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0 WEHRLE UPDATE DECEMBER 10, 2022 Lifetime Service & Solutions Lifetime Endpoint Resources Advantage Technology Integration Smart Squad Advantage Trade Group

Naples Meeting December 9-12, 2022 1 Naples Meeting Date: 12/10/2022 Attendees: Tony, Al, Ron, Dej Table of Contents 2. Introduction 3. 2022 Draft Income Statement 4. 2022 Draft Balance Sheet 5. 2022 YTD Customer and Product Mix 6. 2023 Laptop Growth and Cash Needs Projection 7. 2023 Discussion of the Future

Naples Meeting December 9-12, 2022 2 LIFETIME SERVICE & SOLUTIONS – INTRODUCTION INDUSTRY Our industry is still dominated by our two customers, Asurion and SquareTrade. There are small players with niche customers, but none would move the needle for our business. The industry rumor is that SquareTrade’s WalMart contract expires on 8/1/23 and SquareTrade does not want to renew. Our friends at Asurion told us they received a call from WalMart, but they want nothing to do with them either. We will get calls from whomever receives that RFQ. CUSTOMERS Our relationships with Asurion and SquareTrade are very strong. Both partnerships were enhanced this year. We met more Asurion leadership than any previous year, and the team that manages us brought them all here for tours. It spoke to us being the industry standard as far as working with them to create solutions. Our manager at SquareTrade received a promotion that should make our partnership stronger than ever. The team she built to take over enjoys working with us and lets us know weekly that they appreciate us. Ron has forged solid relationships with QSC and Yamaha that will bear fruit in 2023 when their parts supply chain returns. Both agreements are for labor only. They will make the Riverside location very profitable without affecting cash flow being tied up in inventory. COMPETITION Reconext [formerly Teleplan]. Currently, they repair laptops from Verizon stores and DirecTV for Asurion, approximately 10,000 annually. They are imploding under the pressure that the Asurion visits to Lifetime have put on them to ramp up their metrics and security processes. We fully expect that they will not be a competitor in 2024. UbreakIfix [owned be Asurion]. They can be a competitor or a feeder for us. Asurion has not figured out how to monetize the locations and are in the process of selling the company owned stores to franchisees. UBIF convinced Asurion they could fix anything – they can’t. We need to convince them that 800 drop-off locations for repair is their ticket to profit. UCS Logistics [ucslogistics.com]. They are not a competitor in our current space but are a major player in the endpoint management arena. While they have a head start with an OEM and a retailer, they are not in the ServiceNow eco-system. We need to leverage C1Secure’s relationship with ServiceNow and get there first.

Naples Meeting December 9-12, 2022 3 LIFETIME SERVICE & SOLUTIONS – 2022 REVIEW We have already passed our $5M growth target. Although wage expense as a percentage of GP was consistent, a 42% increase in packaging supplies cut into our EBITDA $200k more than expected.

Naples Meeting December 9-12, 2022 4 LIFETIME SERVICE & SOLUTIONS – 2022 REVIEW

Naples Meeting December 9-12, 2022 5 LIFETIME SERVICE & SOLUTIONS – 2022 REVIEW In 2020, Asurion was less than 50% of our incoming units. By winning the Amazon electronics business and focusing on whole home warranties sold through their carrier partners, they have been able to reverse years of contraction. Total units YTD are up 12.2% with Laptops, Tablets, and Gaming responsible for most of the increase. One missing category of note is TV. We exited the business on 3/31 this year. It was our most profitable category for over a decade but became unprofitable for our customers and Lifetime.

Naples Meeting December 9-12, 2022 6 LIFETIME SERVICE & SOLUTIONS – 2023 LAPTOP GROWTH FORECAST Cash requirements. Asurion pays us for repairs daily with net 7 terms. • 50% of laptop repairs use in-stock inventory requiring our level to increase [need $225k]. • The other 50% are on AmEx, increasing wires to AmEx by $50k weekly [need $100k]. • Payroll will increase $90k/month [need $45k]. • 3-month CAPEX spend [need $130k]. Total cash need: $525k. Note: If we can increase our CC limit by $225k we would ‘beat the check’.

Naples Meeting December 9-12, 2022 7 LIFETIME SERVICE & SOLUTIONS – FUTURE MANAGEMENT We are very thin at important positions. Joe needs help. He needs to build a Quality department to help manage ISO and Asurion requirements. He also needs HR to provide more interviews on a weekly basis. The same could be said for Matt Hooper in the warehouse and Nick Burdick in IT. These need to be addressed in 2023. Al’s team is solid with an obvious understudy in Jake. Ron has developed a solid team in Riverside. They are effective and responsive. That location should increase their repair capacity from 500 to 1,000 units/week by the end of 2023. GROWTH STRATEGY 3rd location. This was brought up recently by Asurion as they look to tighten their costs. Amazon and their own warranty customers are demanding shorter turn times which is replacing ground shipments with more expensive overnight and 2-day ship times, which are 2-5 times more expensive. We have emphasized that we need to develop enough incremental business to make this worthwhile. Simply cannibalizing Wehrle’s volume would be an irresponsible decision. ServiceNow. This is a focus for 2023. It has taken much longer than anticipated, but we still believe there is opportunity to take the entire company to a new level by developing an enterprise asset recovery program for companies with a large remote workforce. We are building our own tracking and communication software that integrates into ServiceNow’s hardware inventory offer. Once this is ready we will present to a few “friendly” customers. The list includes Asurion, Centene, and UPS. SUCCESSION OR SALE No one is retiring soon, but we aren’t getting any younger.

Naples Meeting December 9-12, 2022 8 NOTES