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1COURSE CATALOGCLINICAL

21 1COURSE CATALOG3Learn how to properly assess your patients for pain in order to provide them with the best care possible.PAIN ASSESSMENTMedical Record Keeping 101 is your lifeline to efficient, effective record management.MEDICAL RECORD-KEEPING 101In this course you will learn the proper tools in order to manage pain in your pet patients.PAIN MANAGEMENT IN CANINE & FELINE PATIENTSCLINICALPVA Course CatalogRACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOUR

1ACT Online Training4PVA Course CatalogCLINICALArtificial Intelligence in Veterinary Medicine will show you how to harness the power of AI to improve patient outcomes.ARTIFICIAL INTELLIGENCE IN VETERINARY MEDICINEThis course equips veterinary assistants and technicians with essential lab skills, including venipuncture, urine collection, ear cytology, and sample handling for accurate diagnostics.CLINICAL TECHNIQUES IRACE APPROVED CE: 0.5 HOURSThis advanced course teaches veterinary technicians and assistants lab procedures, including blood analysis, urinalysis, ear cytology, and fecal examination for diagnostic accuracy.CLINICAL TECHNIQUES II

41 154PVA Course CatalogCLINICALThis course for veterinary technicians and assistants covers medication administration, dispensing, patient care, and aseptic techniques.ADMINISTRATION OF MEDICATIONSUnderstand the different parts, how to troubleshoot and maintain the anesthesia machine and equipment.ANESTHESIA FOUNDATIONSLearn how a sound approach to disinfection will make your practice a safer place.VETERINARY PRACTICE INFECTION CONTROLRACE APPROVED CE: 1.5 HOURSRACE APPROVED CE: 1 HOUR

1PVA Course CatalogCLINICAL6Understand emergency and critical care medicine in this imperative course.EMERGENCY CONDITIONSThis course will cover the proper handling and capture of avians of all sizes, along with common procedures.COMMON AVIAN PROCEDURESLearn how to identify popular exotic pets, including those that are newer to the industry. EXOTICS IDENTIFICATIONRACE APPROVED CE: 1 HOURRACE APPROVED CE: 0.5 HOURS

61 1PVA Course CatalogCLINICALThis course will help you understand the nutritional needs of canines and felines.CANINE & FELINE NUTRITIONLearn about the legalities, potential benefits and administration of cannabinoids in veterinary medicine.CANNABINOIDS IN VETERINARY MEDICINELearn common canine and feline breeds seen in the veterinary practice, along with common medical concerns for each.CANINE & FELINE BREED IDENTIFICATION76RACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOUR

1PVA Course CatalogCLINICAL8Learn the safety and handling procedures for common companion avians.HANDLING AVIANSThis course will take you through basic medical terminologies, anatomical directions and species. VETERINARY MEDICAL TERMINOLOGYLearn the safety and handling procedures for common companion exotic mammals.HANDLING EXOTIC MAMMALSRACE APPROVED CE: 5 HOURS

81 1PVA Course CatalogCLINICALVeterinary Behaviorist Meghan Herron provides insight into creating low-stress visits for felines.FELINE BEHAVIORS & HANDLINGUnderstand the importance and function of fluid administration for veterinary patients. FLUID THERAPYFree segment from Fear Free on performing nail trims.FEAR FREE: NAIL TRIMMING - TRIM AWAY THE TERROR98

1PVA Course CatalogCLINICAL10This course culminates in the participant receiving a certificate as a Laser Safety Officer.LASER THERAPYRACE APPROVED CE: 2 HOURSPerfect staff members involved in bathing and grooming, providing step-by-step instruction for bathing and other hygienic proceduresBATHING & GROOMINGLearn the various types of ticks, their prevalence, and the possible health risks that ticks present for both animals and humans.TICK IDENTIFICATION

101 1PVA Course CatalogCLINICALLearn the proper placement, maintenance, and troubleshooting of intravenous and central line catheters.IV CATHETER PLACEMENT & MAINTENANCEPrevent disease transmission by understanding how they are transmitted and proper protocols of kennel maintenance.KENNEL MAINTENANCELearn the safety and handling procedures for common companion reptiles and amphibians.HANDLING REPTILES & AMPHIBIANS1110RACE APPROVED CE: 1 HOUR

1PVA Course CatalogCLINICALLearn what effects recumbency has on the body systems and how to care for these types of patients.RECUMBENT PATIENT CARELearn restraint holds for various procedures and ensure staff and patient remains safe from injury during restraint.RESTRAINT FOR COMMON PROCEDURESLearn the basics of radiology in a veterinary clinic.PRACTICAL RADIOLOGY12RACE APPROVED CE: 0.25 HOURS

121 1PVA Course CatalogCLINICALThis online veterinary triage course gives you the core competencies to tackle triage like a pro.TRIAGE REVIEW1312RACE APPROVED CE: 1 HOURLearn the correct way to perform an ultra sound for the best experience for your patient.ULTRASOUND ASSISTINGIn this course, you will go over vaccines and gain a deeper understanding of them.UNDERSTANDING VACCINES

1PVA Course CatalogCLINICAL14Learn about dentistry equipment and their uses in this comprehensive course.VETERINARY DENTISTRY: EQUIPMENT & TOOLSLearn the elements and procedures involved with performing CPR.VETERINARY CPRThis dentistry series will set the foundations for understanding veterinary dentistry as a whole. VETERINARY DENTISTRY: INTRODUCTIONRACE APPROVED CE: 0.5 HOURS

141 1PVA Course CatalogCLINICAL1514Learn how to become more proficient at dental radiology.VETERINARY DENTISTRY: RADIOLOGYLearn the foundations of common medical conditions including, risk factors, symptoms, diagnosis, treatment, and prevention strategies. VETERINARY MEDICAL CONDITIONS VOLUME 1This program discusses the process for performing efficient dentistry procedures.VETERINARY DENTISTRY: PROCEDURESRACE APPROVED CE: 0.5 HOURSRACE APPROVED CE: 0.5 HOURS

1PVA Course CatalogCLINICAL16Discover various wound types, classifications, healing stages, methods, treatment, and even watch a tie-over bandage case study.WOUND CARELearn about various veterinary medical conditions, including less frequently discussed but crucial diseases due to their zoonotic capabilities.VETERINARY MEDICAL CONDITIONS VOLUME 2Understanding Canine Communication is the key to unlocking better care for your canine patients.CANINE COMMUNICATION

161 1PVA Course CatalogCLINICAL1716Develop a better understanding of the science of thermodynamics and its impact on animal health with this course.THERMODYNAMICSThis course provides you with in-depth knowledge of supplemental oxygen therapy.ESSENTIAL SKILLS FOR ADMINISTERING SUPPLEMENTAL OXYGENAmy Newfield, CVT, VTS (ECC) equips you with the knowledge to confidently manage veterinary emergencies. MANAGING TRAUMARACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOUR

1PVA Course CatalogCLINICAL18Learn the biological and physiological changes associated with aging in dogs.BEYOND GREY MUZZLES: UNVEILING THE SCIENCE OF CANINE AGINGLearn to confidently implement various supportive feeding methods through this comprehensive course.SUPPORTIVE FEEDING METHODS FOR SMALL ANIMALS Learn the role controlled substances serve in the veterinary practice.CONTROLLED SUBSTANCES IN VETERINARY MEDICINE RACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

181 1PVA Course CatalogCLINICAL1918RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURIn this course, you'll gain the knowledge and skills to confidently navigate every stage of this highly contagious and potentially life-threatening disease.PARVOVIRUS: FROM DIAGNOSIS TO RECOVERYThis course will teach learners why radiological safety is crucial to your immediate and future health.RADIOLOGY FUNDAMENTALS: SAFETY, PRINCIPLES & Learners will develop an understanding of the different types of bandages, their applications, and proper selection for various injuries.WRAPPED FOR SUCCESS: VETERINARY BANDAGING TECHNIQUESRACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOURRACE APPROVED CE: 1 HOUR

1PVA Course CatalogCLINICAL20This course, led by Amy Newfield, covers defining senior pets, their care needs, and supporting owners through their pets' aging process.CARING FOR THE HOSPITALIZED SENIOR PETThis course, led by Dr. Lauren Thielen, enhances veterinary care skills for exotic animals, including rodents, birds, reptiles, and more.EXOTICS EXAMS & PROCEDURES

201 1COURSE CATALOGMANAGEMENT20

122Develop a DEI strategy that is meaningful and incorporates diversity, equity and inclusion into employees? daily work practices.IMPLEMENTING A DEI PROGRAM FOR YOUR ORGANIZATIONMANAGEMENTPVA Course Catalog"Implementing a DEI Program for Your Organization"The Pivotal Role of Leadership in Diversity, Equity & Inclusion"Servant Leadership"This course equips leaders with the mindsets, skills and tools to champion diversity, equity and inclusion. THE PIVOTAL ROLE OF LEADERSHIP IN DIVERSITY, EQUITY & INCLUSIONThis course equips managers at all levels with the characteristics and skills to lead through selfless service.SERVANT LEADERSHIPRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

221 122MANAGEMENTPVA Course CatalogThe ultimate guide to become the team leader any practice needs.TRAINING SKILLS FOR TEAM LEADERSLearn what it takes to be a good leader to your team in a veterinary practice.TEAM LEADERSHIP ESSENTIALSThis course guides you on how to work through conflict with coworkers to achieve positive outcomes.TEAM LEADERS: RESOLVING CONFLICT WITH COWORKERS AND CLIENTS23RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

1MANAGEMENTPVA Course CatalogLearn how to cultivate resilience, balance, and a growth mindset so you can avoid the pitfalls of exhaustion.LEADERSHIP FATIGUELearn how to conduct a SWOT analysis and combine your information with Key Performance Indicators.LEADERSHIP & PLANNINGCVPMs share tips they've learned along the way that helped improve their management skills .CVPMS SHARE THEIR SECRETS24RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

241 1MANAGEMENTPVA Course CatalogLearn the importance of cyber security and the value of your data in your veterinary practice.PROTECT YOUR PRACTICE: DEVELOPING A CYBER SECURITY PLANLearn how to prioritize data management in your veterinary practice.VETERINARY PRACTICE DATALearn the best tips and tricks for practice management straight from Veterinary Professionals.PRACTICE TIPS FROM VETERINARY 24 25RACE APPROVED CE: 2 HOURSRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE: 2 HOURS

1MANAGEMENTPVA Course CatalogNavigating Change in Your Practice gives you a road map for guiding your practice through transitions and emerging stronger than ever.NAVIGATING CHANGE IN YOUR PRACTICEGain insight on small changes you can make to improve the look of your practice, add more space and bring in more revenue!HOSPITAL DESIGNThis online course unlocks your potential for leadership excellence.BEING A LEADER IN YOUR COMMUNITY26RACE APPROVED CE: 1 HOUR

261 1MANAGEMENTPVA Course CatalogLearn how pet health insurance increases hospital revenue and can even improve employee satisfaction. ENHANCING HOSPITAL PERFORMANCE WITH PET HEALTH INSURANCEThis course addresses pet care affordability, discount impact, preventing unplanned discounts, auditing importance, and receivable management strategies.DISCOUNTS, AUDITS & ACCOUNTS RECEIVABLELearn how ?nance can reach all aspects of your business from inventory to HR.THE FLOW OF MONEY & REVENUE MANAGEMENT26 27RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

1MANAGEMENTPVA Course CatalogThis course discusses the importance of securing your hospital revenue, inventory and assets through checks and balances that ensure financial protection.FINANCIAL PROTECTIONLearn to manage expenses through patient care and preventative care models.ESTABLISHING OPERATIONS TO IMPROVE REVENUE & PROFIT MANAGEMENT AND FINANCIAL REPORTINGUnderstand how to manage your IT needs, reduce your technology costs, and maximize efficiencies in your practice.THE VETERINARY NETWORK28RACE APPROVED CE: 2 HOURSRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURS

281 1MANAGEMENTPVA Course CatalogLearn about your team?s generational and personality differences, as well as an understanding of the leadership and management activities.INTRODUCTION TO LEADERSHIP & CULTUREThis course offers an in-depth understanding of the intricacies involved in managing human resources within a veterinary practice.INTRODUCTION TO HUMAN RESOURCESLearn how to manage your staff for the most productive interactions in your veterinary practice.IMPROVING STAFF INTERACTION28 29RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURS

1MANAGEMENTPVA Course CatalogGain an understanding of progressive discipline, while learning how to prepare and conduct disciplinary and termination meetings effectively.HIRING & FIRINGLearn how about performance review cycles and master preparation, conversations.PERFORMANCE MANAGEMENT: REMOVING BIAS & HAVING ESSENTIAL CONVERSATIONSExplore how to integrate your business model into daily practice life. Expense management will include a review of ?xed and variable expenses and how to navigate both categories.EXPENSE MANAGEMENTAPPROVED FOR 1 HOUR OF CVPM-ELIGIBLE CREDITS30RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE: 0.5 HOURS

301 1MANAGEMENTPVA Course CatalogStop spinning your wheels on the employment cycle! This innovative online course is your ticket to mastering the employee life cycle from start to finish.THE EMPLOYMENT CYCLELearn the tools to successfully navigate HR regulations and requirements and how to comply with employment laws.REGULATORY REQUIREMENTS WITHIN HUMAN RESOURCESThis course unlocks professional development in your employees through expert-led training designed to nurture talent.PROFESSIONAL DEVELOPMENT IN YOUR EMPLOYEES30 31RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

1MANAGEMENTPVA Course CatalogLearn to effectively measure and understand your inventory metrics, empowering you to make data-driven decisions that boost efficiency and profitability. INVENTORY METRICS & MEASUREMENTSLearn what is needed in your practice to properly manage your inventory.INVENTORY MANAGEMENTThis course provides the key strategies and tools you need to maximize the financial impact of your human resources department.THE FINANCES OF HUMAN RESOURCES32RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

321 1MANAGEMENTPVA Course CatalogThis online course delivers the skills and strategies you need to gain total control of your product flow.MANAGING MOVEMENT IN INVENTORYGain invaluable knowledge and skills to streamline your inventory, reduce waste, and maximize profits. Don't let inventory management hold your practice back.INVENTORY STRATEGIESTake control of your inventory and stop the bleed. This course is your secret weapon against profit-sucking stock-outs, write-offs, and waste.INVENTORY RISK MANAGEMENT32 33RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

1MANAGEMENTPVA Course CatalogMaster marketing fundamentals with this introspective course.INTRODUCTION TO MARKETINGThis course covers everything from social media management to email marketing.DIGITAL MARKETINGLearn the ins and outs of creating a unique and compelling brand identity that will set your practice apart from the competition.BRANDING YOUR PRACTICERACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR34RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

341 1MANAGEMENTPVA Course CatalogOne bad review can ruin your veterinary practice. Protect your hard-earned good name with this comprehensive course.PROTECTING THE REPUTATION OF YOUR PRACTICEDiscover the key strategies and techniques that will not only attract new clients but also foster lasting relationships with existing ones.BUILDING COMMUNITY CONNECTIONThis course is your guide to finally implementing effective marketing strategies tailored specifically for veterinary practices.MARKETING TACTICSRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR34RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR35RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURSRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

1MANAGEMENTPVA Course CatalogLearn common prescription abbreviations, label requirements, purposes and advantages for different routes of medications, and much more.SAFE HOUSEKEEPING PROCEDURESThis course identifies potential hazards and implements preventative measures, giving you the tools you need to keep your staff safe and secure.DEVELOPMENT OF INDIVIDUAL SAFETY PLANSLearn the tools and techniques to quantify, monitor, and optimize your reputation.QUANTIFYING THE REPUTATION OF YOUR PRACTICE36RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 3 HOUR

361 1MANAGEMENTPVA Course Catalog36This must-have program equips your staff with the knowledge to foster a safe, respectful workplace.SEXUAL HARASSMENT TRAINING - ALL EMPLOYEESThis course equips veterinarian supervisors with the tools needed to foster a harassment-free environment.SEXUAL HARASSMENT TRAINING - SUPERVISOR TRAININGThis course addresses safety topics that are related to some of the most common injuries reported to AVMA PLIT.GENERAL SAFETY KNOWLEDGE & PRACTICES37RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 3 HOURAPPROVED FOR 1 HOUR OF CVPM-ELIGIBLE CREDITS

1MANAGEMENTPVA Course CatalogIn this course, you?ll first learn what a leadership style is. Then, you?ll discover five common leadership styles. 5 LEADERSHIP STYLES TO INFLUENCE A TEAMIn this course, you?ll learn the fundamentals of problem prevention, detection, and resolution.HOW GREAT LEADERS SOLVE PROBLEMSThis course teaches you everything you need to know to implement curbside and telehealth services seamlessly.TELEHEALTH - VETERINARY CURBSIDE CARE38RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

381 1MANAGEMENTPVA Course CatalogThis course will teach you how to build team dynamics that serve rather than hinder your development.A GUIDE TO NAVIGATING TEAM DYNAMICSIn this course, you?ll learn why you should delegate, how to do it, how to select the right people for the job.THE SECRETS OF SKILLED DELEGATION38 39RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURThis guide will help you transition seamlessly from employee to manager.BECOMING A BOSS: A GUIDE FOR NEW MANAGERS

1PVA Course CatalogMANAGEMENTIn this course, you?ll find a complete guide to mentoring others.A GUIDE TO MENTORING OTHERSUnderstand the reasons for termination, initial steps to take to mitigate legal risk and develop a smooth transition plan, and how to best deliver the dreaded news.LETTING AN EMPLOYEE GO GRACEFULLYIn this course, you?ll review types of motivation and understand the unique forces that motivate individuals.MOTIVATING YOUR TEAM40

401 1PVA Course CatalogMANAGEMENT40This course explores seven interview types and when it?s best to use them. You?ll learn how to use these interview styles to streamline your hiring process7 TYPES OF INTERVIEWS AND WHEN TO USE THEMLearn each step of the creation process for a successful employee wellness program. HOW TO CREATE AN EMPLOYEE WELLNESS PROGRAM: A STEP-BY-STEP GUIDE41This training course equips you with the knowledge and skills to make life-saving decisions during a critical event.ACTIVE SHOOTER RESPONSE: KNOWING WHAT TO DO IN A CRISIS

1PVA Course CatalogMANAGEMENTThis course provides a guide to effective meetings? from both the meeting facilitator?s and participant?s perspective. A GUIDE TO EFFECTIVE MEETINGSIn this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis management.LEADING THROUGH DIFFICULT TIMES42In this course, you?ll learn how to talk to employees about their values and goals, identify gaps in skills, and training techniques for all employee types.DEVELOP A THRIVING TEAM

421 1PVA Course CatalogMANAGEMENTIn this course, you?ll learn tips to build an effective team, communicate better, and resolve common problems in a diverse group of people. INTRODUCTION TO TEAM MANAGEMENTIn this course, you?ll learn some common culture types, and how to objectively assess your own culture. CREATE AN ENVIABLE TEAM CULTURE4342In this introductory workplace safety course, learn the responsibilities and expectations of the employer in keeping staff safe at work.INTRODUCTION TO WORKPLACE SAFETY & OSHARACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURS

1PVA Course CatalogMANAGEMENTThis course reviews the different forms workplace violence can take, along with the prevalence and impact to veterinary practices.WORKPLACE VIOLENCE IN VETERINARY PRACTICESIn this workplace safety course, learn how to develop your Hazard Communication Plan (HazCom).DEVELOPING YOUR HAZARD COMMUNICATION PLANThis course will teach the basics of inventory management including inventory terminology, roles, grading, and turnover. INTRODUCTION TO INVENTORY44RACE APPROVED CE: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

441 144RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOURPVA Course CatalogMANAGEMENTIn this course, you?ll learn tips to build an effective team, communicate better, and resolve common problems in a diverse group of people. HARMONY IN THE CLINIC: STRATEGIES FOR A HAPPY VETERINARY TEAMDr. Peter Weinstein's course highlights the vital role of the Exam Room Advocate in enhancing efficiency, client satisfaction, and team-based veterinary care.EXAM ROOM ADVOCATES45In this introductory workplace safety course, learn the responsibilities and expectations of the employer in keeping staff safe at work.INTRODUCTION TO WORKPLACE SAFETY & OSHARACE APPROVED CE & CVPM ELIGIBLE CREDITS: 2 HOURS

1COURSE CATALOGPROFESSIONAL DEVELOPMENT

461 147Looking to curb addiction in veterinary medicine? This comprehensive course is your lifeline. Dive into the dark depths of substance abuse in the veterinary field - once you understand the beast, you can help tame it.PROFESSIONAL DEVELOPMENTPVA Course CatalogDive into the dark depths of substance abuse in the veterinary field - once you understand the beast, you can help tame it.ALCOHOL AND SUBSTANCE USE DISORDER IN VETERINARY MEDICINE: PREVALENCE, TREATMENT AND PREVENTIONLearn essential skills and techniques to effectively communicate with colleagues, handle conflicts with grace, and maintain a positive work environment. A GUIDE TO WORKPLACE PROFESSIONALISMBurnout be gone! 7 Go-to Strategies to Tame Stress is your ticket to a calmer, more relaxed life.7 GO-TO STRATEGIES TO TAME STRESSRACE APPROVED CE: 1 HOUR

1PROFESSIONAL DEVELOPMENTPVA Course CatalogThis veterinary practice course is your guide to recovering and moving forward after a major workplace blunder.COMING BACK FROM A BIG WORKPLACE MISTAKELearn how to create positive telephone experiences for clients, with examples that explain what to do and what not to do. BUILDING YOUR TELEPHONE SKILLSLearn how to proactively manage stress, pressure & burnout by recognizing how they infiltrate our lives.BEATING BURNOUT: SPOT THE SYMPTOMS AND TAKE ACTION48

481 1PROFESSIONAL DEVELOPMENTPVA Course CatalogThis course offers critical training for recognizing warning signs, implementing safety plans, and providing compassionate postvention for colleagues.SUICIDE AWARENESS IN VETERINARY MEDICINE: SIGNS, SAFETY PLANS & PREVENTIONIn this course, you'll gain the mindset and skills to communicate with care in even the toughest situations.MASTERING CHALLENGING CLIENT CONVERSATIONSLearn techniques to have compassionate, clear conversations even in difficult situations. COMMUNICATION IN THE PRACTICE48 49RACE APPROVED CE: 1 HOURRACE APPROVED CE & CVPM ELIGIBLE CREDITS: 3 HOURRACE APPROVED CE: 1 HOUR

1PROFESSIONAL DEVELOPMENTPVA Course CatalogLearn about the differences between a fixed mindset versus a growth mindset and explore how a growth mindset can be beneficial.DEVELOPING A GROWTH MINDSETThis course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you.DEALING WITH STRESS, PRESSURE, AND BURNOUTIn this course, you?ll uncover the secret role that timing plays in our work and daily lives. DANIEL PINK ON THE SCIENCE OF PERFECT TIMING50

501 1PROFESSIONAL DEVELOPMENTPVA Course CatalogAyelet Fishbach wants to help you achieve your greatest ambition in her book Get It Done: Surprising Lessons from the Science of Motivation. AYELET FISHBACH ON GETTING IT DONELearn to identify your strengths, interests, and values, and how to leverage them to achieve greater success in your veterinary practice.ASSESSING YOUR STRENGTHS, INTERESTS, AND VALUESThis powerful program gives you the tools to become an educated, compassionate ally for colleagues struggling with mental illness.ALLYSHIP IN MENTAL HEALTH50 51RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

1PROFESSIONAL DEVELOPMENTPVA Course CatalogUnderstand your role as a front desk staff member and learn new skills on how to succeed in your role.FOUNDATIONS FOR FRONT DESK PERSONNELLearn the four primary causes of low motivation, along with specific strategies to overcome each. FEELING UNMOTIVATED AT WORK?COMMON CAUSES AND TIPS TO INCREASE MOTIVATIONThis course teaches tips on managing day-to-day tasks while utilizing tools and technologies that can make time management easier.EFFECTIVE STRATEGIES FOR TIME MANAGEMENT52RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 1 HOUR

521 1PROFESSIONAL DEVELOPMENTPVA Course CatalogThis course guides you through implementing new protocols, adjusting to new leadership, adapting to reorganizations, and workplace change.COPING WITH WORKPLACE CHANGEThis course will help you understand what compassion fatigue is, how to recognize it, and manage it to increase your job satisfaction and mental health.COMPASSION FATIGUEThis course provides an understanding of the decision-making process that veterinary clients go through and how to best communicate with them.COMMUNICATION TECHNIQUES52 53RACE APPROVED CE: 1 HOUR

1PROFESSIONAL DEVELOPMENTPVA Course CatalogUnderstand how bias has come to shape so much of what we think and believe.JENNIFER EBERHARDT ON UNCOVERING THE HIDDEN PREJUDICE THAT SHAPES WHAT WE SEE, THINK AND DOBrenda Tassava guides you through creating a diverse and inclusive practice that outperforms your competitors.INTRODUCTION TO DIVERSITY, EQUITY & INCLUSION AND IMPLICIT BIASESIn this course you will learn proper etiquette along with other skills to increase customer satisfaction. INCREASING CUSTOMER SATISFACTION54RACE APPROVED CE: 1 HOUR

541 1PROFESSIONAL DEVELOPMENTPVA Course CatalogTo make sure you?re heading in the right direction, this course gives you the tools and training you need to drive your professional development. DRIVING YOUR CAREERIn this course, you?ll learn to lower the volume on the tyrannical inner critic and harness the true power of your inner voice.DR. ETHAN KROSS ON HARNESSING THE CHATTER IN OUR MINDS FOR GOODIn this course, you?ll learn what business ethics are and why they?re important. DOING THE RIGHT THING: A GUIDE TO GOOD BUSINESS ETHICS54 55

1PROFESSIONAL DEVELOPMENTPVA Course CatalogLearn front desk procedures during check-ins and check-outs that will help your staff increase efficiency, client satisfaction and revenue.PROCEDURES FOR PRODUCTIVE CHECK INS AND OUTSCommunicate effectively by using active listening, body language and word make-overs, while also learning how to handle situations with upset clients.PERFECTING COMMUNICATION SKILLSJoin Brian Conrad, CVPM as he teaches you how to properly meet client expectations in a veterinary practice.MEETING CLIENT EXPECTATIONS56RACE APPROVED CE: 1 HOUR

561 1PROFESSIONAL DEVELOPMENTPVA Course CatalogLearn what being an ally means, and how to turn your allyship into real support. HOW TO BE AN ALLY & GROW YOURSELF AS AN INDIVIDUALLearn about the relationship between your personal life and your professional life and explore ways to create a healthier balance that improves your quality of life.HARNESSING EMOTIONS IN THE WORKPLACE WITH LIZ FOSSLIEN AND MOLLIE WEST DUFFYIn this course, you?ll learn what separates eustress from its damaging counterpart, distress. GOOD STRESS? EMBRACING EUSTRESS TO IMPROVE YOUR LIFE56 57RACE APPROVED CE: 1 HOUR

1PROFESSIONAL DEVELOPMENTPVA Course CatalogIn this course, we'll take a look at cultural differences and how to interact with people who are on the opposite side of the cultural spectrum.WORKING ACROSS CULTURESUnderstand what stress is and how your body responds to it, as well as, common stress triggers and how to manage them.THE BASICS OF MANAGING STRESSThis course provides guidance to improving the client experience through communication skills with clients and between staff members.TEAM COMMUNICATION58RACE APPROVED CE: 1 HOUR

581 1PROFESSIONAL DEVELOPMENTPVA Course CatalogLearn what emotional intelligence is and boost your emotional intelligence skills by strengthening your personal and social competence. LEADING WITH EMOTIONAL INTELLIGENCEUnderstand behavioral change and explore strategies you can use to achieve your own goals.KATY MILKMAN ON HOW TO CHANGE FOR THE BETTERLearn strategies for improving listening skills and how our brains respond when we?re engaged in conversation. KATE MURPHY ON THE SCIENCE OF EFFECTIVE LISTENING58 59

1PROFESSIONAL DEVELOPMENTPVA Course CatalogGet the real-world tips and practice you need to knock peer training out of the park in this comprehensive course.6 TIPS FOR SUCCESSFUL PEER-TO-PEER TRAININGUnderstand four communication styles, how to identify each, and how to adapt your own communication approach.HOW TO WORK EFFECTIVELY WITH DIFFERENT COMMUNICATION STYLESDiscover the real reason why many of us are prone to procrastination and how to reclaim your productivity.OVERCOMING PROCRASTINATION60

601 1PROFESSIONAL DEVELOPMENTPVA Course CatalogIn this course, you?ll learn why the process of setting your goals is just as important as choosing targets that truly matter. SETTING GOALS THAT ACTUALLY WORKThis course guides you on how to work through conflict with coworkers to achieve positive outcomes. RESOLVING CONFLICT WITH COWORKERSThis course will teach you to receive and respond to feedback gracefully. RECEIVING AND SEEKING FEEDBACK60 61

1PROFESSIONAL DEVELOPMENTPVA Course CatalogLearn to define imposter syndrome and determine whether it?s something you?re experiencing.IMPOSTOR SYNDROME: WHAT IT IS AND HOW TO OVERCOME ITLearn about the three forms of workplace integrity and see real-world examples of it in action, as well as, the four steps to align your values and actions.A GUIDE TO WORKPLACE INTEGRITYIn this course, you'll learn the role of human resources, along with when? and when not? to seek help with an issue.DEALING WITH A PROBLEM AT WORK? WHEN AND HOW TO INVOLVE HR62

621 1PROFESSIONAL DEVELOPMENTPVA Course CatalogLearn how to navigate some of the most common challenges in the veterinary workplace.COMMON WORKPLACE CHALLENGES AND HOW TO HANDLE THEMTake the journey through the veterinary visit from start to finish.CYCLE OF SERVICESAuthor Zachary Wood walks learners through a nine-step process for having difficult conversations about controversial issues.ZACHARY WOOD ON HAVING UNCOMFORTABLE CONVERSATIONS ABOUT SENSITIVE ISSUES62 63RACE APPROVED CE & CVPM ELIGIBLE CREDITS: 3 HOUR

1PROFESSIONAL DEVELOPMENTPVA Course CatalogIn this course, each day explores a different facet of mental health and contains a simple exercise for putting it into practice.5-DAY CHALLENGE TO IMPROVE YOUR MENTAL HEALTHThis course will provide learners with the tools needed to be more resilient and confident to persevere even on the most challenging days.BUILDING RESILIENCY & CONFIDENCE TO STRENGTHEN YOUR MENTAL WELL-BEINGLearn when to bring issues to your boss and the best ways to get the help you need.WHEN TO ASK YOUR BOSS FOR HELP64RACE APPROVED CE: 1 HOUR

641 1PROFESSIONAL DEVELOPMENTPVA Course CatalogThis course provides an overview of how social engineers exploit human psychology to access sensitive information, as well as tips for spotting attacks.WHAT IS SOCIAL ENGINEERING?Learn how to make a great first impression and have amazing conversations.MASTER THE ART OF VERBAL COMMUNICATIONLearn what empathy is and why it?s an essential business skill, uncover how to communicate with empathy, and work on strategies to help you build empathy.A GUIDE TO EMPATHY AT WORK64 65

166PROFESSIONAL DEVELOPMENTPVA Course CatalogIn this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer service. CULTURAL SENSITIVITY IN CUSTOMER SERVICEUncover four essential customer service skills and tips for developing these skills.DO YOU HAVE THESE FOUR ESSENTIAL CUSTOMER SERVICE SKILLS?