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CASES STUDY: NHS TRUSTSAFE AND RELIABLE TRANSPORT OF BLOOD SAMPLES Background:Our client provides NHS services to a population of over 500,000people living in Scotland. One of 14 Regional Health boards inScotland it consists of 17 community hospitals across the region andseveral specialist acute hospitals. The requirement for reliablecompliant courier services is essential to support the timely diagnosisof samples across the region. TVS Supply Chain Solutions has held the contract with the Trust formedical courier services since 2010 during which time theysuccessfully retained the work through a tender process.Challenge:For years, our partnership with the National courier has been rootedin their unwavering commitment to delivering reliable servicesthroughout the Grampian region and beyond.The core focus of this partnership lies in the seamless transfer ofsamples from over 100 surgeries across the region, from Monday toFriday, and their efficient delivery to the Laboratory in Aberdeen. Toensure cost efficiency, we have implemented a streamlined process,where surgeries have a predefined 15-minute window to have theirsamples ready for collection each day. By doing so, we optimize ouroperations without compromising quality.One of the key strengths of this partnership is the real-time visibilityprovided to our NHS Contract management team and stakeholders.Customer Benefits:Reducing managementcosts by providing on-siteManagement support asrequired Providing collections each daywithin a 15-minute windowADR Awareness trainedcouriersReducing cost through the provision of real timelocation statuses Utilize courier resource toservice to service 100surgeries07983 600 411www.tvsscs.com/courierservicesj.boorman@tvsscs.comJASON BOORMANHead of Group SolutionsPlease contact me if you have any questions or to discuss yourrequirements.

CASES STUDY: NHS TRUSTSAFE AND RELIABLE TRANSPORT OF BLOOD SAMPLES They have access to an online platform that shows the courier'slocation on each run, covering the region, right down to street level.This transparency ensures that our operations remain transparentand allows us to address any potential issues promptly.Furthermore, we provide the contract manager with comprehensiveManagement Information that encompasses a wide range of metricsand KPIs. This includes detailed pickup times at each surgery. We alsoutilize a series of exception codes, such as traffic congestion orsurgeries not being ready, to conduct further analysis. This invaluable information enables us to drive continuousimprovements throughout the service. We can engage in internaldialogues with surgeries to address any concerns or even reconsiderour routes for better efficiency.To support the integration of new surgeries or the consolidation ofexisting ones, we have established a well-defined changemanagement process. This process ensures that any changes areimplemented smoothly and seamlessly, minimizing disruptions to ouroperations.Through our collaborative efforts and data-driven approach, we havenot only built a solid foundation for this long-standing partnership butalso achieved significant efficiencies in our service. This has resultedin improved delivery times, reduced costs, and ultimately, enhancedpatient care.Customer Benefits:Reducing managementcosts by providing on-siteManagement support asrequired Providing collections each daywithin a 15-minute windowADR Awareness trainedcouriersReducing cost through the provision of real timelocation statuses Utilize courier resource toservice to service 100surgeries