PURPOSE. PREPARATION. PROGRESS.2024 ANNUAL REPORT
CONTENTSLEADERSHIP MESSAGE 1A STRATEGIC PLAN TO WELCOME THE WORLD 2PHL/PNE LEADERSHIP 3A YEAR OF PROGRESS 4AIR SERVICE 6NONSTOP DESTINATIONS 7AIRLINE PARTNERS 9ELEVATING THE CUSTOMER JOURNEY 10COMMUNITY ENGAGEMENT 14AWARDS & GRANTS 16CAPITAL PROJECTS 18NORTHEAST PHILADELPHIA AIRPORT 22WORKFORCE DEVELOPMENT 23FINANCIAL SUMMARY 26PURPOSE:AS WE LOOK TOWARD THE FUTURE, OUR COMMITMENT TO OUR PURPOSE OF PROUDLY CONNECTING PHILADELPHIA WITH THE WORLD IS CLEARER THAN EVER.ABOUT PHL AND PNEThe City of Philadelphia Department of Aviation owns and operates Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE). PHL is a large hub airport serving more than 30 million passengers annually with 29 airlines and over 440 daily departures to 130+ nonstop destinations. Located seven miles from downtown Philadelphia, the airport is easily accessible and convenient to many tourist sites, business centers and cultural hubs. PNE is Pennsylvania’s busiest general aviation airport and the third-most-active airport in Pennsylvania. Situated on 1,150 acres in the Northeast part of Philadelphia, PNE averages 160 based aircraft, dominated by single-engine and multiengine aircraft, jets and helicopters. Its fixed-base operator, Atlantic Aviation, offers a variety of services to private and corporate-owned aircraft.
1Philadelphia is a city of opportunity, innovation, and connection – and nowhere is that more evident than at Philadelphia International Airport and Northeast Philadelphia Airport.Under the direction of CEO Atif Saeed and his dedicated team, these vital gateways not only connect travelers to destinations near and far but are also leading economic engines for our city and the Commonwealth, creating thousands of jobs and opportunities for our communities. Our airports are fostering real, meaningful growth that strengthens our local economy and provides new pathways to success and small business growth for our region. The team at the Department of Aviation is making significant improvements across the airport system. Investments in facilities, cargo capabilities, job creation, and expanded flight options are not only enhancing the passenger experience but also strengthening PHL’s role as a global hub.As we look ahead, Philadelphia is set to shine as we host numerous events this year and prepare for monumental celebrations in 2026. PHL will serve as the front door for millions of visitors arriving from around the world to celebrate America’s 250th birthday. During their stay, we will highlight everything Philadelphia has to offer – from our cultural attractions and historic landmarks to vibrant neighborhoods and a world-class food scene that begins right at the airport, which is home to more than 100 dining options, including many Philadelphia favorites. Our commitment is to ensure every visitor in 2026 has an unforgettable Philadelphia experience.Thank you to everyone who plays a role in helping our airports deliver excellence. Together, we’ll ensure Philadelphia is a world-class destination and the safest, cleanest, greenest big city with access to economic opportunity for all.Mayor Cherelle L. Parker City of PhiladelphiaPurpose. Preparation. Progress. As I reflect on 2024, I am incredibly proud of the strides made by the City of Philadelphia Department of Aviation in fulfilling our purpose – proudly connecting Philadelphia with the world. Through strategic investments and creative, thoughtful planning, we are in a position of strength as we continue to enhance airport operations in preparation for an even brighter future. This year has been one of remarkable progress, fueled by our commitment to innovation, growth and an exceptional guest experience.In 2024, we expanded our global reach with new nonstop service to more European destinations, the Caribbean and Central America. Major events, including WrestleMania XL and special flights to the Eagle’s season opener in São Paulo, brought energy and excitement to the airport and the city, and our programs garnered industry awards. Enhancing the guest experience remains our top priority. With the launch of PHL WORKS, every airport employee is now equipped with the tools and training to proudly deliver excellent service. We continue to enhance our terminals with the tastes of Philadelphia, and our Wingmate program for non-ticketed guests makes the airport more accessible and welcoming than ever.Always investing in our future, renovated restrooms, upgraded SEPTA platforms, a new Pavement & Grounds building and a new Custodial Operations Center provide better facilities for travelers and employees alike. Sustainability remains a priority, with improvements in our carbon rankings and PHL having the first project in Pennsylvania to earn an Envision Award for sustainability.Looking ahead, we are continuing preparations for a landmark 2026 with the spotlight on Philadelphia. Our investments today will ensure we are ready to provide a world-class welcome. I am grateful to our dedicated employees, partners and stakeholders who have made this progress possible. Together, we are building on our purpose, staying prepared for the opportunities ahead and driving meaningful progress for the airport and everyone we serve. Atif Saeed, CEO Department of AviationLETTER FROM THE MAYOR LETTER FROM THE CEO
22026 STRATEGIC PLANWe are a World-Class Global Gateway of ChoiceOUR VISIONPHL VALUESPRIDEPEOPLE FIRSTOur employees, stakeholders and passengersRESPECTTo our customers and our environmentINTEGRITYWe hold ourselves responsible for what we do, say and thinkDIVERSITYPurposefully inclusive and accepting of allEXCELLENCEWe hold ourselves to the highest of standards of service, innovation and efficiencyOUR MISSIONProudly Connecting Philadelphia with the WorldFOCUS AREASPREPARATION: A STRATEGIC PLAN TO WELCOME THE WORLDThe Department of Aviation launched a Strategic Plan to enhance enterprise-wide collaboration and prioritize key programs and initiatives for milestone years of 2025 and 2026. With 2026 marking a pivotal year for our city – celebrating America’s 250th birthday and hosting global events like the FIFA World Cup, the MLB All-Star Game and other major happenings – this plan ensures our airport is ready to welcome the world. Centered around four key focus areas, our leadership has set clear goals, outlined the steps needed to achieve them and will consistently track and share progress. This includes: • Modernizing Infrastructure: Delivering a $500M landside, terminal and airfield modernization program by the end of 2025, including refreshed gate holdrooms, exterior upgrades, landscaping and improved wayfinding signage• Expanding Local Flavor: Enhancing the “Founded in Philly” concessions program by Q4 2025 with diverse locally loved brands• Enhancing Guest Experience: Launching a PHL and PNE 2026 visitor welcome program to ensure a world-class arrival experienceOur strategy involves thoughtful preparation and a focus on shaping the future.2Build for the FutureEnhance Business OpportunitiesImprove Conditions of Current FacilitiesElevate Airport Experience
3PHL/PNE LEADERSHIPPHL FUNDING DETAILSPHL and PNE are owned and operated by the City of Philadelphia. The airport system operates as an enterprise fund without the use of local tax dollars. The Aviation Fund is self-supporting, using aircraft landing fees, terminal building rentals, concession revenue and other facility charges to fund annual expenses. The airport’s capital program is funded by airport revenue bonds issued by the city, federal and state grants, passenger facility charges (PFCs) and operating revenues.Atif SaeedChief Executive OfficerDelicsha WildsChief Administrative OfficerKate SullivanChief Commercial OfficerCassie SchmidChief Strategy OfficerDr. Jamaine MungoChief Information Security OfficerKeith BruneChief Operating OfficerAllen MehtaChief Information OfficerApi AppulingamChief Development OfficerTracy BordaChief Financial Officer
4A YEAR OF PROGRESSSTATE OF THE AIRPORTIn September 2024, the Department of Aviation held its inaugural State of the Airport event with the theme “Recap, Renew and Reimagine!,” featuring remarks from Mayor Cherelle L. Parker and Council President Kenyatta Johnson and a keynote address from American Airlines Executive Vice President Nate Gatten, who highlighted American’s long-standing partnership with PHL. Hundreds of elected officials, stakeholders and business and community leaders gathered to learn about our recent accomplishments, plans for 2026 and beyond and the incredible impact of the airport across the Greater Philadelphia region. NEW ECONOMIC IMPACT STUDYOur airports are more than just transportation hubs – they are a catalyst for driving progress and growth across the Greater Philadelphia region. According to an economic impact study conducted by Econsult Solutions, PHL and PNE have an annual economic impact of $18.7 billion in the four-state, 11-county surrounding region, supporting 102,600 jobs and resulting in $6.1 billion in earnings. View the full Economic Impact Study at phl.org/newsroom/regional-economic-impact.$18.7B $ 6.1BIN EARNINGS102,600JOBS SUPPORTEDECONOMIC IMPACT4
5PASSENGER VOLUMELast year, the airport welcomed 30.9 million passengers, an increase of nearly 10% from 2023. As American Airlines’ primary transatlantic hub, PHL serves as a key gateway for travelers across the U.S. embarking on international journeys. With continued expansions of airline service offerings by our airline partners – both domestic and international – PHL remains the convenient gateway of choice for the Philadelphia metropolitan region.2020 2021 20232022 202430,896,572PASSENGER GROWTH
6AIR SERVICEExpanded Routes to Europe and Latin America Boost Passenger VolumeLast year, PHL welcomed 30.9 million guests – nearly a 10% increase from 2023 and the airport’s highest total since 2019. Travelers enjoyed new nonstop destinations, including Naples, Italy; Nice, France (a first-time destination for American Airlines); Copenhagen, Denmark; Bridgetown, Barbados; and Liberia/Guanacaste, Costa Rica. PHL also played a role in a special moment for sports fans, as some passengers took advantage of American Airlines’ special nonstop flight to São Paulo, Brazil, for the Eagles’ season-opening game against the Green Bay Packers in September 2024. Looking ahead, PHL will welcome a new airline partner, Aeroméxico, in June 2025, offering daily year-round nonstop service to Mexico City. Summer 2025 will also see the return of nonstop service to Naples, Nice and Copenhagen as well as new daily flights to Milan, Italy; Edinburgh, Scotland; Hyannis, Massachusetts (Cape Cod); Omaha, Nebraska; and Des Moines, Iowa.130NONSTOP DESTINATIONSMORE THANA YEAR OF NONSTOP GROWTHEdinburgh, ScotlandMilan-Malpensa, Italy
7NONSTOP DESTINATIONS SERVED BY PHLDOMESTIC INTERNATIONALABE Allentown, PA*ACK Nantucket, MAACY Atlantic City, NJ*ALB Albany, NYART Watertown, NYATL Atlanta, GAAUS Austin, TXAVL Asheville/Hendersonville, NCAVP Wilkes-Barre/Scranton, PA*BDL Hartford, CTBGR Bangor, MEBHM Birmingham, ALBNA Nashville, TNBOS Boston, MABTV Burlington, VTBUF Buffalo, NYCAE Columbia, SCCHS Charleston, SCCLE Cleveland, OHCLT Charlotte-Douglas, NCCMH Columbus, OHCVG Cincinnati/Covington, KYDAL Dallas-Love, TXDAY Dayton, OHDCA Washington-National, DCDEN Denver, CODFW Dallas/Fort Worth, TXDSM Des Moines, IA†DTW Detroit, MIECP Panama City, FLEYW Key West, FLFLL Fort Lauderdale, FLGRR Grand Rapids, MIGSO Greensboro, NC*Destinations served by American Airlines Landline†Starts June 2025††Starts May 2025◊Service ends June 4, 2025◊◊Service ends April 30, 2025Note: Excludes Augusta (AGS), which is served during the Masters tournament(Source: Cirium schedule data – via Campbell Hill)AMS Amsterdam, NetherlandsATH Athens, GreeceAUA Aruba, ArubaBCN Barcelona, SpainBDA Bermuda, BermudaBGI Bridgetown, BarbadosCDG Paris-De Gaulle, FranceCPH Copenhagen, DenmarkCUN Cancun, MexicoDOH Doha, QatarDUB Dublin, IrelandEDI Edinburgh, United Kingdom††FCO Rome-Da Vinci, ItalyFRA Frankfurt, GermanyGCM Grand Cayman, Cayman IslandsLHR London-Heathrow, United KingdomLIR Guanacaste, Costa RicaLIS Lisbon, PortugalMAD Madrid, SpainMBJ Montego Bay, JamaicaMEX Mexico City, Mexico†MXP Milan-Malpensa, Italy††NAP Naples, ItalyNAS Nassau, BahamasNCE Nice, FrancePLS Providenciales, Turks and Caicos IslandsPUJ Punta Cana, Dominican RepublicSDQ Santo Domingo, Dominican RepublicSXM St. Maarten, Sint MaartenUVF St. Lucia, Saint LuciaVCE Venice, ItalyYHZ Halifax, CanadaYQB Quebec, CanadaYUL Montreal-Trudeau, CanadaYYZ Toronto, CanadaZRH Zurich, SwitzerlandGSP Greenville/Spartanburg, SCHHH Hilton Head Island, SCHYA Hyannis, MA†IAD Washington-Dulles, VAIAH Houston-Intercontinental, TXILG Wilmington, DE*ILM Wilmington, NCIND Indianapolis, INJAX Jacksonville, FLLAS Las Vegas, NVLAX Los Angeles, CALEX Lexington, KYLGA New York-La Guardia, NY◊MCI Kansas City, MOMCO Orlando, FLMDT Harrisburg, PAMDW Chicago-Midway, ILMEM Memphis, TNMHT Manchester, NHMIA Miami, FLMKE Milwaukee, WIMSN Madison, WIMSP Minneapolis/Saint Paul, MNMSY New Orleans, LAMVY Martha’s Vineyard, MAMYR Myrtle Beach, SCOMA Omaha, NE†ORD Chicago-O’Hare, ILORF Norfolk, VAPBG Plattsburgh, NY◊◊PBI West Palm Beach, FLPDX Portland, ORPHX Phoenix, AZPIT Pittsburgh, PAPNS Pensacola, FLPVD Providence, RIPWM Portland, MERDU Raleigh/Durham, NCRIC Richmond, VAROA Roanoke, VAROC Rochester, NYRSW Fort Myers, FLSAN San Diego, CASAT San Antonio, TXSAV Savannah, GASBY Salisbury/Ocean City, MDSCE State College, PASDF Louisville, KYSEA Seattle, WASFO San Francisco, CASJU San Juan, PRSLC Salt Lake City, UTSRQ Sarasota/Bradenton, FLSTL Saint Louis, MOSTT St Thomas Island, VISYR Syracuse, NYTPA Tampa, FLTVC Traverse City, MITYS Knoxville, TNVPS Destin-Ft Walton Beach, FLXNA Fayetteville/Springd., AR7
8ZRHZRHFRAAMSCPHCDGCDGATHATHBCNBCNFCOFCONAPNAPMADMADVCEVCENCENCEMXPMXPDOHDOHLHREDILISLISDUBYQBYULBDACUNMEXMBJLIRAUAPLSUVFNASPUJYYZSXMPHLPHLNONSTOP DESTINATIONSNEW INTERNATIONAL DESTINATIONS ADDED IN 2024: Naples, ItalyNice, France (a first-time destination for American Airlines)Copenhagen, DenmarkBridgetown, Barbados Liberia/Guanacaste, Costa RicaNEW DESTINATIONS ANNOUNCED TO BEGIN IN 2025American AirlinesDes Moines, IA (DSM)Edinburgh, Scotland (EDI) Milan, Italy (MXP) Hyannis, MA (HYA) Omaha, NE (OMA)NEW DESTINATIONS IN NORTH AMERICA ADDED IN 2024:American Airlines/LandlineWilkes-Barre/Scranton (AVP)Wilmington (ILG)American AirlinesSan Antonio (SAT) Fayetteville/Springdale (XNA)Frontier AirlinesChicago (ORD) Norfolk (ORF) Pittsburgh (PIT)United AirlinesWashington-Dulles (IAD)Frontier AirlinesAustin (AUS)Los Angeles (LAX)Spirit AirlinesCharlotte (CLT)Aeroméxico (AM) – New CarrierMexico City, Mexico (MEX)8
9AIRLINE PARTNERSREGIONAL AIR CARRIERSMAINLINE AIR CARRIERSINTERNATIONAL AIR CARRIERSCARGO CARRIERSOperating on behalf of LufthansaStarting June 2025 9
10ELEVATING THE CUSTOMER JOURNEY FROM CURB TO CLOUDOur team is committed to delivering a seamless and welcoming experience at every step of the journey – from curb to cloud. Whether arriving or departing, we go the extra mile to ensure every guest encounters the vibrancy of Philadelphia through our world-class amenities, exceptional service and enhancements that make travel easier and more enjoyable.AN AIRPORT-WIDE FOCUS ON CUSTOMER SERVICEWhether it’s through expanded global service or a steadfast dedication to guest experience, we are setting the stage for 2026 and beyond. In 2024, the Guest Experience (GX) Stakeholder Council launched PHL WORKS – a new customer service vision and culture for service excellence that kicked off with an airport-wide employee pep rally and drumlines through the terminals.Chaired by Department of Aviation Chief Strategy Officer Cassie Schmid and American Airlines Vice President of Philadelphia Hub Operations Lakshman Amaranayaka, PHL’s GX Stakeholder Council brings together representatives from all business partners at PHL, including federal agencies, airlines, merchants, service providers and other tenants.PHL WORKS PEP RALLYThe new PHL WORKS service vision strives to encourage all employees to elevate the airport experience through an airport-wide customer service training program. Each letter in WORKS — Welcoming, Ownership, Respectful, Knowledgeable, Seeks to Connect — represents a behavior that employees should strive to uphold. In August 2024, a five-minute PHL WORKS video was included as part of the Airport’s training process for all employees seeking a new badge or renewing a badge. By the end of 2024, there were more than 4,800 views. FURRY FRIENDS EASE TRAVELLaunched at PHL in partnership with the Alliance of Therapy Dogs in 2019, the Wagging Tails Brigade (WTB) has brought tremendous “pawsitivity” to PHL’s travelers and airport staff.10Lakshman Amaranayaka, Co-Chair of PHL’s GX Stakeholder Council
11MEET THE INFORMATION NAVIGATORS CUSTOMER CARE TEAMWith their easily-recognizable blue jackets, the Customer Care Team is a new Guest Experience initiative to further elevate the airport experience and overall satisfaction. The team proactively offers passengers assistance throughout PHL’s terminals, from general guidance and directions to airline gates to handling wheelchairs and language assistance requests. This boots-on-the-ground team ensures that every interaction makes guests feel welcomed, valued and appreciated and is also on hand to promptly identify and report any facility-related issues requiring attention. PARTNERING TO SMOOTH GLOBAL ENTRYPhiladelphia International Airport and U.S. Customs and Border Protection (CBP) continue to partner to assist pre-approved, low-risk travelers with expedited Global Entry clearance upon arrival in the United States, making hundreds of appointments available.“I SPEAK” PINS AND GLOBO LANGUAGE TECHNOLOGYIn preparation for welcoming the world, PHL continues to focus on providing more international translation services. Employees are taking part by wearing “I Speak” badges to share their language fluency, and in partnership with the City, the airport made GLOBO phone translation technology available in all terminals at all information counters.WINGMATE GUEST PASSESThe Wingmate guest pass allows non-ticketed guests to apply for a one-day pass to access PHL’s terminals, post-security. This allows family members to assist loved ones to the gate, surprise friends and family members at their arrival or enjoy PHL’s robust concessions and arts programs. The program is expanding in 2025 to be available for use at nearly all of PHL’s checkpoints. Learn more at phl.org/wingmate.PHL VOLUNTEER NAVIGATOR PROGRAM The PHL Volunteer Navigator Program is a vital part of PHL’s Guest Experience team and will be expanding to help the airport welcome the influx of guests expected in 2025 and 2026. Volunteers assisted more than 170,000 travelers last year – providing guidance, answering questions and offering support to ensure a smooth journey through the airport.9,785Hours served by Volunteer Navigators176,43221Passengers assistedDogs and handlers are part of the Wagging Tails Brigade8,263Wingmate guest passes issued500+Guests assisted with Global Entry interviews
12FOUNDED IN PHILLY PHL is redefining the airport experience – one local flavor at a time – while establishing itself as a destination in its own right. That’s why MarketPlace PHL’s award-winning PHL Food & Shops concessions program continues to bring the best of Philadelphia’s culinary, cultural and retail experience to travelers. In 2024, PHL welcomed three more beloved local brands, bringing the total to 19, with two more – Federal Donuts & Chicken and Oyster House – set to open in 2025. Other premium additions in 2024 included Rip Curl, Brookstone and Sunglass Hut.EARNING RECOGNITION BEYOND PHILLYBUD & MARILYN’SOne of the “7 Best Airport Restaurants in America” by Best Life FOUNDED IN PHILLY OPENED IN 2024!Pictured: La Colombe, Sabrina’s Cafe, Elixr12USA TODAY READERS’ CHOICE AWARDS, FALL 2024 No. 7: Best sit-down restaurant: Yards Brewing Company No. 7: Top airport bars in the US: Chickie’s & Pete’s
13Park PHL, a new streamlined parking program created to meet the needs of every PHL traveler, offers online booking and more convenient, customer-friendly options, including Park PHL Valet, which provides the convenience of curbside drop-off and pick-up with a secure covered parking spot. Online booking is currently available for valet and the Economy Parking Lot at www.phl.org/parking. Online parking for garages launches in 2025.WRESTLEMANIA WELCOME SHOWS WHAT PHL CAN DO FOR MAJOR EVENTSAs Philadelphia welcomed its first major event since the pandemic – WWE WrestleMania XL Week – PHL went all in to deliver the ultimate WWE experience. Travelers were welcomed with a replica wrestling ring, Philly-themed WWE Championship Title belts and immersive selfie displays, setting the stage for an unforgettable week of excitement.CURATING GREAT EXPERIENCESPHL is also known for its robust art program, with more than 20 galleries and numerous visual arts activations that can be seen throughout all seven terminals. The program presents artwork and collections by Greater Philadelphia-area artists and arts institutions to highlight the region’s cultural and historical vibrancy.
14COMMUNITY ENGAGEMENTWe’re strengthening connections with surrounding neighborhoods and community partners through meaningful engagement and access to resources. Our community activities play a key role in workforce development. The PHL Community Engagement team welcomed more than 350 students from 15 schools and youth organizations for airport tours, including the first-ever tour designed for technical students interested in trade careers. During these visits, students got a behind-the-scenes look at PHL’s daily operations and heard directly from airport professionals about the diverse range of potential career opportunities inspiring the next generation of aviation professionals.PHL hosted its inaugural Aviation Enthusiasts Tour, giving participants a behind-the-scenes look at airport operations. Guests explored the Airport Fire Station Engine 78, Riverwatch Tower and the airfield – gaining insight into the aviation industry.PHL welcomed 43 puppies-in-training from The Seeing Eye® to help them acclimate to the airport environment. The visit prepared these future guide dogs to confidently assist blind and visually impaired travelers.In partnership with The Arc of Pennsylvania, Frontier Airlines and MarketPlace PHL, PHL hosted Wings for Autism®. This special program helps families with autistic children become familiar with the airport experience by simulating the travel process without leaving the ground.AVIATION ENTHUSIASTS TOURFLYING EXPERIENCE FOR TRAVELERS WITH AUTISMPUPPIES IN TRAINING
15COMMUNITY SNAPSHOT350STUDENTS PARTICIPATED IN AIRPORT TOURS36INTERNS GAINED CAREER EXPERIENCE10CAREER DAY/COMMUNITY OUTREACH EVENTS50COATS DONATED TO STUDENTS250MEALS PROVIDED FOR CARING FOR FRIENDSGIVING BACK TO LOCAL COMMUNITIESThe Department of Aviation supports local charities by making in-kind donations to programs focusing on education, unsheltered individuals, seniors and the disabled. Through initiatives like the annual coat drive and Angel Tree programs for Penrose Elementary School, PHL staff are making a meaningful impact in the community. Team members participated in various volunteer activities, including preparing meals for local schools and service organizations, assembling garden boxes for the Girls & Boys Club of Chester and serving veterans and their families at the VA Hospital. PHL 7TH ANNUAL “RUN THE RUNWAY” 5K In September, approximately 400 runners and walkers participated in the PHL Airport “Run the Runway” event, raising over $37,800 for the March of Dimes, Eastwick United CDC and Eastwick Friends and Neighbors Coalition.
16AWARDSAmerican Association of Airport Executives/Northeast Chapter: “Airfield Project of the Year” – PHL Taxiway P RealignmentBusiness Traveler: Among “World’s Best Airports for Layovers”Travel + Leisure: “Top Five Airports to Fall Asleep In”Travel+ Leisure: PHL #6 - “15 Best U.S. Airports for Finding Cheap Flights” Motherhood Loves Community Awards: “#2 Best Kid-Friendly Airport in the US”Airports Council International – North America: Environmental Honorable Mention Achievement Award, Taxiway J Rehabilitation Project Airports Council International – North America: “2024 Excellence in Airport Marketing, Communications and Customer Experience Special Events Award” for WrestleMania XL Stevie Awards for Women in Business: Gold Awards for “Communications or PR Campaign of the Year – Travel & Tourism” for The PHL Wingmate Pass and “Marketing Campaign of the Year – Entertainment & Sports” for WrestleMania XL.Airports Going Green (AGG): Honorable Mention Award, Taxiway J Rehabilitation ProjectAmerican Council of Engineering Companies for Metropolitan Washington (ACEC/MW): 2024 Engineering Excellence Honor Award – PHL Taxiway P realignmentFederal Aviation Administration: “Title VI Program Award” for PHL’s successful program and robust language access resources, July 2024AWARDS TO INDIVIDUALSAirport Business Magazine: Top 40 Under 40 Steve Belton, AOC SuperintendentAirport Minority Advisory Council: “Catalyst Award for Airport Design Innovation and Inclusion” for PHL’s restroom renovation program Api Appulingam, CDOAmerican Association of Airport Executives/Northeast Chapter: “Airport Executive of the Year” Keith Brune, COOAsian American Chamber of Commerce of Greater Philadelphia 12th Annual AACCGP Awards: “Impact Award” for her commitment to diversity and inclusion and passion for mentoring young women in STEM Api Appulingam, CDO City & State Pennsylvania: “2024 Trailblazers in Building & Infrastructure” Atif Saeed, CEOCISOs Connect: “Inaugural 2024 A100 Award” Dr. Jamaine Mungo, CISOPhiladelphia Business Journal: “2024 Power 100” Atif Saeed, CEOPhiladelphia Magazine: “150 Most Influential People in Philly” Atif Saeed, CEOPhiladelphia Titan 100: Named a “Philadelphia Titan 100” for the second consecutive year. Allen Mehta, CIO
17GRANTSSTATE GRANT LIST$600,000 for PHL from Department of Community and Economic Development Secure Exit Lanes Enhancements$156,897 for PNE from PennDOT - AIP Match for the Rehabilitate Taxiway L (Construct), Phase III project$600,000 for PHL from PennDOT - AIP Match for the Reconstruct Taxiway S (Construct), Package 1$16.3 MILLIONfor PHL from the FAA’s Airport Improvement Program (AIP) for the Rehabilitate Runway 9R/27L (Construct), Phase I project$9.1 MILLIONfor PHL from the Bipartisan Infrastructure Law-Airport Infrastructure Grant (BIL-AIG) for the Construct Remain Overnight Apron project$20.4 MILLIONfor PHL terminal buildings for HVAC and electrical system improvements (BIL-ATP)$4.5 MILLION for PHL from the Bipartisan Infrastructure Law-Airport Infrastructure Grant (BIL-AIG) for the Rehabilitate Taxiway Y (Construct), Phase II project$8.5 MILLION for PHL from the Bipartisan Infrastructure Law-Airport Infrastructure Grant (BIL-AIG) for the Construct Runway 8 End EMAS project$221,000 for PHL from the FAA’s Supplemental Funding for the Conduct Energy Efficiency Assessment (Net Zero Carbonization Plan)$2.5 MILLION for PNE from the Bipartisan Infrastructure Law-Airport Infrastructure Grant (BIL-AIG) Rehabilitate Taxiway C (Design/Construct), Phase I project$1.6 MILLIONfor PNE from the FAA’s Airport Improvement Program (AIP) for the Rehabilitate Taxiway L (Construct), Phase IV project*Note: Grant agreements in place. List excludes grants offered.
18CAPITAL PROJECTSThe Department of Aviation’s multi-year, multi-billion-dollar capital development program is transforming PHL and PNE with critical infrastructure improvements and innovations to the landside, terminal and airfield. These projects enhance customer experience, support operations, promote sustainability and reinforce the airports’ role as regional economic drivers.NEW CUSTODIAL OPERATIONS CENTERA new custodial operations center provides frontline staff with updated work spaces, conference rooms, a kitchen, locker space, restrooms and showers.NEW PAVEMENT & GROUNDS BUILDINGIn May 2024, the Department of Aviation opened the new Pavement & Grounds (P&G) Crew Facility on Island Avenue, designed for efficiency and comfort. With dedicated parking, direct airfield access, modern workspaces and amenities like a laundry room and break area, the facility supports crews working long hours in challenging weather conditions. Chief Operating Officer Keith Brune, Chief Development Officer Api Appulingam, Vice President of Facilities Maintenance Milton Robinson, and P&G Superintendent Ryan Moten cut the ribbon on the gleaming gray-and-blue facility.TINICUM ISLAND ROAD PROJECT IMPROVES TRAFFIC INTERSECTIONS AND MAKES WAY FOR CARGO OPERATIONSThe Tinicum Island Road Relocation Project involved moving a one-mile stretch of roadway to make way for expanded air cargo operations. The project brought new traffic signals, lighting and drainage improvements.SEPTA AIRPORT LINE PLATFORMSNovember 2024 marked the completion of the two-year SEPTA Airport Line Platform Upgrade Project. The $15.5 million project elevates the travel experience for PHL guests. The project included new platforms, overhead canopies and the installation of nearly 700 new LED light fixtures. The Airport Line is a tremendous asset for PHL and will celebrate its 40th anniversary in 2025.
19PHL’S BIGGEST PHASE OF ITS RESTROOM RENOVATION PROGRAM GETS UNDERWAYIn preparation for 2026, PHL continues major restroom upgrades across terminals. Phase 4 introduced the airport’s first adult changing room and lactation suite, new service animal relief areas and a smart restroom technology pilot. Phases 5-8 will construct 29 restrooms, add three new public restroom sets and enhance accessibility with additional lactation suites, service animal relief areas and assisted changing rooms. By mid-2025, eight new restrooms (Phase 5) will open with an additional eight (Phase 6) to be completed by the end of 2026. $545MAirfield & Apron Projects$131MSecurity Projects$77MLandside Projects $41MInformation Technology Projects$955MTerminal Projects $64MPNE Projects19NEW/UPGRADED RESTROOMS SLATED FOR OPENING 2025/2026COMPLETEIN PROGRESSUPCOMING16TOTALPHASE 58 RESTROOMS8 RESTROOMSPHASE 6*Map data reflects progress as of March 31, 2025
20The Department of Aviation achieved Envision verification for two of its airfield projects in 2024: Taxiway J Rehabilitation and Taxiway U&Y Rehabilitation. They are the first two Envision-verified projects in the state, and PHL is among only 12 airports to make this achievement. Envision is a comprehensive sustainability framework and rating system administered by the Institute for Sustainable Infrastructure. These projects incorporated sustainability into design and construction with an emphasis on the use of recycled paving materials, a reduction in pavement and improvement in natural stormwater drainage. These projects also upgraded airfield lighting from incandescent to LED bulbs, reducing energy usage by 55% on Taxiway J and 30% on Taxiway U&Y. Engineering has partnered with Sustainability to develop a robust Envision review process and guidance for project teams in the development of resilient infrastructure. All airfield and landside projects adhere to these new sustainable design standards. RESILIENT OPERATIONSFirst Envision Sustainable Infrastructure Verification in Pennsylvania Awarded at PHLCAPITAL PROJECTS BY THE NUMBERS:$191.5MINVESTED IN CAPITAL PROJECTS (2024)LINEAR FEET OF ROADWAY RELOCATED6,377 PLANTINGS PLACED46,484LINEAR FEET OF SEPTA PLATFORM REHABILITATED1,915INDUSTRY RECOGNITIONS920
21EARTH DAY AWARDSThe Earth Day Awards program honors individuals and organizations that demonstrate exceptional commitment to responsible practices across airport operations. The 2024 award winners were: Lee Sutanto for leadership in integrating sustainability into the Envision-verified Taxiway J Rehabilitation; Cassandra Williams (pictured above with CEO Atif Saeed) for spearheading the development of PHL’s Environmental, Social and Governance (ESG) report; and Southwest Airlines for fully electrifying its ground support equipment fleet at PHL.TRACKING AND REDUCING OUR CARBON EMISSIONSPHL and PNE continue efforts to monitor and mitigate emissions through the Airport Carbon Accreditation program. PHL achieved Level 3 accreditation by conducting a comprehensive inventory of Scope 3 emissions – produced by carriers, concessions, passengers and other stakeholders – and reinforcing its commitment to reducing tenant emissions. PNE reached Level 2 accreditation, certifying three years of carbon emission inventories and committing to ongoing reductions.SUSTAINABILITY COMMITTEE FOR AIRLINES & CARGO CARRIERSIn 2024, the Department of Aviation kicked off a new forum to bring together airlines, cargo carriers and department staff to stay informed, share goals and foster collaboration to make our airports more sustainable.WASTE MANAGEMENT PLANIn collaboration with the custodial team, MarketPlace PHL and American Airlines, PHL’s airport waste streams from passengers, concessions and airlines were assessed. In 2025, this group will launch a Waste Diversion Plan to reduce waste, expand recycling and move toward the Zero Waste goal with initiatives like the food donation program, which diverts unsold concessions food to Philabundance.PNE – LEVEL 2 ACCREDITATIONPHL – LEVEL 3 ACCREDITATION
22NORTHEAST PHILADELPHIA AIRPORTPNE is a general aviation airport, meaning it has no commercial flights but is the third-most-active airport in Pennsylvania behind PHL and PIT. Its fixed-base operator, Atlantic Aviation, offers a variety of services to private and corporate-owned aircraft, and the FAA operates an air traffic control tower onsite for its two runways. PNE has 163 based aircraft, the majority of which are single-engine and multi-engine aircraft, jets and helicopters. PNE is estimated to have a $477 million economic impact and support 2,800 jobs. Its quality airfield systems, large runways, control tower and support services make it an airport of choice for many global corporations that use PNE on a regular basis for their corporate jets. Operations encompass business, personal, instructional and commercial flying and manufacturing, including:• The AIM facility (Aviation Institute of Maintenance)• Four flight schools – Legacy Aviation, Tailwinds Flight Education, ATP, and GQ Aviation • Home of the U.S. operations of Leonardo Helicopters US (LHD) – Employing more than 700 manufacturing advanced technology for aerospace, defense, and securityIn 2025, PNE will begin a major reconstruction of its Administration Building to create a new and improved facility and working environment. Every facet of the building, from its architectural integrity to its complex electrical, mechanical and security systems, will be enhanced, with the department aiming for LEED Gold certification.122 ,186RUNWAYS859T-HANGARSCORPORATE HANGARSFLIGHT SCHOOLS42BASED AIRCRAFT163334DAILY TAKE-OFFS AND LANDINGSFLIGHT MOVEMENTS
23FOSTERING GROWTH THROUGH OPPORTUNITYGROWING THE WORKFORCEThe Bridge Program is a workforce development strategy developed to nurture, retain and attract talent by establishing pipelines and pathways to fill positions. Using targeted partnerships to create and cultivate internal and external pipelines, the program provides training and development resources to equip participants with the necessary skills to advance their careers, change career paths or enter the workforce. All participants receive on-the-job training, mentors, supplemental/continuing education, and professional development to prepare them for success. There are 4 focus points under the Bridge Program:1. CAREER MAPPING2. UPSKILLING3. RESKILLING4. APPRENTICESHIPSA new and expanded recruitment strategy includes targeted marketing and communications, a speedier and more efficient hiring process through mass hiring events and special trades and custodial recruitment events in partnership with the city.attended our first Trades Recruitment Fairenrolled in the Bridge Reskilling track to move to the next level130JOB CANDIDATES10ENTRY-LEVEL SKILLED TRADES EMPLOYEES11CAREER AND TECHNICAL EDUCATION HIGH SCHOOL STUDENTS AND RECENT GRADUATESstarted apprenticeships in areas such as: Building Maintenance, Electrical, Electronics, PNE and Pavement and Grounds51CAREER TECHNICAL EDUCATION/COMMUNITY COLLEGE STUDENTSattended our first skilled trade tours at the airport as part of community relations programs
24STRENGTHENING EMPLOYEE ENGAGEMENT Our employees spoke, and we’re listening! The Department conducted an extensive Employee Engagement Survey utilizing a third party in the second half of 2023. Throughout 2024, using insights learned from the survey, we launched an enterprise-wide initiative to create a workplace where every voice is heard, contributions are valued and employees feel empowered to make a positive impact.EngagementLikelihood to Recommend as a Place to WorkEndorsementLikelihood to Recommend as an Airport of PreferenceOverall AverageAverage Across All Questions Using a 1 to 5 Scale70% 67%/53.5A core element of our engagement strategy is the Employee Engagement Roadshow series, designed to keep employees informed on action items and progress from the survey. More than 600 employees attended one of 19 meetings to discuss the survey results. Our goal is to increase our overall Employee Engagement Score by fostering a more involved and supportive workplace. To achieve this, we are strengthening internal communications, streamlining hiring processes and enhancing employee recognition efforts. By encouraging active participation and leveraging the unique strengths of our Airport Empowerment Groups, we are working to boost morale and improve productivity and retention across the organization.The survey highlighted three key areas for improvement across the organization: Communications and TeamworkEmployee Retention, Recruitment and StaffingFeedback and Recognition3.2.1.
25FOSTERING BUSINESS DEVELOPMENTWe’re focused on building capacity for emerging firms and those wanting to learn how to do business with the airports. Recognizing that there are many barriers to entry to participate in aviation industry opportunities, we are supporting businesses with education and business development support. Business Opportunity Forum: This forum was held in October 2024 with over 400 attendees, including 300 from for-profit businesses, 70% of which were minority- or woman-owned enterprises. Themed “Boarding Pass to 2026 and Beyond,” the event focused on future airport contracting opportunities.“Change your Altitude” Capacity Building Workshops: These workshops provide important how-to information and the opportunity for attendees to network with representatives from the airports’ Procurement team; Business Diversity team; Capital Development Group team; key stakeholders; and prime contractors.Airport Concessions Academy: This program is a multi-session education series that provides first-hand knowledge and guidance for firms, including small regional firms interested in PHL’s concessions program. Participants learn everything from how to pitch their ideas to how to work with banks to finance their business.Small Business Enterprise (SBE) Program: Aimed at supporting small business participation in airport contracting opportunities, the department implemented SBE and ACSBE verification programs in May 2024, automatically including all Pennsylvania Unified Certification Program DBEs and ACDBEs in PHL’s SBE database.2024 PARTICIPATION GOALSPHL Office of Economic Opportunity (OEO) ProgramPHL Federal Disadvantaged Business Enterprise (DBE) Program PHL Federal Airport Concessions DBE (ACDBE)PHL ACDBE Marketplace Storefront Concessions$8,291,423$115 MILLION FY24 GOALFY24 GOALFY24 GOALFY24 GOALFY24 ACHIEVEDFY24 ACHIEVEDFY24 ACHIEVEDFY24 ACHIEVED32%18.8%35%21.6%27%11.8%49%40%25
26CITY OF PHILADELPHIA AVIATION FUND STATEMENTS OF NET POSITION(Amounts expressed in thousands)CITY OF PHILADELPHIA AVIATION FUND STATEMENTS OF REVENUES, EXPENSES AND CHANGES IN NET POSITION(Amounts expressed in thousands)FISCAL YEAR 2024FISCAL YEAR 2023DOLLAR INCREASE (DECREASE)PERCENTAGE INCREASE (DECREASE)Current assets $ 604,003 $ 554,741 $ 49,263 8.9%Non-current assets 984,999 929,328 55,671 6.0%Capital assets, net 2,380,558 2,318,310 62,248 2.7%Total assets 3,969,561 3,802,379 167,182 4.4%Deferred outflows 21,671 23,127 (1,455) (6.3)%Current liabilities 578,018 382,872 195,146 51.0%Non-current liabilities1,655,164 1,882,222 (227,059) (12.1)%Total liabilities 2,233,181 2,265,094 (31,913) (1.4)%Deferred inflows 203,257 185,547 17,710 9.5%Net position:Net investment in capital assets999,716 915,280 84,437 9.2%Restricted for capital projects169,709 131,784 37,926 28.8%Restricted for debt service172,392 168,691 3,701 2.2%Unrestricted 212,976 159,109 53,867 33.9%Total net position$ 1,554,794 $ 1,374,864 $ 179,930 13.1%FISCAL YEAR 2024FISCAL YEAR 2023DOLLAR INCREASE (DECREASE)PERCENTAGE INCREASE (DECREASE)Operating revenues $ 419,565 $ 395,988 $ 23,578 6.0%Less: Operating expenses(401,231) (367,541) (33,690) 9.2%Operating gain (loss)18,334 28,447 (10,113) (35.5)%Non-operating revenue, net112,934 135,982 (23,049) (16.9)%Income before capital contributions131,268 164,428 (33,161) (20.2)%Capital contributions48,662 44,637 4,025 9.0%Changes in net position179,930 209,065 (29,135) (13.9)%Net position beginning of year1,374,864 1,165,798 209,065 17.9%Prior period adjustments– – – –Net position end of year$ 1,554,794 $ 1,374,864 $ 179,930 13.1%FINANCIAL SUMMARYIMPROVING OUR FINANCIAL POSITIONFitch Ratings and Moody’s Ratings both upgraded the airports’ revenue bonds. In August 2024, Fitch Ratings announced an “A+” upgrade less than a year after its last outlook change to “positive.” In October 2024, Moody’s Ratings upgraded PHL PNE’s bonds to A1 from A2 with a stable outlook. These upgrades followed the upgrade to “A+” from Standard & Poor’s in June 2023. The airport system has approximately $1.4 billion outstanding in revenue bonds.
27REVENUES BY SOURCE(Amounts expressed in thousands)FISCAL YEAR 2024FISCAL YEAR 2023DOLLAR INCREASE (DECREASE)PERCENTAGE INCREASE (DECREASE)Operating revenuesRents $ 117,253 $ 97,367 $ 19,885 20.4%Landing fees 85,424 85,050 374 0.4%Passenger fees 21,489 29,913 (8,424) (28.2)%Total airline revenues 224,166 212,331 11,835 5.6%Parking 65,488 67,321 (1,833) (2.7)%Food/Beverage/Retail 44,519 40,110 4,409 11.0%Rental cars 22,704 22,152 552 2.5%Ground transportation 16,152 13,685 2,467 18.0%Other operating 46,536 40,390 6,147 15.2%Total non-airline revenues195,399 183,657 11,743 6.4%Total operating revenue 419,565 395,988 23,578 6.0%Non-operating revenuePassenger facility charges 58,978 53,393 5,586 10.5%Customer facility charges 28,026 20,498 7,526 36.7%Interest Income 67,570 37,194 30,376 81.7%Lease Interest Revenue 6,086 3,397 2,689 79.2%Operating grants 4,670 75,823 (71,154) (93.8)%Other non-operating 2,331 (39) 2,370 6,032.5%Total non-operating revenue167,660 190,266 (22,606) (11.9)%Total revenue$ 587,225 $ 586,254 $ 972 0.2%$250,000$200,000$150,000$100,000$50,0000Airline RevenueNon-Airline RevenueFY 202453.4%46.6%53.6%FY 2023Rents 28%Landing Fees 20%Other Operating 11%Food/Beverage/Retail 11%Passenger Fees 5%Rental Cars 5%Ground Transportation 4%Parking 16%OPERATING REVENUEOPERATING REVENUE(Amounts expressed in thousands)46.4%
28STATEMENT OF REVENUES, EXPENSES AND CHANGES IN NET POSITION(Unaudited)FISCAL YEAR 2024OPERATING REVENUES:Airline revenuesRents $ 117,252,653Landing fees 85,423,931International arrival fees 21,489,398Total airline revenues 224,165,982NON-AIRLINE REVENUES:Concessions 155,476,850Other rents 29,540,039Utilities and other fees 2,798,985Other operating revenues 7,583,607Total non-airline revenues 195,399,481Total operating revenues 419,565,463OPERATING EXPENSES:Personal servicesPurchase of servicesMaterials and suppliesEmployee benefitsIndemnities and taxesDepreciation and amortization90,045,014136,467,0569,059,52439,015,3777,606,652119,037,434Total operating expenses 401,231,057Operating income 18,334,406NON-OPERATING REVENUES (EXPENSES):Federal, state and local grants 4,669,655Investment earnings 67,569,999Lease interest revenue 6,085,768Interest expense (54,726,235)Passenger facility charges 58,978,009Customer facility charges 28,025,520Gain/(Loss) on disposal of capital assets 112,394Gain/(Loss) on lease terminations (95,677)Other revenue/(expense) 2,314,352Total non-operating revenues (expenses) 112,933,785Income before capital contributions 131,268,191CAPITAL CONTRIBUTIONS:Federal, state and local grants 48,662,111Contributed assets -Total capital contributions 48,662,111TransfersTransfers (out)/in -Total transfers -Change in net position179,930,302Net position beginning of period 1,374,863,696Net position end of period $ 1,554,793,998EXPENSES BY SOURCE(Amounts expressed in thousands)FISCAL YEAR 2024FISCAL YEAR 2023DOLLAR INCREASE (DECREASE)PERCENTAGE INCREASE (DECREASE)Operating expensesPersonnel services $ 90,045 $ 77,026 $ 13,019 16.9%Employee benefits 39,015 30,882 8,133 26.3%Purchase of services 136,467 125,459 11,007 8.8%Materials & supplies/equipment 9,060 6,991 2,067 29.6%Other operating 7,607 5,720 1,886 33.0%Depreciation 119,037 121,462 (2,424) (2.0)%Total operating expenses 401,231 367,541 33,689 9.2%Non-operating expensesDebt service interest 54,726 54,284 442 0.8%Other non-operating – – – –Total non-operating expenses 54,726 54,284 442 0.8%Total expenses$ 455,957 $ 421,825 $ 34,132 8.1%
29CELEBRATING EVENTS AND MILESTONESMAY 2025Truist Championship PGA TourAmerican Airlines Launches New Service to Edinburgh and MilanJUNE 2025PHL WORKS One Year Anniversary Airport Pep RallyPHL 85th AnniversaryPNE 80th AnniversaryJUNE-JULY 2025FIFA Club World CupAeroméxico Launches Service to Mexico CitySEPTEMBER 2025State of the AirportOCTOBER-NOVEMBER 2025Homecoming 250: Navy & Marine Corps AnniversariesJANUARY-FEBRUARY 2025NFL Playoffs and Super Bowl Festivities at PHLFEBRUARY 2025Wingmate Guest Pass ExpansionMARCH 2025Restroom Renovation Program Phase 5-8 Kickoff OpeningPHL Philadelphia Union Partnership CelebrationAPRIL 2025SEPTA Platform 40th AnniversaryPHL Volunteer Appreciation Ceremony
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