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Our Commitment To TheFamilies & Friends That We Serve

We Will Extend an Authentic and Warm Welcome“I am committed to serving every family, every time in a genuine and judgment-free manner.”• Anticipate their needs• Be comforting and understanding• Create a positive rst impressionWe Will Sincerely Listen to Them“I am committed to truly understanding and making the Families and Friends expressed needs a priority.” • Actively listen• Be attentive when they are communicating• Conrm that you heard themBehavior Excellence

We Will Continually Communicate“I am committed to communicating in a clear, honest, and transparent way.” • Always show respect to the Family• Be transparent• Continually update the FamilyWe Will Honor Their Loved One“I am committed to honoring their Loved One in a professional and heartfelt way.”• Arm to the Family and Friends through our words, attention, and actions, that the care of their Loved One is our highest priority.Behavior Excellence

We Will Keep Our Word“I am committed to creating and delivering on everything that I have promise and more.”Behavior Excellence

Hospitality excellence creates a platform for exceptional experiences for the Families and Friends that we serve.PhysicalThe physical environment matters by engaging the senses, as we strive to provide a warm, safe and comforting environment.Vocabulary Our words matter by setting the stage for consistent experiences and behaviors that we create. EmotionalOur thoughtful attention matters as we display compassion, genuine care, and attention to detail.Service Our professionalism matters as we interact with all of our guests and demonstrate to them that we are here to care and serve. Hospitality Excellence

Service ExcellenceService Excellence are ownership statements providing accountability in how we provide personalized experiences to the Families and Friends that we serve.Hospitality Excellence"I will provide a warm, safe and comforting environment for all."Storytelling"I am committed to creating and preserving memories, by truly listening, capturing, and curating you Loved Ones Story."Community Involvement"I am a trusted member of the community where I build bonds and foster relationships."Caregiving"I am an empathetic caregiver dedicated to providing peace of mind while valuing the well-being of my team."