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6 St eps t o bet t er Job Management and Prof it With so much going on in business it can be a daunting exercise to know what to work on first to create improvements Everyone is busy doing their job and trying their best to deliver good service to customers but it s not quite working the way it should and the business isn t generating good enough profit Methods evolve over time and different people do things their own way Before you know it the business and customers are at the mercy of the mood of the person delivering on the day If you want to create a better outcome for your customers and your business the following pages cover some high level points to consider 1 Copyright CFO on Cal l powered by CAD Part ners Pt y Lt d www BusinessNumbersMadeEasy com
1 Focus on cust omers At the end of the day this is what counts What your customer perceives as valuable is what you must deliver If your service is delivered faster cheaper and better than your competitors you will have the edge on them Word soon gets around that you can be relied upon to provide good service and you will get more work 2 Work out how t asks get s done When you ve been in business for a while it s common to say This is the way we ve always done it In order to implement improvements you need to understand exactly how things are being done now Get someone to work with service people and document what is being done and how Get them to write it down in a way that creates a procedure so that someone else could do the job without help 2 Copyright CFO on Cal l powered by CAD Part ners Pt y Lt d www BusinessNumbersMadeEasy com
3 Get rid of inef f iciency and wast e Follow the procedure documented above in point 2 and consider what time is being wasted on activities that don t deliver value to your customer or worse create hassle for them Work out ways to eliminate inefficiencies e g wasted time movement inventory delays unnecessary steps duplication of effort errors and rework etc 4 Report on numbers and manage by evidence Once you ve worked out what are the key steps in delivering your service decide which are the critical ones that need to be measured and reported on This will help you to see where improvements are being made and how you can continue to improve This delivers clear proof that improvements are being made and removes assumption 3 Copyright CFO on Cal l powered by CAD Part ners Pt y Lt d www BusinessNumbersMadeEasy com
5 Empower your peopl e Usually the best person to work out how to improve processes is the person doing the job By involving them in the improvement process they deliver better motivation and input This creates more time for them to perform other potential higher value and more enjoyable tasks 6 Set up syst ems t o manage Any process works best where there are clear guidelines on how to perform tasks Systems allow for key staff absenteeism to ensure the work continues to be done in a pre set way and level of quality The last thing you want is to lose a big customer just because someone was off sick the day their service was delivered to a poor standard Systems create an environment of continual improvement and allow for improvements to be incorporated easily Systems also improve business value because they allow someone else to come in and run the business easily 4 Copyright CFO on Cal l powered by CAD Part ners Pt y Lt d www BusinessNumbersMadeEasy com
CFO On Call recently helped a client in contracting to turn around a loss making job to three subsequent profit making ones we are happy to discuss how your systems shape up and how to improve processes and outcomes often with small and inexpensive changes Cal l us f or a no obl igat ion chat about improving your prof it f rom job management on Aus 1300 36 24 36 NZ 0800 180 400 Copyright CFO on Cal l powered by CAD Part ners Pt y Lt d www BusinessNumbersMadeEasy com
