Perspective May 2022 : simplebooklet.com

PERSPECTIVE MAGAZINE2Contents0406Our GB business puts the ﬁnal pieces in placeNew business units and appointments08Introducing our Sourcing Solutions business unitDavid Casey appointed to Managing Director10Supporting the Ukrainian Humanitarian AppealHow our people are supporting those aected by the conﬂict12Our Environmental ReportHow we are helping to deliver a more sustainable future16Women in SecurityMeeting outstanding women across our security business18Stepping up for the people of UkraineOur Executive Team in Ireland will cross the country on foot20Recognition for our outstanding peopleThe awards our people have received in recent months22Cleaning and disinfectionThe need to do both in pharmaceutical facilities24Giving BackSome of the ways we are supporting local communities26Stories from across our business16040612Sharing our new visionBidvest Noonan present the vision guiding our businessInnovation watchTechnology and Innovation Director, Peter Smyth shares his insightsDeveloping talent for the futureA look at Interacts new apprenticeship programme2930

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3BIDVEST NOONANThere is a common thread through many of the stories in this edition of Perspective, our customers. Bidvest Noonan is in the customer experience business. Our senior leadership team never miss an opportunity to drive that message. Consequently, many of our projects and initiatives in recent months have focussed on improving our business for our customers. In this edition, we cover the launch of our new vision, which is to be so important to our customers, so valuable to their business, and provide experiences so good, we are always their partner of choice. We discuss some of the big moves we’ve made to achieve this vision, such as developing new business units, key senior appointments, and our continued investment in innovation and technology.We also share details of some of the projects and initiatives we are undertaking to support the environment, our local communities and people aected by the conﬂict in Ukraine.Shane Burroughs, Director of MarketingEditor’s MessageFor information regarding the articles in this magazine or to submit your story, contact marketing@bidvestnoonan.comwww.bidvestnoonan.com

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PERSPECTIVE MAGAZINE4Our GB business puts the ﬁnal pieces in placeOur business in Great Britain has achieved a very important milestone. With the recent launch of our London Security Solutions business unit, and our appointment of Liz Cummins as its managing director, the platform we envisaged for the business is now in place. We have improved the structure of the business. Today we have four business units, giving us the ﬂexibility, responsiveness and specialist knowledge to deliver outstanding support to our customers. Over the past 18 months, we have made a number of investments to strengthen the business and our leadership team, including making appointments to two newly created roles, Chief Customer Ocer and Chief Services Ocer. Simon GolesworthyChief Financial OcerCharlotte MarshallChief Executive OcerSarah CorkManaging DirectorNational Security SolutionsEddie IngramChief Services OcerGuy PakenhamChief Customer OcerJennifer LittlewoodManaging DirectorFacilities SolutionsLiz CumminsManaging DirectorLondon Security SolutionsColin MarshallManaging DirectorTransport Solutions

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5BIDVEST NOONANIn February, we launched a new London Security Solutions business unit to enable us to align more closely with our growing portfolio of clients in the capital. In April, we appointed Liz Cummins to lead the new business unit as its Managing Director. Liz has a history of success delivering security and front of house services in London and over ten years of senior leadership experience in the facilities services industry. The new business unit, which draws on the strength and resources of our group, has the speed, ﬂexibility and expertise needed to deliver outstanding service to its clients in the city. It also beneﬁts from our increased investment in technology and innovation. In 2021, we appointed a new Director of Technology Solutions to help us leverage cutting-edge security technologies to deliver performance improvements and added value to clients. Commenting on her appointment, Liz said, “I’m delighted to join Bidvest Noonan and to lead our new London Security Solutions business unit. I joined Bidvest Noonan because I recognised that it is a business that puts people ﬁrst. Our teams and clients are at the core of all our decisions. In this industry, people make all the dierence. I’m looking forward to empowering our people to do their best work and achieve their professional objectives. Together, we will challenge conventions, design innovative solutions and work hard to deliver the best service and value to our clients.”A new business unit and Managing Director for London

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7BIDVEST NOONANIn March, we launched Sourcing Solutions, our newest business unit in Ireland. Our Sourcing Solutions business unit will provide single and bundled service solutions that span areas ranging from janitorial supplies, washroom services, pest control, and many more. We have appointed David Casey as Managing Director of the new business unit. David has over 20 years of industry experience and is a long-serving member of our senior leadership team. Under David’s leadership, our Sourcing Solutions business unit will leverage our group’s expertise and purchasing power to maximise the value we deliver to clients. David and his team will help our clients reduce their costs and carbon footprint while providing them with the convenience and reassurance of a single point of contact. Commenting on his appointment, David said “Bidvest Noonan has a long track record in providing our clients with outstanding service and developing great business relationships. Every time we engage, we want to add value. My role is to increase our value by making the purchasing power of our business available to customers, enhancing the service oering and making our solution more eective in terms of cost and carbon footprint. Consolidation and eciency is the value proposition”. Watch our video below, where David Casey introduces our newest business unit.Introducing our Sourcing Solutions business unit

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PERSPECTIVE MAGAZINE8Our Executive Team in Ireland have crossed the country on foot in support of the people of Ukraine.Stepping up for the people of UkraineOur Executive Team in Ireland have walked from Galway to Dublin to raise awareness and funds to support the eorts of the Irish Red Cross in aid of the Humanitarian Crisis in Ukraine. Over 4.6 million people have already ﬂed their homes to escape the conﬂict in Ukraine. They have been forced to leave loved ones and almost everything they own. Many others have remained in Ukraine and live without sucient access to water, electricity, and heat. Red Cross teams are on the ground in Ukraine. They are working to repair vital infrastructure, support health facilities, and help families with life-saving food and hygiene items. The funds raised by our executive team and colleagues will help the Red Cross to provide people with food, water, ﬁrst aid, medicines, warm clothes and shelter. Cormac Sheils, Mary Kealy, Kathy McDermott, Philip Murphy, Scott Brannigan, Anthony Harman, Brendan Keogh, and Peter Smyth have successfully completed the challenging walk.The team set out from Galway on Wednesday, May 11th, trekked over 220km, taking millions of steps and meeting many of our teams along the way , and arrived back in our Swords Oce on May 13th. Bidvest team members from across the country have supported the executive team during the period, with many joining them for stretches near their worksites and towns.

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PERSPECTIVE MAGAZINE10Earlier this year our group executive team took time out of their busy diaries to update colleagues about the progress we are making and our plans for the future of our business with hundreds of our colleagues from across the UK and Ireland. The live two-hour session was very interactive with the team answering a wide range of questions provided by our virtual audience. However the most important objective of the business was to share our new vision.Sharing our new visionOur vision is to be so important to our customers, so valuable to their business, and provide experiences so good, we are always their partner of choice.We are undertaking a range of initiatives to build awareness of this new vision in our organisation. We are working to help our people understand the vision and how their actions can help us to realise it.

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PERSPECTIVE MAGAZINE12As Technology and Innovation Director at Bidvest Noonan, Peter Smyth spends much of his time studying innovative solutions and cutting-edge technologies. Peter’s research helps us achieve better outcomes for our customers, people, business, and environment. We asked Peter to identify four areas where innovation and technological advances are beginning to impact our industry. Cobotics Cobotics is still an emerging ﬁeld; however, at Bidvest Noonan, we have begun to introduce cobots to a number of sites where they can add value. These machines work alongside our people, handling repetitive and monotonous tasks such as large area cleaning. Cobots are not a substitute for cleaning teams, but they can augment them, increasing their resilience and capacity. Cobots can oer several beneﬁts. The cobots that we invested in use up to 80% less water than traditional cleaning methods. They use smart mapping systems to take the most energy ecient cleaning path and can work in the dark, further reducing energy consumption.The data captured by our cobots support evidence-based cleaning and the development of valuable insights for planning. Importantly, by handling some of the most monotonous work, cobots improve job satisfaction for our team members and enable them to handle higher-order tasks.Innovation watchTechnology and Innovation Director, Peter Smyth shares his insights

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15BIDVEST NOONANDynamic Cleaning Dynamic cleaning improves the productivity and sustainability of cleaning operations. The approach uses sensor technologies to identify which spaces have been occupied and require cleaning and which do not. Cleaning teams become more productive as there is no time wasted on unnecessary cleaning in unused areas. Cleaning operations become more sustainable as teams use less water, energy and materials. Dynamic cleaning leverages real-time and historical building usage data to improve planning, enabling managers to determine the exact resourcing requirements for every period and every area of the site. Smart Buildings Smart buildings use a combination of technologies to improve the eciency, utilisation and environmental performance of buildings and assets while creating a safe and comfortable environment for occupants. Bidvest Noonan uses a range of these technologies at some of its own buildings. For example, we use technologies to monitor and manage building occupancy, powering down unoccupied rooms, spaces, or even entire ﬂoors to save energy. We only make these spaces available again when needed. Using our digital booking system, our building users always have access to the resources they need, such as desks, meeting rooms, smart lockers and parking spaces. The insights provided by our smart building technologies enable us to make signiﬁcant cost and energy savings in areas such as lighting, heating and air-conditioning systems while providing optimum conditions for building users. In addition, the data we gather helps to improve our workplace planning. Waste Management Businesses have used waste compactors and balers to manage waste for many years; however, these technologies have continued to advance, and their use has been boosted by developments in recycling and regulation. Modern compactors and balers such as those provided by our specialist waste handling business Ancove, are more powerful, economical and compact. As a result, they eciently reduce waste volumes by more than 90%; less space is required to store waste, and fewer waste collections are needed. Additionally, waste materials have become a source of revenue for our customers. They receive payment for waste materials such as paper, cardboard and plastic.

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PERSPECTIVE MAGAZINE16In 2021, we appointed John King as our ESG Director and launched Sunrise, our ESG program. Sunrise operates under four workstreams: Community, Workplace, Environment and Marketplace. Within Sunrise’s Environmental workstream, we work hard with our colleagues and supply chain partners to reduce our impact on the planet, from removing single-use plastics and minimising the waste we generate to embracing technological change. In December, we published our plan to become a Net Zero business. To achieve our goal, we are undertaking a wide range of projects and initiatives to reduce our emissions and increase the sustainability of our business. We are transitioning to an electric ﬂeet, investing in energy and water-saving technologies, increasing our use of green chemicals and much more. In April, we published our Environmental Report. Our report outlines the journey we are on and the steps we are taking to deliver a greener and more sustainable world. It is split into a number of sections:Our Environmental Report Learn how we are working to deliver a greener, more sustainable world.Working together for a better tomorrowCleaner Energy and Lower EmissionsSaving Water and Preventing PollutionLess Waste andMore RecyclingPromotingBiodiversity

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PERSPECTIVE MAGAZINE18Women in SecurityMeeting some of the outstanding women across our security businessalso deﬁnitely important to have a high level of customer service skills. Sharon Kane, Operations Manager, shared how Bidvest Noonan helped her career in the security industry: “Bidvest Noonan encouraged me to get involved with projects and listened to my ideas. Feeling valued as an employee and working with my other colleagues enhanced my experience in the security industry and ensured I had opportunities to grow and excel. The training, mentoring, guidance, and support I have received are invaluable in my progression within the business and have been instrumental in my current success.” To help encourage more women to participate in the security industry, we put a spotlight on some of the amazing women in our security teams. In our Women in Security series, we shared some of their stories and perspectives. Renata Baszynski, our Security Supervisor at one of the busiest shopping centres in Dublin, told us what makes a good security professional: “Experience helps but psychological skills are essential, like the ability to read people’s body language, especially in the retail security industry. I believe it is Cheryl Kelly, Security Supervisor with 14 years of experience in the Bidvest Noonan security team, shared how she began her career in the security industry. “ I found my love for security when I went to my ﬁrst security training. I was shown how to put out ﬁres, how to be a store detective, and how to protect people. There was a lot of thinking involved and so much to learn. A day in security can be fun, frustrating, interesting, and most of all a constant learning curve. I never have any two days the same. I love the fact that I am involved in training and improvement of the running of the store.”Renata Baszynski, Security Supervisor

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19BIDVEST NOONAN“ The security industry for many years was dominated by men. However, I believe women have a great opportunity to be a part of the security industry. It is an outstanding opportunity to build up self-conﬁdence, customer service skills, and develop a strong career. I am delighted to see more women joining Bidvest Noonan every day. Renata Baszynski, Security SupervisorCheryl Kelly, Security SupervisorSharon Kane, Operations Manager

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PERSPECTIVE MAGAZINE20Developing talent for the futureInteract introduces a new apprenticeship programmeInteract is one of Ireland’s leading M&E engineering services companies. The business joined our group in May 2021. Interacts highly experienced engineers help clients get maximum value from their assets and create productive, comfortable and attractive environments. Interact launched a highly attractive apprenticeship programme to ensure the business has the skilled and talented people it needs to support its customers. Interact’s Apprenticeship Programme is managed by Aoife Kane, Associate Director, and Paul Pollard, Senior Electrician. The progamme boasts a large team of dedicated Apprentice Mentors, with expertise in areas such as Electrical, Refrigeration, Plumbing, and many more. The programme develops apprentices to become high-skilled professionals within the Interact team. Commenting on the programme, Aoife Kane said “Due to the current skilled trade shortage, our apprenticeship programme is more important than ever before. Our apprentices are moulded into experts in their ﬁeld. We expect them to continue to provide the excellent standards of workmanship to which our customers are accustomed”. Today, there are 14 apprentices in Interact’s programme. Each apprentice is assigned to learn alongside a qualiﬁed, skilled expert. Assignments change on a fortnightly basis to provide the apprentices with the broadest experience and the most complete training. Paul and Aoife meet with the apprentices in-person once a month to discuss any challenges they are having and help them in their personal development. Meet our ApprenticesWe have launched our Apprentice Sit-Down video series. We met the latest group of apprentices recently to hear about their experience at Interact, the progress they are making, and what they have learned. Click here to access the videos of our Apprentice Sit-Down series.

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21BIDVEST NOONANAoife Kane, Associate Director & Coordinator of Interact’s Apprenticeship Programme, was awarded with “Outstanding Contribution” for our Interact Business Unit at our Group Awards 2022. Aoife is pictured receiving her award from Cormac Sheils, Bidvest Noonan IOI CEO, and Philip Murphy, Managing Director of Interact.Interact is a market leading provider of engineering & M&E maintenance services across Ireland. It is part of Bidvest Noonan Group.

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PERSPECTIVE MAGAZINE22Recognition for ouroutstanding peopleOur teams have been recognised multiple times in recent months for their expertise and outstanding performance. Our security team at Primark overcame sti competition to take home the Outstanding Security Team of the Year Award at the inaugural 2022 Irish OSPA’s. Workplace Solutions Retail Lead, Nick O Connor, Strategic Account Director, Darren Martin, Security Operations Manager, Niall Bennis, and Security Manager, Tomas Mazrimas collected the award. In January, our facilities solutions teams enjoyed great success at the 2021 Loo of the Year Awards, a competition that recognises the cleaned best washrooms in the UK. They collected two national awards and one overall award. Huge congratulations to Louise Bangee, Shaun Napier, Derek Milton, Amy Hutchinson, Tina Silverwood, and the whole team! In April, we learned that we had three regional winners in this year’s BSIA awards. Well done to our Printworks team, who won the Best Team category, Evangelina Nikolaou, who won the Service to the Customer category for her fantastic work at GXO and Jody Seeley, who won the Security Manager of the year for her amazing work at Scunthorpe Hospital. Our regional winners will now progress to the ﬁnals of the national competition.Sarah Cork, Managing Director of National Security Solutions at Bidvest Noonan has been named as a ﬁnalist in the ‘Contribution to the Industry’ category of the BSIA awards. Bidvest Noonan’s Group Awards 2022 took place in March. Our team at 10 Fenchurch Avenue were announced as the winner of the Best Managed Contract for our GB business, and Bus Eireann as the winner of Best Managed Contract for our IOI business. Both teams were recognised for excelling every day to deliver excellent services to our clients. Bidvest Noonan team at Primark was awarded Outstanding Security Team at the 2022 Irish OSPA’s

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PERSPECTIVE MAGAZINE24Giving BackAt Bidvest Noonan, we encourage and support our colleagues to get behind social causes they are passionate about. In recent months, colleagues from around our business have shown their support for Barnardo’s in Ireland. Barnardos support vulnerable children who are aected by adverse childhood experiences across Ireland. Their mission is to help transform children’s lives through a range of services to help support parents and challenge society where it fails our children.John King, our Environmental, Social, and Governance Director, and Kenneth Kehoe, Director of Operations for Industrial and Specialist Services, presented a cheque to the value of €10,000 to the charity. John King, and colleagues from our Industrial Cleaning team also volunteering their time to support the charity. They worked on the refurbishment of a Barnardos facility that supports local children in Waterford. We believe their work will help make the project even more welcoming.Supporting Vulnerable Children

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25BIDVEST NOONANOur Security teams worked hard to help raise funds for a worthy cause. From participating in a 10k Vitality Run to completing cycling challenges, colleagues from across our business have raised over £6k for GAIN. GAIN is the only charity dedicated to helping people aected by Guillain-Barré syndrome and the associated inﬂammatory neuropathies throughout the UK and Ireland.Making an impact on employabilityBidvest Noonan has partnered with Suited & Booted, a charity that helps vulnerable and unemployed people get into employment by providing suitable interview clothing and advice. Our security team at 10 Fenchurch avenue also donated surplus uniforms to other great causes such as The Afghan Resettlement Project, which helps families from Afghanistan who have been housed temporarily in London.Raising awareness for a great cause

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PERSPECTIVE MAGAZINE26How our teams are taking part to support this humanitarian crisis.Supporting the Ukrainian Humanitarian appealIn face of the humanitarian crisis taking place in Ukraine, Bidvest Noonan has launched a Ukrainian Humanitarian appeal to raise much-needed funds for the Red Cross. The charity is working hard in the region to help make a positive impact on the lives of those aected by the conﬂict. Teams from across our business have been getting creative and working hard to raise much-needed funds. Many people are also volunteering their spare time to support initiatives across our business.Bidvest Noonan’s Kasia, Volodymyr, Wojciech, and Adrian, alongside some other volunteers (pictured above) have kindly volunteered their time to help with a massive logistical operation to deliver donations of food and equipment to people in Ukraine aected by the Humanitarian Crisis. Over the past two months, an estimated 50 tonnes of aid has been sent thanks to their eorts.

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27BIDVEST NOONANPatricia McCosker completed a half marathon wearing the Bidvest Noonan colours. Her inspiring eorts, alongside team member Monika’s cake sale for the event, have raised funds that will go a long way for the people of Ukraine.Some of our colleagues in our Transport business unit have been supporting the Ukrainian Cultural Centre in Manchester. Adam Cardi, Andy Crabtree and Keiren Beckley have been volunteering after work to deliver and collect packages of much needed items for Ukrainian refugees.Margarita Kostova and colleagues Corina, Jurgita, Villy, and Violeta, raised funds by organising a bake sale and rae events in our London oce recently.As a business, we are determined to help so we are matching the funds that our teams are raising for this worthy cause.

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PERSPECTIVE MAGAZINE28Ancove, a highly innovative and award-winning provider of waste management solutions, joined Bidvest Noonan group earlier this year. Ancove applies waste management expertise and cutting-edge technologies to help clients cut waste disposal costs, comply with regulations and reduce their carbon footprint. The business operates throughout Ireland and supports clients in a wide range of sectors, including retail, hospitality, manufacturing and education.Ancove oers a range of compactors, balers and waste handling accessories that enable companies to sort and decrease their overall waste volume. With Ancove’s support, clients send less waste to landﬁll and generate new revenues from waste materials such as cardboard and plastic.www.ancove.comInnovative provider of waste management solutions across Ireland.

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29BIDVEST NOONANWe asked Tessa Rossi, GMP Microbiologist at Bidvest Noonan, to discuss the updates on the contamination control strategy in light of the new Annex 1 revision, the EU guidance document for the manufacture of sterile medicinal products.Cleaning and disinfection achieve two distinctly dierent objectives. Each plays a crucial role in ensuring that a facility and its equipment is ready to be used for pharmaceutical manufacturing. With the new Annex 1 revision, it has become apparent that there is a paradigm shift forcing cleaning and disinfection to be considered as two clearly separate, distinct tasks and that both these aspects have to be incorporated into the contamination control strategy. Cleaning refers to removal all dirt, soil and residues (non-viable particulates) from a surface. Detergents are used to clean surfaces. Disinfection speciﬁcally refers to killing any microorganisms (viable particulates) that are present on the surface. Disinfectants are used to accomplish this, but do not necessarily employ cleaning as part of its mode of action. Aside from the regulatory requirement to separate these two tasks and to include both as part of an eective sanitisation regime, it is also imperative to ensure eective contamination control. Non-viable particulates, such as soil, can often harbor microorganism within it. In addition to this risk, any dirt, debris, dust and other non-viable particulates all pose a risk to the product itself, with both viable and non-viable contaminants required to be kept within deﬁned cleanroom parameters. Eective cleaning also primes surfaces and equipment for disinfection, as disinfectants become less eective if surface contaminants are present. Disinfection, in turn, if eective, eliminates viable (microbial) contaminants that could pose a risk to product safety. An eective sanitation procedure in pharmaceutical facilities should include the following steps, combining both cleaning and disinfection as part of the process:1. Removal of larger debris and particulates2. Surface rinse3. Cleaning with detergent4. Post cleaning rinse5. Disinfection6. Post disinfection rinse (if applicable)7. Validation The need to do both in pharmaceutical facilitiesCleaning & DisinfectionTessa Rossi, GMP Microbiologist at Bidvest Noonan

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PERSPECTIVE MAGAZINE30Stories from across our businessThe team at St. Vincent’s University Hospital, Dublin, received a call recently from a gentleman named Ross who had been a patient on a Covid ward where Bozena Oleksy was working throughout 2021. Now recovered, he wanted to personally thank Bozena for all the hard work she did throughout Amazing Gesturehis time in hospital and dropped some ﬂowers in as a token of his gratitude. Ross also wrote her a letter in her native language to ensure her family could understand and appreciate the incredible work she has done.

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31BIDVEST NOONANJesse Finn has been recognised by Rajeev Pradhan, Director of Operations and Paul Considine, Head of Security at Battersea Power Station, for going above and beyond the call of duty recently while dealing with issues caused by extreme weather.Ellen and Leeanne helped to save the life of a baby in University Hospital Limerick. Doctors across the hospital commended both Ellen and Leeanne on their heroics, stating that their support ensured the baby remained in good health.Our Industrial Team completed some periodic work on the Dublin Port Tunnel earlier this year. This tunnel sees over 20,000 vehicles drive through it every day, and is a critical link between Dublin Port and the motorway network. The team did a fantastic job in such a quick turnaround.Sona Kohutova and Sunil Gurung, security ocers at Paddington Central, recently volunteered their time to take part in the Great British Spring Clean along the canal.They set o from Paddington Basin and sailed towards Little Venice before looping back to Merchant Square with the rubbish they have pulled from the water.We train our teams to the highest standards, ensuring they are experts in their ﬁeld. In March, 11 new recruits completed their Enhanced Security Training session and joined our amazing security team at Battersea Power Station.Our ED&I council has released the 2022 EDI calendar so that our team can get involved in celebrations to leverage and embed equality, diversity and inclusion culture. The calendar is also available on our website.

Perspective May 2022

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