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Dear Guest,May I take this opportunity to welcome you to New Lanark Mill Hotel.Whether you are staying for business or for pleasure I hope that your staywith us will be an enjoyable one.Surrounded by native woodland and close to the falls of Clyde, New LanarkMill Hotel gives you a unique opportunity to wake up in a World HeritageSite. Originally an 18th century cotton mill, the building was beautifullyrestored and imaginatively converted, keeping original features such asGeorgian windows and barrel-vaulted ceilings, and opened as a hotel in May1998. We're a great base for those visiting central and southern Scotland. Thecosmopolitan city of Edinburgh is only 50 minutes away while the vibrantbuzz of Glasgow is a little less. A truly unique location within this WorldHeritage site provides an unforgettable experience. With free parking andall the facilities of the hotel, including our Leisure Suite with swimming pool,sauna, steam room, state of the art gymnasium and beauty rooms, wherebetter to rest and explore.Whilst here it is well worth visiting the Annie McLeod Experience, afascinating audio-visual ride through the history of the village, and which ispart of the New Lanark Visitor Attraction. Also, be sure to visit our amazingRoof Top Garden for spectacular views of the village and surroundingwoodland.This directory has been put together with you in mind to provide you with allthe information you require to make the most of your stay but should youneed any help at all; my team will be on hand to offer assistance. I, and everymember of the hotel team hope that you enjoy your time with us and trustthat we may be given the opportunity to welcome you back in the future. Should you have any comments that you would like to make please feel freeto complete one of our guest comment cards or alternatively ask to speakto myself, I will be delighted to hear your comments or assist in any way thatI can.Kind regards,John StirratHead of OperationsNew Lanark World Heritage Site

Bottled Water: Should you wish bottled water in your bedroom please contact Reception and we shallprovide this for you and charge as per consumption Breakfast Hours: A traditional Scottish Cooked Breakfast complimented by a Continental offering is served inMill Restaurant on level 3 at the following times:Monday to Friday 7.00am – 10.00am Saturday and Sunday 8.00am – 10.30amBank Holidays 8.00am – 10.30amShould you prefer breakfast delivered to your bedroom please complete the breakfast cardthat can be found within the drawer of your dressing table. Your breakfast tray will bedelivered at the time you stipulate Should you require an early breakfast, please contact reception by dialling ‘0’. The NightPorter will prepare a Continental Tray and deliver to your bedroomBar & Lounge:The Bar & Lounge are located on level two and are open to both residents and non-residents. Hot and cold beverages are available from 12noon and a lunch and light bite menuis served from 12.30pm until 5.00pm daily. Afternoon tea is also served daily plus we have agood selection of alcoholic and non-alcoholic beverages on offer. Bus Service:We operate an electric bus on a daily basis and this can provide transport to Lanark bus ortrain station for our guests should they wish to visit Lanark or require transportation to thetrain / bus station. It operates daily between the hours of 10.30am and 3.45pm and isavailable from the Institute Building, adjacent to the village gates. Coffee / Tea making: For your convenience we have provided tea and coffee making facilities within yourbedroom. Should you require additional items for your tea and coffee tray please contactreception by dialling ‘0’. We can also provide fresh milk on request. Check In /out: Check in time is from 3pm with checkout at 11am on your day of departure. Should you wishto check out before 7.00am please contact reception by dialling ‘0’ the night before. OurReception Team will arrange for your bill to be organised ensuring a quick check out in themorning by the Night Porter.Should you wish to extend your check out time please inform reception by dialling ‘0’. Pleasenote there is an additional charge for a later check out and is only available subject toavailability.Conference & Events:There are 5 rooms available in the hotel for conferences and events catering from 2 to 180people. We have competitive daily delegate packages available or indeed we can tailor apackage to suit your needs and budget. Contact our Conference and Events Office duringoffice hours on extension 508 for further informationCredit Cards: We accept all of the following major credit cards at the hotel:Visa, MasterCard, Maestro, Delta, Switch & American ExpressDo not disturb signs: You will find a ‘Do not disturb’ sign on the inside of your door; this should be placed on thehandle outside your room should you not wish to be disturbed. In the event that the sign isleft on the handle all day the housekeeping team will leave clean towels outside your room.

Electrical fans: Should you require an additional fan for your bedroom, this can be supplied byhousekeeping.Please dial ‘0’ and Guest Services will bring one to your bedroomEmergency fire: A fire notice can be found on your bedroom door. Please familiarise yourself with our fireprocedures. Should the fire alarm be activated, guests should evacuate the building andcongregate at the Fire Assembly point at the Institute Building (located adjacent to the mainvillage gates) where a member of staff will issue further instructions. On hearing the firealarms please evacuate the building as soon as possible. Do not telephone reception to findout whether you should evacuate or not. It is your responsibility to leave the building as soonas the alarms have been activated.Emergency medical: In the first instance please dial 0 and reception will assist where possible. Alternatively, callNHS 24 on 111 which provides health advice when you are feeling unwell.Heating: The radiators are controlled by a thermostatic controller located on the wall next to themain light switch. Should you feel the temperature is too low please boost it by pressing theup arrow. Please also ensure the dial on the radiator is turned to high. Some bedrooms maynot have a controller on the wall. In this instance the temperature of the room can becontrolled by pressing the up or down arrows on the side of the radiator. Internet Connection:We are pleased to offer to all of our guest’s free unlimited Wi-Fi within all bedrooms andpublic areas of the hotel. Leisure Suite:The Leisure Suite is available to all hotel guests. Here you will find the swimming pool, bubblepool, steam room, sauna and gymnasium. Use of towels and locker facilities are provided ona complimentary basis. Please sign in at the Leisure Suite reception before using thefacilities. Last entry is 45 minutes before closing time. Swimwear and accessories can bepurchased at the Leisure Suite reception. There are also beauty rooms offering a selectionof treatments daily from 9am to 5pm. Contact the Leisure Suite on extension 505 for furtherinformation on spa treatments.Opening times are:Monday to Friday 8.30am – 9.00pmSaturday 8.30am – 7.00pm Sunday 8.30am – 6.00pmPlease note children’s swimming lessons take place at certain times throughout the week. Tuesday 11.00am – 12.30pm Wednesday 4.30pm – 7.30pm Thursday 5.00pm – 7.00pm Friday 11.00am – 12.30pm Sunday 11.00am – 1.30pmAccess to the swimming pool may be restricted during these times.Luggage assistance: Should you require assistance with your luggage at any time of the day please contactreception by dialling 0.

Luggage storage: Should you require luggage to be stored in the hotel please contact reception by dialling ‘0’.Please note that any luggage put into storage will be left at your own discretion and the hotelwill not take responsibility should any damage be caused. This service is available 24 hours aday.Morning call / alarm: Please contact reception by dialling ‘0’ and they will ensure you receive a morning callNormal services: Should you require additional pillows, blankets or towels contact reception by dialling 0. Pets:We do not allow pets in guest bedrooms. Restaurant:The Restaurant is located on level 3 and is open from 5.00pm – 9.00pm daily.A great variety of dishes are available which will satisfy the taste of all diners. Reception hours: Our reception desk is manned 24 hours a day. The desk will be covered by a receptionistfrom 7.00am to 10.00pm. After that the night porter will be available to offer any services.Please dial ‘0’ for reception.Room service: Room service is available between 12noon and 9pm. A sandwich selection is available 24hrs.To order from the room service menu please contact reception by dialling ‘0’. Safe deposit: Should you wish personal items to be stored in a safe and secure place, the Receptionist willensure that they are stored in the hotel safe. Safety deposit boxes are not available. A receiptwill be issued to you when storing items in the safe. Please note that the hotel cannot acceptresponsibility for any items not deposited for safe keeping and that access to the safe is notavailable between the hours of 10pm and 7am.Smoking policy: The hotel operates a strict non-smoking policy or vaping policy throughout. Smoking orvaping is not permitted anywhere in the building. A fixed penalty of £100.00 will be charged. Telephone calls: Direct dial telephone calls are available from your hotel bedroom.Dial 0 for receptionDial 9 followed by the number for an outside callDial 1 followed by the room number for guest bedrooms Dial 3 followed by the Waterhouse number for cottagesTelephone charges:We operate a fixed line call structure in this hotel which means calls will cost the same duringpeak and off peak times. All calls are charged at 40p per every 30secs with the cost added toyour in house account for settlement on departure. Please note that calls to mobile phonesor abroad will incur additional charges to that of the standard rateToiletries: Complimentary additional toiletries are available should you require them. We have a stockof toothbrushes, shaving kits and sewing kits. Please contact reception by dialling 0.Towels:Additional towels can be provided on request. We do however encourage our guests tofollow our policy on re-using towels at every opportunity. Instructions on how this operatescan be found above the towel rail in the bathroom

New Lanark Mill Hotel | Mill One | New Lanark Mills | New Lanark | ML11 9DB | T: 01555 667 200| E: hotel@newlanark.org | W: www.newlanarkhotel.orgSelection of 38 Bedrooms8 Self Catering Riverside CottagesLeisure & Beauty SuiteMemorable Wedding & Events VenueMeeting & Event Spaces for up to 200 Wake up in a UNESCO World Heritage SiteOwned & Operated by New Lanark Trust