OM News April 2020 : simplebooklet.com

A Message from OMIA s Chair Terry Knight I started to put my thoughts together a while ago in preparation for giving these remarks at the AGM in Toronto What a difference one month makes I have restarted this many times over the last couple of weeks as every day seems to add a new and different twist to life As we transition to different ways of doing our normal routine this will also be a little different than what we re used to So take this as doing my part to aide social distancing My Background I grew up on a small farm just outside of Edys Mills in Lambton County and if you don t know where that is it s right next to Oil Springs I would call it a small cash crop farm with some animals As kids we had some beef cattle pigs and chickens to look after The farm is still there today but with fewer buildings and no animals I grew up with two brothers and one sister A piece of Terry Trivia I have a twin brother My dad was my first coach He had a lot to do with my fastball career and where that led me We had the field of dreams in our front yard and the neighbourhood kids would come and play almost every day My Childhood Home Edys Mills Lambton County I left home to attend college at Conestoga in Kitchener and I didn t make it back to Lambton County after graduation I now live in Brantford and have four children of my own three girls and one boy the oldest is 25 and the youngest 21 I followed in my dad s footsteps and was the first coach for all of my kids and I m Oil Springs Lambton Country extremely proud of all of them In my free time I love fishing playing golf and spending time at the cottage I am the CEO at North Blenheim Mutual which is located in the hamlet of Bright My whole mutual career has been at North Blenheim where I began as a Claims Adjuster in 1994 I ve spent the last 15 years as the CEO I didn t know much at all about the mutuals before North Blenheim about how connected and close knit they are It didn t take me long to see it though It was my second day and I was at the claims roundtable in Cambridge led by Sue Baker thinking what a friendly and open bunch of people there were in the room 4 My predecessor and mentor Bruce Davis always said If you ever have the opportunity to volunteer for anything to do with the mutuals do not pass it up Two opportunities presented themselves first the ice storm of 1998 I along with a few other mutual claims adjusters went to Perth Ontario and helped Lanark Mutual with their large number of ice storm claims The second opportunity was sitting on the original fuel oil committee which put a fuel oil spills manual and protocols in place for mutuals to use

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Me and My Siblings Before Me and My Siblings Today Me and My Four Children Eight years ago back in the Group 2 days Iris Brown and I had a conversation about the OMIA Board as she was getting close to retirement I soon decided to run for the OMIA Board as the Group 2 representative Thank you Oxford Mutual South Easthope Mutual Brant Mutual Yarmouth Mutual the former Norfolk Mutual and North Blenheim Mutual for giving me the opportunity to represent the Group After a group shuffle I now I represent Group C So thank you Group C for your continued support Middlesex Mutual South Easthope Mutual Hay Mutual Tradition Mutual Usborne Hibbert Mutual West Wawanash Mutual McKillop Mutual and North Blenheim Mutual Thank you to the Board of North Blenheim Mutual for allowing me this opportunity and a big thank you to the management team staff agents and brokers for keeping things on track in Bright I do not want to forget to acknowledge the OMIA management staff and board Thank you to everyone at OMIA You are an amazing bunch be proud for everything that you do My Theme My theme this year seems to fit with the new world we live in I had it picked out well in advance of anything to do with COVID 19 2020 VISION SETTING OUR SIGHTS ON FUTURE SUCCESS My theme s logo incorporates a compass for three reasons first north on the compass is a nod to North Blenheim Mutual second this year is one of our COMPASS Meeting years and third a compass represents a guide helping us along our journey Take the time to reflect on your past successes whatever they were They are important Perhaps you hit a milestone like your 150th anniversary or you were part of the newest mutual venture Collectivfide Let s start this new decade out on the right track Focus on what future success might look like to you Each company will certainly have a different definition of success big or small Is it turning 160 years old Is it hitting certain growth ratios Is it being part of another newco The first obvious success we will have this year will be getting past COVID 19 Being small companies in rural communities allowed us to be leaders in Ontario We put our pandemic plans to work successfully Did any of us think we would have 2020 start off like this This is supposed to be a COMPASS year Let s use the momentum and success we saw at COMPASS 2018 to move into the future collectively After all Collectivfide s success was because a small like minded group took the lead and led us down that path So what path could smaller groups lead us down for success in the future I d like to extend one last thank you to Bob Burley for a great year as Chair I have huge shoes to fill I am extremely honored and I feel very humbled to be taking the role as Chair of OMIA for the 2020 2021 year this being the 139th year of our trade association Stay safe and stay healthy Terry Knight North Blenheim Mutual April 2020 5

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BOB BURLEY Thoughts from Past Chair Bob Burley OMIA Past Chair We ve been in the insurance industry for many years and have weathered storms before None of us has a road map to follow in these times but we will come out the other side The date is April 13 2020 and I m sitting down to write my comments for OM News This has been something I ve been putting off because I m at a loss for words I ve written it in my mind many times but nothing seems to make sense in these changing times I keep going back to my Three P theme for my year as Chair and I think it makes sense to talk about that but maybe in a different context We re still here to service our policyholders even in these changing times How we re doing it may be different but it s a top priority as we navigate our way through this situation Finding some flexibility for our policyholders as they face financial hardships is a sign of the caring we have for each other The second P is about the people who work in our mutual offices It s a very trying and stressful time as management tries to protect and care for all staff Most everyone is working from home to reduce their exposure while dealing with home life pressures We re social beings and we miss interacting with co workers who are also our work family 6 There are still items of a regulatory nature that we re required to fulfill and the staff in the OMIA office have stepped up with innovative ideas for how to stay connected in these unique times The daily morning meetings give everyone a small sense of connection to other mutuals through the sharing of ideas and concerns My third P profit is pretty much up in the air at the moment We ve been in the insurance industry for many years and have weathered storms before None of us has a road map to follow in these times but we will come out the other side We may look a little different but we will survive It has been my absolute honor and privilege to serve as your OMIA Chair this past year Your board of director s at OMIA is made up of talented and caring individuals who work tirelessly on your behalf Thanks also go out to the OMIA staff for their help and guidance over the past year Stay safe stay healthy Bob Burley HTM Insurance Company

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NORTH KENT MUTUAL Sheila Bedford joined North Kent Mutual in the Underwriting Department on Oct 15th She had heard only great things about NKMi and was looking for a career change Welcome to the team NORTH KENT MUTUAL Eric Montgomery joined North Kent Mutual on November 25th He graduated from the University of Ottawa and Fanshawe College and has been working as an intern in the claims department Welcome Eric WEST ELGIN MUTUAL We would like to welcome Connie Mills to our Underwriting team Connie has worked in the insurance industry for 28 years all of them spent with the mutuals During that time she earned her CIP designation and experienced working in many different areas including reception accounts receivable claims admin and all lines underwriting Although she has held many different positions over the years she been an underwriter for the majority of that time Welcome Connie NEW TEAM MEMBERS Welcoming New Faces to the Mutual System 8 HALWELL MUTUAL We re happy to welcome Michelle Surlaya as our Administrative Leader Michelle comes to us from Fusion Homes where she was the Sr Executive Assistant to the CEO for eight years Michelle holds an Honours BA from Wilfrid Laurier in Communications and English Michelle lives in Guelph with her husband and young son We re excited to have her energy positive outlook and experience on our team

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AY R FA R M E R S M U T U A L We re pleased to welcome Chris Down to the position of Sales Agent Chris has over five years of Property and Farm Underwriting experience both with Ayr Farmers Mutual and a fellow mutual insurance company He obtained his RIBO license while working as a P C Sales Agent for State Farm Insurance Chris has devoted his professional learning to his insurance career path and has obtained his CIP CRM and is also a graduate of the Business Insurance program at Fanshawe College His attention to detail work ethic and ability to build strong relationships will serve him well as he transitions to his new role We re excited to welcome Chris McCullough to the team in the role of Sales Agent Chris brings over eight years of insurance experience to the position having worked as a licensed Service and Sales Agent and Team Lead at Belair Direct and as a Claims Manager at Intact and Gore Mutual Insurance Prior to this Chris developed his sales and customer service skills by working his way to a Branch Manager role at Enterprise Rental Cars He has a diploma in Journalism from Loyalist College with a post graduate diploma in Public Relations and Promotions and has recently obtained his CIP designation We re excited to announce the hiring of Mike Kalcic to the position of Commercial Property Underwriter Mike has over five years of commercial insurance experience and comes to us from Economical where he worked most recently as a Commercial Express Underwriter Mike also worked at Crawford as an Auto Claims Adjuster Prior to moving into insurance Mike worked in both the automotive and mining industries Mike has his CIP ACS designation and is finishing his CRM He has a Diploma in Property and Casualty Insurance from Conestoga College and graduated as one of the top three students in his class We re happy to welcome Patti Cooper to the team as a Farm Commercial Underwriter Patti joins us from Western General where she worked as a Senior Property Underwriter for Farm She has over 15 years experience underwriting farm and commercial risks She also has previous experience working with a mutual having been with West Wawanosh Mutual for six years as a Farm Commercial Underwriter In addition to her underwriting experience Patti spent 10 years with Miller Insurance working as a Commercial Lines CSR She also has her CIP designation We re pleased to welcome Kaitlin Morrison to our team Kaitlin has accepted the position of Claims Support Representative Kaitlyn completed her Honours BA in Criminology from Wilfrid Laurier University in 2018 and has volunteered as a Developmental Services Worker at Pride Stables since 2011 She holds a Community and Social Justice Services Diploma from Mohawk College and has a NonViolent Crisis Intervention Certificate Kaitlin s exceptional communication skills attention to detail and strong customer service skills make her a great addition to our claims team We re happy to welcom Gary Annandale to the role of Claims Representative Accident Benefits Gary has over 23 years of experience working in Accident Benefits with seven years working for a fellow Ontario Mutual Most recently Gary was in a Senior Accident Benefits Role with the Guarantee Company of North America now Intact Insurance Gary s exceptional technical Accident Benefits skills mentor experience and genuine approachable demeanor makes him a great addition to the Ayr Farmers family April 2020 9

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ERIE MUTUAL We re aiming to grow our farm and commercial lines and our new addition will be a tremendous asset in that effort We welcomed Aaron Bazinet to our team on October 28th in the position of Account Executive Aaron completed studies at Mohawk College earning his Business Insurance Diploma in 2015 Since then he s been gaining valuable insurance knowledge and experience in his various roles which include specializing in both commercial business and farm policies Aaron holds a RIBO license from previous insurance employment and has also worked as a consultant in the field of farm equipment parts and maintenance Welcome to the team Aaron Our team is excited to announce the October 1st addition of Edward Whittaker to the role of Account Executive Edward has years of experience providing excellence in customer service in both the insurance and retail sectors holding a RIBO license from his previous employment He continues to work toward completion of a three year Bachelor of Arts in Business Communications program at Brock University Edward is also considering further developing his education with CIP courses Welcome to Team Erie Edward We welcomed Lisa Dunne to the mutual family on February 24th to the position of Member Experience Assistant Lisa has served as a valuable addition to our Member Experience Department in providing administrative support Previous years of experience in administrative and service positions have provided Lisa with the knowledge and know how that will allow her to exceed our member expectations at every contact Your Outsourced Investment Governance Expert Inquire about our proven expertise in Governance documents Portfolio assessments Money Manager assessments Complete Quarterly Monitoring Services Contact Jeffrey Hand at 905 336 1879 or info bonnycastle ca 10 We re excited to share the news of our addition to the senior management team at Erie Mutual Many of you know him well as he is no stranger to the mutual family We are happy to announce that Don McEvoy accepted the position of Chief Administrative Officer at Erie Mutual on October 1st Don has a very strong mutual insurance background from his time with Wabisa Mutual as well as his previous years and experience involved in strategic planning Don joins a very strong senior management team as we look to grow and build on previous company success in the coming years Welcome to your new mutual home Don Please join us in welcoming Stefanie Van Dalen to Team Erie Stefanie joined our team on November 4th in the position of Account Executive Stefanie has several years of experience in the insurance industry and holds a RIBO license She graduated from the Mohawk College program in Business Administration Management with a concentration in Insurance and has worked vigorously to build her knowledge and proficiency within the insurance world We re thrilled to bring Stefanie on board Congratulations on joining our mutual family WESTMINSTER MUTUAL We re proud to welcome Jaclyn Pentland to our winning team of agents Jaclyn grew up on a farm just outside of Belmont and she looks forward to assisting and advising the Belmont community and surrounding area on property farm auto and commercial insurance needs Welcome Jaclyn

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NEW TEAM MEMBERS MCKILLOP MUTUAL Julie Jeffray joined our team in August of 2019 as a Personal Lines Underwriter Julie came to us with prior experience as an independent insurance broker She has completed many courses in leadership training and conflict resolution She has also completed her General Office Administration certificate and has her diploma in Law Security Administration Julie has been a great addition to the McKillop team bringing a strong work ethic common sense and a great sense of humour MCKILLOP MUTUAL Heather McClinchey joined the McKillop team on January 2nd in an Office Administrator role Heather holds an Honours Bachelor of Science Computer Science from Lakehead University and has held a variety of roles in project management and office administration Heather has fit into her new role with ease and we re excited to have her on the team CARADOC TOWNSEND MUTUAL Joan Collins joined the CTM team in September 2019 as an outside Insurance Agent based out of our Mt Brydges office Joan brings over 35 years of experience much of that within the mutuals family We look forward to her future with CTM CARADOC TOWNSEND MUTUAL Evan Quinn joined CTM in December 2019 as an outside agent based out of our Waterford Office He started his insurance career in 2015 among larger companies but knew he wanted to settle down in the mutual system We welcome Evan and look forward to his future with CTM MIDDLESEX MUTUAL We welcomed Sean Quraishi to the role of Intermediate Underwriter on October 15th Sean has already demonstrated his knowledge enthusiasm and positive work attitude Sean comes to us with over 11 years of experience in the Insurance Industry a Bachelor of Business Administration from Lakehead University as well as CIP and CRM designations We look forward to his continued contributions to the underwriting team We were pleased to welcome Quinn Gibson to the Claims Team on January 6th Quinn s duties will be flexible with the aim of developing into a well rounded All Lines Adjuster Quinn is a graduate of the University of Western Ontario with a degree in Business Management and Organization accompanied by a post graduate certificate in Insurance and Risk Management through Fanshawe College She is a resident of Huron County with a background in Livestock and Cash Crop farming customer service and volunteerism Quinn has already become a valued member of the claims team and we look forward to working with her as she continues to develop her skills Blake Dougherty was welcomed to our sales team as an Inside Sales Service Agent on February 18th Before joining Middlesex Mutual Blake launched his insurance career in the fast paced brokerage environment where he developed the skills necessary to establish himself as a motivated insurance professional His experience as a customer service broker coupled with his Business Insurance Diploma will ensure our members continue to receive the exceptional customer experience they have come to expect We wish him all the best April 2020 11

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NEW TEAM MEMBERS FARM MUTUAL RE WeiHao Tian joined the Analytic Services department in the role of Actuarial Analyst Intern in January WeiHao is a new graduate from the University of Waterloo graduating with a Bachelor of Mathematics major in Honours Actuarial Science Finance Option and Statistics FARM MUTUAL RE Sierra McEachern joined the Reinsurance department in the role of Reinsurance Assistant Co op in January Sierra is currently pursuing a double degree at Wilfrid Laurier University in Business Administration and Financial Mathematics Previously Sierra worked at Joseph Haulage Canada Corporation in the role of ERP Implementation Coordinator In 2018 and 2017 Sierra was a semi finalist in the PepsiCo Pitch Competition and the TD Bank Consulting Competitions FARM MUTUAL RE Yan Jin joined the Actuarial Services department in the role of Actuarial Analyst Intern in January Yan has completed her Honours Actuarial Science and Honours Statistics degrees at the University of Waterloo and has completed three Society of Actuaries SOA Exams Previously Yan worked as a Business and Reporting Analyst at Haitong Securities in China and most recently held the position of Quantitative Analyst at NINE NM Energy Tech KENT ESSEX MUTUAL We re pleased to welcome Noah Jacques Commercial Underwriter to the team Noah is a recent graduate of the Advanced Business Program at Fanshawe College Welcome Noah YOUR FORENSIC ENGINEERING ALLIES Unearth Expert Insights Whether you re handling a kitchen re or a loss at a multimillion dollar agricultural facility you can rest assured that you have our skilled and experienced investigative team at your service CEP Forensic s team of engineers and investigators particularly prides itself on the cultivation of client relationships and unparalleled investigative expertise Clear Effective Partners cep experts ca 12

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EDGE MUTUAL We are very pleased to announce that Christine Ziembicki joined the Edge Mutual team on October 16th Christine is a graduate of the University of Guelph where she majored in Computing and Information Science She joins us in the role of Business Analyst We are also pleased to announce that Kimberly Henderson joined the Edge Mutual team on January 2nd Kimberly brings with her over 15 years of office experience Kimberly joins us in the role of Receptionist Finally we are also pleased to announce that Harriet Pate joined the Edge Mutual team on December 9th Harriet has been working in the insurance industry for 38 years and joins us in the role of Senior Farm Underwriter Welcome Kimberly Welcome Harriet Welcome Christine DUMFRIES MUTUAL We re delighted that Kristine Duench joined our team as Business Development Manager in January Kristine has already executed some excellent initiatives as we continue to grow and advance our community presence Kristine has a strong background in project management technology and insurance She s also no stranger to Dumfries having provided exceptional service as an Agent Associate for Don Graham for over nine years She also maintains a vital role in their family owned landscape construction business in operation in Cambridge since 1988 We re thrilled that Terry Ann Betzner joined our team as an Agent earlier this year Terry has served in the insurance industry for over 35 years most recently at a large brokerage She offers clients her wealth of experience and friendly personality while helping to meet their insurance needs She has a special appreciation for rural life and resides on a dairy goat farm with her husband in the Lynden area It s also important to Terry to give back to her community through volunteering We re pleased to announce Katie MacKinnon has come on board as our Task Administrator This role is a strong reflection of our mission to create a superior insurance experience Katie comes to us from the trucking industry where she served in key administrative capacities Her friendly personality talents and efficiency are highly appreciated by our team Outside of the office Katie enjoys spending time with her family and friends Tyler Nixon is a true people person who is passionate about providing clients with exceptional service as an agent He has over 10 years of experience helping people in the insurance industry Tyler assisted longtime Dumfries agent Glen Nixon for five years leading up to him becoming an agent himself Tyler holds a Bachelor of Arts Honours in Legal Studies degree from the University of Waterloo and his Chartered Insurance Professional CIP designation April 2020 13

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NEW TEAM MEMBERS OMIA We re happy to welcome Pascale Swanson to the OMIA team in the newly created role of eLearning Developer We developed this role to enhance the training and education opportunites available to our members and we look forward to using technology to bring more material to you in a variety of formats Pascale has been creating courses for a variety of sectors over the past eight years Her specialty is creating active and engaging online courses that make learners think Pascale strives to turn every course into one that learners are excited to take Her background includes a Bachelor of Education degree and a Master of Science degree in Instructional Design and Technology We re looking forward to further developing our online course offerings with Pascale s expertise Welcome Pascale Thank you Ontario Mutuals for your kind support of our annual golf tournaments Unfortunately we have made the decision to cancel both tournaments this year in light of the situation around Covid 19 We re happy to report that we continue to advance our online programs and some 4 H Associations now have their Go for the Gold up and running virtually All the best to our mutual partners April 2020 15

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ONTARIO MUTUALS GIVE BACK How Mutual Companies are Supporting their Communities HAY MUTUAL In keeping with our philosophy of preserving and strengthening the good in our local communities we participated in local Radiothons with donations totaling 10 000 in 2019 The money raised from these events support four local hospitals including South Huron Hospital Clinton Hospital Seaforth Hospital and Alexandra Marine General Hospital We re also happy to report that our Director Agent and Staff fundraising efforts made for another generous year in 2019 With over 3 700 raised several of our employees were given the opportunity to make a donation to a charity of their choosing 16 HALWELL MUTUAL One of our Christmas traditions at Halwell Mutual is to support Family Children s Services of Guelph Wellington Halwell CEO Marg Torrance far right and Halwell Receptionist Karen Duffield are pictured presenting a cheque to the FCSGW representative Carolyn Tait far left We were also happy to sponsor the Six Horse Hitch in partnership with Merit Insurance Brokers at the Royal Agricultural Fair in Toronto Pictured Marg Torrance riding with the trophy in style

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GIVING BACK EDGE MUTUAL We recently sponsored an information evening for the parents of Drayton Community Christian School on The Umbrella Project Chief Operating Officer Raymond Verburg spoke about the progress he has seen in the students since the program has been implemented The Umbrella Project s Dr Jen explained the program to the parents and encouraged them to reinforce the skills being taught to their children at home The Drayton Community Christian School has been very enthusiastic and supportive in their acceptance of the program EDGE MUTUAL We joined up with one of our brokers Padfield Nelson for a fun night of bowling in support of the Big Brothers Big Sisters of North Wellington Bowl for Kids Sake We were able to support this program with a donation of 250 OMIA Paula Georgie left and Sue Baker sold raffle tickets at our annual Chili lunch for the United Way which we were happy to host again this past November Thanks to all the participants who helped us raise 2 855 for the United Way EDGE MUTUAL Over the December holidays we supported our local food bank with a donation of nonperishable food items and a cash donation of 538 We also supported families through the Children s Foundation of Guelph and Wellington The Edge Team generously fundraised from January to November and were able to give three families a great Christmas We had great fun celebrating a Christmas Sweater day Staff enjoyed a treat supplied by the Staff Association and a pizza lunch donated by one of our vendors OMIA We were happy to offer sponsorship to the new Kemptville College alumni historical building located at the Lombardy fairgrounds just west of Smiths Falls It opened its doors in the fall of 2019 and it houses college trophies diplomas class photos textbooks old notes research papers and yearbooks including one from 1929 back in the day when a yearbook was called a flipper Visit by reservation at https kcalumni ca April 2019 17

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GIVING BACK SASKATCHEWAN MUTUAL We are pleased to announce a charitable contribution of 33 000 to STARS Shock Trauma Air Rescue Service to support their fight to save lives throughout the Prairies SMI understands the vital role that STARS plays in the Prairies Every second counts in an emergency and with so many rural communities with limited resources those precious seconds can add up to disastrous results said President and CEO Shelley Willick STARS has continued to provide an invaluable service to the communities that make us who we are today We are proud to be able to offer this donation to support such an amazing cause The generous support from Saskatchewan Mutual Insurance will help STARS to continue fighting for the lives of critically ill and injured patients said Tammy Beauregard STARS Development Officer Major Gifts At STARS it s all about the patient and we are thrilled that the support from SMI enables us to help Saskatchewan people when they need it the most The donation will be split evenly throughout Manitoba Saskatchewan and Alberta to ensure lifesaving resources are accessible by all Prairie residents WEST WAWANOSH MUTUAL We were proud to sponsor and participant in Goderich s first Coldest Night of the Year Thirty two teams and 200 walkers raised over 43 000 for charities serving the hungry homeless and disenfranchised in our community 18 LAMBTON MUTUAL This year during the Watford s Moonlight Madness event we increased our number of gingerbread houses to be given away to 75 kits By 6pm there was a very long line at our front doors Happily everyone who came to Lambton Mutual this year managed to get a gingerbread house kit to take home and decorate for the festive season After the now yearly Christmas Gingerbread House Competition names were randomly drawn and three children won a gift card after submitting a photograph of their decorated gingerbread house Christmas is also a time at Lambton Mutual when we try to focus on those who are less fortunate than us This year we organised a county wide Food Drive together with The Fox FM s Sarah Woodley Our agents brokers staff local businesses and members of the surrounding communities were all challenged to drop off donations for the Inn of the Good Shepherd or the local food banks We collected an amazing amount of food which was dropped off at various locations throughout Lambton County Together we made a huge difference in our local communities

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GIVING BACK NORTH KENT MUTUAL We re a proud Sponsor of the Dresden Night Market On December 14th thousands of people came to downtown Dresden to shop watch the parade and have some local fun KENT ESSEX MUTUAL Our staff generously donated household items and blankets and pillows to the youth of Chatham Kent Children s Services HOWICK MUTUAL Throughout the year Howick Mutual holds different events to raise money for the Christmas Bureau in the hope that local children can enjoy Christmas One of the most loved events is the Chili Cook Off Ugly Christmas Sweater Day This event raised 410 We were thrilled to donate 2 570 to the Huron County Christmas Bureau Thanks to everyone who helped make this donation possible it is awesome we can support children s charities especially at Christmas time HOWICK MUTUAL Staff members and our Board of Directors donated food and hygiene items over the month of October Howick Mutual matched their donations with a cheque for 1 000 Thank you to the North Huron Community Food Share for the important work you do HOWICK MUTUAL We appreciate everything our local hospitals do for the communities they serve We were happy to support local hospitals with a 10 000 donation made through the CKNX Heath Care Heroes Radiothon April 2020 19

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GIVING BACK THE TRILLIUM MUTUAL ROOTS COMMUNITY FUND The Trillium Mutual ROOTS Community Fund is pleased to support L Arche Stratford in the amount of 10 000 Funding will be used to aid in the renovation of 426 Britannia Street in Stratford into a fully accessible community asset where people with and without disabilities can live and participate in activities L Arche desires to create places of belonging where all are celebrated for who they are The Fund is pleased to support the Walkerton District Optimist Club in the amount of 2 500 This has been put towards an inclusive playground This playground will focus on removing barriers so that all children can play without limitation A truly great inclusive play space provides access promotes inclusive play between children of all abilities and supports the whole community We are also We are pleased pleased to to support the support the Mildmay Carrick South Bruce Optimist Club in Fire Rescue the amount of Mildmay Station 4 100 Funding in the amount will be put of 6 000 towards inclusive Funding will playground be put towards equipment As extrication tools which will enhance rescue efforts with the with the Walkerton playground this playground will focus newest technology The primary mission of the South Bruce on removing barriers so that children or all abilities can Fire Rescue Service is to provide a range of programs play without limitation to protect the lives and property of the residents of the Municipality of South Bruce Contact us for all of your promotional marketing needs 519 623 5101 or sales arrowmarketing ca 20 Finally the Trillium Mutual ROOTS Community Fund is pleased to support the Hanover District Hospital Foundation in the amount of 4 000 This funding has been put towards the current Cardiac Monitoring System Campaign which in turn will allow for more rapid and accurate analysis of patient conditions

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GIVING BACK TRILLIUM MUTUAL Trillium Mutual staff members volunteered at the North Perth Community Living Soup Sandwich Lunch We were also proud to participate in the FCC Drive Away Hunger campaign which has collected more than 50 million meals for families in need across Canada This year Trillium s staff raised enough to provide 25 501 meals for the local community Our own Kyle Mathew volunteered his time by helping out the New Hamburg Thrift Centre in moving office furniture We were very proud to attend the University of Guelph s Ontario Agricultural College Award Ceremony to present our Real Ontario Farm Insurance Bursary This bursary was established to help first year students who are pursuing their studies and a future career in Agriculture Congratulations to all award recipients TRADITION MUTUAL In February we got cozy and wore our pj s to work in support of Childcan Not only did we spend the day feeling cozy but we managed to raise 305 for this amazing non government funded organization for children s cancer They help families emotionally and financially as they face one of the hardest times in their lives In December we had the pleasure along with one of our broker partners Zehr Insurance of donating 5 000 towards the Perth East Fire Department who are currently fundraising to purchase a new fully mobile and accessible fire safety house They are so close to reaching their funding goal on this project and we are so happy we can be a part of this amazing effort Staff also happily adopted a family this Christmas We had enough to fill four boxes and a couple of bags with gifts and toys for the family We also sponsored two seniors wishes by purchasing gift cards off their wish lists We re so proud that a total of nine people were given gifts through our staff s generosity April 2020 21

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GIVING BACK CARADOC TOWNSEND MUTUAL Our Mt Brydges office joined the Strathroy Mini Storage Orchard Clothing Company on their mission to Share the Warmth As a community they were able to make a large donation of hats and mittens to local schools in Strathroy and Mt Brydges as well as Next Wave Youth Centre In 2019 CTM staff were allowed to dress down on Wednesdays with a 2 donation At the end of the year we collected the funds and donated to a local cause Our Waterford office was able to donate 1 700 to the Waterford Skatepark Our Mt Brydges office was able to donate 760 to The Women s Rural Resource Centre CTM is proud to award ten 1 000 scholarships annually to policyholders or children of policyholders Zac Holdsworth Josh Boonstra and Emma Fletcher were three of our lucky recipients this year 22 When a member of our Board retires a donation to a charity of their choice is made on their behalf This year the request was made for books for the Ronald McDonald house and McMaster Children s Hospital on behalf of our Doug Poss granddaughter Olivia Our CTMers rose to the challenge and donated over 100 books at our Christmas Party on behalf of Olivia as well as Aria daughter of CTM Agent Aaron Meidema The Ronald McDonald House and McMaster Children s Hospital holds a place in many of our hearts and has acted as a home away from home for some of our very own

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GIVING BACK SAVE THE DATE West Elgin Mutual Longest Day of Golf 2020 Tuesday June 16th Dutton Meadows Golf Course Dawn to Dusk WEST ELGIN MUTUAL In September 2019 WE Mutual reached out to the community with a proposal to create a community garden on land adjacent to our building in Dutton The idea was that The Garden would be a place where people from Western Elgin County could come together to grow fresh produce for donation to local foodbanks and assist people struggling to provide for their families Surplus could be sold to raise funds to support other community projects Jump forward to March 2020 and we now have a name Growing for our Community garden The local municipality Optimist Club churches horticultural societies food banks and individuals have joined the cause and are working towards getting the garden set up and ready for planting in May The local secondary school is building 15 raised garden beds and their environmental class are growing plants and will be helping out with the installation and planting of the beds Local businesses organizations and families have sponsored garden beds or donated money to help with the purchase of lumber and plants Staff have donated their unused Canadian Tire money so we can exchange it for seeds as part of the Seeds for Diversity Campaign and we are patiently waiting to hear if we are successful with some grant applications we have made Exciting times ahead for the team at WE Mutual It s hard to believe that we re in our 4th year of the Longest Day of Golf Through the support of our mutual family as well as our business partners and local communities we have had the privilege of helping many kids in our community The date for the 2020 event has been set and WE Mutual invites our mutual friends to come to Dutton and play a round or two of golf in support of our marathon players as they aim to play 12 hours of golf to raise money Fore the Kids We continue to monitor the situation around COVID 19 We will communicate any changes with our golfers and other supporters closer to the date MY MUTUAL We were proud to support Team Anderson in curling this year Team Anderson had a good run but fell just short at the 2020 Viterra Women s Provincial Scotties Thanks for representing us so well all winter We can t wait to watch again next year April 2020 23

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GIVING BACK FARM MUTUAL RE OMIA Twice in the month of December staff overflowed Santa s sleigh with toys for children in our community Thank you to all staff who participated and made the holidays more magical for children in our community USBORNE HIBBERT MUTUAL At Christmas the employees of Usborne Hibbert provided children s toys to families in need in the community Every Friday throughout the year the employees pay 2 to wear jeans and the money is pooled to fund the event This past December we held a Christmas pot luck lunch for all the employees and directors Everyone wore tacky Christmas sweaters and we had a wonderful lunch together As a part of giving back to the community we collected canned and dried goods for the local food bank SOUTH EASTHOPE MUTUAL Our 148th Annual General Meeting was held in Tavistock with 63 members in attendance Three of our directors Marianne Cook Linda Drost and John Mackay were re elected for 3 year terms We were proud to present 1 000 to Muscular Dystrophy Canada as part of the AGM Since 1998 South Easthope has donated a total of 32 000 to the organization Pictured from left 2018 South Easthope Chair Linda Drost receives a plaque of appreciation from Carrie Fischer and John Boe of Muscular Dystrophy Canada 24 USBORNE HIBBERT MUTUAL For the past couple of years a group of local women has gotten together and transformed the Usborne Hibbert Mutual boardroom into a sewing room They sew beautiful capes for children that need to stay in hospital This January they sewed 45 capes in two days Participants included Janet Clarke a policyholder and a retired home economics teacher from South Huron District High School and Diane O Shea another retired home economics teacher and also the wife of company director Mike O Shea Usborne Hibbert is pleased to be able to help this very worthwhile endeavor

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GIVING BACK SOUTH EASTHOPE MUTUAL During 2019 money was raised through the company s Dress Down Jean Fridays where employees volunteer to pay 2 every Friday throughout the year This money was donated to the Stratford Perth Hospice Foundation 1 000 the Optimism Place Women s Shelter 700 St Mary s Catholic School in Listowel 200 and the Innerkip Central School 200 South Easthope Mutual Retiree Susan Wager returned as a special guest to help present some of these cheques A dedicated employee of South Easthope Mutual for 17 years Susan retired in May 2019 Without Susan the Dress Down Jean Fridays program would not exist today Since her retirement employees have continued the program giving back to the community Julie Durnan left and Susan Wager right present a cheque to the Optimism Place Women s Shelter Kyle Cressman right presents a cheque to a representative from St Mary s Catholic School Jen Kipfer second from right and Susan Wager far right present a cheque to Stratford Perth Hospice Zack Stevenson presents a cheque to a representative from the Innerkip Central School C I B C WO O D G U N DY HINES INVESTMENTS 844 887 4995 Email hinesinvestments cibc ca www hinesinvestments ca Gerald Hines First Vice President Senior Portfolio Manager Sheldon Hines Portfolio Manager Hines Investments Performance A Knowledge based investment style Disciplined Conservative Blue Chip Investing 1 YR 2 YR 3 YR 4 YR 5 YR 7 YR 10 YR Return Return Return Return Return Return Return Hines Canadian Bond 4 79 3 14 3 14 3 15 2 88 3 27 Hines Global Dividend 18 60 8 49 10 67 10 79 9 41 11 00 8 94 Hines Global Growth 21 31 14 90 15 86 12 62 Mandate Hines Investments Composite Annualized Performance Returns as at December 31 2019 CIBC Private Wealth Management consists of services provided by CIBC and certain of its subsidiaries including CIBC Wood Gundy a division of CIBC World Markets Inc CIBC Private Wealth Management is a registered trademark of CIBC used under license Wood Gundy is a registered trademark of CIBC World Markets Inc If you are currently a CIBC Wood Gundy client please contact your Investment Advisor April 2020 25

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BCM INSURANCE Congratulations to Claudia Pierson Agent on her 35th Anniversary at BCM Insurance Claudia started with BCM in October 1974 in Fenwick Ontario She took some time off with her children and returned to BCM on January 1st 1994 in her current Agent s role Claudia s success at BCM is rooted in the trust and confidence she generates with her policyholders through her commitment to serving them Her knowledge experience and professionalism is valued and appreciated by her policyholders and all of us at BCM Insurance Thank you Claudia for your commitment and dedication ONTARIO MUTUALS MILESTONES Celebrating achievements in the Mutual System 26 LAMBTON MUTUAL It s not every day that you get to celebrate someone who has worked at the same place for 35 years This February we honoured and celebrated this amazing milestone for Claims Department staff member Barb McKellar Barb began her career at Lambton Mutual in 1985 and worked in the Claims Department the entire time In all this time she has always been reliable and diligent in everything she does Barb was presented with a gift by Board Chair Ross Smith to thank her for her 35 years of dedication HTM INSURANCE Congratulations to Commercial Underwriter Lori Bouwmans who celebrated 15 years with HTM Insurance Company Your ongoing support and energy is very appreciated by HTM you are truly an asset to our company

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MILESTONES THE COMMONWELL We would like to acknowledge the following team members for their long term service We thank each of these individuals for all they do to make The Commonwell a great place to work Joy Spier 35 William Armstrong 35 Theresa Messier 35 Melissa Grills 30 Wendy Norris 30 Timothy Shauf 20 Julie Bryant 20 Bobbi Jo Stephens 15 Julie Yandt 10 Lori Hilton 10 Robert Bob Nielson 10 Justin Davidson 10 MIDDLESEX MUTUAL We celebrated the years of service for two employees at our annual Christmas celebration on November 23rd Last year marked the five year work anniversary for both Brett Borden Claims Manager and Sandy McNaughton Underwriter We are grateful for their dedication and their many contributions to the company over the years Congratulations Brett and Sandy here s to the next five years Pictured Nancy Preston President CEO and Paula Bodkin Vice Board Chair present Years of Service awards to Brett Borden and Sandy McNaughton DUMFRIES MUTUAL 2019 marked Glen Nixon s 40th anniversary at Dumfries Mutual Upon reaching this milestone he announced his transition into retirement taking place over the next few years Dumfries has assembled an experienced team of agents knowing Glen s transition was approaching While our policyholders are in excellent hands Glen is remaining available in a consulting role for the next few years An open house was held for Glen s clients on February 27th at the Dumfries office in Sheffield This meet and greet provided guests with an opportunity to congratulate Glen on his transition into this next phase Glen Nixon far right was presented with a special gift by a long time and to meet their new agent We had a Dumfries client Our other agents pictured are from left to right Tyler Nixon good turn out despite unpleasant winter Terry Ann Betzner T J Sutton Colleen Kiriakos Lee Ellery and Christina conditions George Glen considers it an incredible privilege and pleasure to have served as an agent While he s thrilled about the future for his wife and himself in retirement he s also confident his clients will be well taken care of for many years April 2020 27

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MILESTONES EDGE MUTUAL Patricia Fleet recently celebrated two milestones with Edge Mutual The first was her celebration of 10 years with Edge Mutual in December and the second was her retirement in February We will miss Patricia s always happy presence in the office Congratulations Congratulations also to Karen Ellis Auto Underwriter who recently celebrated 15 years with Edge Mutual WEST ELGIN MUTUAL On April 1st 2000 the Verhaeghe team from Aylmer joined the ranks at WE Mutual Congratulations on this 20 year milestone Andre Andy and Nadia The Verhaeghe s are pictured with WE Mutual President and CEO Brian Downie far right WEST ELGIN MUTUAL Congratulations to two staff members who celebrated milestone anniversaries at West Elgin Mutual in January Kelli An DeCook right has been with the company for 15 years and Raewyn Perry left joined us 5 years ago Thank you Kelli Ann and Raewyn for your commitment and dedication to the WE team 28

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Get to know Daljit Johal How long have you worked at OMIA Daljit My official start date was January 1st 2012 but I first arrived in September 2011 as a temp Daljit Johal Executive Assistant Can you provide a brief summary of what your job entails Daljit I assist John Taylor OMIA President and the management team with daily administrative duties and complete a variety of administrative tasks that include managing calendars and making travel arrangements What has surprised you most about working at OMIA Daljit The people both in the office and throughout the membership I ve not met anyone I don t like yet What is your favourite part about your job Daljit I like that my job allows me to get out of the office for the big events like the P M and Annual General Meeting Its always a great opportunity to meet and get to know a few new people each time What is one interesting fact about yourself that you would like to share Daljit I love cooking and am always ready to jump into a conversation about food OMIA We would like to offer a big congratulations to Christine Chris Smith on her 40th work anniversary with OMIA Farm Mutual Re Chris began working at Farm Mutual Re in January of 1980 as a Systems Operator She assisted RJ Slocki with setting up a new computer system the HP250 The photo to the far left is of Chris on her first day of work In July 1990 the statistics function moved to OMIA with Chris as the Statistics Coordinator Systems Administrator In 2012 with a full team behind the system she settled into the role of Statistics Coordinator Chris shared some interesting tidbits about what work was like back then Auto applications from member companies were sent to Dave Bailey at the Recognize anyone former FMRP for approval before being From Left Chris Smith entered into the system Angela Boost Sue Webster Dave Bailey For month end reporting to IBC staff Frances VanGrunsven filled in a small sheet of paper with very and Anne Harmer few fields of data and then sent it to IBC by courier At the time only five member companies wrote auto A couple of years after that they upgraded to data reporting via an 8 diskette April 2020 29

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ACCOMPLISHMENTS SOUTH EASTHOPE MUTUAL Congratulations to Sarah Pettit Senior Property Underwriter for receiving her ACIP designation Sarah received her certificate on February 27th at the Annual Convocation and Awards Ceremony held by the Conestoga Chapter of the Insurance Institute Sarah now holds her CIP ACIP designations from the Insurance Institute and is working on her Commercial Insurance Certificate We are so proud of you We would like to congratulate Aaron Howe Agent for receiving his Risk Management Certificate This certificate was presented on February 27th at the Annual Convocation and Awards Ceremony held by the Conestoga Chapter of the Insurance Institute Aaron now holds his Risk Management Certificate and is currently on his 7th course working towards his CIP Designation Thank you for all of your hard work 32 HALWELL MUTUAL INSURANCE Dale Stuart Claims Technical Specialist earned his ACIP Advanced Chartered Insurance Professional designation Tiia Planert Junior Underwriter won the Institute s 50th Anniversary Award for achieving the highest mark this semester in the Insurance Liability course

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ACCOMPLISHMENTS GRENVILLE MUTUAL Many organizations struggle to create a memorable and magnetic workplace culture It s no wonder culture is tricky to define and takes time and committed effort to build Given our long term focus on workplace culture it was no surprise that the team at Grenville Mutual rated the company highly in the categories of Insurance Business Canada s Top Insurance Workplaces list The IBC asked thousands of insurance professionals to rank their employers performance in regard to compensation and benefits diversity employee development culture and many extras that make a workplace great After some significant number crunching it narrowed the list down to 26 top insurance workplaces in Canada Grenville Mutual ranked in the top 20 insurance employers in the category of fewer than 99 employees Strong organizational culture is a powerful talent attractor It can win you access to the best talent in your industry and be the glue that retains top employees amid fierce competition said Ross Lincoln Grenville s President and CEO The people you hire their service mindset values diverse skills and experiences and everyday behaviours dictate the interactions they have with policyholders and brokers These interactions can make or break relationships added Ross We hear frequently from brokers and our policyholders that they value our team s ability to truly listen take appropriate action well simply show empathy in every situation That is the way we operate internally and I m very proud to say that it benefits so many of the people who touch our company every day Grenville Mutual was in good company in ranking amongst Canada s top insurance workplaces One of our long term distribution partners Rozon Insurance Brokers was recognized as were two other Ontario Mutuals Trillium Mutual and The Commonwell Mutual Insurance Group Well done everyone FARM MUTUAL RE We were recognized as one of Kitchener Waterloo Area s Top Employers in December This special designation recognizes the employers in the Kitchener Waterloo area that lead their industries in offering exceptional places to work Employers are evaluated using the same eight criteria as the national competition 1 2 3 4 Physical Workplace Work Atmosphere Social Health Financial Family Benefits Vacation Time Off 5 6 7 8 Employee Communications Performance Management Training Skills Development Community Involvement HTM INSURANCE Bryce Clarke completed his CIP courses in July 2019 and received his certificate at the February 2020 convocation Congratulations Bryce Aimee Marshall completed her CIP courses in June 2019 and she also received her certificate at the February 2020 convocation Aimee received the top CIP graduate award from the Insurance Institute of Ontario Kawartha Durham Chapter Congratulations Aimee April 2020 33

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OTHER NEWS AND EVENTS CARADOC TOWNSEND MUTUAL We hosted the 2019 Ontario Mutuals Group B Annual Meeting in November It was a great day filled with great speakers and the opportunity to chat with our fellow mutuals The afternoon was dedicated to a great presentation by our reinsurer Farm Mutual Re and included a Future Leaders Panel that spoke about Millennials and the interconnectedness of risk Thank you Farm Mutual Re OMIA CAMIC Collectivfide Ayr Farmers Mutual Brant Mutual BCM Cayuga Mutual Dumfries Mutual Erie Mutual and Nova Mutual for participating AYR FARMERS We began the implementation of Guidewire in November 2019 and went live with Great Plains and the Guidewire Policy Billing and Claims Centres effective January 1st This journey and implementation could not have been achieved without the significant team effort and collaboration of our AFM team our implementation partner EY Peter Gilbert of Gilbert Leadership Services and the integration support provided by OMIA and Farm Mutual Re This was the largest project completed in the company s 126 year history a project to configure and implement a platform to support a positive policyholder experience profitable growth and operational efficiency This has been a significant transformation and change for us at AFM and we are very grateful for the support we have received from our teams partners and the mutual community 34

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OTHER NEWS LAMBTON MUTUAL We networked with fellow insurance professionals at the Insurance Institute s Meet the Industry Night in London We were pleased to be able to donate the Grand Prize of a pair of diamond earrings Junior Claims Adjuster Mikayla Verberne and Makayla Callaghan who is responsible for Intake and Central Processing represented Lambton Mutual at this Insurance Institute event Lambton Mutual President and CEO Debbie Van Eyk was also in attendance as the SouthWestern Chapter Chair for the Insurance Institute HALWELL MUTUAL This past year we jazzed up our Annual Broker Christmas Party by turning it into an Ugly Sweater Party It was great to see everyone getting into the spirit and to get some face to face time with our broker partners WESTMINSTER MUTUAL We were happy once again to participate in the Belmont Christmas Parade and share in our close knit community spirit FARM MUTUAL RE To further our commitment to sustainability and reducing vehicle emissions four electric vehicle charging stations were installed in our parking lot in January and are now open for business These stations are free for use by employees and visitors Pictured are JP Gagnon President CEO and Jennifer Allan Chief People Officer who were the first to use the stations HAY MUTUAL The 2019 holiday season was a busy time for our Haymobile as we participated in five local Santa Claus parades this year in Exeter Seaforth Goderich Zurich and Clinton Our directors agents and staff enjoyed participating and sharing holiday spirit and Hay Mutual mint candies April 2020 35

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OTHER NEWS ERIE MUTUAL We held a partnered event with the Goodman Group Venture Development at Brock University on March 12th The small business summit theme Ready Set Grow allowed attendees to consider how to grow their small business by including video and digital marketing Graeme Bachiu of Windecker Road Films was a guest speaker and digital marketing expert and Seneca College Professor Dani Gagnon was our Keynote Speaker Those who attended also had the option to listen to a small panel of entrepreneurs discuss everything from business challenges and struggles to community assistance for business and insurance needs along the way Others could choose to enjoy a hands on video training session with Graeme The event included Erie Mutual Account Executive Adam Heeg as MC for the day and Manager of Underwriting Loss Prevention George Nikolaidis on the panel session A catered lunch and a prize draw were also included for those in attendance We wish to thank all who attended A special thank you to those from other mutuals and JP Gagnon of Farm Mutual Re for joining us The small business summit was the second held by Erie Mutual over the past few years this year s event was extra special as it was an opportunity to work together through our partnership at Brock University with the Goodman Group 36 AMHERST ISLAND MUTUAL Keith Miller a director at Amherst Island Mutual was recently awarded a plaque for volunteering and hosting a radio show for 12 years at CJAI 92 1FM The radio station is 100 volunteer run and 100 non profit and is the only Canadian broadcast station located in a barn Operating from the barn s 14 ft x 19 ft milkhouse it houses two studios each 6 ft x 7 ft and its antenna is high atop the barn s 85 ft silo 92 1 FM is broadcasted from Picton to Napanee to Kingston The station prides itself on providing its listeners with local news and entertainment To learn more about this unique radio station visit their website at www cjai ca TOWN COUNTRY MUTUAL Underwriter Karen Irwin and Agent Jeff Williams teamed up to make new friends at the Lifestyle Home Show in London in early February

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OTHER NEWS MY MUTUAL We are excited to have launched our new website on February 3rd With the new website My Mutual Insurance is able to highlight not only our product offerings but also who we are as a company and why we are so proud to be a mutual The website also features unique applications for broker partners to enhance the partnership Have a look at mymutualinsurance ca The OMIA Annual Golf Tournament is scheduled to take place June 17th at Copetown Woods Golf Club We re hosted by OMIA Chair Terry Knight and North Blenheim Mutual Insurance Company Canada s Outdoor Park Woodstock Ontario We are continuing to monitor the situation around COVID 19 and we will communicate any changes to our golfers and other supporters Details to come via email Different by Design As Canada s fifth largest professional services firm with dedicated financial services professionals in both rural and urban communities across Ontario MNP has you covered We work and live where you do know your policyholders and what drives them and help you support them with accounting and investigative expertise plus strategies that get results Contact Jas Chahal CPA CA at 289 293 2371 or jas chahal mnp ca 38

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OTHER NEWS FARM MUTUAL RE OMIA The 2020 Farm Mutual Re OMIA bonspiel was another success The January 22nd event held at the Guelph Curling Club saw over 100 participants vie for the coveted trophy While it was all in good fun the day also raised over 3 400 for the Farm Mutual Foundation Thank you to all who participated in the Beer and Wine Survivor Fundraiser The supreme winners of both draws were The Brush Offs who were awarded steaks for their efforts Meanwhile the last placed team Ice Cold Pitchers had to bring home ground beef In the second draw the winners were the Ice Vipers and last place were the Outsliders The Brush Offs pictured with OMIA s John Taylor left and Farm Mutual Re s JP Gagnon right Dave Rutherford HTM Shawn Zhang OMIA Jayne Mol Edge Mutual Ashley Hopkins Halwell Mutual The Ice Vipers Ken Yeoman South Easthope Mutual Kyle Muscat Guy Carpenter Steve Graham Halwell Mutual and Jamie Foss Swiss Re The Ice Cold Pitchers Lena Merrick Nova Mutual Gloria Field Nova Mutual Tom Packowski Halwell Mutual and Janet Schmidt OMIA The Outsliders Errol Butler Town Country Mutual Mary Gosnell West Elgin Mutual Karen Vogels Trillium Mutual and Kevin Kernohan Guy Carpenter April 2020 39

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RETIREMENTS TOWN COUNTRY MUTUAL The Town Country and Goodhand Insurance teams gathered to wish Agent Judy Raaymaker a happy retirement NORTH KENT MUTUAL Director Phil Richards retiring from board of directors Phil was elected to the North Kent Mutual Board in March 1999 He had previously served on the Ontario Crop Insurance Board for six years In the 21 years that Phil served on the board he saw many changes A larger sales force opening of satellite offices in Chatham Sarnia Tilbury and the addition of 2 brokers are just a few He saw North Kent Mutual grow from a small local mutual insurance company to a larger regional company Phil served in many capacities on the board including vice chair 2000 2003 and chair 2003 2006 Phil still takes pride in the personal service that North Kent Mutual gives their policyholders He also feels confident that the present board along with two new members will lead the company into the future ERIE MUTUAL We recognized two staff retirements in 2019 Jean Guenther who worked as Receptionist Office Administrator and Underwriting Support retired in November after 19 years In December Blaine Stephenson also retired after 25 years of dedicated service as an Agent Blaine truly valued all of his client relationships made over the years and he will miss many friendships made We wish to thank Jean and Blaine for their many years shared with us We would like to wish them both well in their retirements and we hope they enjoy many happy years with their families CAMIC In September 2019 the Board of Directors of CAMIC announced that their long serving and highly respected President Normand Lafreniere would be retiring within the year The Board and Normand are committed to a smooth and effective succession process To that end the Board has begun its own planning including the formation of an internal committee with a mandate to coordinate the recruitment and transition of CAMIC s next President Normand s service to CAMIC will leave a lasting legacy of excellence in the development and promotion of CAMIC s Mission Vision and Mutual Values The Board looks forward to sharing further information on Normand s retirement date and the succession process NORTH KENT MUTUAL Judy Bodkin was pleased to join the North Kent Mutual Board in February 2005 after retiring from Farm Credit Canada Judy has seen many changes during her 15 years on the board especially in the growth of the company in both written premium and surplus Judy is especially proud of her work on the Board Oversight Committee and as Chair of the Board when NKMi celebrated 100 years in 2010 She also enjoyed the many celebrations in the community that NKMi participated in She would like to thank all the policyholders management staff and agents for allowing her to be a member of the Board and wishes everyone continued success for years to come April 2020 41

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APPOINTMENTS POSITION CHANGES Transforming the Mutuals ERIE MUTUAL The Erie Mutual Board of Directors is pleased to announce the recent appointment of President CEO John Dunton to the Advisory Committee of The Financial Services Regulatory Authority of Ontario FSRA FSRA is established as a self funded Crown Corporation governed by a Board of Directors appointed by the Lieutenant Governor in Council on the recommendation of the Ontario Minister of Finance on behalf of the Ontario Legislature The Advisory Committee will provide the FSRA Board of Directors with input and advice on Property Casualty Insurance Health and Life Insurance Mortgage Brokering Pensions Health Service Providers and Credit Unions John is a graduate of McMaster University has held senior executive management positions in the Financial Sector across Canada and he joined Erie Mutual in 2009 as President CEO He has been instrumental in bringing muchneeded change to Erie Mutual over the past ten years with great success John s FSRA Advisory Committee colleagues are representatives from stock companies such as Manulife Financial Canada Life Sun Life Financial Advocis Mercer Canada Independent Financial Brokers of Canada as well as numerous other organizations He is the only representative on this committee of the P C Mutual Sector of Ontario Erie Mutual Board Chair Allan Parke Directors and staff wish John much success in this important role assured he will be a strong voice for our P C Industry 42 TRILLIUM MUTUAL We re very happy to welcome the newest member to our Board Angela De Groot Angela has a rich background in the agricultural community and will be a great addition to the Board She will be replacing retiring Board Member Ken Schaus who has been a valuable member of the Trillium team for 10 years CARADOC TOWNSEND MUTUAL We re happy to announce that Kate Ferraro has taken on the Sales Marketing Coordinator role within CTM Kate has been with CTM since 2016 and brings over 10 years of mutual experience to this role Kate will continue servicing a small book of business while expanding into her new role

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APPOINTMENTS NOVA MUTUAL Gary Anderson CEO of Nova Mutual is delighted to announce the appointment of Gloria Field as Chief Brand Officer This new Senior Leadership position is a commitment to prioritizing Nova Mutual s culture by design Gloria says We have so much to be grateful for here at Nova We re challenging the status quo and creating new pathways in our industry I am honoured to lead the way in sharing our story and helping us strive to not only meet but exceed our Members expectations of the role we play in their lives THE KINGS MUTUAL We re pleased to announce Kara Whiston s promotion to Underwriting Team Leader effective January 1st Kara will be responsible for the leadership and strategic direction of the Underwriting Team while continuing to build upon our strong relationships with agents and brokers Her promotion reflects the positive impact she has made on the company Kara s role supports our cultural shift towards a shared leadership model where team members engage and motivate each other while carrying out initiatives that directly support the company s strategic plan Kara Whiston is an experienced personal farm and commercial lines underwriter Her insurance career began with Intact in 2010 where she worked in the areas of accounts personal lines underwriting and commercial underwriting She joined the Kings Mutual Underwriting team in April 2015 and was instrumental in the development of commercial products for our policyholders She has obtained the CIP Designation and earned the 2018 Top Graduate in Canada Award when she received her CRM Designation Kara is nearing completion of the Commercial Insurance Certificate and she holds a Master of Science Degree in Earth Sciences from Dalhousie University On behalf of The Kings Mutual Insurance Company please join us in congratulating Kara on her promotion AYR FARMERS We re pleased to announce that Peter Gilbert has accepted the role of Chief Information Officer CIO Peter has been a wonderful addition the organization and quickly became part of the AFM family this last year and half as our Project Manager for Project Acorn Guidewire Implementation Peter has worked in IT leadership for more than 20 years His career started in financial services business operations and he eventually led a customer service and operations team at CI Financial in Toronto His IT career began as a consultant with PricewaterhouseCoopers which led to coming back home to Waterloo and spending 11 years with BlackBerry RIM in various IT Director positions including IT Business Systems Technical Support and eCommerce Peter was the Director of IT CIO at Canadian General Tower in Cambridge For the last five years Peter has been an independent project management consultant specializing in Guidewire implementations before joining AFM as our project manager in 2018 SASKATCHEWAN MUTUAL We re pleased to announce the appointment of Rob Jones as Senior Vice President effective February 26th to succeed Shelley Willick who was appointed as President CEO in July 2019 Prior to joining SMI Rob was the Chief Information Officer CIO at Prairie Centre Credit Union PCCU He had been with PCCU since 2016 previously holding the role of Chief Operating Officer Rob has a Bachelor of Arts in Psychology along with a Bachelor of Commerce with a major in Accounting He has also taken the leadership development program from the UofS and strategic planning and organizational effectiveness training through other educational institutions He also has his Professional Director designation Pro DirTM Following an extensive Senior VP search process we are pleased to welcome Rob to SMI and look forward to working with him in his new role April 2020 43

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APPOINTMENTS Cognition Andrew White Board Chair of Cognition is delighted to announce the appointment of Matthew Scott as President and Chief Executive Officer effective March 25th Matthew brings with him more than 20 years experience in senior roles in the software development and technology industries most recently serving as Vice President and General Manager with ZTR Control Systems Transportation Division Matthew led this organization to winning the 2005 Ontario Chamber of Commerce Business of the Year Award Additionally he helped ZTR become recipient of the 2016 2017 2018 Deloitte Canada s Best Managed Companies award Prior to joining ZTR Matthew worked with Bell Canada and Honda Manufacturing Canada in Network Engineering Communications Operations Training and Strategic Planning capacities He holds an Executive MBA from Queen s University and Software Engineering and Computer Science degrees from Western University Matthew is also a Professional Engineer P Eng in Ontario and a Chartered Professional Accountant CPA CMA He is a project advisor to Queen s University Smith School of Business on new ventures international business and management consulting projects for the Queens Executive MBA program and the Queens Cornell Executive MBA program Matthew is a past member of Tech Alliance s Experts team a technology incubator organization that represents and accelerates the growth of high tech companies in southwestern Ontario Matthew has supported Western University through previous training and co operative education programs We are fortunate to continue to benefit from Randy Straeten s experience with the organization as he will continue on as an advisor ensuring a smooth transition as we launch of the new Cognition platform We sincerely thank Randy for his dedication and leadership over the past four years Please join me in welcoming Matthew to his new role as President and Chief Executive Officer at Cognition 44 HTM INSURANCE Sandra Whitehouse will be moving into a new position at HTM as a Property Renewal Analyst Underwriter Sanda has been with HTM for over 10 years now having started then in a temp position We know she will excel in this new position HTM INSURANCE Lindsay Haddow will be taking on the role as an Auto Renewal Analyst Underwriter She started at HTM over 4 years ago in a temprary position Congratulations Lindsay we know you will be great in this new position FARM MUTUAL RE Amanda Hawkshaw was promoted to Manager Claims Operations in December 2019 In her new role Amanda is responsible for managing the operational functions of the Claims department She assists in claims data analysis and report development to ensure the claims department is meeting operational reporting requirements and targets Amanda started with Farm Mutual Re in the role of Claims Administrative Assistant in 2006 and was promoted to Reinsurance Claims Coordinator in 2007 Amanda became the Reinsurance Claims Core Services Supervisor in 2015 where she has been instrumental in the overall function and success of the Claims department Amanda holds a diploma of Business Administration from Mohawk College where she was the recipient of the Board of Governors gold medal for outstanding academic achievement and contribution to college and community activities She obtained her CIP designation in 2011 and was the selected recipient of the national award for The Reinsurance Research Council Prize for the Top Graduate Reinsurance Amanda is also currently completing her final credits of the Leadership Development program through Conestoga College and has completed one credit in the Queen s University Executive Leadership program

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ENCOURAGING CANADIANS TO TAKE ACTION ON FLOODING Flooding is Canada s most frequent and costly natural disaster Partners For Action P4A is an applied research network improving flood resiliency in Canadian communities Through its project FloodSmartCanada ca P4A offers resources such as infographics tips sheets and other accessible materials on reducing flood risk emergency preparedness and advice on communicating flood preparedness to Canadians Members of Farm Mutual Re and OMIA are encouraged to use these resources to raise flood awareness and advance flood resiliency within your communities To learn more please visit uwaterloo ca partners for action and FloodSmartCanada ca With founding support provided by 46

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OMIA AGM THE 2020 OMIA ANNUAL MEETING OMIA S 138TH ANNUAL GENERAL MEETING WILL BE ONLINE WEDNESDAY APRIL 29TH 2020 It may look a little different but given the current circumstances around COVID 19 we re feeling fortunate to be able to use technology to hold our Annual General Meeting and the Annual General Meeting of the FMGF Meeting materials will be circulated by email to assist in conducting the meeting We look forward to it CERTIFICATIONS OMIA recognizes those mutual directors who have successfully completed the OMIA Director Certification Program This program was relaunched eight years ago to aid Canadian Mutual Directors in obtaining the knowledge and experience necessary to successfully direct and lead our mutual companies in the years ahead We would like to acknowledge 47 new graduates Elizabeth Baldwin Ayr Frank Barretto Dufferin Gary Becker Germania Jacquie Bishop Howick Dan Boehm Westminster Gilbert Campbell Stanley Randy Carter Halwell Susan Clarke Caradoc Townsend John Coleman Hay Mark Comley Cayuga Don Cox The Kings Brian DeJeu Caradoc Townsend John Dekker BCM Joan Dennis PEI Niel Edgar Howick Brian Eedy Town Country 48 Cathy Formica Ayr Bill Gibson Hay Avon Giddings Halwell Bil Graham Howick Ron Greaves Grenville Tom Hartman Hay Allan Hedley Cayuga Walter Hyslop Cayuga Brian King Kent Essex Victor Lapadat West Elgin Ian MacCara The Kings Shane Mackinnon PEI Lynn MacLean The Kings Barry Maxner The Kings Ken McCallum West Elgin Lloyd McGillivray West Wawanosh Harold Meadows Cayuga Norm Miller West Elgin Fred Neukamm Westminster Kenda Nurse Halwell Robert Pertschy Hay James Pinnock Stanley Dave Rutherford HTM John Sanderson Peel Charelle Saulnier Clare Bev Schenk Germania Ken Scott Howard Dave Thompson Ayr Jason Vernooy Ayr Ian Wade Grenville Steve Wright Howick

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OMIA AGM OMIA also recognized those mutual staff members who have successfully completed their Leadership and or Advanced Leadership Certifications from the University of Waterloo Brenda Brooks Kent Essex Mutual Advanced Leadership Certificate Judy Dettman Trillium Mutual Leadership Certificate Joyce Dykema Kent Essex Mutual Advanced Leadership Certificate Carol Holmes Kent Essex Mutual Advanced Leadership Certificate AWARDS Due to the unforseen circumstances around the COVID 19 pandemic we were unable to recognize our award recipients of the Outstanding Contributor Award and the Presidential Merit Award at our Annual Convention These two awards will be formally presented at our 2020 Presidents Managers Meeting in October BACKGROUND The Presidential Merit Award is presented to an individual who exemplifies the best elements of the mutual system Winners of this award have demonstrated a long term commitment to mutuality and service to the association They are also knowledgeable hardworking and highly competent in their field They are generous contributors to their fellow mutuals and have a favourable influence on other members of the association The Outstanding Contributor Award is presented each year to a member company that has demonstrated leadership in supporting the mutual system A strength of the mutual system has always been the unique characteristics of each mutual insurer based on their history origin and policyholder relationships An even greater strength of the mutual system has been the ability of each of our mutuals to work together for the benefit of all policyholders throughout the mutual system In recognizing the Outstanding Contributor each year we recognize the spirit of generosity and cooperation IN MEMORIAM Remembering our Mutual Family Members TRILLIUM MUTUAL It is with great sadness that we inform you that Joe Mylrea Trillium Mutual s Risk Leader passed away peacefully at his home surrounded by family and friends on November 29th Joe was an integral part of our Trillium team that made a lasting impression on everyone he met His laughter and kind heartedness will be remembered by our entire Trillium family and his presence in our office will be greatly missed Our deepest sympathies are with Joe s family as we continue to keep them in our thoughts THE KINGS MUTUAL CAMIC We are saddened to inform our mutual community of the passing of Doug Cook on January 22nd Doug was the General Manager of The Kings Mutual from 1973 to 1996 He was also one of the a founding members of CAMIC in 1980 serving as President of CAMIC from 1988 to 1990 Impressively Doug was also a founding director and President of MAMIC and a director of NAMIC Doug made a significant impact on our mutual system and he will be greatly missed April 2020 49

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UPCOMING TRAINING EVENTS Please know that we are closely monitoring the COVID 19 situation as new information becomes available If changes to education sessions are necessary information will be updated on omia com as soon as possible For any session where registrations have already begun we will notify each registered participant with any new details Subject to change DATE COURSE NAME COURSE DESCRIPTION Personal Liability Coverage Review Live Online The Liability Coverage Review sessions are relevant to member company underwriters adjusters agents or brokers who may be looking at these documents for the first time as well as anyone wishing to brush up on their knowledge During these sessions core liability coverage is reviewed with attention given to the Insuring Agreements Definitions Exclusions and Conditions Interactive discussions and activities are designed to focus on situations that might give rise to a liability claim See also Farm Liability Coverage Review May 13 14 2020 and Commercial Liability Coverage Review on May 20 21 2020 May 4 pm Commercial Auto Module I Live Online Of interest to agents underwriters and delivered in live online format in 3 modules this program focuses on risk selection underwriting of individually rated commercial automobiles IRCA Module I will provide an in depth review of the Automobile Insurance policy OAP1 the Automobile applications OAF1 relating to the commercial auto exposure as well as information provided by the commercial vehicle supplement May 5 pm Commercial Auto Module II Live Online Of interest to agents underwriters and delivered in live online format in 3 modules this program focuses on risk selection underwriting of individually rated commercial automobiles IRCA Module II will provide an in depth review the independently rated commercial automobile classes May 7 am HR Roundtable Live Online An affiliate group of staff involved with the human resource responsibilities of their company meet to discuss topics of interest to them May 7 pm Commercial Module III Live Online Of interest to agents underwriters and delivered in live online format This is the third of 3 modules and focuses on risk selection underwriting of individually rated commercial automobiles IRCA This Module will provide a review of the various reports required to underwrite and rate the IRCA as well as an in depth review of ordering and interpreting Commercial Vehicle Operators Reports Modules I and II were delivered on May 4th and 5th respectively May 13 am Regulatory Compliance Roundtable Live Online Member company staff who hold the responsibility of providing oversight on the company s compliance to the regulations under which they operate meet to discuss topics of interest to them April 28 29 pm Please refer to www omia com to review a current calendar of courses offered by OMIA Click on Education and then Education Calendar 50

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STATS CORNER A Glimpse Inside the OMIA Statistics Department For your insterest the OMIA Statistics Department recently provided an update to the Data Strategy Committee on their 2020 projects 85 OF THEIR TIME WILL BE SPENT WORKING ON THE FOLLOWING Day to day data collection from the membership Working individually with members on various data issues and questions Supporting companies transitioning to new systems Liaise with vendors on data related issues Maintain Editcheck Report data to IBC Respond to IBC data inquiries GISA changes and impacts across software suite Maintain Qlik Business Intelligence tool Maintain Qlik Analytics tool for auto rate filing P C 1 data collection and FRC support 15 OF THEIR TIME WILL BE DEDICATED TO PROJECT RELATED WORK XML 4 5 Additional Data collection not yet defined but would include data required for IFRS 17 possible fraud regulatory requirements possible additional agriculture related data possible auto reform IFRS 17 Data Support Working with stakeholders to aide in data collection required for analysis Auto reform not yet defined but safe to assume some work will be coming as a result of MOF review of the auto product Additional soft edits highlighting where the data could be correct but is outside of norms Working more closely with vendors to improve data quality at the front end thus reducing the pain of stats submissions COVID 19 We re In This Together We d like to extend our gratitude appreciation to our Mutual community for your continued dedication to your teams and to your communities during this unique and difficult time At Cognition we recognize the challenges you are facing and would like to assure you that as always we are continuing to work hard to support you and your clients needs Stay Safe April 2020 51

OM News April 2020

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