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COMMUNICATION & BLOODBORNE PATHOGENS HAZARD COMMUNICATION & BLOODBORNE PATHOGENS MONTHLY TOPIC The end of June will mark the half way point of the year, so now is a good time to take a snap shot of where we are relative to our learning goals to see if we need to recalibrate in order to finish the year on target. About 25 percent of employees have already satisfied the minimum four credit requirement. If you are in the other 75 percent, now is a great time to enroll in some classes. COMPLETED FOUR OR MORE COSERV U CREDITS 34 92 SESSIONS OFFERED SURVEY RESPONSES* 55 Boost your brainpower by: Trying something new Practicing regularly (not just reading) Taking intentional breaks Staying curious *We would love to see greater participation in the survey. We use feedback to help determine the trainings we offer the next year. TRAINING & DEVELOPMENT TRAINING & DEVELOPMENT JUNE JUNE HEAT UP LEARNING CoServ Academy empowers you to invest in yourself and in building a culture where learning becomes part of who we are. Whether you work in the field, behind the scenes, or on the phone, development matters because great companies don’t happen by accident. Neuroplasticity: TO DATE: COSERV U METRICS FOR 2026 TO DATE: COSERV U METRICS FOR 2026 Your brain is designed to adapt. Every time you learn, practice, or try something new, you’re creating stronger connections. Your Brain in Action

HEAT STRESS& HYDRATION HEAT STRESS& HYDRATION DUE: 5/31/2026MONTHLY TOPIC MAY 2026 MAY 2026 12MAYTeambuilding as a Collegue 9:00AM 12MAYCollaboration AcrossFunctional Teams 1:00PM13MAYStress, Anxiety, and Worry8:30AM14MAYSolar 1019:00AM 27MAYCoServ Experience 8:00AM 28MAYThe Servant Leader’s Toolkit 1:00PMMindset - Carol S. DweckAtomic Habits - James ClearNever Split the Difference - Chris VossDeep Work-Cal NewportGet Things Done-David Allen5MAYField to Office8:30AM T R A I N I N G & D E V E L O P M E N TT R A I N I N G & D E V E L O P M E N TMAYMAYPOWERING GROWTH May is a time of growth, and just like the season, it’s the perfect time tostrengthen your skills, stay grounded in safety, and continue buildingtoward excellence. Whether you're in the field, office, or supporting ourMember/Customers behind the scenes, there’s something here for you.Read smarter, not longer. Thesebooks can be tackled in short dailysections, turning minutes of readinginto meaningful workplace growth.

Growth never stops, which is why this month, we’re highlightingKayla Poff Let’s see what she has to say...In 7 words or fewer, what do you do here? Admin magic behind Gas OperationsIf you could recommend one class, what would it be? Collaboration Across Functional TeamsHow has training helped you in your current role? Improved efficient tool use, data accuracy,cross‑department collaboration, and support for field technicians and my team.If training were a movie, what would the title of your journey be? Better Together: Learning, Supporting,SucceedingMANAGE YOUR CAREER20262026M O N T H L Y N E W S L E T T E RM O N T H L Y N E W S L E T T E RLEARNING SPOTLIGHTTOOLS!Finance: Financial Times, Planet MoneyHuman Resources: SHRM, HR Magazine, WorkLife with Adam GrantEngineering: Engineering News‑Record, The Engineering CommonsInformation Technology (IT): Wired, CIO, Darknet DiariesOperations: Utility Dive, POWER Magazine, The Utility Room PodcastGo deeper in your field by following respected trade journals and podcasts.Here are a few resources to stay current and sharpen your expertise.

Hard to believe we are already a quarter of the way through the year 2026, but here we are.Temperatures are rising and days are getting longer, and if you are like me, all you can thinkabout this time of year is professional growth opportunities!If you haven’t taken any of the 2026 course offerings, you are missing out, but fret not. Thereare loads of great class offerings coming up, and it is never too early in the year to startmeeting those 2026 CoServ U credit-hour requirements. Remember our classes are not likebluebonnets... You are allowed to pick one! SEEDS OF KNOWLEDGECCOOSSEERRVV AACCAADDEEMMYYCOSERV ACADEMYDUE: 4/30/2026MONTHLY TOPIC TRAININGTOPIC APRIL2026TRAININGTOPIC APRIL2026SLIPS, TRIPS, AND FALLSSLIPS, TRIPS, AND FALLSWe want to see who you are! If you haven’t already, add your picture to yourUKG/ CoServ U profile so we can see your face when you sign up for a class.Don’t know how? No worries, click anywhere in this box and it will take you to aguide on how to get it done!We want to hear from you! If you recentlyattended a CoServ U class, and haven’tcompleted the survey yet, please take afew moments to do so. Your feedbackdirectly influences the quality andeffectiveness of our classes, helping ustailor future sessions to better serve you.FEEDBACK SURVEYT R A I N I N G & D E V E L O P M E N TT R A I N I N G & D E V E L O P M E N TAPRILAPRILAPRIL MINI CHALLENGE

Spring is the Season of New Growth!Below are some tips to help you grow your career through trainingand development.Make learning a habit- Block of time weekly, and keep a running listof questions or gaps you notice at work and learn around thoseLearn “One Degree Outside” Your Role- To accelerate your careeryou need to know more than just “your job”Apply what you learn immediately and ask for feedback4/2 CoServ CoPilot4/9 Essentials of the Wholesale Power Market4/14 Peer-to-Peer Conflict Resolution4/14 How to Maximize CoPilot4/15 Coach’s Corner4/16 Influence Without Authority4/16 Manage Up4/21 Holistically Approach Your Work4/22 Living OUR Values4/22 How YOU Move the needle: JD Power20262026April CoServ U CalendarM O N T H L Y N E W S L E T T E RM O N T H L Y N E W S L E T T E R

PII & HIPAA 3/4Work LifeBalance3/4OptimizingPerformance3/19Teambuilding asa Colleague3/18CoServExperience3/10Excel at Excel(Advanced)3/11CrucialConversations3/11Listen Like aPro3/17Mentors andMistakes3/19CollaborationAcross Functional Areas3/24Amplify YourPresentationSkills3/25Substation1013/26Deal withConflict3/26Own YourTime3/31Biscuits with a Boss:Lessons from LassoT R A I N I N G & D E V E L O P M E N TMARCHDUE: 3/31/2026MONTHLY TOPIC SPRING INTO TRAININGMARCH 2026 Spring is the season of sunshineand supercharged vibes, a primetime to blossom into a betteryou!It’s the perfect opportunity todive into:Fresh techniquesEssential skillsNew territoriesAction-packed ideasDuring March, you canchoose from 14 sessions,including 7 brand-new onesto turbocharge yourprofessional and personalgrowth. Dive in and enjoy theknowledge!MARCH MINI CHALLENGEReview an emergency procedureUse CoPilot to sprout new ideasSign up for an additional trainingsessionIMPORTANT NOTE:PII & HIPAA TRAINING WILLONLY BE ASSIGNED TO ASELECT GROUP OF EMPLOYEES.During the month of March, boost yourgrowth by putting these skills into action.

Growth never stops, which is why this month, we’re highlightingKwami Koto Let’s see what he has to say...In 7 words or fewer, what do you do here? Engineering GIS TechnicianIf you could recommend one class, what would it be? Living Our ValuesHow has training helped you in your current role? Training helped me understand the role GIS plays inaccomplishing CoServ’s Mission.If training were a movie, what would the title of your journey be? Benjamin Button (It helped me get betterat what I do and as a person over time).ELEVATED LEARNING APPROACH FOR 20262026M O N T H L Y N E W S L E T T E RLEARNING SPOTLIGHT

This month marks the start of CoServ U courses, and we think you will love the newopportunities and topics available to you. If you have not already opened the catalogand picked out some courses, now is the time. Some class offerings have alreadyfilled up, and we would hate for you to miss out on a learning experience that wouldhelp move you forward. So, find a topic, or a presenter, that grabs your attention andget signed up before all the seats are claimed. You can click anywhere in this box tolink directly to the catalog.WORKPLACE SAFETY & EMERGENCY PREPAREDNESS T R A I N I N G & D E V E L O P M E N TFEBRUARYLOVE LEARNINGDUE: 2/28/2026MONTHLY TOPIC FEBRUARY 2026

COSERV ACADEMY’S NEW LOOKA Valentine's Poem from the Training TeamRoses are RedViolets are BluePlease complete your training topic... before it is due.Some of you may have noticed the new graphic design In CoServ Academy. Even biggerchanges are coming. Soon you will have the chance to navigate CoServ Academy in abrand-new way. As you can see in the example above, you will have access to a moreintuitive landing page that will allow you to navigate more easily and customize how yourpage is organized so that it best suits your needs. As the date of the switch gets nearer, we will put out some tips and tricks to help younavigate the new system seamlessly, so you can have the best experience possible inyour training and development journey. Keep your eyes open for those training flashesand get ready for an enhanced user experience.2026M O N T H L Y N E W S L E T T E R

HAPPY NEW YEAR!MONTHLY TOPIC - BUSINESS ETHICSAs we step into 2026, let’s embrace the fresh ENERGY of new beginnings. This is aperfect moment to pause, refocus, and set intentions for your growth in the yearahead by setting SMART goals. In support of this, the Training Team is presentingan in-depth course catalog, making it easier to identify the skill behaviors you wantto shift. In the coming months, 23 NEW learning opportunities are being offered insupport of elevating your bench strength. Cheers to a new year of learning and growth! How can we ensure we’re consistently doing the “right thing?” Tackle this month’s training topic to brush up on Business Ethics. DUE: 1/31/2026T R A I N I N G & D E V E L O P M E N TJANUARY

Growth never stops, which is why this month, we’re highlightingKaren Hiatt Let’s see what she has to say...In 7 words or fewer, what do you do here? Operations Administrator, a/k/a the "Go to Girl"If you could recommend one class, what would it be? Living Our ValuesHow has training helped you in your current role? CoServ Academy courses have played a crucial role indeveloping my skills, both personally and professionally. The knowledge that I have gained allows me toperform my duties with confidence, and serve with excellence. The courses provide me with the tools Ineed to thrive in this role. If training were a movie, what would the title of your journey be? Mission ImpossibleLEARNING SPOTLIGHT2026M O N T H L Y N E W S L E T T E RNEW COURSE LISTINGS

END OF YEAR APPROACHCOSERV ACADEMYCOSERV ACADEMYWe have made it to the end of another year here at CoServ. In December, there are no more CoServ U classes being offered. It would be perfectlyunderstandable to take a deep breath and divert your attention towards the myriad ofcompeting priorities in this often-hectic season. However, we encourage you to take a momentto reflect. December is a great month to look back on all the things you have learned in 2025.Did you take a course that had a significant impact? Or maybe there were a few habits you’vechanged, and now you are ready to take an even bigger step.December is also a great time to look ahead. What would you like to achieve in 2026? Are therecertain skills you could continue to grow in? Are there more challenges you are ready to takeon? December presents a great opportunity to develop a plan for your 2026 training anddevelopment that will best support your professional growth.The Training and Development Team wants to extend our gratitude to everyone for a great2025, and we can’t wait for the exciting new opportunities that 2026 will bring. DECEMBER 2025WINTER DRIVING PREPAREDNESSClick on this month's safety topic onWinter Driving Preparedness and take the first step toward a healthier, injury-free workplace.DUE: 12/31/2025MONTHLY TOPICT R A I N I N G & D E V E L O P M E N TDECEMBERCHRISTMAS LIGHTSCoServ has two of the largest holidaylight displays in North Texas within ourservice area. Texas Motor Speedwayhosts Gift of Lights, and Frisco Squareputs on Christmas in the Square. Theselight displays run throughout themonth of December and attract severalhundred thousand visitors each year.Both attractions are a great way togather the family and enjoy someholiday cheer.

Growth never stops, which is why this month, we’re highlightingJustice Ramirez Let’s see what she has to say... In 7 words or fewer, what do you do here? Bilingual Customer CareHow has training helped you in your current role? The training here at CoServ has helped me learn andtransition into a different career effectively and confidently. Being given the opportunity to continuouslygain knowledge about CoServ, our community, our roles and other roles throughout CoServ evolved meinto a more successful employee.If training were a movie, what would the title of your journey be? Rocky Are there any quotes or thoughts from training that you wish everyone knew or heard? There is always anopportunity for growth!LEARNING SPOTLIGHT2025M O N T H L Y N E W S L E T T E RACADEMY SNEAK PEEKThe 2026 CoServ Academy Catalog has some exciting Updates...Expanded Offerings: Increased variety with more virtual optionsNew Courses: Fresh offerings for CoServ U New Designs: New and consistent designs throughoutCoServ Academy.Enhanced Learning Experience: Courses now feature learningobjectives and skill areas to help guide your selections Expanded Leadership Development: LeadWISE introducesadvanced courses to help leaders continue to grow

SEASON TO BE GRATEFULCOSERV ACADEMYCOSERV ACADEMY As the holidays approach, we would like to pause and expressour gratitude for your engagement in our recent training sessions. The energy andthoughtful contributions you bring to each learning session not only elevate theprogram offerings but also help build the supportive and collaborative culture we'reso proud of. Soon, you’ll notice a quick one-question survey at the end of each session viaKahoot!. This will give us immediate feedback to help us improve in real time.Combined with the six-question follow-up survey, your input ensures we continueto deliver training that meets your needs and expectations.Thank you for your continued dedication to making learning impactful!Embrace LearningStay CuriousSet GoalsBuild Networks Seek FeedbackTake ActionTRAINING TOPIC NOVEMBER 2025ERGONOMICS AND PROPER LIFTINGClick on this month's safety topic onErgonomics & Proper Lifting and take the first step toward a healthier, injury-free workplace.DUE: 11/30/2025MONTHLY TOPICT R A I N I N G & D E V E L O P M E N TNOVEMBERPROFESSIONALDEVELOPMENT TIPS

Choose from our menu of remaining classes for 2025 Growth never stops, which is why this month, we’re highlighting Dustin Davis - Gas Damage Prevention Specialist Let’s see what he has to say... In 7 words or fewer, what do you do here? Damage Prevention in Gas Compliance If you could recommend a class, what would it be? Excel or Budgeting & Debt BasicsHow has training helped you in your current role? The “Excel” and “Conflict Resolution” courses have been key to my role. Excel helps me manage my area and track essential information, while conflict resolution skills are vital for working with contractors under tight deadlines. These techniques allow me to communicate effectively, align expectations, and collaborate toward shared goals.If training were a movie, what would the title of your journey be? “Take Time”2025M O N T H L Y N E W S L E T T E RLEARNING SPOTLIGHT

POWER UP YOUR POTENTIALCOSERV ACADEMYCOSERV ACADEMY October is bubbling over with training options to invest inyourself and your future at CoServ. We work in an innovative landscape, socontinuous learning isn’t just encouraged — it’s essential. As the energy industryevolves, so do the skills needed to lead the way. Whether you're in the field, at adesk, or behind the scenes... our training programs have brewed up career magicthat’s more treat than trick. Signing up is simple, and the payoff is powerful: moreconfidence, more capability, and more impact in the work you do every day.October’s calendar is packed, and it would be scary to miss out on the many greatlearning opportunities available. If you haven’t already met your 4-credit hours, loginto CoServ Academy and find the right courses to move you forward. This is afriendly warning — you wouldn’t want to reach year-end and find yourself lackingwhat’s required! October offers a great chance to get enrolled and get involved!DUE: 10/31/2025TRAINING TOPIC OCTOBER 2025INFOSECMONTHLY TOPIC T R A I N I N G & D E V E L O P M E N TOCTOBERSecurity at CoServ is more than technology,it is about protecting trust, reliability, and thecommunities we serve. Most cyber incidents do not begin with advancedhacks. They begin with everydaychoices: where we save data,how we approve requests, orwhich tools we use.12

2Budgeting and Debt BasicIncreaseFocus andAvoidDistractions2215-1679232829DealwithConflictOutlookTips andTricks16CrucialConversationsResilienceRevolution Excel Power MovesSolar101InsightsFrom theFieldExcelEssentialsCooperativeAdvantageANDAND Please join us in welcoming Michelle Perkins, our new Training & Development Specialist! Michelle brings 25+ years of experience in corporate training, specializing in: leadershipdevelopment, team building, behavioral styles, presentation skills, and performancemanagement. She’ll be leading the charge in administering learning programs throughCoServ University. Say hello by sending her your favorite way to learn. Fun Fact: Michelle earned 1st place in the North Texas Regional Toastmasters TableTopics contest.2025M O N T H L Y N E W S L E T T E RMEET MICHELLE!OCTOBER OPPORTUNITIES

PROFESSIONAL GROWTHT R A I N I N G & D E V E L O P M E N TCOSERV ACADEMYCOSERV ACADEMYHAZARD RECOGNITION AND REPORTING TRAINING TOPIC SEPTEMBER 2025 DUE: 9/30/2025MONTHLY TOPIC Workplace safety is everyone’s job.This month’s training focuses onrecognizing potential hazards andreducing the risk of injuries in theworkplace. By the end of the training,you will understand how hazards and risks relate to workplaceinjuries and how to make sure we all get home safely. September marks the start of football season — and agreat opportunity to examine our professional playbooks. As thestadium lights flicker on and the roar of the crowd builds, footballseason reminds us of something powerful: preparation, strategy,and the fact that teamwork is everything.This month, let’s bring the same energy, focus, and drive that fuels strengthening collaboration, and setting us up for those game-changing moments in our field.Champions aren’t born; they’re built through consistent effort,continuous growth, and an unwavering commitment to excellence.SEPTEMBERCOURSES YOU WANTAs part of our ongoing efforts to deliverfresh and relevant content, BizLibrary hasannounced the addition of 851 newcourses! The interactive video lessonsoffer engaging learning experiences, helpingyou build skills that increase productivityand add value to your daily life. With ninecategories, ranging from business skills toleadership management, there’s somethingfor everyone. Check out all of the coursesavailable in CoServ Academy! Note: These courses are designed to supplement yourgrowth and learning. They are not a replacement for therequired four credits in CoServ U. WHEN YOU WANT THEM the gridiron. Each training session is like a practice drill — sharpening our instincts,

Own Your GrowthThink of it like training camp... you get out what you put in.Engage Actively, Not PassivelyDon’t just absorb — interact! Ask questions, share insights,and apply what you learn in real-world contexts. Be thequarterback of your own learning... call the plays, lead thehuddle.Reflect and RecalibrateGreat players watch the tape... great learners reflect on thelesson.3 WINNING PLAYS FOR PROFESSIONAL LEARNING9/9 - Personal Growth & Bridging the Generational Gap9/16 - Living Our Values9/17 - Solar 1019/23 - Insights from the Field9/25 - Battling Burnout & Live Like a Leader2025M O N T H L Y N E W S L E T T E RSEPTEMBER OPPORTUNITIES

FUEL YOUR FUTURET R A I N I N G & D E V E L O P M E N TCOSERV ACADEMYCOSERV ACADEMYTRAINING TOPIC AUGUST 2025 DRIVING SAFETY Help us welcome the newest addition tothe Training and Development Team,David Lay. David worked in education as a teacherand coach for 15 years before joiningCoServ in July 2024. We know he willdraw on his experience helping peoplelearn and grow in this new role.Fun Fact: David is an avid baseball fanand will gladly talk with you about America’s Pastime!WELCOME DAVID! We’re officially at the halfway point of the year, and here’s aquick check-in: Only 46% of Employees have earned their required 4+ CoServ Ucredits. If you’re not there yet, don’t worry—there’s still plenty of time to catch upand make the most of the opportunities available.Why does it matter? It isn’t just a checkbox... It’s a powerful way to grow your skills,expand your thinking, and stay sharp in an ever-changing world. Whether you'relooking to boost your confidence, explore new areas, or prepare for future roles, every credit you earn is an investment in YOU!Take a moment to explore what’s available, set a goal, and make your professional development a priority... Fuel Your Future!DUE: 8/31/2025MONTHLY TOPIC AUGUSTWhether you're behind the wheel forwork or commuting... safe driving iseveryone's responsibility. This month’slesson is designed to reinforce keyhabits, raise awareness of common risks, and helpensure that we all get to our destinations safely - every time.

what’s Your Mindset?what’s Your Mindset?Budgeting and Debt Basics2025M O N T H L Y N E W S L E T T E RUpcoming Events8/19 - The Cooperative Advantage8/20 -Essentials of the Wholesale Power Market8/21 - Excel EssentialsExcel Power MovesA growth mindset is the belief that abilities can be developed through effort,feedback, and smart strategies. This perspective turns challenges intoopportunities and failure into a path toward mastery. Moreover, mindset drives behavior. Those with a growth mindset seek feedback,embrace learning, and persist through setbacks. In contrast, a ﬁxed mindset(believing talents are static) can lead to fear of failure and avoidance ofchallenges. 8/26 -“ANYONE WHO STOPSLEARNING IS OLD, WHETHERAT TWENTY OR EIGHTY.ANYONE WHO KEEPSLEARNING STAYS YOUNG.”“THE ONLY THING WORSETHAN TRAINING YOUREMPLOYEES AND HAVINGTHEM LEAVE IS NOTTRAINING THEM ANDHAVING THEM STAY.”QUOTES FROM MR. HENRY FORDOrganizations thrive when they foster a growth mindset culture, encouraging experimentationand continuous learning. Ultimately, growth is not a destination, but a journey powered bythe belief that we can change, improve, and inspire others to do the same.

IGNITE LEARNING & GROWTHT R A I N I N G & D E V E L O P M E N TCOSERV ACADEMYCOSERV ACADEMYWe want your feedback! If you recently attended a CoServ U class, and haven’t completed the survey yet, please take a fewmoments to do so. Your feedback influences thequality and effectiveness of our classes, helpingus tailor future sessions to better serve you.FEEDBACK SURVEYDUE: 7/31/2025MONTHLY TOPIC TRAINING TOPIC JULY 2025 INFOSEC: SOCIAL ENGINEERING Don’t Take the Bait – Trust, Verify, ReportLearn how to recognize social engineering tactics and protect sensitiveinformation. This course highlights common red flags and real phishing examplesfrom CoServ. You’ll also learn when and how to report suspicious activity.As we move into the heart of summer, July reminds us of the value ofindependence—not just as a country, but as learners, thinkers, and leaders.Independence in development means taking ownership of your growth, seekingout opportunities, and staying engaged in the process. In this month’s newsletter,you’ll find our featured training topic, important reminders to share your feedback,updated event information, and a spotlight on how self-directed learning can buildmomentum for both your personal and professional goals.JULY

W r i t e t o W i nStill need CoServ U credits?Dive into our 2025 CourseCatalog to see more classes.L E A D Y O U R S E L F F I R S TL E A D Y O U R S E L F F I R S T2025M O N T H L Y N E W S L E T T E RUpcoming Events7/8O v e r v i e w o f M 3 6 5A p p l i c a t i o n s7/9I n c r e a s e F o c u s a n dA v o i d D i s t r a c t i o n s7/167/30D e a l w i t h C o n f l i c tL i s t e n L i k e a P r oIndependence isn’t solely about doing things alone; it’s about taking ownership of your choices, growth, and mindset. The most effective leaders start by leading themselves with purpose, discipline, and self-awareness. Whether you’re setting a new goal, breaking an old habit, or exploring a challenging skill, personal leadership begins with one intentional step. “You cannot lead others until you first lead yourself.” – John MaxwellLooking for inspiration? These books offer practical strategies to help you take the lead in your own development: Atomic Habits by James Clear Small changes, big results. Learn how tiny, consistent habits create lasting growth. Ego Is the Enemy by Ryan Holiday A powerful case for humility and self-discipline as the foundations of effective leadership. The 7 Habits of Highly Effective People by Stephen R. Covey A timeless framework for building personal independence and leading with integrity. Challenge yourself to grow from the inside out—and remember, how you lead yourself sets the tone for how you lead others.

Monthly Training Communications

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