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.sa_2_bv-35ab804e-{font-size:52px;font-family:Gagalin-Regula_d4e_bv-35ab804e-;color:#5FBFAC;} .sb_2_bv-35ab804e-{font-size:26px;font-family:CanvaSans-Regu_d4i_bv-35ab804e-;color:#F8F8F8;} .sc_2_bv-35ab804e-{font-size:26px;font-family:CanvaSans-Regu_d4i_bv-35ab804e-;color:#000;} .sd_2_bv-35ab804e-{font-size:43px;font-family:PaalalabasDisp_d4f_bv-35ab804e-;color:rgba(0,0,0,0);} .se_2_bv-35ab804e-{font-size:43px;font-family:PaalalabasDisp_d4f_bv-35ab804e-;color:#1D39D7;} @font-face { font-family: BobbyJones-Con_d4g_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Con_d4g_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: BobbyJones-Reg_d4h_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Reg_d4h_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: CanvaSans-Regu_d4i_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/CanvaSans-Regu_d4i_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Gagalin-Regula_d4e_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_d4e_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_d4f_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_d4f_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } DUE: 7/31/2026 JULY 2026 JULY 2026 ERGONOMICS & PROPER LIFTING ERGONOMICS & PROPER LIFTING MONTHLY TOPIC TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT JULY JULY LIGHT UP LEARNING Now that we’re in the second half of the year, take a moment to ask: Is my work aligned with where the business is going? The greatest impact comes when your goals connect to the larger mission. Consider focusing on what matters most: What are you truly working toward? What skills are needed to be effective and efficient? When you align your efforts with the bigger picture, work becomes more purposeful, and results follow. Take time to refocus and reignite. Bring intention, create impact, and spark progress this July. A quick, inspiring read that shows how small, intentional actions can make a big impact, no matter your role. It’s a great reminder that going the extra mile is a choice that sets you apart. RECOMMENDED BOOK: “THE FRED FACTOR” RECOMMENDED BOOK: “THE FRED FACTOR”

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Create and maintain dashboards. If you could recommend one class, what would it be? Command the Room Series, specifically “Thinking on Your Feet.” How has training helped you in your current role? To understand different parts of the business as well as gain skills in presenting ideas to my team with clearer communication. If training were a movie, what would the title of your journey be? The Adventure to Gather Skills and Knowledge July 16 - Essentials of the Wholesale Market July 21 - Holistically Approach Your Work July 22 - How YOU Move the Needle July 23 - Deal With Conflict July 23 - Own Your Time July 29 - Copilot for CoServ LEARNING SPOTLIGHT FIRE POPPING SESSIONS 2026 2026 MONTHLY NEWSLETTER MONTHLY NEWSLETTER

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COMMUNICATION & BLOODBORNE PATHOGENS HAZARD COMMUNICATION & BLOODBORNE PATHOGENS MONTHLY TOPIC The end of June will mark the half way point of the year, so now is a good time to take a snap shot of where we are relative to our learning goals to see if we need to recalibrate in order to finish the year on target. About 25 percent of employees have already satisfied the minimum four credit requirement. If you are in the other 75 percent, now is a great time to enroll in some classes. COMPLETED FOUR OR MORE COSERV U CREDITS 34 92 SESSIONS OFFERED SURVEY RESPONSES* 55 Boost your brainpower by: Trying something new Practicing regularly (not just reading) Taking intentional breaks Staying curious *We would love to see greater participation in the survey. We use feedback to help determine the trainings we offer the next year. TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT JUNE JUNE HEAT UP LEARNING CoServ Academy empowers you to invest in yourself and in building a culture where learning becomes part of who we are. Whether you work in the field, behind the scenes, or on the phone, development matters because great companies don’t happen by accident. Neuroplasticity: TO DATE: COSERV U METRICS FOR 2026 TO DATE: COSERV U METRICS FOR 2026 Your brain is designed to adapt. Every time you learn, practice, or try something new, you’re creating stronger connections. Your Brain in Action

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Teambuilding as a Collegue 9:00AM 12 MAY Collaboration Across Functional Teams 1:00PM 13 MAY Stress, Anxiety, and Worry 8:30AM 14 MAY Solar 101 9:00AM 27 MAY CoServ Experience 8:00AM 28 MAY The Servant Leader’s Toolkit 1:00PM Mindset - Carol S. Dweck Atomic Habits - James Clear Never Split the Difference - Chris Voss Deep Work -Cal Newport Get Things Done -David Allen 5 MAY Field to Office 8:30AM TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT MAY MAY POWERING GROWTH May is a time of growth, and just like the season, it’s the perfect time to strengthen your skills, stay grounded in safety, and continue building toward excellence. Whether you're in the field, office, or supporting our Member/Customers behind the scenes, there’s something here for you. Read smarter, not longer. These books can be tackled in short daily sections, turning minutes of reading into meaningful workplace growth.

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In 7 words or fewer, what do you do here? Admin magic behind Gas Operations If you could recommend one class, what would it be? Collaboration Across Functional Teams How has training helped you in your current role? Improved efficient tool use, data accuracy, cross‑department collaboration, and support for field technicians and my team. If training were a movie, what would the title of your journey be? Better Together: Learning, Supporting, Succeeding MANAGE YOUR CAREER 2026 2026 MONTHLY NEWSLETTER MONTHLY NEWSLETTER LEARNING SPOTLIGHT T O O L S ! Finance: Financial Times, Planet Money Human Resources: SHRM, HR Magazine, WorkLife with Adam Grant Engineering: Engineering News‑Record, The Engineering Commons Information Technology (IT): Wired, CIO, Darknet Diaries Operations: Utility Dive, POWER Magazine, The Utility Room Podcast Go deeper in your field by following respected trade journals and podcasts. Here are a few resources to stay current and sharpen your expertise.

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Temperatures are rising and days are getting longer, and if you are like me, all you can think about this time of year is professional growth opportunities! If you haven’t taken any of the 2026 course offerings, you are missing out, but fret not. There are loads of great class offerings coming up, and it is never too early in the year to start meeting those 2026 CoServ U credit-hour requirements. Remember our classes are not like bluebonnets... You are allowed to pick one! SEEDS OF KNOWLEDGE C O S E R V A C A D E M Y C O S E R V A C A D E M Y DUE: 4/30/2026 MONTHLY TOPIC TRAINING TOPIC APRIL 2026 TRAINING TOPIC APRIL 2026 SLIPS, TRIPS, AND FALLS SLIPS, TRIPS, AND FALLS We want to see who you are! If you haven’t already, add your picture to your UKG/ CoServ U profile so we can see your face when you sign up for a class. Don’t know how? No worries, click anywhere in this box and it will take you to a guide on how to get it done! We want to hear from you! If you recently attended a CoServ U class, and haven’t completed the survey yet, please take a few moments to do so. Your feedback directly influences the quality and effectiveness of our classes, helping us tailor future sessions to better serve you. FEEDBACK SURVEY TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT APRIL APRIL APRIL MINI CHALLENGE

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Optimizing Performance 3/19 Teambuilding as a Colleague 3/18 CoServ Experience 3/10 Excel at Excel (Advanced) 3/11 Crucial Conversations 3/11 Listen Like a Pro 3/17 Mentors and Mistakes 3/19 Collaboration Across Functional Areas 3/24 Amplify Your Presentation Skills 3/25 Substation 101 3/26 Deal with Conflict 3/26 Own Your Time 3/31 Biscuits with a Boss: Lessons from Lasso TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT MARCH MARCH DUE: 3/31/2026 MONTHLY TOPIC SPRING INTO TRAINING MARCH 2026 MARCH 2026 Spring is the season of sunshine and supercharged vibes, a prime time to blossom into a better you! It’s the perfect opportunity to dive into: Fresh techniques Essential skills New territories Action-packed ideas During March, you can choose from 14 sessions, including 7 brand-new ones to turbocharge your professional and personal growth. Dive in and enjoy the knowledge! MARCH MINI CHALLENGE Review an emergency procedure Use CoPilot to sprout new ideas Sign up for an additional training session IMPORTANT NOTE: PII & HIPAA TRAINING WILL ONLY BE ASSIGNED TO A SELECT GROUP OF EMPLOYEES. During the month of March, boost your growth by putting these skills into action.

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MONTHLY TOPIC - BUSINESS ETHICS 23 NEW learning opportunities As we step into 2026, let’s embrace the fresh ENERGY of new beginnings. This is a perfect moment to pause, refocus, and set intentions for your growth in the year ahead by setting SMART goals. In support of this, the Training Team is presenting an in-depth course catalog, making it easier to identify the skill behaviors you want to shift. In the coming months, 23 NEW learning opportunities are being offered in support of elevating your bench strength. Cheers to a new year of learning and growth! How can we ensure we’re consistently doing the “right thing?” Tackle this month’s training topic to brush up on Business Ethics. DUE: 1/31/2026 TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT JANUARY JANUARY

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In December, there are no more CoServ U classes being offered. It would be perfectly understandable to take a deep breath and divert your attention towards the myriad of competing priorities in this often-hectic season. However, we encourage you to take a moment to reflect. December is a great month to look back on all the things you have learned in 2025. Did you take a course that had a significant impact? Or maybe there were a few habits you’ve changed, and now you are ready to take an even bigger step. December is also a great time to look ahead. What would you like to achieve in 2026? Are there certain skills you could continue to grow in? Are there more challenges you are ready to take on? December presents a great opportunity to develop a plan for your 2026 training and development that will best support your professional growth. The Training and Development Team wants to extend our gratitude to everyone for a great 2025, and we can’t wait for the exciting new opportunities that 2026 will bring. DECEMBER 2025 DECEMBER 2025 WINTER DRIVING PREPAREDNESS WINTER DRIVING PREPAREDNESS Click on this month's safety topic on Winter Driving Preparedness and take the first step toward a healthier, injury-free workplace. DUE: 12/31/2025 MONTHLY TOPIC TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT DECEMBER DECEMBER CHRISTMAS LIGHTS CoServ has two of the largest holiday light displays in North Texas within our service area. Texas Motor Speedway hosts Gift of Lights, and Frisco Square puts on Christmas in the Square. These light displays run throughout the month of December and attract several hundred thousand visitors each year. Both attractions are a great way to gather the family and enjoy some holiday cheer.

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} @font-face { font-family: Gagalin-Regula_da4_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_da4_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } Growth never stops, which is why this month, we’re highlighting Justice Ramirez Let’s see what she has to say... In 7 words or fewer, what do you do here? Bilingual Customer Care How has training helped you in your current role? The training here at CoServ has helped me learn and transition into a different career effectively and confidently. Being given the opportunity to continuously gain knowledge about CoServ, our community, our roles and other roles throughout CoServ evolved me into a more successful employee. If training were a movie, what would the title of your journey be? Rocky Are there any quotes or thoughts from training that you wish everyone knew or heard? There is always an opportunity for growth! LEARNING SPOTLIGHT 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER ACADEMY SNEAK PEEK The 2026 CoServ Academy Catalog has some exciting Updates... Expanded Offerings: Increased variety with more virtual options New Courses: Fresh offerings for CoServ U New Designs: New and consistent designs throughout CoServ Academy. Enhanced Learning Experience: Courses now feature learning objectives and skill areas to help guide your selections Expanded Leadership Development: LeadWISE introduces advanced courses to help leaders continue to grow

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.t.m12_18_bv-35ab804e-{transform:matrix(0.171,0.99,-0.99,0.17,0,0);} @font-face { font-family: BobbyJones-Con_dac_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Con_dac_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: BobbyJones-Reg_da8_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Reg_da8_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: CanvaSans-Bold_da9_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/CanvaSans-Bold_da9_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: CanvaSans-Regu_dab_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/CanvaSans-Regu_dab_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Gagalin-Regula_da7_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_da7_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_daa_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_daa_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } END OF YEAR APPROACH C O S E R V A C A D E M Y C O S E R V A C A D E M Y We have made it to the end of another year here at CoServ. In DECEMBER 2025 DECEMBER 2025 WINTER DRIVING PREPAREDNESS WINTER DRIVING PREPAREDNESS Click on this month's safety topic on Winter Driving Preparedness and take the first step toward a healthier, injury-free workplace. DUE: 12/31/2025 MONTHLY TOPIC TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT DECEMBER DECEMBER SNEAK PEEK The 2026 CoServ Academy Catalog has some exciting Updates... Expanded Offerings: Increased variety with more virtual options New Courses: Fresh offerings for CoServ U New Designs: New and consistent designs throughout CoServ Academy. Enhanced Learning Experience: Courses now feature learning objectives and skill areas to help guide your selections Expanded Leadership Development: LeadWISE introduces advanced courses to help leaders continue to grow December, there are no more CoServ U classes being offered. It would be perfectly understandable to take a deep breath and divert your attention towards the myriads of competing priorities in this often hectic season. However, we encourage you to take a moment to reflect. December is a great month to look back on all the things you have learned in 2025. Did you take a course that had a significant impact? Or maybe there were a few habits you’ve changed, and now you are ready to take an even bigger step. December is also a great time to look ahead. What would you like to achieve in 2026? Are there certain skills you could continue to grow in? Are there more challenges you are ready to take on? December presents a great opportunity to develop a plan for your 2026 training and development that will best support your professional growth. The Training and Development Team wants to extend our gratitude to everyone for a great 2025 And we can’t wait for the exciting new opportunities that 2026 will bring

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CanvaSans-Regu_etv_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/CanvaSans-Regu_etv_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Gagalin-Regula_dag_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_dag_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } Growth never stops, which is why this month, we’re highlighting Justice Ramirez Let’s see what she has to say... In 7 words or fewer, what do you do here? Bilingual Customer Care How has training helped you in your current role? The training here at CoServ has helped me learn and transition into a different career effectively and confidently. Being given the opportunity to continuously gain knowledge about CoServ, our community, our roles and other roles throughout CoServ evolved me into a more successful employee. If training were a movie, what would the title of your journey be? Rocky Are there any quotes or thoughts from training that you wish everyone knew or heard? There is always an opportunity for growth! LEARNING SPOTLIGHT CoServ has two of the largest holiday light displays in North Texas within our service area. Texas Motor Speedway hosts Gift of Lights, and Frisco Square puts on Christmas in the Square. These light displays run throughout the month of December and attract several hundred thousand visitors each year. Both attractions are a great way to gather the family and enjoy some holiday cheer. Since 1988, the Denton Holiday Lighting Festival has illuminated the Courthouse-on-the- Square, transforming the heart of downtown into a beacon of holiday spirit. The festival originated as a grassroots initiative by the Denton Holiday Festival Association to raise funds for illuminating the courthouse lawn and supporting local families in need. Over time, it grew into a cherished tradition featuring live music, carriage rides, toy drives, and festive activities that brought together generations of Denton residents. The lights themselves became more than decoration—they represented unity, generosity, and the enduring charm of Denton’s small-town identity. In Little Elm, holiday light displays are a major draw for families and visitors, especially with community events like the Little Elm Christmas at the Beach festival. Each December, the town lights up its lakefront park with thousands of bulbs, synchronized shows, and decorative installations. Holiday light displays in North Texas significantly increase electricity demand, especially when households use traditional incandescent bulbs; however, modern LED lights significantly reduce this impact. 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER GET TO KNOW THE REGION

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S E R V A C A D E M Y As the holidays approach, we would like to pause and express our gratitude for your engagement in our recent training sessions. The energy and thoughtful contributions you bring to each learning session not only elevate the program offerings but also help build the supportive and collaborative culture we're so proud of. Soon, you’ll notice a quick one-question survey at the end of each session via Kahoot!. This will give us immediate feedback to help us improve in real time. Combined with the six-question follow-up survey, your input ensures we continue to deliver training that meets your needs and expectations. Thank you for your continued dedication to making learning impactful! Embrace Learning Stay Curious Set Goals Build Networks Seek Feedback Take Action TRAINING TOPIC NOVEMBER 2025 TRAINING TOPIC NOVEMBER 2025 ERGONOMICS AND PROPER LIFTING ERGONOMICS AND PROPER LIFTING Click on this month's safety topic on Ergonomics & Proper Lifting and take the first step toward a healthier, injury-free workplace. DUE: 11/30/2025 MONTHLY TOPIC TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT NOVEMBER NOVEMBER PROFESSIONAL DEVELOPMENT TIPS

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In 7 words or fewer, what do you do here? Damage Prevention in Gas Compliance If you could recommend a class, what would it be? Excel or Budgeting & Debt Basics How has training helped you in your current role? The “Excel” and “Conflict Resolution” courses have been key to my role. Excel helps me manage my area and track essential information, while conflict resolution skills are vital for working with contractors under tight deadlines. These techniques allow me to communicate effectively, align expectations, and collaborate toward shared goals. If training were a movie, what would the title of your journey be? “Take Time” 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER LEARNING SPOTLIGHT

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/CanvaSans-Regu_da-_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: CanvaSans-Regu_db1_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/CanvaSans-Regu_db1_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Gagalin-Regula_day_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_day_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_ety_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_ety_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } POWER UP YOUR POTENTIAL C O S E R V A C A D E M Y C O S E R V A C A D E M Y October is bubbling over with training options to invest in yourself and your future at CoServ. We work in an innovative landscape, so continuous learning isn’t just encouraged — it’s essential. As the energy industry evolves, so do the skills needed to lead the way. Whether you're in the field, at a desk, or behind the scenes... our training programs have brewed up career magic that’s more treat than trick. Signing up is simple, and the payoff is powerful: more confidence, more capability, and more impact in the work you do every day. October’s calendar is packed, and it would be scary to miss out on the many great learning opportunities available. If you haven’t already met your 4-credit hours, log into CoServ Academy and find the right courses to move you forward. This is a friendly warning — you wouldn’t want to reach year-end and find yourself lacking what’s required! October offers a great chance to get enrolled and get involved! DUE: 10/31/2025 TRAINING TOPIC OCTOBER 2025 TRAINING TOPIC OCTOBER 2025 INFOSEC INFOSEC MONTHLY TOPIC TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT OCTOBER OCTOBER Security at CoServ is more than technology, it is about protecting trust, reliability, and the communities we serve. Most cyber incidents do not begin with advanced hacks. They begin with everyday choices: where we save data, how we approve requests, or which tools we use. 22

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Cooperative Advantage AND AND Please join us in welcoming Michelle Perkins, our new Training & Development Specialist! Michelle brings 25+ years of experience in corporate training, specializing in: leadership development, team building, behavioral styles, presentation skills, and performance management. She’ll be leading the charge in administering learning programs through CoServ University. Say hello by sending her your favorite way to learn. Fun Fact: Michelle earned 1st place in the North Texas Regional Toastmasters Table Topics contest. 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER MEET MICHELLE! OCTOBER OPPORTUNITIES

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DEVELOPMENT TRAINING & DEVELOPMENT C O S E R V A C A D E M Y C O S E R V A C A D E M Y HAZARD RECOGNITION AND REPORTING HAZARD RECOGNITION AND REPORTING TRAINING TOPIC SEPTEMBER 2025 TRAINING TOPIC SEPTEMBER 2025 DUE: 9/30/2025 MONTHLY TOPIC Workplace safety is everyone’s job. This month’s training focuses on recognizing potential hazards and reducing the risk of injuries in the workplace. By the end of the training, you will understand how hazards and risks relate to workplace injuries and how to make sure we all get home safely. September marks the start of football season — and a great opportunity to examine our professional playbooks. As the stadium lights flicker on and the roar of the crowd builds, football season reminds us of something powerful: preparation, strategy, and the fact that teamwork is everything. This month, let’s bring the same energy, focus, and drive that fuels strengthening collaboration, and setting us up for those game- changing moments in our field. Champions aren’t born; they’re built through consistent effort, continuous growth, and an unwavering commitment to excellence. SEPTEMBER SEPTEMBER COURSES YOU WANT As part of our ongoing efforts to deliver fresh and relevant content, BizLibrary has announced the addition of 851 new courses! The interactive video lessons offer engaging learning experiences, helping you build skills that increase productivity and add value to your daily life. With nine categories, ranging from business skills to leadership management, there’s something for everyone. Check out all of the courses available in CoServ Academy! Note: These courses are designed to supplement your growth and learning. They are not a replacement for the required four credits in CoServ U. WHEN YOU WANT THEM the gridiron. Each training session is like a practice drill — sharpening our instincts,

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David worked in education as a teacher and coach for 15 years before joining CoServ in July 2024. We know he will draw on his experience helping people learn and grow in this new role. Fun Fact: David is an avid baseball fan and will gladly talk with you about America’s Pastime! WELCOME DAVID! We’re officially at the halfway point of the year, and here’s a quick check-in: Only 46% of Employees have earned their required 4+ CoServ U credits. If you’re not there yet, don’t worry—there’s still plenty of time to catch up and make the most of the opportunities available. Why does it matter? It isn’t just a checkbox... It’s a powerful way to grow your skills, expand your thinking, and stay sharp in an ever-changing world. Whether you're looking to boost your confidence, explore new areas, or prepare for future roles, every credit you earn is an investment in YOU! Take a moment to explore what’s available, set a goal, and make your professional development a priority... Fuel Your Future! DUE: 8/31/2025 MONTHLY TOPIC AUGUST AUGUST Whether you're behind the wheel for work or commuting... safe driving is everyone's responsibility. This month’s lesson is designed to reinforce key habits, raise awareness of common risks, and help ensure that we all get to our destinations safely - every time.

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Budgeting and Debt Basics 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER Upcoming Events Upcoming Events 8/19 - The Cooperative Advantage 8/20 - Essentials of the Wholesale Power Market 8/21 - Excel Essentials Excel Power Moves A growth mindset is the belief that abilities can be developed through effort, feedback, and smart strategies. This perspective turns challenges into opportunities and failure into a path toward mastery. Moreover, mindset drives behavior. Those with a growth mindset seek feedback, embrace learning, and persist through setbacks. In contrast, a fixed mindset (believing talents are static) can lead to fear of failure and avoidance of challenges. A growth mindset is the belief that abilities can be developed through effort, feedback, and smart strategies. This perspective turns challenges into opportunities and failure into a path toward mastery. Moreover, mindset drives behavior. Those with a growth mindset seek feedback, embrace learning, and persist through setbacks. In contrast, a fixed mindset (believing talents are static) can lead to fear of failure and avoidance of challenges. 8/26 - “ANYONE WHO STOPS LEARNING IS OLD, WHETHER AT TWENTY OR EIGHTY. ANYONE WHO KEEPS LEARNING STAYS YOUNG.” “THE ONLY THING WORSE THAN TRAINING YOUR EMPLOYEES AND HAVING THEM LEAVE IS NOT TRAINING THEM AND HAVING THEM STAY.” QUOTES FROM MR. HENRY FORD Organizations thrive when they foster a growth mindset culture, encouraging experimentation and continuous learning. Ultimately, growth is not a destination, but a journey powered by the belief that we can change, improve, and inspire others to do the same. Organizations thrive when they foster a growth mindset culture, encouraging experimentation and continuous learning. Ultimately, growth is not a destination, but a journey powered by the belief that we can change, improve, and inspire others to do the same.

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If you recently attended a CoServ U class, and haven’t completed the survey yet, please take a few moments to do so. Your feedback influences the quality and effectiveness of our classes, helping us tailor future sessions to better serve you. FEEDBACK SURVEY DUE: 7/31/2025 MONTHLY TOPIC TRAINING TOPIC JULY 2025 TRAINING TOPIC JULY 2025 INFOSEC: SOCIAL ENGINEERING INFOSEC: SOCIAL ENGINEERING Don’t Take the Bait – Trust, Verify, Report Learn how to recognize social engineering tactics and protect sensitive information. This course highlights common red flags and real phishing examples from CoServ. You’ll also learn when and how to report suspicious activity. As we move into the heart of summer, July reminds us of the value of independence—not just as a country, but as learners, thinkers, and leaders. Independence in development means taking ownership of your growth, seeking out opportunities, and staying engaged in the process. In this month’s newsletter, you’ll find our featured training topic, important reminders to share your feedback, updated event information, and a spotlight on how self-directed learning can build momentum for both your personal and professional goals. JULY JULY

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Dive into our 2025 Course Catalog to see more classes. LEAD YOURSELF FIRST LEAD YOURSELF FIRST LEAD YOURSELF FIRST 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER Upcoming Events Upcoming Events 7/8 Overview of M365 Applications 7/9 Increase Focus and Avoid Distractions 7/16 7/30 Deal with Conflict Listen Like a Pro Independence isn’t solely about doing things alone; it’s about taking ownership of your choices, growth, and mindset. The most effective leaders start by leading themselves with purpose, discipline, and self-awareness. Whether you’re setting a new goal, breaking an old habit, or exploring a challenging skill, personal leadership begins with one intentional step. Independence isn’t solely about doing things alone; it’s about taking ownership of your choices, growth, and mindset. The most effective leaders start by leading themselves with purpose, discipline, and self-awareness. Whether you’re setting a new goal, breaking an old habit, or exploring a challenging skill, personal leadership begins with one intentional step. “You cannot lead others until you first lead yourself.” – John Maxwell “You cannot lead others until you first lead yourself.” – John Maxwell Looking for inspiration? These books offer practical strategies to help you take the lead in your own development: Looking for inspiration? These books offer practical strategies to help you take the lead in your own development: Atomic Habits by James Clear Small changes, big results. Learn how tiny, consistent habits create lasting growth. Atomic Habits by James Clear Small changes, big results. Learn how tiny, consistent habits create lasting growth. Ego Is the Enemy by Ryan Holiday A powerful case for humility and self-discipline as the foundations of effective leadership. Ego Is the Enemy by Ryan Holiday A powerful case for humility and self-discipline as the foundations of effective leadership. The 7 Habits of Highly Effective People by Stephen R. Covey A timeless framework for building personal independence and leading with integrity. The 7 Habits of Highly Effective People by Stephen R. Covey A timeless framework for building personal independence and leading with integrity. Challenge yourself to grow from the inside out—and remember, how you lead yourself sets the tone for how you lead others. Challenge yourself to grow from the inside out—and remember, how you lead yourself sets the tone for how you lead others.

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Gagalin-Regula_dd-_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_dd-_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_de4_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_de4_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PorcelainRegul_de5_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PorcelainRegul_de5_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } MID-YEAR MOMENTUM TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT C O S E R V A C A D E M Y C O S E R V A C A D E M Y Halfway There—Time to Check Your CoServ U Credits We’re now at the midpoint of 2025, which makes it a great time to check your progress toward your annual development goals. All non-supervisory staff are required to earn 4 CoServ U Credits by the end of the year. To track your progress, head to CoServ Academy, go to... DUE: 6/30/2025 MONTHLY TOPIC TRAINING TOPIC JUNE 2025 TRAINING TOPIC JUNE 2025 HAZARD COMMUNICATION & BLOODBORNE PATHOGENS HAZARD COMMUNICATION & BLOODBORNE PATHOGENS This month, we’re shifting our focus to growth—both personal and professional. June marks the halfway point of the year, making it a great time to pause, reflect, and realign with our goals. Whether you’re keeping momentum or ready for a reset, we’ve got tools to help you stay on track. Read on for insights into this month’s training topic, a reminder to earn your CoServ U credits, a quick guide to syncing your calendar, and a featured resource designed to support your mid- year mindset. JUNE JUNE COSERV U CREDITS ME > MY DASHBOARD > CREDITS ME > MY DASHBOARD > CREDITS ME > MY DASHBOARD > CREDITS Need a reminder to stay on track? You can now sync upcoming CoServ Academy events to your Outlook calendar. Need help? Check out our Calendar Sync Guide for step- by-step instructions.

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people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”– Simon Sinek “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”– Simon Sinek 1. What’s one professional accomplishment I’m proud of so far this year? Recognizing your wins fuels confidence and highlights where you’re making a difference. 1. What’s one professional accomplishment I’m proud of so far this year? Recognizing your wins fuels confidence and highlights where you’re making a difference. As we hit the midpoint of the year, it’s a good time to pause—not just to measure progress, but to reflect on how we’re showing up for ourselves and each other. A healthy workplace culture is one where people feel seen, heard, and safe to grow. That kind of culture doesn’t happen by accident—it takes intention, trust, and reflection. As we hit the midpoint of the year, it’s a good time to pause—not just to measure progress, but to reflect on how we’re showing up for ourselves and each other. A healthy workplace culture is one where people feel seen, heard, and safe to grow. That kind of culture doesn’t happen by accident—it takes intention, trust, and reflection. 2. What’s something I’ve been avoiding that, if addressed, could help me grow? Growth often starts in discomfort. Pinpoint one thing you’ve hesitated to tackle and consider taking that first step. 2. What’s something I’ve been avoiding that, if addressed, could help me grow? Growth often starts in discomfort. Pinpoint one thing you’ve hesitated to tackle and consider taking that first step. 3. What’s one skill, habit, or mindset I want to strengthen in the second half of the year? A small, focused shift now can lead to big results by year-end. 3. What’s one skill, habit, or mindset I want to strengthen in the second half of the year? A small, focused shift now can lead to big results by year-end. When we each take the time to reflect and act with intention, we strengthen our culture—and each other. When we each take the time to reflect and act with intention, we strengthen our culture—and each other. Creating psychological safety—where employees feel comfortable taking risks, asking questions, and speaking up without fear—starts with reflection and continues with action. Consider these three questions as you look ahead: Creating psychological safety—where employees feel comfortable taking risks, asking questions, and speaking up without fear—starts with reflection and continues with action. Consider these three questions as you look ahead: QUESTIONS TO REFOCUS YOUR GOALS QUESTIONS TO REFOCUS YOUR GOALS QUESTIONS TO REFOCUS YOUR GOALS 3 3 6/17 6/24 June’s schedule is light, but learning doesn’t stop—explore thousands of self-paced courses, including hundreds of newly updated options, anytime on CoServ Academy. June’s schedule is light, but learning doesn’t stop—explore thousands of self-paced courses, including hundreds of newly updated options, anytime on CoServ Academy. Living Our Values Solar 101 More: LearnIt BizLibrary

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MAY 2025 HEAT STRESS HEAT STRESS TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT C O S E R V A C A D E M Y C O S E R V A C A D E M Y A new class and A new class and more events have more events have been added. been added. A new class and more events have been added. We’re excited to welcome Dennis Hall to the Training & Development team! With a background in higher education, Dennis will focus on developing CoServ’s leaders and growing our leadership programs. Stop by to say hello or drop him a welcome message! This month, we’re focusing on mental wellness in the workplace. At CoServ, we believe development isn’t just about skills—it’s also about building the emotional resilience that helps us thrive. Whether it’s burnout, stress, or simply needing a moment to reset, we want you to know: you’re not alone, and support is always within reach. MAY MAY Meet Dennis: Our New Leadership Development Specialist EM4 UPDATE EM4 UPDATE

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HOW DO YOU RESET? HOW DO YOU RESET? HOW DO YOU RESET? 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER Upcoming Events Upcoming Events “Almost everything will work again if you unplug it for a few minutes… including you.” – Anne Lamott “Almost everything will work again if you unplug it for a few minutes… including you.” – Anne Lamott TRAINING SPOTLIGHT CoServ Wellness Site: Resources for fitness, nutrition, mindfulness, and stress relief. (SonicBoom) CoServ Wellness Site: Resources for fitness, nutrition, mindfulness, and stress relief. (SonicBoom) Employee Assistance Program (EAP): Free, confidential support—counseling, referrals, and more. Employee Assistance Program (EAP): Free, confidential support—counseling, referrals, and more. 5 things you can SEE - Look around and name five things—big or small—that you can see. 4 things you can FEEL - Focus on your body: your feet on the floor, your shirt on your skin, your chair supporting you. 3 things you can HEAR - Listen for background sounds—voices, typing, the hum of a vent. 2 things you can SMELL -Take a deep breath. Maybe it’s coffee, your lunch, or fresh air. 1 thing you can TASTE A sip of water, gum, or just notice the taste in your mouth. 5 things you can SEE - Look around and name five things—big or small—that you can see. 4 things you can FEEL - Focus on your body: your feet on the floor, your shirt on your skin, your chair supporting you. 3 things you can HEAR - Listen for background sounds—voices, typing, the hum of a vent. 2 things you can SMELL -Take a deep breath. Maybe it’s coffee, your lunch, or fresh air. 1 thing you can TASTE A sip of water, gum, or just notice the taste in your mouth. When stress hits, consider the 5-4-3-2-1 Grounding Method to reset your mind and body. Here’s how it works: When stress hits, consider the 5-4-3-2-1 Grounding Method to reset your mind and body. Here’s how it works: ADDITIONAL RESOURCES... ADDITIONAL RESOURCES... ADDITIONAL RESOURCES... 5/22 The Cooperative Advantage 5/7 Wholesale Power Market 5/14 Battling Burnout Living Like a Leader 5/15 Listening Like a Pro Write to Win 5/21 Bridging the Generational Gap Personal Growth 5/27 Excel Essentials Excel Power Moves 5/28 Insights from the Field

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Avoid Distractions 4/8 Outlook Tips & Tricks 4/17 Deal with Conflict 4/22 Resilience Revolution 4/22 Crucial Conversations View more details in the 2025 Course Catalog. We want to hear from you! If you recently attended a CoServ U class, and haven’t completed the survey yet, please take a few moments to do so. Your feedback directly influences the quality and effectiveness of our classes, helping us tailor future sessions to better serve you. FEEDBACK SURVEY TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT DUE: 4/30/2025 MONTHLY TOPIC TRAINING TOPIC APRIL 2025 TRAINING TOPIC APRIL 2025 INFOSEC INFOSEC As we enter April, the season of renewal is upon us, making it the ideal time for a little “spring cleaning” in our professional development. With the first quarter of CoServ U wrapping up, we’re taking a moment to reflect on our progress and prepare for even more learning ahead. More training opportunities are coming, and your feedback continues to shape the future of our program. Let’s embrace this season of growth together—refreshing our skills, renewing our goals, and getting ready for what’s next! APRIL APRIL Upcoming Events Upcoming Events

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Con_efm_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: BobbyJones-Reg_efl_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Reg_efl_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MADEEvolveSans_efi_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MADEEvolveSans_efi_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MADEEvolveSans_efj_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MADEEvolveSans_efj_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } The concept of a growth mindset, introduced by psychologist Carol Dweck, is the belief that our abilities, intelligence, and skills are not fixed—they can grow with effort, learning, and perseverance. Growth Mindset: “I can develop my skills through learning and practice.” Fixed Mindset: “I’m either good at this or I’m not.” By adopting a growth mindset, we open ourselves up to challenges, seek feedback, and embrace opportunities for development rather than fearing failure. Spring Cleaning for the Mind: Embracing Growth Spring is often associated with cleaning and renewal—why not apply the same principle to our mindset and professional growth? Here are a few ways we can refresh our approach to learning and development: The concept of a growth mindset, introduced by psychologist Carol Dweck, is the belief that our abilities, intelligence, and skills are not fixed—they can grow with effort, learning, and perseverance. Growth Mindset: “I can develop my skills through learning and practice.” Fixed Mindset: “I’m either good at this or I’m not.” By adopting a growth mindset, we open ourselves up to challenges, seek feedback, and embrace opportunities for development rather than fearing failure. Spring Cleaning for the Mind: Embracing Growth Spring is often associated with cleaning and renewal—why not apply the same principle to our mindset and professional growth? Here are a few ways we can refresh our approach to learning and development: WHAT IS A GROWTH MINDSET? WHAT IS A GROWTH MINDSET? WHAT IS A GROWTH MINDSET? 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER Planting the Seeds of Growth What new skills or knowledge do you want to cultivate this quarter? How can you take small, consistent steps to reach your learning goals? Planting the Seeds of Growth What new skills or knowledge do you want to cultivate this quarter? How can you take small, consistent steps to reach your learning goals? Shedding Limiting Beliefs Are there any self-imposed barriers holding you back? (e.g., “I’m not good at this.” “I’ve never done this before.”) How can you replace these thoughts with growth-oriented beliefs? Shedding Limiting Beliefs Are there any self-imposed barriers holding you back? (e.g., “I’m not good at this.” “I’ve never done this before.”) How can you replace these thoughts with growth-oriented beliefs? Embracing Change Just as the seasons shift, change is inevitable in our professional lives. How can you stay adaptable and see change as an opportunity rather than a challenge? Embracing Change Just as the seasons shift, change is inevitable in our professional lives. How can you stay adaptable and see change as an opportunity rather than a challenge? Learning from the Storms Setbacks are part of the journey—what lessons can you take from past challenges? How has constructive feedback helped you grow? Learning from the Storms Setbacks are part of the journey—what lessons can you take from past challenges? How has constructive feedback helped you grow? By adopting a growth mindset and embracing the opportunities that come with each new season, we position ourselves for long-term success—both personally and professionally. By adopting a growth mindset and embracing the opportunities that come with each new season, we position ourselves for long-term success—both personally and professionally.

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/DMSans-Regul_efp_bv-35ab804e-_1.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: DMSans-Regular_efp_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/DMSans-Regular_efp_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: FeelingPassion_efr_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/FeelingPassion_efr_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Gagalin-Regula_efn_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_efn_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_eft_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_eft_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } THE LUCK OF LEARNING C O S E R V A C A D E M Y March reminds us that success isn’t about luck—it’s about preparation! We’re now in month two of CoServ U, and many are already earning their required credits. Whether you’re growing leadership skills or mastering new techniques, each class moves you forward. This month, we’ll highlight upcoming classes, CoServ U progress, and more. Read on to decide for yourself if success really does come from luck or practice, and if continued learning and staying engaged is worth it in the end. 3/5 Crucial Conversations Resilience Revolution 3/11 Deal with Conflict 3/12 Excel Essentials Excel Power Moves 3/20 Insights from the Field 3/26 Living Our Values TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT MARCH MARCH Up co m i n g Ev ent s MONTHLY TOPIC TRAINING TOPIC MARCH 2025 TRAINING TOPIC MARCH 2025 SLIPS, TRIPS, & FALLS SLIPS, TRIPS, & FALLS DUE: 3/31/2025 Some of you have already earned all four required credits for 2025, while others are pacing themselves for the year. No matter your approach, don’t wait too long—if there’s a course that interests you, register now before it fills up!

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FeelingPassion_efy_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/FeelingPassion_efy_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MADEEvolveSans_efv_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MADEEvolveSans_efv_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MADEEvolveSans_efw_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MADEEvolveSans_efw_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } Two Simple Rules: 1. You get better at what you practice. 2. Everything is practice. With St. Patrick’s Day around the corner, luck is a big theme this month. But is success really about luck, or is it about what we practice daily? Many people attribute achievements to being in the right place at the right time, but more often than not, those who seem “lucky” have actually been preparing—practicing— for that moment all along. Take a moment to look around. What are most people “practicing” each day? Some are practicing getting mad on social media. Others are practicing noticing every way they’ve been wronged. Many have mastered the craft of making plans but never following through. But, of course, it doesn’t have to be that way. The real pot of gold at the end of the rainbow isn’t luck—it’s the habits and mindsets we cultivate. If we practice patience, integrity, and perseverance, we create our own fortune. So as we celebrate St. Patrick’s Day this month, take a moment to reflect: Two Simple Rules: 1. You get better at what you practice. 2. Everything is practice. With St. Patrick’s Day around the corner, luck is a big theme this month. But is success really about luck, or is it about what we practice daily? Many people attribute achievements to being in the right place at the right time, but more often than not, those who seem “lucky” have actually been preparing—practicing— for that moment all along. Take a moment to look around. What are most people “practicing” each day? Some are practicing getting mad on social media. Others are practicing noticing every way they’ve been wronged. Many have mastered the craft of making plans but never following through. But, of course, it doesn’t have to be that way. The real pot of gold at the end of the rainbow isn’t luck—it’s the habits and mindsets we cultivate. If we practice patience, integrity, and perseverance, we create our own fortune. So as we celebrate St. Patrick’s Day this month, take a moment to reflect: LUCK OR PRACTICE? LUCK OR PRACTICE? LUCK OR PRACTICE? What are you practicing? What are you practicing? What are you practicing? 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER

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Have you signed up for courses yet? February is a month of great minds and big hearts—from Presidents’ Day leadership to Valentine’s Day connections. It’s also the perfect time to kick off CoServ U! With an exciting lineup of sessions—featuring new insights and returning favorites—this season is all about empowering you with knowledge and connection. COSERV U BEGINS... TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT FEBRUARY FEBRUARY LAUNCH!!! LAUNCH!!! Last week, we took it to CoServ Compass for a quick survey. We asked, “How likely are you to register for 2025 CoServ Academy courses THIS WEEK?” Here are the results: First Week: Number of Registrants 171 Employees Number of Course Registrations 606 Courses Current Total: Number of Registrants 204 Employees Number of Course Registrations 722 Courses Take a moment to dive into our 2025 Course Catalog and discover courses.

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What will you choose? 2/13 Personal Growth 2/25 Live Like a Leader 2/13 Bridging the Generational Gap 2/11 Listen Like a Pro 2/11 Write to Win PRODUCTIVITY PRODUCTIVITY 2/20 Increase Focus & Avoid Distractions 2/25 Battling Burnout EXCLUSIVE EXCLUSIVE 2/18 The Cooperative Advantage 2/19 Wholesale Power Market Upcoming Events Upcoming Events GROWTH MINDSET GROWTH MINDSET from Former Presidents from Former Presidents 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER “When a man does all he can, though it succeed not well, blame not him that did it.” - George Washington “When a man does all he can, though it succeed not well, blame not him that did it.” - George Washington “The best way to predict your future is to create it.” - Abraham Lincoln “The best way to predict your future is to create it.” - Abraham Lincoln

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Out with the old, in with the new! When you log in next, don't be alarmed if you see fewer courses - especially those you've already conquered. We're just making space for all the fresh, exciting content coming your way. And those credits you've been racking up? We're hitting the reset button! Your 2024 credits will be zeroed out to make way for shiny new 2025 credits. MONTHLY TOPIC TRAINING TOPIC JANUARY 2025 TRAINING TOPIC JANUARY 2025 COLD STRESS COLD STRESS Get ready for the CoServ Training Plan, which is set to launch in early January through CoServ Compass. We're thrilled to introduce exciting new courses that will be eligible for CoServ U Credits, as well as additional features in CoServ Academy. Be sure to keep an eye out for registration, as all courses will be open soon! THE NEW YEAR BEGINS DUE: 1/31/2025 Stay safe and productive this winter with our Cold Stress Awareness course! Learn how to recognize, prevent, and respond to cold stress in both field and office environments. Protect yourself and your team with practical tips to stay warm, comfortable, and ready for any challenge.

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AvallonAlt_egp_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/AvallonAlt_egp_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: BobbyJones-Con_egu_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Con_egu_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: BobbyJones-Reg_egt_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/BobbyJones-Reg_egt_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MADEEvolveSans_egq_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MADEEvolveSans_egq_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MADEEvolveSans_egr_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MADEEvolveSans_egr_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } 5 WAYS TO NAVIGATE WHAT’S NEXT... 5 WAYS TO NAVIGATE WHAT’S NEXT... 1. Create a To-Don’t list for the rest of the year. Identify three things in your work and life that distract your attention, drain your energy, and divert you from your most important goals. Write those things down. Then . . . don’t do them. Remember: Subtraction to be more effective than addition. 1. Create a To-Don’t list for the rest of the year. Identify three things in your work and life that distract your attention, drain your energy, and divert you from your most important goals. Write those things down. Then . . . don’t do them. Remember: Subtraction to be more effective than addition. 2. At the end of each day for the rest of the year, list three ways you made progress. It doesn’t have to be anything huge. But take 30 seconds and reflect on what you got done, how you advanced, and put it on a list. Once you start this habit, you won’t stop. Remember: The single biggest day-to-day motivator on the job is making progress in meaningful work. 2. At the end of each day for the rest of the year, list three ways you made progress. It doesn’t have to be anything huge. But take 30 seconds and reflect on what you got done, how you advanced, and put it on a list. Once you start this habit, you won’t stop. Remember: The single biggest day-to-day motivator on the job is making progress in meaningful work. 3. Each week for the rest of the year, have two fewer conversations about “how” and two more about “why.” Most people that enjoy learning have more “how” conversations than you realize. That’s OK. But twice each week, turn that “how” into a “why.” Remember: A sense of purpose is the single most cost-effective performance enhancer at your disposal. 3. Each week for the rest of the year, have two fewer conversations about “how” and two more about “why.” Most people that enjoy learning have more “how” conversations than you realize. That’s OK. But twice each week, turn that “how” into a “why.” Remember: A sense of purpose is the single most cost-effective performance enhancer at your disposal. 4. Schedule a 15-minute walk break every other afternoon for the rest of the year. Do it with someone you like. Don’t talk about work. Ditch your phone. Then model this behavior for your team. Remember: Breaks aren’t deviations from our performance – They’re part of our performance. 4. Schedule a 15-minute walk break every other afternoon for the rest of the year. Do it with someone you like. Don’t talk about work. Ditch your phone. Then model this behavior for your team. Remember: Breaks aren’t deviations from our performance – They’re part of our performance. 5. Act more boldly by enlisting three powerful decision-making tools. If you’re stuck, ask yourself any of the following questions: If you were replaced at your job tomorrow, what would your successor do? If your best friend came to you with this problem, what would you tell him or her to do? What would the you of 2035 want you to do? 5. Act more boldly by enlisting three powerful decision-making tools. If you’re stuck, ask yourself any of the following questions: If you were replaced at your job tomorrow, what would your successor do? If your best friend came to you with this problem, what would you tell him or her to do? What would the you of 2035 want you to do? from Daniel Pink from Daniel Pink 2025 2025 MONTHLY NEWSLETTER MONTHLY NEWSLETTER

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Great courses are packed with valuable insights and skills to help you grow. Dive in and discover something new today! NEWS AND UPDATES NEWS AND UPDATES DECEMBER 2024 DECEMBER 2024 COSERV U METRICS FOR 2024 COSERV U METRICS FOR 2024 Can you believe this year is almost over? Your commitment to learning has been essential in advancing our mission at CoServ. What new skills have we acquired together? Looking ahead to 2025, we have an exciting lineup of training programs and courses designed to fit your schedules. Let’s take advantage of these opportunities to grow both individually and as a team! Thank you for your dedication to making CoServ a place where learning thrives. Stay tuned for our 2025 training details in early January! MONTHLY TOPIC TRAINING TOPIC DECEMBER 2024 TRAINING TOPIC DECEMBER 2024 Click Wisely! Your browsing habits matter. Cyber threats can turn a single click into a major security breach, both your and CoServ’s data are at stake. COMPLETED FOUR OR MORE COSERV U CREDITS 89% 11% 0% COMPLETED 1-3 COSERV U CREDITS INFOSEC INFOSEC COMPLETED ZERO COSERV U CREDITS REFLECTING ON 2024 AND LOOKING AHEAD TO 2025

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Tuesday 11/19 8:30-9:30am The Cooperative Advantage Wednesday 11/20 8am-3pm CoServ Experience * indicates that these classes are held live virtually through TEAMS. CLICK HERE TO SEE WHAT CLASSES ARE AVAILABLE don't miss out don't miss out LAST CHANCE TO GET YOUR COSERV U CREDITS. DO YOU HAVE ALL YOUR CREDITS? NEWS AND UPDATES NEWS AND UPDATES NOVEMBER 2024 NOVEMBER 2024 MONTHLY TOPIC TRAINING UPDATE Make sure you are registered for your CoServ U classes for 2024. If you find that you cannot attend a class, please remember to unregister. Space is limited, and others are eager to fill your seat if you cannot make it. Kindly take a moment to "unregister," allowing someone else to take your place. ZERO CREDITS 5% 4+ CREDITS 83% 1-3 CREDITS 11% COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH To track your progress, visit CoServ Academy. Go to Me > My Dashboard, and click on the credits section. ANTI-HARASSMENT & DISCRIMINATION ANTI-HARASSMENT & DISCRIMINATION The Anti-Harassment and Discrimination training was assigned in mid-October to promote a respectful workplace. To allow everyone sufficient time to complete this important annual training, we will not have a monthly training topic for November. We encourage you to focus on this training during the month. Monthly training assignments will resume at the beginning of December. Thank you for your commitment to fostering a positive environment! MUST BE COMPLETED BY NOVEMBER 16 MUST BE COMPLETED BY NOVEMBER 16

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Rumba-Regular_e-u_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_e-u_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y Thursday 10/3 9-11am Power Games Wednesday 10/9 9-11am Powerful Public Speaking Wednesday 10/9 1-3pm Listen Up & Read the Room Thursday 10/10 9-11am The Way We Work Thursday 10/10 1-3pm Conflict Resolution Tuesday 10/15 9-11am Engineering for Non Engineers Tuesday 10/22 12-1pm EM4 Power Lunch Body Language and Professional Influence Wednesday 10/23 1-3pm Strengthen Your Relationships Thursday 10/24 9-11am Yes! Tuesday 10/29 8-9am Sharpening Your Financial IQ Wednesday 10/30 7-8am Sharpening Your Financial IQ Wednesday 10/30 8:30-11:30am Insights from the Field * indicates that these classes are held live virtually through TEAMS. IS YOUR ACADEMY CALENDAR SYNCED TO YOUR OUTLOOK CALENDAR? don't miss out don't miss out THE CLOCK IS TICKING; END OF THE YEAR IS NEAR. DO YOU HAVE ALL YOUR CREDITS? NEWS AND UPDATES NEWS AND UPDATES OCTOBER 2024 OCTOBER 2024 ANNUAL TRAINING REQUIREMENT Make sure you are registered for your CoServ U classes for 2024. If you find that you cannot attend a class, please remember to unregister. Space is limited, and others are eager to fill your seat if you cannot make it. Kindly take a moment to "unregister," allowing someone else to take your place. ZERO CREDITS 10% 4+ CREDITS 77% 1-3 CREDITS 13% COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH To track your progress, visit CoServ Academy. Go to Me > My Dashboard, and click on the credits section. The annual training that is usually done during EDD has now been moved online. For the month of October, the monthly topic will be replaced by the additional annual training requirement of Anti- Harassment & Discrimination Training through CoServ Academy. Please keep an eye out for this assignment through CoServ Academy. You will have one month to complete this required training, which is mandatory for all employees.

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_e-v_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y Wednesday 9/4 9-11am Gas & Electric Basics Wednesday 9/4 1-3pm Overview of M365 Applications Tuesday 9/10 9-11am Communication Styles Thursday 9/12 9-11am Solar 101 Wednesday 9/18 9-10:30am Wholesale Power Market Tuesday 9/24 8am-3pm CoServ Experience Wednesday 9/25 9:30-11:30am Prepared for Performance Wednesday 9/25 1-4pm The EQ Factor * indicates that these classes are held live virtually through TEAMS. don't miss out don't miss out The September Monthly Training Topic will be assigned September 1 through CoServ Academy. Don't forget to complete this training by the end of the month. COSERV U CREDITS NEWS AND UPDATES NEWS AND UPDATES SEPTEMBER 2024 SEPTEMBER 2024 MONTHLY TOPIC Make sure you are registered for your CoServ U classes for 2024. 60% have met their 4 requirements. To track your progress, visit CoServ Academy. Go to Me > My Dashboard, and click on the credits section. ZERO CREDITS 20% 4+ CREDITS 60% 1-3 CREDITS 19% TRAINING TOPIC SEPTEMBER 2024 TRAINING TOPIC SEPTEMBER 2024 HAZARD RECOGNITION & REPORTING HAZARD RECOGNITION & REPORTING COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH ON-DEMAND LEARNING Don’t forget to explore our On-Demand Learning Library! Great courses are packed with valuable insights and skills to help you grow. Dive in and discover something new today! 45

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Gagalin-Regula_eim_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_eim_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: LeagueSpartan-_eut_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/LeagueSpartan-_eut_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_eup_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_eup_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_e-w_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_e-w_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y Wednesday 8/7 9-11am Common Sense Conflict Resolution Wednesday 8/7 1-3pm The Way We Work Wednesday 8/21 8:30-9:30am The Cooperative Advantage Wednesday 8/28 9-11am Exploring Utility Engineering Thursday 8/29 9:30-11:30am MS Excel Shortcuts Thursday 8/29 12:30-2:30pm MS Excel Pivot Table Mastery Thursday 8/29 3-5pm MS Excel Formula Fixer don't miss out don't miss out The August Monthly Training Topic will be assigned August 1 through CoServ Academy. Don't forget to complete this training by the end of the month. TRAINING TOPIC AUGUST 2024 TRAINING TOPIC AUGUST 2024 HOW MANY COSERV U CREDITS DO YOU HAVE NEWS AND UPDATES NEWS AND UPDATES AUGUST 2024 AUGUST 2024 MONTHLY TOPIC COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH We are at the halfway point of 2024. Just a reminder that all non-supervisory staff must earn 4 CoServ U Credits. Currently, 48% of the required staff have finished all four credits. To track your progress, visit CoServ Academy. Go to Me > My Dashboard, and click on the credits section. INFO SEC INFO SEC ZERO CREDITS 29% 4+ CREDITS 48% 1-3 CREDITS 23% remaining classes available for 2024 here. 46

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through CoServ Academy. Don't forget to complete this training by the end of the month. NEWS AND UPDATES NEWS AND UPDATES AUGUST 2024 AUGUST 2024 MONTHLY TOPIC Wednesday 8/7 9-11am Common Sense Conflict Resolution Wednesday 8/7 1-3pm The Way We Work Wednesday 8/21 8:30-9:30am The Cooperative Advantage Wednesday 8/28 9-11am Exploring Utility Engineering Thursday 8/29 9:30-11:30am MS Excel Shortcuts Thursday 8/29 12:30-2:30pm MS Excel Pivot Table Mastery Thursday 8/29 3-5pm MS Excel Formula Fixer COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH don't miss out don't miss out TRAINING TOPIC AUGUST 2024 TRAINING TOPIC AUGUST 2024 DO YOU HAVE 4 COSERV U CREDITS? We are at the halfway point of 2024. Just a reminder that all non-supervisory staff must earn 4 CoServ U Credits. Currently, 48% of the required staff have finished all four credits. To track your progress, visit CoServ Academy. Go to Me > My Dashboard, and click on the credits section. INFO SEC INFO SEC ZERO CREDITS 29% 4+ CREDITS 48% 1-3 CREDITS 23% 47

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_eju_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_ev9_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_ev9_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_e-y_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_e-y_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y Tuesday 7/9 9:30-11:30a Listen Up & Read the Room Tuesday 7/9 1-4p Powerful Public Speaking Thursday 7/11 9-11am Power Games Thursday 7/11 1-3pm Engineering for Non Engineers Tuesday 7/16 8:30-9:30 The Cooperative Advantage Wednesday 7/17 9-11am Yes! Wednesday 7/17 1-3pm Gas & Electric Basics Wednesday 7/24 8-9am Sharpening Your Financial IQ Thursday 7/25 7-8am Sharpening Your Financial IQ Thursday 7/25 12-1p EM4: Power Lunches Tuesday 7/30 9-11am Strengthen Your Relationships * indicates that these classes are held live virtually through TEAMS. COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH don't miss out don't miss out The July Monthly Training Topic will be assigned July 1 through CoServ Academy. Don't forget to complete this training by the end of the month. TRAINING TOPIC JULY 2024 TRAINING TOPIC JULY 2024 DRIVING SAFETY DRIVING SAFETY DON’T FORGET TO COMPLETE YOUR COSERV U CREDITS FOR 2024! Checking your credits is easy. Click here to learn the three simple clicks to check how many credits you have. NEWS AND UPDATES NEWS AND UPDATES JULY 2024 JULY 2024 MONTHLY TOPIC 52

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_evf_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_e-z_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_e-z_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH Wednesday 6/5 9:30-11:30a MS Excel Formula Fixer Wednesday 6/5 12:30-2:30p MS Excel Shortcuts Wednesday 6/5 3-5p MS Excel Pivot Table Mastery Tuesday 6/18 1-3pm Exploring Utility Engineering Thursday 6/20 1-3pm Outlook Tips and Tricks Tuesday 6/25 830-930am The Cooperative Advantage Tuesday 6/25 2-4pm Solar 101 Wednesday 6/26 1-3pm Communication Styles * indicates that these classes are held live virtually through TEAMS. don't miss out don't miss out MONTHLY TOPIC NEWS AND UPDATES NEWS AND UPDATES JUNE 2024 JUNE 2024 The June Monthly Training Topic will be assigned June 1 through CoServ Academy. Don't forget to complete this training by the end of the month. NOTIFICATIONS TRAINING TOPIC JUNE 2024 TRAINING TOPIC JUNE 2024 HAZARD COMMUNICATION & BLOODBORNE PATHOGENS HAZARD COMMUNICATION & BLOODBORNE PATHOGENS Make sure to check your email notifications from CoServ Academy regularly. It's important not to overlook any details regarding assignments or upcoming due dates. HAVE YOU SET UP YOUR OUTLOOK CALENDAR TO SYNC To ensure your calendars accurately reflect the timing and details of your courses, syncing your calendars is key. This one-time step simplifies the process by integrating a CoServ Academy Layer into your Outlook calendars. Click here or access the resource directly from CoServ Academy to learn how. 53

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_evi_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_e--_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_e--_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH MONTHLY TOPIC NEWS AND UPDATES NEWS AND UPDATES MAY 2024 MAY 2024 The May Monthly Training Topic will be assigned May 1 through CoServ Academy. Don't forget to complete this training by the end of the month. TRAINING TOPIC MAY 2024 TRAINING TOPIC MAY 2024 HEAT STRESS & HYDRATION HEAT STRESS & HYDRATION Tuesday 5/7 9:30-11:30am Prepared for Performance Tuesday 5/7 1-4pm The EQ Factor Wednesday 5/8 9-11am Gas & Electric Basics Thursday 5/9 1-3pm Strengthen Your Relationships Tuesday 5/14 9-11am The Way We Work Tuesday 5/14 1-3pm Common Sense Conflict Resolution Tuesday 5/14 1-3pm Engineering for Non Engineers Wednesday 5/15 9-10:30am Wholesale Power Market Wednesday 5/22 8:30am-12:30pm CPR * indicates that these classes are held live virtually through TEAMS. don't miss out don't miss out ON DEMAND LEARNING AVAILABLE IN COSERV ACADEMY ON DEMAND LEARNING AVAILABLE IN COSERV ACADEMY On-Demand eLearning On-Demand eLearning Have you checked out the awesome options for learning on demand in CoServ Academy? Both Libraries in LearnIt Online and Biz Library are full of great classes. LEARN AT YOUR OWN PACE LEARN AT YOUR OWN PACE 54

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_el0_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_evr_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_evr_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_f00_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_f00_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH Wednesday 4/3 830-1130am Insights From the Field Wednesday 4/3 1-3pm Power Games Wednesday 4/10 9:30-11:30a Listen Up & Read the Room Wednesday 4/10 1-4p Powerful Public Speaking Thursday 4/11 12-1p EM4: Power Lunches Monday 4/15 830am-1230pm CPR Monday 4/15 1:00-3:30pm EM4: Inspire a Culture of Trust Tuesday 4/16 9-11am Yes! Wednesday 4/17 8a-3p CoServ Experience Thursday 4/18 8:30-11:00am EM4: Inspire a Culture of Trust Monday 4/22 1:00-3:30pm EM4: Inspire a Culture of Trust Wednesday 4/24 9:00-11:30am EM4: Inspire a Culture of Trust Thursday 4/25 8:00-10:30am EM4: Inspire a Culture of Trust Tuesday 4/30 8:30-11:00am EM4: Inspire a Culture of Trust don't miss out don't miss out APRIL MONTHLY TOPIC NEWS AND UPDATES NEWS AND UPDATES APRIL 2024 APRIL 2024 TRAINING COMPLETION SURVEY The March Monthly Training Topic was assigned April 1st through CoServ Academy. Don't forget to complete this training by the end of the month. TRAINING TOPIC APRIL 2024 TRAINING TOPIC APRIL 2024 INFOSEC INFOSEC Please make sure you complete the feedback survey after completing your CoServ U Classes. Your feedback helps us continue to improve our courses and better benefit you, the employees. LINKED THROUGH YOUR COURSE COMPLETION EMAILS. REMINDERS WITH A DIRECT LINK TO THE SURVEY SENT AT THE END OF THE WEEK YOU ATTENDED TRAINING. YOU CAN ALWAYS ACCESS THE LINK TO THE SURVEY DIRECTLY FROM COSERV ACADEMY HOME PAGE. THERE ARE THREE WAYS TO ACCESS COURSE SURVEYS THERE ARE THREE WAYS TO ACCESS COURSE SURVEYS 55

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_evw_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: MoonTime-Regul_evz_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/MoonTime-Regul_evz_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_evy_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_evy_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_f01_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_f01_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH Tuesday 3/5 9-11am Overview of M365 Applications Wednesday 3/13 11am-1pm Strengthen Your Relationships Tuesday 3/19 10am-12pm Solar 101 Thursday 3/21 9am-12pm The EQ Factor Thursday 3/21 1-3pm Prepared for Performance Tuesday 3/26 9-11am Exploring Utility Engineering Wednesday 3/27 8:30-9:30am The Cooperative Advantage Thursday 3/28 9-11am Communication Styles don't miss out don't miss out * In our efforts to enhance our training services, we have welcomed a new team member. You may already know him from another department within the company. We are thrilled to introduce Eric Maray as the newest member of the Training and Internal Communications Team. With a decade of valuable experience at CoServ, Eric brings a wealth of expertise in training and development. He is enthusiastic about assisting you in his new role. MARCH MONTHLY TOPIC NEWS AND UPDATES NEWS AND UPDATES MARCH 2024 MARCH 2024 ANNUAL INFOSEC TRAINING REQUIREMENT TRAINING TOPIC MARCH 2024 TRAINING TOPIC MARCH 2024 EMERGENCY PLANNING EMERGENCY PLANNING indicates that these classes are held live virtually through TEAMS. Please make sure to complete your annual InfoSec Training on CoServ Academy by Thursday, March 28th. This training is crucial for reducing risks, safeguarding sensitive data, and upholding stakeholder trust in the digital sphere. Keep in mind that you have one month to finish this required training, which is mandatory for all employees. Access the course in CoServ Academy under My Courses. The March Monthly Training Topic was assigned today, March 1st through CoServ Academy. Don't forget to complete this training by the end of the month. WE HAVE ADDED TO OUR TEAM! Eric Maray Eric Maray 56

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/DMSans-Regular_em0_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Gagalin-Regula_ew6_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_ew6_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_ew7_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_ew7_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_f02_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_f02_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y NEWS AND UPDATES NEWS AND UPDATES FEBRUARY 2024 FEBRUARY 2024 When searching in CoServ Academy keep these helpful tips in mind: 1. Searching from the Home Page finds all types of content including courses, events, resources and more. 2.When looking at reports, or searching for the right course make sure you use the Filter Options. Filter by category, archived/active, date range, and more. Don’t be afraid to click around and find out more about all the features to support you in CoServ Academy. Tuesday 2/13 12-1p EM4: Power Lunch Thursday 2/15 8a-3p CoServ Experience Tuesday 2/20 9:30-11:30a MS Excel Pivot Table Mastery Tuesday 2/20 12:30-2:30p MS Excel Formula Fixer Tuesday 2/20 3-5p MS Excel Shortcuts Thursday 2/22 9-11am Common Sense Conflict Resolution Thursday 2/22 1-3pm The Way We Work Wednesday 2/28 9-11am Engineering for Non Engineers don't miss out don't miss out COSERV U COURSES THIS MONTH COSERV U COURSES THIS MONTH To ensure that our courses are held, we must have a minimum of 5 enrolled students. Keep in mind that as the year progresses, things may get busier, so we encourage you to register for and attend your classes early. Don't wait until later in the year when classes fill up quickly. Also, please remember to keep your registration up to date. If you are unable to attend a class, be sure to visit CoServ Academy to unregister and select another date. COURSE ENROLLMENT AND CANCELLATION POLICY The February Monthly Training Topic was assigned on Thursday, February 1st through CoServ Academy. Don't forget to complete this training by the end of the month. FEBRUARY MONTHLY TOPIC TRAINING TOPIC FEBRUARY 2024 TRAINING TOPIC FEBRUARY 2024 SLIPS, TRIPS, AND FALLS SLIPS, TRIPS, AND FALLS FINDING WHAT YOU NEED IN COSERV ACADEMY 57

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font-family: Gagalin-Regula_emc_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_emc_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Oswald-Regular_ewb_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Oswald-Regular_ewb_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_ewa_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_ewa_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y NEWS AND UPDATES NEWS AND UPDATES JANUARY 2024 JANUARY 2024 The January Monthly Training Topic will be assigned on Tuesday, January 2nd in CoServ Academy. Don't forget to complete this training by the end of the month. Get ready for the CoServ Training Plan, which is set to launch on January 8, 2024 through CoServ Compass. We're thrilled to introduce exciting new courses that will be eligible for CoServ U Credits, as well as additional features in CoServ Academy. Be sure to keep an eye out for registration, as all courses will be open! 2024 COSERV TRAINING PLAN LAUNCHING SOON JANUARY MONTHLY TOPIC TRAINING TOPIC JANUARY 2024 TRAINING TOPIC JANUARY 2024 ERGONOMICS AND PROPER LIFTING ERGONOMICS AND PROPER LIFTING JANUARY 8 COSERV ACADEMY NEW YEAR MAINTENANCE AND ARCHIVING As we prepare to launch training in CoServ Academy for 2024 we will be performing some maintenance and clean-up of content, courses and credits from 2023. When you login to CoServ Academy in the future expect to see fewer courses, especially those you have already completed. Additionally, we will reset your credits to zero as we open new credits for 2024. Click here to submit your suggestions for improving the usability of CoServ Academy. SUGGESTIONS FOR IMPROVEMENT?? 58

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_ewc_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: RobotoCondense_ewf_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/RobotoCondense_ewf_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: ZingRust-Base_ewg_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/ZingRust-Base_ewg_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y COSERV U METRICS FOR 2023 COSERV U METRICS FOR 2023 DECEMBER TRAINING TOPIC NEWS AND UPDATES NEWS AND UPDATES DECEMBER 2023 DECEMBER 2023 COMPLETED FOUR OR MORE COSERV U CREDITS 94% 2% 3% COMPLETED 1-3 COSERV U CREDITS COMPLETED ZERO COSERV U CREDITS The December Monthly Training Topic was assigned on Wednesday, November 29th in CoServ Academy. Don't forget to complete this training by the end of the month. TRAINING TOPIC DECEMBER 2023 TRAINING TOPIC DECEMBER 2023 COLD STRESS COLD STRESS I'm thrilled to share the fantastic progress we've made in training this past year. Your dedication to learning has been instrumental in advancing our mission at CoServ. As stated in the Mission of CoServ University, employee training is key to our Commitment to Employees. We're here to provide you with top-notch learning opportunities. CoServ Academy has been a hub for professional and personal development, and your active participation has driven completion rates up by almost 20%. Looking forward to 2024, we're crafting a robust training plan and diverse courses to suit your schedules. Your commitment to training has been outstanding, and we appreciate your role in making CoServ a place where learning thrives. Stay tuned for our 2024 training details in early January. Thank you for your continued commitment to ongoing learning and development. CELEBRATING A YEAR OF TRAINING SUCCESS DECEMBER MONTHLY TOPIC 59

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Don't forget to complete this training by the end of the month. NEWS AND UPDATES NEWS AND UPDATES NOVEMBER 2023 NOVEMBER 2023 ZERO CREDITS 82% 1-3 CREDITS 11% 7% 4+ CREDITS The end of the year is getting closer. Remember that all non-supervisor staff are required to earn 4 CoServ U Credits. At this time, 82% of those required have completed all four credits. GREAT JOB! Check on your credits by going to Me>My Dashboard on CoServ Academy and clicking in the credits section. If you don’t have your credits, get signed up for a class today. Check out this list of classes offered this month. They are direct links that take you right to CoServ Academy to Enroll and register. NOVEMBER TRAINING TOPIC 8AM-4PM COSERV EXPERIENCE 01 NOVEMBER 11:30-12:30 EM4 POWER LUNCH 08 NOVEMBER 8-10 AM SUPPLY CHAIN 101 08 NOVEMBER 1-3 PM ENGINEERING FOR NON ENGINEERS 08 NOVEMBER 9-11 AM CUSTOMER SERVICE PHILOSOPHY 14 NOVEMBER 9-11 AM YES! 14 NOVEMBER 8-10 AM SUPPLY CHAIN 101 15 NOVEMBER 1-3 PM PRACTICAL PRODUCTIVITY 14 NOVEMBER 1-3 PM POWER GAMES 15 NOVEMBER 60

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TRAINING TOPIC OCTOBER 2023 TRAINING TOPIC OCTOBER 2023 EDD EDD Insights from the Field 8:30-11:30am Communication That Connects 9-11am YOUnity: Unity Begins with You 1-3pm Discover Your Leadership Influence 9-11am Yes! 9-11am Resiliency and Grit for Changing Times 1-3pm CPR 8:30-12:30 Written and Verbal Business Communication 9-11am Navigating Generational Diversity 1-3pm CPR 8:30-12:30 Adv PPT: Security & Copyright Protection 8-10am Adv PPT: Presentation & Customization 10-12pm Adv PPT: Slide Masters & Templates 1-3pm Adv PPT: Avoid Presentation Pitfalls 3-5pm ERCOT NOW 1-3pm 61

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(see image below) CoServ Academy Resources provides you with a step-by-step set of instructions to make sure your email signature is just right, including everything from font size to color! Take a minute to set up your email signature today! 6 6 PRACTICAL PRODUCTIVITY don't miss out don't miss out COSERV ACADEMY RESOURCES EMAIL SIGNATURE NEWS AND UPDATES NEWS AND UPDATES SEPTEMBER 2023 SEPTEMBER 2023 SEPTEMBER MONTHLY TRAINING TOPIC COSERV ACADEMY RESOURCES - EMAIL SIGNATURE The September Monthly Training Topic will be assigned on Friday, September 1, in CoServ Academy. Don't forget to complete this training by the end of the month. 20 20 20 WEDNESDAY WEDNESDAY WEDNESDAY UNDERSTANDING & CHANGING HABITS PRODUCTIVE CONFLICT 1-3 PM 9-11 AM WEDNESDAY WEDNESDAY WEDNESDAY 20 20 20 TRAINING TOPIC SEPTEMBER 2023 TRAINING TOPIC SEPTEMBER 2023 SITUATIONAL AWARENESS & PARKING LOT SAFETY SITUATIONAL AWARENESS & PARKING LOT SAFETY WEDNESDAY WEDNESDAY WEDNESDAY 9-11 AM 19 19 19 TUESDAY TUESDAY TUESDAY INSIGHTS FROM THE FIELD 8:30-11:30 AM 62

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We are over halfway through 2023. Remember that all non- supervisor staff are required to earn 4 CoServ U Credits. At this time, only 50% of those required have completed all four credits. Check on your credits by going to Me>My Dashboard on CoServ Academy and clicking in the credits section. NOTE: CoServ Experience (4 hours credit) and CPR (3 hours credit) are not currently reflected accurately in the credits section but will be added at a later date. Supervisors will be given updated transcripts with all credits reflected today. Still need to earn credits? Check out the remaining classes available for 2023 here. ZERO CREDITS 26% 4+ CREDITS 50% 1-3 CREDITS 24% AUGUST MONTHLY TRAINING TOPIC The August Monthly Training Topic will be assigned on August 1st through CoServ Academy. Don't forget to complete it by the end of the month. TRAINING TOPIC AUGUST 2023 TRAINING TOPIC AUGUST 2023 PREVENTING AGGRESSIVE DRIVING PREVENTING AGGRESSIVE DRIVING 63

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_f05_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: ZingRust-Base_exh_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/ZingRust-Base_exh_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y NEWS AND UPDATES NEWS AND UPDATES JULY 2023 JULY 2023 MONTHLY TRAINING TOPIC- JULY July's Monthly Training Topic will be assigned on July 1st through CoServ Academy. Don't forget to complete it by the end of the month. This month is part 2 of 3 of our Annual InfoSec Training Requirement. COSERV U CREDITS TRAINING TOPIC JULY 2023 TRAINING TOPIC JULY 2023 INFOSEC TOPIC TWO INFOSEC TOPIC TWO Do you have all of your CoServ U Credits for 2023? Checking your credits is easy. Click here to learn the three simple clicks to check on your credits. Make sure you are registered and attend your classes for CoServ U before time runs out. don't miss out don't miss out Tuesday 11 PPT- Intro to PowerPoint 8-10am 10am-12pm PPT – A Picture is Worth 1000 Words PPT- Integrate Data and Formatting 1-3pm PPT – Spice Up Your Presentation! 3-5pm Tuesday 18 Resiliency and Grit for Changing Times 9-11am Wednesday 19 Discover your Leadership Influence 9-11am Thursday 20 ERCOT Now 9-11am Wednesday 26 Yes! 9-11am JULY COSERV U COURSES JULY COSERV U COURSES 65

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Inter-Regular_exl_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_f06_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_f06_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: ZingRust-Base_exo_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/ZingRust-Base_exo_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y don't miss out don't miss out 7 JUNE CoServ U: PowerPoint Spice Up Your Presentation! 3-5PM 14 JUNE CPR 8:30AM- 12:30PM 21 JUNE EM4 Power Lunch Leading Diverse Generations 11:30AM - 12:30 PM 28 JUNE CoServ Experience 8:00 AM - 4:00 PM 20 JUNE CoServ U: PowerGames 9-11AM 7 JUNE CoServ U: PowerPoint Integrate Data and Formatting 1-3PM 7 JUNE CoServ U: PowerPoint A Picture is Worth 1000 Words 10AM -12PM 29 JUNE CoServ U: Productive Conflict 1-3PM 29 JUNE CoServ U: Understanding and Changing Habits 9-11AM 7 JUNE CoServ U: PowerPoint Introduction to PowerPoint 10AM -12PM NEWS AND UPDATES NEWS AND UPDATES JUNE 2023 JUNE 2023 MONTHLY TRAINING TOPIC- JUNE TRAINING TOPIC JUNE 2023 TRAINING TOPIC JUNE 2023 SAFETY DATA SHEETS & BLOOD BORNE PATHOGENS SAFETY DATA SHEETS & BLOOD BORNE PATHOGENS June's Monthly Training Topic will be assigned on June 1st through CoServ Academy. Don't forget to complete it by the end of the month. If you find yourself needing to reschedule your CoServ Academy class, you can follow these simple steps to reschedule your event. COSERV ACADEMY RESOURCES Do you use CoServ Academy on your iPad? Check out this simple solution to enable Quick Login and make logging in and staying logged in super simple. COSERV ACADEMY RESOURCES 66

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Don't forget to complete it by the end of the month. MONTHLY TRAINING TOPIC- MAY TRAINING TOPIC MAY 2023 TRAINING TOPIC MAY 2023 HEAT-RELATED ILLNESS HEAT-RELATED ILLNESS Don't Forget that your first stop for easy-to-use resources are in CoServ Academy under Resources. Find quick video demonstrations, printable PDFs and more to help you with all your needs. COSERV ACADEMY RESOURCES don't miss out don't miss out Wednesday May 3rd 830-1130am Insights From The Field Wednesday May 10th 9-11am CoServ Customer Service Philosophy Thursday May 11th 9-11am Communication That Connects Thursday May 11th 1-3pm YOUnity: Unity Begins with You Tuesday May 16th 8-10am PPT – Intro to PowerPoint Tuesday May 16th 10-12pm PPT – A Picture is Worth a Thousand Words Tuesday May 16th 1-3pm PPT- Integrate Data and Formatting Tuesday May 16th 3-5pm PPT – Spice Up Your Presentation! Tuesday May 16th 1-3pm Engineering for Non Engineers Wednesday May 17th 8-10am Supply Chain 101 Wednesday May 17th 1-3pm Resiliency and Grit for Changing Times Tuesday May 23rd 9-11am Written and Verbal Business Communication Tuesday May 23rd 1-3pm Navigating Generational Diversity Wednesday May 31st 1-3pm Practical Productivity NEWS AND UPDATES NEWS AND UPDATES MAY 2023 MAY 2023 COSERV U COURSES COSERV U COURSES 67

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DISCOVER YOUR LEADERSHIP INFLUENCE April's Monthly Training Topic is now available in CoServ Academy. Don't forget to complete it by the end of the month. MONTHLY TRAINING TOPIC- APRIL COSERV EXPERIENCE Great News! We have a new feature available in CoServ Academy to help you keep track of training done outside of CoServ Academy. Check out this demo to learn how to upload external credits to CoServ Academy. UPLOAD EXTERNAL CREDITS "CRAIG LAY DID A GREAT JOB TEACHING THE CLASS!" ANONYMOUS DISCOVER YOUR LEADERSHIP INFLUENCE "NOT ONLY IS TOMMY VERY KNOWLEDGEABLE ABOUT ERCOT, BUT HE ALSO DROPS FUNNY LITTLE NUGGETS TO MAKE YOU LAUGH. HE KEEPS THE AUDIENCE ENGAGED AND CAN ANSWER ANY QUESTION YOU THROW AT HIM. I HIGHLY RECOMMEND THIS CLASS." DONNA WOOD ERCOT NOW MARK OLIVER "I ENJOYED GETTING TO MEET REPRESENTATIVES OF ALL OF COSERV'S DEPARTMENTS, SEE ACTIVITIES THEY ARE RESPONSIBLE FOR, AND HOW THEIR WORK IMPACTS COSERV, OUR MEMBERS, CUSTOMERS, AND COMMUNITY. I'M GLAD TO SEE THAT COSERV PUTS THIS TOGETHER FOR NEWER EMPLOYEES. IT HELPS TO UNDERSTAND THE VARIED DEPARTMENTS THAT MAKE UP THE ORGANIZATION AND THEIR RESPONSIBILITIES. THANKS TO COURTNEY AND THE EMPLOYEE RELATIONS TEAM!" COSERV EXPERIENCE "THE THING I ENJOYED MOST WAS THAT IT WAS QUICK TO GET THROUGH, EASY TO FIND RESOURCES IF NEEDED LATER, AND THE FORMAT OF THE CONTENT WAS SWITCHED UP!" ANGELA RICKMAN MONTHLY TRAINING TOPIC - EMERGENCY EVACUATION PROCEDURES -GREG WARD -CRAIG LAY -TOMMY NYLEC 68

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url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Gagalin-Regula_eqr_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: GlacialIndiffe_eqn_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/GlacialIndiffe_eqn_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: PaalalabasDisp_eqo_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/PaalalabasDisp_eqo_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } @font-face { font-family: Rumba-Regular_ey4_bv-35ab804e-; src: url("userFiles/a/6/0/8/3/6/1/u8H0HaAWayc52f8af96hGP/fonts/Rumba-Regular_ey4_bv-35ab804e-.woff?_cbt=1782247426") format("woff"); } C O S E R V A C A D E M Y NEWS AND UPDATES NEWS AND UPDATES MARCH 2023 MARCH 2023 Thursday, March 16 9:00 AM RESILIENCY & GRIT FOR CHANGING TIMES DISCOVER YOUR LEADERSHIP INFLUENCE PRACTICAL PRODUCTIVITY POWER ENGINEERING FOR NON-ENGINEERS POWERGAMES Tuesday, March 21 9:00 AM Tuesday, March 28 9:00 AM Wednesday, March 29 9:00 AM Wednesday, March 29 1:00 PM MICROSOFT OUTLOOK: BASICS & COOL TIPS & TRICKS Thursday, March 30 8:00 AM MICROSOFT TEAMS: EFFECTIVE BUSINESS COLLABORATION don't miss out COSERV U COURSES Thursday, March 30 12:00 PM The launch of CoServ Academy has been a great success! Congratulations to everyone who has completed their initial training! Many of you have already registered for your required four hours of credit, but if you still need to, consider the options available in March. We've got so many exciting opportunities! What are you waiting for? COSERV ACADEMY LAUNCH We have an update that will make it even easier to sync Events to your Outlook Calendar. Check out these simple steps to get yours set up today! CALENDAR SYNC UPDATE Thanks to everyone who participated in our "Secret Challenge". Uploading your picture is a small way to personalize your experience and an easy opportunity to get started using the new system! CONGRATULATIONS MELISSA WALKER This step-by-step tutorial has been added to the CoServ Academy 101 Course, for you to reference at your convenience! 69

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2 29 5 19 26 3 30 6 20 27 4 31 7 21 28 5 1 8 9 10 11 12 13 14 15 22 29 6 S M T W T F S April 30 7 14 21 28 1 8 15 22 29 2 9 16 23 30 3 10 17 24 31 4 11 18 25 1 5 12 19 26 2 6 13 20 27 3 S M T W T F S May S M T W T F S 28 4 11 18 25 29 5 12 19 26 30 6 13 20 27 31 7 14 21 28 1 8 15 22 29 2 9 16 23 30 3 10 17 24 1 June 1 8 15 22 29 2 9 16 23 30 3 10 17 24 31 4 11 18 25 1 5 12 19 26 2 6 13 20 27 3 7 14 21 28 4 S M T W T F S Januar y 29 5 12 19 26 30 6 13 20 27 31 7 14 21 28 1 8 15 22 1 2 9 16 23 2 3 10 17 24 3 4 11 18 25 4 S M T W T F S February 26 5 12 19 26 27 6 13 20 27 28 7 14 21 28 1 8 15 22 29 2 9 16 23 30 3 10 17 24 31 4 11 18 25 1 S M T W T F S March 25 2 9 16 23 30 26 3 10 17 24 31 27 4 11 18 25 1 28 5 12 19 26 2 29 6 13 20 27 3 30 7 14 21 28 4 1 8 15 22 29 5 S M T W T F S July 30 6 13 20 27 31 7 14 21 28 1 8 15 22 29 2 9 16 23 30 3 10 17 24 31 4 11 18 25 1 5 12 19 26 2 S M T W T F S August 27 3 10 17 24 28 4 11 18 25 29 5 12 19 26 30 6 13 20 27 31 7 14 21 28 1 8 15 22 29 2 9 16 23 30 S M T W T F S September 1 8 15 22 29 2 9 16 23 30 3 10 17 24 31 4 11 18 25 1 5 12 19 26 2 6 13 20 27 3 7 14 21 28 4 S M T W T F S October 29 5 12 19 26 30 6 13 20 27 31 7 14 21 28 1 8 15 22 29 2 9 16 23 30 3 10 17 24 1 4 11 18 25 2 S M T W T F S November 26 3 10 17 24 31 27 4 11 18 25 1 28 5 12 19 26 2 29 6 13 20 27 3 30 7 14 21 28 4 1 8 15 22 29 5 2 9 16 23 30 6 S M T W T F S December Calendar 2023 76

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Include a brief description of the training, its benefits, and how employees can enroll. Tip of the Month: Offer a practical tip related to personal or professional development. For example, "Prioritize your tasks by creating a to-do list at the beginning of each day. This helps maintain focus and ensures important tasks are completed on time." Employee Spotlight: Showcase an employee who recently completed a training program or achieved a professional milestone. Include a short interview or testimonial from the employee about their experience and the impact it had on their work. Industry News and Trends: Share relevant news articles or updates about developments in your industry. This helps employees stay informed and encourages continuous learning. Upcoming Events: List any upcoming training sessions, webinars, or conferences that employees may be interested in attending. Include dates, times, and registration details. Book or Podcast Recommendation: Recommend a book, podcast, or online course related to personal or professional development. Provide a brief summary of why you recommend it and how it can benefit employees. Wellness Tip: Promote employee well-being by sharing a wellness tip or activity. This could include mindfulness exercises, healthy eating tips, or suggestions for incorporating physical activity into the workday. Feedback and Suggestions: Encourage employees to provide feedback or suggest topics they would like to see covered in future newsletters. This fosters engagement and ensures that the content remains relevant to their needs. Recognition and Rewards: Acknowledge employees who have demonstrated outstanding performance or contributed significantly to the company's success. This could be through a "Employee of the Month" feature or other recognition program. Training Resources: Provide links to online resources, articles, or videos that employees can access to further their learning outside of formal training sessions. 78

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} 7 PM: 5 PM: 5 PM: 6 PM: 5 PM: 5 PM: 5 PM: MONDAY EVENTS FOR THIS WEEK MAY 2023 TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 2 3 4 5 6 7 Local author reading night at the library Community yoga class at the park Open mic night at the coffee shop Trivia night at the brewery Movie night in the park Farmers market Family fun day at the zoo 84

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