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https://www.pmosol.com PMO Actions in Facilitating Community Engagement Process Based on your goals and the importance of community engagement in your portfolio of works, here is an organised list of actions that can help your PMO to embed the community engagement and social licencing processes requirements into the program and project delivery: 1. Facilitate the development and Integration of Community Engagement Processes Given the necessity of integrating community engagement within delivery frameworks, the first task is working with the stakeholder management teams to develop robust community engagement processes and plans connected to the business's strategic objectives. This includes setting clear guidelines and procedures that align with the business's strategic objectives. For your note: Identify who you need to contact and what are the three main steps Stakeholder group Action 1 Action 2 Action 3 2. Establish Stakeholder Management Support Services The PMO should offer services that help project and program teams manage stakeholders well. This ensures full support during all project stages and helps with the challenges of social licensing. Services like management plan audits, customer journey mapping and enhancement and reporting on key projects can help meet social licensing requirements. Establish an independent impact assessment body and transparent governance to balance community needs with project goals and business objectives.

https://www.pmosol.com For your note:  Write down the needed services, and mark if the service should be new or an enhancement ofone of the existing services, identify the main stakeholder of the service and list two mainsteps in creating the service The service New or Improved Customers Action 1 Action 2 






















3. Enhance PMO's Role as Strategic PartnerEnhance the role of the PMO to gain more insight and knowledge into the customers andcommunities they serve. This strategic collaboration is essential for matching communityneeds with business goals. 
For your note:  To see if your PMO role needs to become a strategic partner, answer these 5 questions. Ifyou answer "No" to 3 or more of them, then you need to upgrade your PMO role. The service Yes No Does the PMO sit at a senior executive level within the organization, directly reporting to upper management or the executive team? 

Is there a structured framework, including clear measures and reporting mechanisms, in place within the PMO for monitoring and tracking the progress of business strategicobjectives?

Does the PMO have the authority and influence to intervene and potentially close or haltprojects not aligned with business objectives or pose a risk to strategic initiatives?

Does the PMO actively participate in strategic planning sessions alongside upper management, providing insights, recommendations, and guidance based on itsunderstanding of project portfolios and organisational goals? 

Does upper management routinely seek out the PMO for advice, expertise, and strategic direction related to the portfolio and program management and alignment with businessobjectives?

https://www.pmosol.com 4. Implement Risk Assessment Frameworks Considering Social Media Impact Account for the influence of social media on public opinion by incorporating it into risk assessment frameworks. This will help manage the impact of public sentiment on project success. For your note: The list provides some steps to ensure the risk management framework considers the effects on social media and the community. o Review your state or territory's social licensing terms and obligations. o Keywords to look for:  Social licence returnable schedules  Australian Energy Infrastructure Commission  Electricity Infrastructure Investment Act  Renewable energy development  Undertaking engagement guidelines for state-significant projects  Guidance for state-significant renewable energy development  The engagement toolkit  Community engagement toolkit for planning  Community engagement guidelines o Review the enterprise organisation risk management framework o Review the impact and consequences rating and ensure the social media impact/community risk/Customer satisfaction risks are included o If not, discuss with the risk management team to identify and include community risks in the risk rating table o Ensure the project categorisation matrix reflects possible community and social risk exposure and rating, identifying complex, major, and minor projects. 5. Promote Public Education and Credible Information Sources Support the business in providing credible information and public education to secure a social license for renewable energy ventures. This is crucial in tackling misinformation and bureaucratic inertia. 6. Set Improved Measurement Standards for Community Engagement Lastly, improved standards for measuring the effectiveness of community engagement should be set to ensure the delicate balance between community involvement and project progression. This can be done in collaboration with the stakeholder management and communication team.

https://www.pmosol.com Suggestions for Overcoming Constraints: • Resource Allocation: Ensure adequate resources are allocated to community engagement initiatives to facilitate successful integration into project and program management. • Training and Empowerment: Invest in training programs for project managers to enhance their skills in effectively engaging with communities. • Communication Channels: Utilize multiple communication channels, including social media, to authentically reach out to and engage with the community. • Feedback Systems: Implement systems to systematically gather and respond to community feedback, avoiding ad hoc responses. • Regular Reviews: Conduct regular reviews of community engagement strategies to adapt to changing circumstances and continuously improve practices. Suggestions for the techniques and facilitation methods: PMO can support the community engagement groups using these methods to design the processes and embed it into the project and program management delivery framework. • Design thinking method • Customer-centric design • Focus groups • Workshops • Community of practice and conversations This list of actions will help you improve the PMO's role in facilitating community engagement processes and support the achievement of renewable energy and projects that directly impact the community strategically.