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Message MX CODE TBDDETERMINED TO CARE FOR YOU.Presbyterian is determined to help our patients, members and communities achieve their best health, and we’re proud that almost half of all New Mexicans choose Presbyterian for their healthcare needs. Here’s a look at how we care for our community.A LETTER TO THE COMMUNITY FROM RISHI SIKKA, MD, OUR CHIEF EXECUTIVE OFFICER Presbyterian Healthcare Services is a non-prot organization that has taken care of New Mexicans for more than 115 years. While we have always been committed to helping people achieve their best health, a lot has changed since our humble beginnings as a tuberculosis sanitorium. Together with New Mexico, we have grown. Today, we are a nine-hospital healthcare system with a medical group of more than 1,200 employed clinicians and a health plan offering commercial, Medicare and Medicaid coverage.In the following pages, you’ll nd an at-a-glance look at the services we provide and highlights of our work to improve access and expand the healthcare workforce in New Mexico. Our nearly 14,000 employees are not only dedicated to the communities we serve but are also a part of the communities we serve. Our commitment to New Mexico has never waned. Today, we are more determined than ever to make your health our priority.Presbyterian Healthcare Services Report to the Community1

OUR SERVICESI-2510I-25I-40I-40Primary or specialty care clinicUrgent care911 and interfacility transport EMS servicesHospitalPresbyterian Health Plan (Some health plan products have limited coverage areas)CarrizozoCapitanCoronaFarmingtonLos LunasBelenHondoLoganESPAÑOLASANTA FEALBUQUERQUERIO RANCHOSOCORRORUIDOSOTUCUMCARICLOVISAlbuquerque Ambulance primary service coverageI-2510I-25I-40I-40BERNALILLO2

CARING FOR OUR COMMUNITY • In 2023, an 11-story patient tower opened at Presbyterian Hospital in Albuquerque with 144 new rooms and capacity for 48 additional rooms, as well as expanded Emergency Department space and new amenities such as peaceful areas for respite.• We received a ve-year, $5 million grant from the U.S. Centers for Disease Control and Prevention to expand access and resources to New Mexicans who have or are at risk of developing diabetes. • We provided 107,902 pounds of healthy food to 523 patients and health plan members who screened positive for food insecurity through the Presbyterian Food Farmacy.• Our peer support program to help patients with substance use disorder was expanded to all Presbyterian facilities.• We opened Health Plan Place and the Medicare Advantage clinic to provide a one-stop shop for Presbyterian’s Medicare Advantage members. Located in Albuquerque’s Winrock Center, the clinic provides primary care services, and Health Plan Place offers free wellness classes, social activities like volunteer groups, as well as a tech bar and information on health plan benets.COMMUNITY CARE BY THE NUMBERS694,300 outpatient clinic visits5,344babies delivered55,019 inpatient hospital visits1,130licensed beds8,970 surgeries284,928 Emergency Department visits85,801 ground transports by Albuquerque Ambulance Service598,000 Presbyterian Health Plan members 417patients seen on average every day in PresNow 24/7 Urgent Care and Emergency CareCOMMUNITY CONTRIBUTION BY THE NUMBERS$1.5B in salaries, wages, benets$388M in community benet874 volunteers13,840 employees 1,200employed providers3COMMUNITY ENGAGEMENTPresbyterian partners with organizations across New Mexico to help our communities thrive. We sponsor events like the City of Albuquerque Juneteenth Celebration and the National Alliance for Mental Illness (NAMI) walk and host free health equity trainings and vaccination clinics across the state. We are proud of our teams – they are engaged community members who serve on local boards and contribute time and expertise through service. Our teams help organize a fun run in Socorro, health fairs in Ruidoso and Española, sponsor Holiday Boxes for families in need, and much more.A NON-PROFIT DRIVEN BY OUR PURPOSEAs a non-prot organization, we are proud that every dollar we earn supports our purpose at Presbyterian – to help New Mexicans achieve their best health.

INCREASING ACCESSAccess to healthcare is a challenge across New Mexico due to a shortage of healthcare providers, especially in rural areas, combined with an aging population that is growing.Presbyterian is focused on improving access to care for the people we serve. Here’s how:Expanding our provider network. Presbyterian Health Plan has 29,000 providers in 125 specialties in our network, ensuring care for underserved areas across New Mexico. Our network includes: • All Presbyterian facilities• University of New Mexico Hospital and Medical Group• Lovelace Health System and Medical Group• All federally qualied health centers• Medicaid-enrolled school-based health centers rural health clinicsMore ways to access care. Since 2019, we have opened four PRESNow locations, providing around-the-clock access to Urgent Care and Emergency Care under one roof.Expanding telehealth options, such as virtual urgent care, adding specialties like gastroenterology and neurology, and a new primary care telehealth option.4PRESBYTERIAN HEALTH PLAN• Part of Presbyterian Healthcare Services, providing nearly 600,000 New Mexicans with health coverage.• Selected by the state of New Mexico since 1997 to be a Medicaid managed care organization and now serving more than 50 percent of all the state’s enrollees. Starting in 2024, PHP has had the sole contract to provide coverage to the children in state care.• One of the largest provider-owned health plans in the nation.• Staffed by a dedicated team of 2,100 people.

Presbyterian Healthcare Services is determined to help our patients, members and communities achieve their best health.DEVELOPING OUR WORKFORCEGrowing a strong workforce to care for New Mexicans is our priority. Here are a few of the ways we are strengthening our team and recruiting a workforce for the future.Presbyterian Nursing Career Pathways: This new program allows employees to launch their nursing careers while keeping their current Presbyterian positions. Employees can pursue Bachelor of Science in Nursing or Licensed Practical Nursing degrees. Presbyterian offers nancial assistance and scheduling exibility during the program. Healthcare Advanced Learning Lab (HALL): The HALL provides a safe, realistic experiential learning environment where participants receive hands-on simulation and training in an advanced technology setting. The HALL, which opened in fall 2024, features eight simulation settings, including inpatient rooms, outpatient exam rooms, emergency and Post Anesthesia Care Unit (PACU) bays and more. The goal is to advance clinical skills and retain our talented workforce. Thanks to generous community donors and in honor of its 50th anniversary, Presbyterian Healthcare Foundation provided a gift of $3.2 million to start the facility.COMMUNITY OVERSIGHT As a non-prot organization with a community-based purpose, Presbyterian is overseen by a Board of Directors made up of the following dedicated community leaders, along with Rishi Sikka, MD, our CEO:• Norman P. Becker, chair• Barbara Balik, vice chair• Marjorie Bessel, MD• Gayle Dine’Chacon, MD• Elisabeth Eden• Angela Gallegos-Macias, MD• Leslie Hoffman• Kirby Jefferson• Teresa Kline• Cynthia Schultzphs.org