Return to flip book view

Message COURSECATALOG2 0 2 5pattersonvetacademy.comT R A I N I N GA C O M P L E T ES O L U T I O N

Administering and Dispensing Medicat...12Anesthesia Foundations12Artificial Intelligence in Veterinary...12Bathing & Grooming13Beyond Grey Muzzles: Unveiling the...13Canine & Feline Breed Identification13Canine & Feline Nutrition14Cannabinoids in Veterinary Medicine14Caring for the Hospitalized Senior Pet14Clinical Skills I1515Common Avian Procedures15Controlled Substances in Veterinary...16Emergency Conditions16Essential Skills for Administering Supp...16Exotics Exams & Procedures17Exotics Identification17Fear Free: Nail Trimming - Trim Away...17Feline Behaviors & Handling18Fluid Therapy18Handling Avians18191919TABLE OF CONTENTSCLINICALpattersonvetacademy.com112Clinical Skills IIBladder CareCleanliness & OrderlinessElevating Your Vocabulary with...

Kennel Maintenance20Laser Therapy20Managing Trauma20Medical Record Keeping 10121Pain Assessment21Pain Management in Canine & Feline...21Parvovirus: From Diagnosis to Recovery22Radiology Fundamentals: Safety, Prin...22Recumbent Patient Care22Restraint for Common Procedures23Supportive Feeding Methods for Small... 232324Thermodynamics24Tick Identification24Triage Review25Ultrasound Assisting25Understanding Canine Communication25Veterinary CPR26Veterinary Dentistry: Equipment & Tools26Veterinary Dentistry: Introduction26272727TABLE OF CONTENTSCLINICAL11pattersonvetacademy.com3IV Catheter Placement & MaintenanceHandling Reptiles & AmphibiansMedical Math MentalityHandling Exotic MammalsPhamiliar Pharmacology

4Veterinary Medical Conditions Vol. 128Veterinary Medical Conditions Vol. 22829TABLE OF CONTENTSCLINICAL11pattersonvetacademy.comVeterinary Medical Terminology29Veterinary Dentistry: RadiologyVeterinary Practice Infection Control29Wound Care30Wrapped for Success: Veterinary Band...3028Veterinary Dentistry: Procedures

5pattersonvetacademy.comTABLE OF CONTENTSMANAGEMENT5 Leadership Styles to Influence a Team32317 Types of Interviews and When to Use...32Active Shooter Response: Knowing...32Digital Marketing36Discounts, Audits & Accounts Receivable36Employment Cycle, The36Becoming a Boss: A Guide For New...33Being a Leader in Your Community33Branding Your Practice33Building Community Connection34Create an Enviable Team Culture34CVPMs Share Their Secrets34Develop a Thriving Team35Developing Your Hazard Commun...35Development of Individual Safety Plans35Enhancing Hospital Performance...37Establishing Operations to Improve...37Exam Room Advocates37Expense Management...38Finances of Human Resources, The38Financial Protection38Flow of Money & Revenue Management...39General Safety Knowledge & Practices39Guide to Effective Meetings, A39

6pattersonvetacademy.comTABLE OF CONTENTSMANAGEMENTGuide to Mentoring Others, A4031Guide to Navigating Team Dynamics, A40Harmony in the Clinic: Strategies for...40Introduction to Marketing43Introduction to Team Management44Introduction to Workplace Safety & OSHA44Hiring & Firing41Hospital Design41How Great Leaders Solve Problems41How to Create an Employee Wellness...42Improving Staff Interaction42Introduction to Human Resources42Introduction to Inventory43Introduction to Leadership & Culture43Inventory Management44Inventory Metrics & Measurements45Inventory Risk Management45Inventory Strategies45Leadership & Planning46Leadership Fatigue46Leading Through Difficult Times46Letting an Employee Go Gracefully47Managing Movement in Inventory47Marketing Tactics47

7pattersonvetacademy.comTABLE OF CONTENTSMANAGEMENT31Motivating Your Team48Navigating Change in Your Practice48Secrets of Skilled Delegation, The52Servant Leadership52Sexual Harassment Training - All Emp...52Performance Management: Removing...49Pivotal Role of Leadership in Diversity...49Practice Tips from Veterinary Prof...49Professional Development in Your...50Protect Your Practice: Developing...50Protecting the Reputation of Your Practice50Quantifying the Reputation of Your...51Regulatory Requirements Within Human...51Safe Housekeeping Procedures51Sexual Harassment Training - Sup...53Team Leaders: Resolving Conflict...53Team Leadership Essentials53Telehealth - Veterinary Curbside Care54Training Skills for Team Leaders54Veterinary Network, The54Veterinary Practice Data5555Workplace Violence in Veterinary...55Optimizing the Veterinary OR WorkflowOperational Efficiency48

8pattersonvetacademy.comTABLE OF CONTENTSPROFESSIONAL DEVELOPMENT565-Day Challenge to improve your...576 Tips for Successful Peer-to-Peer Training577 Go-to Strategies to Tame Stress57Common Workplace Challenges and...61Communication in the Practice61Communication Techniques61Alcohol and Substance Use Disorder...58Allyship in Mental Health58Assessing Your Strengths, Interests,...58Ayelet Fishbach on Getting It Done59Basics of Managing Stress, The59Beating Burnout: Spot the Symptoms...59Building Resiliency & Confidence...60Building Your Telephone Skills60Coming Back from a Big Workplace...60Compassion Fatigue62Coping With Workplace Change62Cultural Sensitivity in Customer Service62Cycle of Services63Daniel Pink on the Science of Perfect...63Dealing With a Problem at Work?...63Dealing With Stress, Pressure,...64Developing a Growth Mindset64Do You Have These Four Essential...64

9pattersonvetacademy.comTABLE OF CONTENTSPROFESSIONAL DEVELOPMENT56Doing the Right Thing: A Guide to...Dr. Ethan Kross on Harnessing the...Driving Your CareerHow to Work Effectively With Different...68Impostor Syndrome: What It Is and How...68Increasing Customer Satisfaction68Effective Strategies for Time Management65Feeling Unmotivated at Work? Common...65Foundations for Front Desk Personnel65Good Stress? Embracing Eustress to...66Guide to Empathy at Work, A66Guide to Workplace Integrity, A66Guide to Workplace Professionalism, A67Harnessing Emotions in the Workplace...67How to Be An Ally & Grow Yourself...67Introduction to Diversity, Equity &...69Jennifer Eberhardt on Uncovering the...69Kate Murphy on the Science of Effective...69Katy Milkman on How to Change for the...70Leading With Emotional Intelligence70Master the Art of Verbal Communication70Mastering Challenging Client Conversations71Meeting Client Expectations71Overcoming Procrastination71727272

10pattersonvetacademy.comTABLE OF CONTENTSPROFESSIONAL DEVELOPMENT56Perfecting Communication Skills73Procedures for Productive Check Ins...73Receiving and Seeking Feedback73Resolving Conflict With Coworkers74Setting Goals That Actually Work74Suicide Awareness in Veterinary Med...74Team Communication75What Is Social Engineering?75When to Ask Your Boss for Help75Working Across Cultures76Zachary Wood on Having Uncomfortable...76

CLINICALLEARN MORE

ADMINISTERING AND DISPENSINGMEDICATIONSThis course for veterinarytechnicians and assistants coversmedication administration,dispensing, patient care, andaseptic techniques.RACE Approved CE: 1 HourANESTHESIA FOUNDATIONSARTIFICIAL INTELLIGENCE INVETERINARY MEDICINEUnderstand the different parts,how to troubleshoot andmaintain the anesthesiamachine and equipment.Artificial Intelligence inVeterinary Medicine will showyou how to harness the powerof AI to improve patientoutcomes.CLINICALPVA COURSE CATALOG12RACE Approved CE: 0.5 HoursRACE Approved CE: 1 Hour

BATHING & GROOMINGPerfect staff members involved inbathing and grooming, providingstep-by-step instruction forbathing and other hygienicproceduresBEYOND GREY MUZZLES: UNVEILINGTHE SCIENCE OF CANINE AGINGBLADDER CARELearn the biological andphysiological changesassociated with aging in dogs.From foundational knowledgeto advanced techniques, you'lllearn to confidently managepatients with a variety of urinaryconditions.CLINICALPVA COURSE CATALOG13

CANINE & FELINE BREEDIDENTIFICATIONLearn common canine and felinebreeds seen in the veterinarypractice, along with commonmedical concerns for each.RACE Approved CE: 1 HourCANINE & FELINE NUTRITIONCANNABINOIDS IN VETERINARYMEDICINEThis course will help youunderstand the nutritionalneeds of canines and felines.Learn about the legalities,potential benefits andadministration of cannabinoidsin veterinary medicine.CLINICALPVA COURSE CATALOG14RACE Approved CE: 1 HourRACE Approved CE: 1 Hour

CARING FOR THE HOSPITALIZEDSENIOR PETThis course equips veterinaryassistants and technicians withessential lab skills, includingvenipuncture, urine collection, earcytology, and sample handling foraccurate diagnostics.CLEANLINESS & ORDERLINESSCLINICAL SKILLS IThis course helps veterinary staffmaintain a clean, odor-free facility,reinforcing quality care andreducing disease spread.This course equips veterinaryassistants and technicians withessential lab skills, includingvenipuncture, urine collection, earcytology, and sample handling foraccurate diagnostics.CLINICALPVA COURSE CATALOG15RACE Approved CE: 1 Hour

CONTROLLED SUBSTANCES IN VETERINARY MEDICINECLINICAL USE, INVENTORY MANAGEMENT &PREVENTING ABUSEThis advanced course teachesveterinary technicians and assistantslab procedures, including bloodanalysis, urinalysis, ear cytology,and fecal examination for diagnosticaccuracy.RACE approved CE & CVPM eligibleCredits: 4 hoursThis course will cover theproper handling and capture ofavians of all sizes, along withcommon procedures.Learn the role controlledsubstances serve in theveterinary practice.CLINICALPVA COURSE CATALOG16CLINICAL SKILLS IIRACE Approved CE: 1 HourCOMMON AVIAN PROCEDURESRACE Approved CE: 1 Hour

ELEVATING YOUR VOCABULARY WITHADVANCED MEDICAL TERMINOLOGYThis course provides veterinarystaff with advanced medicalterminology skills acrossspecialties, including cardiology,oncology, and ophthalmology.EMERGENCY CONDITIONSESSENTIAL SKILLS FOR ADMINISTERINGSUPPLEMENTAL OXYGENUnderstand emergency andcritical care medicine in thisimperative course.This course provides you within-depth knowledge ofsupplemental oxygen therapy.CLINICALPVA COURSE CATALOG17RACE Approved CE: 1 HourRACE Approved CE: 1 Hour

EXOTICS EXAMS & PROCEDURESThis course, led by Dr. LaurenThielen, enhances veterinary careskills for exotic animals, includingrodents, birds, reptiles, and more.EXOTICS IDENTIFICATIONFEAR FREE: NAIL TRIMMING - TRIMAWAY THE TERRORLearn how to identify popularexotic pets, including those thatare newer to the industry. Free segment from Fear Freeon performing nail trims.CLINICALPVA COURSE CATALOG18RACE Approved CE: 1 Hour

FELINE BEHAVIORS & HANDLINGVeterinary Behaviorist MeghanHerron provides insight intocreating low-stress visits forfelines.FLUID THERAPYHANDLING AVIANSUnderstand the importance andfunction of fluid administration forveterinary patients. Learn the safety and handlingprocedures for commoncompanion avians.CLINICALPVA COURSE CATALOG19

HANDLING EXOTIC MAMMALSLearn the safety and handlingprocedures for commoncompanion exotic mammals.HANDLING REPTILES &AMPHIBIANSENTIFICATIONIV CATHETER PLACEMENT &MAINTENANCELearn the safety and handlingprocedures for commoncompanion reptiles andamphibians.Learn the proper placement,maintenance, andtroubleshooting of intravenousand central line catheters.CLINICALPVA COURSE CATALOG20RACE Approved CE: 1 Hour

KENNEL MAINTENANCEPrevent disease transmission byunderstanding how they aretransmitted and proper protocolsof kennel maintenance.LASER THERAPYMANAGING TRAUMAThis course culminates in theparticipant receiving a certificateas a Laser Safety Officer.Amy Newfield, CVT, VTS (ECC)equips you with the knowledge toconfidently manage veterinaryemergencies. CLINICALPVA COURSE CATALOG21RACE Approved CE: 2 HoursRACE Approved CE: 1 Hour

MEDICAL MATH MENTALITYThis course equips veterinarytechnicians with essential mathskills for accurate and safeclinical care.MEDICAL RECORD KEEPING 101PAIN ASSESSMENT IN FELINE & CANINEPATIENTSMedical Record Keeping 101 isyour lifeline to efficient, effectiverecord management.Learn how to properly assess yourpatients for pain in order toprovide them with the best carepossible.CLINICALPVA COURSE CATALOG22RACE Approved CE: 1 HourRACE Approved CE: 1 Hour

PAIN MANAGEMENT IN CANINE &FELINE PATIENTSIn this course you will learn theproper tools in order to managepain in your pet patients.PARVOVIRUS: FROM DIAGNOSIS TO RECOVERYPHAMILIAR PHARMACOLOGYIn this course, you'll gain theknowledge and skills toconfidently navigate every stageof this highly contagious andpotentially life-threateningdisease.This course prepares veterinarystaff to manage medicationsconfidently, covering keypharmacology concepts,communication, and errorprevention.CLINICALPVA COURSE CATALOG23RACE Approved CE: 1 HourRACE Approved CE: 1 HourRACE Approved CE: 1 Hour

RADIOLOGY FUNDAMENTALS: SAFETY,PRINCIPLES & APPLICATIONThis course will teach learnerswhy radiological safety is crucialto your immediate and futurehealth.RECUMBENT PATIENT CARERESTRAINT FOR COMMON PROCEDURESLearn to confidently implementvarious supportive feedingmethods through thiscomprehensive course.Learn restraint holds for variousprocedures and ensure staffand patient remains safe frominjury during restraint.CLINICALPVA COURSE CATALOG24RACE Approved CE: 0.25 HoursRACE Approved CE: 1 Hour

SUPPORTIVE FEEDING METHODS FORSMALL ANIMALS Learn to confidently implementvarious supportive feedingmethods through thiscomprehensive course.THERMODYNAMICSTICK IDENTIFICATIONDevelop a better understandingof the science of thermodynamicsand its impact on animal healthwith this course. Learn the various types of ticks,their prevalence, and thepossible health risks that tickspresent for both animals andhumans.CLINICALPVA COURSE CATALOG25RACE Approved CE: 1 HourRACE Approved CE: 1 HourRACE Approved CE: 0.5 Hours

TRIAGE REVIEWThis online veterinary triagecourse gives you the corecompetencies to tackle triagelike a pro.ULTRASOUND ASSISTINGUNDERSTANDING CANINECOMMUNICATIONLearn the correct way to performan ultrasound for the bestexperience for your patient.Understanding CanineCommunication is the key tounlocking better care for yourcanine patients.CLINICALPVA COURSE CATALOG26RACE Approved CE: 1 Hour

VETERINARY CPRLearn the elements andprocedures involved withperforming CPR.VETERINARY DENTISTRY:INTRODUCTIONLearn about dentistry equipmentand their uses in thiscomprehensive course.This dentistry series will set thefoundations for understandingveterinary dentistry as a whole. CLINICALPVA COURSE CATALOG27VETERINARY DENTISTRY: EQUIPMENT & TOOLSRACE Approved CE: 0.5 HoursRACE Approved CE: 0.5 Hours

VETERINARY DENTISTRY: PROCEDURESThis program discusses theprocess for performing efficientdentistry procedures.VETERINARY DENTISTRY: RADIOLOGYVETERINARY MEDICAL CONDITIONSVOLUME 1Learn how to become moreproficient at dental radiology.Learn the foundations ofcommon medical conditionsincluding, risk factors,symptoms, diagnosis, treatment,and prevention strategies. CLINICALPVA COURSE CATALOG28RACE Approved CE: 1 Hour

VETERINARY MEDICAL CONDITIONSVOLUME 2Learn about various veterinarymedical conditions, including lessfrequently discussed but crucialdiseases due to their zoonoticcapabilities.This course will take you throughbasic medical terminologies,anatomical directions andspecies. CLINICALPVA COURSE CATALOG29VETERINARY MEDICAL TERMINOLOGYRACE Approved CE: 1.5 HoursVETERINARY PRACTICE INFECTIONCONTROLLearn how a sound approach todisinfection will make yourpractice a safer place.RACE Approved CE: 5 Hours

WOUND CAREDiscover various wound types,classifications, healing stages,methods, treatment, and evenwatch a tie-over bandage casestudy.WRAPPED FOR SUCCESS: VETERINARYBANDAGING TECHNIQUESLearners will develop anunderstanding of the differenttypes of bandages, theirapplications, and properselection for various injuries.CLINICALPVA COURSE CATALOG30RACE Approved CE: 1 Hour

31L E A R N M O R EMANAGEMENT

5 LEADERSHIP STYLES TOINFLUENCE A TEAMIn this course, you’ll first learnwhat a leadership style is. Then,you’ll discover five commonleadership styles. 7 TYPES OF INTERVIEWS ANDWHEN TO USE THEMACTIVE SHOOTER RESPONSE:KNOWING WHAT TO DO IN A CRISISThis course explores seveninterview types and when it’sbest to use them. You’ll learnhow to use these interviewstyles to streamline your hiringprocessThis training course equips youwith the knowledge and skills tomake life-saving decisionsduring a critical event.MANAGEMENTPVA COURSE CATALOG32

BECOMING A BOSS: A GUIDEFOR NEW MANAGERSThis guide will help you transitionseamlessly from employee tomanager.BEING A LEADER IN YOURCOMMUNITYBRANDING YOUR PRACTICEThis online course unlocks yourpotential for leadershipexcellence.Learn the ins and outs ofcreating a unique andcompelling brand identity thatwill set your practice apart fromthe competition.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour33

BUILDING COMMUNITYCONNECTIONDiscover the key strategies andtechniques that will not onlyattract new clients but also fosterlasting relationships with existingones.CREATE AN ENVIABLETEAM CULTURECVPMS SHARE THEIR SECRETSIn this course, you’ll learn somecommon culture types, and howto objectively assess your ownculture. CVPMs share tips they'velearned along the way thathelped improve theirmanagement skills .MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour34

DEVELOP A THRIVING TEAMIn this course, you’ll learn how totalk to employees about theirvalues and goals, identify gaps inskills, and training techniques forall employee types.DEVELOPING YOUR HAZARDCOMMUNICATION PLANDEVELOPMENT OF INDIVIDUALSAFETY PLANSIn this workplace safety course,learn how to develop yourHazard Communication Plan(HazCom).This course identifies potentialhazards and implementspreventative measures, givingyou the tools you need to keepyour staff safe and secure.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 2 hoursRACE approved CE & CVPMeligible Credits: 3 hours35

DIGITAL MARKETINGFOUNDATION ESSENTIALSThis course covers everythingfrom social media management toemail marketing.DISCOUNTS, AUDITS &ACCOUNTS RECEIVABLETHE EMPLOYMENT CYCLEThis course addresses pet careaffordability, discount impact,preventing unplanned discounts,auditing importance, andreceivable managementstrategies.Stop spinning your wheels onthe employment cycle! Thisinnovative online course is yourticket to mastering the employeelife cycle from start to finish.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 2 hoursRACE approved CE & CVPMeligible Credits: 1 hour36

ENHANCING HOSPITAL PERFORMANCEWITH PET HEALTH INSURANCELearn how pet health insuranceincreases hospital revenue andcan even improve employeesatisfaction. ESTABLISHING OPERATIONS TO IMPROVE REVENUE &PROFIT MANAGEMENT & FINANCIAL REPORTINGEXAM ROOM ADVOCATESLearn to manage expensesthrough patient care andpreventative care models.Dr. Peter Weinstein's coursehighlights the vital role of theExam Room Advocate inenhancing efficiency, clientsatisfaction, and team-basedveterinary care.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 2 hoursRACE approved CE & CVPMeligible Credits: 1 hour37

EXPENSE MANAGEMENTExplore how to integrate yourbusiness model into daily practicelife. Expense management willinclude a review of fixed andvariable expenses and how tonavigate both categories.THE FINANCES OF HUMANRESOURCESFINANCIAL PROTECTIONThis course provides the keystrategies and tools you need tomaximize the financial impact ofyour human resourcesdepartment.This course discusses theimportance of securing yourhospital revenue, inventory andassets through checks andbalances that ensure financialprotection.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hour38

THE FLOW OF MONEY &REVENUE MANAGEMENTLearn how finance can reach allaspects of your business frominventory to HR.GENERAL SAFETY KNOWLEDGE & PRACTICESA GUIDE TO EFFECTIVE MEETINGSThis course addresses safetytopics that are related to someof the most common injuriesreported to AVMA PLIT.This course provides a guide toeffective meetings—from boththe meeting facilitator’s andparticipant’s perspective. MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 2 hours39

A GUIDE TO MENTORING OTHERSIn this course, you’ll find acomplete guide to mentoringothers.A GUIDE TO NAVIGATINGTEAM DYNAMICSHARMONY IN THE CLINIC: STRATEGIESFOR A HAPPY VETERINARY TEAMThis course will teach you how tobuild team dynamics that serverather than hinder yourdevelopment.In this course, you’ll learn tips tobuild an effective team,communicate better, and resolvecommon problems in a diversegroup of people. MANAGEMENTPVA COURSE CATALOG40RACE Approved CE: 1 Hour

HIRING & FIRINGGain an understanding ofprogressive discipline, whilelearning how to prepare andconduct disciplinary andtermination meetings effectively.HOSPITAL DESIGNHOW GREAT LEADERS SOLVEPROBLEMSGain insight on small changesyou can make to improve thelook of your practice, add morespace and bring in morerevenue!In this course, you’ll learn thefundamentals of problemprevention, detection, andresolution.MANAGEMENTPVA COURSE CATALOG41CVPM eligible Credits: 1 hourRACE approved CE: 0.5 hours

HOW TO CREATE AN EMPLOYEE WELLNESSPROGRAM: A STEP-BY-STEP GUIDELearn each step of the creationprocess for a successful employeewellness program. IMPROVING STAFF INTERACTIONINTRODUCTION TO HUMANRESOURCESLearn how to manage your stafffor the most productiveinteractions in your veterinarypractice.This course offers an in-depthunderstanding of the intricaciesinvolved in managing humanresources within a veterinarypractice.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour42

INTRODUCTION TO INVENTORYThis course will teach the basicsof inventory managementincluding inventory terminology,roles, grading, and turnover. INTRODUCTION TO LEADERSHIP & CULTUREINTRODUCTION TO MARKETINGLearn about your team’sgenerational and personalitydifferences, as well as anunderstanding of the leadershipand management activities.Master marketing fundamentalswith this introspective course.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hour43

INTRODUCTION TO TEAMMANAGEMENTIn this course, you’ll learn tips tobuild an effective team,communicate better, and resolvecommon problems in a diversegroup of people. INTRODUCTION TO WORKPLACESAFETY & OSHAINVENTORY MANAGEMENTIn this introductory workplacesafety course, learn theresponsibilities and expectationsof the employer in keeping staffsafe at work.Learn what is needed in yourpractice to properly manageyour inventory.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 2 hours44

INVENTORY METRICS &MEASUREMENTSLearn to effectively measure andunderstand your inventorymetrics, empowering you to makedata-driven decisions that boostefficiency and profitability. INVENTORY RISK MANAGEMENTINVENTORY STRATEGIESTake control of your inventoryand stop the bleed. This courseis your secret weapon againstprofit-sucking stock-outs, write-offs, and waste.Gain invaluable knowledge andskills to streamline yourinventory, reduce waste, andmaximize profits. Don't letinventory management holdyour practice back.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hour45

LEADERSHIP & PLANNINGLearn how to conduct a SWOTanalysis and combine yourinformation with Key PerformanceIndicators.LEADERSHIP FATIGUELEADING THROUGH DIFFICULT TIMESLearn how to cultivate resilience,balance, and a growth mindsetso you can avoid the pitfalls ofexhaustion.In this course, you'll learn how tolead through difficult times usingcrisis management. You'll get anin-depth look at each stage ofcrisis management.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour46

LETTING AN EMPLOYEE GOGRACEFULLYUnderstand the reasons fortermination, initial steps to take tomitigate legal risk and develop asmooth transition plan, and howto best deliver the dreaded news.MANAGING MOVEMENT IN INVENTORYMARKETING TACTICSThis online course delivers theskills and strategies you need togain total control of yourproduct flow.This course is your guide tofinally implementing effectivemarketing strategies tailoredspecifically for veterinarypractices.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 2 hours47

MOTIVATING YOUR TEAMIn this course, you’ll review typesof motivation and understand theunique forces that motivateindividuals.NAVIGATING CHANGE IN YOURPRACTICEOPERATIONAL EFFICIENCYNavigating Change in YourPractice gives you a road map forguiding your practice throughtransitions and emergingstronger than ever.This course helps veterinaryleaders escape survival mode andboost efficiency by mastering theFour P’s: Physical Plant, Products,People, and Processes.MANAGEMENTPVA COURSE CATALOGRACE Approved CE: 1 hour48

PERFORMANCE MANAGEMENT: REMOVINGBIAS & HAVING ESSENTIAL CONVERSATIONSLearn how about performancereview cycles and masterpreparation, conversations.THE PIVOTAL ROLE OF LEADERSHIP INDIVERSITY, EQUITY & INCLUSIONThis course equips leaders withthe mindsets, skills and tools tochampion diversity, equity andinclusion. MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour49OPTIMIZING THE VETERINARYOR WORKFLOWThis course offers a strategicframework to optimize veterinaryOR workflow through improvedplanning, efficiency, teamwork,and change management.RACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 1 hour

PRACTICE TIPS FROM VETERINARYPROFESSIONALSLearn the best tips and tricks forpractice management straightfrom Veterinary Professionals.PROFESSIONAL DEVELOPMENT INYOUR EMPLOYEESPROTECT YOUR PRACTICE:DEVELOPING A CYBER SECURITY PLANThis course unlocksprofessional development inyour employees through expert-led training designed to nurturetalent.Learn the importance of cybersecurity and the value of yourdata in your veterinary practice.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour50

PROTECTING THE REPUTATION OFYOUR PRACTICEOne bad review can ruin yourveterinary practice. Protect yourhard-earned good name with thiscomprehensive course.QUANTIFYING THE REPUTATION OFYOUR PRACTICEREGULATORY REQUIREMENTSWITHIN HUMAN RESOURCESLearn the tools and techniquesto quantify, monitor, and optimizeyour reputation.Learn the tools to successfullynavigate HR regulations andrequirements and how to complywith employment laws.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 1 hour51RACE approved CE & CVPMeligible Credits: 1 hourRACE approved CE & CVPMeligible Credits: 2 hours

SAFE HOUSEKEEPINGPROCEDURESLearn common prescriptionabbreviations, labelrequirements, purposes andadvantages for different routesof medications, and much more.THE SECRETS OF SKILLEDDELEGATIONSERVANT LEADERSHIPIn this course, you’ll learn whyyou should delegate, how to doit, how to select the right peoplefor the job.This course equips managers atall levels with the characteristicsand skills to lead throughselfless service.MANAGEMENTPVA COURSE CATALOG52RACE approved CE & CVPMeligible Credits: 2 hours

SEXUAL HARASSMENT TRAINING - ALL EMPLOYEESThis must-have program equipsyour staff with the knowledge tofoster a safe, respectfulworkplace.SEXUAL HARASSMENT TRAINING - SUPERVISOR TRAININGTEAM LEADERS: RESOLVING CONFLICT WITHCOWORKERS AND CLIENTSThis course equips veterinariansupervisors with the toolsneeded to foster a harassment-free environment.This course guides you on howto work through conflict withcoworkers to achieve positiveoutcomes.MANAGEMENTPVA COURSE CATALOG53RACE approved CVPMeligible Credits: 1 hourRACE approved CVPMeligible Credits: 1 hour

TEAM LEADERSHIP ESSENTIALSLearn what it takes to be a goodleader to your team in aveterinary practice.TELEHEALTH - VETERINARYCURBSIDE CARETRAINING SKILLS FOR TEAM LEADERSThis course teaches youeverything you need to know toimplement curbside andtelehealth services seamlessly.The ultimate guide to becomethe team leader any practiceneeds.MANAGEMENTPVA COURSE CATALOG54RACE approved CE & CVPMeligible Credits: 1 hour

THE VETERINARY NETWORKUnderstand how to manageyour IT needs, reduce yourtechnology costs, andmaximize efficiencies in yourpractice.MANAGEMENTPVA COURSE CATALOGRACE approved CE & CVPMeligible Credits: 2 hours55WORKPLACE VIOLENCE INVETERINARY PRACTICESLearn how to prioritize datamanagement in your veterinarypractice.This course reviews the differentforms workplace violence cantake, along with the prevalenceand impact to veterinarypractices.RACE approved CE & CVPMeligible Credits: 1 hourVETERINARY PRACTICE DATARACE approved CE & CVPMeligible Credits: 2 hours

PROFESSIONALDEVELOPMENTL E A R N M O R E

5-DAY CHALLENGE TO IMPROVE YOURMENTAL HEALTHIn this course, each day exploresa different facet of mental healthand contains a simple exercisefor putting it into practice.6 TIPS FOR SUCCESSFUL PEER-TO-PEER TRAINING7 GO-TO STRATEGIES TO TAME STRESSGet the real-world tips andpractice you need to knockpeer training out of the park inthis comprehensive course.Burnout be gone! 7 Go-toStrategies to Tame Stress isyour ticket to a calmer, morerelaxed life.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG57

ALCOHOL AND SUBSTANCE USE DISORDER IN VETERINARYMEDICINE: PREVALENCE, TREATMENT AND PREVENTIONDive into the dark depths ofsubstance abuse in the veterinaryfield - once you understand thebeast, you can help tame it.ALLYSHIP IN MENTAL HEALTHASSESSING YOUR STRENGTHS,INTERESTS, AND VALUESThis powerful program givesyou the tools to become aneducated, compassionate allyfor colleagues struggling withmental illness.Learn to identify your strengths,interests, and values, and howto leverage them to achievegreater success in yourveterinary practice.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT58RACE approved CE & CVPMeligible Credits: 1 hourRACE Approved CE: 1 hourRACE Approved CE: 1 hour

AYELET FISHBACH ON GETTINGIT DONEAyelet Fishbach wants to helpyou achieve your greatestambition in her book Get It Done:Surprising Lessons from theScience of Motivation. THE BASICS OF MANAGINGSTRESSBEATING BURNOUT: SPOT THESYMPTOMS AND TAKE ACTIONUnderstand what stress is andhow your body responds to it,as well as, common stresstriggers and how to managethem.Learn how to proactivelymanage stress, pressure &burnout by recognizing howthey infiltrate our lives.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG59RACE approved CE & CVPMeligible Credits: 1 hour

BUILDING RESILIENCY & CONFIDENCE TOSTRENGTHEN YOUR MENTAL WELL-BEINGThis course will provide learnerswith the tools needed to be moreresilient and confident topersevere even on the mostchallenging days.BUILDING YOUR TELEPHONE SKILLSCOMING BACK FROM A BIGWORKPLACE MISTAKELearn how to create positivetelephone experiences forclients, with examples thatexplain what to do and what notto do. This veterinary practice courseis your guide to recovering andmoving forward after a majorworkplace blunder.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT60RACE Approved CE: 1 hour

COMMON WORKPLACE CHALLENGESAND HOW TO HANDLE THEMLearn how to navigate some ofthe most common challenges inthe veterinary workplace.COMMUNICATION IN THEPRACTICECOMMUNICATION TECHNIQUESLearn techniques to havecompassionate, clearconversations even in difficultsituations. This course provides anunderstanding of the decision-making process that veterinaryclients go through and how tobest communicate with them.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG61RACE approved CE & CVPMeligible Credits: 3 hours

COMPASSION FATIGUEThis course will help youunderstand what compassionfatigue is, how to recognize it, andmanage it to increase your jobsatisfaction and mental health.COPING WITH WORKPLACE CHANGECULTURAL SENSITIVITY INCUSTOMER SERVICEThis course guides you throughimplementing new protocols,adjusting to new leadership,adapting to reorganizations,and workplace change.In this course, explore thebenefits of cultural sensitivityand get practical tools to excelin cross-cultural communicationand customer service. PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT62RACE Approved CE: 1 hour

CYCLE OF SERVICESTake the journey through theveterinary visit from start to finish.DANIEL PINK ON THE SCIENCE OFPERFECT TIMINGDEALING WITH A PROBLEM AT WORK?WHEN AND HOW TO INVOLVE HRIn this course, you’ll uncover thesecret role that timing plays inour work and daily lives. In this course, you'll learn therole of human resources, alongwith when—and when not—toseek help with an issue.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG63RACE approved CE & CVPMeligible Credits: 3 hours

DEALING WITH STRESS, PRESSURE,AND BURNOUTThis course will help you definestress, pressure, and burnout,recognizing the unique waysthey show up for you.DEVELOPING A GROWTH MINDSETDO YOU HAVE THESE FOUR ESSENTIALCUSTOMER SERVICE SKILLS?Learn about the differencesbetween a fixed mindset versusa growth mindset and explorehow a growth mindset can bebeneficial.Uncover four essentialcustomer service skills and tipsfor developing these skills.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT64

DOING THE RIGHT THING: A GUIDE TOGOOD BUSINESS ETHICSIn this course, you’ll learn whatbusiness ethics are and whythey’re important. DR. ETHAN KROSS ON HARNESSING THECHATTER IN OUR MINDS FOR GOODDRIVING YOUR CAREERIn this course, you’ll learn tolower the volume on thetyrannical inner critic andharness the true power of yourinner voice.To make sure you’re heading inthe right direction, this coursegives you the tools and trainingyou need to drive yourprofessional development. PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG65

EFFECTIVE STRATEGIES FORTIME MANAGEMENTThis course teaches tips onmanaging day-to-day taskswhile utilizing tools andtechnologies that can maketime management easier.FEELING UNMOTIVATED AT WORK? COMMONCAUSES AND TIPS TO INCREASE MOTIVATIONFOUNDATIONS FOR FRONTDESK PERSONNELLearn the four primary causesof low motivation, along withspecific strategies toovercome each. Understand your role as a frontdesk staff member and learnnew skills on how to succeed inyour role.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT66RACE approved CE & CVPMeligible Credits: 1 hour

GOOD STRESS? EMBRACING EUSTRESSTO IMPROVE YOUR LIFEIn this course, you’ll learn whatseparates eustress from itsdamaging counterpart, distress. A GUIDE TO EMPATHY AT WORKA GUIDE TO WORKPLACE INTEGRITYLearn what empathy is and whyit’s an essential business skill,uncover how to communicatewith empathy, and work onstrategies to help you buildempathy.Learn about the three forms ofworkplace integrity and seereal-world examples of it inaction, as well as, the four stepsto align your values and actions.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG67

A GUIDE TO WORKPLACEPROFESSIONALISMLearn essential skills andtechniques to effectivelycommunicate with colleagues,handle conflicts with grace,and maintain a positive workenvironment. HARNESSING EMOTIONS IN THE WORKPLACEWITH LIZ FOSSLIEN AND MOLLIE WEST DUFFYHOW TO BE AN ALLY & GROWYOURSELF AS AN INDIVIDUALLearn about the relationshipbetween your personal lifeand your professional life andexplore ways to create ahealthier balance thatimproves your quality of life.Learn what being an ally means,and how to turn your allyshipinto real support. PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT68RACE approved CE & CVPMeligible Credits: 1 hour

HOW TO WORK EFFECTIVELY WITHDIFFERENT COMMUNICATION STYLESUnderstand four communicationstyles, how to identify each, andhow to adapt your owncommunication approach.IMPOSTOR SYNDROME: WHAT IT ISAND HOW TO OVERCOME ITINCREASING CUSTOMER SATISFACTIONLearn to define impostersyndrome and determinewhether it’s something you’reexperiencing.In this course you will learnproper etiquette along withother skills to increasecustomer satisfaction. PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG69

INTRODUCTION TO DIVERSITY, EQUITY &INCLUSION AND IMPLICIT BIASESBrenda Tassava guides youthrough creating a diverse andinclusive practice thatoutperforms your competitors.JENNIFER EBERHARDT ON UNCOVERING THE HIDDENPREJUDICE THAT SHAPES WHAT WE SEE, THINK AND DOKATE MURPHY ON THE SCIENCE OFEFFECTIVE LISTENINGUnderstand how bias hascome to shape so much ofwhat we think and believe.Learn strategies for improvinglistening skills and how ourbrains respond when we’reengaged in conversation. PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT70RACE approved CE & CVPMeligible Credits: 1 hour

KATY MILKMAN ON HOW TO CHANGEFOR THE BETTERUnderstand behavioral changeand explore strategies you canuse to achieve your own goals.LEADING WITH EMOTIONALINTELLIGENCEMASTER THE ART OF VERBALCOMMUNICATIONLearn what emotionalintelligence is and boost youremotional intelligence skills bystrengthening your personaland social competence. Learn how to make a great firstimpression and have amazingconversations.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG71

MASTERING CHALLENGING CLIENTCONVERSATIONSIn this course, you'll gain themindset and skills tocommunicate with care ineven the toughest situations.MEETING CLIENT EXPECTATIONSOVERCOMING PROCRASTINATIONJoin Brian Conrad, CVPM as heteaches you how to properlymeet client expectations in aveterinary practice.Discover the real reason whymany of us are prone toprocrastination and how toreclaim your productivity.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT72RACE approved CE & CVPMeligible Credits: 1 hour

PERFECTING COMMUNICATION SKILLSCommunicate effectively by usingactive listening, body languageand word make-overs, while alsolearning how to handle situationswith upset clients.PROCEDURES FOR PRODUCTIVECHECK INS AND OUTSRECEIVING AND SEEKING FEEDBACKLearn front desk proceduresduring check-ins and check-outs that will help your staffincrease efficiency, clientsatisfaction and revenue.This course will teach you toreceive and respond tofeedback gracefully. PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG73RACE approved CE & CVPMeligible Credits: 1 hour

RESOLVING CONFLICT WITH COWORKERSThis course guides you onhow to work through conflictwith coworkers to achievepositive outcomes. SETTING GOALS THAT ACTUALLY WORKSUICIDE AWARENESS IN VETERINARY MEDICINE:SIGNS, SAFETY PLANS & PREVENTIONIn this course, you’ll learn whythe process of setting your goalsis just as important as choosingtargets that truly matter. This course offers critical trainingfor recognizing warning signs,implementing safety plans, andproviding compassionatepostvention for colleagues.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT74RACE approved CE & CVPMeligible Credits: 1 hour

TEAM COMMUNICATIONThis course provides guidance toimproving the client experiencethrough communication skills withclients and between staffmembers.WHAT IS SOCIAL ENGINEERING?WHEN TO ASK YOUR BOSS FOR HELPThis course provides an overviewof how social engineers exploithuman psychology to accesssensitive information, as well astips for spotting attacks.Learn when to bring issues toyour boss and the best waysto get the help you need.PROFESSIONAL DEVELOPMENTPVA COURSE CATALOG75RACE approved CE & CVPMeligible Credits: 1 hour

WORKING ACROSS CULTURESThis course guides you onhow to work through conflictwith coworkers to achievepositive outcomes. ZACHARY WOOD ON HAVING UNCOMFORTABLECONVERSATIONS ABOUT SENSITIVE ISSUESIn this course, we'll take a lookat cultural differences and howto interact with people whoare on the opposite side of thecultural spectrum.PVA COURSE CATALOGPROFESSIONAL DEVELOPMENT76