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Patient Responsibilities While you are a patient at Family Health Center we ask that you Provide accurate complete information about your health Tell your provider about pain or unexpected changes in your condition Use your voice during the decisionmaking process about your health care Identify someone to take charge of your care if you become unable to speak for yourself This may be a family member friend or another person who agrees to serve as your surrogate Follow instructions policies rules and regulations that help to assure quality care and a safe environment for all Respect others by refraining from using profanity or engaging in disruptive behavior Let us assist you in meeting your financial For questions and more information please call us at 269 349 2641 Our Mission To ensure that all members of the community have access to quality comprehensive patient centered health care Our Vision To become the preferred medical home for at least 70 000 underserved patients in Kalamazoo County This health center receives HHS funding and has Federal Public Health Service PHS deemed status with respect to certain health or health related claims including medical malpractice claims for itself and its covered individuals commitment by providing necessary information for insurance claims and working with FHC to arrange payment To leave a comment or to receive information about our patient comment system please visit the front desk at our Moses L Walker Building Visit fhckzoo com for more information Patient Rights and Responsibilities
A Partnership Centered on You We provide quality care with dignity respect and a welcoming spirit Family Health Center strives to be your patient centered medical home the first place you turn to get your health care needs met and your questions answered Everyone at FHC is very respectful and caring I feel like I matter to them I never feel like just a number Our community is so fortunate to have these people who care about our well being Reggie As a patient of Family Health Center FHC YOU are the focus of all we do Patient Rights FHC patients can expect Care regardless of age race color ethnicity national origin religion culture language physical or mental disability gender identity or expression source of payment or ability to pay Patient support services including language services customer service conflict resolution and counsel on financial resources Caregivers that always treat you with courtesy and respect Transparency about all aspects of the health care experience including provider information treatment options and potential outcomes referral options FHC policies and advance directives concerning treatment Privacy and confidentiality in all communications and records Reasonable billing and medical expense estimates prior to receiving treatment