE CE/CVPM)Introduction to InventoryLearn all stages of inventory movement starting with when and how much product to order, how to build orders, vendors and buying groups, placing and receiving orders, then ending with the sale and use of products.(1 NON-MEDICAL RACE CE/CVPM)Managing Movement in InventoryMANAGEMENT COURSESINVENTORY MANAGEMENTInventory plays a significant role in today’s veterinary practice. Without it, most services couldn’t be delivered, nor could products be sold. Therefore, inventory management has become an important skill set impacting the financial performance of the practice. Managing inventory is more than just ordering and receiving goods. These courses provide the necessary knowledge and tools to create a complete understanding of the most impactful elements of inventory management.

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Dive into this inventory course to learn how to take a more strategic approach in how and when items are ordered during the billing cycle, along with reviewing or establishing pricing and discounting strategies.(1 NON-MEDICAL RACE CE/CVPM)Inventory StrategiesMANAGEMENT COURSESINVENTORY MANAGEMENTAs with any activity in business, the inventory and pharmacy in a veterinary practice must be measured. Learn more about inventory forecast measures, budgeting and reviewing inventory, along with inventory benchmarking in this inventory management course.(1 NON-MEDICAL RACE CE/CVPM)Metrics and MeasurementsWhile selling inventory can bring benefits such as additional income and the opportunity to provide additional services, it can also create risk when mismanaged. In this inventory management course, learn how to protect and properly store inventory, perform inventory counts and properly invoice sta pets, all vital components of inventory risk management. (1 NON-MEDICAL RACE CE/CVPM)Risk Management

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In this inventory management module, discover DEA regulations and how controlled drugs are scheduled. Learn how to appropriately order controlled substances, prevent theft and diversion, record inventory and account for losses and errors. Continuing education requirements related to controlled substance regulations will also be discussed. (1 NON-MEDICAL RACE CE/CVPM)Controlled SubstancesMANAGEMENT COURSESINVENTORY MANAGEMENT

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In this introductory course to marketing, we will explore the contributing factors to your practice’s reputation: everything from the communications that you send out to your clients to the way you design your logo that’s on your signage outside. You will begin to understand the building blocks to a solid reputation, plus the importance of involving the entire team throughout this process of reputation building and maintenance. We will also discuss the role of leadership in modeling these behaviors for the team and ensuring employees are aligned.(1 NON-MEDICAL RACE CE/CVPM)Introduction to MarketingThink of digital marketing as a marketing “car.” Just as a car needs four wheels moving at the same speed to motor down the road, a business’s marketing strategy needs four major components to gain traction in the electronic world. All four components need to be running simultaneously, at the same speed, to gain the maximum benefit of an online marketing program. These four wheels are: website, search engine optimization, social media, and reputation management/branding. Finally, the chassis of the car is held together by blogs. Ready? Start this course to delve into the process of understanding how online marketing works today.(1 NON-MEDICAL RACE CE/CVPM)Foundation Essentials for Digital MarketingMANAGEMENT COURSESMARKETING MANAGEMENTLearn how to bring out the best in your team, focus on positive communication tactics and create an intentional strategy to construct and maintain your reputation. The entire team contributes to the practice’s reputation with every interaction, either intentionally or unintentionally. Design intentional strategies to create marketing plans that support the reputation you want.

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Who you are, collectively, isn’t where your reputation starts and stops. There are other contributors to reputation. It is often said to “never judge a book by its cover.” But the truth is, we do. In this course, we will discuss the impressionable areas of your practice from a consumer perspective and how to build your tangible and intangible brand.(1 NON-MEDICAL RACE CE/CVPM)BrandingMANAGEMENT COURSESMARKETING MANAGEMENTIn this course, we will encourage you to consider taking your approach to caring to another level: creating a community presence for the practice and the people in it as another layer of care. This can be done through community involvement. Opportunities and how to get started in your community will be reviewed in this course. (1 NON-MEDICAL RACE CE/CVPM)Building Community ConnectionIn this course, we will review how building a solid team and optimizing your cycle of service is the first step before embarking on marketing activities. From there, we will introduce key marketing tactics including findability, website design, social media, email, mobile apps, videos and blogs so that you may learn how to implement these elements into your marketing strategy. (2 NON-MEDICAL RACE CE/CVPM)Marketing Tactics

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In this course we will discuss the final piece of authentic reputation management: quantifying. A manager must understand how well reputation management and marketing eorts are working so gaps and future initiatives can be appropriately planned. Cycle of service metrics and reputation formulas will be reviewed to understand how marketing eorts can be eectively measured. (1 NON-MEDICAL RACE CE/CVPM)Quantifying ReputationMANAGEMENT COURSESMARKETING MANAGEMENTWhen you’ve worked hard to build an authentic reputation, you’ll want to protect what you’ve built. In this course, we will review reputation risk management techniques, including how to monitor and respond to online reviews. (1 NON-MEDICAL RACE CE/CVPM)Protecting Reputation

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In this introductory workplace safety course, learn the responsibilities and expectations of the employer in keeping sta safe at work. Employee safety rights will be discussed, along with the I2P2 program, how to prepare for an inspection, and hazard assessment and identification. (2 NON-MEDICAL RACE CE/CVPM)Introduction to Workplace Safety and OSHALearn how to develop your Hazard Communication Plan (HazCom). Included in this plan is the use of visual hazard warnings throughout the hospital, the Safety Data Sheet (SDS) requirement and how to properly label your secondary containers. We will also cover your training, recordkeeping and reporting requirements and responsibilities. (2 NON-MEDICAL RACE CE/CVPM)Developing Your Hazard Communication PlanMANAGEMENT COURSESWORKPLACE SAFETYSafety for you and your sta starts here. Learn the responsibilities and expectations in keeping your workplace safe, including developing a hazardous materials communication plan, safety data sheets and costs involved with violations. A little proactive planning today can mean peace of mind and ability to focus on other priorities tomorrow. Three modules and seven CE credits.

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Learn how to develop individual safety plans for the various hazards that present themselves in the veterinary workplace. Certain plans will apply to all employees, while others may apply only to medical-based roles. In this course the learner will understand how to format safety plans and apply the hierarchy of controls to each. (3 NON-MEDICAL RACE CE/CVPM)Development of Individual Safety PlansMANAGEMENT COURSESWORKPLACE SAFETY

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Responsibly managing your practice network requires learning how to think like a professional to manage your IT needs, reduce your technology costs, and maximize eciencies. It all starts with understanding why technology pros choose the hardware they do and how it impacts your practice and budget.(2 NON-MEDICAL RACE CE)The Veterinary Practice NetworkYour veterinary practice data is most valuable to you. The biggest mistake made by veterinary practice leadership is how data backups are managed, which leads to costly downtime and lost data. Learn how to prioritize data management in your veterinary practice.(2 NON-MEDICAL RACE CE)Veterinary Practice DataMANAGEMENT COURSESVETERINARY INFORMATION TECHNOLOGY FUNDAMENTALSBecome your own, best Chief Information Ocer. Today’s practice management relies on a sound IT system. The Veterinary IT Fundamentals continuing education series guides you through the three keys to better IT management, taught by an expert who knows veterinary practices and works exclusively in our industry.

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Most veterinary practice owners do not believe the data they have is of value and that there is any reason a hacker would want to attack them. Only to learn, sadly, the importance of cybersecurity and the value of the data, after being hacked.(2 NON-MEDICAL RACE CE)Protect Your PracticeMANAGEMENT COURSESVETERINARY INFORMATION TECHNOLOGY FUNDAMENTALSPresented by Clint Latham, founder of Lucca Lucca was founded by Clint Latham. With two senior Yorkies, Clint understands the need to have a trusted veterinarian to care for his family members. Clint’s goal is to help uncover the mystery of IT and cybersecurity for DVMs across the country so that they can focus on what is most important: quality care for our four-legged family members. While working and speaking with veterinary hospitals all across the country, Clint saw a drastic increase in the number of cyberattacks to private practice. Clint decided to build a solution to keep hospitals protected while simultaneously keeping IT costs under control, providing veterinary hospitals the services they need and nothing they don’t.

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PROFESSIONAL DEVELOPMENTBuilding Resiliency and Confidence to Strengthen Your Mental Well-BeingJust like physical strength, our mental well-being is a muscle we can work to strengthen so that we can better resist being derailed by negativity throughout the day. This course will provide learners with the tools needed to be more resilient and confident to persevere even on the most challenging days.(1 NON-MEDICAL RACE CE)Allyship in Mental HealthSometimes it can be dicult to know when and how to help our colleagues when they are struggling. This course will teach learners what it means to be a mental health ally, including how to recognize the signs when someone is struggling with their mental health, being prepared to point them towards services, learning how to actively listen and make yourself available, while also creating healthy boundaries for your own well-being. (1 NON-MEDICAL RACE CE)Alcohol and Substance Use Disorder in Veterinary Medicine: Prevalence, Treatment and PreventionWith elevated levels of mental health problems such as anxiety, depression and moral distress among veterinary professionals, there are higher risk factors for alcohol and substance use disorders. This course will discuss the prevalence of these disorders in the overall population as well as specifically within the profession, how to support colleagues who are struggling with these conditions and potential prevention measures. (1 NON-MEDICAL RACE CE)

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The connection between client satisfaction and the mental well-being of veterinary professionals is understandably interwoven with indications that client satisfaction has an impact on the mental health of veterinary practitioners. When clients express their dissatisfaction in a challenging or hostile manner it adds extra stress to the veterinary team. Preventing certain client conflicts is possible as many arise from miscommunication. In this course we will discuss how to set realistic expectations early on, address common upset client scenarios and de-escalate situations before they get out of hand. Client conversations may seem daunting at times but with the right toolkit and approach they can be handled with grace and confidence.(1 NON-MEDICAL RACE CE)Mastering Challenging Client Conversations While we may never be able to gain control over how many hours we have in a day versus the incredible workload we must take on in veterinary medicine, we do have the ability to be more intentional in our approach. This course will teach participants practical tips on managing their day and tasks, along with utilization of tools and technologies that can make time management and task prioritization much less cumbersome. (1 NON-MEDICAL RACE CE)Eective Strategies for Time ManagementPROFESSIONAL DEVELOPMENTMost are aware that the rate of suicide in veterinary medicine far exceeds most other professions. This course will discuss some of the warning signs to assist in preventing suicide among our colleagues, how to create safety plans, and ways to support the team through postvention in the event of a suicide. (1 NON-MEDICAL RACE CE)Suicide Awareness in Veterinary Medicine: Signs, Safety Plans and Postvention

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In this course, we’ll discuss the value of a diverse workplace and the dierences between diversity, equity and inclusion. We’ll also introduce crucial building blocks to this topic including a brief overview of the foundations of inequality in American society. From there, we’ll review implicit bias and how to navigate these biases, along with dierent types of non-inclusive language and microaggressions.(1 NON-MEDICAL RACE CE)Introduction to Diversity, Equity and Inclusion and Implicit BiasesLearn what being an ally means, and how to turn your allyship into real support. We’ll review how to challenge and interrupt prejudicial practices and how to cultivate an antiracist mindset and your own inclusive behaviors. (1 NON-MEDICAL RACE CE)How to Be an Ally and Grow Yourself as an IndividualDIVERSITY, EQUITY & INCLUSION SERIESThrough the four courses in this series you’ll learn about the value of a diverse workplace and the dierences between diversity, equity and inclusion. The series also includes a discussion of how to be an eective ally in your organization and reviews the role leadership can play in developing a more equitable workplace. Courses are each one hour long, Four non-medical RACE hours total.PROFESSIONAL DEVELOPMENT

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As a leader, it’s crucial to reinforce the DEI eorts of your organization in a meaningful way that demonstrates your commitment. We’ll discuss how to assess your team’s baseline knowledge and attitudes around DEI and exhibit empathy, along with creating a space for education. There are many ways you can make a dierence in this space, from your recruitment eorts to having more inclusive meetings, all of which will be covered in this course. (1 NON-MEDICAL RACE CE)The Pivotal Role of Leadership in Diversity, Equity and InclusionDIVERSITY, EQUITY & INCLUSION SERIESPROFESSIONAL DEVELOPMENTAn eective DEI program is so much more than a few core values related to DEI. We’ll discuss how to develop a DEI strategy that is meaningful and incorporates diversity, equity and inclusion into employees’ daily work practices. (1 NON-MEDICAL RACE CE)Implementing a DEI Program for Your Organization

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Industry-leading continuing education, on demand.EDUCATION ONLINETHAT FITS YOUR TIMELINE.Five advantages to Patterson Veterinary University online continuing education. 1. Interactive, engaging education for all roles on your team 2. Downloadable tools and resources included 3. Courses are optimized for all electronic devices 4. Facilitated by credentialed subject matter experts 5. Many RACE- and CVPM-eligible coursesPRICING$790 a year, billed annually. Users will receive: • Accounts for 10 users, add-ons available for more seats• Administrator seat• Access to more than 50 courses, including new courses as they become available • Reporting and analyticsSUBSCRIBE AT PATTERSONVETUNIVERSITY.COM

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